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Welcome to the IT Department | IT Department
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<h2 class="sr-only" id="block-cernclean-main-menu-menu">Main navigation</h2> <nav class="navbar navbar-default main-menu"> <div class="container-fluid"> <!-- Brand and toggle get grouped for better mobile display --> <div class="navbar-header"> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#bs-example-navbar-collapse-1" aria-expanded="false"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> </div> <!-- Collect the nav links, forms, and other content for toggling --> <div class="collapse navbar-collapse" id="bs-example-navbar-collapse-1"> <ul class="nav navbar-nav"> <li class="dropdown"> <a href="/about" class="dropdown-toggle" data-drupal-link-system-path="node/5"> about <span class="caret"></span> </a> <ul class="dropdown-menu"> <li> <a href="/about/it-department-vision-and-objectives" data-drupal-link-system-path="node/26093">Vision & Objectives</a> </li> <li class="dropdown"> <a href="/about/organisation/organigram" class="dropdown-toggle" data-drupal-link-system-path="node/26647"> Organisation <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li class="dropdown"> <a href="/about/organisation/organigram" class="dropdown-toggle" data-drupal-link-system-path="node/26647"> Organigram <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/about/organisation/organigram/further-roles-across-it" data-drupal-link-system-path="node/26179">Further Roles across IT</a> </li> </ul> </li> <li class="dropdown"> <a href="/about/organisation/groups" class="dropdown-toggle" data-drupal-link-system-path="node/26659"> Groups <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/about/organisation/collaborative-applications" data-drupal-link-system-path="node/26651">Collaborative Applications</a> </li> <li> <a href="/about/organisation/communication-systems" data-drupal-link-system-path="node/26653">Communication Systems</a> </li> <li> <a href="/about/organisation/compute-devices" data-drupal-link-system-path="node/26652">Compute & Devices</a> </li> <li> <a href="/about/organisation/databases-analytics" data-drupal-link-system-path="node/26654">Databases & Analytics</a> </li> <li> <a href="/about/organisation/fabric" data-drupal-link-system-path="node/26655">Fabric</a> </li> <li> <a href="/about/organisation/frontier-technologies-and-initiatives" data-drupal-link-system-path="node/26649">Frontier Technologies & Initiatives</a> </li> <li> <a href="/about/organisation/governance-0" data-drupal-link-system-path="node/26658">Governance</a> </li> <li> <a href="/about/organisation/platforms-workflows" data-drupal-link-system-path="node/26656">Platforms & Workflows</a> </li> <li> <a href="/about/organisation/resource-management" data-drupal-link-system-path="node/26111">Resource Management</a> </li> <li> <a href="/about/organisation/storage-data-management" data-drupal-link-system-path="node/26657">Storage & Data Management</a> </li> <li> <a href="/about/organisation/technical-coordination" data-drupal-link-system-path="node/26648">Technical Coordination</a> </li> </ul> </li> <li> <a href="/about/organisation/governance" data-drupal-link-system-path="node/26262">Governance</a> </li> </ul> </li> <li> <a href="/about/annual-reports" data-drupal-link-system-path="node/26090">Annual Reports</a> </li> <li> <a href="/about/cern-computing-history" data-drupal-link-system-path="node/13">History</a> </li> <li class="dropdown"> <a href="/about/data-centre" class="dropdown-toggle" data-drupal-link-system-path="node/11"> Data Centre <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/about/data-centre/visits-access-bookings" data-drupal-link-system-path="node/6325">Visits: Access & bookings</a> </li> <li> <a href="/about/data-centre/visits/datacentre-visitpoint/guiding" data-drupal-link-system-path="node/7839">Be a Guide</a> </li> <li> <a href="/about/data-centre/visits/visitpoint/guide4guides" data-drupal-link-system-path="node/6324">Guide for guides</a> </li> </ul> </li> </ul> </li> <li class="dropdown"> <a href="/services" class="dropdown-toggle" data-drupal-link-system-path="node/26532"> Services <span class="caret"></span> </a> <ul class="dropdown-menu"> <li> <a href="https://cern.service-now.com/service-portal?id=service_status_board&area=IT">Service Status Board</a> </li> <li> <a href="https://cern.service-now.com/service-portal?id=it_sos" title="Drop-in IT Support desk, 8am-5pm non-stop">IT SOS</a> </li> <li> <a href="https://cern.service-now.com/service-portal/">Service Desk</a> </li> <li> <a href="https://cern.service-now.com/service-portal?id=services_department&dep=IT">IT Services A-Z</a> </li> <li> <a href="/services-cern-or-commercial-provider" data-drupal-link-system-path="node/8033">CERN or commercial tools</a> </li> </ul> </li> <li> <a href="/projects" data-drupal-link-system-path="node/26533">Projects</a> </li> <li class="dropdown"> <a href="/connect" class="dropdown-toggle" data-drupal-link-system-path="node/77"> Connect <span class="caret"></span> </a> <ul class="dropdown-menu"> <li> <a href="/connect/visitors" data-drupal-link-system-path="node/26436">Visitors</a> </li> <li> <a href="/connect/new-users-cern" data-drupal-link-system-path="node/26493">New Users at CERN</a> </li> <li> <a href="/help/external-collaborators" title="" data-drupal-link-system-path="node/67">External Collaborators</a> </li> <li> <a href="https://security.web.cern.ch/security/recommendations/en/connecting_to_cern.shtml">For all users</a> </li> <li> <a href="https://security.web.cern.ch/rules/en/index.shtml" title="CERN Computing Rules">CERN Computing Rules</a> </li> </ul> </li> <li class="dropdown"> <a href="/staff" class="dropdown-toggle" data-drupal-link-system-path="node/26113"> For IT Staff <span class="caret"></span> </a> <ul class="dropdown-menu"> <li class="dropdown"> <a href="/staff/secretariat/administrative-formalities" class="dropdown-toggle" data-drupal-link-system-path="node/31"> Administrative formalities <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/staff/secretariat/duty-travel" data-drupal-link-system-path="node/19">Duty travel</a> </li> <li> <a href="/staff/secretariat/useful-links" data-drupal-link-system-path="node/362">Useful links</a> </li> <li> <a href="/staff/secretariat/financial-administration" data-drupal-link-system-path="node/2058">Financial Administration</a> </li> <li> <a href="/staff/secretariat/reimbursement-formalities" data-drupal-link-system-path="node/335">Reimbursement formalities</a> </li> <li> <a href="/staff/secretariat/keys-removal" data-drupal-link-system-path="node/336">Keys & removal</a> </li> <li> <a href="/staff/secretariat/leaves" data-drupal-link-system-path="node/361">Leaves</a> </li> <li> <a href="/staff/secretariat/change-family-status" data-drupal-link-system-path="node/37">Change in family status</a> </li> <li> <a href="/staff/secretariat/visa" data-drupal-link-system-path="node/337">Visa</a> </li> <li> <a href="/staff/secretariat/transport" data-drupal-link-system-path="node/2056">Transport</a> </li> <li> <a href="/staff/secretariat/departure" data-drupal-link-system-path="node/35">Departure</a> </li> <li> <a href="/staff/secretariat/information-it-management" data-drupal-link-system-path="node/206">Information for IT management</a> </li> <li> <a href="/staff/secretariat/agreement-process-it" data-drupal-link-system-path="node/25724">Agreement process in IT</a> </li> </ul> </li> <li class="dropdown"> <a href="/it-staff/newcomers" class="dropdown-toggle" data-drupal-link-system-path="node/26613"> Newcomers <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/it-staff/newcomers/it-induction" data-drupal-link-system-path="node/26614">IT Induction</a> </li> <li> <a href="/it-staff/newcomers/buddy-system" data-drupal-link-system-path="node/26615">Buddy System</a> </li> </ul> </li> <li> <a href="/it-staff/learning" data-drupal-link-system-path="node/26072">Learning</a> </li> <li> <a href="/it-staff/diversity-equity-and-inclusion-it" data-drupal-link-system-path="node/26539">D&I in IT</a> </li> <li class="dropdown"> <a href="/staff/safety/overview" class="dropdown-toggle" data-drupal-link-system-path="node/2068"> Safety <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/staff/safety/evacuation-procedure" data-drupal-link-system-path="node/201">Evacuation Procedure</a> </li> <li> <a href="/staff/safety/emergency-guides-serre-files-it-department" data-drupal-link-system-path="node/199">Emergency Guides</a> </li> <li> <a href="/staff/safety/data-center-safety" data-drupal-link-system-path="node/26402">Data Center Safety</a> </li> <li> <a href="/staff/safety/accidents" data-drupal-link-system-path="node/26461">Accidents</a> </li> <li> <a href="/staff/safety/it-heatwave-action-plan" data-drupal-link-system-path="node/26490">IT Heatwave Action Plan</a> </li> <li> <a href="/staff/safety/get-involved" data-drupal-link-system-path="node/26444">Get Involved</a> </li> </ul> </li> <li class="dropdown"> <a href="/it-staff/space" class="dropdown-toggle" data-drupal-link-system-path="node/26390"> Space <span class="caret"></span> </a> <font face="CERNIcons, CernIcons, cern-icons"> b </font> <ul class="dropdown-menu"> <li> <a href="/it-staff/space/space-archives" data-drupal-link-system-path="node/26403">Archives</a> </li> <li> <a href="/it-staff/space/recycling" data-drupal-link-system-path="node/26393">Recycling</a> </li> </ul> </li> <li> <a href="/it-staff/outreach" data-drupal-link-system-path="node/2755">Outreach</a> </li> <li> <a href="/about/meeting-catalog" data-drupal-link-system-path="about/meeting-catalog">Meeting catalog</a> </li> </ul> </li> <li class="dropdown-toggle search-item cern-search"> <a href="#" class="cern-item-search search-link" onClick="openSearch()">SEARCH</a> <div id="cern-search-overlay"> <div class="close-cern-search" onClick="closeSearch()"></div> <div class="col-md-offset-2 col-md-8"> <div role="search" class="block block-search block-search-form-block"> <form class="search-block-form" data-drupal-selector="search-block-form" action="/search/node" method="get" id="search-block-form" accept-charset="UTF-8" data-drupal-form-fields="edit-keys"> <div class="form-item 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href="https://webservices.web.cern.ch/webservices/">Web</a></li> <li><a href="https://mailservices.docs.cern.ch/ExchangeOnline/Email_clients/Overview/">e-mail</a></li> <li><a href="/services/telecom-services">Telecom services</a></li> </ul> </div> <div> <h4>Conferencing</h4> <ul> <li><a href="https://videoconference.docs.cern.ch/">Zoom</a></li> <li><a href="https://indico.cern.ch/">Indico</a></li> </ul> </div> <div> <h4>Connectivity</h4> <ul> <li><a href="http://eduroamdocs.web.cern.ch/eduroamdocs/">eduroam</a></li> <li><a href="https://www.cern.ch/wifi">WIFI</a></li> <li><a href="http://cern.ch/registerVisitorComputer">Visitor device registration</a></li> <li><a href="https://landb.cern.ch/portal">Network portal</a></li> <li><a href="https://security.web.cern.ch/security/recommendations/en/connecting_to_cern.shtml">Remote connection</a></li> </ul> </div> <div> <h4>Monitoring</h4> <ul> <li><a href="https://monit-grafana.cern.ch/d/000000032/home?orgId=1">Data Centre Monitoring</a></li> <li><a href="http://cern.ch/go/datacentrebynumbers">Data Centre Overview</a></li> <li><a href="https://monit-grafana.cern.ch/?orgId=14">Network</a></li> </ul> </div> <div> <h4>Service tools</h4> <ul> <li><a href="https://cern.service-now.com/service-portal?id=service_status_board&area=IT">IT Service Status Board</a></li> <li><a href="https://cern.service-now.com/service-portal/?id=service_availability">Service Availability</a></li> </ul> </div> <div> <h4>Software & Cloud licenses</h4> <ul> <li><a href="https://cern.service-now.com/service-portal?id=functional_element&name=it-Licence-Office">Software License Office</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="component-row__column component-row__sidebar-right col-md-3 col-sm-12 col-xs-12"> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h4>Service Desk</h4> <ul> <li>telephone<strong>: 77777</strong></li> <li>website<strong>: <a href="https://cern.service-now.com/service-portal/">Service Portal</a></strong></li> </ul> </div> </div> </div> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h4><a href="https://cern.service-now.com/service-portal?id=it_sos">IT-SOS | IT Support On Site</a></h4> <ul> <li>In Restaurant 2, <a href="https://maps.cern.ch/mapsearch/mapsearch.htm?n=['504/R-005']" rel="noopener" target="_blank" title="Go to CERN maps">504/R-005</a></li> <li>Mon-Fri, 8am-5pm non-stop</li> </ul> </div> </div> </div> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h4><a href="https://cern.service-now.com/service-portal?id=service_status_board&area=IT">IT Service Status Board</a></h4> <p>Real-time view of outages and planned interventions</p> </div> </div> </div> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h3>News</h3> <p><a href="https://computing-blog.web.cern.ch">IT ReadME (Computing Blog)</a></p> <p><a href="https://twiki.cern.ch/twiki/bin/viewauth/ITCoord/ITnews">IT news for Experiments</a></p> <p><a href="/computer-donations">Computer Donations by IT Dept</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="sidebar-right col-md-3 col-sm-12 col-xs-12"> <div class="region region-right"> <section id="block-cern-overwrite-block-19" class="settings-tray-editable block block-block-content block-block-content16b90748-963c-40b7-8171-dadc04cb5f00 clearfix" data-drupal-settingstray="editable"> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h4>Service Desk</h4> <ul> <li>telephone<strong>: 77777</strong></li> <li>website<strong>: <a href="https://cern.service-now.com/service-portal/">Service Portal</a></strong></li> </ul> </div> </div> </div> </section> <section id="block-news-2" class="settings-tray-editable block block-block-content block-block-contentefdb4a43-d1ce-4d60-82ab-617c7536988e clearfix" data-drupal-settingstray="editable"> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h3>News</h3> <p><a href="https://computing-blog.web.cern.ch">IT ReadME (Computing Blog)</a></p> <p><a href="https://twiki.cern.ch/twiki/bin/viewauth/ITCoord/ITnews">IT news for Experiments</a></p> <p><a href="/computer-donations">Computer Donations by IT Dept</a></p> </div> </div> </div> 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