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It conducts an impartial investigation by evaluating the complaints of" /> <title>(PDF) THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES | Emrah Firidin - Academia.edu</title> <link rel="canonical" href="https://www.academia.edu/95523015/THE_ROLE_OF_THE_OMBUDSMAN_IN_THE_PROTECTION_OF_PUBLIC_VALUE_IN_THE_CONTEXT_OF_GOOD_GOVERNANCE_PRINCIPLES" /> <script async src="https://www.googletagmanager.com/gtag/js?id=G-5VKX33P2DS"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-5VKX33P2DS', { cookie_domain: 'academia.edu', send_page_view: false, }); gtag('event', 'page_view', { 'controller': "single_work", 'action': "show", 'controller_action': 'single_work#show', 'logged_in': 'false', 'edge': 'unknown', // Send nil if there is no A/B test bucket, in case some records get logged // with missing data - that way we can distinguish between the two cases. // ab_test_bucket should be of the form <ab_test_name>:<bucket> 'ab_test_bucket': null, }) </script> <script> var $controller_name = 'single_work'; var $action_name = "show"; var $rails_env = 'production'; var $app_rev = '860d9bf39ab3ef96fd189a0a92a8b8ef7234e8bd'; var $domain = 'academia.edu'; var $app_host = "academia.edu"; var $asset_host = "academia-assets.com"; var $start_time = new Date().getTime(); var $recaptcha_key = "6LdxlRMTAAAAADnu_zyLhLg0YF9uACwz78shpjJB"; var $recaptcha_invisible_key = "6Lf3KHUUAAAAACggoMpmGJdQDtiyrjVlvGJ6BbAj"; var $disableClientRecordHit = false; </script> <script> window.require = { config: function() { return function() {} } } </script> <script> window.Aedu = window.Aedu || {}; window.Aedu.hit_data = null; window.Aedu.serverRenderTime = new Date(1733175676000); window.Aedu.timeDifference = new Date().getTime() - 1733175676000; </script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"ScholarlyArticle","abstract":"The ombudsman, whose roots in Europe go back to the 19th century, is an institution that functions in solving the problems that arise between public institutions and citizens. It conducts an impartial investigation by evaluating the complaints of citizens originating from public institutions within the framework of the principles of compliance with the law, fairness, and good governance. Therefore, although the decisions to be taken by the ombudsman are not binding, they contribute to the facts such as public order, public interest, and ethics in terms of the values it defends. The results that emerge based on these facts can also be evaluated as steps taken toward the protection of public values. Public values are a collection of values that hold society together and affect the perspective of the state. The Ombudsman, on the other hand, will contribute to the protection of these values with the decisions he will take. In the study, it will be emphasized that good governance principles, which are used as an evaluation criterion by the ombudsman, are an important factor in protecting public values.","author":[{"@context":"https://schema.org","@type":"Person","name":"Emrah Firidin"}],"contributor":[],"dateCreated":"2023-01-23","dateModified":null,"datePublished":"2022-01-01","headline":"THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES","inLanguage":"en","keywords":["Social Sciences","Good Governance","Ombudsman","Public Values"],"locationCreated":null,"publication":"Ombudsman 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[{"id":97681251,"identifier":"Attachment_97681251","shouldShowBulkDownload":false}]; window.loswp.shouldDetectTimezone = true; window.loswp.shouldShowBulkDownload = true; window.loswp.showSignupCaptcha = false window.loswp.willEdgeCache = false; window.loswp.work = {"work":{"id":95523015,"created_at":"2023-01-23T03:10:04.938-08:00","from_world_paper_id":null,"updated_at":"2023-04-26T07:18:31.855-07:00","_data":{"abstract":"The ombudsman, whose roots in Europe go back to the 19th century, is an institution that functions in solving the problems that arise between public institutions and citizens. It conducts an impartial investigation by evaluating the complaints of citizens originating from public institutions within the framework of the principles of compliance with the law, fairness, and good governance. Therefore, although the decisions to be taken by the ombudsman are not binding, they contribute to the facts such as public order, public interest, and ethics in terms of the values it defends. The results that emerge based on these facts can also be evaluated as steps taken toward the protection of public values. Public values are a collection of values that hold society together and affect the perspective of the state. The Ombudsman, on the other hand, will contribute to the protection of these values with the decisions he will take. In the study, it will be emphasized that good governance principles, which are used as an evaluation criterion by the ombudsman, are an important factor in protecting public values.","publication_date":"2022,,","publication_name":"Ombudsman Akademik"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES","broadcastable":true,"draft":false,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [36969024]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "control"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":97681251,"attachmentType":"pdf"}"><img alt="First page of “THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/97681251/mini_magick20230123-1-gi51w4.png?1674472325" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="36969024" href="https://ktu.academia.edu/EmrahFiridin"><img alt="Profile image of Emrah Firidin" class="ds-work-card--author-avatar" src="//a.academia-assets.com/images/s65_no_pic.png" />Emrah Firidin</a></div><div class="ds-work-card--detail"><p class="ds-work-card--detail ds2-5-body-sm">2022, Ombudsman Akademik</p><div class="ds-work-card--work-metadata"><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">visibility</span><p class="ds2-5-body-sm" id="work-metadata-view-count">…</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">description</span><p class="ds2-5-body-sm">20 pages</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">link</span><p class="ds2-5-body-sm">1 file</p></div></div><script>(async () => { const workId = 95523015; const worksViewsPath = "/v0/works/views?subdomain_param=api&work_ids%5B%5D=95523015"; const getWorkViews = async (workId) => { const response = await fetch(worksViewsPath); if (!response.ok) { throw new Error('Failed to load work views'); } const data = await response.json(); return data.views[workId]; }; // Get the view count for the work - we send this immediately rather than waiting for // the DOM to load, so it can be available as soon as possible (but without holding up // the backend or other resource requests, because it's a bit expensive and not critical). const viewCount = await getWorkViews(workId); const updateViewCount = (viewCount) => { const viewCountNumber = Number(viewCount); if (!viewCountNumber) { throw new Error('Failed to parse view count'); } const commaizedViewCount = viewCountNumber.toLocaleString(); const viewCountBody = document.getElementById('work-metadata-view-count'); if (viewCountBody) { viewCountBody.textContent = `${commaizedViewCount} views`; } else { throw new Error('Failed to find work views element'); } }; // If the DOM is still loading, wait for it to be ready before updating the view count. if (document.readyState === "loading") { document.addEventListener('DOMContentLoaded', () => { updateViewCount(viewCount); }); // Otherwise, just update it immediately. } else { updateViewCount(viewCount); } })();</script></div><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">The ombudsman, whose roots in Europe go back to the 19th century, is an institution that functions in solving the problems that arise between public institutions and citizens. It conducts an impartial investigation by evaluating the complaints of citizens originating from public institutions within the framework of the principles of compliance with the law, fairness, and good governance. Therefore, although the decisions to be taken by the ombudsman are not binding, they contribute to the facts such as public order, public interest, and ethics in terms of the values it defends. The results that emerge based on these facts can also be evaluated as steps taken toward the protection of public values. Public values are a collection of values that hold society together and affect the perspective of the state. The Ombudsman, on the other hand, will contribute to the protection of these values with the decisions he will take. In the study, it will be emphasized that good governance principles, which are used as an evaluation criterion by the ombudsman, are an important factor in protecting public values.</p><div class="ds-work-card--button-container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--work-card","attachmentId":97681251,"attachmentType":"pdf","workUrl":"https://www.academia.edu/95523015/THE_ROLE_OF_THE_OMBUDSMAN_IN_THE_PROTECTION_OF_PUBLIC_VALUE_IN_THE_CONTEXT_OF_GOOD_GOVERNANCE_PRINCIPLES"}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--work-card","attachmentId":97681251,"attachmentType":"pdf","workUrl":"https://www.academia.edu/95523015/THE_ROLE_OF_THE_OMBUDSMAN_IN_THE_PROTECTION_OF_PUBLIC_VALUE_IN_THE_CONTEXT_OF_GOOD_GOVERNANCE_PRINCIPLES"}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div></div><div data-auto_select="false" data-client_id="331998490334-rsn3chp12mbkiqhl6e7lu2q0mlbu0f1b" data-doc_id="97681251" data-landing_url="https://www.academia.edu/95523015/THE_ROLE_OF_THE_OMBUDSMAN_IN_THE_PROTECTION_OF_PUBLIC_VALUE_IN_THE_CONTEXT_OF_GOOD_GOVERNANCE_PRINCIPLES" data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="78942625" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/78942625/Ombudsman_s_Assessments_of_Public_Administration_Conduct_Between_Legal_and_Good_Administration_Norms">Ombudsman’s Assessments of Public Administration Conduct: Between Legal and Good Administration Norms</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="13932680" href="https://independent.academia.edu/PhilipLangbroek">Philip Langbroek</a></div><p class="ds-related-work--metadata ds2-5-body-xs">NISPAcee Journal of Public Administration and Policy, 2011</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Ombudsman’s Assessments of Public Administration Conduct: Between Legal and Good Administration Norms","attachmentId":85825405,"attachmentType":"pdf","work_url":"https://www.academia.edu/78942625/Ombudsman_s_Assessments_of_Public_Administration_Conduct_Between_Legal_and_Good_Administration_Norms","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/78942625/Ombudsman_s_Assessments_of_Public_Administration_Conduct_Between_Legal_and_Good_Administration_Norms"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="66126065" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/66126065/THE_ROLE_OF_THE_EUROPEAN_OMBUDSMAN_IN_GOOD_ADMINISTRATION">THE ROLE OF THE EUROPEAN OMBUDSMAN IN GOOD ADMINISTRATION</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="5479081" href="https://portfoliobox.academia.edu/DemokaanDEM%C4%B0REL">Demokaan DEMİREL</a></div><p class="ds-related-work--metadata ds2-5-body-xs">THE ROLE OF THE EUROPEAN OMBUDSMAN IN GOOD ADMINISTRATION, 2021</p><p class="ds-related-work--abstract ds2-5-body-sm">The Ombudsman institution has been adopted in Western Europe since the 19th century. With the public administration reforms, the "right to good administration", which should be recognized as a human right, has come to the fore. Good administration emphasizes an administrative approach that is accountable and responsive to citizens. The right to good administration is a democratic value that the EU cares about, and the European Ombudsman has important duties in the adoption of this value by the Union institutions. The European Ombudsman ensures healthy supervision of the Union institutions and prevents cases of maladministration. The study uses the qualitative research method based on document analysis. The study aims to evaluate the functional role of the EU Ombudsman in the contextual coimplementation of good administration. In the study, the vision, mission, strategies of the EU Ombudsman and the relations between them and the union institutions were analysed. In the first part, the approach of the EU to the concept of good administration is explained. In the second part, the structure and activities of the EU Ombudsman, the application and complaint procedures of the citizens of the union are discussed. The last part deals with the intra-union activities of the EU Ombudsman in implementing good administration.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"THE ROLE OF THE EUROPEAN OMBUDSMAN IN GOOD ADMINISTRATION","attachmentId":77440773,"attachmentType":"pdf","work_url":"https://www.academia.edu/66126065/THE_ROLE_OF_THE_EUROPEAN_OMBUDSMAN_IN_GOOD_ADMINISTRATION","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/66126065/THE_ROLE_OF_THE_EUROPEAN_OMBUDSMAN_IN_GOOD_ADMINISTRATION"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="2" data-entity-id="67602892" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman">Enhancing Public Services Quality by Strengthening the Role of Ombudsman</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="22697162" href="https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori">yuli tirtariandi el anshori</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Proceedings of the International Conference on Administrative Science (ICAS 2017), 2017</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Enhancing Public Services Quality by Strengthening the Role of Ombudsman","attachmentId":78360006,"attachmentType":"pdf","work_url":"https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="3" data-entity-id="74297661" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/74297661/Ombudsman_system_in_the_world_and_a_case_study_the_Nederlands_experiences_and_Turkeys_situation">Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="23620455" href="https://samsun.academia.edu/AyhanYilmaz">AYHAN N U R I YILMAZ</a><span>, </span><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="139944303" href="https://independent.academia.edu/%C4%B0smailCeritli">İsmail Ceritli</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation, 2015</p><p class="ds-related-work--abstract ds2-5-body-sm">In this booklet, establishment of ombudsman system in the world is handled and the purpose of the system, functions, responsibilities, types and shape of the structures around the world is analyzed to get some best points for Turkey's new ombudsman system, Public Audit Institution. As a begenning lets express the nature of ombudsman in brief. If the definitions from different academician, applicants or other related people are observed, it is seen that actually all of them is less or more met in the same explanations on the ombudsman. In this respect Spenheimer defines the ombudsman as mentioned below: An ombudsman is a neutral member of a public or private association who receives complaints from sources both internal and external to the association and helps to resolve these complaints through mediation, counseling, and other innumerable dispute resolution techniques. According to Reif, the Ombudsman is a public establishment by the legistlative branch of government, to supervise the administrative activities of the executive branches. In the other side, a 1974 resolution of the International Bar Association defines “ombudsman” as follows: An office provided by the constitution or by action of the legislature or parliament and headed by an independent high-level public official who is responsible to the legislature or parliament, who receives complaints from aggrieved persons against government-agencies, officials and employers or who acts on his own motion, and has the power to investigate, recommend corrective action and issue reports. In the same parallel, Gokce also states the role of ombudsman such as:Ombudsman has a main purpose to protect the public against slow servises or against non-fullfilling the needs of them, in case of the the mixed structures of public administration system and slow beurocratic procedures. It serves as an agent between the citizens and state institutions. The system is regarded as the first point to solve the problems resulted against the public as a result of the official procedures between the state institutions and public. In this regard, the system around the world will be taken in hand with an historical perspective, as a case study Nederland's National Ombudsman institution will be introduced and analyzed and at the end under the light of the experiences, Turkish Ombudsman (Public Audit Instıtute) will be discussed. Taking into account the ombudsman basic purpose mentined above, the booklet is designed in five main section when the introduction section is not considered. In line with this short explanation: In the second section, ombudsman system in general will be held in an historical perspective. In this part, European Ombudsman will also be introduced in a genaral manner. In the third section, Ombudsman system as a public audit mechanism will be discuessed with its all aspects like selection method of Ombudsman, functions, complaint procedures, authority and responsibilities, relations with offices and institutions, reporting issue, etc. The system codes and main principals of Ombudsmanship will be explained in the fourth section. This part is especially important to understand in which determined condisitons and how an Ombudsman system can be successful. In the fifth section, The Nederland National Ombudsman Institute will be held and analyzed as a case study. The aim of this section is to see what are the problems faced in an applied and functioning system already which has a long historical bacground. In this part, takes place an interwiev realized with The Nederland National Ombudsman Distinquished Mr. Alex BRENNINKMEIJERand Rotterdam Ombudsman Distinquished Mrs. Anne Mieke ZWANEVELD. In the last section, Turkish Ombudsman Institute will be handled and discussed under the circumstances and realities explained in the previous parts.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation","attachmentId":86540269,"attachmentType":"docx","work_url":"https://www.academia.edu/74297661/Ombudsman_system_in_the_world_and_a_case_study_the_Nederlands_experiences_and_Turkeys_situation","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" 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href="https://independent.academia.edu/PhilipLangbroek">Philip Langbroek</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Utrecht Law Review, 2006</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Demands of proper administrative conduct\u003cbr\u003e A research project into the \u003ci\u003eombudsprudence\u003c/i\u003e of the Dutch National Ombudsman","attachmentId":81146839,"attachmentType":"pdf","work_url":"https://www.academia.edu/72067915/Demands_of_proper_administrative_conduct_br_A_research_project_into_the_i_ombudsprudence_i_of_the_Dutch_National_Ombudsman","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline 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translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="112796271" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/112796271/Demands_of_Proper_Administrative_Conduct_A_Research_Project_into_the_Ombudsprudence_of_the_Dutch_National_Ombudsman">Demands of Proper Administrative Conduct: A Research Project into the Ombudsprudence of the Dutch National Ombudsman</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="13932680" href="https://independent.academia.edu/PhilipLangbroek">Philip Langbroek</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Social Science Research Network, 2007</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Demands of Proper Administrative Conduct: A Research Project into the Ombudsprudence of the Dutch National Ombudsman","attachmentId":109916949,"attachmentType":"pdf","work_url":"https://www.academia.edu/112796271/Demands_of_Proper_Administrative_Conduct_A_Research_Project_into_the_Ombudsprudence_of_the_Dutch_National_Ombudsman","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/112796271/Demands_of_Proper_Administrative_Conduct_A_Research_Project_into_the_Ombudsprudence_of_the_Dutch_National_Ombudsman"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="116827783" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/116827783/%C4%B0yi_Y%C3%B6neti_mi_Sa%C4%9Flamada_Ab_Ombudsmaninin_Rol%C3%BC">İyi̇ Yöneti̇mi̇ Sağlamada Ab Ombudsmaninin Rolü</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="5479081" href="https://portfoliobox.academia.edu/DemokaanDEM%C4%B0REL">Demokaan DEMİREL</a></div><p class="ds-related-work--metadata ds2-5-body-xs">DergiPark (Istanbul University), 2021</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"İyi̇ Yöneti̇mi̇ Sağlamada Ab Ombudsmaninin Rolü","attachmentId":112849900,"attachmentType":"pdf","work_url":"https://www.academia.edu/116827783/%C4%B0yi_Y%C3%B6neti_mi_Sa%C4%9Flamada_Ab_Ombudsmaninin_Rol%C3%BC","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/116827783/%C4%B0yi_Y%C3%B6neti_mi_Sa%C4%9Flamada_Ab_Ombudsmaninin_Rol%C3%BC"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="78339042" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/78339042/Of_the_Ombudsman_s_Existence_in_the_World">Of the Ombudsman’s Existence in the World</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="143024298" href="https://uw.academia.edu/MarekZubik">Marek Zubik</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2016</p><p class="ds-related-work--abstract ds2-5-body-sm">Summary: 1. The roots of the Ombudsman’s office; 2. The institution of the Ombudsman in Poland; 3. The commissioner for civil rights protection as an independent organ of a State; 4. The commissioner as an organ of control of the law; 5. Principles of functioning of the commissioner; 6. The new challenges for the commissioner. Conclusion.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Of the Ombudsman’s Existence in the World","attachmentId":85420989,"attachmentType":"pdf","work_url":"https://www.academia.edu/78339042/Of_the_Ombudsman_s_Existence_in_the_World","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/78339042/Of_the_Ombudsman_s_Existence_in_the_World"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="35952746" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead">The Role of National Ombudsman's Offices in Promoting the Concept of good Administration in Albania, Macedonia and Kosovo: The way ahead</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="73998082" href="https://aab-edu.academia.edu/AMemetaj">Arlinda Memetaj</a></div><p class="ds-related-work--abstract ds2-5-body-sm">The private persons in any democratic state should have a right to dispute the administrative decisions affecting their rights, freedoms or interests before (among others) competent independent courts. It is the key precondition for the principle of transparent and responsible public administration as an integral part of democratic governance. In addition to the " judiciary control of the administrative decisions " , the private persons`human rights against the public administration may be also protected through the Ombudsman office. The increasing importance of the afore mentioned issues relating public administration and the various types of control of the administrative acts been long time ago reflected in the mandate of almost all of the key international intergovernmental organizations, especially the European ones including the Council of Europe, the European Union and the OSCE. The establishment of both effective public administration and administrative justice system has been for a long period of time among the most " important and urgent " final strategic objectives of almost any country in the Balkans region, including Albania, Macedonia and Kosovo. This process included (among others) establishing European-like Ombudsman offices in these countries. Against the above background the present paper firstly explains why the administration action must be controlled by the public, and it then outlines the European Right of Good Administration, the OmbudsmanOfficès mandate. This is then followed by presenting the concept of European Administrative Space in terms of the Role of the OECD-SIGMA in Developing the Standards of Good Administration. Against the preceding subsections the paper further presents the basic legislative framework for action of the National Ombudsman Offices in Albania, Macedonia and Kosovo, which is then followed by a short review of the actual state of play of the Principle No.2 of the SIGMA European Principles for Public Administration (as</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Role of National Ombudsman's Offices in Promoting the Concept of good Administration in Albania, Macedonia and Kosovo: The way ahead","attachmentId":55835669,"attachmentType":"docx","work_url":"https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":97681251,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":97681251,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_97681251" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. 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