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class="elementor-image-box-title">Account Care (3P Sellers)</h5><p class="elementor-image-box-description"><a href="/amazon-account-transition-services/">Amazon Account Transition Services</a><br> <a href="/seller-account-protection/">Seller Account Protection (SAP)</a><br> <a href="/vip-sap/">VIP Seller Account Protection</a><br> <a href="/toughest-amazon-issues/">Tough Stuff Solutions</a><br> <a href="/reimbursement/">FBA Reimbursements</a><br> <a href="/walmart-reimbursement/">Walmart Reimbursements</a><br> <a href="/amazon-seller-account-support/">Account Support</a> <br> <a href="/va-services/">Virtual Assistants</a> <br></p></div></div> </div> </div> <div class="elementor-element elementor-element-60065948 e-con-full e-flex e-con e-child" data-id="60065948" data-element_type="container"> <div class="elementor-element elementor-element-67f64ae1 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="67f64ae1" data-element_type="widget" 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#00B67A"><b>Customer Reviews</b></a></p></div></div> </div> </div> </div> </div> </div> </div> </li> <li class="e-n-menu-item"> <div id="e-n-menu-title-2543" class="e-n-menu-title"> <div class="e-n-menu-title-container"> <span class="e-n-menu-title-text"> About </span> </div> <button id="e-n-menu-dropdown-icon-2543" class="e-n-menu-dropdown-icon e-focus" data-tab-index="3" aria-haspopup="true" aria-expanded="false" aria-controls="e-n-menu-content-2543" > <span class="e-n-menu-dropdown-icon-opened"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg> <span class="elementor-screen-only">Close About</span> </span> <span class="e-n-menu-dropdown-icon-closed"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-caret-down" viewBox="0 0 320 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class="elementor-image-box-description"><a href="/about/">Our Founders</a><br> <a href="https://riverbendconsulting.com/our-team/">Our Team</a><br> <a href="https://riverbendconsulting.com/happy-hour-podcast/">Our Podcast</a><br> <a href="https://riverbendconsulting.com/theamazonincubator/">Book: The Amazon Incubator, by Lesley Hensell</a></p></div></div> </div> </div> <div class="elementor-element elementor-element-49000cd5 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="49000cd5" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">News</h5><p class="elementor-image-box-description"><a href="https://riverbendconsulting.com/about-riverbend-pressroom/">Press Room</a><br> <a href="/press-release/">News Releases</a><br> <a href="/media/">Media Coverage</a><br> <a 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elementor-column elementor-field-group-First_Name elementor-col-50 elementor-field-required"> <input size="1" type="text" name="form_fields[First_Name]" id="form-field-First_Name" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="First Name" required="required" aria-required="true"> </div> <div class="elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Last_Name elementor-col-50 elementor-field-required"> <input size="1" type="text" name="form_fields[Last_Name]" id="form-field-Last_Name" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="Last Name" required="required" aria-required="true"> </div> <div class="elementor-field-type-email elementor-field-group elementor-column elementor-field-group-Emails elementor-col-100 elementor-field-required"> <input size="1" type="email" name="form_fields[Emails]" id="form-field-Emails" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="Email" required="required" aria-required="true"> </div> <div class="elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-Phone elementor-col-100 elementor-field-required"> <input size="1" type="tel" name="form_fields[Phone]" id="form-field-Phone" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="Phone" required="required" aria-required="true" pattern="[0-9()#&+*-=.]+" title="Only numbers and phone characters (#, -, *, etc) are accepted."> </div> <div class="elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Store_Name elementor-col-100 elementor-field-required"> <input size="1" type="text" name="form_fields[Store_Name]" id="form-field-Store_Name" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="Amazon Storefront Name" required="required" aria-required="true"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100"> <input size="1" type="hidden" name="form_fields[utm_source]" id="form-field-utm_source" class="elementor-field elementor-size-sm elementor-field-textual"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100"> <input size="1" type="hidden" name="form_fields[utm_medium]" id="form-field-utm_medium" class="elementor-field elementor-size-sm elementor-field-textual"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100"> <input size="1" type="hidden" name="form_fields[utm_campaign]" id="form-field-utm_campaign" class="elementor-field elementor-size-sm elementor-field-textual"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100"> <input size="1" type="hidden" name="form_fields[utm_term]" id="form-field-utm_term" class="elementor-field elementor-size-sm elementor-field-textual"> </div> <div class="elementor-field-type-text"> <input size="1" type="text" name="form_fields[field_75e28df]" id="form-field-field_75e28df" class="elementor-field elementor-size-sm " style="display:none !important;"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-ProductsOptedFor elementor-col-100"> <input size="1" type="hidden" name="form_fields[ProductsOptedFor]" id="form-field-ProductsOptedFor" class="elementor-field elementor-size-sm elementor-field-textual" value="Amazon Seller Account"> </div> <div class="elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-RecentNote elementor-col-100"> <input size="1" type="hidden" name="form_fields[RecentNote]" id="form-field-RecentNote" class="elementor-field elementor-size-sm elementor-field-textual" value="RecentNote"> </div> <div class="elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons"> <button class="elementor-button elementor-size-sm" type="submit"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">submit</span> </span> </button> </div> </div> </form> </div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-338fda2e e-flex e-con-boxed e-con e-parent" data-id="338fda2e" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-44ad6b3b e-flex e-con-boxed e-con e-child" data-id="44ad6b3b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-5ebbf04b e-con-full e-flex e-con e-child" data-id="5ebbf04b" data-element_type="container"> <div class="elementor-element elementor-element-13fa2e14 elementor-widget elementor-widget-heading" data-id="13fa2e14" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default" class="elementor-heading-title elementor-size-default" id="choose-from-our-menu-of-support-services-which-can-be-customized-for-your-business">Choose from our menu of support services, which can be customized for your business</h2> </div> </div> <div class="elementor-element elementor-element-52a732d elementor-widget elementor-widget-text-editor" data-id="52a732d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>But are these day-to-day tasks distracting from more important things? Rely on Riverbend’s seasoned account support team to handle the bothersome details, so you can focus on growth – or even time off!</p> </div> </div> <div class="elementor-element elementor-element-3c336a4 elementor-widget elementor-widget-text-editor" data-id="3c336a4" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ol><li><strong>Customer service messages</strong>. Our experienced team of customer service specialists answers messages well within the desired 24-hour timeframe. We use customized template messages specifically built for your account, to ensure a positive experience for your buyers every time. Great customer service reduces low feedback ratings and returns.</li><li><strong>Feedback removal</strong>. When buyers leave inaccurate or unfair feedback on your storefront, we work with Seller Support to remove it. This keeps your ratings high and ensures potential buyers view your storefront favorably.</li><li><strong>Virtual Assistant (VA) services</strong>. Our team can take on projects that are time-consuming and frustrating. Just a few examples include creating RMAs, tracking returns, creating custom reports, uploading photos, sourcing products and more.</li><li><strong>Reporting and advice</strong>. We provide monthly reports on your account performance, including a detailed log of reimbursement, feedback and customer service activities. Our goal is to keep you as in-touch with your business as you would be if you were handling the details yourself.</li></ol> </div> </div> <div class="elementor-element elementor-element-1253d205 e-con-full e-flex e-con e-child" data-id="1253d205" data-element_type="container"> <div class="elementor-element elementor-element-40a71ec4 e-con-full e-flex e-con e-child" data-id="40a71ec4" data-element_type="container"> <div class="elementor-element elementor-element-67e80467 elementor-widget elementor-widget-heading" data-id="67e80467" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default" class="elementor-heading-title elementor-size-default" id="why-use-riverbends-account-support-team">Why use Riverbend’s Account Support team?</h2> </div> </div> <div class="elementor-element elementor-element-5a310046 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="5a310046" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-far-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z"></path></svg> </span> <span class="elementor-icon-list-text"><b>Avoid HR. </b>We have built a large team of experienced VAs, whom we manage on a day-to-day basis. We’ve already done the hiring, onboarding, training and supervision for you! Plus, we handle all the details like time off and benefits.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-far-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z"></path></svg> </span> <span class="elementor-icon-list-text"><b>Ensure always-on support. </b> Our large team of VAs, plus USA-based managers, don’t lose sight of your important tasks. Multiple people are familiar with your account and its critical tasks. If someone takes a day off, the team has their back. We can even offer holiday coverage.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-far-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z"></path></svg> </span> <span class="elementor-icon-list-text"><b>Truly outsource tasks. </b>After initial onboarding with Riverbend, you’ll have minimal involvement. Instead, spend your mental capital on high-value activities that move the needle for your business. Plus, with Riverbend, you can scale rapidly. We have the resources to grow right alongside your business.</span> </li> </ul> </div> </div> </div> <div class="elementor-element elementor-element-628878c e-flex e-con-boxed e-con e-child" data-id="628878c" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-1f1598b elementor-widget elementor-widget-image" data-id="1f1598b" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="1024" height="1024" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%201024'%3E%3C/svg%3E" class="attachment-large size-large wp-image-26054" alt="amazon-account-support" data-lazy-srcset="https://riverbendconsulting.com/wp-content/uploads/2021/12/a-support-1024x1024.jpg 1024w, https://riverbendconsulting.com/wp-content/uploads/2021/12/a-support-500x500.jpg 500w, 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xmlns="http://www.w3.org/2000/svg"><path d="M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z"></path></svg></span> </span> </summary> <div role="region" aria-labelledby="e-n-accordion-item-8371" class="elementor-element elementor-element-d49d216 e-con-full e-flex e-con e-child" data-id="d49d216" data-element_type="container"> <div class="elementor-element elementor-element-39ec86e elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="39ec86e" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">Appeals (3P Sellers)</h5><p class="elementor-image-box-description"><a href="/3p-account-suspension-appeal/">Amazon Account Appeal</a><br> <a href="/3p-asin-suspension-appeal/">Amazon ASIN Appeal</a><br> <a href="/brand-registry/">Brand Registry Appeal</a><br> <a href="/amazon-kindle-direct-publishing/">Amazon Kindle Direct Publishing Appeal</a></p></div></div> </div> </div> <div class="elementor-element elementor-element-64c68a0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="64c68a0" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> <div class="elementor-element elementor-element-1958448 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="1958448" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><p class="elementor-image-box-description"><a href="/walmart-suspension-appeal/">Walmart Account Appeal</a> <br> <a href="/walmart-item-appeal/">Walmart Item Appeal </a> </p></div></div> </div> </div> <div class="elementor-element elementor-element-e6684fc elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="e6684fc" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">Account Care (3P Sellers)</h5><p class="elementor-image-box-description"><a href="/amazon-account-transition-services/">Amazon Account Transition Services</a><br> <a href="/seller-account-protection/">Seller Account Protection (SAP)</a><br> <a href="/vip-sap/">VIP Seller Account Protection</a><br> <a href="/toughest-amazon-issues/">Tough Stuff Solutions</a><br> <a href="reimbursement/">FBA Reimbursements</a><br> <a href="walmart-reimbursement/">Walmart Reimbursements</a><br> <a href="/amazon-seller-account-support/">Account Support</a> <br> <a href="/va-services/">Virtual Assistants</a> <br></p></div></div> </div> </div> <div class="elementor-element elementor-element-ebaa1c6 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="ebaa1c6" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">Appeals (1P Vendors)</h5><p class="elementor-image-box-description"><a href="/vendor-account-suspension-appeal/">Amazon Account Appeal</a><br> <a href="/vendor-asin-suspension-appeals/">Amazon ASIN Appeal</a><br> <a href="/brand-registry/">Brand Registry Appeal</a></p></div></div> </div> </div> <div class="elementor-element elementor-element-b926db4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="b926db4" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> <div class="elementor-element elementor-element-6ae115a elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="6ae115a" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><p class="elementor-image-box-description"><a href="/vendor-invoice-disputes/">Vendor Invoice Disputes</a><br> <a href="/vendor-consultation-problem-solving/">Vendor Consultation and Problem Solving</a><br></p></div></div> </div> </div> <div class="elementor-element elementor-element-f4272e0 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="f4272e0" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">QUICK ACCESS</h5><p class="elementor-image-box-description"><a href="tel:+18772891017">Call Us</a><br> <a href="/contact/">Contact Us</a><br> </p></div></div> </div> </div> <div class="elementor-element elementor-element-58e99db elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="58e99db" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> <div class="elementor-element elementor-element-724345e elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="724345e" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><p class="elementor-image-box-description"><a href="https://www.trustpilot.com/review/riverbendconsulting.com" style="color: #00B67A"><b>Customer Reviews</b></a></p></div></div> </div> </div> </div> </details> <details id="e-n-accordion-item-8372" class="e-n-accordion-item" > <summary class="e-n-accordion-item-title" data-accordion-index="3" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-8372" > <span class='e-n-accordion-item-title-header'><div class="e-n-accordion-item-title-text"> About </div></span> <span class='e-n-accordion-item-title-icon'> <span class='e-opened' ><svg aria-hidden="true" class="e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> <span class='e-closed'><svg aria-hidden="true" class="e-font-icon-svg e-fas-caret-down" 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href="https://riverbendconsulting.com/happy-hour-podcast/">Our Podcast</a><br> <a href="https://riverbendconsulting.com/theamazonincubator/">Book: The Amazon Incubator, by Lesley Hensell</a></p></div></div> </div> </div> <div class="elementor-element elementor-element-d668023 elementor-widget__width-initial elementor-widget elementor-widget-image-box" data-id="d668023" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">NEWS</h5><p class="elementor-image-box-description"><a href="https://riverbendconsulting.com/about-riverbend-pressroom/">Press Room</a><br> <a href="/press-release/">News Releases</a><br> <a href="/media/">Media Coverage</a><br> <a href="/podcast-coverage/">Podcast Coverage</a></p></div></div> </div> </div> <div class="elementor-element elementor-element-4529282 elementor-widget__width-initial 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