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Qualitätsmanagement | Universitätsbibliothek der TUM
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November ausgesetzt</mini></a></div> </div> </div> </div> <div class="view-footer"> <div class="views-row"><a href="/aktuelles">Alle anzeigen</a></div> <div class="views-row rss"><a href="/de_rss.xml">RSS abonnieren</a></div> </div> </div> </div> </aside> </div> </div> </div> </div> <div class="ym-col3"> <div class="ym-cbox"> <div class="ym-contain-dt"> <!-- <div id="breadcrumb"> <div class="ym-wrapper"> <h2 class="element-invisible">Sie sind hier</h2><div class="breadcrumb"><span><a href="/">Startseite</a> › <a href="/ueber-die-bibliothek-0">Über die Bibliothek</a> › <a href="/ueber-die-bibliothek/bibliotheksprofil">Bibliotheksprofil</a> › Qualitätsmanagement</span></div> </div> </div> --> <section class="ym-grid"> <h1 class="title">Qualitätsmanagement</h1> <div class="tabs"></div> <div class="region region-content"> <aside id="block-system-main" class="block block-system"> <div class="content"> <div class="view view-standard-tax view-id-standard_tax view-display-id-page_4 standard-layout view-dom-id-45e64397d3885a27ed687a5b2ad15e5e"> <div class="attachment attachment-before"> <div class="view view-standard-tax view-id-standard_tax view-display-id-attachment_6 standard-layout"> <div class="view-content"> <div class="views-row views-row-1 views-row-odd views-row-first views-row-last"> <div class="views-field views-field-field-bildleiste"> <div class="field-content"><img src="https://www.ub.tum.de/files/styles/slide_titelbild/public/fotolia_8957978_c_tobias_machhaus_-_fotolia.com_.jpg?itok=qtOaRVDh&c=0c93829bc60bc3ab48049f5d2fe16a9e" alt="Kompass in der Hand" /></div> </div> <div> <div class="lead-text"></div> </div> </div> </div> </div><div class="view view-standard-tax view-id-standard_tax view-display-id-attachment_2 standard-layout overview"> <div class="view-header"> <h2>Übersicht</h2> </div> <div class="view-content"> <div class="ym-grid linearize-level-2"> <div class="ym-gl ym-g50 col-1 col-first"> <div class="ym-gbox-left"> <span class="views-field views-field-title-field"> <span class="field-content"><a href="#Was ist Qualitätsmanagement?">Was ist Qualitätsmanagement?</a></span> </span> </div> </div> <div class="ym-gr ym-g50 col-2 col-last"> <div class="ym-gbox-right"> <span class="views-field views-field-title-field"> <span class="field-content"><a href="#Qualitätsmanagement der Universitätsbibliothek">Qualitätsmanagement der Universitätsbibliothek</a></span> </span> </div> </div> </div> <div class="ym-grid linearize-level-2"> <div class="ym-gl ym-g50 col-1 col-first"> <div class="ym-gbox-left"> <span class="views-field views-field-title-field"> <span class="field-content"><a href="#Unsere Qualitätspolitik und Qualitätsziele">Unsere Qualitätspolitik und Qualitätsziele</a></span> </span> </div> </div> <div class="ym-gr ym-g50 col-2 col-last"> <div class="ym-gbox-right"> </div> </div> </div> </div> </div> </div> <div class="view-content"> <div class="views-row views-row-1 views-row-odd views-row-first status-3"> <div class="views-field views-field-title-field-1"> <div class="field-content"><a name="Was ist Qualitätsmanagement?"> </a></div> </div> <div class="views-field views-field-field-dachzeile"> <strong class="field-content"></strong> </div> <div class="views-field views-field-title-field"> <h2 class="field-content">Was ist Qualitätsmanagement?</h2> </div> <div class="views-field views-field-field-bild-sondergr-e-"> <div class="field-content"></div> </div> <div class="views-field views-field-body-1"> <div class="field-content"><p>Qualitätsmanagement strebt die stetige Verbesserung aller Dienstleistungen und Prozesse einer Einrichtung an. Im Zentrum aller Optimierungen steht die Kundenzufriedenheit.</p> <p>Die Einführung eines Qualitätsmanagementsystems hilft Zuständigkeiten zu definieren und Arbeitsabläufe zu strukturieren. Die Dokumentation von Verantwortlichkeiten, Prozessen und Veränderungen schafft dabei Transparenz und Handlungssicherheit.</p> </div> </div> <div class="views-field views-field-type"> <span class="field-content"> </span> </div> <div class="views-field views-field-webform-form-body"> <span class="field-content"></span> </div> </div> <div class="views-row views-row-2 views-row-even status-3"> <div class="views-field views-field-title-field-1"> <div class="field-content"><a name="Unsere Qualitätspolitik und Qualitätsziele"> </a></div> </div> <div class="views-field views-field-field-dachzeile"> <strong class="field-content"></strong> </div> <div class="views-field views-field-title-field"> <h2 class="field-content">Unsere Qualitätspolitik und Qualitätsziele</h2> </div> <div class="views-field views-field-field-bild-sondergr-e-"> <div class="field-content"></div> </div> <div class="views-field views-field-body-1"> <div class="field-content"><p>Die Qualitätspolitik und Qualitätsziele der Universitätsbibliothek sind formuliert im</p> <ul> <li><a href="/leitbild">Leitbild</a> als Dokumentation des Selbstverständnisses</li> <li><a href="/bibliotheksprofil">Bibliotheksprofil</a> mit langfristiger Schwerpunktsetzung innerhalb ihres Auftrags</li> <li>Strategische Jahresziele der Universitätsbibliothek, die den Mitarbeitenden intern kommuniziert werden</li> </ul> <p>Zur Umsetzung ihrer Qualitätspolitik und zum Erreichen ihrer Qualitätsziele hat die Universitätsbibliothek ein Qualitätsmanagementsystem eingeführt.</p> </div> </div> <div class="views-field views-field-type"> <span class="field-content"> </span> </div> <div class="views-field views-field-webform-form-body"> <span class="field-content"></span> </div> </div> <div class="views-row views-row-3 views-row-odd views-row-last status-3"> <div class="views-field views-field-title-field-1"> <div class="field-content"><a name="Qualitätsmanagement der Universitätsbibliothek"> </a></div> </div> <div class="views-field views-field-field-dachzeile"> <strong class="field-content"></strong> </div> <div class="views-field views-field-title-field"> <h2 class="field-content">Qualitätsmanagement der Universitätsbibliothek</h2> </div> <div class="views-field views-field-field-bild-sondergr-e-"> <div class="field-content"></div> </div> <div class="views-field views-field-body-1"> <div class="field-content"><p>Die Beauftragten für Qualitätsmanagement (QMB) koordinieren die Umsetzung des Qualitätsmanagements. Unterstützt werden die QMB von den Qualitätsmanagementbeauftragten der Abteilungen (QMBA). In jeder Abteilung übernimmt eine Mitarbeiterin oder ein Mitarbeiter diese Aufgabe. Sie tragen Informationen aus den Abteilungen in die Runde der QMBA und aus der Runde der QMBA zurück in die Abteilungen.</p> <p>Die Einführung des Qualitätsmanagementsystems hat dazu geführt, dass Arbeitsabläufe und Dienstleistungen in allen Teilbibliotheken vereinheitlicht und umfassend dokumentiert werden. Dies wird durch folgende Werkzeuge erreicht:</p> <ul> <li>Geschäftsgänge als Prozessbeschreibungen</li> <li>Interne Audits</li> <li>Ermittlung von Kundenanforderungen und -zufriedenheit</li> <li>Erhebung und Auswertung von Statistiken und Kennzahlen</li> <li>Lieferantenbewertungen</li> <li>Festlegen von jährlichen Qualitätszielen</li> <li>Kommunikation zwischen den Abteilungen in der QM-Runde</li> </ul> </div> </div> <div class="views-field views-field-type"> <span class="field-content"> </span> </div> <div class="views-field views-field-webform-form-body"> <span class="field-content"></span> </div> </div> </div> <div class="view-footer"> <div class="view view-standard-tax view-id-standard_tax view-display-id-attachment_5 standard-layout views-field-title-1 view-dom-id-122e9257b1a35bf5c1c37f7e448c54d0"> </div><div class="view view-standard-tax view-id-standard_tax view-display-id-attachment_4 view-dom-id-37b153ec3fe3f5402feab6dbe91390e5"> </div><div class="view view-Workshops view-id-Workshops view-display-id-page_3 standard-layout view-dom-id-96456bc7e9fe2084887c26544240128d"> </div><div class="view view-taxonomie-anhang view-id-taxonomie_anhang view-display-id-attachment_1 ym-noprint printversion noborderlink view-dom-id-2cecfe03917ff3dc19df84355083e87d"> <div class="view-content"> <div class="views-row views-row-1 views-row-odd views-row-first views-row-last"> <span class="views-field views-field-tid"> <span class="field-content"><ul class="links inline"> <li class="print_html"><a href="/print/taxonomy/term/103" title="Druckoptimierte Version dieser Seite anzeigen." class="print-page" onclick="window.open(this.href); 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