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It looks like portions of our site are being blocked! Check your browser settings or contact your network administrator.</span> <div id="header"><div class="wrap"> <header class="lf-header clearfix"> <div class="lf-logo"> <a href="../../../index.html"><img src="../../s2.wp.com/wp-content/themes/vip/consumerist2/images/logo-small.jpg" /></a> </div> <h1 class="lf-title"><a href="index.html">isotoner</a></h1> </div> </header> </div></div><div id="wrap"><div id="fb-root"></div> <div id="notification-area" class="black hidden"> <div class="notification-modal"></div> <div class="wrap"> <header class="entry-header"> <div class="tag-wrap"> <a class="remove-notice" href="index.html#" id="remove-notice" rel="10293012" data-nonce="5f748d689a">×</a> </div> </header> <h3 class="notice-title">Welcome to the Consumerist Archives</h3> <p>Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" rel="noopener">CR.org</a> for ratings, reviews, and consumer news.</p> <p class="full-width"><a class="notice-cr-logo" href="https://www.consumerreports.org" target="_blank" rel="noopener"><img src="https://cdn.consumerreports.org/etc/designs/cr/images/common/footer-logo.svg" alt="Consumer Reports" /></a></p> <div class="clear"></div> </div>  </div>  <div id="inner"><div class="wrap"><div id="content-sidebar-wrap"><div id="content" class="hfeed"> <div class="cs-archive-top"> <h2 class="cs-archive-title">isotoner</h2> </div> <div class="post-10133387 post type-post status-publish format-standard hentry category-uncategorized tag-upgrades tag-umbrellas tag-accessories tag-totes tag-isotoner entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../upgrades/index.html" class="post-tag" rel="tag"> upgrades </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/19/totes-has-lifetime-warranty-actually-means-it/index.html" title="Totes Has Lifetime Warranty, Actually Means It"><img src="../../consumermediallc.files.wordpress.com/2013/07/5798675766_17ab333c18_m.jpg?w=160&h=225&crop=1" alt="(Scott Rogers)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/19/totes-has-lifetime-warranty-actually-means-it/index.html" title="Totes Has Lifetime Warranty, Actually Means It" rel="bookmark">Totes Has Lifetime Warranty, Actually Means It</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.19.13</div><div class="entry-content"><p>It shouldn’t be refreshing to see a company that boasts about its “lifetime warranty” and truly stands behind a product, even offering an upgrade when it fails. Reader Scott reports that was his experience with Totes, the company that made his mother’s umbrella. <a href="../../2013/07/19/totes-has-lifetime-warranty-actually-means-it/index.html#more-10133387" class="more-link">[More]</a></p> </div></div><div class="post-10005073 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-umbrellas tag-warranty-replacements tag-umbrella-policy tag-isotoner tag-totes entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../umbrellas/index.html" class="post-tag" rel="tag"> umbrellas </a> </div> <div class="clear"></div> </header>  <a href="../../2010/04/28/isotonertotes-refunds-warranty-replacement-shipping-sends-bonus-umbrella/index.html" title="Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella"><img src="../../consumermediallc.files.wordpress.com/2012/06/rainbow_umbrella.jpg?w=240&h=153&crop=1" alt="Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2010/04/28/isotonertotes-refunds-warranty-replacement-shipping-sends-bonus-umbrella/index.html" title="Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella" rel="bookmark">Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 4.28.10</div><div class="entry-content"><p><p>Tracey tells Consumerist that she bought an emergency Totes umbrella which broke disappointingly soon after purchase. She sent it in for a warranty replacement, and was surprised when the company not only refunded her shipping, but sent two new umbrellas to replace her defective one. <a href="../../2010/04/28/isotonertotes-refunds-warranty-replacement-shipping-sends-bonus-umbrella/index.html" class="more-link">[More]</a></p></div></div></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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