Converge ICT delivers fast and frictionless service with data and AI-driven operations.

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"> <span class=" header-text "> Converge ICT delivers fast and frictionless service with data and AI-driven operations. </span> </h1> </div> <div class="headingComponent parbase section"> <h2 id="internet-service-and-technology-solutions-provider-solves-problems-faster-using-ai-powered-responses" class=" h3 text-stratus text-left salesforce-sans-bold margin-10-bottom-lg margin-20-bottom-xs " style="; "> <span class=" header-text "> Internet service and technology solutions provider solves problems faster using AI-powered responses. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-100-bottom-lg text-size-default line-height-default "> <div style="text-align: left;">IN <a href="/ap/resources/customer-stories/">CUSTOMER STORIES</a></div> </div> </div> <div class="labelSmallComponent headingComponent parbase section"> <div id="time-to-read-8-minutes" class=" h5 text-altostratus text-left salesforce-sans-bold hidden-xs hidden-sm hidden-md hidden-lg margin-10-top-lg margin-100-bottom-lg margin-40-bottom-xs " style="; "> <span class=" header-text "> Time to read: 8 minutes </span> </div> </div> </div> <div class="col text-center col-xs-12 col-sm-4-ten col-md-4-ten col-lg-4-ten"><div class="spacerComponent parbase section"><div class="spacer hidden-xs hidden-md hidden-lg" style="height:20px;"></div> </div> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin-30-top-lg margin-80-top-md margin-100-top-sm margin-0-top-xs margin-30-bottom-lg " alt="Converge ICT jumbotron" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/jumbotron-converge-ict-2.png"/> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h3 id="about-the-company" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> About the Company: </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg text-size-default line-height-32 "> Converge ICT Solutions, Inc. is a fast-growing high-speed internet and technology solutions provider to residential and business customers in the Philippines. It operates one of the country's largest and fastest networks, aiming to upgrade people's connections to information and the world. Aside from connectivity, Converge offers digital infrastructure as well as managed solutions across consumer, SME, enterprise and government verticals. </div> </div> <div class="headingComponent parbase section"> <h4 id="summary" class=" avantgarde-medium text-stratus text-left avant-garde-demi margin-40-top-lg " style="; "> <span class=" header-text "> Summary </span> </h4> </div> <div class="headingComponent parbase section"> <h3 id="with-the-salesforce-platform-converge-ict-has-unlocked-its-ai-future-and-is-on-track-to-increase-efficiency-by-30" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> With The Salesforce Platform, Converge ICT has unlocked its AI future and is on track to increase efficiency by 30%. </span> </h3> </div> <div class="headingComponent parbase section"> <h4 id="the-challenge" class=" avantgarde-medium text-stratus text-left avant-garde-demi margin-40-top-lg " style="; "> <span class=" header-text "> The Challenge </span> </h4> </div> <div class="headingComponent parbase section"> <h3 id="fragmented-data-and-reliance-on-legacy-channels-impacted-the-efficiency-and-speed-of-service" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Fragmented data and reliance on legacy channels impacted the efficiency and speed of service. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Converge ICT is committed to leave no one behind in providing world-class connectivity, especially to the unserved and underserved. Service reliability, efficiency, and affordability are all critical to this goal, but to stay true to these principles, the company had to evolve.</p> <p>As the company grew, the dependence on manual support channels made it challenging to provide fast and efficient service to its expanding customer base - now nearly three million strong. What’s more, the data it needed to support customers was siloed across three billing systems and three CRMs, leading to longer wait times that negatively affected the customer experience and employee productivity.</p> </div> </div> <div class="headingComponent parbase section"> <h4 id="how-salesforce-helps" class=" avantgarde-medium text-stratus text-left avant-garde-demi margin-30-top-lg " style="; "> <span class=" header-text "> How Salesforce Helps </span> </h4> </div> <div class="headingComponent parbase section"> <h3 id="the-salesforce-platform-boosts-productivity-with-trusted-data-and-ai" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> The Salesforce Platform boosts productivity with trusted data and AI. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>With The Salesforce Platform, Converge ICT is on its way to becoming an AI enterprise. It has created a comprehensive view of customers, which it can use to deliver more efficient and intelligent experiences across sales, service, and marketing.</p> <p>Contact centre agents no longer need to waste five minutes searching across systems for a customer’s details. Instead, <a href="https://www.salesforce.com/ap/service/">Service Cloud</a> provides them with a single workspace to view information such as a customer’s current products.</p> <p>Service Cloud has helped Converge ICT shift customers away from legacy channels while providing faster responses to those who still prefer email and phone.</p> <p>Sixty-eight percent of incoming emails are automatically converted to a case, up from just 30% in the past. Cases can be solved faster, too, with Einstein Service Replies, a feature of <a href="https://www.salesforce.com/ap/service/ai/">Einstein Copilot</a>, which prompts contact centre agents with suggested responses. Agents can share these replies in one click or edit before sending.</p> <p>“As our adoption grows, Einstein Copilot will learn from our responses and data, and the suggestions it provides will become increasingly relevant. I think that’s where we will see a real tipping point in productivity,” said Eugene Yeo, Chief Executive Advisor of Converge ICT Solutions.</p> <p>Converge ICT is already seeing measurable efficiency gains using <a href="https://www.salesforce.com/ap/service/customer-service-chatbot/">Einstein Bots</a> to respond to questions with AI-generated answers.</p> <p>In its first month of adoption, Einstein Bots deflected 36% of incoming chats—helping the company resolve problems faster.</p> <p>“People love that they don’t have to call up and wait on hold and they can get answers quickly. With Einstein, our agents can also support two to three customers at a time rather than one which is much more efficient,” said Yeo.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-right-lg margin-0-right-xs margin-30-bottom-lg column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="we-are-using-salesforce-to-build-one-of-the-first-generative-ai-contact-centres-in-the-philippines-and-we-anticipate-it-will-increase-our-efficiency-by-30-ultimately-allowing-us-to-increase-subscriber-numbers-while-maintaining-our-costs-and-speed" class=" avantgarde-m text-stratus text-left avant-garde-demi col-xs-10 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-left-xs " style="; "> <span class=" header-text "> “We are using Salesforce to build one of the first generative AI contact centres in the Philippines, and we anticipate it will increase our efficiency by 30%, ultimately allowing us to increase subscriber numbers while maintaining our costs and speed.” </span> </div> </div> <div class="headingComponent parbase section"> <div id="eugene-yeo" class=" avantgarde-medium text-stratus text-left avant-garde-demi col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-20-top-xs margin-30-right-xs margin-0-bottom-xs margin-30-left-xs " style="; "> <span class=" header-text "> Eugene Yeo </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-right-xs margin-30-bottom-lg margin-30-left-xs text-size-default line-height-default col-lg-12 "> Chief Executive Advisor<br /> Converge ICT Solutions </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h3 id="mulesoft-provides-building-blocks-for-connected-and-automated-customer-experiences" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> MuleSoft provides building blocks for connected and automated customer experiences. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p><a href="https://www.salesforce.com/ap/mulesoft/">MuleSoft</a> has connected nine core systems to bring together the data Converge ICT needed to transform the customer experience. These include its resource planning (ERP) system and operational support system (OSS).</p> <p>Contact centre agents now have easy access to information like billing, payments, and customers’ equipment details, helping them to provide more efficient and personalised support. Through the power of integration, customers can submit support tickets directly from web, mobile, and voice and make account-related requests to <a href="https://www.salesforce.com/ap/service/customer-service-chatbot/">Einstein Bots</a>.</p> <p>Integration also streamlines activities like the activation of customer equipment by technicians in the field.</p> <p>Converge ICT completed the integration five months faster than it would have using previous approaches and now has a standard API it can use to integrate Salesforce with other systems and bring in new data such as payment details.</p> <p>The increased efficiency from the automation provided by the MuleSoft integration has helped the company improve its speed to answer by 24% while handling 38% more service enquiries.</p> </div> </div> <div class="headingComponent parbase section"> <h3 id="field-service-improves-mobile-worker-productivity-by-25" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Field Service improves mobile worker productivity by 25%. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Converge ICT has also increased the efficiency of its field service operations. When a customer contacts the company with an issue requiring a repair, agents use <a href="https://www.salesforce.com/ap/service/field-service-management/">Field Service</a> to automate scheduling and dispatch of a technician.</p> <p>The increased automation, along with integration between Salesforce and the company’s workforce management systems, has improved mobile worker productivity by 25%.</p> <p>Field Service also enables Converge ICT to provide customers with visibility of when the technician is arriving, helping to enhance their experience.</p> </div> </div> <div class="headingComponent parbase section"> <h3 id="tableau-pulse-empowers-employees-with-ai-powered-insights" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Tableau Pulse empowers employees with AI-powered insights. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>As part of its digital transformation, Converge ICT has adopted <a href="https://www.salesforce.com/ap/analytics/tableau/pulse/">Tableau Pulse</a> to provide business teams with intelligent, personalised, and contextual insights in the flow of work. With insight summaries and the ability to dig deeper into metrics, individuals will have the information they need to make better, faster decisions.</p> <p>Tableau Pulse will also remove the need for the company’s internal data team to build individual reports, providing them with more time to focus on strategic initiatives such as building a stronger data foundation.</p> </div> </div> <div class="headingComponent parbase section"> <h3 id="salesforce-professional-services-helps-converge-ict-realise-continuous-value" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Salesforce Professional Services helps Converge ICT realise continuous value. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Converge ICT partnered with <a href="https://www.salesforce.com/ap/services/professional-services/overview/">Salesforce Professional Services</a> to maximise the value of its deployment. This included optimising integrations for a single view of the customer and helping the company embed generative and predictive AI into its contact centre.</p> <p>Professional Services also helped transfer new knowledge to Converge ICT’s teams, which are continuing to deliver new digital capabilities. For example, they recently moved the company onto <a href="https://www.salesforce.com/ap/slack/">Slack</a>, where over 3,000 employees can collaborate to solve customers’ needs while keeping their information secure.</p> <p>Converge ICT is using the AI-ready platform to streamline and automate workflows like the management of internal IT support.</p> <p>Marketing automation is next on the company’s agenda with <a href="https://www.salesforce.com/ap/marketing/">Marketing Cloud</a> presenting an opportunity for more personalised engagement.</p> </div> </div> <div class="headingComponent parbase section"> <h4 id="the-salesforce-difference" class=" avantgarde-medium text-stratus text-left avant-garde-demi margin-30-top-lg " style="; "> <span class=" header-text "> The Salesforce Difference </span> </h4> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> The Salesforce Platform underpins Converge ICT’s transformation, helping the company create a 360 degree view of customers and boost productivity using trusted AI, data, analytics, and collaboration. With Einstein Copilot, Converge ICT can also solve problems fast—keeping customers happy and costs in control. </div> </div> <div class="headingComponent parbase section"> <h4 id="the-results" class=" avantgarde-medium text-stratus text-left avant-garde-demi margin-30-top-lg " style="; "> <span class=" header-text "> The Results </span> </h4> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="126% increase in automatic case creation from incoming emails (from 30+% to now 68%)" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-126.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="increase-in-automatic-case-creation-from-incoming-emails-from-30-to-now-68" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> increase in automatic case creation from incoming emails (from 30+% to now 68%) </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="30% anticipated efficiency gains by the end of 2025" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-30.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="anticipated-efficiency-gains-by-the-end-of-2025" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> anticipated efficiency gains by the end of 2025 </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="36% of cases deflected by Einstein Bots in the first month of deployment" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-36.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="of-cases-deflected-by-einstein-bots-in-the-first-month-of-deployment" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> of cases deflected by Einstein Bots in the first month of deployment </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="25% increase in mobile worker productivity" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-25.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="increase-in-mobile-worker-productivity" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> increase in mobile worker productivity </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="38% increase in cases handled" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-38.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="increase-in-cases-handled" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> increase in cases handled </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="9 core systems connected using MuleSoft " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-9core.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="core-systems-connected-using-mulesoft" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> core systems connected using MuleSoft </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="24% improvement in average speed to answer" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-24.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="improvement-in-average-speed-to-answer" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> improvement in average speed to answer </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-6 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin--10-top-lg margin-0-top-md margin-20-top-xs center-img-horizontally " alt="9 reusable APIs containing 17 endpoints" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-converge-ict-9reusable.png"/> </div> </div> </div> <div class="col text-left col-xs-6 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <div id="reusable-apis-containing-17-endpoints" class=" avantgarde-m text-cirrus text-left avant-garde-demi col-lg-12 margin-100-top-lg margin-60-top-md margin-40-top-sm margin-60-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> reusable APIs containing 17 endpoints </span> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="share-story" class=" h3 text-stratus text-left salesforce-sans-bold margin--30-top-lg margin-0-top-xs margin-10-bottom-lg " style="; "> <span class=" header-text "> Share Story </span> </h2> </div> <div class="socialMediaSharingComponent section"> <div> <div class="share-icon-row margin-10-bottom-lg"> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap/resources/customer-stories/converge-ict/" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=202510" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap/resources/customer-stories/converge-ict/&text=Converge%20ICT&via=@salesforce" title="Twitter" alt="Twitter" data-pagetitle="Converge ICT"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=202510" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap/resources/customer-stories/converge-ict/" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=202510" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="headingComponent parbase section"> <h2 id="products-used" class=" h3 text-stratus text-left salesforce-sans-bold " style="; "> <span class=" header-text "> Products Used </span> </h2> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/sales-day.svg?version=1739589210809') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/sales/cloud/" target="_blank"> <span> Sales Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/service-day.svg?version=1739589210816') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/service/" target="_blank"> <span> Service Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/field-service-day.svg?version=1739589210823') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/service/field-service-management/" target="_blank"> <span> Field Service <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/marketing-day.svg?version=1739589210830') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/marketing/" target="_blank"> <span> Marketing Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/integration-day.svg?version=1739589210837') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/" target="_blank"> <span> MuleSoft <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/success-day.svg?version=1739589210844') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/services/professional-services/overview/" target="_blank"> <span> Salesforce Professional Services <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/products-slack-day.svg?version=1739589210851') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/slack/" target="_blank"> <span> Slack <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/tableau-day.svg?version=1739589210858') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/analytics/" target="_blank"> <span> Tableau <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <div id="related-content" class=" h3 text-stratus text-left salesforce-sans-bold margin-30-top-lg " style="; "> <span class=" header-text "> Related Content </span> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_1670467089 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"> <a href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/blog.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="blog" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Blog </span> </p> </div> <div class="headingComponent parbase section"> <p id="visit-our-asia-blog" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Visit our Asia Blog </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"></a> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_367356088 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"> <a href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/customer-stories.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="customer-stories" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Customer Stories </span> </p> </div> <div class="headingComponent parbase section"> <p id="be-inspired-by-more-stories-of-customer-success" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Be inspired by more stories of customer success </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"></a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="columncontainer_56e0 columnContainer parbase"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="explore-the-products-that-help-our-customers-grow" class=" avantgarde-lgr text-stratus text-center avant-garde-demi col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-40-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> Explore the products that help our customers grow. </span> </h2> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-6-ten col-lg-6-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-lg margin-0-bottom-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales"> <a href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/sales-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="sales" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/sales/?d=pc1-txt-sales"> <span class=" header-text "> Sales </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/sales/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Sales" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/demo-sales/?d=pc1-btn-salesdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/sales/?d=pc1-txt-salesmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/service/?d=pc2-img-service"> <a href="https://www.salesforce.com/ap/service/?d=pc2-img-service" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/service-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="service" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/service/?d=pc2-txt-service"> <span class=" header-text "> Service </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/service/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Service" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-service-demos/?d=pc2-btn-servdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/service/?d=pc2-txt-servmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing"> <a href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/marketing-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="marketing" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/marketing/?d=pc3-txt-marketing"> <span class=" header-text "> Marketing </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/marketing/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Marketing" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-marketing-demo/?d=pc3-btn-mktgdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/marketing/?d=pc3-txt-mktgmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-4-ten col-lg-4-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-md hidden-lg columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class=" img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-snow prod2 " data-equalize="prod2"> <div class="thumbnail-content "> <a class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="headingComponent parbase section"> <h2 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold margin-80-top-lg product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="/ap/products/commerce-cloud/overview/?d=pc5-txt-commerce"> <span class=" header-text "> Want to check out everything Salesforce offers? </span> </a> </h2> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all products </span> </a> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-2 col-md-2 col-lg-2"> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default "> <div style="text-align: right;" class="headingComponent parbase section"><h3 id="want-to-check-out-everything-salesforce-offers" class="h4 text-stratus text-left salesforce-sans-regular" style="float: right;padding-right: 20.0px;"><img class="img-responsive header-image-float" src="//www.salesforce.com/content/dam/web/en_au/www/images/home/hp-img-ico-bird.png" alt=""/> <span class="header-text head-text header-text-line" style="padding-top: 10.0px;"><br /> Want to check out everything Salesforce offers?</span></h3> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all our products </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm hidden-md hidden-lg columns-wrapper container-fluid margin-40-top-lg margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-8 col-lg-8"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-top-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h3 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold " style="; "> <span class=" header-text "> Want to check out everything Salesforce offers? </span> </h3> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-4 col-lg-4"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all our products </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="spacerComponent parbase section"><div class="spacer hidden-xs hidden-sm" style="height:40px;"></div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="more-resources" class=" avantgarde-l text-stratus text-left avant-garde-demi margin-80-top-lg margin-30-top-xs margin-20-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> More Resources </span> </h2> </div> <div class="filteredCardsComponent section"> <div class="row columns-wrapper margin-40-top-lg margin-20-top-xs margin-60-bottom-lg filters-grid" id="contentwwwensghomeresourcescustomerstoriesconvergeictmainparcolumncontainer578958251column1parfilteredcardscompone" data-enablefragment="false"> <div class="event-pages-data"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 filters-grid-container"> <div class="filters-results-container"> <section role="region" aria-label="Filter Results"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="0"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="https://www.salesforce.com/ap/customer-stories/fisher-and-paykel/.html" tabindex="0"> <a href="https://www.salesforce.com/ap/customer-stories/fisher-and-paykel/.html" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/customer-success-stories/fisher-and-paykel/" class=" image-link"> <img class=" img-responsive " alt="Fisher & Paykel banner" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-resource-card-fisherpaykel.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-resource-card-fisherpaykel.jpg"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="fisher-paykel-elevates-service-to-match-the-luxury-of-its-products" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> Fisher & Paykel elevates service to match the luxury of its products. </span> </h4> </div> <div><div class="margin-20-top-lg margin-20-bottom-lg bg-haze bar-align-left " style="height:1px;width:33%;"></div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" hidden-xs hidden-sm img-responsive " alt="Fisher & Paykel logo" src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/logo-fisherandpaykel.png" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/logo-fisherandpaykel.png"/> <img class=" hidden-md hidden-lg img-responsive " alt="Fisher & Paykel logo" src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/logo-fisherandpaykel.jpg" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/logo-fisherandpaykel.jpg"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/customer-stories/fisher-and-paykel/" target="_blank"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div><div class="socialMediaSharingComponent"> <div> <div class="share-icon-row "> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap//customer-success-stories/fisher-and-paykel.card-top" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=202510" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap//customer-success-stories/fisher-and-paykel.card-top&text=Converge%20ICT&via=@salesforce" title="Twitter" alt="Twitter" data-pagetitle="Converge ICT"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=202510" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap//customer-success-stories/fisher-and-paykel.card-top" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=202510" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div></div> <div class="card-footer"> <div class="tags uppercase"> <nobr>Marketing Cloud,</nobr> <nobr>Field Service,</nobr> <nobr>Revenue Cloud,</nobr> <nobr>Retail</nobr> </div> </div> </footer> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="1"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/cp-lotus/" tabindex="0"> <a href="/ap/resources/customer-stories/cp-lotus/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/resources/customer-stories/cp-lotus/" class=" image-link"> <img class=" img-responsive " alt="Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences" src="//www.salesforce.com/content/dam/web/en_sg/www/images/resources/cp-lotus-card-1200x675.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/resources/cp-lotus-card-1200x675.jpg"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="lotuss-wows-customers-with-more-personalised-and-intelligent-experiences-on-salesforce" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> Lotus’s wows customers with more personalised and intelligent experiences on Salesforce </span> </h4> </div> <div><div class="margin-20-top-lg margin-20-bottom-lg bg-haze bar-align-left " style="height:1px;width:33%;"></div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" img-responsive " alt="" src="//www.salesforce.com/content/dam/web/en_sg/www/images/resources/cp-lotus-small-logo.png" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/resources/cp-lotus-small-logo.png"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> Find out how Lotus’s used Salesforce to completely rebuild its technology environment and wow customers with personalised engagement. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/resources/customer-stories/cp-lotus/"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div><div class="socialMediaSharingComponent"> <div> <div class="share-icon-row "> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap//customer-success-stories/cp-lotus.card-top" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=202510" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap//customer-success-stories/cp-lotus.card-top&text=Converge%20ICT&via=@salesforce" title="Twitter" alt="Twitter" data-pagetitle="Converge ICT"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=202510" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap//customer-success-stories/cp-lotus.card-top" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=202510" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div></div> <div class="card-footer"> <div class="tags uppercase"> <nobr>B2C,</nobr> <nobr>Enterprise,</nobr> <nobr>Marketing Cloud,</nobr> <nobr>MuleSoft Anypoint Platform</nobr> </div> </div> </footer> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="2"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/converge-ict/" tabindex="0"> <a href="/ap/resources/customer-stories/converge-ict/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/customer-success-stories/amocc/" class=" image-link"> <img class=" img-responsive " alt="AMOCC takes an innovative, sustainable approach to selling furniture" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/amocc-1.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/amocc-1.jpg"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="amocc-takes-an-innovative-sustainable-approach-to-selling-furniture" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> AMOCC takes an innovative, sustainable approach to selling furniture </span> </h4> </div> <div><div class="margin-100-top-lg margin-20-bottom-lg bg-haze bar-align-left " style="height:1px;width:33%;"></div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" img-responsive " alt="" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/amocc-logo-small.png" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/amocc-logo-small.png"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> AMOCC’s goal is to produce beautifully designed and well crafted furniture and make this accessible to a large audience. To do this it steps outside the conventions of the industry and creates a better model for manufacturers and consumers. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/customer-success-stories/amocc/"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div><div class="socialMediaSharingComponent"> <div> <div class="share-icon-row "> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap//customer-success-stories/amocc.card-top" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=202510" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " 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