Support - CCH Tagetik | Wolters Kluwer

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class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/nl-be" data-variantfieldname="Link">Dutch</a> </div> </li> <li> <div class="field-link"> <a href="/fr-be" data-variantfieldname="Link">French</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Czech Republic</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/cs-cz" data-variantfieldname="Link">Czech</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Denmark</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/da-dk" data-variantfieldname="Link">Denmark</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">France</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/fr-fr" data-variantfieldname="Link">French</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/fr-fr/solutions/cch-tagetik/services/support" data-variantfieldname="Link">French</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Germany</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/de-de" data-variantfieldname="Link">German</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/de-de/solutions/cch-tagetik/services/support" data-variantfieldname="Link">German</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Hungary</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/hu-hu" data-variantfieldname="Link">Hungarian</a> 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class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/nl-nl" data-variantfieldname="Link">Dutch</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Norway</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/nb-no" data-variantfieldname="Link">Norwegian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Poland</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/pl-pl" data-variantfieldname="Link">Polish</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Portugal</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/pt-pt" data-variantfieldname="Link">Portuguese</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Romania</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/ro-ro" data-variantfieldname="Link">Romanian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Slovakia</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/sk-sk" data-variantfieldname="Link">Slovak</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Spain</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/es-es" data-variantfieldname="Link">Spanish</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 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class="language-selector-modal__country-name">Australia</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/en-au" data-variantfieldname="Link">English</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">China</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="https://www.wolterskluwer.cn" data-variantfieldname="Link" target="_blank" rel="noopener noreferrer">Simplified Chinese</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Hong 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class="language-selector-modal__country-name">New Zealand</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/en-nz" data-variantfieldname="Link">English</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Philippines</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/en-ph" data-variantfieldname="Link">English</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Singapore</h6> <div class="language-selector-modal__page"> <span 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class="component-content"> <h6 class="language-selector-modal__country-name">Taiwan</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/zh-tw" data-variantfieldname="Link">English</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Thailand</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/th-th" data-variantfieldname="Link">English</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Vietnam</h6> <div 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class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/insurance-contracts-ifrs-17" target="|Custom">Insurance Contracts: IFRS 17</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/lease-accounting-ifrs16-asc842" target="|Custom">Lease Accounting: IFRS 16 & ASC 842</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/solvency-ii" target="|Custom">Solvency II</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/eba-regulatory-reporting" target="|Custom">EBA Regulatory Reporting</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/ixbrl" target="|Custom">iXBRL</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Corporate Tax</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/global-minimum-tax" target="">Global Minimum Tax</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/tax-provision-reporting" target="">Tax Provision & Reporting</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Extended Planning</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/budgeting-planning-forecasting" target="|Custom">Budgeting, Planning & Forecasting</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/predictive-intelligence" target="|Custom">Predictive Intelligence</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/cash-flow-planning-analysis" target="|Custom">Cash Flow Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/integrated-business-planning" target="|Custom">Integrated Business Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/applications-marketplace/capital-expenses-planning" target="|Custom">Capital Expenses Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/applications-marketplace/workforce-planning" target="|Custom">Workforce Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en/solutions/cch-tagetik/production-cost-planning-control" target="|Custom">Production Cost Planning Control</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading"></h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/supply-chain-planning" target="">Supply Chain Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/demand-planning" target="">Demand Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/inventory-optimization" target="">Inventory Optimization</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/supply-planning" target="">Supply Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/production-planning" target="">Production Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/sales-and-operations-planning" target="">Sales & Operations Planning</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Services <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Services</p> <p class="ow-solution-body"><span>Leaders in customer service and satisfaction.</span></p> <a class="ow-solution-link" href="/en-hk/solutions/cch-tagetik/services" target="|Custom">Services <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Academy</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/academy" target="|Custom">CCH® Tagetik Academy</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/support" target="|Custom">Contact CCH® Tagetik Support</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/about/contact-us" target="|Custom">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/demo" target="|Custom">Request a Demo</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Services</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/consulting" target="|Custom">Consulting Services</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/support" target="|Custom">CCH® Tagetik Support</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Customers <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Customers</p> <p class="ow-solution-body"><span>At CCH® Tagetik, we are continuously updating our performance management software with innovations based on input from our customers to improve the customer experience. We value customer relationships above all else. That’s why our customers rank us high in independent customer satisfaction surveys.</span></p> <a class="ow-solution-link" href="/en-hk/solutions/cch-tagetik/customers" target="|Custom">Customers <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/about/contact-us" target="">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/demo" target="">Request a Demo</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Customers</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/customers" target="|Custom">View All CCH Tagetik Customers</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/customers/customer-videos" target="|Custom">Customer Videos</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/resources/case-studies" target="|Custom">Case Studies</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Support</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/support" target="|Custom">CCH® Tagetik Support</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/community" target="|Custom">CCH® Tagetik Community</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Resources <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Resources</p> <p class="ow-solution-body"><span>Access our complimentary and informative resources focused on improving corporate performance management processes.</span></p> <a class="ow-solution-link" href="/en-hk/solutions/cch-tagetik/resources" target="|Custom">Resources <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Events & Webinars</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en-hk/events?f:solutionsuite=%7B50F941DD-0A9A-440B-B169-6DD342140DF0%7D" target="_blank">Upcoming event</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en-hk/expert-insights/search-results?f:contenttype=Insight%20Webinar%20Page&f:solutionsuite=CCH%C2%AE%20Tagetik" target="_blank">On-Demand Webinar</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Collateral</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/resources/analyst-reports" target="|Custom">Analyst Reports</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/resources/white-papers" target="|Custom">eBooks and White Papers</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/resources/case-studies" target="|Custom">Case Studies</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Videos</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/customers/customer-videos" target="|Custom">Customer Videos</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en/expert-insights/search-results?f:contenttype=Insight%20Video%20Page&f:solutionsuite=%7B50F941DD-0A9A-440B-B169-6DD342140DF0%7D" target="_blank">Expert Insights Videos</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Academy and Community</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/academy" target="|Custom">CCH® Tagetik Academy</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/community" target="|Custom">CCH® Tagetik Community</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> About <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">About</p> <p class="ow-solution-body"><span>We understand the complex challenges that the Office of the CFO faces and translate that knowledge into intuitive, enterprise-scale CCH® Tagetik performance management software solutions.</span></p> <a class="ow-solution-link" href="/en-hk/solutions/cch-tagetik/about" target="|Custom">About <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">About CCH® Tagetik</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://careers.wolterskluwer.com" target="_blank">Careers</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/partners" target="|Custom">Partners</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/cch-tagetik-insiders" target="|Custom">CCH® Tagetik Insiders</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/governance-certifications" target="|Custom">Goverance & Certifications</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/analyst-reviews-and-awards" target="|Custom">Analyst review and awards</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en/news?f:contenttype=News%20Page%7CPress%20Release%20Page&f:solutionsuite=%7B50F941DD-0A9A-440B-B169-6DD342140DF0%7D" target="_blank">Press Releases</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/about/contact-us" target="|Custom">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/about/contact-us" target="|Custom">Find Our Offices</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/demo" target="|Custom">Request a Demo</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Academy and Community</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/services/academy" target="|Custom">CCH® Tagetik Academy</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en-hk/solutions/cch-tagetik/community" target="|Custom">CCH® Tagetik Community</a> </li> </ul> </div> </div> </div> </li> </ul> </div> <div class="ow-nav-optional"> <ul class="ow-nav-optional-list"> <li class="ow-nav-optional-list-item"> <a class="ow-nav-optional-link" href="https://community.tagetik.com/" target="_blank"> <span aria-hidden="true" class="ow-icon wk-icon-users"></span> <span class="ow-nav-optional-link-text">Community Log In</span> </a> </li> </ul> <div class="ow-nav-cta"> <a class="ow-cta-button" href="/en-hk/solutions/cch-tagetik/demo" target="|Custom"> Request a Demo </a> </div> <div class="row"></div> </div> </div> </div> </div> </nav> </div> </div> </div> <div class=" placeholder-gap container-fluid"> <div > <div class="row"></div> </div> </div> </div></div></div> </div> </header>   <main> <div id="content" class="container"> <div class="row"> <div class="component wk-container background-full alternate-background container-with-cards"> <div class="component-content"> <div class="row"> <div class="row component column-splitter"> <div class="col-12 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0"> <div class="row"> <div class="component cards no-image position-center"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3">Contact support</div><div class="card-description field-carddescription">Contact the support team by filling out a form.<br /><br /><br /></div></div><div class="card-cta field-cardbuttonlabel"><a title="Submit Your Request" href="/en-hk/solutions/cch-tagetik/about/contact-us">Submit Your Request</a></div></div></div> </div> </div> </div> </div> <div class="col-12 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0"> <div class="row"> <div class="component cards no-image position-center"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p>From May 9th 2020 with our <strong>new Support portal</strong> we’ve got answers and solutions to your tech issues!</p></div><div class="card-description field-carddescription"><p style="text-align: center;">Already registered to the Support portal?</p></div></div><div class="card-cta field-cardbuttonlabel"><a target="_blank" title="Support portal Login" href="https://cchtagetik.force.com/CustomerPortal/" rel="noopener noreferrer">Support Portal Login</a></div></div></div> </div> </div> </div> </div> <div class="col-12 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0"> <div class="row"> <div class="component cards no-image position-center"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p>Technical resources</p></div><div class="card-description field-carddescription"><p style="text-align: center;">Browse our technical resources and ask questions in the CCH Tagetik Community.</p> <p style="text-align: center;"> </p></div></div><div class="card-cta field-cardbuttonlabel"><a target="_blank" href="https://community.tagetik.com/accounts/login_form" rel="noopener noreferrer">CCH Tagetik Community Login</a></div></div></div> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <h6 style="text-align: center;">To access the CCH Tagetik Community, <br /> you must be a registered member.</h6> <p style="text-align: center;"><strong><a href="https://community.tagetik.com/accounts/register" target="_blank">Register Here →</a></strong></p> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 style="text-align: center;">We're dedicated to your success</h3> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <p class="article" style="text-align: center;">Our support team is comprised of trained financial application specialists, product specialists, and IT professionals who will collaborate with you to resolve any issue — whether that's a simple user inquiry or a complicated technical request.</p> </div> </div> <div class="row component column-splitter"> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4 class="article" style="text-align: left;"> <br /> <br /> <br /> <br /> <br /> <br /> Standard support for <br /> CCH Tagetik customers<br /> <br /> </h4> <h4 class="article" style="text-align: left;"></h4> <p style="text-align: left;">If you're already a CCH Tagetik Customer, standard support is included in your annual maintenance fee. It includes:</p> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom container-gray-background"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4 style="text-align: center;"><span class="table-dark-blue">On-premise<br /> <br /> </span></h4> <ul> <li style="text-align: left;"><span class="table-dark-blue">eSupport portal for reporting bugs</span></li> <li style="text-align: left;"><span class="table-dark-blue">Unlimited bug fixing</span></li> <li style="text-align: left;"><span class="table-dark-blue">Free download of most updated version of your software</span></li> <li style="text-align: left;"><span class="table-dark-blue">Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources </span></li> <li style="text-align: left;"><span class="table-dark-blue">A global network of certified partners that support you locally</span></li> </ul> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom container-gray-background"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4 style="text-align: center;"><span class="table-dark-blue">On the cloud<br /><br /></span></h4> <ul> <li style="text-align: left;"><span class="table-dark-blue">Access control and provisioning</span></li> <li style="text-align: left;"><span class="table-dark-blue">Updates and upgrades</span></li> <li style="text-align: left;"><span class="table-dark-blue">Data backup, restore, and disaster recovery</span></li> <li style="text-align: left;"><span class="table-dark-blue">Infrastructure performance fine-tuning</span></li> <li style="text-align: left;"><span class="table-dark-blue">Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources</span></li> </ul> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container background-full alternate-background"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 style="text-align: center;">Additional support services</h3> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <p style="text-align: center;">Need to extend your standard support package beyond functional issues? Check out our additional support services.</p> </div> </div> <div class="row component column-splitter"> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">SLA and escalation</p></div><div class="card-description field-carddescription"><p style="margin-bottom: 12pt;"><span style="color: #474747;"><strong><span style="color: #474747;">◦ </span></strong>Shortened response time<br /> <strong><span style="color: #474747;">◦ </span></strong></span><span style="color: #474747;">Cure period<br /> </span><span style="color: #474747;"><strong><span style="color: #474747;">◦ </span></strong>Escalation</span></p> <p style="margin-bottom: 12pt;"><span style="color: #474747;"></span>** Extra fee on the standard support contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en-hk/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">Follow the sun</p></div><div class="card-description field-carddescription"><p style="margin-bottom: 12pt;"><strong><span style="color: #474747;">◦ </span></strong><span style="background: white; color: #474747;">Extended first-level support to 24 hours by 5 days</span></p> <p style="margin-bottom: 12pt;"><span style="background: white; color: #474747;"></span>** Extra fee on the standard support contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en-hk/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">Advanced support services</p> <ul></ul></div><div class="card-description field-carddescription"><p><strong><span style="color: #474747;">◦ </span></strong>Release/patch install<br /> <strong><span style="color: #474747;">◦ </span></strong>Functional and technical assistance<br /> <strong><span style="color: #474747;">◦ </span></strong>Application and performance troubleshooting<br /> <strong><span style="color: #474747;">◦ </span></strong>Governance</p> <p> </p> <p>** Time and material contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en-hk/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container background-full"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 class="article" style="text-align: center;">What's included?</h3> </div> </div> <div class="row component column-splitter"> <div class="col-md-12 col-xl-6 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4>SLA and escalation:<br /><br /></h4> <ul> <li>Shortened response time for a better responsiveness.</li> <li><strong>Cure period:</strong> Time limit in service hours for providing a fix, a workaround or an action plan.</li> <li><strong>Escalation request:</strong> By raising an escalation request, CCH Tagetik Senior Management will be notified. Our senior technical staff will be immediately available to help bring your issue to a close.</li> </ul> <h4>Follow the sun:<br /><br /></h4> <p>Extended first-level support service hours consisting of twenty-four working hours in five working days provided by CCH Tagetik support team based in Europe, Asia and USA.</p> </div> </div> </div> </div> <div class="col-md-12 col-xl-6 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4>Advanced support services:<br /><br /></h4> <ul> <li>Release/patch installation assistance: The CCH Tagetik Team supports you with upgrades.</li> <li>Functional/technical assistance: Functional and technical assistance for maintaining your environment. 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