Contact | National Express

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class="mobilePanel__list nav_sub subheader3" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240404223950/https://www.nationalexpress.com/en/destinations" class="mobilePanel__link mobilePanel__link--all"> All Destinations </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="4"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Popular Events <i 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National </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/events/england-v-sweden" class="mobilePanel__link">England V Sweden </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/events/red-roses" class="mobilePanel__link">Red Roses v Ireland </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/events/womens-fa-cup-final" class="mobilePanel__link">Women's FA Cup Final </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240404223950/https://www.nationalexpress.com/en/events" class="mobilePanel__link mobilePanel__link--all"> All Events </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="6"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Coach Hire <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223950/https://nxts.nationalexpress.com/fleet" target="_blank" class="mobilePanel__link">Vehicle types for hire </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223950/https://nxts.nationalexpress.com/school-coach-hire" 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</a> <meta itemprop="position" content="1"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item" itemprop="item" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help"> <span itemprop="name">Help</span> </a> <meta itemprop="position" content="2"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item active" itemprop="item" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/contact"> <span itemprop="name">Contact</span> </a> <meta itemprop="position" content="3"/> </li> </ul> <div class="row"> <div class=""> <div data-group-name="" data-title="Intro" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Get in touch with us</h2> <p>Please <a data-udi="umb://document/8c8b6802ce764d938347a1479904d374" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/faqs" title="FAQs">search our FAQs</a> which cover everything from our safety measures to ticket and travel information. If you can't find an answer, you can also email us, or get in contact on social media and we'll be sure to take your feedback on board. </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="FAQs" data-role="container" class="--container-80-20 container__clear"> <div class="--container-80 --help-blocks col-md-8"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <div class="bannerFurtherCopy"> <h3>Need to amend or refund your ticket?</h3> <p>My account is free to use and offers a fast way to make changes to your journey:</p> <div class="copyList"> <ul> <li>Make amendments to your journey with ease</li> <li>Reserve your favourite seat or add extra luggage</li> <li>Save money on your ticket purchases</li> </ul> <a id="booking_cta" href="http://web.archive.org/web/20240404223950/https://book.nationalexpress.com/my-account/#/welcome">Manage My Booking</a></div> </div> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Top FAQs</h2> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--yellow bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What are your current response times? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>Our current average response times are as follows:</p> <ul> <li><span>Social media enquiries = 1 hour*</span></li> <li><span>Email enquiries = 10 working days</span></li> <li><span>Complaint emails = 15 working days</span></li> </ul> <p><span>If you have an urgent enquiry please contact our Customer Services team on the telephone numbers below.<br/><br/></span></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> I’ve not received my email confirmation / e-Ticket. <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>If you have not received your email confirmation, please check your spam or junk email folders. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com.</p> <p>If you still can't find your ticket, you can view and print your ticket in <a data-udi="umb://document/1fcd3bba6185442e80acb11180eb3250" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/my-account" title="My Account">My Account</a>.</p> <p>If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number.</p> <p>If you're having trouble accessing your tickets in <a data-udi="umb://document/1fcd3bba6185442e80acb11180eb3250" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/my-account" title="My Account">My Account</a>, please get in touch with our customer services team who will be happy to help.</p> <p> </p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What should I do if I miss my coach? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><strong data-aura-rendered-by="122:255;a">Single ticket:</strong><br data-aura-rendered-by="122:255;a"/><span>If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased.</span><br data-aura-rendered-by="122:255;a"/><br data-aura-rendered-by="122:255;a"/><strong data-aura-rendered-by="122:255;a">Return ticket:</strong><br data-aura-rendered-by="122:255;a"/><span>If you missed the outward journey you may still use the return portion of the ticket.</span><br data-aura-rendered-by="122:255;a"/><br data-aura-rendered-by="122:255;a"/><strong data-aura-rendered-by="122:255;a">Please note:</strong><span> Ticket amendments (if your </span>fare type<span> allows) can be completed before the current departure time. Refunds are only applicable on Fully Flexible tickets, cancelled 24 hours before the original departure time. </span></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What can I expect when I travel with National Express? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><strong>To be a valued customer</strong><br/><span style="font-weight: 400;">As a National Express customer, you immediately become our number one priority. From ensuring our customer service staff are there when you need them, to providing safety tech on board our coaches that's second to none, you're always in the best of care with us.<br/></span><span style="font-weight: 400;"><br/></span><strong>Have the best onboard experience<br/></strong><span style="font-weight: 400;">Experience travel how it's meant to be and climb aboard a modern fleet of plush and stylish </span><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/our-coaches" title="Our coaches"><span style="font-weight: 400;">National Express coaches</span></a><span style="font-weight: 400;">. You can enjoy free Wi-Fi, a generous luggage allowance, charging points and more, all from the comfort of your guaranteed seat.</span></p> <p><strong>Premium extras for your journey<br/></strong><span style="font-weight: 400;">You can customise your journey for added comfort. At the Add Extras page when booking or with </span><a data-udi="umb://document/1fcd3bba6185442e80acb11180eb3250" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/my-account" title="My Account"><span style="font-weight: 400;">My Account</span></a><span style="font-weight: 400;">, you can </span><a data-udi="umb://document/133786bc225d44878f58c8acd413d56b" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/seat-reservation" title="Seat Reservation"><span style="font-weight: 400;">reserve your desired spot on the coach</span></a><span style="font-weight: 400;">, add extra luggage, </span><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/travel-insurance" title="Travel insurance"><span style="font-weight: 400;">purchase insurance</span></a><span style="font-weight: 400;"> and more.</span></p> <p><strong>Online tools for added convenience<br/></strong><span style="font-weight: 400;">It's not just on board where you can enjoy great service. With our online tools, you can simplify your journey at the click of a button. </span><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/routemap"><span style="font-weight: 400;">Route Map</span></a><span style="font-weight: 400;"> allows you to plan your journey from location points across the UK to find the right service. Meanwhile, our </span><a href="http://web.archive.org/web/20240404223950/https://coachtracker.nationalexpress.com/"><span style="font-weight: 400;">Coach Tracker</span></a><span style="font-weight: 400;"> is ideal for those looking to see where their coach is in real time!</span></p> <p> </p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Can I amend or refund my ticket? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><span style="font-weight: 400;">This will depend on your fare type. You can read more about our ticket types and the flexibility of your ticket on our </span><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/tickets/refunds-amends"><span style="font-weight: 400;">Refunds & Amendments page</span></a><span style="font-weight: 400;">.</span><span></span></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> How much luggage can I take? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><span style="font-weight: 400;">Each customer is allowed a free allowance of:</span></p> <p style="padding-left: 30px;"><strong>- 1 large case*</strong><span> </span>- (75cms x 50cms x 32cms) max weight 20kgs, this will be stored in the coach's hold.<br/><span style="font-weight: 400;"><strong>- 1 piece of soft hand luggage</strong><span> </span>- (45cm x 35cm x 20cm) Max weight 10kgs.</span><span style="font-weight: 400;"></span></p> <p><span style="font-weight: 400;">Need extra luggage? Find out more about our excess luggage charges and other useful information via our </span><a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/luggage-lost-property"><span style="font-weight: 400;">luggage policy page</span></a><span style="font-weight: 400;">.</span><span style="font-weight: 400;"><br/></span><span style="font-weight: 400;"><br/></span><span style="font-weight: 400;">*Can also accept 2 medium cases (70cms x 45cms x 30cms) Max weight 20kg each</span></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> My coach was delayed, am I entitled to a refund? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road.</p> <p>If a delay is due to circumstances out of our control, eg. traffic congestion, we would not normally issue a refund of your ticket.</p> <p>If a delay has been caused by a service cancellation, driver sickness or any other reason we are directly responsible for, please speak to a member of our team who will assess your refund request.<br/><br/></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> When will I receive email confirmation for my coach ticket booked via Ryanair? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>Tickets purchased through the Ryanair website (Ryanair.com) may take up to 2 hours to be delivered via email.</p> <p>If more than 2 hours have passed since you made your booking on Ryanair.com and you have still not received your National Express ticket for travel, please check your junk/spam folder for tickets from tickets@nationalexpress.com or sales@nationalexpress.com.</p> <p>If you have still not received an email please fill in this <a href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/contact/travel-and-ticketing">Pre Travel Enquiry Form</a> and a team member will be in touch.</p> </div> </div> </div> </div> <div class="--container-20 --help-blocks col-md-4"> <div class="sectionGroup__block"> <div class="sectionGroup__block sectionGroup__block--note sectionGroup__block--note--"> <div class="sectionGroup__block__summary--new"> <h2>Keep up to date</h2> <p>See our live service updates page for the latest on our coach network...</p> <p><a data-udi="umb://document/131b49f9caad4e0dabcd88a139064ac0" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/live-service-updates" title="Live Service Updates" class="primaryButton primaryButton--yellow button-spacer">Live Service Updates</a> </p> </div> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block sectionGroup__block--note sectionGroup__block--note--"> <div class="sectionGroup__block__summary--new"> <h2><span>FAQs</span></h2> <p><span>The answers to all of our most common questions...</span> </p> <p><a data-udi="umb://document/8c8b6802ce764d938347a1479904d374" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/faqs" title="FAQs" class="primaryButton primaryButton--yellow button-spacer">See our FAQs</a></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Chatbot intro" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>National Express Virtual Assistant</h2> <p>You can now find the answers to our most frequently asked questions faster than ever. With our new Virtual Assistant function, you can get instant answers to a host of common questions, such as;</p> <ul> <li>'How do I track my coach?'</li> <li>'How do I change my ticket?'</li> <li><span>"Where do you go?"</span></li> <li>"How do I book assisted travel?"</li> </ul> <p><span>To use our Virtual Assistant, click the blue icon located towards the bottom right of the page. You can then log into your Facebook account and click on 'Get Started' to chat.<a id="faq"></a></span></p> <p>Please note: The Virtual Assistant can’t process refunds, so if you need to speak to us about a refund and you've got a fully flexible ticket, please get in touch using one of the contact methods below.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title=" Help Navigator" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <h2 style="text-align: left;"><a id="questions"></a>Email us</h2> <p style="text-align: left;">If you would like to send us a message please choose the most relevant category for your enquiry using the drop-down below.</p> </div> </div> </div> <div class="componentsNavigator" data-group-name="H1" data-navigation-behaviour="Show selected" data-navigation-style="Dropdown list" data-role="navigator"> <select class="form-control nx-form-control nx-form-dropdown navigator-select" data-role="navigator-ui"> <option value="">Please select</option> </select> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="On the day travel information " data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>On the day travel information</h2> <p>For the latest information on services, including disruptions and delays, please visit our <span style="text-decoration: underline;"><a data-udi="umb://document/131b49f9caad4e0dabcd88a139064ac0" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/live-service-updates" title="Live Service Updates">live service updates page</a></span>. Alternatively, search our extensive <span style="text-decoration: underline;"><a data-udi="umb://document/8c8b6802ce764d938347a1479904d374" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/faqs" title="FAQs">FAQs</a></span> to see if we have an existing answer to your question.</p> <p>If the status of your coach is what you need, you can track all of our services using our <span style="text-decoration: underline;"><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://coachtracker.nationalexpress.com/" target="_blank" title="Coach Tracker">Coach Tracker</a></span>. For help and more information on how to use Coach Tracker visit our <span style="text-decoration: underline;"><a data-udi="umb://document/0ebafe8b046d4778ab2a319a36bd1bae" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/track-your-coach" title="Track Your Coach">Coach Tracker help page</a></span>.</p> <p>If you still need to get in touch with us, you can send us a message via <span style="text-decoration: underline;"><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://twitter.com/nxcare" target="_blank" title="NXCare">Twitter</a></span> or <span style="text-decoration: underline;"><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://www.facebook.com/NationalExpress" target="_blank" title="Facebook">Facebook</a></span>, or if urgent, give us a call using the number below.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Assisted travel" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Assisted travel</h2> <p><span>Our aim is to create an accessible service that is inclusive of all our customers and their needs. Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can support with booking reasonable adjustments and access requirements such as reserving you a front seat and/or the dedicated wheelchair space.</span></p> <p><span>To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. You are not required to book in advance, however wherever possible, if you require assistance please get in touch at least 36 hours before you intend to travel with us.</span></p> <p><span>To book any assistance, please complete the <span style="text-decoration: underline;"><a href="/web/20240404223950/https://www.nationalexpress.com/en/help/contact/assisted-travel">travel assistance form</a></span>.</span></p> <p><span>For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. You can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am - 8pm 7 days a week) or email us at </span><span style="text-decoration: underline;"><a href="http://web.archive.org/web/20240404223950/email:addl@nationalexpress.com">addl@nationalexpress.com</a></span><strong>.</strong></p> <p><strong><a style="float: left; margin-right: 20px;" href="/web/20240404223950/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="" class="primaryButton primaryButton--dark-blue button-spacer">Assisted travel form</a></strong></p> <p><a href="/web/20240404223950/https://www.nationalexpress.com/en/help/accessibility" title="Accessibility and inclusion" class="primaryButton primaryButton--dark-blue button-spacer">Accessibility and inclusion</a></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Careers" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Careers</h2> <p>1 in 9 people in the UK used a National Express service in 2018 – and we’re proud to have the most professional drivers, the safest vehicles, and the best customer service in the business.</p> <p>Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations.</p> <p>Join us on the journey and apply now.</p> <p><strong><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://careers.nationalexpress.com/" target="_blank" title="Our careers website" class="primaryButton primaryButton--dark-blue button-spacer">Our careers website</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Complaints & feedback" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Complaints & Feedback</h2> <p>We’d love to hear from you.</p> <p>If things haven’t gone right and you’d like to make a complaint, please send us a message with the details explaining what went wrong. We take all complaints seriously and use them to help improve our services in the future.</p> <p><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://nationalexpressportal.icasework.com/form?Type=Complaint&MenuContext=UKCOACH" target="_blank" title="Complaint form" class="primaryButton primaryButton--dark-blue button-spacer">Make a complaint</a></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Compliments & praise" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Compliments and praise</h2> <p>We’d love to hear from you.</p> <p>If we’ve exceeded your expectations, please send us a message explaining why you are so pleased with us. We will make sure that all of the staff involved are informed of your praise.</p> <p><strong><a style="margin-right: 30px;" rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://nationalexpressportal.icasework.com/form?Type=Compliment&MenuContext=UKCOACH" target="_blank" title="" class="primaryButton primaryButton--dark-blue button-spacer">Compliment us</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Lost property" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Lost Property</h2> <p>Our central lost property database helps us to track and relocate any belongings you may have lost or left behind.</p> <p>As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed.</p> <p>If you have lost or left an item behind, contact our Lost Property Team by filling in our lost property form.</p> <p><strong><a data-udi="umb://document/89eb10b2e5db4f04b1a49d830a2de4f2" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/contact/lost-property" title="Lost Property" class="primaryButton primaryButton--dark-blue button-spacer">Lost property form</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Pre-travel enquiries" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Pre-travel enquiries</h2> <p>Before getting in touch, make sure to check out our customer <a style="text-decoration: underline;" data-udi="umb://document/8c8b6802ce764d938347a1479904d374" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/faqs" title="FAQs">FAQs</a> first. Your query may have already been answered!</p> <p>And don’t forget you can amend the time or date of your ticket using <span style="text-decoration: underline;"><a data-udi="umb://document/1fcd3bba6185442e80acb11180eb3250" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/my-account" title="My Account">My Account</a></span>. You can also find more about ticket options on our <span style="text-decoration: underline;"><a data-udi="umb://document/b26327d426e843158d551b58864f8b84" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/tickets" title="Tickets">ticketing page</a></span>.</p> <p>If you still need help, fill in our Pre Travel enquiries form.</p> <p><strong><a href="/web/20240404223950/https://www.nationalexpress.com/en/help/contact/travel-and-ticketing" title="" class="primaryButton primaryButton--dark-blue button-spacer">Pre-travel enquiries form</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Press updates" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Press updates</h2> <p>National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. We have business-specific media relations contacts in each division of the National Express Group.</p> <p>Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via <a style="text-decoration: underline;" rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://twitter.com/nxcare" target="_blank">Twitter</a> or <a style="text-decoration: underline;" rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://www.facebook.com/NationalExpress" target="_blank">Facebook</a>, email us using our <a style="text-decoration: underline;" rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://docs.google.com/forms/d/e/1FAIpQLSerOpUSQTuguWR5O21uq3dd9Ol9wGTk9bv0etHgSd2f7hx9BA/viewform" target="_blank">travel and ticketing form</a>, or if urgent, give us a call using the number below.</p> <p><strong><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://www.nationalexpressgroup.com/newsmedia/media-contacts/" target="_blank" title="" class="primaryButton primaryButton--dark-blue button-spacer">Press and media enquiries</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="H1" data-title="Season tickets" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2>Season tickets</h2> <p>Tired of standing on the daily commute to work? Find out how switching your journey to coach could save you a train-induced headache. A National Express Season ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week.</p> <p>Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions.<span> </span>Follow the link below to start the process or you can purchase your Season ticket from any of our<span> </span><span style="text-decoration: underline;"><a data-udi="umb://document/63bf5bac81a14606a6856aca186852db" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/coach-stations" title="Coach Stations">National Express Travelshops</a></span>.</p> <p>For more information on season tickets, please visit our<span> </span><a style="text-decoration: underline;" data-udi="umb://document/b26327d426e843158d551b58864f8b84" href="http://web.archive.org/web/20240404223950/https://www.nationalexpress.com/en/help/tickets" title="Tickets">tickets page</a>.</p> <p><strong><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://docs.google.com/forms/d/e/1FAIpQLScyQzzy87Fh4F2L3F-mkV8FoW5JYTrdAfgPCyGyqOvjAiQj1Q/viewform" target="_blank" title="Multiride and season ticket form" class="primaryButton primaryButton--dark-blue button-spacer">Season ticket form</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Response times and contact number" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2><a id="additional-support"></a>Still need help?</h2> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="Call our Customer Contact Centre" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-phone fa-fw" aria-hidden="true"></i> Call our Customer Contact Centre <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>For new bookings, timetabling and general enquiries call our Customer Contact Centre on:</p> <h4>08717 81 81 81</h4> <p><strong>Lines open 7 days a week, 10am - 6pm</strong></p> <p>Phone bookings incur a £3 booking fee</p> <p>(Calls to this number cost 13p per minute plus your telephone company’s access charge. Outside of these hours, if you are in transit with us and require emergency assistance please call us and stay on the line.).</p> <p> </p> <p>For advice when travelling, amendments to your journey, to make a complaint or provide feedback and to book assistance.</p> <h4>03717 81 81 81</h4> <p><strong>Lines open 7 days a week, 8am - 8pm</strong></p> <p>(calls to this number are charged at local rate).</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="FAQ & Twitter pods" data-role="container" class="--container-50-50 container__clear"> <div class="--container-50 --container-50-left col-md-6"> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="1" data-open-this-tab="True"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-facebook-official fa-fw" aria-hidden="true"></i> Message us on Facebook <button class="sectionGroup__block__accordion__icon accordion--arrow sectionGroup__block__accordion__noArrow"> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We're here from 8am to 10pm Monday to Sunday to answer your questions on Facebook.</p> <p>We aim to reply to Facebook messages within 24 hours.</p> <p> </p> <p> </p> <p><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://www.facebook.com/NationalExpress/" target="_blank" title="National Express Facebook" class="primaryButton primaryButton--light-blue button-spacer">Message us</a></p> </div> </div> </div> </div> <div class="--container-50 --container-50-right col-md-6"> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="2" data-open-this-tab="True"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-twitter fa-fw" aria-hidden="true"></i> Tweet our team <button class="sectionGroup__block__accordion__icon accordion--arrow sectionGroup__block__accordion__noArrow"> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We're here from 8am to 10pm Monday to Sunday to answer your questions on Twitter.</p> <p>We aim to reply to Twitter messages within 24 hours.</p> <p> </p> <p> </p> <p><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/https://twitter.com/nxcare" target="_blank" title="National Express Twitter" class="primaryButton primaryButton--light-blue button-spacer">Tweet us</a></p> </div> </div> </div> </div> </div> </div>  <div data-group-name="" data-title="" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row contact-us-flex" style="margin:0 5px"> </div> </div> <div class=""> <div data-group-name="" data-title="Complaints" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> If, after contacting us, you don’t feel a complaint of yours is resolved, you can: <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/http://www.bususers.org/complaints/" target="_blank">Contact Bus Users UK</a><span> </span>to see if they can review your complaint.</p> <p><a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223950/http://ec.europa.eu/consumers/odr/" target="_blank">Use the ODR platform to submit your complaint</a><span> </span>– the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.</p> </div> </div> </div> </div> </div> </div> </div> <div class="row backtotop"> <p id="backtotop"><i class="fa fa-arrow-up" aria-hidden="true"></i> Back to top</p> </div> </div> <div class="footerGroup row" style="display:none"> <div class="container"> <div class="col-xs-12 col-sm-12 col-md-4 col-lg-4"> <div class="footerGroup__block"> <input type="hidden" name="current-page-language" value="en-GB"/> <ul class="footerGroup__countriesList"> </ul> </div> <div id="email_signup" class="footerGroup__block"> <h5 class="footerGroup__title"> 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<img class="lazy" alt="MasterCard logo" id="payment-mastercard" data-src="/dist/images/global/Mastercard.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Maestro logo" id="payment-maestro" data-src="/dist/images/global/Maestro.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="PayPal logo" id="payment-paypal" data-src="/dist/images/global/Paypal.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Amazon Pay logo" id="payment-amazon" data-src="/dist/images/global/Amazon.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Clearpay logo" id="payment-clearpay" data-src="/dist/images/global/ClearPay_logo.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Apple Pay logo" id="payment-applepay" data-src="/dist/images/global/apple-pay.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="JCB logo" id="payment-jcb" data-src="/dist/images/global/JCB_logo.gif?v=master-c173ded7136674dd050c406496550e97882cf162"> </p> <p class="brand__payment--desc"> © Copyright National Express Ltd 2024 </p> </div> </div> </div> <div class="modal fade" id="nx-journey-search-openreturn" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Open Return Information</h4> </div> <div class="modal-body"> <p> </p> <p><strong>Book your return</strong></p> <p>Your Open Dated Return is valid for 3 months from your outbound journey. <br/>To guarantee your seat on your return you need to confirm your ticket before you travel on<br/><a href="http://web.archive.org/web/20240404223950/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call 0371 781 8181.</p> <p><br/><strong>Open Dated Return Information</strong></p> <p>If your return date is not yet known, open return tickets provide flexibility.<br/>When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.<br/>To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting <a href="http://web.archive.org/web/20240404223950/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call us on 03717 81 81 81.<br/>Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).<br/>Valid on any day throughout the year.</p> <p><em><strong>Open returns are not available on European journeys.</strong></em></p> <div><i> </i></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-disabled-information" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Wheelchair accessibility</h4> </div> <div class="modal-body"> <h4>Accessible Coaches</h4> <p>The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.</p> <p>To see a list of accessible coach routes please visit our <a href="/web/20240404223950/https://www.nationalexpress.com/en/help/accessibility#stops" title="Accessible Coach Stops">Accessibility page.</a></p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p><span>03717 81 81 81 - (</span><span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p>For more information please visit our <a href="/web/20240404223950/https://www.nationalexpress.com/en/help/disabled-travellers" title="Assisted Travel">Disabled travellers page.</a></p> <p> </p> <p> </p> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center " id="passengers-information">Passengers & Wheelchair accessibility</h2> </div> <div class="modal-body"> <a href="#passenger-descriptions" class="nx-clickable">Passenger descriptions</a> | <a href="#wheelchair-accessibility" class="nx-clickable">Wheelchair accessibility</a> <a name="passenger-descriptions"></a> <h3 id="passenger-descriptions">Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (16+) and Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.</p> <h4>Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by a responsible adult (16+).</p> <h4>Disabled Children</h4> <p>Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.</p> <h4>Car seats</h4> <p>We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.</p> <h4>Booster Seats</h4> <p>Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.</p> <p>If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.</p> <h4>Booster seats</h4> <p>Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.</p> <p>Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p>03717 81 81 81 - (<span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p><a name="wheelchair-accessibility"></a></p> <h3 id="wheelchair-accessibility">Wheelchair accessibility</h3> <h4>Accessible Coaches</h4> <p>You can find a list of accessible coach stops on our <a rel="noopener noreferrer" href="/web/20240404223950/https://www.nationalexpress.com/en/help/accessibility#stops" target="_blank">Accessibility page</a>.</p> <p>Please call us 36 hours prior to travelling to check the latest status.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.</p> <p> </p> <a href="#back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="eu-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (26 - 59)</h4> <p>Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.</p> <h4>Child 0 - 12 inclusive</h4> <p>Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.</p> <p>Unaccompanied children will not be carried</p> <h4>Young persons (13 - 25)</h4> <p>Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.</p> <p>Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.</p> <h4>Senior (60 and over)</h4> <p>Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.</p> <p> </p> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-coachcards" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="cc-back-to-top"></a> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Coachcards</h4> </div> <div class="modal-body"> <p>Please select your passenger type first and then add your coachcards.</p> <p>We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.</p> <p>Prices shown include your coachcard discount, your coachcard number will be required during the booking process.</p> <a href="#cc-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="ouibus-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adults 2+</h4> <p>Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.</p> <h4>Infants 0-1 Inclusive</h4> <p>Children aged under the age of 2, must be accompanied by an adult aged 18 or over. 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