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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML+RDFa 1.0//EN" "http://www.w3.org/MarkUp/DTD/xhtml-rdfa-1.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:og="http://opengraphprotocol.org/schema/" lang="en-us" xml:lang="en" version="XHTML+RDFa 1.0" dir="ltr"> <head profile="http://www.w3.org/1999/xhtml/vocab"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="description" content="Find out the answers to some of our most commonly asked questions about SAP Concur and travel, expense and invoice management." /> <script type="application/ld+json">[{"@type": ["FAQPage"], "@id": "https://www.concur.com/en-us/faq#FAQPage", "@context": {"@vocab": "http://schema.org/", "kg": "http://g.co/kg"}, "url": "https://www.concur.com/en-us/faq", "publisher": [{"@id": "https://www.concur.com/index.html#Organization"}], "mainEntity": [{"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_0_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_0_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">SAP Concur develops technology that automates and integrates travel, expense, and invoice management. As part of the larger SAP family of companies, SAP Concur solutions simplify spend management and help organizations operate in more efficient and cost-effective ways. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/about-concur\" class=\"btn primary\">Learn about SAP Concur</a></div></div></div>"}], "name": "What is SAP Concur?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_1_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_1_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">The SAP Concur app is a simple, secure tool that allows users to manage travel, expenses, and invoicing from their iOS or Android mobile devices. Employees can easily book and manage travel, create and submit expense reports, and approve invoices \u2014 all from anywhere and at any time. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/mobile\" class=\"btn primary\">Get the app</a></div></div></div>"}], "name": "What is the SAP Concur app?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_2_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_2_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Every business runs on good cash flow. When organizations don\u2019t know how much cash is coming in and going out, it can lead to big problems like budget shortfalls. By using emerging technology to automate the expense management process, organizations can control spend, reduce errors and fraud, and base decisions on complete and accurate data. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/resource-center/infographics/intelligent-automated-expense-management-for-smbs\" class=\"btn primary\">Get the infographic</a></div></div></div>"}], "name": "Why is expense management important?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_3_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_3_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Concur Expense is a software solution that automates business expense reporting and allows companies to take control of spending, no matter where it happens. Through this, organizations can capture spend from multiple sources, base business decisions on accurate data, and simplify the entire expense management process. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/expense-management\" class=\"btn primary\">Learn about Concur Expense</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/expense-policy-builder/quiz\" class=\"btn-ghost\">Create an expense policy</a></div></div></div>"}], "name": "What is Concur Expense?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_4_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_4_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>Entering, submitting, and approving expenses in SAP Concur is a simple process.</p>\n<p>\n</p><ol>\n<li>Transaction data is captured automatically from airlines, hotels, restaurants, and car companies.</li>\n<li>Employees then submit and can track expense reports from anywhere using their mobile devices.</li>\n<li>Managers review and approve expense reports from any device, which speeds up reimbursements. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li></ol><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/self-guided-demo-expense\" class=\"btn primary\">See expense demo</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.com/newsroom/article/how-to-capture-receipts-with-your-mobile-phone\" class=\"btn-ghost\">Read the blog</a></div></div></div>"}], "name": "How do I enter expenses into SAP Concur?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_5_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_5_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">Duty of Care is an organization\u2019s legal obligation to protect employees from harm. For instance, when employees travel for work, it\u2019s critical that businesses take all reasonable measures to ensure that people remain safe on the road.</div>"}], "name": "What is Duty of Care?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_6_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_6_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Employee fraud (or \u201coccupational fraud\u201d) is when an employee takes advantage of his or her position to steal company assets and benefit personally. Fraud is very difficult to detect and can take several forms, including data theft, bribery, and corruption. Even minor incidents of fraud can damage a company\u2019s financial health. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/detect-expense-fraud\" class=\"btn primary\">Learn about Concur Detect</a></div></div></div>"}], "name": "What is employee fraud?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_7_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_7_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">A travel and expense policy is a written set of guidelines that are created to ensure employees know which travel-related expenses are reimbursable and which are not. When travel and expense policies are formalized and well understood, it can cut down on expense fraud and lead to significant cost savings. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/newsroom/article/need-expense-policy-template\" class=\"btn primary\">Read the article</a></div></div></div>"}], "name": "What is a travel and expense policy?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_8_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_8_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Travel and expense costs make up a big and complex portion of an organization\u2019s total budget. Concur Travel & Expense integrates T&E into a single, automated solution that helps organizations speed up and simplify processes, reduce errors, track and control employee spend, and see spend data all in one place. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/en-us/travel-expense\" class=\"btn primary\">Learn about Concur T&E</a></div></div></div>"}], "name": "What is Concur Travel & Expense?"}, {"@type": "Question", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_9_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.com/en-us/faq#Highlight-20230908174449799_9_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">An invoice management system is software that helps organizations automate and simplify the accounts payable process. By automating the capture, processing, and payment of invoices, businesses can put an end to paper invoices and manual processes, speed up approvals, reduce errors, and enforce policy compliance. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com/self-guided-demo-invoice\" class=\"btn primary\">See invoice demo</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.com/newsroom/article/what-is-ap-automation\" class=\"btn-ghost\">Learn about AP automation</a></div></div></div>"}], "name": "What is an invoice management system?"}]}, {"@context": "http://schema.org", "@type": "Organization", "parentOrganization": {"@type": "Organization", "sameAs": "https://www.wikidata.org/wiki/Q552581", "logo": "https://www.sap.com/content/dam/application/shared/logos/sap-logo-svg.svg", "name": "SAP", "url": "https://www.sap.com", "@id": "https://www.sap.com"}, "sameAs": ["https://www.linkedin.com/company/sapconcur/", "https://www.wikidata.org/wiki/Q5159089", "https://twitter.com/SAPConcur", "https://www.facebook.com/SAPConcur/"], "logo": "https://developer.concur.com/assets/img/concur_logo_white_gold.png", "description": "SAP Concur is an American SaaS company, providing travel and expense management services to businesses.", "name": "SAP Concur", "url": "https://www.concur.com", "@id": "https://www.concur.com/index.html#Organization"}]</script> <script type="application/ld+json">{"@type":"BreadcrumbList","@context":"http:\/\/schema.org\/","itemlistElement":[{"@type":"ListItem","position":1,"name":"En Us","item":"https:\/\/www.concur.com\/en-us"},{"@type":"ListItem","position":2,"name":"Faq","item":"https:\/\/www.concur.com\/en-us\/faq"}]}</script> <script>window.schema_highlighter={accountId: 'ConcurTechnologies', output: false}</script> <script async="1" src="https://cdn.schemaapp.com/javascript/highlight.js"></script> <link rel="shortcut icon" href="https://www.concur.com/sites/all/themes/concur7/favicon.ico" type="image/png" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SAPConcur" /> <meta name="twitter:title" content="Frequently Asked Questions" /> <meta name="twitter:description" content="Find out the answers to some of our most commonly asked questions about SAP Concur and travel, expense and invoice management. 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</div> </header>   <div class="region region-content"> <div id="block-block-517" class="block block-block"> <div class="content"> <style> /* https://www.concur.com/admin/structure/block/manage/block/517/configure */ .content_quote_logo_left .left_logo_container img{ background-color: transparent !important; } </style> </div> </div> <div id="block-block-519" class="block block-block"> <div class="content"> <style> .www-header-com .header-drawer .link-group-list li.call-out a:hover{ color: black !important; } </style> <script> jQuery(document).ready( function () { console.log('temporary menu fix -- block #519 -- force menu callout hover text color to be black'); } ); </script> </div> </div> <div id="block-system-main" class="block block-system"> <div class="content"> <section class='header_6_icon_text theme_concur_blue'> <div class='background' style='background-image: url(https://www.concur.com/sites/default/files/1219_faq_header-1.png);'></div> <div class='container'> <div class='col-xs-12 text-center'> <div class='header-symbol'> </div> <h1 class="xxlg">Frequently asked questions</h1> <h2 class="xxsm font-weight-300 prox-basic">Get answers to your biggest questions about travel, expense, and invoice management.</h2> <div class="header-buttons"> <a class='btn bg-image' href='https://www.concur.com/en-us/contact'>Contact us</a> <a class='btn-ghost bg-image secondary' href='https://www.concur.com'>Visit our homepage</a> </div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <div class="faq_item"><h3 class="faq_question">What is SAP Concur?</h3><div class="faq_answer_container"><div class="faq_answer">SAP Concur develops technology that automates and integrates travel, expense, and invoice management. As part of the larger SAP family of companies, SAP Concur solutions simplify spend management and help organizations operate in more efficient and cost-effective ways.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/about-concur" class="btn primary">Learn about SAP Concur</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is the SAP Concur app?</h3><div class="faq_answer_container"><div class="faq_answer">The SAP Concur app is a simple, secure tool that allows users to manage travel, expenses, and invoicing from their iOS or Android mobile devices. Employees can easily book and manage travel, create and submit expense reports, and approve invoices — all from anywhere and at any time.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/mobile" class="btn primary">Get the app</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Why is expense management important?</h3><div class="faq_answer_container"><div class="faq_answer">Every business runs on good cash flow. When organizations don’t know how much cash is coming in and going out, it can lead to big problems like budget shortfalls. By using emerging technology to automate the expense management process, organizations can control spend, reduce errors and fraud, and base decisions on complete and accurate data.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/resource-center/infographics/intelligent-automated-expense-management-for-smbs" class="btn primary">Get the infographic</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is Concur Expense?</h3><div class="faq_answer_container"><div class="faq_answer">Concur Expense is a software solution that automates business expense reporting and allows companies to take control of spending, no matter where it happens. Through this, organizations can capture spend from multiple sources, base business decisions on accurate data, and simplify the entire expense management process.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/expense-management" class="btn primary">Learn about Concur Expense</a></div><div class="cta_button_container"><a href="https://www.concur.com/en-us/expense-policy-builder/quiz" class="btn-ghost">Create an expense policy</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do I enter expenses into SAP Concur?</h3><div class="faq_answer_container"><div class="faq_answer"><p>Entering, submitting, and approving expenses in SAP Concur is a simple process.</p> <p> <ol> <li>Transaction data is captured automatically from airlines, hotels, restaurants, and car companies.</li> <li>Employees then submit and can track expense reports from anywhere using their mobile devices.</li> <li>Managers review and approve expense reports from any device, which speeds up reimbursements.</li></ol></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/self-guided-demo-expense" class="btn primary">See expense demo</a></div><div class="cta_button_container"><a href="https://www.concur.com/newsroom/article/how-to-capture-receipts-with-your-mobile-phone" class="btn-ghost">Read the blog</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is Duty of Care?</h3><div class="faq_answer_container"><div class="faq_answer">Duty of Care is an organization’s legal obligation to protect employees from harm. For instance, when employees travel for work, it’s critical that businesses take all reasonable measures to ensure that people remain safe on the road.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/newsroom/article/what-is-duty-of-care" class="btn primary">Read the blog</a></div><div class="cta_button_container"><a href="https://www.concur.com/en-us/duty-of-care" class="btn-ghost">Learn about Duty of Care</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is employee fraud?</h3><div class="faq_answer_container"><div class="faq_answer">Employee fraud (or “occupational fraud”) is when an employee takes advantage of his or her position to steal company assets and benefit personally. Fraud is very difficult to detect and can take several forms, including data theft, bribery, and corruption. Even minor incidents of fraud can damage a company’s financial health.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/detect-expense-fraud" class="btn primary">Learn about Concur Detect</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is a travel and expense policy?</h3><div class="faq_answer_container"><div class="faq_answer">A travel and expense policy is a written set of guidelines that are created to ensure employees know which travel-related expenses are reimbursable and which are not. When travel and expense policies are formalized and well understood, it can cut down on expense fraud and lead to significant cost savings.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/newsroom/article/need-expense-policy-template" class="btn primary">Read the article</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is Concur Travel & Expense?</h3><div class="faq_answer_container"><div class="faq_answer">Travel and expense costs make up a big and complex portion of an organization’s total budget. Concur Travel & Expense integrates T&E into a single, automated solution that helps organizations speed up and simplify processes, reduce errors, track and control employee spend, and see spend data all in one place.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/en-us/travel-expense" class="btn primary">Learn about Concur T&E</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is an invoice management system?</h3><div class="faq_answer_container"><div class="faq_answer">An invoice management system is software that helps organizations automate and simplify the accounts payable process. By automating the capture, processing, and payment of invoices</a>, businesses can put an end to paper invoices and manual processes, speed up approvals, reduce errors, and enforce policy compliance.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com/self-guided-demo-invoice" class="btn primary">See invoice demo</a></div><div class="cta_button_container"><a href="https://www.concur.com/newsroom/article/what-is-ap-automation" class="btn-ghost">Learn about AP automation</a></div></div></div></div> </div> </div> </section> </div> </div> </div>   <div class="region region-footer"> <div id="block-menu-concur-drupal-footer-soci" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="https://www.facebook.com/SAPConcur/" class="facebook">facebook</a></li> <li class="leaf"><a href="https://twitter.com/SAPConcur" class="twitter">twitter</a></li> <li class="leaf"><a href="https://www.linkedin.com/company/sapconcur/" class="linkedin">linkedin</a></li> <li class="last leaf"><a href="https://www.youtube.com/c/SAPConcur" class="youtube">youtube</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-supp" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="https://open.concur.com">SERVICE STATUS</a></li> <li class="leaf"><a href="/blog">BLOG</a></li> <li class="leaf"><a href="/en-us/contact">CONTACT SALES</a></li> <li class="leaf"><a href="/en-us/get-quote-form">REQUEST A QUOTE</a></li> <li class="leaf"><a href="/demo-request">REQUEST A DEMO</a></li> <li class="leaf"><a href="/en-us/support">SUPPORT</a></li> <li class="leaf"><a href="/en-us/faq">FAQ</a></li> <li class="last leaf"><a href="https://www.sap.com/index.html">VISIT SAP.COM</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-copy" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="/en-us/privacy-policy">Privacy</a></li> <li class="last leaf"><a href="/en-us/termsofuse">Terms of Use</a></li> </ul> </div> </div> <div id="block-block-501" class="block block-block"> <div class="content"> <style> #concur-responsive-menu input[name='sqs'] { max-width: 320px; } </style> </div> </div> </div> <script type="text/javascript" src="https://www.concur.com/sites/default/files/js/js_nqK9BXw5AYh0A2yQsTeY0MZE5AuHxAPlpeBZgTYZ4Yo.js"></script> <script type="text/javascript" src="https://www.concur.com/sites/all/modules/custom_concur/concur_startup/js/local_scripts/concur_faq.js?sl5x24"></script> <script type="text/javascript" src="https://www.concur.com/sites/default/files/js/js_y0SAHBuJFU7BJdKdUK46bhNpiXHgf_4LrdHOeEu8-Ys.js"></script> <script type="text/javascript"> <![CDATA[//><!]]> </script> </body> </html>