Customer Success | Greenhouse

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src="https://sharp.services.greenhouse.io/production/Collage-of-man-fingerprint-leaf-user-icon.png?auto=format&fit=max&lossless=true&q=90&w=722&s=7e798332b70b6760c001e49422aff7a6cf629f9458fd356331811ba2a0ee1ee5" alt="Collage of man fingerprint leaf user icon"> </div> <div class="heading--s mktoText">Get help in increasing user expertise at every level</div> <div class="paragraph--s"><p>Gain insights on progress against your hiring goals and areas you can improve. Our team will help alert you to new hiring trends and solutions, giving you the advantage of diverse perspectives and approaches to problem solving.</p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Collage-of-man-fingerprint-leaf-growth-icon.png?auto=format&fit=max&lossless=true&q=90&w=722&s=175bf45a294859fa467438ccf13690a521b00029faa73f8f972f2311dae5b2c6" alt="Collage of man fingerprint leaf growth icon"> </div> <div class="heading--s mktoText">Maximize Greenhouse effectiveness for your organization</div> <div class="paragraph--s"><p>Utilize our proven model for measurable hiring improvement with successful methods adopted by other customers like you. You can also get tailored product configurations designed to meet your unique hiring needs to better achieve your goals.</p></div> </div> </div> </div> </div> </div> <div class="headline container " > <div class="row"> <div class="col-20 offset-2 col-lg-15 offset-lg-2"> <h2 class="heading--l">Meet your Greenhouse team</h2> </div> <div class="headline__text col-20 offset-2 col-lg-9 offset-lg-2"> <p>Greenhouse Customer Success has three key teams working to make you even better at hiring with specific, thoughtful guidance and tools.</p> </div> </div> </div> <div class="textWithImage textWithImage--has-inner-content container component-offscreen " > <div class="row"> <div class="textWithImage__content col-24 col-lg-12"> <div class="row"> <div class="col-20 offset-2 col-lg-16 offset-lg-4"> <div class="textWithImage__content-inner"> <h2 class="textWithImage__headline heading--m font--serif"> Your Technical Support team </h2> <div class="textWithImage__subhead paragraph col-md-17 col-lg-24"><p dir="ltr">Resolves any tech-related account problems with technical guidance. </p> <ul><li dir="ltr"><p dir="ltr">Troubleshooting and resolving technical issues</p></li><li dir="ltr"><p dir="ltr">Providing enablement resources to answer questions</p></li><li dir="ltr"><p dir="ltr">Facilitating integration configurations</p></li></ul> <p><br></p> <p dir="ltr">This team includes Technical Support Specialists and Support Engineers. <br></p></div> </div> </div> </div> </div> <div class="textWithImage__image imageLeft col-24 col-lg-12"> <img data-src="https://sharp.services.greenhouse.io/production/Technical-support-team-collage.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=e3cd7344e099e0f9f7a31a964ad23823e15abc25ed7cfc21d15d80c8f0b59ea9" data-srcset="https://sharp.services.greenhouse.io/production/Technical-support-team-collage.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=e3cd7344e099e0f9f7a31a964ad23823e15abc25ed7cfc21d15d80c8f0b59ea9, https://sharp.services.greenhouse.io/production/Technical-support-team-collage_m.png?auto=format&fit=max&lossless=true&q=90&w=750&s=5e02204ef9d92418223818fb9b0f3f3570518ecdb78627ca49a1418ae78c177a 640w" sizes="50vw, 100vw" alt="Technical support team collage"> </div> </div> </div> <div class="textWithImage textWithImage--has-inner-content container component-offscreen " > <div class="row"> <div class="textWithImage__content col-24 col-lg-12"> <div class="row"> <div class="col-20 offset-2 col-lg-16 offset-lg-4"> <div class="textWithImage__content-inner"> <h2 class="textWithImage__headline heading--m font--serif"> Your Account Services team </h2> <div class="textWithImage__subhead paragraph col-md-17 col-lg-24"><p dir="ltr">Manages your account and coaches you with best practices to track and meet your hiring goals through a proactive, strategic partnership.</p> <ul><li dir="ltr"><p dir="ltr" class="paragraph--s">Implementation to ensure easy, widespread adoption </p></li><li dir="ltr"><p dir="ltr" class="paragraph--s">Advisement on how to get the most out of Greenhouse</p></li><li dir="ltr"><p dir="ltr" class="paragraph--s">Account strategy and assistance as needed </p></li></ul> <p><br></p> <p dir="ltr">This team includes Customer Success Managers, Account Managers, Implementation Consultants and Technical Account Managers. <br></p></div> </div> </div> </div> </div> <div class="textWithImage__image imageRight col-24 col-lg-12"> <img data-src="https://sharp.services.greenhouse.io/production/Account-services-team-member-portrait.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=5258290221e92daae2348bcf229441fa361f018a1fc508c37b99f794715308b8" data-srcset="https://sharp.services.greenhouse.io/production/Account-services-team-member-portrait.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=5258290221e92daae2348bcf229441fa361f018a1fc508c37b99f794715308b8, https://sharp.services.greenhouse.io/production/Account-services-team-member-portrait_m.png?auto=format&fit=max&lossless=true&q=90&w=750&s=0a1f10a752fd024938c6d27e3585adeff65eca463ec46a5f61f845d7ecb7378b 640w" sizes="50vw, 100vw" alt="Account services team member portrait"> </div> </div> </div> <div class="textWithImage textWithImage--has-inner-content container component-offscreen " > <div class="row"> <div class="textWithImage__content col-24 col-lg-12"> <div class="row"> <div class="col-20 offset-2 col-lg-16 offset-lg-4"> <div class="textWithImage__content-inner"> <h2 class="textWithImage__headline heading--m font--serif"> Your Professional Services team </h2> <div class="textWithImage__subhead paragraph col-md-17 col-lg-24"><p dir="ltr">Consults with you on additional services as needed, including tailored, time-sensitive engagements designed to meet specific business outcomes. </p> <ul><li dir="ltr"><p dir="ltr">Technical consulting on designing custom integrations between Greenhouse and your HCM software, including HRIS Link</p></li><li dir="ltr"><p dir="ltr">Standard and custom data migration services for historical candidate and job data from your legacy ATS to Greenhouse</p></li><li dir="ltr"><p dir="ltr">Strategic consulting on how to incorporate best practices and data governance into Greenhouse</p></li></ul></div> </div> </div> </div> </div> <div class="textWithImage__image imageLeft col-24 col-lg-12"> <img data-src="https://sharp.services.greenhouse.io/production/Professional-services-team-collage_2023-08-04-171956_bnme.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=0b674aeddb2db5e0cd98d47fb41510ec8e027f7e83810627af2c6a7a890d155c" data-srcset="https://sharp.services.greenhouse.io/production/Professional-services-team-collage_2023-08-04-171956_bnme.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=0b674aeddb2db5e0cd98d47fb41510ec8e027f7e83810627af2c6a7a890d155c, https://sharp.services.greenhouse.io/production/Professional-services-team-collage_m_2023-08-04-171955_nidi.png?auto=format&fit=max&lossless=true&q=90&w=750&s=371213aee909985bab331c62e50260518b59af5f6da894853e28970cbcbce917 640w" sizes="50vw, 100vw" alt="Professional services team collage"> </div> </div> </div> <div class="textWithImage textWithImage--has-inner-content container component-offscreen " > <div class="row"> <div class="textWithImage__content col-24 col-lg-12"> <div class="row"> <div class="col-20 offset-2 col-lg-16 offset-lg-4"> <div class="textWithImage__content-inner"> <h2 class="textWithImage__headline heading--m font--serif"> All-access resources available 24/7 </h2> <div class="textWithImage__subhead paragraph col-md-17 col-lg-24"><p dir="ltr">Take advantage of this free collection of learning and support resources whenever you need it, including: </p> <ul><li dir="ltr"><p dir="ltr">Instructor-led training on a wide variety of topics, occurring daily</p></li><li dir="ltr"><p dir="ltr">Best practice guidance from experts and peers via regular office hours</p></li><li dir="ltr"><p dir="ltr">Self-paced learning with on-demand articles, videos and tutorials</p></li></ul></div> <a class="button button--secondary" href='https://learn.greenhouse.io/' target='1'>Check out resources</a> </div> </div> </div> </div> <div class="textWithImage__image imageRight col-24 col-lg-12"> <img data-src="https://sharp.services.greenhouse.io/production/Learning-resources-collage.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=34f2e888eac66b1818ff1ffe3072e249505f3fb3a205cfa613a32c2d4dc42965" data-srcset="https://sharp.services.greenhouse.io/production/Learning-resources-collage.png?auto=format&fit=max&lossless=true&q=90&w=1440&s=34f2e888eac66b1818ff1ffe3072e249505f3fb3a205cfa613a32c2d4dc42965, https://sharp.services.greenhouse.io/production/Learning-resources-collage_m.png?auto=format&fit=max&lossless=true&q=90&w=750&s=3eb506db5921785636bad189526ad9f8abda3219e4ae4f2322d1c1060bfcc162 640w" sizes="50vw, 100vw" alt="Learning resources collage"> </div> </div> </div> <div class="headline container collapse-bottom-spacing" > <div class="row"> <div class="col-20 offset-2 col-lg-15 offset-lg-2"> <h2 class="heading--l">Our guiding principles to your success</h2> </div> </div> </div> <div class="content-gallery container padding-l component-offscreen " > <div class="row"> <div class="offset-2 col-20"> <div class="row content-gallery__tiles-container"> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="heading--s mktoText">1. Diversity</div> <div class="paragraph--s"><p>You’ll gain opportunities to work with diverse teams that help you tackle hiring challenges from different vantage points and perspectives.</p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="heading--s mktoText">2. Collaboration</div> <div class="paragraph--s"><p>We’re here to collaborate with and challenge each other – you’re the expert on your business, and we’re the experts in helping you get measurably better at hiring.</p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="heading--s mktoText">3. Respect</div> <div class="paragraph--s"><p>Your team and hiring needs will be treated with the respect and dedication they deserve – and we hope to receive the same from you.</p></div> </div> </div> </div> </div> </div> <div class="headline container " > <div class="row"> <div class="col-20 offset-2 col-lg-15 offset-lg-2"> <h2 class="heading--l">A few of the faces helping you hire better</h2> </div> </div> </div> <div class="content-gallery container padding-l component-offscreen " > <div class="row"> <div class="offset-2 col-20"> <div class="row content-gallery__tiles-container"> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Rafael-Pagan-portrait.png?auto=format&fit=max&lossless=true&q=90&w=721&s=ef38ff5a7a36284e07882e26f211d5571a9d488579b41a7dd9401895897fd784" alt="Rafael Pagan portrait"> </div> <div class="heading--s mktoText">Rafael Pagán</div> <div class="paragraph--s"><p>Senior Customer Project Manager, <strong>Professional Services - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Joshua-Bowditch.png?auto=format&fit=max&lossless=true&q=90&w=720&s=a380458c27debf19cc55dea4c01cfcc2a0472a82ff2350ce8de83f4cd8dadb28" alt="Joshua Bowditch"> </div> <div class="heading--s mktoText">Joshua Bowditch</div> <div class="paragraph--s"><p>Principal Strategic Consultant, <strong>Professional Services - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Krittika-Roychowdhury-portrait.png?auto=format&fit=max&lossless=true&q=90&w=721&s=85364fe8cc53c133f663ab1f31e7f11ef672c550b11de6d48919e1fe96077ea7" alt="Krittika Roychowdhury portrait"> </div> <div class="heading--s mktoText">Krittika Roychowdhury</div> <div class="paragraph--s"><p>Senior Strategic Consultant, <strong>Professional Services - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Cynthia-Chen-portrait.png?auto=format&fit=max&lossless=true&q=90&w=720&s=5d7f6fc975e30a958df41204a55eb54985b755999c5a2119a52d6192d0624e39" alt="Cynthia Chen portrait"> </div> <div class="heading--s mktoText">Cynthia Chen</div> <div class="paragraph--s"><p>Account Manager II, Mid Market, <strong>Account Services - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Rick-O%E2%80%99Connor-portrait.png?auto=format&fit=max&lossless=true&q=90&w=720&s=8196d00644efae365f227ff16267b6d7922c1e84e371bd8b735c20b286633080" alt="Rick O Connor portrait"> </div> <div class="heading--s mktoText">Rick O'Connor</div> <div class="paragraph--s"><p>Senior Customer Success Manager, <strong>Account Services - EU</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Maya-Flores-portrait.png?auto=format&fit=max&lossless=true&q=90&w=720&s=696ae3ae9f793b811349362779f9408c4fbdd3512f509268c9a7f5798f3ccb7d" alt="Maya Flores portrait"> </div> <div class="heading--s mktoText">Maya Flores</div> <div class="paragraph--s"><p>Senior Customer Success Manager, <strong>Account Services - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Jean-McCormack-portrait.png?auto=format&fit=max&lossless=true&q=90&w=720&s=832724f594c239c426803e2a4863ecd1a18704460a1f52faf1b69b704328ca03" alt="Jean Mc Cormack portrait"> </div> <div class="heading--s mktoText">Jean McCormack</div> <div class="paragraph--s"><p>Senior Senior Technical Support Specialist, <strong>Technical Support - EU</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Armando-Munguia-portrait.png?auto=format&fit=max&lossless=true&q=90&w=720&s=24d22ed4f70ade8c655725d569d7943954ce4052290b9a63f7fd16223c19007c" alt="Armando Munguia portrait"> </div> <div class="heading--s mktoText">Armando Munguia</div> <div class="paragraph--s"><p>Technical Support Specialist II, <strong>Technical Support - US</strong></p></div> </div> <div class="col-24 offset-0 col-md-18 offset-md-3 col-lg-12 offset-lg-0 col-xl-8 content-gallery__tile margin-m-alt"> <div class="content-gallery__tile-image"> <img src="https://sharp.services.greenhouse.io/production/Brittany-Huber-portrait.png?auto=format&fit=max&lossless=true&q=90&w=722&s=9496bed3d6ef0c7e85f986a5d25359ec3a50870c251fd708098567538adb0346" alt="Brittany Huber portrait"> </div> <div class="heading--s mktoText">Brittany Huber</div> <div class="paragraph--s"><p>Support Engineer III, <strong>Technical Support - US</strong></p></div> </div> </div> </div> </div> </div> <div class="container customerStories component-offscreen" > <h2 class="customerStories__headline heading--m font--serif offset-2">Why our community loves Greenhouse</h2> <div class="customerStories__strip"> <div class="row customerStories__stories"> <div class="customerStory col-18 col-sm-md-14 col-md-8 col-lg-6 offset-2"> <p class="customerStory__quote paragraph--s">What I love about Greenhouse is that it is easy and user friendly. With the help and support team it makes it easy to ask questions if needed and everyone on the team I encountered has been great!”</p> <p class="customerStory__name heading--s">Marthe V Moise</p> <p class="customerStory__role caption">Talent Acquisition Recruiter at Jenzabar</p> <div class="customerStory__logo"> <img data-src="https://grnhse-marketing-site-assets.s3.amazonaws.com/production/Jenzabar-logo.png" alt=""> </div> </div> <div class="customerStory col-18 col-sm-md-14 col-md-8 col-lg-6 offset-2 offset-lg-1"> <p class="customerStory__quote paragraph--s">The client, tool, and IT support from Greenhouse is extremely seamless. They are fast to respond and they always follow ups.”</p> <p class="customerStory__name heading--s">Janus Kwong</p> <p class="customerStory__role caption">Recruiting Consultant at Trivago</p> <div class="customerStory__logo"> <img data-src="https://grnhse-marketing-site-assets.s3.amazonaws.com/production/Trivago-logo.png" alt=""> </div> </div> <div class="customerStory col-18 col-sm-md-14 col-md-8 col-lg-6 offset-2 offset-lg-1"> <p class="customerStory__quote paragraph--s">My Implementation Strategist was really engaged and supportive, and provided me with all the answers that I have asked for in a very timely manner. Overall, the materials provided by Greenhouse have made the implementation process very smooth.”</p> <p class="customerStory__name heading--s">Magdalena Skowron</p> <p class="customerStory__role caption">Senior Manager, Talent Acquisition Operations at Mews Systems</p> <div class="customerStory__logo"> <img data-src="https://grnhse-marketing-site-assets.s3.amazonaws.com/production/Mews-logo.png" alt=""> </div> </div> <div class="customerStories__spacer col-2"></div> </div> </div> </div> </main> <section aria-label="callout" class="ctaBlock botanical-prefooter-image6 component-offscreen" > <div class="container"> <div class="row"> <div class="ctaBlock__text col-20 offset-2 col-lg-16"> <h2 class="heading--l">Ready to become great at hiring?</h2> <a class="button--primary" href="https://www.greenhouse.com/demo" target="">Request a demo</a> </div> </div> </div> </section> <section class="lem-wrapper"> <div class="row container"> <div class="offset-2 col-20"> <div class="be-ix-link-block">  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