How are we doing? | Grand Central Rail

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data-block-plugin-id="extra_field_block:node:page:content_moderation_control"> </div> <div data-block-plugin-id="extra_field_block:node:page:links"> </div> </div> </div> <div class="container"> <main id="main-content" class="main--no-sidebar layout__region layout__region--main"> <div data-block-plugin-id="gc_page_title"> <h2>Page Title</h2> <div class="page-block page-block--page-title "> <h1>How are we doing?</h1> <p class="h3 text-center">Grand Central performance information</p> <div class="main-image"> <img src="https://www.grandcentralrail.com/sites/default/files/basic_page_images/performance-header-1.jpg" alt="How are we doing"/> </div> </div> </div> </div> </main> </div> <div class="container"> <main id="main-content" class="main layout__region"> <div data-block-plugin-id="gc_content_block"> <div class="page-block page-block--main-content"> <p>At Grand Central we want to be honest with our customers about how we’re performing. So this could be things like reasons for delays, our customer satisfaction results, and the number of complaints we receive.</p><p>We’ve summarised this performance information into six categories that affect your journey, your ticket and also future travel plans with Grand Central.</p><ul><li><a href="/about-us/how-are-we-doing/information" title="How are we doing - Information & tickets">Information and tickets</a></li><li><a href="https://help.grandcentralrail.com/hc/en-gb/articles/18583977985041-How-are-we-doing" title="How are we doing - Punctuality">Punctuality of services</a></li><li><a href="/about-us/how-are-we-doing/cleanliness" title="How are we doing - Cleanliness">Cleanliness of rolling stock</a></li><li><a href="https://help.grandcentralrail.com/hc/en-gb/articles/13699665690257-Customer-Satisfaction" title="How are we doing - Customer satisfaction">Customer satisfaction</a></li><li><a href="https://help.grandcentralrail.com/hc/en-gb/sections/13694975836433-Performance" title="How are we doing - Complaints handling">Complaint handling, refunds, and compensation</a></li><li><a href="https://help.grandcentralrail.com/hc/en-gb/articles/13700467063569-Passenger-Assist" title="How are we doing - Assistance">Assistance provided to persons with reduced mobility</a></li></ul><h2>Additional information</h2><h3>My ticket</h3><ul><li><strong>Ticket office opening hours</strong> - this information can be found in our <a href="/stations" title="Stations served by Grand Central">Stations page</a> where you can search for any National Rail station along with general facilities available.</li><li><strong>Season tickets</strong> – a season ticket calculator is available on the <a href="http://ojp.nationalrail.co.uk/service/seasonticket/search" target="_blank" title="National Rail Enquiries">National Rail website</a>. Grand Central does not retail season tickets.</li></ul><h3>My future travel</h3><ul><li><strong>Planned engineering works</strong> – you can see how Network Rail’s planned engineering work may affect your journey in our <a href="/travelling-with-gc/disruptions" title="Travel disruptions affecting Grand Central">Travel updates section</a>.</li><li><strong>Special events</strong> – where events taking place on our network are expected to have a significant effect on travel with Grand Central we will advise customers of this on the homepage of our website. You can also follow us on Twitter <a href="https://twitter.com/GC_Rail" title="Grand Central on Twitter">@GC_Rail</a>.</li></ul> </div> </div> </main> <aside class="sidebar layout__region"> <div data-block-plugin-id="block_content:736b247f-a84d-4dc8-aef9-8682a0d47d1b"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div data-block-plugin-id="field_block:block_content:basic:body"> <div><p><a data-entity-type="file" data-entity-uuid="b60c75ee-5335-4cb2-bbc7-7d44ad8c8ce1" href="https://www.grandcentralrail.com/app" title="Grand Central App "><img alt="App Banner" data-entity-type data-entity-uuid src="/sites/default/files/inline-images/Basic%20Page%20App%20Banner.jpg"></a></p> </div> </div> </div> </div> </div> <div data-block-plugin-id="gc_quick_links_block"> <div class="page-block page-block--quick-links"> <h3>Service status</h3> <ul> <li><a href="/travelling-with-gc/live-arrivals-and-departures">Live arrivals and departures</a></li> <li><a href="/travelling-with-gc/disruptions">Live Service Status</a></li> <li><a href="/updates">Book with Confidence</a></li> </ul> </div> </div> <div data-block-plugin-id="gc_quick_links_block"> <h2>Quick Links</h2> <div class="page-block page-block--quick-links"> <h3>Related content</h3> <ul> <li><a href="/help">Help & Contact</a></li> <li><a href="/updates">Book with Confidence</a></li> <li><a href="/help/faqs">FAQs</a></li> </ul> </div> </div> </aside> </div> </div> </article> </div> </div> </main> </div> <footer class="footer"> <div class="container-fluid"> <div class="newsletter dark"> <div class="container"> <div id="newsletter__form" class="newsletter__form"> <div class="newsletter__form__text"> I would like to receive special offers and marketing information from Grand Central:<br> You can opt out at any time and for more information please read our <a href="/privacy-policy">Privacy Policy</a>.</div> <form id="newsletter_form_id" > <input data-drupal-selector="form-blliwcirbi-ct-lbracejqkuexmp9uct8daeydoed0" type="hidden" name="form_build_id" value="form-bLliWCiRBI--CT_lbrACEJQkueXmP9ucT8dAEydoED0" /> <input data-drupal-selector="edit-newsletter-form" type="hidden" name="form_id" value="newsletter_form" /> <div class="newsletter__form__input-wrapper"> <div class="js-form-item form-item js-form-type-email form-item-email js-form-item-email form-no-label"> <input class="input form-email required" placeholder="Email..." aria-label="Email" data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="60" maxlength="254" required="required" aria-required="true" /> </div> <div id="newsletter__ajax-response-email"></div> </div> <input class="button--ghost newsletter-submit button js-form-submit form-submit" data-drupal-selector="submit" type="submit" id="submit" name="newsletter_submit" value="Sign up" /> <div id="newsletter__ajax-response"></div> <div id="newsletter__form__modaloverlay"></div> <div id="newsletter__form__modal"> <div id="newsletter__form__modal__container"> <div class="modal_header_container"> <h3 class="text-align-center">Please complete sign up</h3> <h4 class="text-align-center">Submitted email address:<br/><span id="modal_header_email"></span></h4> </div> <div class="text_inputs-wrapper"> <div> <span>Name</span> <div class="js-form-item form-item js-form-type-textfield form-item-name js-form-item-name form-no-label"> <input class="input form-text required" placeholder="First name..." aria-label="First name" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="60" maxlength="128" required="required" aria-required="true" /> </div> <div id="newsletter__ajax-response-name"></div> </div> <div> <span>Surname</span> <div class="js-form-item form-item js-form-type-textfield form-item-surname js-form-item-surname form-no-label"> <input class="input form-text required" placeholder="Surname..." aria-label="Surname" data-drupal-selector="edit-surname" type="text" id="edit-surname" name="surname" value="" size="60" maxlength="128" required="required" aria-required="true" /> </div> <div id="newsletter__ajax-response-surname"></div> </div> </div> <div class="policy_text_container"> <div class="js-form-item form-item js-form-type-checkbox form-item-policy js-form-item-policy"> <input class="input form-checkbox required" data-drupal-selector="edit-policy" type="checkbox" id="edit-policy" name="policy" value="1" required="required" aria-required="true" /> <label for="edit-policy" class="option js-form-required form-required">Tick here to receive special offers and marketing information from Grand Central. You can opt out at any time and for more information please read our <a href="/privacy-policy">Privacy Policy.</a></label> </div> </div> <div class="policy_button_container"> <div id="accept_policy" class="button disabled">Submit</div> <div id="cancel_policy" class="button button--ghost">Cancel</div> </div> </div> <div id="newsletter__form__modal__thankyou_container"> <div class="policy_text_container"> <h3 class="text-align-center">Thank you for signing up!</h3> </div> <div class="policy_button_container"> <div id="close_thankyou" class="button button--ghost">Close</div> </div> </div> </div> </form> </div> <noscript>This form needs Javascript to work properly.</noscript> </div> </div> <div class="container"> <ul class="menu menu--footer"> <li> <span>Check your journey</span> <ul> <li> <a href="/travelling-with-gc/live-arrivals-and-departures" data-drupal-link-system-path="node/121641">Live arrivals and departures</a> </li> <li> <a href="/travelling-with-gc/disruptions" data-drupal-link-system-path="node/121631">All national disruptions</a> </li> <li> <a href="/travelling-with-gc/timetables" data-drupal-link-system-path="node/121681">Timetables</a> </li> <li> <a href="/travelling-with-gc/on-board" data-drupal-link-system-path="node/121646">On board</a> </li> </ul> </li> <li> <span>Tickets and offers</span> <ul> <li> <a href="/tickets/train-fares-policy" data-drupal-link-system-path="node/121876">Ticket types</a> </li> <li> <a href="/tickets/railcards" data-drupal-link-system-path="node/121476">Railcards</a> </li> <li> <a href="/tickets/multi-buy-tickets" data-drupal-link-system-path="node/121481">Multi-buy tickets</a> </li> <li> <a href="/tickets/ticket-types/first-class-and-business-travel" data-drupal-link-system-path="node/121506">First Class travel</a> </li> <li> <a href="/arriva-bus-connections" data-drupal-link-system-path="node/121921">Arriva Bus connections</a> </li> <li> <a href="/student-discount" title="Student discount" data-drupal-link-system-path="node/230061">Student Central - 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