CINXE.COM

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class="google-play-link-url-value" value="https://woebothealth.com/referral/?ref=website"> <input type="hidden" class="tablet-breakpoint-px" value="834"> <input type="hidden" class="mobile-breakpoint-px" value="520"> <div class="layout-main-container" role="document"> <div class="content"> <main class="main"> <div class="page-header"> </div> <div class="content-page-container"> <h1>FAQs</h1> <br> <h2 class="wp-block-heading" id="is-it-free-to-talk-to-woebot">Is Woebot free to use?</h2> <p>Woebot is only available to new users in the United States who are part of a study or who have an access code from their provider, employer or other Woebot Health partner. </p> <p>We have found that people have the best experience when Woebot is delivered under the supervision of a healthcare provider, so we are partnering with health plans and health systems to make Woebot available to the people they serve. </p> <h2 class="wp-block-heading">How can I download Woebot? </h2> <p>Woebot is currently available for iOS and Android, on a phone or tablet. </p> <p><strong>Step 1: Downloading the Woebot App</strong></p> <p>To download Woebot on a iPhone or iPad:</p> <ul class="wp-block-list"> <li>Tap the App Store icon on the home screen</li> <li>Tap the search icon and type ‘Woebot’ </li> <li>Tap the ‘Get’ button</li> <li>Tap the Woebot icon to open the app when download completes</li> </ul> <p>To download Woebot on an Android phone or tablet:</p> <ul class="wp-block-list"> <li>Tap the Play Store app on your Android phone </li> <li>Tap on the search bar and type ‘Woebot’ </li> <li>Tap ‘install’ </li> <li>When Woebot is downloaded, either tap ‘Open’ in the Play Store or, go to the home screen and tap the Woebot icon</li> </ul> <p><strong>Step 2: Enter Access Code</strong></p> <p>You may have received this code from your partner program or research study. Once you’ve downloaded and opened the app, enter the code. </p> <p><strong>Step 3: Create an Account and Password</strong></p> <p>Next, enter a valid email address and set a password. Your password must contain:</p> <ul class="wp-block-list"> <li>At least 10 characters</li> <li>1 uppercase character</li> <li>1 lowercase character</li> <li>1 number</li> <li>1 special character (E.g. @ & % $)</li> </ul> <p>Once your password is set, your account will be created and you can begin working and learning with Woebot. </p> <p><strong>Note</strong>: You may be invited to download Woebot from your partner program or research study via email, text, or another messaging service. Click on the link provided to download the app and create your account. <br><br>For more information about the Woebot app, please visit our Instructions for Use documentation, <a href="https://woebothealth.com/instructions-for-use/" target="_blank" rel="noreferrer noopener">here</a>. </p> <h2 class="wp-block-heading" id="how-can-i-change-the-time-of-day-that-woebot-checks-in-at">How can I change the time of day that Woebot checks in at?</h2> <p>You can update when Woebot checks in with you in the <strong>Settings</strong> section of the app. </p> <ol class="wp-block-list"> <li>Tap the gear icon in the upper-left hand corner of the Woebot app</li> <li>Tap <strong>Change Check-in time</strong></li> <li>Select a new check-in time</li> </ol> <p>Woebot will check-in with you during the new time that you choose. </p> <h2 class="wp-block-heading" id="how-can-i-undo-my-last-response-to-woebot">How can I undo my last response to Woebot?</h2> <p>You can undo your most recent response to Woebot by long pressing the reply and selecting <strong>Undo</strong> <strong>Message</strong> from the pop-up menu.</p> <h2 class="wp-block-heading" id="can-i-request-a-copy-of-my-conversations">Can I request a copy of my conversations?</h2> <p>To request a copy of your side of your conversations with Woebot, contact us through the app or at <a href="mailto:support@woebothealth.com">support@woebothealth.com</a> from your account’s email address.</p> <p>We don’t give you a copy of your transcripts as you’d expect. It doesn’t display as a script of the conversation between you and Woebot. Rather, it is a copy of all your data. You’ll be sent a copy of what you’ve said to Woebot, but know that Woebot’s replies are not currently included in your transcript. </p> <p>We do not access or filter through any of your information and the transfer of data is done through many means of encryption so as to protect our user’s data. </p> <p>For more information on your data, please visit our <a href="https://woebothealth.com/privacy-webview/" target="_blank" rel="noreferrer noopener">Privacy Page</a>. </p> <h2 class="wp-block-heading" id="how-can-i-get-woebot-to-stop-checking-in-each-day">How can I get Woebot to stop checking in each day?</h2> <p>If you no longer need Woebot to check in on your moods each day, simply turn off notifications for Woebot in your device’s settings. You’ll stop receiving daily check-in notifications but you’ll still be able to check-in manually from within the app.</p> <h2 class="wp-block-heading" id="is-my-data-encrypted">Is my data encrypted?</h2> <p id="is-my-data-encrypted">Yes. All of your data is encrypted both in transit and at rest with 256-bit encryption or higher. We also follow procedures required by HIPAA for the anonymization and transmission of your data. </p> <p>For more information on how we protect your data, please visit our <a href="https://woebothealth.com/security/" target="_blank" rel="noreferrer noopener">Security Page</a>.</p> <h2 class="wp-block-heading" id="is-my-data-encrypted">Can I password protect my messages?</h2> <p>You can protect your messages using your device’s biometric features by following the steps below:</p> <ul class="wp-block-list"> <li>Tap the <strong>Settings</strong> icon in the Woebot app</li> <li>Tap <strong>Manage Security</strong></li> <li>Tap <strong>Biometric Lock</strong></li> <li>Tap the toggle to enable the <strong>Biometric Lock</strong></li> </ul> <h2 class="wp-block-heading" id="how-can-i-delete-my-data-and-account">How can I delete my data and account?</h2> <p>To delete your account and associated data, please contact us by <a href="https://woebot.zendesk.com/hc/en-us/requests/new" target="_blank" rel="noreferrer noopener">clicking here</a> or submitting a request in the Woebot app. </p> <p>To submit a request in the Woebot app:</p> <ul class="wp-block-list"> <li>Tap the Settings icon in the Woebot app</li> <li>Tap Send Feedback</li> <li>Select Delete Account</li> </ul> <p>Note: Clinical study participants cannot delete their accounts during the duration of the study.</p> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is Woebot?", "acceptedAnswer": { "@type": "Answer", "text": "Woebot is an automated conversational agent (chatbot) who helps you monitor mood and learn about yourself. Drawing from a therapeutic framework known as Cognitive Behavior Therapy, Woebot asks people how they're feeling and what is going on in their lives in the format of brief daily conversations. Woebot also talks to you about mental health and wellness and sends you videos and other useful tools depending on your mood and needs at that moment. You can think of Woebot as a choose-your-own-adventure self-help book that is capable of storing all of your entries, and gets more specific to your needs over time." } }, { "@type": "Question", "name": "How does it work?", "acceptedAnswer": { "@type": "Answer", "text": "Woebot uses a combination of natural language processing, psychological expertise, excellent writing, and sense of humor to create the experience of a friendly informative conversation." } }, { "@type": "Question", "name": "Does it work?", "acceptedAnswer": { "@type": "Answer", "text": "In a study conducted at Stanford University, using Woebot led to significant reductions in anxiety and depression among people aged 18-28 years old, compared to an information-only control group. 85% of participants used Woebot on a daily or almost daily basis. You can <a href='https://mental.jmir.org/2017/2/e19/'>read the entire peer-reviewed study.</a>" } }, { "@type": "Question", "name": "What is CBT?", "acceptedAnswer": { "@type": "Answer", "text": "CBT is the most evidence based and widely used therapeutic approach today. In CBT, we learn to decipher the lies we are undermining ourselves with— based on the bias embedded in the things we say. For example, “I'm never going to make any friends” is an example of all-or-nothing thinking and we feel bad because we buy into this thought. Removing the (all-or-nothing) distortion reveals a more balanced thought: “I haven't made any friends yet” or “I'm sure I'll make one or two friends eventually” takes the sting out and helps us cope with the reality of the situation in a more productive way instead. Repeatedly challenging thoughts frees us from the tyranny of negative beliefs we have about ourselves. But here's the rub: Like anything that's good for us, the repeated practice part is both necessary and hard!" } }, { "@type": "Question", "name": "What are Woebot's core beliefs?", "acceptedAnswer": { "@type": "Answer", "text": "You can read about Woebot's core beliefs <a href='/woebots-core-beliefs/'>here</a>." } }, { "@type": "Question", "name": "Who is Woebot for?", "acceptedAnswer": { "@type": "Answer", "text": "We originally built Woebot for young adults in college and graduate school, but today our users include teenagers right up to people in their 80s. We encourage anyone to try it and see if Woebot is a fit for you." } }, { "@type": "Question", "name": "Is it free to talk to Woebot?", "acceptedAnswer": { "@type": "Answer", "text": "Our mission is to make the best psychological tools radically accessible to those who need them. As such we are lucky enough to not have to charge users for Woebot's services at this time. However, this may change at some point as we move towards establishing a sustainable business." } }, { "@type": "Question", "name": "Where can I chat with Woebot?", "acceptedAnswer": { "@type": "Answer", "text": "Woebot is available on <a href='https://itunes.apple.com/us/app/woebot/id1305375832?ls=1&mt=8' target='_blank' rel='noreferrer noopener'>iOS</a> and <a href='https://play.google.com/store/apps/details?id=com.woebot' target='_blank' rel='noreferrer noopener'>Android</a> devices!" } }, { "@type": "Question", "name": "Does Woebot speak languages other than English?", "acceptedAnswer": { "@type": "Answer", "text": "Woebot only speaks English right now, and limited Italian. Woebot looks to one day expand the language offerings but, for now, Woebot is still working on mastering the subtleties of the English language." } }, { "@type": "Question", "name": "Are you trying to replace therapists?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely not. There will always be a need for traditional therapy and therapists, and there is no replacement for human connection. Woebot is an additional resource that is available in a very different way than more traditional methods of seeking help. For more information read our <a href='/why-we-need-mental-health-chatbots/' target='_blank' rel='noreferrer noopener'>blog post</a> on the role of mental health chatbots." } }, { "@type": "Question", "name": "How can I change the time of day that Woebot checks in at?", "acceptedAnswer": { "@type": "Answer", "text": "The easiest place to change this is by tapping the 'Check-in time' button in Woebot's settings. You can get to Woebot's settings by tapping the gear icon in the top left-hand corner of the stories screen." } }, { "@type": "Question", "name": "How can I undo my last response to Woebot?", "acceptedAnswer": { "@type": "Answer", "text": "If you sent a reply to Woebot by mistake and would like to undo it, you can long press on the reply and select the 'Undo Message' option from the popup menu." } }, { "@type": "Question", "name": "Can I request a copy of my conversations?", "acceptedAnswer": { "@type": "Answer", "text": "To request a copy of your conversations with Woebot, contact us through the app or at <a href='mailto:support@woebothealth.com'>support@woebothealth.com</a> from your account’s email address. You’ll be sent a copy of what you’ve said to Woebot, but know that Woebot’s replies are not currently included in the transcript." } }, { "@type": "Question", "name": "How can I get Woebot to stop checking in each day?", "acceptedAnswer": { "@type": "Answer", "text": "If you no longer need Woebot to check in on your moods each day, simply turn off notifications for Woebot in your device's settings. You'll stop receiving daily check-in notifications but you'll still be able to check-in manually from within the app." } }, { "@type": "Question", "name": "Is my data encrypted?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We adhere to hospital-level security policies and procedures to protect sensitive user data. All of your data is encrypted both in transit and at rest with 256-bit encryption or higher. We also follow procedures required by GDPR and HIPAA for the anonymization and transmission of your data." } }, { "@type": "Question", "name": "Can I password protect my messages?", "acceptedAnswer": { "@type": "Answer", "text": "Android users can enable a lock which activates if the app is left inactive for a certain amount of time (either 5 or 30 minutes). You can enable this from Woebot’s settings. Unfortunately, this feature isn’t available on iOS." } }, { "@type": "Question", "name": "How can I delete my data and account?", "acceptedAnswer": { "@type": "Answer", "text": "To delete your account and associated data, type “delete my data” to Woebot, contact us through the app or at <a href='mailto:support@woebothealth.com'>support@woebothealth.com</a> from your account’s email address." } } ] } </script> </div> <section class="section-section-heading-button id="id-67b2fa23810c2" style="background-color: #fffaea"> <div class="section-heading-button-container container"> <div class="separator"></div> <div class="row"> <div class="col-sm-7 col-md-7 column"> <div class="content"> <h4 class="heading">Still have an unresolved question?</h4> <div class="description"> </div> </div> </div> <div class="col-sm-5 col-md-5 column"> <a href="https://woebot.zendesk.com/hc/en-us/requests/new" class="primary-button link">Contact Us</a> </div> </div> </div> </section> </main> </div> </div> <footer 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