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<!DOCTYPE html> <html lang="en-US"> <title>PKP Software FAQ - OJS|OMP|OPS</title> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta property="og:title" content="PKP Software FAQ - OJS|OMP|OPS" /> <meta property="og:site_name" content="PKP Docs"> <meta name="description" content="Answers to frequently asked questions about Open Journal Systems, Open Monograph Press, Open Preprint Systems, and the Public Knowledge Project."> <meta property="og:description" content="Answers to frequently asked questions about Open Journal Systems, Open Monograph Press, Open Preprint Systems, and the Public Knowledge Project."> <meta property="og:url" content="https://docs.pkp.sfu.ca/faq/en/"> <link type="text/css" href="/css/book.css" rel="stylesheet" media="all"> <script defer src="/assets/js/smooth-scroll.polyfills.min.js"></script> <script defer src="/assets/js/fontawesome.min.js"></script> <body class="body--withSidebar"> <div class="bookHeader"> <button id="sidebarControl" class="bookHeader__sidebarControl"> <span class="fa fa-bars" aria-hidden="true"></span> <span class="fa fa-times" aria-hidden="true"></span> <span class="-screenReader">Toggle Menu</span> </button> <a class="bookHeader__logo" href="/"> <img src="/img/logo-on-white.png" alt="PKP Docs" class="bookHeader__logoImage"> </a> <div class="bookHeaderTools"> </div> </div> <div class="book"> <a href="#sidebar" class="-screenReader"> Jump to table of contents </a> <div class="book__page"> <div class="book__content"> <div class="book__improve"> <a href="https://github.com/pkp/pkp-docs/edit/main/faq/en/README.md"> Edit this page </a> or <a href="https://pkp.sfu.ca/documentation-feedback/"> make a suggestion </a> </div> <h1 id="pkp-software-faq"> PKP Software FAQ </h1> <p>This FAQ has answers to frequently asked questions about Open Journal Systems (OJS), Open Monograph Press (OMP), Open Preprint Systems (OPS), and the Public Knowledge Project (PKP). It includes how to get started using OJS and other PKP software; ways that OJS can be used; how to use the peer review and editorial workflow, set up and manage a journal, and manage and communicate with users in OJS; installing, upgrading, and administering an OJS, OMP, or OPS site; how to troubleshoot error messages; and information about PKP.</p> <hr> <p>Copyright: Simon Fraser University holds the copyright for work produced by the Public Knowledge Project and has placed its documentation under a <a href="https://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution 4.0 International License</a>.</p> <p><a href="https://creativecommons.org/licenses/by/4.0/"><img src="https://licensebuttons.net/l/by/4.0/88x31.png" alt="Creative Commons Attribution 4.0 International" title="Creative Commons Attribution 4.0 International" /></a></p> <div class="book__footer"> <div class="book__improve"> <a href="https://github.com/pkp/pkp-docs/edit/main/faq/en/README.md"> Edit this page </a> or <a href="https://pkp.sfu.ca/documentation-feedback/"> make a suggestion </a> </div> </div> </div> </div> <div class="book__sidebarScreen"></div> <div id="sidebar" class="book__sidebar"> <div class="book__summary"> <h1 id="table-of-contents">Table of Contents</h1> <ul> <li><a href=".">Introduction</a></li> <li><a href="./getting-started">Getting Started</a> <ul> <li><a href="./getting-started#how-can-i-use-ojs-for-my-journal">How can I use OJS for my journal?</a></li> <li><a href="./getting-started#how-can-i-use-omp-for-my-press">How can I use OMP for my press?</a></li> <li><a href="./getting-started#what-technical-infrastructure-and-expertise-do-i-need">What technical infrastructure and expertise do I need?</a></li> <li><a href="./getting-started#where-can-i-find-free-or-affordable-hosting">Where can I find free or affordable hosting?</a></li> <li><a href="./getting-started#i-want-to-start-a-new-journal-using-ojs-where-do-i-start">I want to start a new journal using OJS. Where do I start?</a></li> <li><a href="./getting-started#can-i-use-a-single-installation-to-manage-a-large-number-of-journals">Can I use a single installation to manage a large number of journals?</a></li> <li><a href="./getting-started#where-can-i-find-help-and-support">Where can I find help and support?</a></li> </ul> </li> <li><a href="software-features">Software Features</a> <ul> <li><a href="software-features#how-do-i-know-if-ojs--omp--ops-is-right-for-us">How do I know if OJS / OMP / OPS is right for us?</a></li> <li><a href="software-features#can-i-try-your-software">Can I try your software?</a></li> <li><a href="software-features#where-can-i-find-examples-of-ojs-journals-omp-presses-and-ops-servers">Where can I find examples of OJS journals, OMP presses, and OPS servers?</a></li> <li><a href="software-features#can-i-use-ojs-for-the-submission-workflow-only">Can I use OJS for the submission workflow only?</a></li> <li><a href="software-features#is-ojs-only-for-open-access-journals">Is OJS only for open access journals?</a></li> <li><a href="software-features#can-i-use-ojs-to-publish-newsletters-and-magazines">Can I use OJS to publish newsletters and magazines?</a></li> <li><a href="software-features#can-i-use-ojs-to-publish-conference-proceedings-what-happened-to-ocs">Can I use OJS to publish conference proceedings? What happened to OCS?</a></li> <li><a href="software-features#can-i-use-ojs-to-publish-books">Can I use OJS to publish books?</a></li> <li><a href="software-features#does-ojs-support-open-peer-review">Does OJS support open peer review?</a></li> <li><a href="software-features#can-i-use-ojs-in-conjunction-with-crossref">Can I use OJS in conjunction with Crossref?</a></li> </ul> </li> <li><a href="./editorial-workflow">Editorial Workflow</a> <ul> <li><a href="./editorial-workflow#can-a-reviewer-change-a-recommendation-they-already-submitted">Can a reviewer change a recommendation they already submitted?</a></li> <li><a href="./editorial-workflow#how-can-a-reviewer-upload-an-attachment-after-the-review-has-been-submitted">How can a reviewer upload an attachment after the review has been submitted?</a></li> <li><a href="./editorial-workflow#how-do-i-cancel-a-new-review-round-that-was-accidentally-opened">How do I cancel a new review round that was accidentally opened?</a></li> <li><a href="./editorial-workflow#im-an-editor-so-why-cant-i-record-an-editorial-decision">I’m an editor so why can’t I record an editorial decision?</a></li> <li><a href="./editorial-workflow#how-can-i-change-the-wording-of-reviewer-recommendations">How can I change the wording of reviewer recommendations?</a></li> <li><a href="./editorial-workflow#why-did-a-user-not-receive-a-notification-about-a-submission">Why did a user not receive a notification about a submission?</a></li> <li><a href="./editorial-workflow#how-do-i-make-the-galley-file-links-appear-in-the-issue-table-of-contents">How do I make the galley file links appear in the issue table of contents?</a></li> <li><a href="./editorial-workflow#why-are-the-html-galley-files-not-being-displayed-or-identified-properly">Why are the HTML galley files not being displayed or identified properly?</a></li> <li><a href="./editorial-workflow#how-do-i-delete-an-article-from-ojs">How do I delete an article from OJS?</a></li> <li><a href="./editorial-workflow#how-do-i-disable-submissions-for-my-journal-or-press">How do I disable submissions for my journal or press?</a></li> </ul> </li> <li><a href="journal-setup">Journal Setup and Management</a> <ul> <li><a href="journal-setup#how-can-i-create-a-unique-look-for-my-journal-press-or-server-website">How can I create a unique look for my journal, press, or server website?</a></li> <li><a href="journal-setup#how-do-i-add-a-sidebar-block">How do I add a sidebar block?</a></li> <li><a href="journal-setup#i-uploaded-a-new-image-on-my-site-why-does-the-old-image-still-appear">I uploaded a new image on my site. Why does the old image still appear?</a></li> <li><a href="journal-setup#how-can-i-upload-public-files-to-our-journal-site">How can I upload public files to our journal site?</a></li> <li><a href="journal-setup#why-are-search-results-not-complete-on-my-site">Why are search results not complete on my site?</a></li> <li><a href="journal-setup#how-can-i-create-a-site-wide-search-on-a-multi-journal-installation">How can I create a site-wide search on a multi-journal installation?</a></li> <li><a href="journal-setup#how-can-i-use-a-continuous-publishing-model-in-ojs-where-articles-are-published-as-soon-as-they-are-ready">How can I use a continuous publishing model in OJS, where articles are published as soon as they are ready?</a></li> <li><a href="journal-setup#how-can-i-start-using-dois">How can I start using DOIs?</a></li> <li><a href="journal-setup#why-is-my-site-not-being-indexed-by-google-scholar">Why is my site not being indexed by Google Scholar?</a></li> </ul> </li> <li><a href="users-roles">Users and Roles</a> <ul> <li><a href="users-roles#how-do-i-prevent-users-from-self-registering">How do I prevent users from self-registering?</a></li> <li><a href="users-roles#i-lostforgot-my-password-how-do-i-retrieve-it">I lost/forgot my password. How do I retrieve it?</a></li> <li><a href="users-roles#a-user-cant-reset-their-password-what-do-i-do">A user can’t reset their password. What do I do?</a></li> <li><a href="users-roles#when-i-try-to-log-in-why-am-i-sent-back-to-the-login-page">When I try to log in, why am I sent back to the login page?</a></li> <li><a href="users-roles#how-can-i-turn-off-notifications">How can I turn off notifications?</a></li> <li><a href="users-roles#why-am-i-getting-a-you-dont-currently-have-access-to-that-stage-of-the-workflow-error">Why am I getting a “You don’t currently have access to that stage of the workflow” error?</a></li> <li><a href="users-roles#why-cant-i-delete-a-users-account">Why can’t I delete a user’s account?</a></li> <li><a href="users-roles#why-cant-i-edit-a-user">Why can’t I edit a user?</a></li> <li><a href="users-roles#how-do-i-send-a-message-to-my-sites-users">How do I send a message to my site’s users?</a></li> <li><a href="users-roles#what-can-i-do-about-fake-user-accounts-on-my-site">What can I do about fake user accounts on my site?</a></li> <li><a href="users-roles#how-do-i-add-another-site-administrator">How do I add another site Administrator?</a></li> <li><a href="users-roles#how-can-i-retrieve-the-site-administrator-password">How can I retrieve the site Administrator password?</a></li> </ul> </li> <li><a href="installing-upgrading">Installing and Upgrading</a> <ul> <li><a href="installing-upgrading#where-can-i-find-help-upgrading-my-site">Where can I find help upgrading my site?</a></li> <li><a href="installing-upgrading#what-does-this-database-error-mean-that-i-receive-after-completing-installation">What does this database error mean that I receive after completing installation?</a></li> <li><a href="installing-upgrading#how-should-file-permissions-be-set-on-my-installation">How should file permissions be set on my installation?</a></li> </ul> </li> <li><a href="site-administration">Site Administration</a> <ul> <li><a href="site-administration#how-can-i-create-a-backup-of-my-site">How can I create a backup of my site?</a></li> <li><a href="site-administration#how-can-i-move-an-installation-to-a-different-server">How can I move an installation to a different server?</a></li> <li><a href="site-administration#how-do-i-know-what-version-of-the-software-im-using">How do I know what version of the software I’m using?</a></li> <li><a href="site-administration#how-can-i-remove-indexphp-from-the-urls-in-ojs">How can I remove “index.php” from the URLs in OJS?</a></li> </ul> </li> <li><a href="./errors-troubleshooting">Errors and Troubleshooting</a> <ul> <li><a href="./errors-troubleshooting#why-do-i-get-an-error-message-when-i-try-to-upload-a-file">Why do I get an error message when I try to upload a file?</a></li> <li><a href="./errors-troubleshooting#how-do-i-fix-this-strange-text-on-my-site-that-looks-like--navigationjournalhelp">How do I fix this strange text on my site that looks like ##navigation.journalHelp##?</a></li> <li><a href="./errors-troubleshooting#why-do-characters-appear-strangely-on-my-site">Why do characters appear strangely on my site?</a></li> <li><a href="./errors-troubleshooting#how-can-i-prevent-spam">How can I prevent spam?</a></li> <li><a href="./errors-troubleshooting#what-does-this-confusing-error-message-mean">What does this confusing error message mean?</a></li> </ul> </li> <li><a href="./about-pkp">About PKP</a> <ul> <li><a href="./about-pkp#what-is-the-public-knowledge-project">What is the Public Knowledge Project?</a></li> <li><a href="./about-pkp#is-your-software-really-free">Is your software really free?</a></li> <li><a href="./about-pkp#how-do-you-afford-to-develop-and-maintain-your-software">How do you afford to develop and maintain your software?</a></li> <li><a href="./about-pkp#how-much-does-your-software-cost-to-develop">How much does your software cost to develop?</a></li> <li><a href="./about-pkp#can-i-modify-your-code">Can I modify your code?</a></li> <li><a href="./about-pkp#how-can-i-contribute-to-development-or-develop-a-plugin">How can I contribute to development or develop a plugin?</a></li> <li><a href="./about-pkp#where-do-you-announce-security-vulnerabilities">Where do you announce security vulnerabilities?</a></li> <li><a href="./about-pkp#how-can-i-report-a-security-vulnerability">How can I report a security vulnerability?</a></li> </ul> </li> </ul> </div> <div class="book__backToHub"> <span class="fa fa-long-arrow-alt-left" aria-hidden="true"></span> <p>Back to <a href="/">all documentation</a>.</p> </div> <div class="book__spacer"></div> </div> </div> <div class="book__footerWrapper"> <div class="siteFooter"> <nav class="siteFooter__container"> <div class="siteFooter__top"> <div class="siteFooter__nav"> <div class="siteFooter__navHeader"> Contact Us </div> <p>Have a question or suggestion about PKP’s documentation and user guides? 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