How to Get Technology Help | IT@UMN | The people behind the technology

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University.</p></div> </div> <div class="views-exposed-form bef-exposed-form block block-views block-views-exposed-filter-blocksearch-search-all" data-drupal-selector="views-exposed-form-search-search-all" data-block-plugin-id="views_exposed_filter_block:search-search_all"> <form action="/search-all" method="get" id="views-exposed-form-search-search-all" accept-charset="UTF-8"> <div class="form--inline clearfix"> <div class="js-form-item form-item js-form-type-search-api-autocomplete form-type-search-api-autocomplete js-form-item-keywords form-item-keywords"> <label for="edit-keywords">Search</label> <input placeholder="IT resources, self-help guides, training, etc" data-drupal-selector="edit-keywords" data-search-api-autocomplete-search="search" class="form-autocomplete form-text" data-autocomplete-path="/search_api_autocomplete/search?display=search_all&&filter=keywords" type="text" id="edit-keywords" name="keywords" value="" size="30" maxlength="128" /> </div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input data-drupal-selector="edit-submit-search" type="submit" id="edit-submit-search" value="Search" class="button js-form-submit form-submit" /> </div> </div> </form> </div> </div> </div> </div> </div> <div class="itumn-two-col"> <div class="content-region yes-sidebar"> <div class="main-region"> <div class="background--green background--block block block-layout-builder block-field-blocknodegeneral-pagebody" data-block-plugin-id="field_block:node:general_page:body"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Technology Help and IT Service Desks</h2></div> </div> <div data-block-plugin-id="field_block:node:general_page:field_paragraph" class="block block-layout-builder block-field-blocknodegeneral-pagefield-paragraph"> <div class="field field--name-field-paragraph field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="sn-lay-full--1col-100 sn-lay-mobile--1col-100 paragraph paragraph--type--section paragraph--view-mode--default"> <div class="field field--name-field-paragraph-column field--type-entity-reference-revisions field--label-hidden sn-container"> <div class="sn-column"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> </div> </div> </div> </div> </div> </div> </div> <div data-block-plugin-id="field_block:node:general_page:field_paragraph_bottom" class="block block-layout-builder block-field-blocknodegeneral-pagefield-paragraph-bottom"> <div class="field field--name-field-paragraph-bottom field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <p class="accordion-expand-holder"><a class="accordion-expand-all" tabindex="0" href="#">Expand all</a></p> <div class="accordion"> <div class="paragraph paragraph--type--folwell-accordion paragraph--view-mode--default"> <div class="field field--name-field-fa-accordion-items field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-accordion-item paragraph--view-mode--default"> <h3 tabindex="0"> <span aria-hidden="true" class="arrow">+</span> <div class="clearfix text-formatted field field--name-field-fa-accordion-item-header field--type-text field--label-hidden field__item">Twin Cities</div> </h3> <div class="interior"> <div class="field field--name-field-fa-accordion-item-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4>Technology Help</h4><p>Technology Help is available for system-wide applications such as WiFi, email, or Canvas. We can also help with issues related to University-managed computers and mobile devices. </p></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4>Connect with a Technician</h4><p>The best methods for contacting a technician are:</p><ul><li>Submit a <a href="https://tdx.umn.edu/TDClient/31/Portal/Requests/ServiceDet?ID=237">Technology Help Request Form</a><ul><li>This form requires login and is available for current students, staff, and faculty.</li><li>If you cannot log in, use the Password options on the right or use an alternate contact method.</li></ul></li><li>Chat online - Now via the Goldy chatbot! <ul><li>Use the <strong>Open Chat</strong> Icon in the lower right of this page to start a chat.</li></ul></li><li>Visit one of our in-person locations<ul><li>See hours and locations below.</li></ul></li></ul><p>Other available contact methods include:</p><ul><li>Call us at 612-301-4357</li><li>Email us at <a href="/cdn-cgi/l/email-protection#f199949d81b1849c9fdf949584"><span class="__cf_email__" data-cfemail="38505d5448784d5556165d5c4d">[email protected]</span></a></li></ul></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4><span>Twin Cities In-Person Locations</span></h4><p><span>Our in-person locations offer assistance with system-wide applications such as WiFi, email, or Canvas.</span></p><table><thead><tr><th>Location</th><th>Fall Hours</th><th>Directions</th><th> Appointments</th></tr></thead><tbody><tr><td><strong>Coffman Memorial Union 101 (East Bank)</strong></td><td><span>Monday -Friday</span><br><span>8 a.m. - 5 p.m.</span></td><td><a href="http://www1.umn.edu/twincities/maps/CMU/"><span>Get Coffman Address and Directions</span></a></td><td><a href="https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3NN-a7KKTW7tbreLw_3OcfiU-iB5sDe5BvIiqP1BfeHHkp4qUKBddUuCjcKNUwI4j_CMNr0Xwu"><span>Make an appointment at Coffman</span></a></td></tr><tr><td><strong>Blegen Hall 90 </strong><br><strong>(West Bank)</strong></td><td><span>Monday -Friday</span><br>8<span> a.m. - 5 p.m.</span></td><td><a href="https://campusmaps.umn.edu/blegen-hall"><span>Get Blegen Address and Directions</span></a></td><td><a href="http://z.umn.edu/blegen-walkin-appts"><span>Make an appointment at Blegen</span></a></td></tr><tr><td><strong>St. Paul Student Center 4 </strong><br><strong>(St. Paul)</strong></td><td><span>Monday -Friday</span><br>8<span> a.m. - 5 p.m.</span></td><td><a href="https://campusmaps.umn.edu/st-paul-student-center"><span>Get St. Paul Student Center Address and Directions</span></a></td><td><a href="http://z.umn.edu/spsc-walkin-appts"><span>Make an appointment in St. Paul</span></a></td></tr></tbody></table></div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-accordion-item paragraph--view-mode--default"> <h3 tabindex="0"> <span aria-hidden="true" class="arrow">+</span> <div class="clearfix text-formatted field field--name-field-fa-accordion-item-header field--type-text field--label-hidden field__item">Crookston</div> </h3> <div class="interior"> <div class="field field--name-field-fa-accordion-item-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4><a href="https://www.crk.umn.edu/units/computer-help-desk">Crookston Computer Help Desk</a></h4><p>Kiehle Building<br>Room 131<br>2900 University Ave<br>Crookston, MN 56716</p><p>Phone: 218-281-8000</p><p>Email: <a href="/cdn-cgi/l/email-protection#c4b1a9a7aca1a8b484b1a9aaeaa1a0b1"><span class="__cf_email__" data-cfemail="e49189878c818894a491898aca818091">[email protected]</span></a></p></div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-accordion-item paragraph--view-mode--default"> <h3 tabindex="0"> <span aria-hidden="true" class="arrow">+</span> <div class="clearfix text-formatted field field--name-field-fa-accordion-item-header field--type-text field--label-hidden field__item">Duluth</div> </h3> <div class="interior"> <div class="field field--name-field-fa-accordion-item-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4><a href="https://itss.d.umn.edu/service-catalog/techcenter-help-desk">Duluth TechCenter Help Desk</a></h4><p>Kirby Plaza<br>Room 165<br>1208 Kirby Dr<br>Duluth, MN 55812</p><p>Phone: 218-726-8847</p><p>Email: <a href="/cdn-cgi/l/email-protection#1a736e6969727f766a5a7e346f7774347f7e6f"><span class="__cf_email__" data-cfemail="3d54494e4e5558514d7d591348505313585948">[email protected]</span></a></p></div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-accordion-item paragraph--view-mode--default"> <h3 tabindex="0"> <span aria-hidden="true" class="arrow">+</span> <div class="clearfix text-formatted field field--name-field-fa-accordion-item-header field--type-text field--label-hidden field__item">Morris</div> </h3> <div class="interior"> <div class="field field--name-field-fa-accordion-item-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4><a href="https://technology.morris.umn.edu/resources/helpdesk" title="UMN Morris Help">UMN Morris Help</a></h4><div class="header">Rodney A. Briggs Library</div><div class="hzLine">Room 250</div><div><div>600 East 4th Street</div><div>Morris, MN 56267</div><div> </div><div>The best methods for contacting a technician are:</div><ul><li><div>Email: <a href="/cdn-cgi/l/email-protection#96e3fbfbfef3fae6d6fbf9e4e4ffe5b8e3fbf8b8f3f2e3"><span class="__cf_email__" data-cfemail="3a4f5757525f564a7a575548485349144f5754145f5e4f">[email protected]</span></a></div></li><li><div><strong>For urgent classroom-related issues:</strong> use the <a href="https://roomhelp.morris.umn.edu/">Morris Classroom Support form</a> </div><div> </div></li></ul><p>Other contact methods include:</p></div><ul><li>Phone: 320-589-6150</li></ul><p> </p></div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--fa-accordion-item paragraph--view-mode--default"> <h3 tabindex="0"> <span aria-hidden="true" class="arrow">+</span> <div class="clearfix text-formatted field field--name-field-fa-accordion-item-header field--type-text field--label-hidden field__item">Rochester</div> </h3> <div class="interior"> <div class="field field--name-field-fa-accordion-item-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fa-text-with-optional-header paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-fa-text-item-body field--type-text-long field--label-hidden field__item"><h4><a href="https://r.umn.edu/IT">UMR IT</a></h4><p>University Square<br>Room 394<br>111 S Broadway, Rochester, MN 55904</p><p>Phone: 507-258-8887</p><p>Email: <a href="/cdn-cgi/l/email-protection#641109160c0108142411090a4a010011"><span class="__cf_email__" data-cfemail="8affe7f8e2efe6facaffe7e4a4efeeff">[email protected]</span></a></p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="sidebar-region"> <div data-block-plugin-id="inline_block:basic" class="block block-layout-builder block-inline-blockbasic"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="https://bot.ivy.ai/bot/script/category/VA86DQgEwpkZdnMx4oMWqO90rmzX43a2" referrerpolicy="no-referrer-when-downgrade" async></script></div> </div> <div class="background--cream-dk background--block block block-layout-builder block-inline-blockbasic" data-block-plugin-id="inline_block:basic"> <h2 role="heading" class="section-heading">Quick Links</h2> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-file"> </span></span> Submit a Help Request</h3><ul><li>The <a href="https://tdx.umn.edu/TDClient/31/Portal/Requests/ServiceDet?ID=237">Technology Help Request Form</a> requires login and is available for current students, staff, and faculty.</li></ul><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-key"> </span></span> Reset Your UMN Password</h3><ul><li>You can <a href="https://z.umn.edu/sbar-pass-reset">reset your UMN password yourself</a> if you have Password Reset Questions or an alternate email address set up for your account.</li><li>If you haven鈥檛 already set these, you must call Technology Help for assistance: 612-301-4357.</li></ul><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-plug"> </span></span> Connect to UMN Tools</h3><ul><li><a class="emphasis" href="/services-technologies/how-tos/wifi-how-connect-eduroam" data-entity-type="node" data-entity-uuid="de9f317b-573c-465c-a9b6-90b8daf52576" data-entity-substitution="canonical">WiFI: How to Connect to eduroam</a></li><li><a class="emphasis" href="/services-technologies/self-help-guides/duo-set-use-duo-security" data-entity-type="node" data-entity-uuid="3c93d459-9d10-4bf6-acb2-4455136e4ae8" data-entity-substitution="canonical">Duo: Set Up and Use Duo Security</a></li></ul><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-glasses"> </span></span> Look Up a Ticket</h3><ul><li><a class="emphasis" href="https://z.umn.edu/sbar-ticket-lookup">How to Find Your Technology Help Ticket(s)</a></li></ul><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-magnifying-glass"> </span></span> Use Self-Help Options</h3><ul><li><a class="emphasis" href="/services-technologies/how-tos/technology-help-website-use-self-help" data-entity-type="node" data-entity-uuid="2b9f2e2c-e87a-4634-8280-97b88f34ef79" data-entity-substitution="canonical">Use Self-Help Options Available on this Website</a></li></ul><h3><span class="fontawesome-icon-inline"><span class="fa-solid fa-signal"> </span></span> Check System Status</h3><ul><li><a class="emphasis" href="https://tdx.umn.edu/TDClient/31/Portal/Portal/Desktop/Desktop?Q=~Wpo6KaizDaIuuGAfkV-sY6QYy2~n7w5tDAOBruCJpw7bte8rbu1Rg__">Go to the System Status Page</a></li><li><a class="emphasis" href="https://itss-apps.d.umn.edu/service-status">Go to UMD Service Status</a></li></ul></div> </div> </div> </div> <div class="bottom-region"> <div data-block-plugin-id="webform_block" class="block block-webform block-webform-block"> <span id="webform-submission-feedback-node-70306-form-ajax-content"></span><div id="webform-submission-feedback-node-70306-form-ajax" class="webform-ajax-form-wrapper" data-effect="fade" data-progress-type="fullscreen"><form class="webform-submission-form webform-submission-add-form webform-submission-feedback-form webform-submission-feedback-add-form webform-submission-feedback-node-70306-form webform-submission-feedback-node-70306-add-form js-webform-details-toggle webform-details-toggle" 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:input[name=\u0022feedback_helpful\u0022]":{"checked":true}},"invisible-slide":{".webform-submission-feedback-node-70306-add-form :input[name=\u0022feedback_helpful\u0022]":{"unchecked":true}}}" id="edit-actions--2"><input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-actions-submit" data-disable-refocus="true" type="submit" id="edit-actions-submit" name="op" value="Submit Feedback" /> </div> <input data-drupal-selector="form-vftxilmdm09yqr3arahq1y-xoe-sl9fr-dufjtmbpww" type="hidden" name="form_build_id" value="form-VftXilMDm09YQR3ARahQ1Y-xoE-SL9FR_DUFjtmbPWw" /> <input data-drupal-selector="edit-webform-submission-feedback-node-70306-add-form" type="hidden" name="form_id" value="webform_submission_feedback_node_70306_add_form" /> <div class="uri2-textfield js-form-wrapper form-wrapper" style="display: none !important;"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-uri2 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