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href="https://www.qantas.com/directconnect/affinity" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Where can I go?"><span>Where can I go?</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Travel guides|Where can I go?" class="DescriptionText__intro_ERMwle7p"><p>With our interactive map it's easy to plan your next trip using money or Qantas Points.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-inspiration.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Travel inspiration"><span>Travel inspiration</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Travel guides|Travel inspiration" class="DescriptionText__intro_ERMwle7p"><p>Looking for holiday inspiration? Browse our travel recommendations for Australia and beyond.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/tw/en/flight-deals.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals"><span>Flight deals</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Flight deals_subMenu" aria-label="Flight deals Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/flight-deals.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|All flight deals"><span>All flight deals</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Flight deals|All flight deals" class="DescriptionText__intro_ERMwle7p"><p>Find offers on Qantas flights across a range of international destinations.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/flight-deals/international.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International"><span>International</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><ul class="NavigationBar__primaryNavigationItem_level_3_pBWflefT"><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" href="https://www.qantas.com/tw/en/flight-deals/flights-to-australia.html/au/economy" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International|Flights to Australia">Flights to Australia</a></li><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" href="https://www.qantas.com/tw/en/flight-deals/flights-to-new-zealand.html/nz/economy" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International|Flights to New Zealand">Flights to New Zealand</a></li></ul></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/tw/en/qantas-experience.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan"><span>Plan</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Plan_subMenu" aria-label="Plan Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/travel-classes.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes"><span>Travel Classes</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Travel Classes" class="DescriptionText__intro_ERMwle7p"><p>Find out more about our award-winning <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes" href="/tw/en/qantas-experience/travel-classes/first.html">First</a> and International <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes" href="/tw/en/qantas-experience/travel-classes/business.html">Business</a> cabins and more classes of travel on Qantas.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/onboard.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Onboard"><span>Onboard</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Onboard" class="DescriptionText__intro_ERMwle7p"><p>Discover inflight dining options, entertainment, seat maps, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Onboard" href="/tw/en/about-us/our-company/fleet.html">aircraft</a> you'll be flying on and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/why-qantas.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Experience the Qantas difference"><span>Experience the Qantas difference</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Experience the Qantas difference" class="DescriptionText__intro_ERMwle7p"><p>Fly away with complimentary food, drinks, entertainment, baggage and more included in every Qantas fare.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/network-and-partner-airlines.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines"><span>Our network and partner airlines</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Our network and partner airlines" class="DescriptionText__intro_ERMwle7p"><p>Discover our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/tw/en/qantas-experience/australian-domestic-flight-network.html">Australian domestic</a> and <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/tw/en/qantas-experience/international-flight-network.html">international</a> network, airline partners and <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/tw/en/qantas-experience/network-and-partner-airlines/oneworld.html"><b>one</b>world</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/timetables.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Timetables"><span>Timetables</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Timetables" class="DescriptionText__intro_ERMwle7p"><p>Search current timetable information for Qantas, QantasLink and Jetstar flights.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/email-subscription.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Email subscription"><span>Email subscription</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Email subscription" class="DescriptionText__intro_ERMwle7p"><p>Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/qantas-passenger-perks.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas Passenger Perks"><span>Qantas Passenger Perks</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas Passenger Perks" class="DescriptionText__intro_ERMwle7p"><p>Fly to Australia with Qantas and unlock hand-picked deals on iconic experiences across the country.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/qantas-app.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas App"><span>Qantas App</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas App" class="DescriptionText__intro_ERMwle7p"><p>Book and manage your trip with features such as check-in, seat selection and boarding pass access. You can track your Qantas Points, shop and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/book-a-trip/flights/qantas-explorer.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas Explorer"><span>Qantas Explorer</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas Explorer" class="DescriptionText__intro_ERMwle7p"><p>Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/tw/en/book-a-trip.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book"><span>Book</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Book_subMenu" aria-label="Book Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/book-a-trip/flights.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights"><span>Flights</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Flights" class="DescriptionText__intro_ERMwle7p"><p>Book <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/tw/en/book-a-trip/flights.html">flights</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/tw/en/book-a-trip/flights/multi-city.html">multi-city</a> or round the world trips, search <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" title="where can i go">using our </a><a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="https://www.qantas.com/directconnect/affinity">interactive map</a> or redeem a <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/tw/en/book-a-trip/flights/travel-credits.html">travel credit.</a></p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/hotels" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Hotels"><span>Hotels</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Hotels" class="DescriptionText__intro_ERMwle7p"><p>Earn Qantas Points on our huge range of accommodation options worldwide.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/book-a-trip/flights/group-travel.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Group travel"><span>Group travel</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Group travel" class="DescriptionText__intro_ERMwle7p"><p>Book 10 or more passengers travelling to the same destination.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/book-a-trip/cars.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars"><span>Cars</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Cars" class="DescriptionText__intro_ERMwle7p"><p>Book <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/tw/en/book-a-trip/cars.html">car hire</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/tw/en/book-a-trip/cars/specials.html">car specials</a> or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/tw/en/book-a-trip/trucks.html">commercial vehicles</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/book-a-trip/activities.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Activities"><span>Activities</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Activities" class="DescriptionText__intro_ERMwle7p"><p>Book city tours, hop-on-hop-off buses, organised tours and more.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/tw/en/travel-info.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly"><span>Fly</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Fly_subMenu" aria-label="Fly Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/travel-updates.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travel updates"><span>Travel updates</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travel updates" class="DescriptionText__intro_ERMwle7p"><p>Track updates on extreme weather or other major issues that may impact your flight.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/flight-status.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Flight status"><span>Flight status</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Flight status" class="DescriptionText__intro_ERMwle7p"><p>Find departure and arrival information and view our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Flight status" href="/tw/en/travel-info/flight-status/on-time-performance.html">on-time performance</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/check-in.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Check-in"><span>Check-in</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Check-in" class="DescriptionText__intro_ERMwle7p"><p>Ways to check-in for your flight including online and on your mobile.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/manage-booking.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking"><span>Manage booking</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Manage booking" class="DescriptionText__intro_ERMwle7p"><p>Change or cancel flights, redeem a <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking" href="/tw/en/manage-booking/credit-vouchers.html">Flight Credit</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking" href="/tw/en/manage-booking/upgrade.html">request an upgrade</a>, check-in and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/seat-selection.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Seat selection"><span>Seat selection</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Seat selection" class="DescriptionText__intro_ERMwle7p"><p>Choose the seat that suits you before you arrive at the airport on Qantas operated flights.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/at-the-airport.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|At the airport"><span>At the airport</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|At the airport" class="DescriptionText__intro_ERMwle7p"><p>Browse our airport guides and lounge network information.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/baggage.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage"><span>Baggage</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Baggage" class="DescriptionText__intro_ERMwle7p"><p>View <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" href="/tw/en/travel-info/baggage.html">baggage allowances</a>, purchase <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" href="/tw/en/travel-info/baggage/additional-baggage.html">additional baggage</a>, learn about <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" href="/tw/en/travel-info/baggage/dangerous-goods.html">dangerous goods</a> or track lost baggage.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/qantas-experience/at-the-airport/airport-lounges.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Airport lounges"><span>Airport lounges</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Airport lounges" class="DescriptionText__intro_ERMwle7p"><p>Start your trip in the exclusive surrounds of one of our world class airport lounges.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/travel-advice.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travel advice"><span>Travel advice</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travel advice" class="DescriptionText__intro_ERMwle7p"><p>Information about visas, health and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/specific-needs.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Specific needs"><span>Specific needs</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Specific needs" class="DescriptionText__intro_ERMwle7p"><p>Options for mobility and medical assistance and first-time flyers. <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Specific needs" href="/tw/en/travel-info/specific-needs/mobility-assistance.html">Request wheelchair assistance</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/travel-info/children.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travelling with children"><span>Travelling with children</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travelling with children" class="DescriptionText__intro_ERMwle7p"><p>Get ready for your big adventure with our dedicated family section.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/tw/en/frequent-flyer.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer"><span>Frequent Flyer</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Frequent Flyer_subMenu" aria-label="Frequent Flyer Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/frequent-flyer/earn-points.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points"><span>Earn Qantas Points</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Earn Qantas Points" class="DescriptionText__intro_ERMwle7p"><p><a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" href="/tw/en/frequent-flyer/earn-points.html">Earning points</a> couldn’t be easier. Whether you’re booking your next holiday or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" href="/tw/en/frequent-flyer/categories/flights.html">flying</a> for business or pleasure, you could be earning points on all sorts of things with our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" href="/tw/en/frequent-flyer/partners.html">partners</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/frequent-flyer/use-points.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points"><span>Use Qantas Points</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Use Qantas Points" class="DescriptionText__intro_ERMwle7p"><p>With lots of ways to <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/tw/en/frequent-flyer/use-points.html">use your point</a>s, you'll be sure to find something you like. Use your points for <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/tw/en/frequent-flyer/categories/flights.html#use-points">flights,</a> <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/tw/en/frequent-flyer/use-points/classic-upgrade-rewards.html">upgrades</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/tw/en/frequent-flyer/categories/hotels-travel.html">hotels</a>, or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/tw/en/book-a-trip/cars.html">car</a> hire.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/frequent-flyer/status-and-clubs.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs"><span>Status and Clubs</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Status and Clubs" class="DescriptionText__intro_ERMwle7p"><p>The more you fly, the faster you'll <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" href="/tw/en/frequent-flyer/status-and-clubs/status.html">enjoy benefits</a> like priority boarding; or earn points to unlock <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" href="/tw/en/frequent-flyer/status-and-clubs/points-club.html">Points Club</a>, where you'll enjoy benefits like lounge access, or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" href="/tw/en/frequent-flyer/the-qantas-club.html">The Qantas Club</a> to start your journey off right.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/tw/en/my-account" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account"><span>My account</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|My account" class="DescriptionText__intro_ERMwle7p"><p>Check your <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/points-activity.html">points balance</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/points-activity/family-transfers.html">transfer points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/profile.html">update your details</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/points-activity/claim-missing-points.html">claim missing points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/points-activity/top-up-points.html">top-up points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/tw/en/frequent-flyer/my-account/bookings.html">manage bookings</a> and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/frequent-flyer/news.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|News"><span>News</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|News" class="DescriptionText__intro_ERMwle7p"><p>All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="https://help.qantas.com/support/s/" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Help"><span>Help</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Help_subMenu" aria-label="Help Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/tw/en/support/contact-us.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Help|Contact us"><span>Contact us</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Help|Contact us" class="DescriptionText__intro_ERMwle7p"><p>Get in touch, we're here to help. Find support, contact your local Qantas office, provide feedback and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://help.qantas.com/support/s/" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Help|Help and support"><span>Help and support</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Help|Help and support" class="DescriptionText__intro_ERMwle7p"><p>Find answers to frequently asked questions and popular topics.</p> </div></li><li 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Whether you’re booking your next holiday or <a href=\"/content/qantas/tw/en/frequent-flyer/categories/flights.html\">flying</a> for business or pleasure, you could be earning points on all sorts of things with our <a href=\"/content/qantas/tw/en/frequent-flyer/partners.html\">partners</a>.</p>\r\n","id":"1.7.1","title":"Earn Qantas Points","navigation-link":"/tw/en/frequent-flyer/earn-points.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>With lots of ways to <a href=\"/content/qantas/tw/en/frequent-flyer/use-points.html\">use your point</a>s, you'll be sure to find something you like. 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<script> if (window.callbacks === undefined) { window.callbacks = []; } callbacks.push({ "uuid": "d80e9c36-fef4-44b5-88eb-3931c6208470", "resourceType": "aem-qantas-global/components/header/v1/header" }); </script> <script src="/etc.clientlibs/aem-qantas-global/components/header/v1/header/clientlibs.min.ACSHASH1effe28f04cb0c130d39a8ca65a62cc3.js" type="text/javascript"></script> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid padding--none aem-GridColumn aem-GridColumn--default--12"> <div id="layout-container-07fe9c44a1" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cx25-breadcrumb aem-GridColumn aem-GridColumn--default--12"> <div id="e726ade1-92ab-4ba9-9b88-33179812faeb" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><nav class="Breadcrumb__breadcrumb_7n-DZBMj" 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role="main" tabindex="“-1”"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-1494fc3e00" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-2653fd6c29" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 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class="RichText__richText_HJUAzubI RichText__intro-small_hpGbC6Vu RichText__autoColor_SOMKihjm"><p><span class="richtext__text richtext__text--large">For passengers who require wheelchair assistance or are travelling with their own mobility aid, we've outlined the details you will need to plan for your journey.</span></p></div></div></div> </div> </div> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-23b21ccdd9" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-image aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="684ec1a8-3dec-4186-b4fd-f2ef64732c15" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="ImageWrapper-module__banner___3MFZB"><picture><source srcSet="/content/dam/qantas/support/mobility-assistance.jpg/jcr:content/renditions/banner.desktop.jpg" width="970" height="304" media="(min-width: 960px)"/><source srcSet="/content/dam/qantas/support/mobility-assistance.jpg/jcr:content/renditions/banner.tablet.jpg" width="738" height="304" media="(min-width: 768px)"/><source srcSet="/content/dam/qantas/support/mobility-assistance.jpg/jcr:content/renditions/banner.mobile.jpg" width="480" height="320" media="(max-width: 768px)"/><img class="Image__image_UKHr-BgM ImageWrapper-module__image___1F460" src="/content/dam/qantas/support/mobility-assistance.jpg/_jcr_content/renditions/banner.mobile.jpg" alt="Mobility assistance" width="480" height="320" loading="lazy"/></picture></div></div></div> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid width--standard padding--none aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-ba026f573f" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard padding--none aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-d017ad570d" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="c4c5bd98-1f5c-40c5-9456-6dcf2cdc2c9f" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">On this page</h2></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> <div class="layout-container responsivegrid width--standard padding--none aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-5f23cfac4a" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-anchor-link aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="d44fd581-c060-4318-9adb-4afae09fdeac" data-render-time="1" data-render-engine="gvm"><div class="List__anchorLinks_sXzI-QYy"><a id="cmp-anchor-links"></a><nav aria-label="Jump to page section"><ul class="List__anchorLinkList_eM7AF8e4"><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#request-wheelchair-assistance">Request wheelchair assistance</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#mobility-aid-maximum-dimensions-and-carriage-requirements">Mobility Aid maximum dimensions and carriage requirements</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#at-the-airport">At the airport</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#mobility-assistance-faqs">Mobility Assistance FAQs</a></li></ul></nav></div></div> <script id="d44fd581-c060-4318-9adb-4afae09fdeac-props" type="application/json">{"styleSys":{},"resourceType":"aem-qantas-global/components/anchor-link/v1/anchor-link","jumpToLabel":"Jump to...","headingAsButtonLinkOverride":"","lastHeadingAsButton":false,"anchorLinksList":[{"id":"request-wheelchair-assistance","text":"Request wheelchair assistance"},{"id":"mobility-aid-maximum-dimensions-and-carriage-requirements","text":"Mobility Aid maximum dimensions and 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id="request-wheelchair-assistance"></div> <div class="anchor-section__heading"> <div> <div id="fe05eeb8-fc59-487f-8c3c-b0a9a93f2a9e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Request wheelchair assistance</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-384f56a77c" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="30d1dc69-f9c5-4bc2-ac30-6b1bf1c0b27c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you need wheelchair assistance or are travelling with your own mobility aid, we can provide assistance with getting to the gate, boarding and disembarking the aircraft or getting to your seat. </p> <p>Request Qantas wheelchair assistance or let us know you’re travelling with your own mobility aid below. We recommend you let us know at least 48 hours before you travel. You may experience delays in the provision of assistance if you have not made the request in advance.</p></div></div></div> </div> </div> <div class="cx25-button ctalink-wrap--left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="b0bbea75-9c01-4cde-9a97-60b9e7820854" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="LinkWrapper-module__buttonWrap___2NYKA LinkWrapper-module__left___35Ls9"><a class="LinkButton__link_HZ7LR5uR LinkButton__red_pCTmtRWN LinkButton__fixedWidthOnMobile_FZKTPtIi LinkButton__autoColour_zneoERVr" href="/tw/en/travel-info/specific-needs/mobility-assistance/mobility-assistance-request-form.html">Request wheelchair assistance or book in your mobility aid</a></div></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="f835c629-fc90-4afa-ae25-0afff1053dcc" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Refer to the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#mobility-assistance-faqs">Mobility Assistance FAQs</a> for more information.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8fa7b53a-e7fe-4d18-8e68-d9c3e5fb8de4" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Unable to request wheelchair assistance online</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="429a2fd9-6631-4ecd-8280-3cf83aa8c9c8" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you cannot request wheelchair assistance online <a href="/tw/en/travel-info/specific-needs/contact-us-about-specific-needs.html#helpline">contact us</a> for assistance with your specific needs. You will need to let us know the type of assistance you require and if you are bringing your own mobility aid. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-566cb85e75" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="mobility-aid-maximum-dimensions-and-carriage-requirements"></div> <div class="anchor-section__heading"> <div> <div id="803e1eca-ee88-4169-bfe9-aa6e93e338ba" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Mobility Aid maximum dimensions and carriage requirements</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-e44de0c47a" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="d5a7852e-c77e-43f2-a499-c7771f6308b6" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>There are size restrictions and requirements for the carriage of mobility aids, depending on the aircraft type operating. We recommend you check the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#maximum-dimensions">maximum dimensions</a> against your own wheelchair dimensions prior to travel.</p> <p><b>Powered wheelchairs/ mobility aids</b></p> <p>In accordance with manufacturer's recommendations and to reduce any risk of damage to your mobility aid, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode. To facilitate this requirement, check the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#maximum-dimensions">maximum dimensions</a> to ensure we can accept your mobility aid/s on our aircraft. </p> <p><b>Manual wheelchairs/ mobility aids</b></p> <p>All manual wheelchairs must fit within the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#maximum-dimensions">maximum dimensions</a> in the upright position (folded or unfolded). If the wheelchair fits within the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#maximum-dimensions">maximum dimensions</a> but not in the upright position, the wheelchair can only be carried if it weighs less than 32 kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side. Otherwise, the wheelchair must fit within the <a href="/tw/en/travel-info/specific-needs/mobility-assistance.html#maximum-dimensions">maximum dimensions</a> in the upright position to be carried. </p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8a803b45-b9ed-4fa1-9d64-b8fa8fb57fb6" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Maximum dimensions (in adjusted state)</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="727e639a-cb3b-4970-9fbc-bcd7d9be90a5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p><b><a id="maximum-dimensions"></a>Maximum dimensions for wheelchair by aircraft type</b></p></div></div></div> </div> </div> <div class="cx25-table aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="a3fd69c9-7e67-42a8-9205-4c1a8b4d81d5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="TableWrapper-module__tableWrapper___2IVlA"><div class="Table__tableContainer_n6ZVVgXO"><div class="Table__tableWrapper_Z3vs3WD9 Table__freezeLeftColumn_0lQDYEVH"><table width="100%" cellspacing="0" cellpadding="1" border="1"> <tbody> <tr> <th style="text-align: left;" scope="col" valign="top">Aircraft type</th> <th scope="col" style="text-align: left;" valign="top">Width</th> <th style="text-align: left;" scope="col" valign="top">Height</th> <th style="text-align: left;" scope="col" valign="top">Length</th> </tr> <tr> <th colspan="4" style="text-align: left;" scope="row" valign="top">Wide bodied aircraft</th> </tr> <tr> <td style="text-align: left;" valign="top">Airbus 330, A380 and Boeing 787</td> <td valign="top" style="text-align: left;">150cm<br /> </td> <td valign="top" style="text-align: left;">160cm<br /> </td> <td valign="top" style="text-align: left;">150cm<br /> </td> </tr> <tr> <th colspan="4" style="text-align: left;" scope="row" valign="top">Narrow bodied</th> </tr> <tr> <td style="text-align: left;" valign="top">Boeing 737</td> <td valign="top" style="text-align: left;">100cm<br /> </td> <td valign="top" style="text-align: left;">84cm<br /> </td> <td valign="top" style="text-align: left;">125cm<br /> </td> </tr> <tr> <td style="text-align: left;" valign="top">Airbus 319</td> <td valign="top" style="text-align: left;">130cm<br /> </td> <td valign="top" style="text-align: left;">110cm<br /> </td> <td valign="top" style="text-align: left;">130cm<br /> </td> </tr> <tr> <td style="text-align: left;" valign="top">Airbus 320</td> <td valign="top" style="text-align: left;">130cm<br /> </td> <td valign="top" style="text-align: left;">110cm<br /> </td> <td valign="top" style="text-align: left;">130cm<br /> </td> </tr> <tr> <td style="text-align: left;" valign="top">Airbus 220</td> <td valign="top" style="text-align: left;">79cm<br /> </td> <td valign="top" style="text-align: left;">79cm<br /> </td> <td valign="top" style="text-align: left;">113cm<br /> </td> </tr> <tr> <td>Embraer 190*</td> <td>100cm</td> <td>84cm</td> <td>125cm</td> </tr> <tr> <td style="text-align: left;" valign="top">Bombardier Dash 8</td> <td valign="top" style="text-align: left;">85cm<br /> </td> <td valign="top" style="text-align: left;">130cm<br /> </td> <td valign="top" style="text-align: left;">115cm<br /> </td> </tr> <tr> <td style="text-align: left;" valign="top">Boeing 717</td> <td valign="top" style="text-align: left;">129cm<br /> </td> <td valign="top" style="text-align: left;">69cm<br /> </td> <td valign="top" style="text-align: left;">100cm<br /> </td> </tr> <tr> <td style="text-align: left;" valign="top">Fokker 100 (Network Aviation)</td> <td valign="top" style="text-align: left;">125cm<br /> </td> <td valign="top" style="text-align: left;">63cm<br /> </td> <td valign="top" style="text-align: left;">125cm<br /> </td> </tr> <tr> <td>Fokker 100 (Alliance)*</td> <td>100cm</td> <td>65cm</td> <td>125cm</td> </tr> </tbody> </table></div></div><caption class="Table__caption_WxwB-Skh Table__hideCaption_L0yyOaOR">Maximum size restrictions for wheelchairs by aircraft type</caption></div></div></div> <script id="a3fd69c9-7e67-42a8-9205-4c1a8b4d81d5-props" type="application/json">{"styleSys":{},"resourceType":"aem-qantas-global/components/table/v1/table","freezeLeftColumn":"true","caption":"Maximum size restrictions for wheelchairs by aircraft type","freezeTopRow":"false","tableData":"<table width=\"100%\" cellspacing=\"0\" cellpadding=\"1\" border=\"1\"> \n <tbody> \n <tr> \n <th style=\"text-align: left;\" scope=\"col\" valign=\"top\">Aircraft type</th> \n <th scope=\"col\" style=\"text-align: left;\" valign=\"top\">Width</th> \n <th style=\"text-align: left;\" scope=\"col\" valign=\"top\">Height</th> \n <th style=\"text-align: left;\" scope=\"col\" valign=\"top\">Length</th> \n </tr> \n <tr> \n <th colspan=\"4\" style=\"text-align: left;\" scope=\"row\" valign=\"top\">Wide bodied aircraft</th> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Airbus 330, A380 and Boeing 787</td> \n <td valign=\"top\" style=\"text-align: left;\">150cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">160cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">150cm<br /> </td> \n </tr> \n <tr> \n <th colspan=\"4\" style=\"text-align: left;\" scope=\"row\" valign=\"top\">Narrow bodied</th> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Boeing 737</td> \n <td valign=\"top\" style=\"text-align: left;\">100cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">84cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">125cm<br /> </td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Airbus 319</td> \n <td valign=\"top\" style=\"text-align: left;\">130cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">110cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">130cm<br /> </td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Airbus 320</td> \n <td valign=\"top\" style=\"text-align: left;\">130cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">110cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">130cm<br /> </td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Airbus 220</td> \n <td valign=\"top\" style=\"text-align: left;\">79cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">79cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">113cm<br /> </td> \n </tr> \n <tr> \n <td>Embraer 190*</td> \n <td>100cm</td> \n <td>84cm</td> \n <td>125cm</td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Bombardier Dash 8</td> \n <td valign=\"top\" style=\"text-align: left;\">85cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">130cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">115cm<br /> </td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Boeing 717</td> \n <td valign=\"top\" style=\"text-align: left;\">129cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">69cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">100cm<br /> </td> \n </tr> \n <tr> \n <td style=\"text-align: left;\" valign=\"top\">Fokker 100 (Network Aviation)</td> \n <td valign=\"top\" style=\"text-align: left;\">125cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">63cm<br /> </td> \n <td valign=\"top\" style=\"text-align: left;\">125cm<br /> </td> \n </tr> \n <tr> \n <td>Fokker 100 (Alliance)*</td> \n <td>100cm</td> \n <td>65cm</td> \n <td>125cm</td> \n </tr> \n </tbody> \n</table>","showCaption":"false"}</script> <script> if (window.callbacks === undefined) { window.callbacks = []; } callbacks.push({ "uuid": "a3fd69c9-7e67-42a8-9205-4c1a8b4d81d5", "resourceType": "aem-qantas-global/components/table/v1/table" }); </script> <script src="/etc.clientlibs/aem-qantas-global/components/table/v1/table/clientlibs.min.ACSHASH178c703093f26be76a91ca8a60b10d87.js" type="text/javascript"></script> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ded9f7cb-1f53-47cc-a8e2-938d483955b3" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p><span class="richtext__text richtext__text--small">*Mobility Aid Maximum weight limit for Mobility Aids for Alliance Aircraft E-190 and F100 is 120kg.</span></p> <p><a id="dimensions-table"></a><a id="maximum-dimensions"></a>If you are booked to travel on a flight operated by a narrow-bodied aircraft and your mobility aid does not fit within the allowable dimensions (after being adjusted or disassembled), our sales consultants will offer you, where possible, an alternate flight that is operated by a larger, wide-bodied aircraft.</p> <p>Alternatively, you may wish to travel with an alternative mobility aid, such as a manual wheelchair, that fits within the dimensions of a narrow-bodied aircraft.</p> <p>If you are concerned about the maximum dimensions and carriage requirements for your mobility aid, <a href="/tw/en/travel-info/specific-needs/contact-us-about-specific-needs.html#helpline">contact us</a> to discuss alternatives.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-f3ba78be95" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="at-the-airport"></div> <div class="anchor-section__heading"> <div> <div id="7c4e0724-d473-4fef-856d-40201029f4f5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">At the airport</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-2104243669" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="9a5709e6-80f8-4d78-b633-ed4b554f8ea2" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>At all our terminals within Australia, we may provide kerbside mobility aid assistance, subject to the availability of wheelchairs and staff. Due to occupational health and safety regulations, we are unable to provide passenger transfer assistance to and from vehicles. On arrival at the airport, the passenger must be accompanied by someone who can advise our staff that a wheelchair is required kerbside.<br /> </p> <p>Our wheelchairs are not permitted in airport carparks.</p> <p>In order to provide appropriate levels of assistance, passengers with reduced mobility must allow sufficient time for check-in and boarding. The requirements are detailed below.</p> <p>If you are travelling with your own mobility aid and it needs to be adjusted or collapsed down, you're responsible for assembling and disassembling your mobility aid. Where assistance is required, airport ground staff will ask you to explain, instruct and supervise the assembling, or disassembling of your mobility aid(s). This may include disconnection and reconnection of the battery in accordance with <a href="/tw/en/travel-info/baggage/dangerous-goods.html">dangerous goods</a> requirements.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="c0c6e7dd-38ee-4421-bc9e-6a8c08354e82" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Check-in</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="1b1706cb-2199-444b-b300-b4200415f711" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>For departures within Australia, passengers who require mobility aid assistance are required to be at the airport:<br /> </p> <ul> <li>60 minutes before departure at domestic terminals</li> <li>at least 2 hours before departure at international terminals (irrespective of whether the travel to be undertaken is a domestic or international sector of an international flight).</li> </ul> <p>For departures from overseas airports, check with the local <a href="/tw/en/support/contact-us.html">Qantas office</a> and allow an extra 30 minutes in addition to the normal check-in time.</p> <p>Passengers travelling with their own mobility aid may surrender their aid at check-in or at the departure gate. If you choose to surrender your mobility aid at check-in, you'll be transferred to one of our wheelchairs and assisted to the departure gate by a staff member.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="70b5d8fe-6c57-4a9d-a249-a9b906fbc482" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Boarding</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="dce8e90d-e7f4-4a34-b574-04361257632b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you are travelling with your own mobility aid and choose to surrender your aid at the departure gate, you must check in, have completed all security and immigration formalities (if applicable) and be at the departure gate:<br /> </p> <ul> <li>40 minutes before departure at domestic terminals</li> <li>60 minutes before departure at international terminals (irrespective of whether the travel to be undertaken is a domestic or international sector of an international flight).</li> </ul> <p>This is necessary to ensure we have sufficient time to assist you to board the aircraft and to load your mobility aid into the aircraft hold.</p> <p>If you're not at the departure gate at these designated times, it may not be possible to carry you on your booked flight. As a result, you may need to be re-booked onto the next service, where possible.<br /> </p> <p>For travel within Australia, your transfer to and from one of our wheelchairs or aircraft seats will be made via our approved passenger lifting devices. These include a sling, slide board, jony belt and eagle lifter and may vary by airport.<br /> </p> <p>In some airports where aerobridges are unavailable for boarding, we'll use high lift vehicles for those who use mobility aids.<br /> </p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6a9c9976-bc17-4741-8603-c83a1c398713" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Arrival</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="384c03cc-e574-45b3-8b04-923a2d5fa1b1" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Where possible, you may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area.<br /> </p></div></div></div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-2453cb4fff" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="mobility-assistance-faqs"></div> <div class="anchor-section__heading"> <div> <div id="eeb473cd-5524-41b0-8054-4c755f01190e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Mobility Assistance FAQs</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-0c99055cbd" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--phone--12 "> <div class="cx25-accordion aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div id="accordion-139a1bd0f2" class="cmp-accordion" data-cmp-is="accordion" data-placeholder-text="false"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item"> <h3 class="cmp-accordion__header"> <button id="-button" class="cmp-accordion__button" aria-controls="-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Do I need to request wheelchair assistance in advance?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-7f924a63aa" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-fae944c412" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="3d709b01-07df-4f73-bd80-385bb178eb1b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Yes, we strongly recommend you request Qantas wheelchair assistance or let us know you’re travelling with your own mobility aid at least 48 hours before you travel. You may experience delays in the provision of assistance if you have not made the request in advance.</p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item"> <h3 class="cmp-accordion__header"> <button id="-button" class="cmp-accordion__button" aria-controls="-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Can I request wheelchair assistance at the airport?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-b742d60cd9" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-947b82cbb8" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="91411989-370c-49b7-a5fc-ef3c7d933ffe" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>To avoid disappointment, we strongly recommend that wheelchair assistance is requested prior to travel. This allows us to make the necessary arrangements to best assist you. Requesting wheelchair assistance at the airport is subject to availability of equipment and staff.</p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item"> <h3 class="cmp-accordion__header"> <button id="-button" class="cmp-accordion__button" aria-controls="-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">What do these IATA Wheelchair Assistance codes mean?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-e5a9be8f0b" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-eded4a7461" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-table aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="50833742-ed49-47a0-b3a7-fe50d161815d" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="TableWrapper-module__tableWrapper___2IVlA"><div class="Table__tableContainer_n6ZVVgXO"><div class="Table__tableWrapper_Z3vs3WD9 Table__freezeLeftColumn_0lQDYEVH"><table width="100%" cellspacing="0" cellpadding="1" border="1"> <tbody> <tr> <th valign="top" scope="col" style="text-align: left;">Wheelchair airport IATA code</th> <th valign="top" scope="col" style="text-align: left;">Type of assistance</th> </tr> <tr> <td>WCHR - wheelchair ramp</td> <td> <ul> <li>you need assistance due to the distance to/from the aircraft, e.g. between check-in and boarding</li> <li>you can make your own way within the aircraft cabin to/from your seat.</li> </ul> </td> </tr> <tr> <td>WCHS - wheelchair step</td> <td> <ul> <li>you need assistance due to the distance to/from the aircraft, e.g. between check-in and boarding<br /> </li> <li>you can't ascend/descend steps unassisted</li> <li>you can make your own way within the aircraft cabin to/from your seat.</li> </ul> </td> </tr> <tr> <td>WCHC - wheelchair cabin</td> <td> <ul> <li>you are immobile within the aircraft cabin and may require assistance with transfer into/out of the aircraft seat</li> <li>you travel with a mobility aid such as a manual or battery powered wheelchair.<br /> </li> </ul> </td> </tr> </tbody> </table></div></div><caption class="Table__caption_WxwB-Skh Table__hideCaption_L0yyOaOR">Explaination of assitance needed by IATA wheelchair codes</caption></div></div></div> <script id="50833742-ed49-47a0-b3a7-fe50d161815d-props" type="application/json">{"styleSys":{},"resourceType":"aem-qantas-global/components/table/v1/table","freezeLeftColumn":"true","caption":"Explaination of assitance needed by IATA wheelchair codes","freezeTopRow":"false","tableData":"<table width=\"100%\" cellspacing=\"0\" cellpadding=\"1\" border=\"1\"> \n <tbody> \n <tr> \n <th valign=\"top\" scope=\"col\" style=\"text-align: left;\">Wheelchair airport IATA code</th> \n <th valign=\"top\" scope=\"col\" style=\"text-align: left;\">Type of assistance</th> \n </tr> \n <tr> \n <td>WCHR - wheelchair ramp</td> \n <td> \n <ul> \n <li>you need assistance due to the distance to/from the aircraft, e.g. between check-in and boarding</li> \n <li>you can make your own way within the aircraft cabin to/from your seat.</li> \n </ul> </td> \n </tr> \n <tr> \n <td>WCHS - wheelchair step</td> \n <td> \n <ul> \n <li>you need assistance due to the distance to/from the aircraft, e.g. between check-in and boarding<br /> </li> \n <li>you can't ascend/descend steps unassisted</li> \n <li>you can make your own way within the aircraft cabin to/from your seat.</li> \n </ul> </td> \n </tr> \n <tr> \n <td>WCHC - wheelchair cabin</td> \n <td> \n <ul> \n <li>you are immobile within the aircraft cabin and may require assistance with transfer into/out of the aircraft seat</li> \n <li>you travel with a mobility aid such as a manual or battery powered wheelchair.<br /> </li> \n </ul> </td> \n </tr> \n </tbody> \n</table>","showCaption":"false"}</script> <script> if (window.callbacks === undefined) { window.callbacks = []; } callbacks.push({ "uuid": "50833742-ed49-47a0-b3a7-fe50d161815d", "resourceType": "aem-qantas-global/components/table/v1/table" }); </script> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Do I need a dangerous goods approval to check in my power mobility aid?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-d3819d9c9e" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-6043d629df" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="70e290c9-becf-452b-8381-6ef2741f48d4" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you are travelling with a battery powered mobility aid, you're required to obtain <a title="dangerous goods" href="/au/en/travel-info/baggage/dangerous-goods/mobility-aids.html">dangerous goods</a> approval for it.</p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-unable-to-request-wheelchair-assistance-online"> <h3 class="cmp-accordion__header"> <button id="if-youre-unable-to-request-wheelchair-assistance-online-button" class="cmp-accordion__button" aria-controls="if-youre-unable-to-request-wheelchair-assistance-online-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">What is my allowance for Mobility equipment being checked in?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-unable-to-request-wheelchair-assistance-online-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-unable-to-request-wheelchair-assistance-online-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-7321d24632" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-5a8f29e858" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="b8a9801c-ae9f-49c7-9b95-5626eae4826b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Your mobility equipment includes both mobility aids and assistive devices. Mobility aids include (but are not limited to) items such as wheelchairs (day or sports), electric wheelchairs and electric scooters.</p> <p>Additionally, assistive devices include (but are not limited to) items such as walking frames, hoists, inflatable pressure cushions, shower chairs and commodes.</p> <p>Please note that:</p> <ul> <li>Two (2) pieces of mobility equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage.</li> <li>Each piece must not exceed 32kg, except mobility equipment which can travel in the upright position in the free wheel mode.</li> <li>Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates.</li> <li>The equipment must be for your own use and adhere to the dimensions set out above.</li> <li>If you wish to check in more than two pieces of mobility equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply if your applicable allowance is exceeded.</li> </ul> <p><b>US flights only: there is no limit on the number of pieces of mobility equipment allowed to be carried for customers with a disability and it does not count toward the carry-on or checked baggage allowances.</b></p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Can I stow my wheelchair or other mobility aids in the aircraft cabin?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-f8500d3fe5" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-3cbfdebda1" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="d9aa0cc4-56ad-459f-b1a9-021458aa0fca" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>For passengers travelling internationally on Airbus 380 and Boeing 787 flights, one personal manual collapsible wheelchair (in total, not per passenger) can be stowed in a dedicated stowage position in the aircraft cabin. This can be requested at the airport during check-in and is provided on a first come first serve basis.</p> <p>To be stowed in the cabin, the aid must:</p> <ul> <li>fit within the dimensions 33cm x 91cm x 106cm in its collapsed state and;</li> <li>weigh no more than 30.9kg; and</li> <li>be a manual collapsible wheelchair; and</li> <li>be considered safe for carriage in the aircraft cabin by the airport staff and operating crew.</li> </ul> <p>Mobility aids not meeting these criteria, including powered mobility aids, will be stowed in the hold. In circumstances where the dedicated cabin stowage position has already been occupied, all other passenger mobility aids will be stowed in the hold.</p> <p>On all other aircraft types and routes, passengers may not take their own mobility aids into the aircraft cabin.</p> <p>While all reasonable care will be taken, you remain responsible for obtaining insurance in relation to the carriage of your mobility aid. </p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Can I stow my walking canes, crutches or walking frame in the aircraft cabin?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-04b9f3f356" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-075266593a" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ceb20a0e-93fc-4ecb-819b-47dded813cf5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If needed, you're welcome to bring walking canes and crutches into the aircraft cabin. You can use these to get to the departure gate and board the aircraft, where it will be stowed in an overhead locker or alternative storage space.</p> <p>If your walking frame is collapsible and cabin crew can stow it safely, it can also be stowed in the aircraft cabin. For safety reasons, non-collapsible walking frames can't be taken into the aircraft cabin. You can leave this with our staff at check-in and then be transferred to the departure gate in a Qantas wheelchair or people mover.</p> <p>Alternatively, it may be possible to use your frame to the departure gate where it can be surrendered for stowage in the aircraft hold. Our staff will let you know during check-in if your walking frame needs to be checked with your baggage.</p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Do I need a medical clearance to travel if I am requesting mobility assistance?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-605ad8a45b" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-977126ec98" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="7f04ead2-0f11-4ec7-9452-981738e9db42" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Generally, passengers who have mobility limitations won't require medical clearance to fly. However, there are times when precautions should be taken and it's advisable at all times to consult with your medical practitioner in relation to flying with your particular disability.</p> <p>If you have a mobility limitation, you only require medical clearance when:</p> <ul> <li>your disability is new (i.e. has occurred within six weeks of travel) or is unstable (i.e. has changed within six weeks of travel)</li> <li>your condition may deteriorate during the flight</li> <li>your condition may deteriorate due to a decrease in oxygen levels in the aircraft cabin environment or a decrease in cabin pressure.</li> </ul> <p>Although acceptance of customers who have mobility limitations for travel doesn't generally require medical clearance, in cases where we can't meet a customers' specific medical needs, we reserve our rights to deny travel. Review our <a title="travel medical clearance guidelines" href="https://www.qantas.com/content/dam/qantas/pdfs/fly/specific-needs/qantas-medical-clearance-guidelines.pdf">travel medical clearance guidelines (PDF)</a> for more information.</p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Can I travel with my lithium battery powered Segway, e-bike or DC trike as customer baggage?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-400b6db4e8" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-2b3ba66d83" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6fa4500d-f494-4391-8cb2-4048c95d8e8d" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>E-bikes, e-scooters, Segways, DC trikes and similar devices (<b>Personal Electronic Devices</b>) with a lithium ion battery exceeding 160Wh can only be carried as freight/cargo. This is due to safety concerns surrounding lithium battery fires and manufacturing/test standards of Personal Electronic Devices.</p> <p>To transport your Personal Electronic Device by air, you will need to make your own inquiries with a freight forwarder. The freight forwarder will manage the process and advise you of the relevant terms, conditions and documentation you will need before the Personal Electronic Device can be carried.</p> <p>Learn more about <a href="/tw/en/travel-info/baggage/dangerous-goods/battery-powered-devices-and-equipment.html" style="background-color: rgb(255,255,255);" title="Lithium ion battery powered devices">lithium ion battery powered devices</a><span aria-hidden="true">.</span> </p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" id="if-youre-travelling-with-your-own-mobility-aid"> <h3 class="cmp-accordion__header"> <button id="if-youre-travelling-with-your-own-mobility-aid-button" class="cmp-accordion__button" aria-controls="if-youre-travelling-with-your-own-mobility-aid-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How do I submit a claim for a damaged wheelchair?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="if-youre-travelling-with-your-own-mobility-aid-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="if-youre-travelling-with-your-own-mobility-aid-button"><div class="layout-container responsivegrid width--standard padding--none"> <div id="layout-container-a23050b595" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-107606ef64" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6bf329fb-3b29-4ff6-bfeb-efe0ab0961b5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>To submit a claim you must complete our customer care form. Simply go to our <a href="/tw/en/travel-info/specific-needs/contact-us-about-specific-needs.html#damaged-mobility-equipment">Damaged mobility equipment</a> section where you can find more information including steps and requirements to help you submit your damaged wheelchair claim. </p></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid width--standard padding--none aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--default--4"> <div id="layout-container-cc207c2fd0" class="cmp-container content-view"> <div 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