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no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.eventcube.io/en/collections/2830983-billing" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Billing</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" 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0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">How to Add a New User to Your Eventcube Store</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">How to Add a New User to Your Eventcube Store</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Learn how to give others access to your store</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/5652559/square_128/EC-Support-Logo-1659420355.png" alt="Support Team avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Support Team</span></div> Updated over 2 weeks ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_b1903a757c" href="#h_b1903a757c" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_5dbf8c8b95" href="#h_5dbf8c8b95" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To enhance account security, we鈥檙e introducing <b>Two-Factor Authentication (2FA) for all accounts starting 1st March 2025</b>. This extra layer of protection helps keep your data safe and secure.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><br/>If multiple team members currently share a login, now is the perfect time to set up individual user accounts.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>This ensures everyone can access the platform securely with their own credentials. You can easily create user accounts for your team <i>at no extra cost</i>. </p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_b1903a757c">How to add a new user </h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>A user is any individual account affiliated with your Eventcube store. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/983451232/7477bb5c9e9612b4ba685e46/Screenshot+2024-03-06+at+8_19_05%E2%80%AFPM.png?expires=1739804400&signature=0213220b46b5ba73f2116e4d0f61bb7cd3a737228e296e5cbf776872cd8b3993&req=fSgkEsx%2Fn4JdFb4f3HP0gO7lYarNBScZvfLm91egGPBTpLEekwmmOMTuEn2I%0AiXmiGkmh%2Fns%2FxAHNdg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/983451232/7477bb5c9e9612b4ba685e46/Screenshot+2024-03-06+at+8_19_05%E2%80%AFPM.png?expires=1739804400&signature=0213220b46b5ba73f2116e4d0f61bb7cd3a737228e296e5cbf776872cd8b3993&req=fSgkEsx%2Fn4JdFb4f3HP0gO7lYarNBScZvfLm91egGPBTpLEekwmmOMTuEn2I%0AiXmiGkmh%2Fns%2FxAHNdg%3D%3D%0A" width="2554" height="320"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>1. Go to <b>Users</b> from the main menu.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>2. Click the <b>Add User</b> button.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>3. Enter user details on the<b> Create a User </b>section.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>4. Enable permissions to the user by toggling any of the following:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Admins</b> have full access to all store and event information.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Ticket Reps</b> can only promote events through their unique link.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Organizers </b>can create and manage events but will have limited access to the ticket store as a whole.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/983455334/cc55ab1a03467513fdddb96f/Screenshot+2024-03-06+at+8_23_34%E2%80%AFPM.png?expires=1739804400&signature=dc089f6994ef3428d7b3e5ad3005f92e71333b88d07ce21f2cfd21454a1c809f&req=fSgkEsx7noJbFb4f3HP0gH2vsyp1g%2BncZUsXPX4U6nFXoFE3n8f8wciux%2FVI%0Acu22yAFDGHwAxcHYYw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/983455334/cc55ab1a03467513fdddb96f/Screenshot+2024-03-06+at+8_23_34%E2%80%AFPM.png?expires=1739804400&signature=dc089f6994ef3428d7b3e5ad3005f92e71333b88d07ce21f2cfd21454a1c809f&req=fSgkEsx7noJbFb4f3HP0gH2vsyp1g%2BncZUsXPX4U6nFXoFE3n8f8wciux%2FVI%0Acu22yAFDGHwAxcHYYw%3D%3D%0A" width="1650" height="800"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>5. Ensure that the <b>Activate Account</b> toggle is on </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>6. Hit <b>Save</b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_5dbf8c8b95">How to assign a user to an Organizer team</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>An organizer is a user with event-only access and an organizer team is a group of organizers who share access to the same events. Organizer team are most useful to companies with members in different chapters, world regions, or departments. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>1. Go to <b>Organizers</b> or click the hyperlink in the yellow box above.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>2. Select your Organizer team of choice.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>3. Scroll down to the Administrators section and select <b>Manage Administrators</b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/983468165/fe6cb3d8d3f9fdb2340c78ba/Screenshot+2024-03-06+at+8_33_14%E2%80%AFPM.png?expires=1739804400&signature=171f6ab8106e02cc383571f89c8cd2eb1026154aad9b76086bf8b159fbd88d13&req=fSgkEs92nIdaFb4f3HP0gNy6MeZ8DK7oDUGNe4kAHXOuZLdFa4iKmmCmPL2r%0AzSYrVQ5wlDT2UA4MeA%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/983468165/fe6cb3d8d3f9fdb2340c78ba/Screenshot+2024-03-06+at+8_33_14%E2%80%AFPM.png?expires=1739804400&signature=171f6ab8106e02cc383571f89c8cd2eb1026154aad9b76086bf8b159fbd88d13&req=fSgkEs92nIdaFb4f3HP0gNy6MeZ8DK7oDUGNe4kAHXOuZLdFa4iKmmCmPL2r%0AzSYrVQ5wlDT2UA4MeA%3D%3D%0A" width="976" height="232"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>4. Go to the <b>Add Users </b>section.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>4. Add the user's email.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>5. Assign organizer role (owner, normal, or inventory manager).</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>6. Save your changes.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Related articles:</b></p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/9031654-what-is-an-organizer">What is an Organizer?</a></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/6608920-how-to-set-up-an-organizer-on-your-eventcube-store">How to Set Up an Organizer on your Eventcube Store</a></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/8837385-ticket-store-users-admin-vs-organizer-vs-ticket-rep">Ticket Store Users: Admin vs Organizer vs Ticket Rep</a></p></div></li></ul></div></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">馃槥</span></button><button class="intercom-reaction" aria-label="Neutral Reaction" tabindex="0" data-reaction-text="neutral" aria-pressed="false"><span title="Neutral">馃槓</span></button><button class="intercom-reaction" aria-label="Smiley Reaction" tabindex="0" data-reaction-text="smiley" aria-pressed="false"><span title="Smiley">馃槂</span></button></div></div></div></section></section></div><footer id="footer" class="mt-24 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Help Center","footerLogo":null,"footerLogoHeight":null,"localisedInformation":{"contentBlock":null}},"user":{"userId":"7ea20416-6c38-4558-9157-02552fd15f6d","role":"visitor_role"},"articleContent":{"articleId":"6261828","author":{"avatar":"https://static.intercomassets.com/avatars/5652559/square_128/EC-Support-Logo-1659420355.png","name":"Support Team","first_name":"Support","avatar_shape":"circle"},"blocks":[{"type":"callout","content":[{"type":"paragraph","text":"To enhance account security, we鈥檙e introducing \u003cb\u003eTwo-Factor Authentication (2FA) for all accounts starting 1st March 2025\u003c/b\u003e. This extra layer of protection helps keep your data safe and secure.","class":"no-margin"},{"type":"paragraph","text":"\u003cbr\u003eIf multiple team members currently share a login, now is the perfect time to set up individual user accounts.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"This ensures everyone can access the platform securely with their own credentials. You can easily create user accounts for your team \u003ci\u003eat no extra cost\u003c/i\u003e. ","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"How to add a new user ","idAttribute":"h_b1903a757c"},{"type":"paragraph","text":"A user is any individual account affiliated with your Eventcube store. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/983451232/7477bb5c9e9612b4ba685e46/Screenshot+2024-03-06+at+8_19_05%E2%80%AFPM.png?expires=1739804400\u0026signature=0213220b46b5ba73f2116e4d0f61bb7cd3a737228e296e5cbf776872cd8b3993\u0026req=fSgkEsx%2Fn4JdFb4f3HP0gO7lYarNBScZvfLm91egGPBTpLEekwmmOMTuEn2I%0AiXmiGkmh%2Fns%2FxAHNdg%3D%3D%0A","width":2554,"height":320},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"1. Go to \u003cb\u003eUsers\u003c/b\u003e from the main menu.","class":"no-margin"},{"type":"paragraph","text":"2. Click the \u003cb\u003eAdd User\u003c/b\u003e button.","class":"no-margin"},{"type":"paragraph","text":"3. Enter user details on the\u003cb\u003e Create a User \u003c/b\u003esection.","class":"no-margin"},{"type":"paragraph","text":"4. Enable permissions to the user by toggling any of the following:","class":"no-margin"},{"type":"unorderedNestedList","text":"- \u003cb\u003eAdmins\u003c/b\u003e have full access to all store and event information.\n- \u003cb\u003eTicket Reps\u003c/b\u003e can only promote events through their unique link.\n- \u003cb\u003eOrganizers \u003c/b\u003ecan create and manage events but will have limited access to the ticket store as a whole.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eAdmins\u003c/b\u003e have full access to all store and event information.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eTicket Reps\u003c/b\u003e can only promote events through their unique link.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eOrganizers \u003c/b\u003ecan create and manage events but will have limited access to the ticket store as a whole.","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/983455334/cc55ab1a03467513fdddb96f/Screenshot+2024-03-06+at+8_23_34%E2%80%AFPM.png?expires=1739804400\u0026signature=dc089f6994ef3428d7b3e5ad3005f92e71333b88d07ce21f2cfd21454a1c809f\u0026req=fSgkEsx7noJbFb4f3HP0gH2vsyp1g%2BncZUsXPX4U6nFXoFE3n8f8wciux%2FVI%0Acu22yAFDGHwAxcHYYw%3D%3D%0A","width":1650,"height":800},{"type":"paragraph","text":"5. Ensure that the \u003cb\u003eActivate Account\u003c/b\u003e toggle is on ","class":"no-margin"},{"type":"paragraph","text":"6. Hit \u003cb\u003eSave\u003c/b\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"How to assign a user to an Organizer team","idAttribute":"h_5dbf8c8b95"},{"type":"paragraph","text":"An organizer is a user with event-only access and an organizer team is a group of organizers who share access to the same events. Organizer team are most useful to companies with members in different chapters, world regions, or departments. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"1. Go to \u003cb\u003eOrganizers\u003c/b\u003e or click the hyperlink in the yellow box above.","class":"no-margin"},{"type":"paragraph","text":"2. Select your Organizer team of choice.","class":"no-margin"},{"type":"paragraph","text":"3. Scroll down to the Administrators section and select \u003cb\u003eManage Administrators\u003c/b\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/983468165/fe6cb3d8d3f9fdb2340c78ba/Screenshot+2024-03-06+at+8_33_14%E2%80%AFPM.png?expires=1739804400\u0026signature=171f6ab8106e02cc383571f89c8cd2eb1026154aad9b76086bf8b159fbd88d13\u0026req=fSgkEs92nIdaFb4f3HP0gNy6MeZ8DK7oDUGNe4kAHXOuZLdFa4iKmmCmPL2r%0AzSYrVQ5wlDT2UA4MeA%3D%3D%0A","width":976,"height":232,"align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"4. Go to the \u003cb\u003eAdd Users \u003c/b\u003esection.","class":"no-margin"},{"type":"paragraph","text":"4. Add the user's email.","class":"no-margin"},{"type":"paragraph","text":"5. Assign organizer role (owner, normal, or inventory manager).","class":"no-margin"},{"type":"paragraph","text":"6. Save your changes.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eRelated articles:\u003c/b\u003e","class":"no-margin"},{"type":"unorderedNestedList","text":"- \u003ca href=\"https://help.eventcube.io/en/articles/9031654-what-is-an-organizer\"\u003eWhat is an Organizer?\u003c/a\u003e\n- \u003ca href=\"https://help.eventcube.io/en/articles/6608920-how-to-set-up-an-organizer-on-your-eventcube-store\"\u003eHow to Set Up an Organizer on your Eventcube Store\u003c/a\u003e\n- \u003ca href=\"https://help.eventcube.io/en/articles/8837385-ticket-store-users-admin-vs-organizer-vs-ticket-rep\"\u003eTicket Store Users: Admin vs Organizer vs Ticket Rep\u003c/a\u003e","items":[{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/9031654-what-is-an-organizer\"\u003eWhat is an Organizer?\u003c/a\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/6608920-how-to-set-up-an-organizer-on-your-eventcube-store\"\u003eHow to Set Up an Organizer on your Eventcube Store\u003c/a\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/8837385-ticket-store-users-admin-vs-organizer-vs-ticket-rep\"\u003eTicket Store Users: Admin vs Organizer vs Ticket Rep\u003c/a\u003e","class":"no-margin"}]}]}],"collectionId":"2830988","description":"Learn how to give others access to your store","id":"5962511","lastUpdated":"Updated over 2 weeks ago","relatedArticles":null,"targetUserType":"everyone","title":"How to Add a New User to Your Eventcube 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