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<!DOCTYPE html><html lang=en><head><meta http-equiv=X-UA-Compatible content=IE=Edge><link rel="dns-prefetch" href="//ir.ebaystatic.com"><link rel="dns-prefetch" href="//secureir.ebaystatic.com"><link rel="dns-prefetch" href="//i.ebayimg.com"><link rel="dns-prefetch" href="//rover.ebay.com"><script>$ssgST=new Date().getTime();</script><meta charset=utf-8><meta name=google-site-verification content=RDpd-WPXK6QX0AeQPo4hCtBF-2nKyj3zjzY-H7GgRs8><meta name=viewport content="width=device-width, initial-scale=1"><meta http-equiv=content-language><meta name=format-detection content=telephone=no><meta name=description content="Find answers to your buying, selling and account questions, or contact us for more help."><link rel=icon href=https://pages.ebay.com/favicon.ico><link rel=canonical href=/help/home><title>eBay Customer Service</title><link rel="stylesheet" type="text/css" href="https://ir.ebaystatic.com/rs/c/globalheaderweb/index_lcNW.c9dfc033.css"><link rel="stylesheet" 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Deals</a></span><span class="gh-nav-link hide-at-md"><a _sp="m570.l47250" href="https://www.ebay.com.au/b/Stores-HUB/bn_7004249158" aria-label="Find a Store">Find a Store</a></span><span class="gh-nav-link help-deals"><a _sp="m570.l1545" href="https://www.ebay.com.au/help/home" aria-label="Help">Help</a></span></div><div class="gh-nav__right-wrap"><!--globalheaderweb#s0-1-5-9-7--><!--globalheaderweb/--><!--globalheaderweb#s0-1-5-9-8--><!--globalheaderweb/--><span class="gh-nav-link"><a _sp="m570.l1528" href="https://www.ebay.com.au/sl/sell" aria-label="Sell">Sell</a></span><!--globalheaderweb#s0-1-5-9-10-0--><div class="gh-flyout is-right-aligned gh-watchlist"><!--F#1--><a class="gh-flyout__target" href="https://www.ebay.com.au/mye/myebay/watchlist" _sp="m570.l47137"><!--F#6--><span class="gh-watchlist__target">Watch List</span><!--F/--><!--F#7--><svg class="gh-flyout__chevron icon icon--12" focusable="false" tabindex="-1" aria-hidden="true"><defs><symbol viewbox="0 0 12 12" 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href="https://mesg.ebay.com.au/mesgweb/ViewMessages/0" _sp="m570.l1539" tabindex="0">My Messages</a></li><li class="gh-my-ebay__list-item"><a href="https://www.ebay.com.au/vlp/ebayplus" _sp="m570.l49040" class="flybus" tabindex="0">Get Exclusive Savings</a></li></ul><!--F/--></div></div></div><!--globalheaderweb/--><!--globalheaderweb/--><!--globalheaderweb#s0-1-5-9-12-0--><div class="gh-notifications"><div class="gh-flyout is-right-aligned gh-flyout--icon-target"><!--F#2--><button class="gh-flyout__target" aria-controls="s0-1-5-9-12-0-1-dialog" aria-expanded="false" aria-haspopup="true"><!--F#10--><span class="gh-hidden">Expand notifications</span><svg class="icon icon--20" focusable="false" aria-hidden="true"><defs><symbol viewbox="0 0 20 20" id="icon-notification-20"><path fill-rule="evenodd" clip-rule="evenodd" d="M6 6.982a4 4 0 0 1 8 0v2.68c0 .398.106.79.307 1.135l1.652 2.827a.25.25 0 0 1-.216.376H4.256a.25.25 0 0 1-.216-.376l1.653-2.827A2.25 2.25 0 0 0 6 9.662v-2.68ZM4 7a6 6 0 1 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