HTC America Online Store - Returns and Cancellations

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})(window,document,'script','dataLayer','GTM-TPVW3M');</script>   <link rel="home" href="/store/htcus/en_US/home/ThemeID.4773718000" title="Home"/> <link rel="help" href="/store/htcus/en_US/help/ThemeID.4773718000" title="Help"/> <link rel="contents" href="/store/htcus/en_US/sitemap/ThemeID.4773718000" title="Sitemap"/> <script type="text/javascript"> var q = true; // Page-level global variable // Temporary popUp function that will be replaced by the overlay-enhanced version when the DOM is fully loaded function popUp(popURL, popName, popWidth, popHeight) { self.open(popURL, popName, 'width=' + popWidth + ',height=' + popHeight + ',resizable=yes,status=yes,screenX=50,screenY=50,top=50,left=50,scrollbars=yes'); } </script> <script type="text/javascript"> if (!window.jQuery) { document.writeln('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20210420222106/https://drh.img.digitalriver.com/DRHM/Storefront/Library/scripts/jquery/jquery-1.3.2.min.js"></scr'+'ipt>'); } </script> <script type="text/javascript"> var pageNameFlag = ''; </script> </head> <body>     <noscript><iframe src="https://web.archive.org/web/20210420222106if_/https://www.googletagmanager.com/ns.html?id=GTM-TPVW3M" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <div class="outer-page-wrapper"> <div class="navbar navbar-inverse navbar-fixed-top" role="navigation" id="htc-dr-header"> <div class="container"> <div class="navbar-header"> <a class="navbar-brand" href="https://web.archive.org/web/20210420222106/http://www.vive.com/">VIVE</a> <a class="htc-logo">hTC</a> </div> </div> </div> <div class="page-content">  <div id="dr_cartSummary"> <p><span class="dr_cartSummaryItemCountLabel">CART</span> <span class="dr_cartSummaryItemCount">(0)</span></p> </div>  <div>    <div id="dr_ReturnAndCancellations" class="dr_Content"> <h1>Returns and Cancellations</h1> <dl> <div class="dr_q1"> <dt><a name="q1">What is your refund policy?</a></dt> <dd> <p><b>The vive.com America Store by Digital River refund policy:</b> Orders can be requested to be cancelled any time prior to shipment. Products may only be returned within 14 days of the date the Product was shipped to you. Cancellation and return rights do not apply to custom orders that have been personalized or modified specially for you, including products that have been built to order. <b>If a Product has been damaged, repaired or is missing parts, it may not be accepted for return and refund. You will be responsible for the cost of returning the product to us.</b></p>  <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> <div class="dr_q8"> <dt><a name="q8">Extended Holiday Return Policy?</a></dt> <dd><p>During the holiday season we extend our normal 14-day return policy so that the holiday gifts you purchase from November 22 through December 24 can be returned until January 14 of the following year.</p> <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> <div class="dr_q2"> <dt><a name="q2">How do I request a refund?</a></dt> <dd> <p>To request a refund, you must <a href="https://web.archive.org/web/20210420222106/https://www.findmyorder.com/">look up your order</a> and then use the request a refund option to submit your request.</p> <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> <div class="dr_q3"> <dt><a name="q3">How do I request a replacement?</a></dt> <dd> <p>If for some reason your Product does not work as expected or is missing parts when it arrives and you are within the 14 day return policy please contact <a href="https://web.archive.org/web/20210420222106/https://www.vive.com/us/support/contactus/" target="_blank">Customer Service</a> to request a replacement.</p> <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> <div class="dr_q4"> <dt><a name="q4">How do I cancel my order?</a></dt> <dd>Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">look up your order</a> to view the shipping status of your order. To request the cancellation, please contact <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayContactFormPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Customer Service</a>. <p>Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our <a href="#q1">refund policy</a> if you would like a refund for a digital product or an order that has already shipped.</p> <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> <div class="dr_q5"> <dt><a name="q5">When will I see my credit appear in my account?</a></dt> <dd>After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days. <p>Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.</p> <p>More questions? <a href="/web/20210420222106/https://store.us.vive.com/DRHM/store?Action=DisplayHelpPage&SiteID=htcus&Locale=en_US&ThemeID=4773718000&Env=BASE">Back to Main Help Page</a></p> </dd> </div> </dl> </div>   <div class="popup_window_wrapper" style="display:none;position:absolute;"> <div class="popup_window_title_bar_wrapper"> <div class="popup_shadow9"></div> <div class="popup_title_bar"> <h1 class="popup_title_header"></h1> <div class="popup_close_button_wrapper"> <div class="popup_button_cover"><a href="#" class="popup_close_button_link" title="Close Window"><img class="popup_close_button" src="//web.archive.org/web/20210420222106im_/https://drh2.img.digitalriver.com/DRHM/Storefront/SiteImplementation/htcus/htcusSI/version/128/images/close_en_US.gif" alt="Close Window"/></a></div> <div class="popup_title_fade"></div><div class="popup_clear_it"></div> </div> </div> <div class="popup_shadow1"></div> <div class="popup_clear_it"></div> </div> <div class="popup_middle_wrapper"> <div class="popup_left_shadow_wrapper"><div class="popup_shadow8"></div><div class="popup_shadow7"></div></div> <div class="popup_content_wrapper"><iframe class="popup_content_iframe" src="https://web.archive.org/web/20210420222106if_/javascript:false;" title="The Popup Window">Loading...</iframe></div> <div class="popup_right_shadow_wrapper"><div class="popup_shadow2"></div><div class="popup_shadow3"></div></div> <div class="popup_clear_it"></div> </div> <div class="popup_bottom_bar_wrapper"><div class="popup_shadow6"></div><div class="popup_shadow5"></div><div class="popup_shadow4"></div><div class="popup_clear_it"></div></div> </div> <script type="text/javascript"> if (!window.jQuery) { document.writeln('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20210420222106/https://drh.img.digitalriver.com/DRHM/Storefront/Library/scripts/jquery/jquery-1.3.2.min.js"></scr'+'ipt>'); } </script> <script type="text/javascript"> // Function to hide/show info function hideText(id) { jQuery('#'+id).toggle(); } // Function to disable submit button after it has been clicked once already to prevent multiple order submission on CheckoutPayment and ConfirmOrder function disableButton(button) { //jQuery(button).hide(); } // Pull in the overlay verison of popUp on DOM-ready, which will overwrite the old-school function above if (top === self) { // Don't pull in this code if we're already in a pop-up (iframe) jQuery(function(){ // Pull in the main CSS for the popUp overlay jQuery.get('/store/htcus/en_US/DisplayPage/ThemeID.4773718000/id.TopHeaderPopUpCssStylePage', function(popUpStyle){ jQuery('head').append(popUpStyle); }, 'html'); // Pull in the draggable popUp overlay script jQuery.ajax({url: '//web.archive.org/web/20210420222106/https://drh1.img.digitalriver.com/DRHM/Storefront/Library/scripts/jquery/plugins/jquery.draggable.popUp.min.js', dataType: 'script', cache: true, global: false}); 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'; secure' : '' ].join('')); } // Read var result = key ? undefined : {}, // To prevent the for loop in the first place assign an empty array // in case there are no cookies at all. Also prevents odd result when // calling $.cookie(). cookies = document.cookie ? document.cookie.split('; ') : [], i = 0, l = cookies.length; for (; i < l; i++) { var parts = cookies[i].split('='), name = decode(parts.shift()), cookie = parts.join('='); if (key === name) { // If second argument (value) is a function it's a converter... result = read(cookie, value); break; } // Prevent storing a cookie that we couldn't decode. if (!key && (cookie = read(cookie)) !== undefined) { result[name] = cookie; } } return result; }; config.defaults = {}; $.removeCookie = function (key, options) { // Must not alter options, thus extending a fresh object... $.cookie(key, '', $.extend({}, options, { expires: -1 })); return !$.cookie(key); }; })); </script> <style> /* IM35641 to fix overlay style while above JS function failed to execute */ div.popup_shadow9, div.popup_title_bar, div.popup_shadow1 { height: 45px !important; } div.popup_shadow9, div.popup_shadow1 { background-position: bottom !important; } div#popUp_forgotPassword, div#popUp_CardSecurityCode { z-index: 3000 !important; } div#popUp_forgotPassword div.popup_title_bar { width: 432px !important; } div#popUp_forgotPassword div.popup_content_wrapper { width: 432px !important; min-height: 332px !important; } div#popUp_CardSecurityCode div.popup_title_bar { width: 572px !important; } div#popUp_CardSecurityCode div.popup_content_wrapper { width: 572px !important; height: 572px !important; min-height: 332px !important; } </style>  <script type="text/javascript"> $(document).ready(function () { $('input[type="tel"],input[type="email"],input[type="number"]').addClass('form-control'); }); /* end (document).ready */ </script> <script> if($("#dr_productCrossSell").length > 0) { $("#dr_cartSummary").show(); } else { $("#dr_cartSummary").hide(); } </script> <script type="text/javascript"> function dr_submitRadioShippingEstimator(selectedValue) { /** ShippingEstimator change function is done in quickbuycheckout.js already **/ /*zoneList = $('#dr_shipCountry'); dr_isChecked = $('input[value="' + selectedValue + '"]').is(':checked'); shippingForm = document.EstimateShippingCostForm; shippingForm.shippingOptionID.value = selectedValue; shippingForm.country.value = $('#dr_shipCountry > option:selected').val(); if (dr_isChecked) { q = false; shippingForm.submit(); }*/ } var dr_VIVE = false; var dr_thisThemeID = '4773718000'; var dr_thisDomain = window.location.hostname; var dr_VIVE_THEMEs = '4773718000'; var dr_VIVE_EstimatedShippingIDs = '4773480000,4773480200'; var dr_VIVE_ShippingIDs = '4754174000,4754173900'; var dr_VIVE_Domain = 'store.us.vive.com'; var dr_HTC_Domain = 'store.us.htc.com'; if (dr_thisDomain == dr_VIVE_Domain) { dr_VIVE = true; } else { if (dr_thisDomain != dr_HTC_Domain) { if (dr_VIVE_THEMEs.indexOf(dr_thisThemeID) != -1) { dr_VIVE = true; } } } $('select#dr_shipMethod option, select[name="shippingOptionID"] option, input[name="shippingOptionID"]').each(function(){ // For the Cart page's shipping estimator: dr_value = '' + $(this).val() + ''; dr_text = '' + $(this).text() + ''; dr_type = '' + $(this).attr('type') + ''; dr_name = '' + $(this).attr('name') + ''; dr_tagName = ('' + $(this).prop('tagName') + '').toLowerCase(); if (dr_VIVE) { // on a Vive flow: show only Vive-approved shipping methods $('.dr_freeShippingOfferText').remove(); if ((dr_value != '') && (dr_VIVE_EstimatedShippingIDs.indexOf(dr_value) == -1)) { // Remove non-Vive 2-day and standard shipping options if (dr_type == 'radio') { $(this).parent().remove(); } else { $(this).remove(); } } else { // Don't remove anything; but on radio buttons, add submit form call if ((dr_tagName == 'input') && (dr_name == 'shippingOptionID')) { $(this).click(function(){ dr_thisRadioValue = $(this).val(); dr_submitRadioShippingEstimator(dr_thisRadioValue); }); } } } else { // on a non-VIVE flow: do NOT show Vive shipping methods if ((dr_value != '') && (dr_VIVE_EstimatedShippingIDs.indexOf(dr_value) != -1)) { // Remove both Vive 2-day and standard shipping options if (dr_type == 'radio') { $(this).parent().remove(); } else { $(this).remove(); } } else { // Don't remove anything; but on radio buttons, add submit form call if ((dr_tagName == 'input') && (dr_name == 'shippingOptionID')) { $(this).click(function(){ dr_thisRadioValue = $(this).val(); dr_submitRadioShippingEstimator(dr_thisRadioValue); }); } } } }); $('select[name="shippingMethodID"] option, select#shippingMethodID option, input[name="shippingMethodID"]').each(function(){ // For the ConfirmOrder page's shipping selector: dr_value = '' + $(this).val() + ''; dr_text = '' + $(this).text() + ''; dr_type = '' + $(this).attr('type') + ''; dr_name = '' + $(this).attr('name') + ''; dr_tagName = ('' + $(this).prop('tagName') + '').toLowerCase(); if (dr_VIVE) { // on a Vive flow: show only Vive-approved shipping methods if ((dr_value != '') && (dr_VIVE_ShippingIDs.indexOf(dr_value) == -1)) { // Remove non-Vive 2-day and standard shipping options if (dr_type == 'radio') { $(this).parent().remove(); } else { $(this).remove(); } } else { // Don't remove anything; but on radio buttons, add submit form call if ((dr_tagName == 'input') && (dr_name == 'shippingMethodID')) { $(this).click(function(){ dr_thisRadioValue = $(this).val(); selectDifferentShippingMethod(); }); } } } else { // on a non-VIVE flow: do NOT show Vive shipping methods if ((dr_value != '') && (dr_VIVE_ShippingIDs.indexOf(dr_value) != -1)) { // Remove both Vive 2-day and standard shipping options if (dr_type == 'radio') { $(this).parent().remove(); } else { $(this).remove(); } } else { // Don't remove anything; but on radio buttons, add submit form call if ((dr_tagName == 'input') && (dr_name == 'shippingMethodID')) { $(this).click(function(){ dr_thisRadioValue = $(this).val(); selectDifferentShippingMethod(); }); } } } }); $('#dr_ProductDetails #dr_productImage img').css('max-width','250px'); // Make PD Pages more test-order friendly </script> <script src="//web.archive.org/web/20210420222106js_/https://drh.img.digitalriver.com/DRHM/Storefront/Site/htcus/cm/multimedia/js/accessibility.js"></script> </body> </html>

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