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</div> </header>   <div class="region region-content"> <div id="block-block-517" class="block block-block"> <div class="content"> <style> /* https://www.concur.com/admin/structure/block/manage/block/517/configure */ .content_quote_logo_left .left_logo_container img{ background-color: transparent !important; } </style> </div> </div> <div id="block-block-519" class="block block-block"> <div class="content"> <style> .www-header-com .header-drawer .link-group-list li.call-out a:hover{ color: black !important; } </style> <script> jQuery(document).ready( function () { console.log('temporary menu fix -- block #519 -- force menu callout hover text color to be black'); } ); </script> </div> </div> <div id="block-system-main" class="block block-system"> <div class="content"> <section class="header_hero_pictogram theme_black"> <div class="container"> <div class="flex-row"> <div class="col-xs-12 flex-col visible-xs hidden-sm hidden-md hidden-lg"> <img class="pictogram" src="https://www.concur.com/sites/default/files/0521_user-support-desk_hero-picto_1.png"> </div> <div class="col-xs-12 col-md-8 flex-col"> <h1>User Support Desk</h1> <p class="sub_text">Get 24/7 help from our global team of experts when you purchase add-on support for your SAP Concur solutions.</p> <div class="row"> <div class="button_group col-sm-12"> <div class="inline-cta"> <a href="/en-us/support" class="btn primary at-element-click-tracking">Existing customers get help here</a> </div> </div> </div> </div> <div class="col-xs-12 offset-md-1 col-md-3 flex-col text-right hidden-xs visible-sm visible-md visible-lg"> <img class="pictogram" src="https://www.concur.com/sites/default/files/0521_user-support-desk_hero-picto_1.png"> </div> </div> </div> </section> <section class='content_6_6_themed theme_white '> <div class="container"> <div class="col-xs-12 col-md-height audience-0"> <div class="col-md-6 col-xs-12 flush visible-sm visible-xs"> <div class="column_2 col-xs-12 flush"> <p class="visible-sm visible-xs" style="font-size: 1.7rem;line-height: 1.307693;margin: 2rem 0;font-weight:500;margin-top:20px;">Get fast, accurate answers about your SAP Concur solutions</p> <img class="img-responsive" src="https://www.concur.com/sites/default/files/276400_276400_l_srgb_s_gl_usersupport.jpg" alt=""/> </div> </div> <div class="col-lg-5 col-md-6 col-xs-12 flush-sm flush-left flush-lg"> <div class="column_1 col-xs-12 flush-sm flush-left flush-lg"> <h2 class="hidden-sm hidden-xs">Get fast, accurate answers about your SAP Concur solutions</h2> <p><p>User Support Desk provides guidance on issues that stand in the way of employee productivity. If a user has a question about an SAP Concur product, our experts are ready to solve issues quickly, accurately, and professionally.</p> <ul> <li>Employees save time and can get back to their jobs</li> <li>Administrators can focus on more important tasks</li> <li>Simplify product adoption and policy compliance</li> </ul></p> <p><a href="https://www.concur.com/en-us/resource-center/brochures/concur-user-support-desk"class="btn primary">Read the brochure</a> </p> </div> </div> <div class="col-md-6 col-lg-offset-1 col-xs-12 flush-sm flush-right flush-lg hidden-sm hidden-xs"> <div class="column_2 col-xs-12 flush-sm flush-right flush-lg"> <img class="img-responsive" src="https://www.concur.com/sites/default/files/276400_276400_l_srgb_s_gl_usersupport.jpg" alt=""/> </div> </div> </div> </div> </section> <section class='content_6_6_themed theme_white '> <div class="container"> <div class="col-xs-12 col-md-height audience-0"> <div class="col-md-6 col-xs-12 flush-sm flush-left flush-lg"> <div class="column_2 col-xs-12 flush-sm flush-left flush-lg"> <p class="visible-sm visible-xs" style="font-size: 1.7rem;line-height: 1.307693;margin: 2rem 0;font-weight:500;margin-top:20px;">The advantages of using external subject-matter experts</p> <img class="img-responsive" src="https://www.concur.com/sites/default/files/0419_user-support_stairstep-2.png" alt=""/> </div> </div> <div class="col-lg-5 col-md-6 col-lg-offset-1 flush-sm flush-right flush-lg"> <div class="column_1 col-xs-12 flush-sm flush-right flush-lg"> <h2 class="hidden-sm hidden-xs">The advantages of using external subject-matter experts</h2> <p><p>In fast-paced business environments, you need to make the most of every day. To give employees time to focus on tasks that drive results, it often makes sense to hire external subject-matter experts. Read our tip sheet to see how and when companies should use outside resources.</p></p> <p><a href="https://www.concur.com/en-us/resource-center/brochures/sap-concur-extended-services-get-more-time-back-your-day"class="btn primary">Get the brochure</a> </p> </div> </div> </div> </div> </section> <section class='content_6_6_themed theme_white '> <div class="container"> <div class="col-xs-12 col-md-height audience-0"> <div class="col-md-6 col-xs-12 flush visible-sm visible-xs"> <div class="column_2 col-xs-12 flush"> <p class="visible-sm visible-xs" style="font-size: 1.7rem;line-height: 1.307693;margin: 2rem 0;font-weight:500;margin-top:20px;">Where to turn if your company doesn't have User Support Desk</p> <img class="img-responsive" src="https://www.concur.com/sites/default/files/0621_user-support-desk_stairstep-1_0.png" alt=""/> </div> </div> <div class="col-lg-5 col-md-6 col-xs-12 flush-sm flush-left flush-lg"> <div class="column_1 col-xs-12 flush-sm flush-left flush-lg"> <h2 class="hidden-sm hidden-xs">Where to turn if your company doesn't have User Support Desk</h2> <p>If your company didn’t purchase User Support Desk, internal support is often provided by those who approve expense reports, invoices, or travel. It's usually best to start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.</p> <p><a href="/user-support"class="btn primary">See what support is available to you</a> </p> </div> </div> <div class="col-md-6 col-lg-offset-1 col-xs-12 flush-sm flush-right flush-lg hidden-sm hidden-xs"> <div class="column_2 col-xs-12 flush-sm flush-right flush-lg"> <img class="img-responsive" src="https://www.concur.com/sites/default/files/0621_user-support-desk_stairstep-1_0.png" alt=""/> </div> </div> </div> </div> </section> <section class='content_12_center_column theme_light_grey '> <div class='container'> <div class='col-lg-12 text-center section-header'> <h2 class="xsm"> Here’s what you get with User Support Desk </h2> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_clock-r.png"> <h4>24/7 support</h4> <p class="features-text">Get expert answers, any time of day, to questions you may have about your SAP Concur solutions.</p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_expense.png"> <h4>Solutions for your specific needs</h4> <p class="features-text">Our representatives understand your specific system configurations, policies, and platforms (including mobile).</p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_collaboration.png"> <h4>Support in multiple languages</h4> <p class="features-text">Our support team can assist you in English, Brazilian Portuguese, Spanish, German, French, Italian, Japanese, and Mandarin.</p> </div> </div> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_mobile-alerts.png"> <h4>Full commitment to answering your questions</h4> <p class="features-text">Most questions are answered on the first call. For more difficult cases, we engage multiple teams and provide regular updates until your question is answered.</p> </div> </div> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_data.png"> <h4>Custom reporting</h4> <p class="features-text">Get periodic updates on performance indicators like opened and resolved support cases, support contacts, and response times.</p> </div> </div> </div> </div> </section> <section class='content_12_center_column theme_grey '> <div class='container'> <div class='col-lg-12 text-center section-header'> <h2 class="xsm"> SAP Concur support product suite </h2> <p class="xl"> Learn about other SAP Concur support products and find the right one for your business. </p> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/informed_pictogram_120px.png"> <h4>Service Assistant (SMB only)</h4> <ul class="list-unstyled"> <li>Product help from coaches</li> <li>Assistance with configuration requests</li> <li>Recommendations on feature adoption</li> <li>Group release notes call</li> </ul> <p><a href="https://www.concur.com/service-assistant">Learn about Service Assistant</a></p> </div> </div> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/person_pictogram_120px.png"> <h4>Concur Essential Care</h4> <ul class="list-unstyled"> <li>Access to one or more consultants</li> <li>Assistance with configuration requests</li> <li>Recommendations on feature adoption</li> <li>Group release notes call</li> </ul> <p><a href="/essential-care">Learn about Concur Essential Care</a></p> </div> </div> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/pictogram_120px_b_collaboration.png"> <h4>Concur Advanced Care</h4> <ul class="list-unstyled"> <li>Designated senior consultant</li> <li>Regularly scheduled calls</li> <li>Annual remote interactive site workshop</li> <li>Success plan, scorecard, KPI monitoring, issue log</li> <li>Monthly release notes consultation</li> </ul> <p><a href="https://www.concur.com/advanced-care-support">Learn about Concur Advanced Care</a></p> </div> </div> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <img src="https://www.concur.com/sites/default/files/collaboration_pictogram_120px.png"> <h4>Concur Select Care</h4> <ul class="list-unstyled"> <li>Designated select care manager</li> <li>Enhanced contractual SLAs</li> <li>24/7 crisis support</li> <li>Annual onsite interactive site workshop</li> <li>Job monitoring</li> <li>Product roadmap review</li> <li>Monthly release notes consultation</li> <li>Success plan, scorecard, KPI monitoring, issue log</li> </ul> <p><a href="https://www.concur.com/en-us/select-care">Learn about Concur Select Care</a></p> </div> </div> </div> </div> </section> </div> </div> </div>   <div class="region region-footer"> <div id="block-menu-concur-drupal-footer-soci" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="https://www.facebook.com/SAPConcur/" class="facebook">facebook</a></li> <li class="leaf"><a href="https://twitter.com/SAPConcur" class="twitter">twitter</a></li> <li class="leaf"><a href="https://www.linkedin.com/company/sapconcur/" class="linkedin">linkedin</a></li> <li class="last leaf"><a href="https://www.youtube.com/c/SAPConcur" class="youtube">youtube</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-supp" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="https://open.concur.com">SERVICE STATUS</a></li> <li class="leaf"><a href="/blog">BLOG</a></li> <li class="leaf"><a href="/en-us/contact">CONTACT SALES</a></li> <li class="leaf"><a href="/en-us/get-quote-form">REQUEST A QUOTE</a></li> <li class="leaf"><a href="/demo-request">REQUEST A DEMO</a></li> <li class="leaf"><a href="/en-us/support">SUPPORT</a></li> <li class="leaf"><a href="/en-us/faq">FAQ</a></li> <li class="last leaf"><a href="https://www.sap.com/index.html">VISIT SAP.COM</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-copy" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="/en-us/privacy-policy">Privacy</a></li> <li class="last leaf"><a href="/en-us/termsofuse">Terms of Use</a></li> </ul> </div> </div> <div id="block-block-501" class="block block-block"> <div class="content"> <style> #concur-responsive-menu input[name='sqs'] { max-width: 320px; 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