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Service Delivery
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href="/products-and-services/overview/"><small>PRODUCTS AND SERVICES</small></a></li><li><a href="/products-and-services/for-government-agencies/overview/"><small>FOR GOVERNMENT AGENCIES</small></a></li><li><a href="/products-and-services/for-government-agencies/service-delivery/"><small>SERVICE DELIVERY</small></a></li></ul> </nav> </div> </div> </div> <div class="bp-container"> <div class="row"> <div class="col"> <h1 class="has-text-white"><b>Service Delivery</b></h1> </div> </div> </div></section><section class="bp-section padding--none is-hidden-desktop"> <div class="bp-dropdown is-hoverable"> <div class="bp-dropdown-trigger"> <a class="bp-button bp-dropdown-button is-fullwidth" aria-haspopup="true" aria-controls="dropdown-menu"> <span><b><p>Service Delivery</p></b></span> <span class="icon is-small"> <i class="sgds-icon sgds-icon-chevron-down is-size-4" aria-hidden="true"></i> </span> </a> </div> <div class="bp-dropdown-menu has-text-left hide" id="dropdown-menu" role="menu"> <div class="bp-dropdown-content"><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/overview/"> <p>Overview</p> </a><a class="bp-dropdown-item third-level-nav-header-mobile "> <p>For Citizens<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i></p> </a> <div class="third-level-nav-div-mobile is-hidden"><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/overview/"> <p>Overview</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/crowdsourcing/"> <p>Crowdsourcing</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/digital-services/"> <p>Digital Services</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/digital-storage-and-verification/"> <p>Digital Storage and Verification</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/directories-and-distribution/"> <p>Directories and Distribution</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/education/"> <p>Education</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/employment/"> <p>Employment</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/environment/"> <p>Environment</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/health/"> <p>Health</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/scam-prevention/"> <p>Scam Prevention</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-citizens/smart-city-tech/"> <p>Smart City Tech</p> </a></div><a class="bp-dropdown-item third-level-nav-header-mobile "> <p>For Businesses<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i></p> </a> <div class="third-level-nav-div-mobile is-hidden"><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-businesses/overview/"> <p>Overview</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-businesses/corporate-transactions/"> <p>Corporate Transactions</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-businesses/smart-city-tech/"> <p>Smart City Tech</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-businesses/trade-transactions/"> <p>Trade Transactions</p> </a></div><a class="bp-dropdown-item third-level-nav-header-mobile has-text-secondary has-text-weight-bold"> <p>For Government Agencies<i class="sgds-icon sgds-icon-chevron-up is-pulled-right is-size-4" aria-hidden="true"></i></p> </a> <div class="third-level-nav-div-mobile "><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/overview/"> <p>Overview</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/accessibility/"> <p>Accessibility</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/cybersecurity/"> <p>Cybersecurity</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/data-and-ai/"> <p>Data and AI</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/digital-standards-and-guides/"> <p>Digital Standards and Guides</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/digital-verification/"> <p>Digital Verification</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/government-transactions/"> <p>Government Transactions</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/ict-and-infrastructure/"> <p>ICT and Infrastructure</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/knowledge-and-training/"> <p>Knowledge and Training</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/productivity-and-marketing/"> <p>Productivity and Marketing</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile has-text-secondary has-text-weight-bold" href="/products-and-services/for-government-agencies/service-delivery/"> <p>Service Delivery</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/for-government-agencies/software-development/"> <p>Software Development</p> </a></div><a class="bp-dropdown-item third-level-nav-header-mobile "> <p>Collaborate With Us<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i></p> </a> <div class="third-level-nav-div-mobile is-hidden"><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/collaborate-with-us/overview/"> <p>Overview</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/collaborate-with-us/government-collaboration/"> <p>Government Collaboration</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/collaborate-with-us/industry-collaboration/"> <p>Industry Collaboration</p> </a><a class="bp-dropdown-item third-level-nav-item-mobile " href="/products-and-services/collaborate-with-us/international-collaboration/"> <p>International Collaboration</p> </a></div></div> </div> </div> </section> <section class="bp-section"> <div class="bp-container padding--top--lg padding--bottom--xl"> <div class="row"> <div class="col is-2 is-position-relative has-side-nav is-hidden-touch"> <div class="sidenav"> <aside class="bp-menu is-gt sidebar__inner"> <ul class="bp-menu-list"><li> <a class="" href="/products-and-services/overview/">Overview</a> </li><li class="third-level-nav-header"> <a class="third-level-nav-header " aria-label="For Citizens">For Citizens<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i> </a> </li> <div class="third-level-nav-div is-hidden"><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/overview/">Overview</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/crowdsourcing/">Crowdsourcing</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/digital-services/">Digital Services</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/digital-storage-and-verification/">Digital Storage and Verification</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/directories-and-distribution/">Directories and Distribution</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/education/">Education</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/employment/">Employment</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/environment/">Environment</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/health/">Health</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/scam-prevention/">Scam Prevention</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-citizens/smart-city-tech/">Smart City Tech</a></li></div><li class="third-level-nav-header"> <a class="third-level-nav-header " aria-label="For Businesses">For Businesses<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i> </a> </li> <div class="third-level-nav-div is-hidden"><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-businesses/overview/">Overview</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-businesses/corporate-transactions/">Corporate Transactions</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-businesses/smart-city-tech/">Smart City Tech</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-businesses/trade-transactions/">Trade Transactions</a></li></div><li class="third-level-nav-header"> <a class="third-level-nav-header is-active" aria-label="For Government Agencies">For Government Agencies<i class="sgds-icon sgds-icon-chevron-up is-pulled-right is-size-4" aria-hidden="true"></i> </a> </li> <div class="third-level-nav-div "><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/overview/">Overview</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/accessibility/">Accessibility</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/cybersecurity/">Cybersecurity</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/data-and-ai/">Data and AI</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/digital-standards-and-guides/">Digital Standards and Guides</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/digital-verification/">Digital Verification</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/government-transactions/">Government Transactions</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/ict-and-infrastructure/">ICT and Infrastructure</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/knowledge-and-training/">Knowledge and Training</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/productivity-and-marketing/">Productivity and Marketing</a></li><li><a class="third-level-nav-item padding--top--none has-text-secondary has-text-weight-bold" href="/products-and-services/for-government-agencies/service-delivery/">Service Delivery</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/for-government-agencies/software-development/">Software Development</a></li></div><li class="third-level-nav-header"> <a class="third-level-nav-header " aria-label="Collaborate With Us">Collaborate With Us<i class="sgds-icon sgds-icon-chevron-down is-pulled-right is-size-4" aria-hidden="true"></i> </a> </li> <div class="third-level-nav-div is-hidden"><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/collaborate-with-us/overview/">Overview</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/collaborate-with-us/government-collaboration/">Government Collaboration</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/collaborate-with-us/industry-collaboration/">Industry Collaboration</a></li><li><a class="third-level-nav-item padding--top--none " href="/products-and-services/collaborate-with-us/international-collaboration/">International Collaboration</a></li></div></ul> </aside> </div> </div> <div class="col is-8 is-offset-1-desktop is-12-touch print-content"> <div class="row"> <div class="col"> <div class="content"><h2>GatherSG: Digitalise public and social service operations with minimal effort</h2> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="GatherSG is a lightweight case management and coordination system." src="/images/Products and Services/For Government Agencies/GatherSG_1690x800.png" /> </div> <ul data-tight="true" class="tight"> <li> <p>GatherSG is a government platform for digitalising and streamlining social service and public service operations.</p> </li> <li> <p>Provides a case management and coordination system for various workflows (e.g. social service outreach, responding to seniors' distress calls, etc), with clear progress tracking and task management functionalities.</p> </li> <li> <p>Enables efficient resource allocation and inter-agency collaboration.</p> </li> <li> <p>Helped manage cases for over 100,000 vulnerable elderly and 35,000 tenants.</p> </li> <li> <p>Assisted in nearly 400 life-threatening situations (when used with Personal Alert Button).</p> </li> </ul> <hr /> <p>A lightweight case management and coordination system, <a href="https://gather.gov.sg/" rel="noopener noreferrer nofollow" target="_blank">GatherSG</a> aims to help social service and public service agencies digitalise their operations in a fuss-free manner. It supports nine different tracks, including outreach, referral, coordination, case management, feedback and appeal. Today, it supports numerous initiatives such as increasing vaccination engagement amongst seniors, facilitating grocery voucher appeal, and more. </p> <p>Promising to enhance productivity and spark virtual teamwork, the platform comes with features such as a kanban board, collaborative assessment, statistical dashboard and more. As part of the <a href="/products-and-services/for-government-agencies/software-development/sg-tech-stack/" rel="noopener noreferrer nofollow" target="_blank"><u>Singapore Government Tech Stack (SGTS)</u></a>, it is also highly adaptable for different use cases.</p> <h3>Why use GatherSG?</h3> <p>GatherSG is customisable and can easily meet your agency鈥檚 specific needs and use cases. With it, there's no need to force fit processes into your existing systems. What's more, your agency can leverage the shared infrastructure to enjoy cost savings.</p> <p>The solution also allows you to track resource allocation for efficient inter-agency workflow and cross-collaboration, so you can reap the following benefits.</p> <div class="isomer-card-grid"> <div class="isomer-card"> <div class="isomer-card-image"> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="GovTech's GatherSG allows you to review tasks, statuses and bottles easily via kanban boards." src="/images/Products and Services/For Government Agencies/GatherSG_card_1_600x300.png" /> </div> </div> <div class="isomer-card-body"> <div class="isomer-card-title">See the big picture at one glance</div> <div class="isomer-card-description">Review tasks, statuses and bottlenecks and stay updated on the progress with kanban boards.</div> </div> </div> <div class="isomer-card"> <div class="isomer-card-image"> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="Schedule meetings and manage them centrally via the Case Connect feature on GovTech's GatherSG." src="/images/Products and Services/For Government Agencies/GatherSG_card_2_600x300.png" /> </div> </div> <div class="isomer-card-body"> <div class="isomer-card-title">Schedule meetings conveniently</div> <div class="isomer-card-description">Set up meetings on a preferred conferencing platform and manage them centrally on Case Connect.</div> </div> </div> </div> <div class="isomer-card-grid"> <div class="isomer-card"> <div class="isomer-card-image"> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="GovTech's GatherSG allows you to manage resources easily." src="/images/Products and Services/For Government Agencies/GatherSG_card_3_600x300.png" /> </div> </div> <div class="isomer-card-body"> <div class="isomer-card-title">Transparent management</div> <div class="isomer-card-description">Drag and drop to allocate resources, and assign tasks to team members based on their availability.</div> </div> </div> <div class="isomer-card"> <div class="isomer-card-image"> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="GovTech's GatherSG can be customised to your own liking" src="/images/Products and Services/For Government Agencies/GatherSG_card_4_600x300.png" /> </div> </div> <div class="isomer-card-body"> <div class="isomer-card-title">An interface that is easy to use</div> <div class="isomer-card-description">From uploading documents to commenting, easily report on progress as well as control access.</div> </div> </div> </div> <h4>Personal Alert Button (PAB)</h4> <p></p> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="GatherSG is used to manage cases for the Personal Alert Button (PAB)." src="/images/Products and Services/For Government Agencies/PAB_600x300.png" /> </div> <p>By 2030, the number of seniors living alone is projected to reach 83,000. In a bid to help elderly persons live safely and independently, GovTech invented the PAB, a hardware Internet of Things (IoT) device. Installed in the homes of seniors currently living alone, this alert device allows them to call for help in the event of an emergency.</p> <p>GatherSG is deployed in tandem with the PAB as the back-end case management system, which is supported by telecare operators and staff from Senior Activity Centres. With GatherSG, the personnel are alerted to new cases that have arisen and can keep an eye on those that require follow-up.</p> <p>To date, the combined system has provided assistance to over 100,000 vulnerable elderly, 35,000 government rental flat tenants, and handled almost 400 life-threatening cases.</p> <h3>How to use GatherSG?</h3> <p>GatherSG is designed to wrap around the operational needs of the business team. Interested agencies can approach the GatherSG team to discuss suitable customisation and application. <a href="https://gather.gov.sg/" rel="noopener noreferrer nofollow" target="_blank"><u>Request for a demo</u></a> and try the service for yourself.</p> <h3>Interested to find out more about GatherSG?</h3> <div class="isomer-card-grid"><a rel="noopener noreferrer nofollow" href="https://www.developer.tech.gov.sg/products/categories/productivity-tools/gathersg/overview.html" class="isomer-card"><div class="isomer-card-image"><div class="isomer-image-wrapper"><img style="width: 100%" height="auto" width="100%" alt="Explore its features on the Singapore Government Developer Portal (SGDP)" src="/images/CTA card images/Visit_the_SGDP_Portal.png" /></div></div><div class="isomer-card-body"><div class="isomer-card-title">Explore its features on the Singapore Government Developer Portal (SGDP)</div><div class="isomer-card-link">Learn more on SGDP</div></div></a> <a rel="noopener noreferrer nofollow" href="mailto:info@tech.gov.sg" class="isomer-card"> <div class="isomer-card-image"> <div class="isomer-image-wrapper"> <img style="width: 100%" height="auto" width="100%" alt="Have questions? 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