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"ctaLabelAlternative":"Get it free" } } </script></nav> </header> <main> <div class="container-fluid xs-cozy md-comfortable" id="hero-cont" data-container-id="50adb764-95a2-4023-ab88-be1047349da7"> <style class="background-image-styles" data-for="50adb764-95a2-4023-ab88-be1047349da7"> [data-container-id="50adb764-95a2-4023-ab88-be1047349da7"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cdfea509-2dc3-49e1-9521-d0a5cec8c37f/hero-support-services.svg?cdnVersion=2445") ; background-position: center center ; background-repeat: no-repeat ; background-size: cover ; } </style> <div class="row"> <div class="column column-lg-6 column-md-8 column-lg-offset-3 column-md-offset-2 text-center s0 between" > <div class="component component--heading-textblock text-oversized text-center"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > サポートサービス </h1> <p>経験豊富なサポートチームに連絡し、迅速な対応を受けられるため、システムの円滑な稼動を維持できます。チームが Data Center、またはクラウド製品を使用しているかどうかに関係なく、適切なレベルのサポートを受けられます。</p> </div> <div class="component component--link-button "> <a href="?tab=cloud#cloud-offerings" data-event="clicked" data-uuid="5141dafd-be" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="クラウドサービスの比較" data-label-english="Compare Cloud offerings" class="component__link default " > クラウドサービスの比較 </a> </div> <div class="component component--link-button "> <a href="?tab=server-dc#server-dc-offerings" data-event="clicked" data-uuid="8b8ecfe0-e5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Data Center サービスの比較" data-label-english="Compare Data Center offerings" class="component__link default " > Data Center サービスの比較 </a> </div> <div class="component component--link-button "> <a href="#additional-services" data-event="clicked" data-uuid="675e0ee3-f3" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="追加サービス" data-label-english="Additional Services" class="component__link default " > 追加サービス </a> </div> </div> </div> </div> <div class="container-fluid md-outerspace display-none t50"> <div class="row"> <div class="column column-md-8 column-md-offset-2 text-center s0 between" > <div class="component component--heading-textblock component--heading-textblock--blockquote" id="h3"> <blockquote> <p>「プレミアサポートを利用すると、タイムリーな応答を受け取ることができ、専任の担当者が割り当てられることに満足しています。プレミアサポートによって、Cisco 社はリスクを軽減し、コストを削減できました。」</p> </blockquote> <div class="quoted-from"> Arunkumar Vijayakumar <div class="quoted-from__info"> Project Manager, Cisco </div> </div> </div> </div> </div> </div> <div class="imkt-tab-container container-fluid"> <div class="component component--tab-navigation positionTop centerJustified "> <ul class="imkt-tab-list even square centerJustified border-color-n50 tab-count-2"> <li class="imkt-tab border-color-n50"> <a href="#tab-6151734b-7a8d-4f10-82d8-01b08a6b96b2" data-event="clicked" data-uuid="6151734b-7a-0" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-label="Cloud" data-label-english="Cloud" data-tab-name="cloud" class="n0 text-n800 border-color-n50 active has-icon"> <img id="" alt="雲のアイコン" class="component__image" src="https://wac-cdn.atlassian.com?cdnVersion=2445" loading="lazy" /> Cloud </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-feec2467-ce3c-4195-9113-75856a52262a" data-event="clicked" data-uuid="feec2467-ce-1" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-label="Data Center" data-label-english="Data Center" data-tab-name="server-dc" class="n20 text-n300 border-color-n50 has-icon"> <img id="" alt="サーバーのアイコン" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:5e21af87-06b7-47b7-8fef-30c27bc8e800/icons-admin-server-dark.svg?cdnVersion=2445" loading="lazy" /> Data Center </a> </li> </ul> </div> <div class="content-tabs "> <div id="tab-6151734b-7a8d-4f10-82d8-01b08a6b96b2" class="imkt-tab-block active"> <div class="container-fluid" id="cloud-offerings"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-lg-8 column-lg-offset-2 column-md-offset-1 xs-cozy md-comfortable text-center s0 between" > <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > クラウドのサポートサービスには、Standard、Premium、Enterprise プランがあります。Cloud Free プラン* ではセルフヘルプリソースにアクセスできます。 </h3> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Standard </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> 9:00 - 17:00 の現地サポート </li> </ul> </div> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Premium </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> 重大な影響がある問題への年中無休のサポート </li> <li class="featured"> より迅速な応答時間 </li> </ul> </div> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Enterprise </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> <p>すべての技術的な問題への年中無休のサポート</p> </li> <li class="featured"> シニアサポートチーム </li> <li class="featured"> 最速の応答時間 </li> <li class="featured"> 電話サポート </li> </ul> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy"> <div class="row reduced-row"> <div class="column s0 between" > <div class="component component--comparison-table " data-magpath="/wac/enterprise/support-services/main/04/tabs/0/tabContainerContent/01/columns/0/content/01"> <div class="table-padder standard "> <table class="reg-mob-labels adjusted-cols table--comparison-table cols4 style-labels check-color-slate " id="table-7ec6f40b"> <thead> <tr class="title header"> <th class="label lcol corner-label " > <h3>   </h3> </th> <th class="reg rcol top-header-label " > <h4> Standard </h4> </th> <th class="reg rcol top-header-label " > <h4> Premium </h4> </th> <th class="reg rcol top-header-label " > <h4> Enterprise </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l " > <p> 製品 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> Jira、Jira Service Management、Jira Product Discovery、Confluence、Bitbucket、Atlas、Compass、Loom </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> Jira、Jira Service Management、Confluence、Bitbucket Cloud、Atlassian Guard、Atlas、Compass </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> Jira、Jira Service Management、Confluence、Atlassian Guard* </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポートパッケージ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> 有料の Standard ソフトウェアライセンスに含まれる </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> 有料の Premium ソフトウェアライセンスに含まれる </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> 有料の Enterprise ソフトウェアライセンスに含まれる </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポートチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> Cloud サポートチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> Cloud サポートチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> 専任のシニアチーム </p> </td> </tr> <tr class=""> <td class="label l " > <p> 電話サポート </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> なし </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> なし </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> 専用の電話番号 </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポート資格 </br>(サポートリクエストを起票できるユーザー) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> Standard 製品サイトの製品管理者およびサイト管理者 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> Premium 製品の製品管理者とサイト管理者および組織管理者 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> Enterprise 製品の製品管理者とサイト管理者および組織管理者 </p> </td> </tr> <tr class=""> <td class="label l " > <p> テクニカルサポートの提供時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> 1 日あたり 9 時間 (月 - 金) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> L1: 年中無休</br>L2: 週 5 日 (月 - 金)</br>L3、L4: 9 時間 (月 - 金) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> 24 時間無休 </p> </td> </tr> <tr class=""> <td class="gray bg-n20" colspan="4" > <h5> 初回応答時間 (IRT) </h5> </td> </tr> <tr class=""> <td class="label l algn-left" > <p> L1: アプリケーションの停止 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> L1: 2 営業時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> L1: 1 時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> L1: 30 分 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L2: 深刻な機能低下 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> L2: 6 営業時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> L2: 2 時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> L2: 2 時間 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L3: 中程度の影響 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> L3: 1 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> L3: 1 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> L3: 8 時間 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L4: 低度の影響 / お問い合わせ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Standard</p> </div><p> L4: 2 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premium</p> </div><p> L4: 2 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Enterprise</p> </div><p> L4: 24 時間 </p> </td> </tr> </tbody> </table> </div> </div> </div> <div class="column column-lg-6 column-md-8 column-lg-offset-3 column-md-offset-2 s0 between" > <div class="component component--textblock "> <p>*エンタープライズ製品をご利用のお客様は、Atlassian Guard を無料でご利用いただけます。エンタープライズ製品をご利用でないお客様のみ、請求に Atlassian Guard が含まれます。</p> <p>*Cloud Free プランでは、<a data-event="clicked" data-uuid="6a0993a1-d70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ドキュメントや公開バグなどのセルフヘルプリソース" data-label-english="Community Support" href="https://community.atlassian.com/">ドキュメントや公開バグなどのセルフヘルプリソース</a>のほかに、(アトラシアンコミュニティから) <a data-event="clicked" data-uuid="6a0993a1-d71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="コミュニティサポート" data-label-english="self-help resources such as documentation and public bugs" href="https://support.atlassian.com/ja/">コミュニティサポート</a>をご利用いただけます。</p> <p>Jira Align、Trello、Opsgenie、Statuspage には、別のサポートサービスをご用意しています。詳しくは、<a data-event="clicked" data-uuid="6a0993a1-d72" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Align サポート" data-label-english="Jira Align Support" href="/ja/software/jira/align/pricing">Jira Align サポート</a>、<a data-event="clicked" data-uuid="6a0993a1-d73" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Trello サポート" data-label-english="Trello Support" href="https://ja.confluence.atlassian.com/support/atlassian-support-offerings-193299636.html">Trello サポート</a>、<a data-event="clicked" data-uuid="6a0993a1-d74" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Opsgenie サポート" data-label-english="Opsgenie Support" href="/ja/software/opsgenie/pricing">Opsgenie サポート</a>、<a data-event="clicked" data-uuid="6a0993a1-d75" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Statuspage サポート" data-label-english="Statuspage Support" href="/ja/software/statuspage/pricing">Statuspage サポート</a>をご覧ください。</p> </div> </div> </div> </div> </div> <div id="tab-feec2467-ce3c-4195-9113-75856a52262a" class="imkt-tab-block "> <div class="container-fluid" id="server-dc-offerings"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-lg-8 column-lg-offset-2 column-md-offset-1 xs-cozy md-comfortable text-center s0 between" > <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Priority サポートはそれぞれの Data Center ライセンスに含まれています (下記の例外を参照)。より高いレベルのサポートをご希望の場合は Premier サポートの購入をご検討ください。 </h3> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 選択 </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> 9:00 - 17:00 の現地サポート </li> </ul> </div> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Priority </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> 重大な影響がある問題への年中無休のサポート </li> <li class="featured"> シニアサポートチーム </li> <li class="featured"> より迅速な応答時間 </li> </ul> </div> <div class="component component--link-button " style="margin-top:14px;"> <a href="https://www.atlassian.com/purchase/product/priority-support.server" data-event="clicked" data-uuid="f72dce68-13" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="今すぐ購入する" data-label-english="Buy now" class="component__link button button--one button--regular button--secondary " > 今すぐ購入する </a> </div> </div> </div> <div class="column column-md-4 list-cards " > <div class="intra-div s0 between block-theme-one "> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Premier </h2> </div> <div class="component component--list-block " > <ul > <li class="featured"> すべての問題への年中無休のサポート </li> <li class="featured"> シニアサポートチーム </li> <li class="featured"> 最速の応答時間 </li> <li class="featured"> 電話サポート </li> </ul> </div> <div class="component component--link-button " style="margin-top:14px;"> <a href="https://www.atlassian.com/purchase/product/premier-support" data-event="clicked" data-uuid="b39ce298-4f" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="今すぐ購入する" data-label-english="Buy now" class="component__link button button--one button--regular button--secondary " > 今すぐ購入する </a> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy"> <div class="row reduced-row"> <div class="column s0 between" > <div class="component component--comparison-table " data-magpath="/wac/enterprise/support-services/main/04/tabs/00/tabContainerContent/02/columns/0/content/01"> <div class="table-padder standard "> <style>#table-1cb167a5 .cell-list p{margin-bottom: 8px }#table-1cb167a5 .cell-list ul{ text-align: left; list-style: disc; }</style> <table class="reg-mob-labels adjusted-cols table--comparison-table cols4 style-labels check-color-slate " id="table-1cb167a5"> <thead> <tr class="title header"> <th class="label lcol corner-label " > <h3>   </h3> </th> <th class="reg rcol top-header-label " > <h4> 選択 </h4> </th> <th class="reg rcol top-header-label " > <h4> Priority </h4> </th> <th class="reg rcol top-header-label " > <h4> Premier </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l " > <p> 製品 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> Jira、Jira Service Management、Confluence、Fisheye、Crucible、Bamboo、Bitbucket、Jira Align、Crowd </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> Jira、Jira Service Management、Confluence、Fisheye、Crucible、Bamboo、Bitbucket、Crowd </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> Jira、Jira Service Management、Confluence、Fisheye、Crucible、Bamboo、Bitbucket、Crowd </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポートパッケージ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> Priority 以外の対象となる Data Center ソフトウェアライセンスに含まれます。 </p> </td> <td class="reg r cell-list algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> それぞれの Data Center ソフトウェアライセンスに含まれます。</br></br>例外: </br><br>Bitbucket では、251 ユーザー以上 (500 ユーザー階層以上) を有するお客様のみが対象となります。</br><br>Bamboo では、100 以上のエージェント階層を有するお客様のみが対象となります。 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 別途購入が必要 </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポートチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> 地域ベースのチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> シニアチーム </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 専任のシニアチーム </p> </td> </tr> <tr class=""> <td class="label l " > <p> 電話サポート </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> なし </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L1 チケットのみ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 専用の電話番号 </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポート資格 </br>(サポートリクエストを起票できるユーザー) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> 25 ユーザー以上の製品の管理者 (Jira Service Management の場合は 4 ユーザー以上) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> Priority サポートに関連するサイトの管理者 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> プレミアサポート登録済みお客様担当者 (3 人の登録済みお客様担当者) </p> </td> </tr> <tr class=""> <td class="label l " > <p> サポート時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> 1 日あたり 9 時間 (月 - 金) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L1: 年中無休 </br>L2: 週 5 日 (月 - 金)</br>L3: 1 日あたり 9 時間 (月 - 金) </br>L4: 1 日あたり 9 時間 (月 - 金) </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 24 時間無休 </p> </td> </tr> <tr class=""> <td class="label l " > <p> 対応言語 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> 日本語と英語 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> 英語のみ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 英語のみ </p> </td> </tr> <tr class=""> <td class="label l " > <p> 価格 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> なし </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> Included with most Data Center subscriptions (see ‘Support Packaging’ above).</br></br><a data-event="clicked" data-uuid="1cb167a5-3c-820" data-event-component="linkButton" data-event-container="table" data-schema-version="1" data-label="Buy now" data-track-row="8" href="https://www.atlassian.com/purchase/product/priority-support.server">Buy now</a> </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> 登録済みお客様担当者 3 名あたり $39,500 </br></br><a data-event="clicked" data-uuid="1cb167a5-3c-830" data-event-component="linkButton" data-event-container="table" data-schema-version="1" data-label="購入する" data-track-row="8" href="https://www.atlassian.com/purchase/product/premier-support">購入する</a> </p> </td> </tr> <tr class=""> <td class="gray bg-n20" colspan="4" > <h5> 初回応答時間 (IRT) </h5> </td> </tr> <tr class=""> <td class="label l algn-left" > <p> L1: アプリケーションの停止 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> L1: 2 営業時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L1: 1 時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> L1: 30 分 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L2: 深刻な機能低下 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> L2: 6 営業時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L2: 2 時間 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> L2: 2 時間 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L3: 中程度の影響 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> L3: 1 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L3: 1 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> L3: 8 時間 </p> </td> </tr> <tr class=""> <td class="label l " > <p> L4: 低度の影響 / お問い合わせ </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>選択</p> </div><p> L4: 2 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Priority</p> </div><p> L4: 2 営業日 </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p>Premier</p> </div><p> L4: 24 時間 </p> </td> </tr> </tbody> </table> </div> </div> </div> <div class="column column-lg-6 column-md-8 column-lg-offset-3 column-md-offset-2 s0 between" > <div class="component component--textblock "> <p>*Premier サポートに含まれる追加機能: 開発チームへのエスカレーションの優先対応、プロアクティブなヘルスチェック (QA およびステージングを含む)、オンボーディングと環境知識</p> </div> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Tabs", "params": { "tabBorderColor":"n50", "tabBackgroundColor":"n20", "tabTextColor":"n300", "tabBackgroundColorActive":"n0", "tabTextColorActive":"n800", "defaultTab":"cloud", "linkedContainerTab":false, "selectId":"select-89995ddd-6cff-4542-8699-8c1a11aa63d7" } } </script></div> <div class="container-fluid theme-one" id="additional-services"> <div class="row"> </div> </div> <div class="container-fluid xs-cozy md-comfortable"> <div class="row reduced-row"> <div class="column column-lg-6 column-md-8 column-lg-offset-3 column-md-offset-2 s0 between" > <div class="component component--heading-textblock" id="additional-services"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 追加サービス </h2> <p>アトラシアンのソフトウェアとチームプラクティスを最適化するためのサポートが必要ですか? Advisory Service をご検討ください。<a data-event="clicked" data-uuid="38289d3d-7b0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="詳細を見る" data-label-english="Read more" href="/ja/enterprise/success/advisory-services">詳細を見る</a></p> <p>コンサルティングサービスをお探しですか? それともアトラシアン製品のカスタマイズが必要ですか? アトラシアンパートナーがお手伝いいたします。<a data-event="clicked" data-uuid="38289d3d-7b1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="詳細を見る" data-label-english="Read more" href="https://partnerdirectory.atlassian.com/">詳細を見る</a></p> <p>Data Center からクラウドへの移行をお考えですか? カスタマー移行チームにお問い合わせください。<a data-event="clicked" data-uuid="38289d3d-7b2" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="お問い合わせ" data-label-english="Contact" href="/ja/migration">お問い合わせ</a></p> <p><a data-event="clicked" data-uuid="38289d3d-7b3" data-event-component="linkButton" 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