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data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">WEM</span></span></a><a href="/marketplace/apps/?class.name=Translations" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Translations</span></span></a><a href="/marketplace/apps/?class.name=Knowledge+and+Content+Management" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Knowledge and Content Management</span></span></a><a href="/marketplace/apps/?class.name=IT" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">IT</span></span></a><a href="/marketplace/apps/?class.name=HR" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">HR</span></span></a><a href="/marketplace/apps/" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有 app</span></span></a></div></div></div><div class="sc-fe2f81da-3 gCNePd"><a href="/marketplace/themes/" data-interaction-type="link-primary" variant="primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG sc-fe2f81da-2 fDiVG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">主題</span></a><div dropdownAlign="end" style="right:-270px" class="sc-641607e4-0 cqoFXO"><div rows="2" class="sc-641607e4-2 dlrGAf"><a href="/marketplace/themes/?sort=relevant" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Most popular</span></span></a><a href="/marketplace/themes/?sort=recent" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Newly Added</span></span></a><a href="/marketplace/themes/?sort=rating" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Highest Rated</span></span></a><a href="/marketplace/themes/" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有主題</span></span></a></div></div></div><div class="sc-fe2f81da-3 gCNePd"><a href="/marketplace/partners/" data-interaction-type="link-primary" variant="primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG sc-fe2f81da-2 fDiVG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">合作夥伴</span></a><div dropdownAlign="end" style="right:-270px" class="sc-641607e4-0 cqoFXO"><div rows="6" class="sc-641607e4-2 eqNQGP"><a href="/marketplace/partners/?regions=Global" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Global</span></span></a><a href="/marketplace/partners/?regions=Eastern+Asia" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Eastern Asia</span></span></a><a href="/marketplace/partners/?regions=North+America" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">North America</span></span></a><a href="/marketplace/partners/?regions=Middle+East+%26+Central+Asia" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Middle East & Central Asia</span></span></a><a href="/marketplace/partners/?regions=Latin+%26+South+America" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Latin & South America</span></span></a><a href="/marketplace/partners/?regions=India%2FSouthern+Asia" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">India/Southern Asia</span></span></a><a href="/marketplace/partners/?regions=Eastern+Europe" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Eastern Europe</span></span></a><a href="/marketplace/partners/?regions=Japan" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Japan</span></span></a><a href="/marketplace/partners/?regions=Western+Europe" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Western Europe</span></span></a><a href="/marketplace/partners/?regions=Australia%2FOceania" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Australia/Oceania</span></span></a><a href="/marketplace/partners/?regions=Africa" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Africa</span></span></a><a href="/marketplace/partners/" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有合作夥伴</span></span></a></div></div></div></div><div class="sc-45ad7ddc-0 bYUVYx"><a href="/register/" data-interaction-type="button-primary" variant="primary" dropdownAlign="end" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 nqcFG Buttonstyle__ButtonRoot-sc-17obadd-3 fHrtxO" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 dYrXzY"><span class="Buttonstyle__ButtonString-sc-17obadd-1 eKouBP">免費試用</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 eKouBP">免費試用</span></span></span></a><a href="/demo/" data-interaction-type="button-secondary" variant="secondary" dropdownAlign="end" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 nqcFG Buttonstyle__ButtonRoot-sc-17obadd-3 btALDt" data-garden-id="buttons.anchor" 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columns="12" gutters="xs" xs="12" orderXs="0" textAlignXs="start" md="6" offsetMd="0" orderMd="0" lg="6" style="padding-right:" class="StyledCol-sc-inuw62-0 kuHzUf Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 variant="supertitle" class="Headingstyle__HeadingRoot-sc-150xww-0 bTYBY">Zendesk Marketplace</h2><h1 variant="h1" class="Headingstyle__HeadingRoot-sc-150xww-0 dtvHuK">打造您專屬的 Zendesk 服務</h1><p variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">在 Marketplace 中尋找 app、主題與您所需的一切</h5></p><div role="combobox" aria-expanded="false" aria-haspopup="listbox" aria-labelledby="autocomplete-15-label" class="sc-ce44c03f-1 bbFjJu"><form action="" novalidate="" role="search" class="sc-ce44c03f-2 iamyvn"><div class="StyledField-sc-12gzfsu-0 bORYVF FormFieldstyle__FormFieldRoot-sc-1tygcda-5 cZPvqv" data-garden-id="forms.field" data-garden-version="8.76.2"><label 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class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" sm="12" md="4" class="StyledCol-sc-inuw62-0 hfjawU Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/" data-interaction-type="link-inline-primary" variant="primary" borderColor="kale" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 bgAqPr Cardstyle__CardRoot-sc-1g3sojj-1 kzAtyK sc-990e58cc-0 cqXphf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" sm="2" md="12" lg="3" class="StyledCol-sc-inuw62-0 dFfZns Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2780%27%20height=%2780%27/%3e"/></span><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="https://web-assets.zendesk.com/images/p-apps-marketplace/greenhouse-v2-uplift/boxes.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div><div columns="12" gutters="xs" sm="10" md="12" lg="9" class="StyledCol-sc-inuw62-0 kIkrNk Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">Apps</h5><p variant="p" class="Textstyle__TextRoot-sc-c9um69-0 jgAlrN">Increase agent productivity and streamline workflows</p><a href="/marketplace/apps/" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 jUSups force-greenhouse-font" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iThvYn">Browse apps</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 btHQrE arrow-icon"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></a></div><div columns="12" gutters="xs" sm="12" md="4" class="StyledCol-sc-inuw62-0 hfjawU Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/themes/" data-interaction-type="link-inline-primary" variant="primary" borderColor="kale" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 bgAqPr Cardstyle__CardRoot-sc-1g3sojj-1 kzAtyK sc-990e58cc-0 cqXphf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" sm="2" md="12" lg="3" class="StyledCol-sc-inuw62-0 dFfZns Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2780%27%20height=%2780%27/%3e"/></span><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="https://web-assets.zendesk.com/images/p-apps-marketplace/greenhouse-v2-uplift/palette.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div><div columns="12" gutters="xs" sm="10" md="12" lg="9" class="StyledCol-sc-inuw62-0 kIkrNk Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">Themes</h5><p variant="p" class="Textstyle__TextRoot-sc-c9um69-0 jgAlrN">Give your Help Center a fresh new look</p><a href="/marketplace/themes/" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 jUSups force-greenhouse-font" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iThvYn">Browse themes</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 btHQrE arrow-icon"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></a></div><div columns="12" gutters="xs" sm="12" md="4" class="StyledCol-sc-inuw62-0 hfjawU Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/partners/" data-interaction-type="link-inline-primary" variant="primary" borderColor="kale" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 bgAqPr Cardstyle__CardRoot-sc-1g3sojj-1 kzAtyK sc-990e58cc-0 cqXphf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" sm="2" md="12" lg="3" class="StyledCol-sc-inuw62-0 dFfZns Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2780%27%20height=%2780%27/%3e"/></span><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Top down image of a person floating on an inner tube in an abstract water scene" src="https://web-assets.zendesk.com/images/p-apps-marketplace/greenhouse-v2-uplift/handshake.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div><div columns="12" gutters="xs" sm="10" md="12" lg="9" class="StyledCol-sc-inuw62-0 kIkrNk Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">Partners</h5><p variant="p" class="Textstyle__TextRoot-sc-c9um69-0 jgAlrN">Speak to a local expert about integrating Zendesk</p><a href="/marketplace/partners/" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-1cm3ukq-2 jUSups force-greenhouse-font" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iThvYn">Browse partners</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 btHQrE arrow-icon"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></a></div></div></div></div></section><section columnWeight="text" style="background-color:#F6F0E6" class="Basestyle__BaseRoot-sc-3zktjg-1 bwZOxZ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-2 jNNRrJ cOQfBu" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 variant="h3" class="Headingstyle__HeadingRoot-sc-150xww-0 dsJTNO">熱門 app</h3></div></div><div gutters="xs" wrapAll="wrap" style="margin-top:15px" alignItems="center" class="StyledRow-sc-xjsdg1-0 hlfwbT Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" class="StyledCol-sc-inuw62-0 isJxrc Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">人們用來搭配使用 Zendesk 服務的熱門 app</h5></div><div columns="12" gutters="xs" xs="12" sm="6" textAlignSm="end" textAlignXs="start" class="StyledCol-sc-inuw62-0 dhXdpH Gridstyle__Col-sc-1uhmtis-2 sc-7162fab5-3 hXaJY cHGMZF" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Featured+Apps" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有熱門的 app</span></a></div></div><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-1 jNNRrJ beRBxL" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-2 jNNRrJ jvCNMl" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 variant="h3" class="Headingstyle__HeadingRoot-sc-150xww-0 dsJTNO">精選 app</h3></div></div><div gutters="xs" wrapAll="wrap" style="margin-top:15px" alignItems="center" class="StyledRow-sc-xjsdg1-0 hlfwbT Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" class="StyledCol-sc-inuw62-0 isJxrc Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">一系列 app 幫助您改善客服專員工作流程</h5></div><div columns="12" gutters="xs" xs="12" sm="6" textAlignSm="end" textAlignXs="start" class="StyledCol-sc-inuw62-0 dhXdpH Gridstyle__Col-sc-1uhmtis-2 sc-7162fab5-3 hXaJY cHGMZF" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Featured+Apps" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有精選 app</span></a></div></div><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-1 jNNRrJ beRBxL" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL sc-857fa2c7-0 YBLss"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 variant="h4" class="Headingstyle__HeadingRoot-sc-150xww-0 hmoxbY">更多 app (依類別)</h4></div></div><div gutters="xs" wrapAll="wrap" justifyContent="start" style="margin-top:36px" class="StyledRow-sc-xjsdg1-0 ifpjte Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=AI+and+Bots" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">AI and Bots</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Agent+Productivity" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Agent Productivity</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Contact+Center" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Contact Center</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Reporting+and+Analytics" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Reporting and Analytics</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=CRM+and+Marketing" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">CRM and Marketing</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=eComm+and+Payments" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">eComm and Payments</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Workflows" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Workflows</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Messaging" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Messaging</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Product+and+Project+Management" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Product and Project Management</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Surveys+and+Reviews" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Surveys and Reviews</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=IT+and+HR" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">IT and HR</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Video" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Video</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Security,+Risk+and+Compliance" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Security, Risk and Compliance</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=WEM" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">WEM</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Translations" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Translations</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=Knowledge+and+Content+Management" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Knowledge and Content Management</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=IT" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">IT</span></a></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" style="padding-bottom:16px" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/apps/?class.name=HR" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">HR</span></a></div></div></div></div></div></section><section columnWeight="text" style="background-color:#FEFAF2" class="Basestyle__BaseRoot-sc-3zktjg-1 bwZOxZ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-2 jNNRrJ cOQfBu" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 variant="h3" class="Headingstyle__HeadingRoot-sc-150xww-0 dsJTNO">好用的主題</h3></div></div><div gutters="xs" wrapAll="wrap" style="margin-top:15px" alignItems="center" class="StyledRow-sc-xjsdg1-0 hlfwbT Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" class="StyledCol-sc-inuw62-0 isJxrc Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">賦予您的客服中心嶄新外觀</h5></div><div columns="12" gutters="xs" xs="12" sm="6" textAlignSm="end" textAlignXs="start" class="StyledCol-sc-inuw62-0 dhXdpH Gridstyle__Col-sc-1uhmtis-2 sc-7162fab5-3 hXaJY cHGMZF" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/themes/" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有主題</span></a></div></div><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-1 jNNRrJ beRBxL" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div></section><section columnWeight="text" style="background-color:#F6F0E6" class="Basestyle__BaseRoot-sc-3zktjg-1 bwZOxZ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" class="StyledGrid-sc-oxgg5i-0 cEFuQp Gridstyle__GridRoot-sc-1uhmtis-0 ePetNT" data-garden-id="grid.grid" data-garden-version="8.76.2"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-2 jNNRrJ cOQfBu" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 variant="h3" class="Headingstyle__HeadingRoot-sc-150xww-0 dsJTNO">專家合作夥伴</h3></div></div><div gutters="xs" wrapAll="wrap" style="margin-top:15px" alignItems="center" class="StyledRow-sc-xjsdg1-0 hlfwbT Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" class="StyledCol-sc-inuw62-0 isJxrc Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h5 variant="h5" class="Headingstyle__HeadingRoot-sc-150xww-0 jzndjG">取得 Zendesk 專家的協助</h5></div><div columns="12" gutters="xs" xs="12" sm="6" textAlignSm="end" textAlignXs="start" class="StyledCol-sc-inuw62-0 dhXdpH Gridstyle__Col-sc-1uhmtis-2 sc-7162fab5-3 hXaJY cHGMZF" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/marketplace/partners/" data-interaction-type="link-primary" variant="primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">瀏覽所有合作夥伴</span></a></div></div><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 sc-7162fab5-1 jNNRrJ beRBxL" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL sc-857fa2c7-0 YBLss"><div gutters="xs" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 joVWdo Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" class="StyledCol-sc-inuw62-0 dnnovp Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 variant="h4" class="Headingstyle__HeadingRoot-sc-150xww-0 hmoxbY">更多專家 (依地區)</h4></div></div><div gutters="xs" wrapAll="wrap" justifyContent="start" style="margin-top:36px" class="StyledRow-sc-xjsdg1-0 ifpjte Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="xs" xs="12" sm="6" xl="3" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-857fa2c7-2 bmRPEU"><h2 variant="supertitleXs" class="Headingstyle__HeadingRoot-sc-150xww-0 gRuWuc">Americas</h2><a href="/marketplace/partners/?regions=North+America" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">North America</span></a><a href="/marketplace/partners/?regions=Latin+%26+South+America" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Latin & South America</span></a></div></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-857fa2c7-2 bmRPEU"><h2 variant="supertitleXs" class="Headingstyle__HeadingRoot-sc-150xww-0 gRuWuc">Europe</h2><a href="/marketplace/partners/?regions=Eastern+Europe" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Eastern Europe</span></a><a href="/marketplace/partners/?regions=Western+Europe" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Western Europe</span></a></div></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-857fa2c7-2 bmRPEU"><h2 variant="supertitleXs" class="Headingstyle__HeadingRoot-sc-150xww-0 gRuWuc">Asia Pacific</h2><a href="/marketplace/partners/?regions=Eastern+Asia" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Eastern Asia</span></a><a href="/marketplace/partners/?regions=Middle+East+%26+Central+Asia" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Middle East & Central Asia</span></a><a href="/marketplace/partners/?regions=India%2FSouthern+Asia" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">India/Southern Asia</span></a><a href="/marketplace/partners/?regions=Japan" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Japan</span></a><a href="/marketplace/partners/?regions=Australia%2FOceania" data-interaction-type="link-primary" variant="primary" style="margin-bottom:16px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 icgclA" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Australia/Oceania</span></a></div></div><div columns="12" gutters="xs" xs="12" sm="6" xl="3" class="StyledCol-sc-inuw62-0 hidKLI Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><div 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Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.\u003c/p\u003e\n\n\u003cp\u003eLearn more about distributing your app or game on Google Play: \u003ca href=\"https://developer.android.com/distribute/index.html\"\u003ehttps://developer.android.com/distribute/index.html\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","featured":false,"promoted":false,"products":["support"],"rating":{"total_count":248,"average":4,"count":{"1":33,"2":16,"3":26,"4":23,"5":150}},"paid":false,"amount":"Free","rating_score":0.7484129832687149,"display_price":"Free","tile_display_price":"Free","screenshots":["https://86800.apps.zdusercontent.com/86800/assets/1734496993-433c25e17d3dc277524084187c2789b8/screenshot-0.png","https://86800.apps.zdusercontent.com/86800/assets/1734496993-433c25e17d3dc277524084187c2789b8/screenshot-1.png","https://86800.apps.zdusercontent.com/86800/assets/1734496993-433c25e17d3dc277524084187c2789b8/screenshot-2.png"],"plans":[{"id":440,"entity_id":86800,"app_id":86800,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:10.000Z","updated_at":"2019-05-15T05:40:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"2.0.19","searchable_rating":4,"feature_color":"#80dfff","searchable_plan_pricings":["Free"],"google_analytics_code":null,"installation_count":1832,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-12-18T04:43:33Z","previously_featured":true,"currently_featured":true,"objectID":"support-86800","_highlightResult":{"name":{"value":"Google Play Reviews","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Zendesk","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eRead our documentation for setting up Google Play reviews as a channel:\n\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/219111337\"\u003ehttps://support.zendesk.com/hc/en-us/articles/219111337\u003c/a\u003e\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Surveys and Reviews","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Integrate reviews from the Google Play store into your Zendesk Support account","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cul\u003e\n\u003cli\u003eTurn your Google Play reviews into tickets within Zendesk Support\u003c/li\u003e\n\u003cli\u003eAddress reviews where customers express real support issues\u003c/li\u003e\n\u003cli\u003eIncrease your efficiency by leveraging views, macros, and triggers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.\u003c/p\u003e\n\n\u003cp\u003eLearn more about distributing your app or game on Google Play: \u003ca href=\"https://developer.android.com/distribute/index.html\"\u003ehttps://developer.android.com/distribute/index.html\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}}},{"id":93859,"name":"Shopify for Zendesk","display_name":"Shopify for Zendesk","name_initial":"Shopify for Zendesk","author_name":"Zendesk","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","author_email":"support@zendesk.com","organization_id":475,"url":"/apps/support/93859/shopify-for-zendesk/","icon_url":"https://93859.apps.zdusercontent.com/93859/assets/1727221603-7917c99d4d37fa61fba852fe538234d9/support/logo.png","installable":true,"installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Shopify and Zendesk to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button above\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the Zendesk subdomain to install the integration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the steps to connect your Shopify storefront\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the sidebar apps, web widget and Sunshine features from within Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","created_at":"2016-07-27T23:40:21Z","date_published":"2016-07-27T23:40:21Z","categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":3,"name":"Starter Apps"},{"id":7,"name":"Retail/Ecommerce"}],"class":[{"id":61,"name":"eComm and Payments"},{"id":3,"name":"Starter Apps"},{"id":7,"name":"Retail/Ecommerce"}],"short_description":"Display customer and order details from Shopify","long_description":"\u003cp\u003eThe official Zendesk integration for Shopify.\u003c/p\u003e\n\n\u003cp\u003eThe Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.\u003c/p\u003e\n\n\u003cp\u003eImprove customer satisfaction with better conversations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSolve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTake action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily navigate to additional data in Shopify by clicking the Order ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis integration works for both Shopify and Shopify Plus.\u003c/p\u003e\n","featured":false,"promoted":true,"products":["support"],"rating":{"total_count":434,"average":4,"count":{"1":72,"2":53,"3":55,"4":57,"5":197}},"paid":false,"amount":"Free","rating_score":0.6676636861492263,"display_price":"Free","tile_display_price":"Free","screenshots":["https://93859.apps.zdusercontent.com/93859/assets/1727221603-7917c99d4d37fa61fba852fe538234d9/support/screenshot-0.png","https://93859.apps.zdusercontent.com/93859/assets/1727221603-7917c99d4d37fa61fba852fe538234d9/support/screenshot-1.png","https://93859.apps.zdusercontent.com/93859/assets/1727221603-7917c99d4d37fa61fba852fe538234d9/support/screenshot-2.png"],"plans":[{"id":469,"entity_id":93859,"app_id":93859,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:40:45.000Z","updated_at":"2019-05-15T05:40:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null},{"id":1105,"entity_id":93859,"app_id":93859,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-11T02:10:35.000Z","updated_at":"2019-07-11T02:10:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"3.0.3","searchable_rating":4,"feature_color":"#004c3f","searchable_plan_pricings":["Free"],"google_analytics_code":null,"installation_count":15951,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-09-24T23:47:16Z","previously_featured":true,"currently_featured":true,"objectID":"support-93859","_highlightResult":{"name":{"value":"Shopify for Zendesk","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Zendesk","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Shopify and Zendesk to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button above\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the Zendesk subdomain to install the integration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the steps to connect your Shopify storefront\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the sidebar apps, web widget and Sunshine features from within Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"eComm and Payments","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Display customer and order details from Shopify","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003eThe official Zendesk integration for Shopify.\u003c/p\u003e\n\n\u003cp\u003eThe Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.\u003c/p\u003e\n\n\u003cp\u003eImprove customer satisfaction with better conversations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSolve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTake action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily navigate to additional data in Shopify by clicking the Order ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis integration works for both Shopify and Shopify Plus.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}}},{"id":112690,"name":"Tables","display_name":"Tables","name_initial":"Tables","author_name":"Sparkly","author_url":"https://apps.sparkly.dev/manifest-app-tables-hc-link","author_email":"support@sparkly.zendesk.com","organization_id":768,"url":"/apps/support/112690/tables/","icon_url":"https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/logo.png","installable":true,"installation_instructions":"\u003ch2\u003eZendesk Support Tables Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRefresh your browser\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrowse to a ticket and start adding tables\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHave any questions?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-hc-link\"\u003eHelp Center\u003c/a\u003e. \u003c/p\u003e\n","created_at":"2017-03-02T02:44:11Z","date_published":"2017-03-02T02:44:11Z","categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"class":[{"id":64,"name":"Agent Productivity"},{"id":3,"name":"Starter Apps"}],"short_description":"Tables in tickets, finally.","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-video-image\" alt=\"Watch the Tables app video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eMore control on the rich-content of your message\u003c/h2\u003e\n\n\u003cp\u003eAdd tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have. \u003c/p\u003e\n\n\u003cp\u003ePlace your mouse cursor in a table cell and you\u0026#39;ll be able to alter the table by inserting and deleting rows and columns. \u003c/p\u003e\n\n\u003ch2\u003eIdeal for all organizations using Zendesk Support\u003c/h2\u003e\n\n\u003cp\u003eIdeal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables. \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly.\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e \u003c/p\u003e\n","featured":false,"promoted":false,"products":["support"],"rating":{"total_count":6,"average":4,"count":{"1":0,"2":0,"3":1,"4":3,"5":2}},"paid":false,"amount":"Free","rating_score":0.6096569663469354,"display_price":"Free","tile_display_price":"Free","screenshots":["https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-0.png","https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-1.png","https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-2.png"],"plans":[{"id":533,"entity_id":112690,"app_id":112690,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:02.000Z","updated_at":"2019-05-15T05:42:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"1.4","searchable_rating":4,"feature_color":"","searchable_plan_pricings":["Free"],"google_analytics_code":null,"installation_count":2727,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-02-09T15:35:23Z","previously_featured":true,"currently_featured":true,"objectID":"support-112690","_highlightResult":{"name":{"value":"Tables","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Sparkly","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003ch2\u003eZendesk Support Tables Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRefresh your browser\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrowse to a ticket and start adding tables\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHave any questions?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-hc-link\"\u003eHelp Center\u003c/a\u003e. \u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Agent Productivity","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Tables in tickets, finally.","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-video-image\" alt=\"Watch the Tables app video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eMore control on the rich-content of your message\u003c/h2\u003e\n\n\u003cp\u003eAdd tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have. \u003c/p\u003e\n\n\u003cp\u003ePlace your mouse cursor in a table cell and you'll be able to alter the table by inserting and deleting rows and columns. \u003c/p\u003e\n\n\u003ch2\u003eIdeal for all organizations using Zendesk Support\u003c/h2\u003e\n\n\u003cp\u003eIdeal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables. \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly.\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e \u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}}},{"id":972305,"name":"Slack","display_name":"Slack","name_initial":"Slack","author_name":"Zendesk","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","author_email":"https://www.zendesk.com/marketplace/apps/support/156097/slack/?help_widget=true","organization_id":475,"url":"/apps/support/972305/slack/","icon_url":"https://972305.apps.zdusercontent.com/972305/assets/1719362964-8cbdf55fb008ac80d0d4698df3c6a05a/logo.png","installable":false,"installation_instructions":"\u003cp\u003eVisit our \u003ca href=\"https://integrations.zendesk.com/integrations/slack/install\"\u003einstall\u003c/a\u003e page to get started.\u003c/p\u003e\n\n\u003cp\u003eYou must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360001280448\"\u003eUnderstanding and installing the Slack for Zendesk Support integration\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360001353047-Using-the-Slack-for-Zendesk-integration\"\u003eUsing the Slack for Zendesk Support integration\u003c/a\u003e article.\u003c/p\u003e\n","created_at":"2023-09-18T05:35:45Z","date_published":"2023-09-26T23:07:57Z","categories":[{"id":52,"name":"Messaging"}],"collections":[],"class":[{"id":52,"name":"Messaging"}],"short_description":"View, create, and take action on support tickets from any Slack channel","long_description":"\u003cp\u003e\u003cimg src=\"https://i.imgur.com/EMCbBS9.png\" alt=\"new slack to zendesk integration\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eThe Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate or Update Zendesk tickets within Slack\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive real-time notifications on Zendesk tickets within Slack\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeploy Answer Bot in Slack to enable self service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect agents to experts with Side Conversations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSimplify support workflows and collaboration\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith this integration, Slack users can create or update Zendesk tickets directly from within Slack\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/lwea9qn.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eStay up to date with current activity\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify Slack Channels in real-time from Zendesk triggers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://imgur.com/BVLGzSY.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eScale support with self-service\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eDeploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/BHAg67a.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eConnect Agents with Experts\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnable Agents to connect with experts in Slack from within Zendesk via Side Conversations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://imgur.com/djUnb4H.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e\u003c/p\u003e\n","featured":false,"promoted":false,"products":["support"],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"paid":false,"amount":"Free","rating_score":null,"display_price":"Free","tile_display_price":"Free","screenshots":["https://972305.apps.zdusercontent.com/972305/assets/1719362964-8cbdf55fb008ac80d0d4698df3c6a05a/screenshot-0.png","https://972305.apps.zdusercontent.com/972305/assets/1719362964-8cbdf55fb008ac80d0d4698df3c6a05a/screenshot-1.png","https://972305.apps.zdusercontent.com/972305/assets/1719362964-8cbdf55fb008ac80d0d4698df3c6a05a/screenshot-2.png"],"plans":[],"marketing_only":true,"version":null,"searchable_rating":-1,"feature_color":null,"searchable_plan_pricings":["Free"],"google_analytics_code":null,"installation_count":0,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-06-26T17:32:02Z","previously_featured":true,"currently_featured":true,"objectID":"support-972305","_highlightResult":{"name":{"value":"Slack","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Zendesk","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eVisit our \u003ca href=\"https://integrations.zendesk.com/integrations/slack/install\"\u003einstall\u003c/a\u003e page to get started.\u003c/p\u003e\n\n\u003cp\u003eYou must have administrator permissions in both Slack and Zendesk Support to set up the integration. 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This will allow us to read your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee ☕️ while your articles are loaded and link-checked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp is ready.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","created_at":"2022-03-18T12:27:58Z","date_published":"2022-03-18T12:27:58Z","categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":56,"name":"Translations"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":59,"name":"Knowledge and Content Management"},{"id":56,"name":"Translations"},{"id":9,"name":"Featured Apps"}],"short_description":"Export, duplicate \u0026 translate articles. Fix broken links. 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Plus, you can track your help center’s performance with built-in analytics, ensuring your content stays up-to-date and effective. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=wgwP3DjnHgs\u0026t=5s\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Help+Center+Manager.jpg\" alt=\"Demo video of Help Center Manager\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures of the Help Center Manager that will make you smile\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk Operations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSave hours by managing multiple articles at once. Move, update, or delete them with just a few clicks. 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Use AI to generate Alt text for images and update the articles instantly. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+2.jpg\" alt=\"Screenshot of Help Center Manager - File Manager \"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eComprehensive Search and Filter\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEasily locate articles, links, and media within your Help Center using advanced search and filtering options, including match case and exact phrase searches. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic Article Translation\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTranslate your articles into multiple languages automatically, expanding your reach to a global audience without the need for manual translation efforts. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+3.jpg\" alt=\"Screenshot of Help Center Manager - Article Translation\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eHelp Center Analytics\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGain insights into your Help Center\u0026#39;s performance with analytics tools that help you understand user engagement and identify areas for improvement. \u003c/p\u003e\n\n\u003ch2\u003eBenefits That Set You Free\u003c/h2\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eSave Time and Resources\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support. \u003c/p\u003e\n\n\u003cp\u003e🌍 \u003cstrong\u003eReach a Global Audience and Enhance Accessibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSupport a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eBoost Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCreate a help center that’s easy to navigate, ensuring users find answers quickly and effectively. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eIncrease Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith automation and bulk actions, you’ll accomplish more in less time. \u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eMake Smarter Data-Driven Decisions\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center. \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eEnhance User Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain an up-to-date and error-free help center, providing your customers with reliable and accurate information. \u003c/p\u003e\n\n\u003cp\u003e👥 \u003cstrong\u003eImprove Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize task management features to assign and track help center projects, fostering better teamwork and productivity. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eReinforce Security\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eRole management ensures only the right people have access to sensitive tools and data. \u003c/p\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eHigher Content Accuracy\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets. \u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003eEasy to Use for Everyone\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYou don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eReduce the need for additional resources by streamlining processes and improving overall operational efficiency. \u003c/p\u003e\n\n\u003cp\u003e🔧 \u003cstrong\u003eNo Coding Required\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003ePerform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager. \u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eEffortless, efficient, and built for you!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eFree Trial Available\u003c/strong\u003e: Experience the power of automated tasks risk-free. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager\"\u003e👉 Install Now to Simplify Help Center Management!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Manager.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":32,"average":5,"count":{"1":0,"2":0,"3":1,"4":0,"5":31}},"paid":false,"amount":"Free","rating_score":0.8928172849426365,"display_price":"Free to install","tile_display_price":"Free to install","screenshots":["https://792311.apps.zdusercontent.com/792311/assets/1738780066-c588df134a48c34601baf2c68958c611/screenshot-0.png","https://792311.apps.zdusercontent.com/792311/assets/1738780066-c588df134a48c34601baf2c68958c611/screenshot-1.png","https://792311.apps.zdusercontent.com/792311/assets/1738780066-c588df134a48c34601baf2c68958c611/screenshot-2.png"],"plans":[],"marketing_only":true,"version":null,"searchable_rating":5,"feature_color":null,"searchable_plan_pricings":["Free to install"],"google_analytics_code":"G-S9F6X0XM3R","installation_count":0,"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/help-center-manager-pricing?utm_medium=marketplace\u0026utm_source=hcm_listing","updated_at":"2025-02-06T19:29:09Z","_highlightResult":{"name":{"value":"Help Center Manager","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Swifteq","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager?utm_medium=marketplace\u0026utm_source=hcmanager\"\u003eswifteq.com/zendesk-help-center-manager\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee ☕️ while your articles are loaded and link-checked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp is ready.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Knowledge and Content Management","matchLevel":"none","matchedWords":[]}},{"name":{"value":"Translations","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Export, duplicate \u0026 translate articles. Fix broken links. 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Plus, you can track your help center’s performance with built-in analytics, ensuring your content stays up-to-date and effective. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=wgwP3DjnHgs\u0026t=5s\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Help+Center+Manager.jpg\" alt=\"Demo video of Help Center Manager\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures of the Help Center Manager that will make you smile\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk Operations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSave hours by managing multiple articles at once. Move, update, or delete them with just a few clicks. 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Use AI to generate Alt text for images and update the articles instantly. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+2.jpg\" alt=\"Screenshot of Help Center Manager - File Manager \"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eComprehensive Search and Filter\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEasily locate articles, links, and media within your Help Center using advanced search and filtering options, including match case and exact phrase searches. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic Article Translation\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTranslate your articles into multiple languages automatically, expanding your reach to a global audience without the need for manual translation efforts. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+3.jpg\" alt=\"Screenshot of Help Center Manager - Article Translation\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eHelp Center Analytics\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGain insights into your Help Center's performance with analytics tools that help you understand user engagement and identify areas for improvement. \u003c/p\u003e\n\n\u003ch2\u003eBenefits That Set You Free\u003c/h2\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eSave Time and Resources\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support. \u003c/p\u003e\n\n\u003cp\u003e🌍 \u003cstrong\u003eReach a Global Audience and Enhance Accessibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSupport a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eBoost Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCreate a help center that’s easy to navigate, ensuring users find answers quickly and effectively. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eIncrease Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith automation and bulk actions, you’ll accomplish more in less time. \u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eMake Smarter Data-Driven Decisions\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center. \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eEnhance User Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain an up-to-date and error-free help center, providing your customers with reliable and accurate information. \u003c/p\u003e\n\n\u003cp\u003e👥 \u003cstrong\u003eImprove Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize task management features to assign and track help center projects, fostering better teamwork and productivity. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eReinforce Security\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eRole management ensures only the right people have access to sensitive tools and data. \u003c/p\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eHigher Content Accuracy\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets. \u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003eEasy to Use for Everyone\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYou don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eReduce the need for additional resources by streamlining processes and improving overall operational efficiency. \u003c/p\u003e\n\n\u003cp\u003e🔧 \u003cstrong\u003eNo Coding Required\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003ePerform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon't miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager. \u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eEffortless, efficient, and built for you!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eFree Trial Available\u003c/strong\u003e: Experience the power of automated tasks risk-free. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager\"\u003e👉 Install Now to Simplify Help Center Management!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Manager.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-792311"},{"id":470124,"name":"Thank You AI GPT","display_name":"Thank You AI GPT","name_initial":"Thank You AI GPT","author_name":"Adelante","author_url":"https://getadelante.com/apps/thank-you-gpt","author_email":"help@getadelante.com","organization_id":3351,"url":"/apps/support/470124/thank-you-ai-gpt/","icon_url":"https://470124.apps.zdusercontent.com/470124/assets/1739702281-22e6f1a0a5a0b830f5a0abc783a36ce5/logo.png","installable":true,"installation_instructions":"\u003ch1\u003eHow to set up:\u003c/h1\u003e\n\n\u003cp\u003eTo install and activate the app, please follow the instructions below:\u003c/p\u003e\n\n\u003ch1\u003eVideo tutorial:\u003c/h1\u003e\n\n\u003cp\u003eClick here to see our recorded setup guide \u0026gt;\u0026gt; \u003cstrong\u003e\u003ca href=\"https://ty-gpt.com/install-video\"\u003ehttps://ty-gpt.com/install-video\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eStep by step guide:\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace by clicking the Select Plan button on the top right corner of this page and selecting your plan option.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the app install process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to your standard Zendesk Support screen (Zendesk Agent Workspace). You will see the new Thank You app icon (Namaste) on the Navigation Bar to your left.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Admin email (Important: Do not enter your standard support email, but an Admin user email) and enter your company information. Then click on “Create An Account” and authorize the app access to your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the page and you\u0026#39;re done! The app is now working and your dashboard should show up with our onboarding instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eFAQ:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we ensure the installation was completed correctly?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRefresh the app’s page - on the top left corner, you should see a green check mark indicating the app is connected. You can also create a test ticket in the top right corner and see how the app works.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we exclude specific tickets from firing the app’s trigger?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn your Zendesk account, create a new trigger to add the tag: \u0026quot;exclude\u003cem\u003efrom\u003c/em\u003ethankyou_app\u0026quot; to tickets you don\u0026#39;t want the app to trigger. All of our app triggers include a condition to exclude tickets with this tag from processing automatically.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant\u003c/strong\u003e: Ensure your new trigger is placed above the Thank You GPT apps\u0026#39; triggers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow can I track which tickets were solved by the app?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTickets solved by the app are tagged with solved\u003cem\u003eby\u003c/em\u003ethankyou_app.\u003c/p\u003e\n\n\u003cp\u003eFor any other questions, contact us at help@ty-gpt.com .\u003c/p\u003e\n","created_at":"2021-05-23T08:30:40Z","date_published":"2021-05-23T08:30:40Z","categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"},{"id":9,"name":"Featured Apps"}],"short_description":"Resolve Thank You Messages And Boost Agent Satisfaction. 30 Days Free Trial.","long_description":"\u003cp\u003e\u003cstrong\u003eThank You GPT\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/tytopbanner\" alt=\"Banner Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou know those \u0026quot;thank you\u0026quot; messages customers send after a ticket\u0026#39;s solved?\u003cbr\u003e\nYeah, they\u0026#39;re nice. But they reopen the ticket—forcing an agent to check and resolve it again.\u003cbr\u003e\nA small task. But tens of thousands of them? That\u0026#39;s a lot of time and cost you just don\u0026#39;t need!\u003c/p\u003e\n\n\u003cp\u003e🚨 It\u0026#39;s time to stop wasting time on resolving them manually. 🚨\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntroducing Thank You GPT:\u003c/strong\u003e\u003cbr\u003e\nIf a previously solved ticket is reopened by a \u0026quot;thank you\u0026quot; message without any additional request, Thank You GPT re-solves the ticket before it gets assigned to a new agent. This helps reduce your ticket backlog and allows you to focus on more important tasks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTake a look at Thank You GPT in action:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/tygif\" alt=\"Plugin Demo\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho is this for?\u003c/strong\u003e\u003cbr\u003e\n👉🏼 Are you dealing with upwards of 1,000 customer tickets per month?\u003cbr\u003e\n👉🏼 Do you want to show off your best \u0026quot;thank you\u0026quot;s and motivate your team?\u003cbr\u003e\n👉🏼 Are you ready to use AI to solve tickets that do not require a human’s attention? \u003c/p\u003e\n\n\u003cp\u003eIf you answered \u0026quot;Yes\u0026quot; to one or more of these questions, Thank You GPT is for you!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrusted By:\u003c/strong\u003e\u003cbr\u003e\n\u003cimg src=\"https://getadelante.com/logocompanies\" alt=\"Trusted Companies\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003cbr\u003e\n👀 The app reviews all your re-opened tickets on all channels, including messaging, social and sunshine conversations.\u003cbr\u003e\n🧠 It uses AI to identify all the different ways customers say \u0026quot;thank you\u0026quot; in all languages.\u003cbr\u003e\n✅ Thank You GPT automatically re-solves the tickets that contain only a \u0026quot;thank you\u0026quot; message, with no additional customer requests or questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere are some examples:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/Customerstogether\" alt=\"Examples\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet the most out of your customer interactions:\u003c/strong\u003e\u003cbr\u003e\nOn top of auto-solving \u0026quot;thank you\u0026quot; tickets, you can also use:\u003cbr\u003e\n✍🏼 Friendly Responder: Send a customized and friendly response to the happy customer who just thanked you.\u003cbr\u003e\n👏🏽 Smart Reviews: Identify and tag highly satisfied customers so you can send them a review request. This is a great way to boost your Trustpilot, G2, Apple Appstore, and Google Play ratings.\u003cbr\u003e\n💜 Wall of Love: Easily view the positive feedback your agents receive from customers in one consolidated view—no need to go ticket by ticket.\u003cbr\u003e\n💪🏽 Motivation Booster: Share the best \u0026quot;thank you\u0026quot; messages with the team with a click of a button. 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requests\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PFx0oKZqIQaQn2roMtTNcSs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Lxx4xKZqIQaQn2r","cost_id":1325,"cost_type":"CostStripe","active":false,"created_at":"2024-05-17T18:17:59.000Z","updated_at":"2024-05-17T18:17:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"4.9","searchable_rating":5,"feature_color":null,"searchable_plan_pricings":["Free to install"],"google_analytics_code":"G-W5BPSZH7JW","installation_count":244,"has_third_party_pricing":true,"third_party_pricing_url":"https://getadelante.com/apps/thank-you-gpt","updated_at":"2025-02-18T21:36:15Z","_highlightResult":{"name":{"value":"Thank You AI GPT","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Adelante","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003ch1\u003eHow to set up:\u003c/h1\u003e\n\n\u003cp\u003eTo install and activate the app, please follow the instructions below:\u003c/p\u003e\n\n\u003ch1\u003eVideo tutorial:\u003c/h1\u003e\n\n\u003cp\u003eClick here to see our recorded setup guide \u0026gt;\u0026gt; \u003cstrong\u003e\u003ca href=\"https://ty-gpt.com/install-video\"\u003ehttps://ty-gpt.com/install-video\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eStep by step guide:\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace by clicking the Select Plan button on the top right corner of this page and selecting your plan option.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the app install process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to your standard Zendesk Support screen (Zendesk Agent Workspace). You will see the new Thank You app icon (Namaste) on the Navigation Bar to your left.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Admin email (Important: Do not enter your standard support email, but an Admin user email) and enter your company information. Then click on “Create An Account” and authorize the app access to your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the page and you're done! The app is now working and your dashboard should show up with our onboarding instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eFAQ:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we ensure the installation was completed correctly?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRefresh the app’s page - on the top left corner, you should see a green check mark indicating the app is connected. You can also create a test ticket in the top right corner and see how the app works.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we exclude specific tickets from firing the app’s trigger?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn your Zendesk account, create a new trigger to add the tag: \u0026quot;exclude\u003cem\u003efrom\u003c/em\u003ethankyou_app\u0026quot; to tickets you don't want the app to trigger. All of our app triggers include a condition to exclude tickets with this tag from processing automatically.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant\u003c/strong\u003e: Ensure your new trigger is placed above the Thank You GPT apps' triggers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow can I track which tickets were solved by the app?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTickets solved by the app are tagged with solved\u003cem\u003eby\u003c/em\u003ethankyou_app.\u003c/p\u003e\n\n\u003cp\u003eFor any other questions, contact us at help@ty-gpt.com .\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"AI and Bots","matchLevel":"none","matchedWords":[]}},{"name":{"value":"Workflows","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Resolve Thank You Messages And Boost Agent Satisfaction. 30 Days Free Trial.","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003cstrong\u003eThank You GPT\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/tytopbanner\" alt=\"Banner Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou know those \u0026quot;thank you\u0026quot; messages customers send after a ticket's solved?\u003cbr\u003e\nYeah, they're nice. But they reopen the ticket—forcing an agent to check and resolve it again.\u003cbr\u003e\nA small task. But tens of thousands of them? That's a lot of time and cost you just don't need!\u003c/p\u003e\n\n\u003cp\u003e🚨 It's time to stop wasting time on resolving them manually. 🚨\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntroducing Thank You GPT:\u003c/strong\u003e\u003cbr\u003e\nIf a previously solved ticket is reopened by a \u0026quot;thank you\u0026quot; message without any additional request, Thank You GPT re-solves the ticket before it gets assigned to a new agent. This helps reduce your ticket backlog and allows you to focus on more important tasks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTake a look at Thank You GPT in action:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/tygif\" alt=\"Plugin Demo\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho is this for?\u003c/strong\u003e\u003cbr\u003e\n👉🏼 Are you dealing with upwards of 1,000 customer tickets per month?\u003cbr\u003e\n👉🏼 Do you want to show off your best \u0026quot;thank you\u0026quot;s and motivate your team?\u003cbr\u003e\n👉🏼 Are you ready to use AI to solve tickets that do not require a human’s attention? \u003c/p\u003e\n\n\u003cp\u003eIf you answered \u0026quot;Yes\u0026quot; to one or more of these questions, Thank You GPT is for you!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrusted By:\u003c/strong\u003e\u003cbr\u003e\n\u003cimg src=\"https://getadelante.com/logocompanies\" alt=\"Trusted Companies\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003cbr\u003e\n👀 The app reviews all your re-opened tickets on all channels, including messaging, social and sunshine conversations.\u003cbr\u003e\n🧠 It uses AI to identify all the different ways customers say \u0026quot;thank you\u0026quot; in all languages.\u003cbr\u003e\n✅ Thank You GPT automatically re-solves the tickets that contain only a \u0026quot;thank you\u0026quot; message, with no additional customer requests or questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere are some examples:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/Customerstogether\" alt=\"Examples\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet the most out of your customer interactions:\u003c/strong\u003e\u003cbr\u003e\nOn top of auto-solving \u0026quot;thank you\u0026quot; tickets, you can also use:\u003cbr\u003e\n✍🏼 Friendly Responder: Send a customized and friendly response to the happy customer who just thanked you.\u003cbr\u003e\n👏🏽 Smart Reviews: Identify and tag highly satisfied customers so you can send them a review request. This is a great way to boost your Trustpilot, G2, Apple Appstore, and Google Play ratings.\u003cbr\u003e\n💜 Wall of Love: Easily view the positive feedback your agents receive from customers in one consolidated view—no need to go ticket by ticket.\u003cbr\u003e\n💪🏽 Motivation Booster: Share the best \u0026quot;thank you\u0026quot; messages with the team with a click of a button. This is great for boosting their motivation by showing them their success.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and Compliance:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThank You GPT is built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://framerusercontent.com/images/jFsgr3JBb35xZMNKxUT9179IpQ.png\" alt=\"security\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e🔐 \u003cstrong\u003eData Encrypted in Transit:\u003c/strong\u003e All communications between our app and Zendesk use secure TLS 1.2 or higher encryption protocols.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🌐 \u003cstrong\u003eSecure HTTPS Protocols:\u003c/strong\u003e We mandate the use of HTTPS connections for all migrations to ensure secure and encrypted communication channels.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🗑️ \u003cstrong\u003eZero Data Retention Policy:\u003c/strong\u003e Data is processed in real time and immediately deleted after processing; no end-customer personal data is stored.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e☁️ \u003cstrong\u003eAWS Infrastructure:\u003c/strong\u003e Our solution is hosted on AWS, which provides robust security measures and a highly secure environment.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🇪🇺 \u003cstrong\u003eEU Data Residency:\u003c/strong\u003e We offer options for data residency, allowing your data to be stored within the European Union if required for compliance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e📃 \u003cstrong\u003eData Subprocessors:\u003c/strong\u003e We maintain a current list of our data subprocessors to ensure full transparency regarding data processing.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFAQ:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow many tickets can the app handle?\u003c/strong\u003e\u003cbr\u003e\nThere’s no limitation on the number of tickets processed by the app. It’s completely scalable! In the Unlimited Basic plan, there's a fair usage cap at 50,000 re-opened tickets per month.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow much time does the setup take?\u003c/strong\u003e\u003cbr\u003e\nSetup takes less than 30 seconds and the app starts working automatically. Simply follow the 3-step installation instructions in the second tab on the marketplace listing. No IT or engineering help is required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs the price per Zendesk account or per agent?\u003c/strong\u003e\u003cbr\u003e\nThe price is per Zendesk account, no matter how many agents you have.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow can I be sure that the app isn't closing tickets it shouldn't?\u003c/strong\u003e\u003cbr\u003e\nThank You GPT uses AI to figure out which tickets only contain \u0026quot;thank you\u0026quot; messages and which should remain open for an agent. When the app is unsure whether a ticket should be solved, it leaves the ticket open to avoid any mistakes. Based on our user reports and internal testing, the odds of a false positive are lower than 0.01%. If, for any reason, we falsely detect a \u0026quot;thank you\u0026quot; message, you can report it to us and we’ll fine-tune the AI accordingly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I justify the cost?\u003c/strong\u003e\u003cbr\u003e\nOur statistics show that out of your re-opened tickets, 50-70% are \u0026quot;thank you\u0026quot; messages. Consider the time and effort saved by reducing repetitive tasks, along with the improved morale of your support team.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow can we monitor which tickets are solved by the app?\u003c/strong\u003e\u003cbr\u003e\nTickets solved by the app are tagged with \u0026quot;solved\u003cem\u003eby\u003c/em\u003ethankyou_app\u0026quot;. You can also view the app’s solved tickets on your dashboard.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do you keep our data secure?\u003c/strong\u003e\u003cbr\u003e\nData security is top of mind for us. Here’s how Thank You GPT keeps your data secure:\u003cbr\u003e\n→ HIPAA and GDPR compliant.\u003cbr\u003e\n→ ISO27001 Certified.\u003cbr\u003e\n→ Uses Microsoft Azure OpenAI to analyze your \u0026quot;thank you\u0026quot; messages securely. Your messages are not used for training.\u003cbr\u003e\n→ After processing, your customer's data is immediately deleted, and no information is stored outside Zendesk.\u003cbr\u003e\n→ Built by Premier Zendesk Partners and connects to your Zendesk through a secured OAuth2 integration.\u003cbr\u003e\n→ For any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho are we?\u003c/strong\u003e\u003cbr\u003e\nThank You GPT is powered by Adelante CX – Premier Zendesk Partners. We have been creating integrations around Zendesk for the last six years and are a Premier Partner of Zendesk. Want to learn more? \u003ca href=\"https://cal.com/tamirbashkin/thank-you-gpt-call\"\u003eSchedule a call with us here.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSign up for a free trial now, or skip the trial with a 30-day money-back guarantee!\u003c/strong\u003e\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-470124"},{"id":938289,"name":"Tasks and Subtickets","display_name":"Tasks and Subtickets","name_initial":"Tasks and Subtickets","author_name":"SweetHawk","author_url":"https://sweethawk.com","author_email":"support@sweethawk.com","organization_id":5843,"url":"/apps/support/938289/tasks-and-subtickets/","icon_url":"https://938289.apps.zdusercontent.com/938289/assets/1736991752-fe42559d726b4da2d3d29666c9dc2a7e/logo.png","installable":true,"installation_instructions":"\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts. Please contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n","created_at":"2023-05-26T03:37:10Z","date_published":"2024-05-28T21:52:13Z","categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"},{"id":9,"name":"Featured Apps"}],"short_description":"Checklists for tickets. Child-parent ticket workflows. Manage projects.","long_description":"\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eThe best way to manage subtickets!\u003c/h1\u003e\n\n\u003cp\u003eJoin 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-tasks-app\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-app-video-glt.png\" alt=\"Play Tasks video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Craig Willis, Senior Director Customer Support, Host Analytics\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-features1.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-features2.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail.\u0026quot;\u003c/em\u003e\n\u0026mdash; Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd\u003c/p\u003e\n\n\u003cp\u003eWhen you first start using the Tasks and Subtickets app, you\u0026#39;ll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!\u003c/p\u003e\n\n\u003cp\u003eBut that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task\u0026#39;s completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there\u0026#39;s more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Very nice and useful app, especially with use of triggers, it can do miracles!\u0026quot;\u003c/em\u003e\n\u0026mdash; Viktor Hristovski, IT Support Analyst, Accolade, Inc.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate, reorder and complete ad-hoc tasks on any ticket\u003c/li\u003e\n\u003cli\u003eConvert tasks to new tickets, or link existing tickets to tasks\u003c/li\u003e\n\u003cli\u003eSave task lists for re-use\u003c/li\u003e\n\u003cli\u003eDefine subtickets to be created automatically in task lists\u003c/li\u003e\n\u003cli\u003eCreate ticket templates for tickets you need more often\u003c/li\u003e\n\u003cli\u003eAutomatically add task lists to tickets using Triggers\u003c/li\u003e\n\u003cli\u003eTag the ticket, add comments and/or set ticket field values when tasks become completed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Steve May, Director of IT, Clean\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-promises.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout SweetHawk\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as \u003ca href=\"https://sweethawk.com/itsm-change-management-zendesk\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/hr-human-resources\"\u003eHR process automation\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management\"\u003eproject management\u003c/a\u003e. Our apps include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/938289/tasks-and-subtickets/\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/976799/approve/\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1076286/calendar/\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/976806/recurring-tickets/\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1090004/sweethawk-suite/\"\u003eSweetHawk Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/5843/sweethawk/\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-zendesk-apps.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":664,"average":4,"count":{"1":49,"2":47,"3":47,"4":70,"5":451}},"paid":true,"trial_pricing":"then undefined per agent, per month","trial_amount":"Free trial","rating_score":0.8266266311014355,"display_price":"Free 14-day trial, then $6.00 per agent, per month","tile_display_price":"Free 14-day trial","screenshots":["https://938289.apps.zdusercontent.com/938289/assets/1736991752-fe42559d726b4da2d3d29666c9dc2a7e/screenshot-0.png","https://938289.apps.zdusercontent.com/938289/assets/1736991752-fe42559d726b4da2d3d29666c9dc2a7e/screenshot-1.png","https://938289.apps.zdusercontent.com/938289/assets/1736991752-fe42559d726b4da2d3d29666c9dc2a7e/screenshot-2.png"],"plans":[{"id":3600,"entity_id":938289,"app_id":938289,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NBq7FAZDoXLnkLxhMUEkVZD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1125,"cost_type":"CostStripe","active":false,"created_at":"2023-05-26T03:37:14.000Z","updated_at":"2023-05-26T03:37:14.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null},{"id":4860,"entity_id":938289,"app_id":938289,"amount":600,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QepGVAZDoXLnkLxSOOkULDF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1445,"cost_type":"CostStripe","active":true,"created_at":"2025-01-08T18:30:37.000Z","updated_at":"2025-01-08T18:30:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"6.1","searchable_rating":4,"feature_color":null,"searchable_plan_pricings":["Per agent, per month"],"google_analytics_code":"G-HZM2NFRK99","installation_count":368,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2025-01-16T22:10:53Z","_highlightResult":{"name":{"value":"Tasks and Subtickets","matchLevel":"none","matchedWords":[]},"author_name":{"value":"SweetHawk","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts. Please contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Product and Project Management","matchLevel":"none","matchedWords":[]}},{"name":{"value":"Workflows","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Checklists for tickets. Child-parent ticket workflows. Manage projects.","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eThe best way to manage subtickets!\u003c/h1\u003e\n\n\u003cp\u003eJoin 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-tasks-app\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-app-video-glt.png\" alt=\"Play Tasks video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Craig Willis, Senior Director Customer Support, Host Analytics\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-features1.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/tasks-and-subtickets-features2.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail.\u0026quot;\u003c/em\u003e\n\u0026mdash; Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd\u003c/p\u003e\n\n\u003cp\u003eWhen you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!\u003c/p\u003e\n\n\u003cp\u003eBut that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Very nice and useful app, especially with use of triggers, it can do miracles!\u0026quot;\u003c/em\u003e\n\u0026mdash; Viktor Hristovski, IT Support Analyst, Accolade, Inc.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate, reorder and complete ad-hoc tasks on any ticket\u003c/li\u003e\n\u003cli\u003eConvert tasks to new tickets, or link existing tickets to tasks\u003c/li\u003e\n\u003cli\u003eSave task lists for re-use\u003c/li\u003e\n\u003cli\u003eDefine subtickets to be created automatically in task lists\u003c/li\u003e\n\u003cli\u003eCreate ticket templates for tickets you need more often\u003c/li\u003e\n\u003cli\u003eAutomatically add task lists to tickets using Triggers\u003c/li\u003e\n\u003cli\u003eTag the ticket, add comments and/or set ticket field values when tasks become completed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Steve May, Director of IT, Clean\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-promises.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout SweetHawk\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as \u003ca href=\"https://sweethawk.com/itsm-change-management-zendesk\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/hr-human-resources\"\u003eHR process automation\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management\"\u003eproject management\u003c/a\u003e. Our apps include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/938289/tasks-and-subtickets/\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/976799/approve/\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1076286/calendar/\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/976806/recurring-tickets/\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1090004/sweethawk-suite/\"\u003eSweetHawk Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/5843/sweethawk/\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-zendesk-apps.png\" alt=\"SweetHawk's Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com\"\u003e\u003cimg src=\"https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-938289"},{"id":65259,"name":"Ticket Analytics","display_name":"Ticket Analytics","name_initial":"Ticket Analytics","author_name":"Sparkly","author_url":"https://apps.sparkly.dev/manifest-app-ticket-analytics-hc-link","author_email":"support@sparkly.zendesk.com","organization_id":768,"url":"/apps/support/65259/ticket-analytics/","icon_url":"https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/logo.png","installable":true,"installation_instructions":"\u003ch2\u003eZendesk Ticket Analytics Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen any ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with these stats at hand\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-hc-link\"\u003eHelp Center\u003c/a\u003e. \u003c/p\u003e\n","created_at":"2015-07-21T00:37:46Z","date_published":"2015-07-21T00:37:46Z","categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":54,"name":"Reporting and Analytics"},{"id":9,"name":"Featured Apps"}],"short_description":"Display ticket metrics to agents","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-image\" alt=\"Watch the Ticket Analytics app video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e \u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":749,"average":4,"count":{"1":103,"2":81,"3":113,"4":118,"5":334}},"paid":false,"amount":"Free","rating_score":0.7222631606137636,"display_price":"Free","tile_display_price":"Free","screenshots":["https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-0.png","https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-1.png","https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-2.png"],"plans":[{"id":378,"entity_id":65259,"app_id":65259,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:56.000Z","updated_at":"2019-05-15T05:38:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"1.2","searchable_rating":4,"feature_color":null,"searchable_plan_pricings":["Free"],"google_analytics_code":null,"installation_count":1146,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-02-09T15:36:12Z","_highlightResult":{"name":{"value":"Ticket Analytics","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Sparkly","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003ch2\u003eZendesk Ticket Analytics Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen any ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with these stats at hand\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou'll be able to see these stats:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-hc-link\"\u003eHelp Center\u003c/a\u003e. \u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Reporting and Analytics","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Display ticket metrics to agents","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-image\" alt=\"Watch the Ticket Analytics app video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou'll be able to see these stats:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket. \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e \u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-65259"},{"id":243469,"name":"Amazon Connect","display_name":"Amazon Connect","name_initial":"Amazon Connect","author_name":"TTEC Digital - AWS Practice","author_url":"https://ttecdigital.com/partners/aws","author_email":"https://zendeskconnector.ttecdigital.solutions/zendesk","organization_id":3051,"url":"/apps/support/243469/amazon-connect/","icon_url":"https://243469.apps.zdusercontent.com/243469/assets/1731555675-f3a288deb324a2b4a54158d91120a5e2/logo.png","installable":true,"installation_instructions":"\u003cp\u003eView the installation, user guides and support options \u003ca href=\"https://zendeskconnector.ttecdigital.solutions/zendesk/Working-version/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","created_at":"2020-03-13T02:28:16Z","date_published":"2025-03-20T15:00:41Z","categories":[{"id":51,"name":"Contact Center"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":51,"name":"Contact Center"},{"id":9,"name":"Featured Apps"}],"short_description":"Official Zendesk Integration with Amazon Connect Voice \u0026 Chat","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ezendesk.com/pricing\u003c/a\u003e.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDeploy the latest generation of proactive, anticipatory customer service with the newly enhanced integration between Amazon Connect and Zendesk Support. This integration enables businesses to leverage sophisticated AI and machine learning services from AWS to improve contact center agent efficiency while reducing the time end-customers spend interacting with customer service. \u003c/p\u003e\n\n\u003ch3\u003eThe Amazon Connect app can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEmbed Amazon Connect\u0026#39;s web-based softphone on the top bar of a Zendesk Support instance to enable: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVoice Channels \u003c/li\u003e\n\u003cli\u003eChat Channels \u003c/li\u003e\n\u003cli\u003eTask Channels \u003c/li\u003e\n\u003cli\u003eAdditional ability to handle multiple cross-channel concurrent contacts. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink customers to a Zendesk Support user profile based on\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ethe customers identifier \u003c/li\u003e\n\u003cli\u003ethe customers user ID\u003c/li\u003e\n\u003cli\u003ecustom Zendesk user fields (e.g. account number, Organisation ID, email address etc)\u003c/li\u003e\n\u003cli\u003ethe customers ticket ID\u003c/li\u003e\n\u003cli\u003ethe most recent open ticket of an identified user\u003c/li\u003e\n\u003cli\u003etemplated searches for other queries supported by the Zendesk API\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically create a new ticket for each interaction, or allow an agent to manually create a new ticket or attach the interaction to an existing ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAttach the following to a Zendesk Support ticket\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAmazon Connect contact details\u003c/li\u003e\n\u003cli\u003eCall recording with audio playback and a download link\u003c/li\u003e\n\u003cli\u003eAdvanced speech analysis through Amazon Connect\u0026#39;s Contact Lens\u003c/li\u003e\n\u003cli\u003eCall \u0026amp; Chat Transcription embedded in the ticket \u003c/li\u003e\n\u003cli\u003eCustomer and agent sentiment\u003c/li\u003e\n\u003cli\u003eCategories based on rules set within Contact Lens\u003c/li\u003e\n\u003cli\u003eConversation characteristics\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePause and resume a call recording.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable media-less mode. This means that the embedded CCP instance will not carry any media, allowing your Zendesk Support instance to run in VDI environments, as well as reloading your Zendesk instance without interrupting a live interaction.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAmazon Connect VoiceID. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAn integrated solution from Zendesk and Amazon Connect combines advanced contact center capabilities with a sophisticated ticketing system, empowering teams with powerful tools for routing, tracking, prioritizing and solving customer service interactions. Contact centers have a centralized platform for all customer communication to boost agent productivity, maintain full visibility into support operations, and enable seamless customer communication across channels. Check out the latest release notes \u003ca href=\"https://zendeskconnector.ttecdigital.solutions/zendesk/Working-version/release-notes\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://zendesk.wistia.com/medias/3j73tdijv0\"\u003e\u003cimg src=\"https://zen-marketing-product.s3.amazonaws.com/product/images/awesome-tables/amazon_connect_listing.png\" alt=\"Find out more here\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eBenefits:\u003c/h2\u003e\n\n\u003ch3\u003eUnified interface\u003c/h3\u003e\n\n\u003cp\u003eAllow agents to handle interactions from a single support platform by embedding a web-based softphone directly into Zendesk Support. Enabling customer data from Zendesk to provide to greet customers, find recent tickets and provide more personalized support. \u003c/p\u003e\n\n\u003ch3\u003eTime-saving agent tools\u003c/h3\u003e\n\n\u003cp\u003eLink interactions to existing Zendesk Support end-user profiles based on the customers configured identifier. Zendesk automatically turns interaction into tickets with information on the inbound interaction for easy record keeping and issue resolution. At the end of a interaction, the ticket is updated with additional details, including interaction transcript or recording and optional speech analysis using Amazon Contact Lens. \u003c/p\u003e\n\n\u003cp\u003eFind out more about Amazon Connect \u003ca href=\"https://aws.amazon.com/connect/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":3,"average":5,"count":{"1":0,"2":0,"3":0,"4":1,"5":2}},"paid":false,"amount":"Free","rating_score":0.4384939195509822,"display_price":"Free to install","tile_display_price":"Free to install","screenshots":["https://243469.apps.zdusercontent.com/243469/assets/1731555675-f3a288deb324a2b4a54158d91120a5e2/screenshot-0.png","https://243469.apps.zdusercontent.com/243469/assets/1731555675-f3a288deb324a2b4a54158d91120a5e2/screenshot-1.png","https://243469.apps.zdusercontent.com/243469/assets/1731555675-f3a288deb324a2b4a54158d91120a5e2/screenshot-2.png"],"plans":[{"id":1425,"entity_id":243469,"app_id":243469,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-13T02:28:30.000Z","updated_at":"2020-03-13T02:28:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"3.1 GA","searchable_rating":5,"feature_color":"#1a284a","searchable_plan_pricings":["Free to install"],"google_analytics_code":null,"installation_count":398,"has_third_party_pricing":true,"third_party_pricing_url":"https://aws.amazon.com/connect/pricing/#AWS_Free_Tier/?p=pm\u0026c=connect\u0026z=4\u0026awswt=269","updated_at":"2025-03-20T15:00:41Z","_highlightResult":{"name":{"value":"Amazon Connect","matchLevel":"none","matchedWords":[]},"author_name":{"value":"TTEC Digital - AWS Practice","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eView the installation, user guides and support options \u003ca href=\"https://zendeskconnector.ttecdigital.solutions/zendesk/Working-version/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Contact Center","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Official Zendesk Integration with Amazon Connect Voice \u0026 Chat","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ezendesk.com/pricing\u003c/a\u003e.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDeploy the latest generation of proactive, anticipatory customer service with the newly enhanced integration between Amazon Connect and Zendesk Support. This integration enables businesses to leverage sophisticated AI and machine learning services from AWS to improve contact center agent efficiency while reducing the time end-customers spend interacting with customer service. \u003c/p\u003e\n\n\u003ch3\u003eThe Amazon Connect app can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEmbed Amazon Connect's web-based softphone on the top bar of a Zendesk Support instance to enable: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVoice Channels \u003c/li\u003e\n\u003cli\u003eChat Channels \u003c/li\u003e\n\u003cli\u003eTask Channels \u003c/li\u003e\n\u003cli\u003eAdditional ability to handle multiple cross-channel concurrent contacts. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink customers to a Zendesk Support user profile based on\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ethe customers identifier \u003c/li\u003e\n\u003cli\u003ethe customers user ID\u003c/li\u003e\n\u003cli\u003ecustom Zendesk user fields (e.g. account number, Organisation ID, email address etc)\u003c/li\u003e\n\u003cli\u003ethe customers ticket ID\u003c/li\u003e\n\u003cli\u003ethe most recent open ticket of an identified user\u003c/li\u003e\n\u003cli\u003etemplated searches for other queries supported by the Zendesk API\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically create a new ticket for each interaction, or allow an agent to manually create a new ticket or attach the interaction to an existing ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAttach the following to a Zendesk Support ticket\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAmazon Connect contact details\u003c/li\u003e\n\u003cli\u003eCall recording with audio playback and a download link\u003c/li\u003e\n\u003cli\u003eAdvanced speech analysis through Amazon Connect's Contact Lens\u003c/li\u003e\n\u003cli\u003eCall \u0026amp; Chat Transcription embedded in the ticket \u003c/li\u003e\n\u003cli\u003eCustomer and agent sentiment\u003c/li\u003e\n\u003cli\u003eCategories based on rules set within Contact Lens\u003c/li\u003e\n\u003cli\u003eConversation characteristics\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePause and resume a call recording.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable media-less mode. This means that the embedded CCP instance will not carry any media, allowing your Zendesk Support instance to run in VDI environments, as well as reloading your Zendesk instance without interrupting a live interaction.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAmazon Connect VoiceID. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAn integrated solution from Zendesk and Amazon Connect combines advanced contact center capabilities with a sophisticated ticketing system, empowering teams with powerful tools for routing, tracking, prioritizing and solving customer service interactions. Contact centers have a centralized platform for all customer communication to boost agent productivity, maintain full visibility into support operations, and enable seamless customer communication across channels. Check out the latest release notes \u003ca href=\"https://zendeskconnector.ttecdigital.solutions/zendesk/Working-version/release-notes\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://zendesk.wistia.com/medias/3j73tdijv0\"\u003e\u003cimg src=\"https://zen-marketing-product.s3.amazonaws.com/product/images/awesome-tables/amazon_connect_listing.png\" alt=\"Find out more here\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eBenefits:\u003c/h2\u003e\n\n\u003ch3\u003eUnified interface\u003c/h3\u003e\n\n\u003cp\u003eAllow agents to handle interactions from a single support platform by embedding a web-based softphone directly into Zendesk Support. Enabling customer data from Zendesk to provide to greet customers, find recent tickets and provide more personalized support. \u003c/p\u003e\n\n\u003ch3\u003eTime-saving agent tools\u003c/h3\u003e\n\n\u003cp\u003eLink interactions to existing Zendesk Support end-user profiles based on the customers configured identifier. Zendesk automatically turns interaction into tickets with information on the inbound interaction for easy record keeping and issue resolution. At the end of a interaction, the ticket is updated with additional details, including interaction transcript or recording and optional speech analysis using Amazon Contact Lens. \u003c/p\u003e\n\n\u003cp\u003eFind out more about Amazon Connect \u003ca href=\"https://aws.amazon.com/connect/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-243469"},{"id":220695,"name":"monday.com","display_name":"monday.com","name_initial":"monday.com","author_name":"monday.com","author_url":"https://monday.com","author_email":"support@monday.com","organization_id":2233,"url":"/apps/support/220695/mondaycom/","icon_url":"https://220695.apps.zdusercontent.com/220695/assets/1574153475-75747dd7a5e6d3d6abe6a47eb2adc738/logo.png","installable":false,"installation_instructions":"\u003cp\u003eFor the instructions please read \u003ca href=\"https://support.monday.com/hc/en-us/articles/360001938339-Zendesk-integration-?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003ethis article\u003c/a\u003e\u003c/p\u003e\n","created_at":"2019-09-18T11:30:16Z","date_published":"2019-09-18T11:30:16Z","categories":[{"id":60,"name":"Product and Project Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[{"id":8,"name":"Collaboration Tools"},{"id":9,"name":"Featured Apps"}],"class":[{"id":60,"name":"Product and Project Management"},{"id":54,"name":"Reporting and Analytics"},{"id":8,"name":"Collaboration Tools"},{"id":9,"name":"Featured Apps"}],"short_description":"Connect your support team to the other teams in the company using monday.com","long_description":"\u003cp\u003e\u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e is a team management platform designed to connect people to processes while creating an environment of transparency in business.\u003cbr\u003e\nUsing this integration, you can automatically transform Zendesk tickets into engineering tasks, keep track of progress from one place, notify team members on changes or delays and update your users directly from \u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e and Zendesk integration helps you sync your customer facing communication on one place. Send relevant accounts to the sales team and create tickets for the support team directly from within \u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e to make sure your users and prospects are getting the best service and experience.\u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":6,"average":3,"count":{"1":2,"2":0,"3":1,"4":1,"5":2}},"paid":false,"amount":"Free","rating_score":0.2999883213415286,"display_price":"Free to install","tile_display_price":"Free to install","screenshots":["https://220695.apps.zdusercontent.com/220695/assets/1574153475-75747dd7a5e6d3d6abe6a47eb2adc738/screenshot-0.png","https://220695.apps.zdusercontent.com/220695/assets/1574153475-75747dd7a5e6d3d6abe6a47eb2adc738/screenshot-1.png","https://220695.apps.zdusercontent.com/220695/assets/1574153475-75747dd7a5e6d3d6abe6a47eb2adc738/screenshot-2.png"],"plans":[],"marketing_only":true,"version":null,"searchable_rating":3,"feature_color":null,"searchable_plan_pricings":["Free to install"],"google_analytics_code":null,"installation_count":0,"has_third_party_pricing":true,"third_party_pricing_url":"https://monday.com/pricing","updated_at":"2022-06-21T03:13:09Z","_highlightResult":{"name":{"value":"monday.com","matchLevel":"none","matchedWords":[]},"author_name":{"value":"monday.com","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eFor the instructions please read \u003ca href=\"https://support.monday.com/hc/en-us/articles/360001938339-Zendesk-integration-?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003ethis article\u003c/a\u003e\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Product and Project Management","matchLevel":"none","matchedWords":[]}},{"name":{"value":"Reporting and Analytics","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Connect your support team to the other teams in the company using monday.com","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e is a team management platform designed to connect people to processes while creating an environment of transparency in business.\u003cbr\u003e\nUsing this integration, you can automatically transform Zendesk tickets into engineering tasks, keep track of progress from one place, notify team members on changes or delays and update your users directly from \u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e and Zendesk integration helps you sync your customer facing communication on one place. Send relevant accounts to the sales team and create tickets for the support team directly from within \u003ca href=\"https://monday.com/integrations/zendesk?utm_source=Partner\u0026utm_campaign=zendesk_marketplace\"\u003emonday.com\u003c/a\u003e to make sure your users and prospects are getting the best service and experience.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-220695"},{"id":261893,"name":"Formset","display_name":"Formset","name_initial":"Formset","author_name":"Coherence Design Ltd","author_url":"https://www.cloudset.net","author_email":"support@cloudset.net","organization_id":484,"url":"/apps/support/261893/formset/","icon_url":"https://261893.apps.zdusercontent.com/261893/assets/1732289673-41e15e7a008faf01881e2b85b5168222/logo.png","installable":true,"installation_instructions":"\u003cp\u003eThe following guidelines help you proceed with the 30 Day FREE trial and implementing this App:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e After initiating the Zendesk App Marketplace free trial, select the app icon to give access to our embedded \u003cstrong\u003eCloudset Framework\u003c/strong\u003e. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\u003c/li\u003e\n\u003cli\u003e A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\u003c/li\u003e\n\u003cli\u003e This authentication can be revoked at any time by the admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk.\u003c/li\u003e\n\u003cli\u003e Once completed, a billing details screen will be presented to capture invoicing address details. Invoice history and records can be accessed and downloaded after that.\u003c/li\u003e\n\u003cli\u003e If Zendesk security Restricted IP has been set-up, details can be obtained from the Cloudset Framework Zendesk(s) tab, together with a Forget Token method to support changing the admin user account.\u003c/li\u003e\n\u003cli\u003e Once the extended registration has been completed, you will be able to use the app configuration tool to get started.\u003c/li\u003e\n\u003cli\u003e You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. This will automatically ensure that your credit card won\u0026#39;t be charged.\u003c/li\u003e\n\u003cli\u003e After 30 days your first payment will be taken in advance. This will automatically renew every month until you uninstall the app.\u003c/li\u003e\n\u003cli\u003e The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changed.\u003c/li\u003e\n\u003cli\u003e For any issues or questions - please raise a ticket with support@cloudset.net\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\nThe Cloudset Framework, specifically the configuration tools, require API access to your Zendesk, via Zendesk\u0026#39;s secure OAuth mechanism. This is revocable at any time from the Zendesk admin account used to install the app, via the user security setting tab.\u003c/p\u003e\n\n\u003cp\u003eFormset only persistently stores outside of Zendesk, Field ID\u0026#39;s, Field Option Value ID\u0026#39;s, Group ID\u0026#39;s Form ID\u0026#39;s, and Brand ID\u0026#39;s, along with the admin account holder email and granted OAuth token. Transmission of this data is over https, and all data stored is encrypted at rest. The only other use of the REST API is to look-up ID values to display in the configuration tool.\u003c/p\u003e\n\n\u003cp\u003eSecurity management is governed by Cloudset \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance provisions.\u003c/p\u003e\n","created_at":"2020-07-08T14:02:46Z","date_published":"2020-07-08T14:02:46Z","categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":64,"name":"Agent Productivity"},{"id":9,"name":"Featured Apps"}],"short_description":"Conditionally display fields based on the values of other fields","long_description":"\u003cp\u003e\u003cimg src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png\" alt=\"Cloudset logo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eDesign dynamically adaptable forms right inside Zendesk using \u003cstrong\u003eFormset\u003c/strong\u003e, a unique visual non-code \u003cstrong\u003eFIELDS RULES ENGINE\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdapt forms dynamically to their context\u003c/strong\u003e to make them more relevant, less ambiguous, and quicker to complete:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003eGuide field selections using a rules engine\u003c/strong\u003e to streamline and speed up workflow processes.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eEliminate illogical field and field option value combinations\u003c/strong\u003e to ensure data accuracy and clarity.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eEnforce granular controlled mandatory fields\u003c/strong\u003e to improve ticket handling performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSimplify Zendesk configuration\u003c/strong\u003e to increase scope, agility, and business efficiency:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003eImprove aggregated data management\u003c/strong\u003e to solve reporting challenges and make more informed business decisions.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eImplement field rules in Tickets, Organizations, and User locations\u003c/strong\u003e to cover more needs.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eMinimize agent onboarding time\u003c/strong\u003e to reduce costs and avoid negative impacts.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cloudset.net/formset#formset-overview-video\"\u003e\u003cimg src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/Public%20Images%20and%20Videos/formset-overview-video-screen.png\" alt=\"Formset Video Player\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Cases\u003c/strong\u003e \nFormset can be used in a wide variety of use cases, covering:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Supporting extensive ranges and volumes of software and hardware product types and their hierarchies\u003c/li\u003e\n\u003cli\u003e Dynamically filtering ticket resolution types based on product or ticket categories\u003c/li\u003e\n\u003cli\u003e Accommodating global company territory variations\u003c/li\u003e\n\u003cli\u003e Managing data fields related to agent group membership\u003c/li\u003e\n\u003cli\u003e Decluttering interfaces by removing irrelevant data fields and field option values\u003c/li\u003e\n\u003cli\u003e Segmenting Zendesk fields for different business groups and processes\u003c/li\u003e\n\u003cli\u003e Managing redundant data values that must be retained structurally but withdrawn from operational use\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCommercials\u003c/strong\u003e\nFormset is licensed the same way as Zendesk, per agent/admin, per month.\u003c/p\u003e\n\n\u003cp\u003eFull licensing details on Cloudset Software Terms \u0026amp; Conditions \u003ca href=\"https://www.cloudset.net/software-terms-and-conditions\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eContact sales@cloudset.net for questions and demo requests.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\nStarting in 2009, we are one of Zendesk\u0026#39;s first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n\n\u003cp\u003eAs a \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance certified company, we are a safe pair of hands from a holistic business, technical, and security perspective.\u003c/p\u003e\n","featured":true,"promoted":false,"products":["support"],"rating":{"total_count":1,"average":5,"count":{"1":0,"2":0,"3":0,"4":0,"5":1}},"paid":true,"trial_pricing":"then undefined per agent, per month","trial_amount":"Free trial","rating_score":0.2065432914738929,"display_price":"Free 30-day trial, then $8.00 per agent, per month","tile_display_price":"Free 30-day trial","screenshots":["https://261893.apps.zdusercontent.com/261893/assets/1732289673-41e15e7a008faf01881e2b85b5168222/screenshot-0.png","https://261893.apps.zdusercontent.com/261893/assets/1732289673-41e15e7a008faf01881e2b85b5168222/screenshot-1.png","https://261893.apps.zdusercontent.com/261893/assets/1732289673-41e15e7a008faf01881e2b85b5168222/screenshot-2.png"],"plans":[{"id":1677,"entity_id":261893,"app_id":261893,"amount":800,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Guc2JJWb1fu4HTZvquuacX1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18EFKqJWb1fu4HTZ","cost_id":578,"cost_type":"CostStripe","active":true,"created_at":"2020-07-08T14:02:59.000Z","updated_at":"2020-07-08T14:02:59.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null}],"marketing_only":false,"version":"1.2.0","searchable_rating":5,"feature_color":"#f9db31","searchable_plan_pricings":["Per agent, per month"],"google_analytics_code":"G-Z32YNTG307","installation_count":57,"has_third_party_pricing":false,"third_party_pricing_url":null,"updated_at":"2024-11-22T18:24:15Z","_highlightResult":{"name":{"value":"Formset","matchLevel":"none","matchedWords":[]},"author_name":{"value":"Coherence Design Ltd","matchLevel":"none","matchedWords":[]},"installation_instructions":{"value":"\u003cp\u003eThe following guidelines help you proceed with the 30 Day FREE trial and implementing this App:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e After initiating the Zendesk App Marketplace free trial, select the app icon to give access to our embedded \u003cstrong\u003eCloudset Framework\u003c/strong\u003e. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\u003c/li\u003e\n\u003cli\u003e A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\u003c/li\u003e\n\u003cli\u003e This authentication can be revoked at any time by the admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk.\u003c/li\u003e\n\u003cli\u003e Once completed, a billing details screen will be presented to capture invoicing address details. Invoice history and records can be accessed and downloaded after that.\u003c/li\u003e\n\u003cli\u003e If Zendesk security Restricted IP has been set-up, details can be obtained from the Cloudset Framework Zendesk(s) tab, together with a Forget Token method to support changing the admin user account.\u003c/li\u003e\n\u003cli\u003e Once the extended registration has been completed, you will be able to use the app configuration tool to get started.\u003c/li\u003e\n\u003cli\u003e You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. This will automatically ensure that your credit card won't be charged.\u003c/li\u003e\n\u003cli\u003e After 30 days your first payment will be taken in advance. This will automatically renew every month until you uninstall the app.\u003c/li\u003e\n\u003cli\u003e The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changed.\u003c/li\u003e\n\u003cli\u003e For any issues or questions - please raise a ticket with support@cloudset.net\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\nThe Cloudset Framework, specifically the configuration tools, require API access to your Zendesk, via Zendesk's secure OAuth mechanism. This is revocable at any time from the Zendesk admin account used to install the app, via the user security setting tab.\u003c/p\u003e\n\n\u003cp\u003eFormset only persistently stores outside of Zendesk, Field ID's, Field Option Value ID's, Group ID's Form ID's, and Brand ID's, along with the admin account holder email and granted OAuth token. Transmission of this data is over https, and all data stored is encrypted at rest. The only other use of the REST API is to look-up ID values to display in the configuration tool.\u003c/p\u003e\n\n\u003cp\u003eSecurity management is governed by Cloudset \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance provisions.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]},"categories":[{"name":{"value":"Agent Productivity","matchLevel":"none","matchedWords":[]}}],"short_description":{"value":"Conditionally display fields based on the values of other fields","matchLevel":"none","matchedWords":[]},"long_description":{"value":"\u003cp\u003e\u003cimg src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png\" alt=\"Cloudset logo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eDesign dynamically adaptable forms right inside Zendesk using \u003cstrong\u003eFormset\u003c/strong\u003e, a unique visual non-code \u003cstrong\u003eFIELDS RULES ENGINE\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdapt forms dynamically to their context\u003c/strong\u003e to make them more relevant, less ambiguous, and quicker to complete:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003eGuide field selections using a rules engine\u003c/strong\u003e to streamline and speed up workflow processes.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eEliminate illogical field and field option value combinations\u003c/strong\u003e to ensure data accuracy and clarity.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eEnforce granular controlled mandatory fields\u003c/strong\u003e to improve ticket handling performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSimplify Zendesk configuration\u003c/strong\u003e to increase scope, agility, and business efficiency:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003eImprove aggregated data management\u003c/strong\u003e to solve reporting challenges and make more informed business decisions.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eImplement field rules in Tickets, Organizations, and User locations\u003c/strong\u003e to cover more needs.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eMinimize agent onboarding time\u003c/strong\u003e to reduce costs and avoid negative impacts.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cloudset.net/formset#formset-overview-video\"\u003e\u003cimg src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/Public%20Images%20and%20Videos/formset-overview-video-screen.png\" alt=\"Formset Video Player\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Cases\u003c/strong\u003e \nFormset can be used in a wide variety of use cases, covering:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Supporting extensive ranges and volumes of software and hardware product types and their hierarchies\u003c/li\u003e\n\u003cli\u003e Dynamically filtering ticket resolution types based on product or ticket categories\u003c/li\u003e\n\u003cli\u003e Accommodating global company territory variations\u003c/li\u003e\n\u003cli\u003e Managing data fields related to agent group membership\u003c/li\u003e\n\u003cli\u003e Decluttering interfaces by removing irrelevant data fields and field option values\u003c/li\u003e\n\u003cli\u003e Segmenting Zendesk fields for different business groups and processes\u003c/li\u003e\n\u003cli\u003e Managing redundant data values that must be retained structurally but withdrawn from operational use\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCommercials\u003c/strong\u003e\nFormset is licensed the same way as Zendesk, per agent/admin, per month.\u003c/p\u003e\n\n\u003cp\u003eFull licensing details on Cloudset Software Terms \u0026amp; Conditions \u003ca href=\"https://www.cloudset.net/software-terms-and-conditions\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eContact sales@cloudset.net for questions and demo requests.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\nStarting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n\n\u003cp\u003eAs a \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance certified company, we are a safe pair of hands from a holistic business, technical, and security perspective.\u003c/p\u003e\n","matchLevel":"none","matchedWords":[]}},"previously_featured":true,"currently_featured":true,"objectID":"support-261893"},{"id":884237,"name":"Vanta","display_name":"Vanta","name_initial":"Vanta","author_name":"Vanta Inc","author_url":"https://www.vanta.com","author_email":"support@vanta.com","organization_id":5580,"url":"/apps/support/884237/vanta/","icon_url":"https://884237.apps.zdusercontent.com/884237/assets/1671832979-09dff0f1dec947a89b06865b7f2eef33/logo.png","installable":false,"installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLogin into \u003ca href=\"https://app.vanta.com/login\"\u003eVanta\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the available integrations tab and search for the Zendesk integration card.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u0026#39;connect\u0026#39; button and write down your Zendesk subdomain, you can copy and paste the URL from your explorer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the connect Zendesk button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter clicking you\u0026#39;re redirected to the Zendesk authorization page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the authorize button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter clicking you\u0026#39;re redirected to the Vanta dashboard and should see the Zendesk integration enabled on the connected integrations tab.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","created_at":"2022-12-06T23:08:41Z","date_published":"2022-12-27T17:51:47Z","categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[{"id":9,"name":"Featured Apps"}],"class":[{"id":62,"name":"Security, Risk and Compliance"},{"id":9,"name":"Featured Apps"}],"short_description":"Vanta integration service helps make compliance easy by automating evidence collection.","long_description":"\u003cp\u003e\u003ca href=\"https://www.vanta.com\"\u003eVanta\u003c/a\u003e provides automated security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001. 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If you’d like to see anything specific (like particular customization or industry), \u003ca href=\"https://www.lotusthemes.com/pages/contact-us?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-description\"\u003econtact us\u003c/a\u003e, and we’ll give you more examples.\u003c/p\u003e\n\n\u003cp\u003eContact us and join the team of our \u003cstrong\u003ehappy Zendesk customers\u003c/strong\u003e! \u003c/p\u003e\n","rating":5,"reviews_count":52,"partner_types":["Solution Provider","Theme developer"],"app_developer_only":false,"partner_levels":[],"services":["Design/Guide Theming"],"regions":["Global","North America","Western Europe","Eastern Europe","India/Southern Asia","Eastern Asia","Middle East \u0026 Central Asia","Latin \u0026 South America","Africa","Australia/Oceania","Japan"],"website_url":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","email":"hello@lotusthemes.com","app_ids":[995618,112689],"projects_count":5000,"certifications_count":2,"created_at":"2017-01-21T14:47:03Z","date_published":"2017-01-21T14:47:03Z","search_boost":0,"searchable_rating":5,"services_offered":["Design/Guide Theming"],"updated_at":"2024-09-18T09:50:35Z","_highlightResult":{"name":{"value":"Lotus Themes, Zendesk partner","matchLevel":"none","matchedWords":[]},"url":{"value":"/marketplace/partners/917/lotus-themes-zendesk-partner/","matchLevel":"none","matchedWords":[]},"featured_regions":[{"value":"Eastern Asia","matchLevel":"none","matchedWords":[]}]},"featured_regions":["Eastern Asia"],"objectID":"organization-917"},{"id":6274,"name":"Siebre","url":"/marketplace/partners/6274/siebre/","city":"Shanghai","country":"China","logo_url":"https://d1eipm3vz40hy0.cloudfront.net/images/p-apps-marketplace/partners/6274/%2525E6%252588%2525AA%2525E5%2525B1%25258F2023-03-27_13.50.31.png","short_description":"Siebre is Zendesk's Premier Partner in GCR, serving as a key sales partner, implementation collaborator, and solution provider.","long_description":"\u003cp\u003eSiebre focus on providing digital solution implementation and strategic consulting for enterprises. Our clientele primarily spans industries such as consumer electronics, new energy storage, and new retail. Our team not only consists of Zendesk-certified consulting advisors and engineers specializing in product implementation, but also possesses extensive experience in artificial intelligence and enterprise system integration. Currently, we have rolled out enterprise solutions that incorporate large language models.\u003c/p\u003e\n","rating":5,"reviews_count":1,"partner_types":["Solution Provider","Referral Partner"],"app_developer_only":false,"partner_levels":["Featured"],"services":["Implementation","Training","Reseller"],"regions":["Eastern Asia"],"website_url":"https://zendesk.siebre.net/","email":"panzhuojia@siebre.net","app_ids":[],"projects_count":3,"certifications_count":10,"created_at":"2024-02-05T07:41:26Z","date_published":"2024-11-01T20:49:09Z","search_boost":0,"searchable_rating":5,"services_offered":["Implementation","Training","Reseller"],"updated_at":"2024-11-01T20:49:09Z","_highlightResult":{"name":{"value":"Siebre","matchLevel":"none","matchedWords":[]},"url":{"value":"/marketplace/partners/6274/siebre/","matchLevel":"none","matchedWords":[]},"featured_regions":[{"value":"Eastern Asia","matchLevel":"none","matchedWords":[]}]},"featured_regions":["Eastern Asia"],"objectID":"organization-6274"}],"themes":[{"id":53,"name":"Risen","author_name":"IT BYTES","author_url":"https://www.helpdeskshop.com/","organization_id":3342,"url":"/marketplace/themes/53/risen/","partner_url":null,"created_at":"2021-01-12T08:57:30Z","date_published":"2024-10-14T16:26:10Z","short_description":"Risen is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. \nThe theme comes with a large parallax image at the back of a floating search box at the centre of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center. ","long_description":"\u003cp\u003eAbout the theme -\nRisen is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. \nThe theme comes with a large parallax image at the back of a floating search box at the centre of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center. \nIt follows latest trends in web design and features a brand new layout with a long list of features.\u003c/p\u003e\n\n\u003cp\u003eTheme features -\nFully responsive – Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device — either on a large desktop or on a small smartphone. We ensure that the themes are cross-browser and cross-device compatible.\u003c/p\u003e\n\n\u003cp\u003eCustom Block Icons - Custom blocks are static links to any pages on your help center or your main website. It’s possible to change the link, icon, title, and description in each of them. You can hide a specific block or all of them in the theme settings and add more through customization.\u003c/p\u003e\n\n\u003cp\u003eThis theme is somewhat configurable from the admin settings UI. You can look at the screenshots of the admin settings UI. If any bugs occur you get your problem fixed free of charge within 3 months after the purchase. You can contact us at any time after the theme purchase through ‘Email’ and get assistance.\u003c/p\u003e\n\n\u003cp\u003eCustom Settings - \nThis theme includes the following settings in the theme UI customization admin area:\nColors (brand color, brand text color, background color, text color, link color).\nFonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google fonts or on your own) for this you have to buy our Developer Edition theme because you need to have code access to use fonts.\nBrand You can add your company logo and can also add favicon for your theme.\nImages Add main Hero background image for desktop and also for the mobile and Tablet.\nSearch Settings Enable or Disable Instant Search, Scoped search in knowledge base and scoped search in community.\u003c/p\u003e\n\n\u003cp\u003eHome Page Elements: You can enable or disable recent activities to be shown in your home page.\u003c/p\u003e\n\n\u003cp\u003e(i) Main Heading Write your own main heading to be displayed over the Main Hero background image.\u003cbr\u003e\n(ii) Search Panel Heading Write heading to be displayed above your search panel in the Main Hero home page.\u003cbr\u003e\n(iii) Blocks Heading Write the heading for your custom blocks.\u003cbr\u003e\n(iv) Show/ Hide Custom Blocks – a set of icons on the homepage that can be used to link with anything (article, category, section, a page on your website, any page on the internet).\n(v) Manage custom block settings (change icon, change title, change link URL, use Dynamic content for multiple language support, etc.)\u003cbr\u003e\n(vi) Show/ Hide category block images on the homepage. You will need to buy the Developer edition license to associate icon with block or for standard license you have to contact the Helpdeskshop.\n(vii) Show/ Unset Social Media Links on the Footer. You can set the URL of the social media link form the admin UI according to your need.\u003c/p\u003e\n\n\u003cp\u003eArticle Page Elements: You can enable or disable article page elements :- Show sidebar of article in section page, Show author image and name, show comments on articles, user can follow a specific article, show recently viewed articles, show related articles and social media sharing on articles.\u003c/p\u003e\n\n\u003cp\u003eSection Page Elements: You can enable or disable to show that users can follow a specific section.\u003c/p\u003e\n\n\u003cp\u003eSearch Field placeholder text.\u003c/p\u003e\n\n\u003cp\u003eFooter Social Media: You can enable or disable the Social media link for footer bar :- This can enable you to redirect clients to your social media website.\nMultiple Language Support – all relevant settings are localized via Dynamic Content.\nCopyrights You can feature your own copyright claim on the footer of the theme.\u003c/p\u003e\n\n\u003cp\u003eTheme Editions -\nStandard Edition: USD 249 (one-time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.\u003c/p\u003e\n\n\u003cp\u003eDeveloper Edition: USD 389 (one-time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via the \u0026#39;Edit Code\u0026#39; button in the theme customization area. You will be able to change all important settings via admin UI.\u003c/p\u003e\n","rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"view_demo_link":"https://risentheme.zendesk.com/hc/en-us","screenshots":["https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23168/Desktop_Article_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23169/Desktop_Category_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23170/Desktop_Community_post_list_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23171/Desktop_Community_post_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23172/Desktop_Community_topic_list_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23173/Desktop_Community_topic_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23174/Desktop_Home_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23175/Desktop_Section_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23176/Desktop_Submit_a_request.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23177/Mobile_Article_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23178/Mobile_Category_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23179/Mobile_Community_post_list_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23180/Mobile_Community_post_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23181/Mobile_Community_topic_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23182/Mobile_Home_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23183/Mobile_Section_page.png","https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23184/Mobile_Submit_a_request.png"],"organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/"},"hero_image":"https://du3qakkv2rjkz.cloudfront.net/entity_assets/themes/23167/thumbnail.png","plans":[{"id":2465,"entity_id":53,"entity_type":"theme","name":"Standard","description":"Standard license","amount":24900,"plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":220,"cost_type":"CostOneOff","trial_days":0,"active":true,"service_identifier":"STANDARD","created_at":"2021-09-01T15:57:19.000Z","updated_at":"2021-09-01T15:57:19.000Z","deleted_at":null},{"id":2466,"entity_id":53,"entity_type":"theme","name":"Developer","description":"Developer license","amount":38900,"plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":221,"cost_type":"CostOneOff","trial_days":0,"active":true,"service_identifier":"DEVELOPER","created_at":"2021-09-01T15:57:19.000Z","updated_at":"2021-09-01T15:57:19.000Z","deleted_at":null}],"terms_and_conditions":"https://helpdeskshop.com/term-of-service/","display_price":"From $249.00","searchable_prices":[249,389],"searchable_plan_types":["Standard","Developer"],"searchable_rating":-1,"searchable_payment_type":["One-time payment","One-time payment"],"updated_at":"2024-10-14T16:26:10Z","_highlightResult":{"name":{"value":"Risen","matchLevel":"none","matchedWords":[]}},"objectID":"theme-53"},{"id":181,"name":"Newspaper","author_name":"Premium Plus","author_url":"https://premiumplus.io/services?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk","organization_id":1728,"url":"/marketplace/themes/181/newspaper/","partner_url":null,"created_at":"2022-05-17T12:44:22Z","date_published":"2022-07-07T16:13:32Z","short_description":"Stunning design, streamlined navigation. The Newspaper theme focuses on subscription services for media publications, inspired by the big boys in the press world like the New York Times.","long_description":"\u003cp\u003e\u003cimg src=\"https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/zendesk-marketplace-theme-discount-top.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eBuy a Zendesk theme from Premium Plus and get an email with a coupon code for \u003cstrong\u003e20% off the annual subscription for one of our apps\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/324364/email-template-builder/\"\u003eEmail Template Builder\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/930777/chatgpt-suggested-reply-by-premium-plus/\"\u003eChatGPT Suggested Reply\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/927955/chatgpt-ticket-summary-by-premium-plus/\"\u003eChatGPT Ticket Summary\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/406490/pre-fill-ticket-forms/\"\u003ePre-Fill Ticket Forms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/946380/problem-viewer-pro/\"\u003eProblem Viewer Pro\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnter the code during the checkout to get a 20% discount. \u003c/p\u003e\n\n\u003ch2\u003eAbout the theme\u003c/h2\u003e\n\n\u003cp\u003e\u003cem\u003eNewspaper is part of our *\u003c/em\u003eMedia collection*\u003cem\u003e, a set of specific themes focused on the entertainment, news, and app industry.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eThe perfect theme for newspapers, magazines, and other publications. A well-thought-out design lets your help center resemble a newspaper: a homepage with important news and updates per section and articles with images that read like stories. \u003c/p\u003e\n\n\u003cp\u003eUnlike any other Zendesk theme, the Newspaper theme offers endless features for in-house customization. Zero coding, zero charge, maximum impact.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSync our design with your brand ID using the widest editor for no-code customization\u003c/li\u003e\n\u003cli\u003eMake your content more accessible with extensive out-of-the-box functionalities like promoted articles and recent searches.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eEndless, zero-code customization\u003c/h2\u003e\n\n\u003cp\u003eYour help center, your brand. Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our theme offers easy customization without coding.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/11_newspaper-customize.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThis is what you get out of the box:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHeader\u003c/strong\u003e: customizable header with links to sections or external websites (4 styles for each layout, sticky / non-sticky option)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHelpers\u003c/strong\u003e: colorful links with icons to specific pages, articles or websites \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFooter\u003c/strong\u003e: 3 styles\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHomepage\u003c/strong\u003e: hide or show categories, show images on articles, promoted articles, recent searches, …\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArticle pages\u003c/strong\u003e: show/hide author, date, labels, sharing options. \u003c/li\u003e\n\u003cli\u003eEnable/disable sidebar \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWidest range of out-of-the-box options\u003c/h2\u003e\n\n\u003cp\u003eSave time and money with our extended out-of-the-box functionalities. Make your help center content more accessible with popular searches, promoted articles, recent activities, ‘articles in this section’, and so on.\u003c/p\u003e\n\n\u003ch2\u003eGreat UX for every screen\u003c/h2\u003e\n\n\u003cp\u003eOur theme is optimized for every screen, no matter the device your readers are using to find their answer - phone, tablet, or desktop. Our intuitive design makes it easy for customers to find the answers to their questions in no time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/12_newspaper-responsive.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eClean, distinct design\u003c/h2\u003e\n\n\u003cp\u003eYour brand is unique, and so is your help center. Impress your customers with a clean, contemporary look based on modern design principles.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://cta-redirect.hubspot.com/cta/redirect/19858434/24c7040b-5b36-4f01-91ce-61eebb2b70ca\"\u003e\u003cimg src=\"https://no-cache.hubspot.com/cta/default/19858434/24c7040b-5b36-4f01-91ce-61eebb2b70ca.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e-\u003c/p\u003e\n\n\u003ch3\u003eUpdates \u0026amp; support\u003c/h3\u003e\n\n\u003cp\u003eOur themes are updated regularly to support new Zendesk features and capabilities.\nHave any questions about this theme? \u003ca href=\"https://premiumplus.io/contact?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace_newspaper\u0026utm_partner=zendesk\"\u003eFeel free to contact us.\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e… Or contact us for a custom theme\u003c/h3\u003e\n\n\u003cp\u003eOur custom themes offer a fully tailored help center to match your Brand ID. We’ll create a help center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://premiumplus.io/themes/zendesk-custom-themes?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace_newspaper\u0026utm_partner=zendesk\"\u003eFind out more →\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e-\u003c/p\u003e\n\n\u003ch3\u003eAbout Premium Plus\u003c/h3\u003e\n\n\u003cp\u003ePremium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. 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Enjoy customizable blocks and actionable prompts that make branding effortless, allowing you to set up a stunning help center without any coding skills, all while enhancing the customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.prod.website-files.com/65606643d4697d180d5f980f/67090b5650f7424d6e449dd9_Tixo-1.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eMain Theme Features\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.prod.website-files.com/65606643d4697d180d5f980f/67090b56544c7a6870345b4e_Tixo-2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eTixo 128 Theme offers 2 editions\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eStandard Edition:\u003c/strong\u003e Priced at USD 299, this one-time purchase grants free future updates. 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Even Zendesk hires us to improve their help centers. \u003ca href=\"https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace\u0026utm_medium=about-theme\u0026utm_campaign=lotus-one\"\u003eView case studies →\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif\" alt=\"Lotus Themes clients\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/palmer/intro.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/palmer/customizable-theme.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://lotusthemes.zendesk.com/hc/en-us/articles/11652656945298-Overview?utm_source=zendesk-theme-marketplace\u0026utm_medium=built-in-features\u0026utm_campaign=lotus-one\"\u003e\u003cimg src=\"https://d2sz1e1f43ugtm.cloudfront.net/marketplace/palmer/formatting-content.jpg\" alt=\"Article formatting components\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d2sz1e1f43ugtm.cloudfront.net/marketplace/palmer/features.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/917/lotus-themes-zendesk-partner/\"\u003e\u003cimg src=\"https://d2sz1e1f43ugtm.cloudfront.net/marketplace/palmer/reviews.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eExtended out-of-the-box functionality helps you save time and money\u003c/h4\u003e\n\n\u003cp\u003eWatch the video to find out details:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=D0yEuDurmoE\u0026feature=youtu.be\"\u003e\u003cimg src=\"https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/youtube_cover.jpg\" alt=\"Video of the extended out-of-the-box 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