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CCanna - BBC Music
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role="menubar"> <li id="mn-mi-home"> <a href="/web/20180203072627/https://www.bbc.co.uk/music">Baile</a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-tracks "> <input type="radio" id="mn-drawer-tracks" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-tracks" class="panel mn-tracks"> <h3 class="b-g-p">Traiceanna</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-tracks-popular" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/tracks/popular"> Móréilimh </a> </li> <li id="mn-mi-tracks-find-a-track" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/tracks/find"> Aimsigh traic </a> </li> <li id="mn-mi-tracks-recommended" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/tracks/recommended"> Molta </a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-audiovideo "> <input type="radio" id="mn-drawer-audiovideo" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-audiovideo" class="panel mn-audiovideo"> <h3 class="b-g-p">Taibhithe</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-audiovideo-popular" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/audiovideo/popular"> Móréilimh </a> </li> <li id="mn-mi-audiovideo-all" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/audiovideo/featured"> Gach rud </a> </li> <li id="mn-mi-audiovideo-recommended" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/audiovideo/recommended"> Molta </a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-playlists "> <input type="radio" id="mn-drawer-playlists" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-playlists" class="panel mn-playlists"> <h3 class="b-g-p">Seinnliostaí</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-playlists-featured" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/playlists/featured"> Faoi Thrácht </a> </li> <li id="mn-mi-playlists-all" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/playlists/a-z"> Gach rud </a> </li> <li id="mn-mi-playlists-recommended" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/playlists/recommended"> Molta </a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-artists "> <input type="radio" id="mn-drawer-artists" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-artists" class="panel mn-artists"> <h3 class="b-g-p">Ealaíontóirí</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-artists-popular" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/artists/popular"> Móréilimh </a> </li> <li id="mn-mi-artists-all" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/artists/a-z"> Gach rud </a> </li> <li id="mn-mi-artists-recommended" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/artists/recommended"> Molta </a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-more "> <input type="radio" id="mn-drawer-more" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-more" class="panel mn-more"> <h3 class="b-g-p">Tuilleadh</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/introducing"> BBC Introducing </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/iplayer/categories/music/highlights"> BBC Music in iPlayer </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/https://www.bbc.co.uk/events/evhz3d"> BBC Music Sound of 2018 </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/programmes/p05b84xr"> BBC Music Jazz </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/glastonbury"> Glastonbury </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/proms"> BBC Proms </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/https://www.bbc.co.uk/events/e6fmbp"> BBC Music Day </a> </li> <li id="mn-mi-" class="" role="menuitem"> <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/orchestras"> BBC Performing Groups </a> </li> </ul> </nav> </div> <div class="mn-panel-wrapper mn-mymusic highlightedLinkItem"> <input type="radio" id="mn-drawer-mymusic" name="mn-drawer" aria-hidden="true"> <nav id="mn-panel-mymusic" class="panel mn-mymusic"> <h3 class="b-g-p">My Music</h3> <ul class="clearfix b-g-p" role="menubar"> <li id="mn-mi-mymusic-tracks" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/tracks/my"> Mo Thraiceanna </a> </li> <li id="mn-mi-mymusic-performances" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/performances/my"> Mo Thaibhithe </a> </li> <li id="mn-mi-mymusic-interviews" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/interviews/my"> M’Agallaimh </a> </li> <li id="mn-mi-mymusic-playlists" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/playlists/my"> Mo Sheinnliostaí </a> </li> <li id="mn-mi-mymusic-artists" class="" role="menuitem"> <a href="/web/20180203072627/https://www.bbc.co.uk/music/artists/my"> Mo Cheoltóirí </a> </li> </ul> </nav> </div> </section> <button id="mn-tab-exit-re-enter"></button> </section> </div> <div role="main" id="skip-to-content" class="msc-clips-content msc-has-hovers msc-no-js"> <div class="msc-hide-image mobile-width"></div> <div class="msc-hide-image high-dpi"></div> <div class="msc-main-content-wrapper"> <div class="msc-main-content"> <h2 class="faq-title" id="faq-top" ">Frequently Asked Questions</h2> <div class="faq-menu"> <h3 class="faq-menu-title">BBC Music website</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#BBC_Music_website"> What is this site for? </a> </li> </ul> <h3 class="faq-menu-title">Using the site</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#how_do_I_find_a_particular_artist"> How do I find a particular artist? </a> </li> </ul> <h3 class="faq-menu-title">Our Data</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#where_does_the_data_come_from"> Where does the data come from? </a> </li> <li class="faq-menu-item"> <a href="#content_thats_inaccurate"> What if I find some content that's inaccurate? </a> </li> <li class="faq-menu-item"> <a href="#artist_play_count_information"> Artist play count information </a> </li> </ul> <h3 class="faq-menu-title">How can I get involved?</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#how_to_get_artist_page"> How do I get my band an artist page? </a> </li> <li class="faq-menu-item"> <a href="#change_artist_image"> How do I get my artist image added or changed? </a> </li> <li class="faq-menu-item"> <a href="#what_does_this_site_offer_developers"> What does this site offer developers? </a> </li> </ul> <h3 class="faq-menu-title">Using My Tracks</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#what_is_my_tracks"> What is My Tracks? </a> </li> <li class="faq-menu-item"> <a href="#finding_new_tracks_for_my_tracks"> How can I find new tracks to add to My Tracks? </a> </li> <li class="faq-menu-item"> <a href="#why_do_I_need_to_sign_in"> Why do you ask me to sign in to add tracks? </a> </li> <li class="faq-menu-item"> <a href="#how_can_I_sign_in_to_BBC_ID"> How can I sign in to BBC iD? </a> </li> <li class="faq-menu-item"> <a href="#why_do_i_have_to_export_tracks"> Why do I have to export my tracks to listen to them in full? </a> </li> <li class="faq-menu-item"> <a href="#why_do_i_have_to_be_over_16"> Why do I have to be 16 or over to export tracks? </a> </li> <li class="faq-menu-item"> <a href="#can_i_use_other_music_services"> Can I use any music services other than Deezer, Spotify or YouTube? </a> </li> <li class="faq-menu-item"> <a href="#playlist_visibility"> Can anyone else see the tracks I've added? </a> </li> <li class="faq-menu-item"> <a href="#can_i_have_more_than_one_playlist"> Can I have more than one playlist? </a> </li> <li class="faq-menu-item"> <a href="#iplayer_radio_mobile_app"> Can I use My Tracks in the iPlayer Radio mobile app? </a> </li> <li class="faq-menu-item"> <a href="#can_i_add_tracks_from_iplayer"> Can I add tracks to My Tracks from iPlayer? </a> </li> <li class="faq-menu-item"> <a href="#leaving_feeback_about_my_tracks"> How can I leave feedback about My Tracks? </a> </li> </ul> <h3 class="faq-menu-title">How do you give me recommendations?</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#enable_personalisation"> What are the recommendations on BBC Music based on? </a> </li> <li class="faq-menu-item"> <a href="#audiovideo_recommendations"> How do you give me Audio and Video recommendations? </a> </li> <li class="faq-menu-item"> <a href="#playlist_recommendations"> How do you give me Playlist recommendations? </a> </li> <li class="faq-menu-item"> <a href="#artist_recommendations"> How do you give me Artist recommendations? </a> </li> <li class="faq-menu-item"> <a href="#track_recommendations"> How do you give me Track recommendations? </a> </li> </ul> <h3 class="faq-menu-title">About the BBC Music app</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#how_can_get_the_app"> How can I get the BBC Music app? </a> </li> <li class="faq-menu-item"> <a href="#do_i_have_to_pay"> Do I have to pay for the BBC Music app? </a> </li> <li class="faq-menu-item"> <a href="#amazon"> Why does the Music app no longer download from the Amazon Appstore? </a> </li> <li class="faq-menu-item"> <a href="##apple_music_find_out_more"> How do I set up Apple Music as a listening partner? </a> </li> <li class="faq-menu-item"> <a href="#export_error"> Why do I get an empty playlist when I export? </a> </li> <li class="faq-menu-item"> <a href="#export_error"> Export is no longer working, what should I do? </a> </li> <li class="faq-menu-item"> <a href="#app_operating_systems"> Which operating systems does the BBC Music app support? </a> </li> <li class="faq-menu-item"> <a href="#app_log_in"> Why do I have to log-in to use the app? </a> </li> <li class="faq-menu-item"> <a href="#app_recommendations"> What are the recommendations based on in the BBC Music app? </a> </li> <li class="faq-menu-item"> <a href="#change_preferences"> How do I change my music preferences in the app after I have set them? </a> </li> <li class="faq-menu-item"> <a href="#service_unlink"> How do I unlink a streaming service from my account? </a> </li> <li class="faq-menu-item"> <a href="#app_feedback"> How can I give me feedback about the app? </a> </li> <li class="faq-menu-item"> <a href="#other_os"> Why does the app only work on iOS and Android and not other operating systems? </a> </li> <li class="faq-menu-item"> <a href="#ios_error"> Why do I get an error when I open the BBC Music app on iOS? </a> </li> </ul> <h3 class="faq-menu-title">Listening via our partners</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#why_cant_i_get_all_my_tracks"> Why can’t I get all my tracks in Deezer, Spotify or YouTube? </a> </li> <li class="faq-menu-item"> <a href="#add_plus_export"> Why does the music app work differently to the website? </a> </li> <li class="faq-menu-item"> <a href="#why_am_i_getting_wrong_tracks"> Why am I getting the wrong tracks when I export my Playlist? </a> </li> <li class="faq-menu-item"> <a href="#whats_happened_to_my_playlist_in_youtube"> I can no longer export my playlist to YouTube – what’s happened? </a> </li> <li class="faq-menu-item"> <a href="#our_arrangement_with_external_partners"> Does the BBC have any financial arrangement with Apple, Deezer, Spotify or YouTube? </a> </li> <li class="faq-menu-item"> <a href="#can_no_longer_export_to_spotify"> I can no longer export my playlist to Spotify - what has happened? </a> </li> <li class="faq-menu-item"> <a href="#can_no_longer_export_to_itunes"> Why can I no longer export my tracks to iTunes? </a> </li> <li class="faq-menu-item"> <a href="#apple_music_google_play"> Why can’t I export my tracks to Apple Music, Google Play Music or Tidal? </a> </li> <li class="faq-menu-item"> <a href="#youtube_channel"> Why do I need to have a channel in Youtube to export my tracks? </a> </li> </ul> <h3 class="faq-menu-title">Third-party Terms and Conditions</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#how_will_bbc_and_spotify_use_my_information"> How will the BBC and Spotify use my information? </a> </li> <li class="faq-menu-item"> <a href="#spotify_terms_and_conditions"> Terms and conditions for exporting to Spotify </a> </li> <li class="faq-menu-item"> <a href="#how_will_bbc_and_youtube_use_my_information"> How will the BBC and YouTube use my information? </a> </li> <li class="faq-menu-item"> <a href="#youtube_terms_and_conditions"> Terms and conditions for exporting to YouTube </a> </li> <li class="faq-menu-item"> <a href="#how_will_bbc_and_deezer_use_my_information"> How will the BBC and Deezer use my information? </a> </li> <li class="faq-menu-item"> <a href="#deezer_terms_and_conditions"> Terms and conditions for exporting to Deezer </a> </li> <li class="faq-menu-item"> <a href="#how_will_bbc_and_apple_music_use_my_information"> How will the BBC and Apple use my information? </a> </li> <li class="faq-menu-item"> <a href="#apple_music_terms_and_conditions"> Terms and conditions for exporting to Apple Music </a> </li> <li class="faq-menu-item"> <a href="#theres_an_ad_on_your_page"> There’s an ad on your page: I thought the BBC didn’t have ads? </a> </li> </ul> <h3 class="faq-menu-title">Rights</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#rights"> Rights </a> </li> </ul> <h3 class="faq-menu-title">Profanity</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#profanity"> Why does the BBC allow profane names of artists, tracks or albums to be displayed in full in some places while it hides them in others? </a> </li> </ul> <h3 class="faq-menu-title">Other Questions</h3> <ul class="faq-menu-list"> <li class="faq-menu-item"> <a href="#questions_about_tv_or_radio"> What if I have a question about TV or Radio, where can I find the answer? </a> </li> </ul> </div> <div class="faq-answers"> <h3 class="faq-answer-section-title">BBC Music website</h3> <h4 class="faq-answer-title first" id="BBC_Music_website"> What is this site for? </h4> <div class="faq-answer"> <p>We aim to provide a comprehensive guide to music content across the BBC. This includes profiles of artists who appear on <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/programmes">BBC programmes</a>, and information about when and where they have been played. We hope that users can quickly and easily find the kind of shows that might suit their tastes.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Using the site</h3> <h4 class="faq-answer-title first" id="how_do_I_find_a_particular_artist"> How do I find a particular artist? </h4> <div class="faq-answer"> <p>If you’re looking for a particular artist who's not featured on one of our pages, there are two ways to get to their page:</p> <p>1. Use the BBC search box at the top of this page.</p> <p>2. If you know the artist’s MusicBrainz ID (found by searching on <a href="https://web.archive.org/web/20180203072627/http://musicbrainz.org/">http://musicbrainz.org/</a>) you can use that to compose the URL, like so: <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/artists/6cd3b12e-c899-4f59-a770-c217954f247a">http://www.bbc.co.uk/music/artists/6cd3b12e-c899-4f59-a770-c217954f247a</a></p> <p>Here "6cd3b12e-c899-4f59-a770-c217954f247a" is the artist’s MusicBrainz ID.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Our Data</h3> <h4 class="faq-answer-title first" id="where_does_the_data_come_from"> Where does the data come from? </h4> <div class="faq-answer"> <p>Since hand-building a page for every artist heard on the BBC would be beyond our resources, we’re taking basic data around names, discographies and other key information from <a href="https://web.archive.org/web/20180203072627/https://musicbrainz.org/">MusicBrainz</a>, a website which offers discographical information on artists from <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/artists/d87e52c5-bb8d-4da8-b941-9f4928627dc8">Abba</a> to <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/artists/e20747e7-55a4-452e-8766-7b985585082d">Zappa</a> (along with about 600,000 others). The information on the site is contributed, edited and maintained by an international community of users (including many members of BBC staff involved in music broadcasting and content), in much in the same way as <a href="https://web.archive.org/web/20180203072627/https://en.wikipedia.org/">Wikipedia</a>.</p> <p>Incidentally, the artist biographies that we provide come from MusicBrainz via Wikipedia.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="content_thats_inaccurate"> What if I find some content that's inaccurate? </h4> <div class="faq-answer"> <p>Everybody is welcome to edit Wikipedia or MusicBrainz, and we are very keen to encourage experts among our users to contribute in this way. To edit MusicBrainz you will need to go through a simple registration process. Links are displayed on every artist page to edit entries for that artist in both places.</p> <p>In the unlikely event that you have spotted something offensive on the discographies or tracklists, please <a href="https://web.archive.org/web/20180203072627/mailto:Musicfeedback@bbc.co.uk">contact us</a> and let us know.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="artist_play_count_information"> Artist play count information </h4> <div class="faq-answer"> <p>We provide a list of artists most played on BBC radio within the past seven days. We would like to stress that this data should not be taken as a full and accurate record of the music that the BBC has played. We are continuously working to make the data more reliable.</p> <p>If you wish to use feeds of this data to build your own content, please read our section on Rights.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">How can I get involved?</h3> <h4 class="faq-answer-title first" id="how_to_get_artist_page"> How do I get my band an artist page? </h4> <div class="faq-answer"> <p>If you're in a band or are involved in representing and promoting artists, you'll find guides to getting started with MusicBrainz and creating new artists here:</p> <p><a href="https://web.archive.org/web/20180203072627/https://musicbrainz.org/doc/How_to_Create_an_Account">https://musicbrainz.org/doc/How_to_Create_an_Account</a></p> <p><a href="https://web.archive.org/web/20180203072627/https://musicbrainz.org/doc/How_to_Add_an_Artist">https://musicbrainz.org/doc/How_to_Add_an_Artist</a></p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="change_artist_image"> How do I get my artist image added or changed? </h4> <div class="faq-answer"> <p>If you're in a band or are involved in representing and promoting artists, you'll need to send an email to <a href="https://web.archive.org/web/20180203072627/mailto:Musicfeedback@bbc.co.uk">Musicfeedback@bbc.co.uk</a>, specifying the artist and providing an image. Images need to be at least 1920 x 1080px in size. Please also note we can only display images with an aspect ratio of 16:9.</p> <p>Important: for us to use an image you will need to confirm in writing that it is rights free in perpetuity across all platforms without a photographer’s credit.</p> <p>Please note we can only add photos to a BBC artist page if your act has been played on multiple occasions by a BBC national radio station.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="what_does_this_site_offer_developers"> What does this site offer developers? </h4> <div class="faq-answer"> <p>Previously we were offering JSON and XML representations of our artist pages at: /music/artists/:mbz_guid.[xml|json]</p> <p>As of October 2014 these are no longer available. However we are working on offering new and better APIs for developers to use in the coming months. More on that soon. In the meantime, if you have questions about this please send an email to musicproductfeedback@bbc.co.uk<a href="https://web.archive.org/web/20180203072627/mailto:BBCPlaylister@bbc.co.uk"><br/></a></p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Using My Tracks</h3> <h4 class="faq-answer-title first" id="what_is_my_tracks"> What is My Tracks? </h4> <div class="faq-answer"> <p>My Tracks is a quick, simple way to find and keep track of the music you love.</p> <p>Any time you hear a piece of music you love on the BBC, hit the add button and that track will be waiting in My Tracks for you to enjoy later.</p> <p>As well as building up your own personal playlist of tracks, you can export and listen to them on your chosen music service. You can discover more new music with recommendations from across the BBC.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="finding_new_tracks_for_my_tracks"> How can I find new tracks to add to My Tracks? </h4> <div class="faq-answer"> <p>Radio station playlists and programme tracklistings are a great place to find songs to add. Just look out for the add button next to tracks.</p> <p>The <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/tracks/popular">Popular on BBC Music</a> section has plenty of tracks you can add too.</p> <p>You can also follow BBC presenters’ playlists via the <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/playlists/presenters">Presenters page</a>. Once there you can follow a presenter by clicking on the add button by their name.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="why_do_I_need_to_sign_in"> Why do you ask me to sign in to add tracks? </h4> <div class="faq-answer"> <p>We ask you to sign in so you can add music from any device, and see your track selection wherever you are. So whatever you add on your computer will show up on your mobile or tablet (and vice versa).</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="how_can_I_sign_in_to_BBC_ID"> How can I sign in to BBC iD? </h4> <div class="faq-answer"> <p>You can sign in or register to BBC iD on any BBC page. It’s fast and free! Just look for “Sign in” at the top of the page. You can also sign in to the BBC using your Facebook or Google details.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="why_do_i_have_to_export_tracks"> Why do I have to export my tracks to listen to them in full? </h4> <div class="faq-answer"> <p>The BBC doesn’t own the necessary rights to the tracks we play. So we’re not allowed to play the tracks in full on demand.</p> <p>Instead we’re working with Deezer, Spotify and YouTube to let you export and listen to your tracks in full on these services. As time goes on we’ll also be working with other music services so you can export your playlist to these too.</p> <p>To export your tracks, look for the external music service links on your chosen playlist and click on the one you want to use to listen to the tracks in full.</p> <p>Keep in mind that not all tracks will be available in every service - especially exclusive BBC performances.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="why_do_i_have_to_be_over_16"> Why do I have to be 16 or over to export tracks? </h4> <div class="faq-answer"> <p>On the BBC, we sometimes play edited versions of tracks with explicit content removed. That means things like swear words and sexual references.</p> <p>However, third parties like Spotify and YouTube and Deezer may offer the unedited versions of such tracks. We need to be sure you’re 16 or over and warn you that you may hear the unedited versions.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="can_i_use_other_music_services"> Can I use any music services other than Deezer, Spotify or YouTube? </h4> <div class="faq-answer"> <p>We’re working with Deezer, Spotify and YouTube, and will be adding other music services as time goes on. In the meantime, you can get a text list of your playlist and then search for them on any music service you choose.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="playlist_visibility"> Can anyone else see the tracks I've added? </h4> <div class="faq-answer"> <p>No, your playlist is private to you. If you’d like to share your playlist you can get a text-only list of your tracks and email this to a friend.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="can_i_have_more_than_one_playlist"> Can I have more than one playlist? </h4> <div class="faq-answer"> <p>Not right now but you might be able to in the future. Watch this space.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="iplayer_radio_mobile_app"> Can I use My Tracks in the iPlayer Radio mobile app? </h4> <div class="faq-answer"> <p>Yes, you can add tracks from live and on-demand programmes in the iPlayer Radio mobile app.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="can_i_add_tracks_from_iplayer"> Can I add tracks to My Tracks from iPlayer? </h4> <div class="faq-answer"> <p>Yes - you can add tracks to My Tracks from many TV programmes such as <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/programmes/b006m86d">Eastenders</a>, <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/programmes/b006ml0l">Later... with Jools Holland</a>, <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/programmes/b006m8dq">Strictly Come Dancing</a> and various music documentaries. You have to be signed in to BBC iD then use your cursor to roll over the video picture. You should be able to see a button in the top right hand corner of the picture. Click on this and you will see the list of tracks used in the programme that you can add to your playlist. Note, not all programmes have track listings.</p> <p>This is only currently available on desktop browser versions of BBC iPlayer; we'll be looking at making it available on other platforms such as tablet apps in the future.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="leaving_feeback_about_my_tracks"> How can I leave feedback about My Tracks? </h4> <div class="faq-answer"> <p>Tell us what you think. We’re always looking to improve our service, so please email your feedback to musicproductfeedback@bbc.co.uk or contact us on Twitter: <a href="https://web.archive.org/web/20180203072627/http://www.twitter.com/bbcmusic">@BBCMusic</a>.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">How do you give me recommendations?</h3> <h4 class="faq-answer-title first" id="enable_personalisation"> What are the recommendations on BBC Music based on? </h4> <div class="faq-answer"> <p>We look at the items you add via the website and BBC Music app in order to provide recommendations. These items include tracks, playlists, artists, radio networks, genres and 'audio and video'. Your added items are passed through our recommendation engine to find music we think you'll like.</p> <p>We do this in much the same way that other online services recommend content. If you don't want us to use the items you add to generate recommendations then you can set your account preferences to disable personalisation on our website. Personalisation cannot currently be disabled when using the mobile app.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="audiovideo_recommendations"> How do you give me Audio and Video recommendations? </h4> <div class="faq-answer"> <p>The<a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/audiovideo/recommended"> Recommended Audio and Video</a> page uses an algorithm to give recommendations based upon the tracks and artists you have added (also stations and genres if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="playlist_recommendations"> How do you give me Playlist recommendations? </h4> <div class="faq-answer"> <p>The <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/playlists/recommended">Recommended Playlists</a> page uses an algorithm to give recommendations based upon the playlists and artists you have added (also stations and genres if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="artist_recommendations"> How do you give me Artist recommendations? </h4> <div class="faq-answer"> <p>The <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/artists/recommended">Recommended Artists</a> page uses an algorithm to give recommendations based upon the tracks and artists you have added. The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="track_recommendations"> How do you give me Track recommendations? </h4> <div class="faq-answer"> <p><br/>The <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/music/tracks/recommended">Recommended Tracks</a> page uses an algorithm to give recommendations based upon the tracks, playlists and artists you have added (also stations if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">About the BBC Music app</h3> <h4 class="faq-answer-title first" id="how_can_get_the_app"> How can I get the BBC Music app? </h4> <div class="faq-answer"> <p>You can get the BBC Music app by going to the <a href="https://web.archive.org/web/20180203072627/https://itunes.apple.com/gb/app/bbc-music/id1078967172?mt=8">Apple App Store</a>, the <a href="%20https://play.google.com/store/apps/details?id=uk.co.bbc.music">Android Play Store</a> or the Amazon Appstore.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="do_i_have_to_pay"> Do I have to pay for the BBC Music app? </h4> <div class="faq-answer"> <p>No - it is free.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="amazon"> Why does the Music app no longer download from the Amazon Appstore? </h4> <div class="faq-answer"> <p>There were some problems downloading the app from the Amazon Appstore. These have now been rectified. Please try again.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="#apple_music_find_out_more"> How do I set up Apple Music as a listening partner? </h4> <div class="faq-answer"> <p>In order to setup Apple Music as an export partner you are required to -</p> <ol> <li>Have allowed the BBC Music app to access your Media Library. You can do this in Settings > BBC Music</li> <li>Use the UK app store on your device.</li> <li>Have an Apple Music subscription.</li> <li>Have allowed Apple Music to access iCloud. You can do this in Settings > Apple Music</li> <li>Have no corporate or parental settings on your device that restricts your access to iCloud.</li> </ol> <p>We will prompt you during the export process if you are required to change your settings. Happy listening!</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="export_error"> Why do I get an empty playlist when I export? </h4> <div class="faq-answer"> <p>If you get an empty playlist when you export then you will need to follow these steps:</p> <ol> <li>Delete the empty playlist from your music streaming service</li> <li>Unlink your music streaming service in the BBC Music app by going to Settings >Linked Music Services > Unlink</li> <li>Go to the My Music > My Tracks and select your export partner of choice to start the export process again </li> </ol> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="export_error"> Export is no longer working, what should I do? </h4> <div class="faq-answer"> <p>If you are having problems exporting please unlink your export partner and try again. You can do this by going to the settings screen, choosing Linked Music Services, choosing your partner, and clicking on unlink. Then go to the My Tracks page, click on your preferred partner and follow the instructions.</p> <p>This will create a new playlist on your partner. Your previous playlist will still exist.</p> <p>If this doesn't fix the problem please email us at musicappfeedback@bbc.co.uk and we will try to further diagnose the problem</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="app_operating_systems"> Which operating systems does the BBC Music app support? </h4> <div class="faq-answer"> <p>The BBC Music supports all Android versions since 4.1 and all iOS versions since iOS 8.</p> <p>Some devices that use the Amazon App Store are not currently supported. We are working to fix this as soon as possible.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="app_log_in"> Why do I have to log-in to use the app? </h4> <div class="faq-answer"> <p>We decided that the best way to offer you music you'll like was to ask you to sign-in so we can remember your musical choices. Also, this allows you to have a personalised experience on our website as well as the app.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="app_recommendations"> What are the recommendations based on in the BBC Music app? </h4> <div class="faq-answer"> <p>We use the information you give us when you first use the app (music genres and radio stations), but we also look at the tracks and the playlists you add, and the artists you add via the website. We then pass this information through our recommendation engine to find music we think you'll like.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="change_preferences"> How do I change my music preferences in the app after I have set them? </h4> <div class="faq-answer"> <p>Simple. Just click on the settings button in the top-right of the menu and then choose 'My Genres' or 'My Stations'. Then you can update you preferences easily.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="service_unlink"> How do I unlink a streaming service from my account? </h4> <div class="faq-answer"> <p>If you know longer want a streaming service (such as Spotify or Deezer) linked to your BBC Account you can unlink it by going to settings and the choosing 'Linked Music Services'. You can easily unlink you service from there.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="app_feedback"> How can I give me feedback about the app? </h4> <div class="faq-answer"> <p>All feedback is appreciated. You can send your feedback to <a href="https://web.archive.org/web/20180203072627/mailto:musicappfeedback@bbc.co.uk">musicappfeedback@bbc.co.uk</a>. You can also tweet us <a href="https://web.archive.org/web/20180203072627/http://www.twitter.com/bbcmusic">@bbcmusic</a>.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="other_os"> Why does the app only work on iOS and Android and not other operating systems? </h4> <div class="faq-answer"> <p>As a publicly funded organisation, we have to prioritise our development around the areas and platforms where we will achieve the greatest reach of users at the lowest cost. However, we do continue to monitor patterns of handset and OS popularity and shape the roadmap for our app accordingly.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="ios_error"> Why do I get an error when I open the BBC Music app on iOS? </h4> <div class="faq-answer"> <p>There is a problem preventing people from accessing the BBC Music App on versions below 1.8.2. You will need to ensure you have updated the BBC Music App to at least version 1.8.2 via the iOS App store before you can use the app again.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Listening via our partners</h3> <h4 class="faq-answer-title first" id="why_cant_i_get_all_my_tracks"> Why can’t I get all my tracks in Deezer, Spotify or YouTube? </h4> <div class="faq-answer"> <p>Some of the tracks we play on the BBC aren’t available on Deezer, Spotify or YouTube. This might be because a track has not yet been released, in which case it should become available once it comes out. Or it could just be that a track we’ve played doesn’t feature in the Deezer, Spotify or YouTube song library. In which case, congratulations on having such interesting musical tastes!</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="add_plus_export"> Why does the music app work differently to the website? </h4> <div class="faq-answer"> <p>The technology we use in the Music app is different to the website. This allows your tracks to be automatically synced to your partner once you have completed an initial export. If you haven't tried this yet we recommend you download the BBC Music app to see it in action. We are working to bring this functionality to the website soon.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="why_am_i_getting_wrong_tracks"> Why am I getting the wrong tracks when I export my Playlist? </h4> <div class="faq-answer"> <p>When you export your playlist to Deezer, Spotify or YouTube they do a search based on each track title and artist. If they can’t find the right track they’ll sometimes bring up something with a similar title or artist name.</p> <p>In some cases this might bring up a different version of the same track, or a different track by the same artist. So, you never know, you might even stumble on something new.</p> <p>Also bear in mind that your music provider may not find exact matches for any classical choices you export. The BBC commissions performances of pieces that are unique to particular radio or TV broadcasts and your provider will not have these. Instead you’ll get an approximate match based on the composer and work.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="whats_happened_to_my_playlist_in_youtube"> I can no longer export my playlist to YouTube – what’s happened? </h4> <div class="faq-answer"> <p>If you’ve changed the way your playlist is ordered in YouTube from the default “Manual” (in your Playlist settings) to any other setting, then you will no longer be able to export your playlist to YouTube. The good news is that if you go back to your Playlist settings in YouTube and change it back to “Manual”, then we can start exporting your tracks again.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="our_arrangement_with_external_partners"> Does the BBC have any financial arrangement with Apple, Deezer, Spotify or YouTube? </h4> <div class="faq-answer"> <p>No, no money is changing hands between us and Apple, Deezer, Spotify or YouTube.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="can_no_longer_export_to_spotify"> I can no longer export my playlist to Spotify - what has happened? </h4> <div class="faq-answer"> <p>This may be because you have deleted your My Tracks playlist from Spotify. If this is the case you can restore it from <a title="Spotify link" href="https://web.archive.org/web/20180203072627/https://www.spotify.com/uk/account/recover-playlists/" target="_blank">here</a>.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="can_no_longer_export_to_itunes"> Why can I no longer export my tracks to iTunes? </h4> <div class="faq-answer"> <p>Due to technical changes made by Apple we are no longer able to support exporting to iTunes. </p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="apple_music_google_play"> Why can’t I export my tracks to Apple Music, Google Play Music or Tidal? </h4> <div class="faq-answer"> <p>Currently you can only export to Apple Music via the BBC Music App on iOS. </p> <p>We are always looking to integrate more partners, including Google and Tidal, and hope this becomes technically possible soon.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="youtube_channel"> Why do I need to have a channel in Youtube to export my tracks? </h4> <div class="faq-answer"> <p>In order to export your tracks to Youtube you need to have setup a channel in Youtube. This is required by Youtube not the BBC. Your playlist will be set to private unless you choose to make it public.</p> <p>If you are having problems setting up a channel from the BBC Music app then you should go to Settings - Linked Music Services - YouTube - Unlink my account.</p> <p>You will then need to go to My Tracks to link your account again. </p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Third-party Terms and Conditions</h3> <h4 class="faq-answer-title first" id="how_will_bbc_and_spotify_use_my_information"> How will the BBC and Spotify use my information? </h4> <div class="faq-answer"> <p>When you export, BBC Music will manage your Spotify account to create a playlist and add tracks.</p> <p>The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/privacy/">Privacy and Cookies Policy</a>.</p> <p>Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.</p> <p>Spotify’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. Spotify’s use of cookies are handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you’re on Spotify’s website or application, or streaming music through Spotify.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="spotify_terms_and_conditions"> Terms and conditions for exporting to Spotify </h4> <div class="faq-answer"> <p>This will export the last 200 tracks you added.</p> <p>BBC Music will share your tracks with your Spotify account.</p> <p>While the BBC occasionally plays edited versions of tracks with strong language removed, Spotify may play unedited versions.</p> <p>Playback from Spotify may contain adverts. These are not from the BBC.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="how_will_bbc_and_youtube_use_my_information"> How will the BBC and YouTube use my information? </h4> <div class="faq-answer"> <p>BBC Music will manage your YouTube account to create a playlist and add tracks.</p> <p>You will have to create a public profile in order to export your playlist to YouTube.</p> <p>The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/privacy/">Privacy and Cookies Policy</a>.</p> <p>Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.</p> <p>YouTube’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. YouTube’s use of cookies are handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on YouTube’s website or streaming music through YouTube.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="youtube_terms_and_conditions"> Terms and conditions for exporting to YouTube </h4> <div class="faq-answer"> <p>This will export the last 200 tracks you added.</p> <p>BBC Music will manage your YouTube account to create a playlist and add tracks.</p> <p>While the BBC occasionally plays edited versions of tracks with strong language removed, YouTube may play unedited versions.</p> <p>Playback from YouTube may contain adverts. These are not from the BBC.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="how_will_bbc_and_deezer_use_my_information"> How will the BBC and Deezer use my information? </h4> <div class="faq-answer"> <p>BBC Music will manage your Deezer account to create a playlist and add tracks.</p> <p>The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/privacy/">Privacy and Cookies Policy</a>.</p> <p>Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.</p> <p>Deezer’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. Deezer’s use of cookies is handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on Deezer’s website or streaming music through Deezer.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="deezer_terms_and_conditions"> Terms and conditions for exporting to Deezer </h4> <div class="faq-answer"> <p>This will export the last 200 tracks you added.</p> <p>BBC Music will manage your Deezer account to create a playlist and add tracks. Your playlist will be publicly available on Deezer unless you set it to private in your Deezer account.</p> <p>While the BBC occasionally plays edited versions of tracks with strong language removed, Deezer may play unedited versions.</p> <p>Playback from Deezer may contain adverts. These are not from the BBC.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="how_will_bbc_and_apple_music_use_my_information"> How will the BBC and Apple use my information? </h4> <div class="faq-answer"> <p>BBC Music will manage your Apple Music account to create a playlist and add tracks.</p> <p>The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s Privacy and Cookies Policy.</p> <p>Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.</p> <p>Apple's Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. Apple's use of cookies is handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on Apple's website or streaming music through Apple Music.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="apple_music_terms_and_conditions"> Terms and conditions for exporting to Apple Music </h4> <div class="faq-answer"> <p>This will export the last 200 tracks you added.</p> <p>BBC Music will manage your Apple Music account to create a playlist and add tracks. Your playlist will be publicly available on Apple Music unless you set it to private in your Apple Music account.</p> <p>While the BBC occasionally plays edited versions of tracks with strong language removed, Apple Music may play unedited versions.</p> <p>Playback from Apple Music may contain adverts. These are not from the BBC.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h4 class="faq-answer-title" id="theres_an_ad_on_your_page"> There’s an ad on your page: I thought the BBC didn’t have ads? </h4> <div class="faq-answer"> <p>We don’t. But to show you the best of the web we might embed content from YouTube and social media. For more information, please see our <a href="https://web.archive.org/web/20180203072627/http://www.bbc.co.uk/usingthebbc/privacy-policy/">privacy policy</a>.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Rights</h3> <h4 class="faq-answer-title first" id="rights"> Rights </h4> <div class="faq-answer"> <p>Wikipedia content is licensed, by Wikimedia, under an <a href="https://web.archive.org/web/20180203072627/http://creativecommons.org/licenses/by-sa/3.0/">Attribution-ShareAlike Creative Commons Licence</a>.</p> <p>MusicBrainz data is licensed under the Creative Commons Public Domain and Attribution-NonCommercial-ShareAlike licence. 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If you choose to use a review on your site please link back to the original page.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Profanity</h3> <h4 class="faq-answer-title first" id="profanity"> Why does the BBC allow profane names of artists, tracks or albums to be displayed in full in some places while it hides them in others? </h4> <div class="faq-answer"> <p>In a small fraction of the content we include in our pages from Wikipedia and MusicBrainz - specifically the names of artists, albums and tracks - there will be language that is offensive to some members of the audience. Context is a key factor in whether we choose to display such language in its original form, or to mask it by the use of asterisks. Our general principle is to avoid exposing users to such content accidentally, but not to censor it unduly.</p> <p>In specific terms, wherever an artist name appears in a programme tracklist, search result or any other kind of aggregation, we will mask it. However, where users have chosen to navigate to an artist's page we feel it would be unnecessary and patronising to continue to mask the offending words, for example within the text of a biography. Similarly, where there are profanities in track names we will not display them in the context of tracklists for programmes that play a variety of artists, but we do display them in album tracklists on a page for a release or an album review, where someone viewing the page already has a general expectation of tone based on the artist or artists involved, the genre, the album cover etc.</p> <p>By doing this, we feel we are applying a proportionate level of editorial control to avoid offence to casual users, without undue censorship of objective facts which might offend the common sense of other members of our audience.</p> </div> <div class="faq-to-top"> <a href="#faq-top"> <i aria-hidden="true" class="gelicon gelicon--totop"></i> Back to top </a> </div> <h3 class="faq-answer-section-title">Other Questions</h3> <h4 class="faq-answer-title first" id="questions_about_tv_or_radio"> What if I have a question about TV or Radio, where can I find the answer? </h4> <div class="faq-answer"> <p>We 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