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}}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d101-0-2-272 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d101-0-2-272 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d101-0-2-272 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d101-0-2-272 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d107-0-2-273 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d107-0-2-273 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d107-0-2-273 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d107-0-2-273 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d107-0-2-273 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d107-0-2-273 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d113-0-2-298 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d113-0-2-298 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d113-0-2-298 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d113-0-2-298 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d113-0-2-298 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d113-0-2-298 { max-width: 1400px; }} .smHelp-mdsGridPlus-d119-0-2-299 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d119-0-2-299 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d119-0-2-299 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d119-0-2-299 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d119-0-2-299 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d119-0-2-299 { }} .smHelp-mdsGridPlusContainer-d125-0-2-307 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d125-0-2-307 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d125-0-2-307 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d125-0-2-307 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d125-0-2-307 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d125-0-2-307 { max-width: 1400px; }} .smHelp-mdsGridPlus-d131-0-2-308 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d131-0-2-308 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d131-0-2-308 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d131-0-2-308 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d131-0-2-308 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d131-0-2-308 { }} .smHelp-mdsGridPlusContainer-d137-0-2-316 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d137-0-2-316 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d137-0-2-316 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d137-0-2-316 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d137-0-2-316 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d137-0-2-316 { max-width: 1400px; }} .smHelp-mdsGridPlus-d143-0-2-317 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d143-0-2-317 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d143-0-2-317 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d143-0-2-317 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d143-0-2-317 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d143-0-2-317 { }} .smHelp-mdsGridPlusContainer-d149-0-2-325 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d149-0-2-325 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d149-0-2-325 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d149-0-2-325 { max-width: 768px; }}@media (min-width: 992px) { 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max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d221-0-2-392 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d221-0-2-392 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d221-0-2-392 { max-width: 1400px; }} .smHelp-mdsGridPlus-d227-0-2-393 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d227-0-2-393 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d227-0-2-393 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d227-0-2-393 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d227-0-2-393 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d227-0-2-393 { }} .smHelp-mdsGridPlusContainer-d233-0-2-401 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d233-0-2-401 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d233-0-2-401 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d233-0-2-401 { max-width: 768px; }}@media (min-width: 992px) { 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{ }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d497-0-2-701 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d497-0-2-701 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d497-0-2-701 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d497-0-2-701 { max-width: 1400px; }} .smHelp-mdsGridPlus-d503-0-2-702 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d503-0-2-702 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d503-0-2-702 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d503-0-2-702 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d503-0-2-702 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d503-0-2-702 { }} .smHelp-mdsGridPlusContainer-d509-0-2-708 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d509-0-2-708 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d509-0-2-708 { max-width: 576px; }}@media (min-width: 768px) { 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992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d521-0-2-717 { max-width: 1400px; }} .smHelp-mdsGridPlus-d527-0-2-718 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d527-0-2-718 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d527-0-2-718 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d527-0-2-718 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d527-0-2-718 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d527-0-2-718 { }} .smHelp-mdsGridPlusContainer-d533-0-2-724 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d533-0-2-724 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d533-0-2-724 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d533-0-2-724 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d533-0-2-724 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d533-0-2-724 { max-width: 1400px; }} .smHelp-mdsGridPlus-d539-0-2-725 { }@media 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.smHelp-mdsGridPlus-d551-0-2-734 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d551-0-2-734 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d551-0-2-734 { }} .smHelp-mdsGridPlusContainer-d557-0-2-739 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d557-0-2-739 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d557-0-2-739 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d557-0-2-739 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d557-0-2-739 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d557-0-2-739 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d563-0-2-740 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d563-0-2-740 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d563-0-2-740 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d563-0-2-740 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d563-0-2-740 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d563-0-2-740 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d569-0-2-765 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d569-0-2-765 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d569-0-2-765 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d569-0-2-765 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d569-0-2-765 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d569-0-2-765 { max-width: 1400px; }} .smHelp-mdsGridPlus-d575-0-2-766 { }@media (min-width: 0px) { 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{ }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d617-0-2-800 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d617-0-2-800 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d617-0-2-800 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d617-0-2-800 { max-width: 1400px; }} .smHelp-mdsGridPlus-d623-0-2-801 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d623-0-2-801 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d623-0-2-801 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d623-0-2-801 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d623-0-2-801 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d623-0-2-801 { }} .smHelp-mdsGridPlusContainer-d629-0-2-805 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d629-0-2-805 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d629-0-2-805 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d629-0-2-805 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d629-0-2-805 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d629-0-2-805 { max-width: 1400px; }} .smHelp-mdsGridPlus-d635-0-2-806 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d635-0-2-806 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d635-0-2-806 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d635-0-2-806 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d635-0-2-806 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d635-0-2-806 { }} .smHelp-mdsGridPlusContainer-d641-0-2-864 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d641-0-2-864 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d641-0-2-864 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d641-0-2-864 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d641-0-2-864 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d641-0-2-864 { max-width: 1400px; }} .smHelp-mdsGridPlus-d647-0-2-865 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d647-0-2-865 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d647-0-2-865 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d647-0-2-865 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d647-0-2-865 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d647-0-2-865 { }} .smHelp-mdsGridPlusContainer-d653-0-2-873 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d653-0-2-873 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d653-0-2-873 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d653-0-2-873 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d653-0-2-873 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d653-0-2-873 { max-width: 1400px; }} .smHelp-mdsGridPlus-d659-0-2-874 { }@media 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.smHelp-mdsGridPlus-d671-0-2-883 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d671-0-2-883 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d671-0-2-883 { }} .smHelp-mdsGridPlusContainer-d677-0-2-888 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d677-0-2-888 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d677-0-2-888 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d677-0-2-888 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d677-0-2-888 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d677-0-2-888 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d683-0-2-889 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d683-0-2-889 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d683-0-2-889 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d683-0-2-889 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d683-0-2-889 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d683-0-2-889 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d689-0-2-914 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d689-0-2-914 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d689-0-2-914 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d689-0-2-914 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d689-0-2-914 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d689-0-2-914 { max-width: 1400px; }} .smHelp-mdsGridPlus-d695-0-2-915 { }@media (min-width: 0px) { 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{ .smHelp-mdsGridPlus-d803-0-2-1009 { }} .smHelp-mdsGridPlusContainer-d809-0-2-1017 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d809-0-2-1017 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d809-0-2-1017 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d809-0-2-1017 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d809-0-2-1017 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d809-0-2-1017 { max-width: 1400px; }} .smHelp-mdsGridPlus-d815-0-2-1018 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d815-0-2-1018 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d815-0-2-1018 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d815-0-2-1018 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d815-0-2-1018 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d815-0-2-1018 { }} .smHelp-mdsGridPlusContainer-d821-0-2-1023 { }@media (min-width: 0px) { 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padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d857-0-2-1253 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d857-0-2-1253 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d857-0-2-1253 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d863-0-2-1254 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d863-0-2-1254 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d863-0-2-1254 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d863-0-2-1254 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d863-0-2-1254 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d863-0-2-1254 { margin-left: -12px; 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justify-content: center; } .smHelp-addFlex-d64-0-2-991 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d65-0-2-1000 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d66-0-2-1007 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d67-0-2-1016 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d68-0-2-1022 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d69-0-2-1054 { display: flex; justify-content: center; } .smHelp-addFlex-d70-0-2-1075 { } .smHelp-addFlex-d71-0-2-1252 { } .smHelp-mdsGridPlusItem-0-2-44 { flex-grow: 1; max-width: 100%; box-sizing: border-box; flex-basis: 0; }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-0-2-44 { }} .smHelp-mdsGridPlusItem-d0-0-2-45 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 1; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 8.333333333333332%; max-width: 8.333333333333332%; order: 1; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 25%; max-width: 25%; order: 3; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }} .smHelp-mdsGridPlusItem-d6-0-2-49 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; order: 2; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 1; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }} .smHelp-mdsGridPlusItem-d12-0-2-84 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 100%; max-width: 100%; order: 3; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 50%; max-width: 50%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }} .smHelp-mdsGridPlusItem-d18-0-2-108 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 25%; max-width: 25%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d24-0-2-121 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 75%; max-width: 75%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d30-0-2-175 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }} .smHelp-mdsGridPlusItem-d36-0-2-186 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }} .smHelp-mdsGridPlusItem-d42-0-2-239 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d42-0-2-239 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d42-0-2-239 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d42-0-2-239 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d42-0-2-239 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d42-0-2-239 { }} .smHelp-mdsGridPlusItem-d48-0-2-248 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d48-0-2-248 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d48-0-2-248 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d48-0-2-248 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d48-0-2-248 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d48-0-2-248 { }} .smHelp-mdsGridPlusItem-d54-0-2-257 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d54-0-2-257 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d54-0-2-257 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d54-0-2-257 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d54-0-2-257 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d54-0-2-257 { }} .smHelp-mdsGridPlusItem-d60-0-2-266 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d60-0-2-266 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d60-0-2-266 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d60-0-2-266 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d60-0-2-266 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d60-0-2-266 { }} .smHelp-mdsGridPlusItem-d66-0-2-275 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d66-0-2-275 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d66-0-2-275 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d66-0-2-275 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d66-0-2-275 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d66-0-2-275 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d72-0-2-301 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d72-0-2-301 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d72-0-2-301 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d72-0-2-301 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d72-0-2-301 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d72-0-2-301 { }} .smHelp-mdsGridPlusItem-d78-0-2-310 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d78-0-2-310 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d78-0-2-310 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d78-0-2-310 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d78-0-2-310 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d78-0-2-310 { }} .smHelp-mdsGridPlusItem-d84-0-2-319 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d84-0-2-319 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d84-0-2-319 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d84-0-2-319 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d84-0-2-319 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d84-0-2-319 { }} .smHelp-mdsGridPlusItem-d90-0-2-328 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d90-0-2-328 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d90-0-2-328 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d90-0-2-328 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d90-0-2-328 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d90-0-2-328 { }} .smHelp-mdsGridPlusItem-d96-0-2-337 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d96-0-2-337 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d96-0-2-337 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d96-0-2-337 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d96-0-2-337 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d96-0-2-337 { }} .smHelp-mdsGridPlusItem-d102-0-2-346 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d102-0-2-346 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d102-0-2-346 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d102-0-2-346 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d102-0-2-346 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d102-0-2-346 { }} .smHelp-mdsGridPlusItem-d108-0-2-353 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d108-0-2-353 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d108-0-2-353 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d108-0-2-353 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d108-0-2-353 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d108-0-2-353 { }} .smHelp-mdsGridPlusItem-d114-0-2-364 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d114-0-2-364 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d114-0-2-364 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d114-0-2-364 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d114-0-2-364 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d114-0-2-364 { }} .smHelp-mdsGridPlusItem-d120-0-2-380 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d120-0-2-380 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d120-0-2-380 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d120-0-2-380 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d120-0-2-380 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d120-0-2-380 { }} .smHelp-mdsGridPlusItem-d126-0-2-395 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d126-0-2-395 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d126-0-2-395 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d126-0-2-395 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d126-0-2-395 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d126-0-2-395 { }} .smHelp-mdsGridPlusItem-d132-0-2-404 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d132-0-2-404 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d132-0-2-404 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d132-0-2-404 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d132-0-2-404 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d132-0-2-404 { }} .smHelp-mdsGridPlusItem-d138-0-2-411 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d138-0-2-411 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d138-0-2-411 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d138-0-2-411 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d138-0-2-411 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d138-0-2-411 { }} .smHelp-mdsGridPlusItem-d144-0-2-420 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d144-0-2-420 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d144-0-2-420 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d144-0-2-420 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d144-0-2-420 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d144-0-2-420 { }} .smHelp-mdsGridPlusItem-d150-0-2-429 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d150-0-2-429 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d150-0-2-429 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d150-0-2-429 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d150-0-2-429 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d150-0-2-429 { }} .smHelp-mdsGridPlusItem-d156-0-2-438 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d156-0-2-438 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d156-0-2-438 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d156-0-2-438 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d156-0-2-438 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d156-0-2-438 { }} .smHelp-mdsGridPlusItem-d162-0-2-447 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d162-0-2-447 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d162-0-2-447 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d162-0-2-447 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d162-0-2-447 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d162-0-2-447 { }} .smHelp-mdsGridPlusItem-d168-0-2-456 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d168-0-2-456 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d168-0-2-456 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d168-0-2-456 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d168-0-2-456 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d168-0-2-456 { }} .smHelp-mdsGridPlusItem-d174-0-2-465 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d174-0-2-465 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d174-0-2-465 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d174-0-2-465 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d174-0-2-465 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d174-0-2-465 { }} .smHelp-mdsGridPlusItem-d180-0-2-473 { }@media 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}}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d192-0-2-542 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d192-0-2-542 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d192-0-2-542 { }} .smHelp-mdsGridPlusItem-d198-0-2-549 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d198-0-2-549 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d198-0-2-549 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d198-0-2-549 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d198-0-2-549 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d198-0-2-549 { }} .smHelp-mdsGridPlusItem-d204-0-2-558 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d204-0-2-558 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d204-0-2-558 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d204-0-2-558 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d204-0-2-558 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d204-0-2-558 { }} .smHelp-mdsGridPlusItem-d210-0-2-567 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d210-0-2-567 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d210-0-2-567 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d210-0-2-567 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d210-0-2-567 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d210-0-2-567 { }} .smHelp-mdsGridPlusItem-d216-0-2-576 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d216-0-2-576 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d216-0-2-576 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d216-0-2-576 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d216-0-2-576 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d216-0-2-576 { }} .smHelp-mdsGridPlusItem-d222-0-2-582 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d222-0-2-582 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d222-0-2-582 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d222-0-2-582 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d222-0-2-582 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d222-0-2-582 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d228-0-2-608 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d228-0-2-608 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d228-0-2-608 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d228-0-2-608 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d228-0-2-608 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d228-0-2-608 { }} .smHelp-mdsGridPlusItem-d234-0-2-617 { }@media (min-width: 0px) { 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768px) { .smHelp-mdsGridPlusItem-d246-0-2-638 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d246-0-2-638 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d246-0-2-638 { }} .smHelp-mdsGridPlusItem-d252-0-2-643 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d252-0-2-643 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d252-0-2-643 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d252-0-2-643 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d252-0-2-643 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d252-0-2-643 { }} .smHelp-mdsGridPlusItem-d258-0-2-695 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d258-0-2-695 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d258-0-2-695 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d258-0-2-695 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d258-0-2-695 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d258-0-2-695 { }} .smHelp-mdsGridPlusItem-d264-0-2-704 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d264-0-2-704 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d264-0-2-704 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d264-0-2-704 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d264-0-2-704 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d264-0-2-704 { }} .smHelp-mdsGridPlusItem-d270-0-2-711 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d270-0-2-711 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d270-0-2-711 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d270-0-2-711 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d270-0-2-711 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d270-0-2-711 { }} .smHelp-mdsGridPlusItem-d276-0-2-720 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d276-0-2-720 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d276-0-2-720 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d276-0-2-720 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d276-0-2-720 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d276-0-2-720 { }} .smHelp-mdsGridPlusItem-d282-0-2-727 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d282-0-2-727 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d282-0-2-727 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d282-0-2-727 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d282-0-2-727 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d282-0-2-727 { }} .smHelp-mdsGridPlusItem-d288-0-2-736 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d288-0-2-736 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d288-0-2-736 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d288-0-2-736 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d288-0-2-736 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d288-0-2-736 { }} .smHelp-mdsGridPlusItem-d294-0-2-742 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d294-0-2-742 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d294-0-2-742 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d294-0-2-742 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d294-0-2-742 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d294-0-2-742 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d300-0-2-768 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d300-0-2-768 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d300-0-2-768 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d300-0-2-768 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d300-0-2-768 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d300-0-2-768 { }} .smHelp-mdsGridPlusItem-d306-0-2-775 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d306-0-2-775 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d306-0-2-775 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d306-0-2-775 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d306-0-2-775 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d306-0-2-775 { }} .smHelp-mdsGridPlusItem-d312-0-2-785 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d312-0-2-785 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d312-0-2-785 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d312-0-2-785 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d312-0-2-785 { }}@media (min-width: 1200px) { 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max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d330-0-2-808 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d330-0-2-808 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d330-0-2-808 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d330-0-2-808 { }} .smHelp-mdsGridPlusItem-d336-0-2-867 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d336-0-2-867 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d336-0-2-867 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d336-0-2-867 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d336-0-2-867 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d336-0-2-867 { }} .smHelp-mdsGridPlusItem-d342-0-2-876 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d342-0-2-876 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d342-0-2-876 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d342-0-2-876 { }}@media 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max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d384-0-2-947 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d384-0-2-947 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d384-0-2-947 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d384-0-2-947 { }} .smHelp-mdsGridPlusItem-d390-0-2-979 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d390-0-2-979 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d390-0-2-979 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d390-0-2-979 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d390-0-2-979 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d390-0-2-979 { }} .smHelp-mdsGridPlusItem-d396-0-2-986 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d396-0-2-986 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d396-0-2-986 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d396-0-2-986 { }}@media 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padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d426-0-2-1026 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d426-0-2-1026 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d426-0-2-1026 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d426-0-2-1026 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d432-0-2-1058 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d432-0-2-1058 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d432-0-2-1058 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d432-0-2-1058 { flex: 0 0 50%; max-width: 50%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d432-0-2-1058 { flex: 0 0 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}}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d480-0-2-1193 { flex: 0 0 50%; max-width: 50%; order: 5; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d480-0-2-1193 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d480-0-2-1193 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d486-0-2-1223 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d486-0-2-1223 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d486-0-2-1223 { flex: 0 0 50%; max-width: 50%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d486-0-2-1223 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 6; padding-left: 12px; padding-right: 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.smHelp-entered-d56-0-2-1037 { } .smHelp-exiting-d57-0-2-1038 { } .smHelp-exited-d58-0-2-1039 { } .smHelp-unmounted-d59-0-2-1040 { } .wrenchListRow-0-2-482 { border-bottom: 1px solid #D0D2D3; } .wrenchListRow-0-2-482:last-child { border-bottom: none; } a.wrenchListRow-0-2-482 { color: #333E48; } a.wrenchListRow-0-2-482:hover, a.wrenchListRow-0-2-482:focus { text-decoration: none; } .wrenchListItem-0-2-483 { } .wrenchListAddon-0-2-484 { } .wrenchListAddonOnRight-0-2-485 { } .wrenchListAffordance-0-2-486 { } .wrenchListLabel-0-2-487 { } .wrenchPaneHide-0-2-488 { } .wrenchListItem-d0-0-2-489 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d0-0-2-489 { text-decoration: none; } .wrenchListItem-d0-0-2-489:hover, .wrenchListItem-d0-0-2-489:focus, .wrenchListItem-d0-0-2-489:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d0-0-2-489 { } [class^="wrenchList-"] .wrenchListItem-d0-0-2-489:before { } .wrenchListAddon-d1-0-2-490 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d2-0-2-491 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d3-0-2-492 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d3-0-2-492 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d4-0-2-493 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d4-0-2-493 { color: #333E48; } .wrenchPaneHide-d5-0-2-494 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d6-0-2-509 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d6-0-2-509 { text-decoration: none; } .wrenchListItem-d6-0-2-509:hover, .wrenchListItem-d6-0-2-509:focus, .wrenchListItem-d6-0-2-509:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d6-0-2-509 { } [class^="wrenchList-"] .wrenchListItem-d6-0-2-509:before { } .wrenchListAddon-d7-0-2-510 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d8-0-2-511 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d9-0-2-512 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d9-0-2-512 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d10-0-2-513 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d10-0-2-513 { color: #333E48; } .wrenchPaneHide-d11-0-2-514 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d12-0-2-645 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d12-0-2-645 { text-decoration: none; } .wrenchListItem-d12-0-2-645:hover, .wrenchListItem-d12-0-2-645:focus, .wrenchListItem-d12-0-2-645:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d12-0-2-645 { } [class^="wrenchList-"] .wrenchListItem-d12-0-2-645:before { } .wrenchListAddon-d13-0-2-646 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d14-0-2-647 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d15-0-2-648 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d15-0-2-648 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d16-0-2-649 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d16-0-2-649 { color: #333E48; } .wrenchPaneHide-d17-0-2-650 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d18-0-2-813 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d18-0-2-813 { text-decoration: none; } .wrenchListItem-d18-0-2-813:hover, .wrenchListItem-d18-0-2-813:focus, .wrenchListItem-d18-0-2-813:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d18-0-2-813 { } [class^="wrenchList-"] .wrenchListItem-d18-0-2-813:before { } .wrenchListAddon-d19-0-2-814 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d20-0-2-815 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d21-0-2-816 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d21-0-2-816 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d22-0-2-817 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d22-0-2-817 { color: #333E48; } .wrenchPaneHide-d23-0-2-818 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d24-0-2-831 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d24-0-2-831 { text-decoration: none; } .wrenchListItem-d24-0-2-831:hover, .wrenchListItem-d24-0-2-831:focus, .wrenchListItem-d24-0-2-831:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d24-0-2-831 { } [class^="wrenchList-"] .wrenchListItem-d24-0-2-831:before { } .wrenchListAddon-d25-0-2-832 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d26-0-2-833 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d27-0-2-834 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d27-0-2-834 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d28-0-2-835 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d28-0-2-835 { color: #333E48; } .wrenchPaneHide-d29-0-2-836 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d30-0-2-949 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d30-0-2-949 { text-decoration: none; } .wrenchListItem-d30-0-2-949:hover, .wrenchListItem-d30-0-2-949:focus, .wrenchListItem-d30-0-2-949:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d30-0-2-949 { } [class^="wrenchList-"] .wrenchListItem-d30-0-2-949:before { } .wrenchListAddon-d31-0-2-950 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d32-0-2-951 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d33-0-2-952 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d33-0-2-952 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d34-0-2-953 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d34-0-2-953 { color: #333E48; } .wrenchPaneHide-d35-0-2-954 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchList-0-2-480 { } .wrenchList-d0-0-2-481 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d0-0-2-481 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d0-0-2-481 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d0-0-2-481 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d0-0-2-481 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d0-0-2-481 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchList-d1-0-2-644 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d2-0-2-812 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d2-0-2-812 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d2-0-2-812 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d2-0-2-812 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d2-0-2-812 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d2-0-2-812 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchList-d3-0-2-948 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d3-0-2-948 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d3-0-2-948 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d3-0-2-948 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d3-0-2-948 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d3-0-2-948 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchMenuContainer-0-2-55 { } .wrenchMenu-0-2-56 { } .wrenchMenuBody-0-2-57 { } .wrenchMenuContainer-d0-0-2-58 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d1-0-2-59 { top: 100%; left: 0; color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d2-0-2-60 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d3-0-2-85 { display: block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d4-0-2-86 { color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: none; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d5-0-2-87 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d6-0-2-1096 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d7-0-2-1097 { top: auto; left: 0; color: #333E48; bottom: 100%; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d8-0-2-1098 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .smHelp-hamburgerMenuButton-0-2-17 { cursor: pointer; margin-left: -16px; } .smHelp-hamburgerMenuButton-0-2-17 > button { color: #1E2124; } .smHelp-hamburgerMenuButtonAuth-0-2-18 > button { color: #FFFFFF; } .smHelp-headerContainer-0-2-19 { width: 100%; height: 48px; background-color: #00BF6F; }@media only screen and (min-width: 992px) { .smHelp-headerContainer-0-2-19 { padding-bottom: 0; }} .smHelp-mobileTabletHeaderHeight-0-2-20 { height: 96px; } .smHelp-headerContainerAuth-0-2-21 { color: #FFFFFF; background-color: #1E2124; } .smHelp-headerIcon-0-2-22 { margin-right: 12px; } .smHelp-homePageHeading-0-2-23 { margin-bottom: 16px; }@media only screen and (min-width: 992px) { .smHelp-homePageHeadingAndText-0-2-24 { margin-top: 64px; }} .smHelp-labelContent-0-2-25 { width: 140px; } .smHelp-loginButton-0-2-26 { border: 1px solid #1E2124; }@media only screen and (min-width: 992px) { .smHelp-logo-0-2-27 { justify-content: flex-start; } .smHelp-logo-0-2-27 svg { margin: 0 4px 0 0; }} .smHelp-menuTrigger-0-2-28 { color: #FFFFFF; cursor: pointer; } .smHelp-mobileMenuHeading-0-2-29 { margin-left: 8px; margin-bottom: 12px; } .smHelp-productText-0-2-30 { margin-left: 12px; } .smHelp-productTextError-0-2-31 { margin-left: 12px; margin-bottom: 32px; } .smHelp-searchInput-0-2-32 { width: 100%; padding-bottom: 0; background-color: #FFFFFF; } .smHelp-searchInputMedia-0-2-33 { padding: 0; }@media only screen and (min-width: 576px) { .smHelp-searchInputMedia-0-2-33 { padding: 0; }}@media only screen and (min-width: 992px) { .smHelp-searchInputMedia-0-2-33 { margin-bottom: 0; }} .smHelp-stickyHeader-0-2-34 { top: 0; z-index: 1; position: sticky; } .smHelp-pageClass-0-2-1 { min-height: 100vh; overflow-x: hidden; } .smHelp-productsAlignment-0-2-2 { margin-top: 24px; } .smHelp-articleHeading-0-2-3 { margin: 16px 0; } .smHelp-articleTitle-0-2-4 { margin: 0; } .smHelp-content-0-2-5 { margin-bottom: 32px; }@media only screen and (min-width: 992px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 32px; }}@media only screen and (min-width: 0px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 24px; }} .smHelp-articleWrapper-0-2-7 { padding-left: 16px; padding-right: 16px; }@media only screen and (min-width: 576px) { .smHelp-articleWrapper-0-2-7 { padding-left: 0; padding-right: 0; }} .smHelp-mainArticleContainer-0-2-8 { margin-bottom: 32px; }@media only screen and (min-width: 768px) { .smHelp-mainArticleContainer-0-2-8 { margin-left: 24px; margin-bottom: 24px; }} .smHelp-contactHeading-0-2-9 { margin-top: 16px; } .smHelp-searchContainer-0-2-10 { width: 100%; margin-top: 32px; margin-bottom: 80px; } .smHelp-searchContainer-0-2-10 > span { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] em { font-style: normal; font-weight: 600; } .smHelp-searchHeroContainer-0-2-11 { position: relative; } .smHelp-searchDecorationIcon-0-2-12 { top: -32px; right: -32px; z-index: -1; position: absolute; } .smHelp-searchHeroWrapper-0-2-13 { position: relative; } .smHelp-container-0-2-354 { }@media only screen and (min-width: 768px) { .smHelp-container-0-2-354 { } .smHelp-container-0-2-354.smHelp-container-0-2-354 { }}@keyframes smHelp-keyframes-motionSlideLeft-0-2-355 { from { opacity: 0; transform: translate3d(100%, 0, 0); } to { opacity: 1; transform: translate3d(0, 0, 0); }} .smHelp-mdsMotionSlideLeft-0-2-356 { opacity: 0; animation-name: smHelp-keyframes-motionSlideLeft-0-2-355; animation-delay: .5s; animation-duration: 2s; animation-fill-mode: forwards; } .smHelp-blockImage-0-2-357 { } .smHelp-container-d0-0-2-358 { display: block; }@media only screen and (min-width: 768px) { .smHelp-container-d0-0-2-358 { } .smHelp-container-d0-0-2-358.smHelp-container-d0-0-2-358 { display: block; }} .smHelp-blockImage-d2-0-2-359 { margin: 32px 0; display: flex; align-items: center; justify-content: center; } .smHelp-container-d3-0-2-769 { display: block; }@media only screen and (min-width: 768px) { .smHelp-container-d3-0-2-769 { } .smHelp-container-d3-0-2-769.smHelp-container-d3-0-2-769 { display: block; }} .smHelp-blockImage-d5-0-2-770 { margin: 32px 0; display: flex; align-items: center; justify-content: center; } .smHelp-image-0-2-365 { } .smHelp-image-d0-0-2-366 { } .smHelp-image-d0-0-2-366 img { display: block; } .smHelp-image-d0-0-2-366 figcaption { height: auto; margin: -4px auto 0 auto; padding: 32px; font-size: 16px; max-width: 288px; font-weight: 400; line-height: 26px; letter-spacing: normal; background-color: #F7F7F7; } .smHelp-image-d0-0-2-366 figcaption a { color: #007FAA; }@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-366 figcaption { max-width: 576px; }}@media only screen and (min-width: 992px) { .smHelp-image-d0-0-2-366 figcaption { max-width: 672px; }}@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-366 img { display: block; }} .smHelp-image-d2-0-2-776 { } .smHelp-image-d2-0-2-776 img { display: block; } .smHelp-image-d2-0-2-776 figcaption { height: auto; margin: -4px auto 0 auto; padding: 32px; font-size: 16px; max-width: 288px; font-weight: 400; line-height: 26px; letter-spacing: normal; background-color: #F7F7F7; } .smHelp-image-d2-0-2-776 figcaption a { color: #007FAA; }@media only screen and (min-width: 768px) { .smHelp-image-d2-0-2-776 figcaption { max-width: 576px; }}@media only screen and (min-width: 992px) { .smHelp-image-d2-0-2-776 figcaption { max-width: 672px; }}@media only screen and (min-width: 768px) { .smHelp-image-d2-0-2-776 img { display: block; }} .smHelp-img-0-2-367 { display: block; } .smHelp-imgMaxSize-0-2-368 { } .smHelp-imgMultiSize-0-2-369 { width: 100%; } .smHelp-img-d0-0-2-370 { aspect-ratio: 1928 / 1606; margin: 0 auto; } .smHelp-imgMaxSize-d1-0-2-371 { max-width: min(1928px, 100%); max-height: 1606px; } .smHelp-img-d2-0-2-777 { aspect-ratio: 801 / 336; margin: 0 auto; } .smHelp-imgMaxSize-d3-0-2-778 { max-width: min(801px, 100%); max-height: 336px; } .wrenchButton-0-2-474 { } .wrenchButtonLoading-0-2-475 { } .wrenchButtonNewTab-0-2-476 { } .wrenchButton-d0-0-2-477 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d0-0-2-477:hover, .wrenchButton-d0-0-2-477:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d0-0-2-477:active { outline: none; transition: none; } .wrenchButton-d0-0-2-477[disabled], .wrenchButton-d0-0-2-477[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d1-0-2-478 { display: flex; position: absolute; } .wrenchButtonNewTab-d2-0-2-479 { display: flex; padding-left: 8px; } .wrenchButton-d3-0-2-809 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d3-0-2-809:hover, .wrenchButton-d3-0-2-809:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d3-0-2-809:active { outline: none; transition: none; } .wrenchButton-d3-0-2-809[disabled], .wrenchButton-d3-0-2-809[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d4-0-2-810 { display: flex; position: absolute; } .wrenchButtonNewTab-d5-0-2-811 { display: flex; padding-left: 8px; } .wrenchPane-0-2-501 { } .wrenchPaneBody-0-2-502 { } .wrenchPane-d0-0-2-503 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d1-0-2-504 { padding: 24px; } .wrenchPane-d2-0-2-521 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d3-0-2-522 { padding: 24px; } .wrenchPane-d4-0-2-657 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d5-0-2-658 { padding: 24px; } .wrenchPane-d6-0-2-825 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d7-0-2-826 { padding: 24px; } .wrenchPane-d8-0-2-843 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d9-0-2-844 { padding: 24px; } .wrenchPane-d10-0-2-961 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d11-0-2-962 { padding: 24px; } .wrenchSelectMenuContainer-0-2-1084 { } .wrenchSelectMenu-0-2-1085 { } .wrenchSelectMenuSelectedItem-0-2-1086 { } .wrenchSelectMenuNonSelectedItemLeft-0-2-1087 { } .wrenchSelectMenuAffordance-0-2-1088 { } .wrenchSelectMenuAddOn-0-2-1089 { } .wrenchSelectMenuContainer-d0-0-2-1090 { color: #333E48; border: 1px solid #D0D2D3; cursor: pointer; height: 40px; display: inline-block; position: relative; flex-grow: 1; font-size: 16px; max-width: 100%; box-sizing: border-box; border-radius: 4px; background-color: #FFFFFF; } .wrenchSelectMenuContainer-d0-0-2-1090:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: all 100ms; border-color: #6B787F; } .wrenchSelectMenuContainer-d0-0-2-1090:focus, .wrenchSelectMenuContainer-d0-0-2-1090:focus-within { outline: 0; transition: border-color 100ms; border-color: #333E48; } .wrenchSelectMenuContainer-d0-0-2-1090 > span { width: 100%; position: initial; flex-grow: 1; } .wrenchSelectMenuContainer-d0-0-2-1090 > span > [role="listbox"] [role="option"] > span { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-1090 > span > [role="listbox"] [role="option"] > div { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-1090 > span > [role="listbox"] [role="option"] > span > svg { margin-right: 8px; } .wrenchSelectMenuContainer-d0-0-2-1090 > span > div > [role="listbox"] { max-width: none; margin-top: 1px; } .wrenchSelectMenu-d1-0-2-1091 { width: 100%; cursor: pointer; height: 40px; margin: 0; display: flex; padding: 0 48px 0 16px; font-size: 16px; box-sizing: border-box; list-style: none; align-items: center; } .wrenchSelectMenuSelectedItem-d2-0-2-1092 { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } .wrenchSelectMenuSelectedItem-d2-0-2-1092 > svg { margin-right: 8px; } .wrenchSelectMenuNonSelectedItemLeft-d3-0-2-1093 { width: 16px; height: 16px; } .wrenchSelectMenuAffordance-d4-0-2-1094 { top: 50%; right: 16px; width: 1em; height: 1em; position: absolute; transform: translateY(-0.75em); pointer-events: none; } .wrenchSelectMenuAffordance-d4-0-2-1094 > svg { fill: #333E48; } .wrenchSelectMenuAddOn-d5-0-2-1095 { top: 50%; left: 16px; margin: 0; padding: 0; position: absolute; transform: translateY(-0.75em); box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; padding-right: 12px; pointer-events: none; } .smHelp-breadcrumbs-0-2-122 { max-width: 1336px; margin-left: auto; margin-right: auto; padding-left: auto; margin-bottom: auto; } .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: none; }@media only screen and (min-width: 576px) { .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: flex; }} .smHelp-lastLinkText-0-2-123 { display: none; overflow: hidden; max-width: 40ch; white-space: nowrap; text-overflow: ellipsis; }@media only screen and (min-width: 576px) { .smHelp-lastLinkText-0-2-123 { display: block; }}@media only screen and (min-width: 1200px) { .smHelp-lastLinkText-0-2-123 { max-width: 100%; }} .smHelp-linksText-0-2-124 { white-space: nowrap; } .smHelp-showOnMobile-0-2-125 { display: inline; }@media only screen and (min-width: 576px) { .smHelp-showOnMobile-0-2-125 { display: none; }} .smHelp-showOnTabletsAndDesktops-0-2-126 { display: none; }@media only screen and (min-width: 576px) { .smHelp-showOnTabletsAndDesktops-0-2-126 { display: inline; }} .wrenchInput-0-2-95 { } .wrenchInput-d0-0-2-96 { color: #333E48; width: 100%; border: 1px solid #D0D2D3; height: 32px; margin: 0; outline: none; padding: 0 8px; font-size: 16px; appearance: none; box-shadow: none; box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; line-height: 1.5; border-radius: 4px; background-color: #FFFFFF; -webkit-font-smoothing: antialiased; } .wrenchInput-d0-0-2-96:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInput-d0-0-2-96:focus { transition: border-color 100ms; border-color: #333E48; } .wrenchInputGroup-0-2-88 { } .wrenchInputGroup-d0-0-2-89 { width: 100%; border: 1px solid #D0D2D3; display: inline-flex; background: #FFFFFF; align-items: center; border-color: #D0D2D3; border-radius: 4px; justify-content: space-between; } .wrenchInputGroup-d0-0-2-89:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInputGroup-d0-0-2-89 > input, .wrenchInputGroup-d0-0-2-89 > textarea { color: #333E48; width: 100%; border: none; flex-grow: 1; } .wrenchInputGroup-d0-0-2-89:empty { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; } .wrenchInputGroup-d0-0-2-89 > input:hover, .wrenchInputGroup-d0-0-2-89 > textarea:hover { box-shadow: none; } .wrenchInputGroupAddon-0-2-90 { } .wrenchInputGroupAddon-d0-0-2-91 { display: flex; font-size: 16px; align-self: center; margin-top: 0; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; margin-bottom: 0; -webkit-font-smoothing: antialiased; } .wrenchInputGroupAddon-d0-0-2-91 > svg { margin-top: 0; margin-bottom: 0; } .wrenchInputGroupAddon-d0-0-2-91:first-child { padding-left: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child { padding-right: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child > svg { margin-right: 8px; fill: #333E48; color: #333E48; } .wrenchInputGroupAddon-d0-0-2-91:first-child > svg { margin-left: 8px; fill: #333E48; color: #333E48; } .wrenchBanner-0-2-198 { } .wrenchBannerBody-0-2-199 { } .wrenchBannerActions-0-2-200 { } .wrenchBannerIcon-0-2-201 { } .wrenchBanner-d0-0-2-202 { color: #333E48; border: 1px solid #F9BE00; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d1-0-2-203 { flex-grow: 1; padding-left: 0; } .wrenchBannerActions-d2-0-2-204 { padding: 16px 0 0; } .wrenchBannerIcon-d3-0-2-205 { display: flex; margin-top: 2px; } .wrenchBanner-d4-0-2-276 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d5-0-2-277 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d6-0-2-278 { padding: 16px 0 0; } .wrenchBannerIcon-d7-0-2-279 { display: flex; margin-top: 2px; } .wrenchBanner-d8-0-2-583 { color: #333E48; border: 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0-.33121.24963-.59971.55756-.59971.11139.0005.22014.03658.31244.10365.00467.31492.02452.62936.05947.94207-.10222.09874-.23472.15343-.37211.15358zm12.28966 0c-.1373-.00024-.2697-.05496-.3719-.15369.0349-.31271.0548-.62715.0594-.94207.1708-.12497.3919-.13791.5743-.0336s.2961.3087.2953.5309c.0001.15891-.0587.3113-.1633.42355-.1045.11225-.2463.17515-.3941.1748z" fill="white" fill-rule="evenodd"></path></svg></a><div class="wrenchBox-0-2-53 wrenchBox-d0-0-2-54 wrenchSpacing-0-2-51 wrenchSpacing-d0-0-2-52"><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d0-0-2-58" tabindex="-1"><span class="smHelp-menuTrigger-0-2-28 wrenchBox-0-2-53 wrenchBox-d1-0-2-62 wrenchSpacing-0-2-51 wrenchSpacing-d1-0-2-61" aria-haspopup="menu" tabindex="0">SurveyMonkey<span class="wrenchBox-0-2-53 wrenchBox-d2-0-2-64 wrenchSpacing-0-2-51 wrenchSpacing-d2-0-2-63"><svg class="wrenchIcons-0-2-65 wrenchIcons-d0-0-2-66" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Abrir" role="img"><g><path d="M13.254 4c.19.001.38.088.526.26.267.316.29.81.073 1.158l-.073.1L8.53 11.74l-.084.086a.66.66 0 0 1-.901-.007l-.076-.08L2.22 5.523l-.073-.1a1.024 1.024 0 0 1 0-1.058l.073-.1.084-.085a.674.674 0 0 1 .446-.175V4h10.504z"></path></g></svg></span></span><div class="wrenchMenu-0-2-56 wrenchMenu-d1-0-2-59"></div></span></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d12-0-2-84 smHelp-addFlex-0-2-42 smHelp-addFlex-d2-0-2-83"><div class="smHelp-searchInput-0-2-32 smHelp-searchInputMedia-0-2-33"><div><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d3-0-2-85" tabindex="-1"><div class="wrenchInputGroup-0-2-88 wrenchInputGroup-d0-0-2-89" aria-haspopup="menu" tabindex="0"><div class="wrenchInputGroupAddon-0-2-90 wrenchInputGroupAddon-d0-0-2-91"><div class="wrenchBox-0-2-53 wrenchBox-d3-0-2-93 wrenchSpacing-0-2-51 wrenchSpacing-d3-0-2-92"><svg class="wrenchIcons-0-2-65 wrenchIcons-d1-0-2-94" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" 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class="smHelp-chapterNav-0-2-109"><div class="wrenchBox-0-2-53 wrenchBox-d4-0-2-112 wrenchSpacing-0-2-51 wrenchSpacing-d4-0-2-111"><div class="wrenchTypography-0-2-113 wrenchTypography-d0-0-2-114">En este artículo</div></div><ul class="smHelp-chapterNavList-0-2-115"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#overview">Cómo funciona</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#create">Crear un recopilador de mensajes de texto</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#contacts">Agregar contactos</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#preview-send">Vista previa y enviar tu mensaje de texto</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#track-analyze">Realiza un seguimiento de contactos y analiza tus resultados</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#team-settings">Ajustes del equipo</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#survey-takers">Qué pueden hacer los encuestados</a></li></ul></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d24-0-2-121 smHelp-addFlex-0-2-42 smHelp-addFlex-d4-0-2-120"><div class="smHelp-mainArticleContainer-0-2-8"><div class="smHelp-articleBreadcrumb-0-2-6"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d4-0-2-127 smHelp-breadcrumbs-0-2-122"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d5-0-2-128 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d5-0-2-130 wrenchSpacing-0-2-51 wrenchSpacing-d5-0-2-129"><svg class="wrenchIcons-0-2-65 wrenchIcons-d2-0-2-131" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d0-0-2-136 smHelp-linksText-0-2-124 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1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d3-0-2-145 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d1-0-2-144" href="/es-la/surveymonkey/send/" target="_self">Enviar encuestas</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d8-0-2-147 wrenchSpacing-0-2-51 wrenchSpacing-d8-0-2-146"><svg class="wrenchIcons-0-2-65 wrenchIcons-d5-0-2-148" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d7-0-2-149 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d9-0-2-151 wrenchSpacing-0-2-51 wrenchSpacing-d9-0-2-150"><svg class="wrenchIcons-0-2-65 wrenchIcons-d6-0-2-152" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d6-0-2-154 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d2-0-2-153" href="/es-la/surveymonkey/send/" target="_self">Más maneras de enviar</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d10-0-2-156 wrenchSpacing-0-2-51 wrenchSpacing-d10-0-2-155"><svg class="wrenchIcons-0-2-65 wrenchIcons-d7-0-2-157" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><p class="smHelp-background-0-2-158 smHelp-background-d0-0-2-161 smHelp-dropCap-0-2-159 smHelp-dropCap-d3-0-2-162 smHelp-paragraph-0-2-160 smHelp-paragraph-d4-0-2-163 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d0-0-2-165 smHelp-lastLinkText-0-2-123">Cómo enviar una encuesta por mensaje de texto</p></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d29-0-2-172" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d35-0-2-173 smHelp-addFlex-0-2-36 smHelp-addFlex-d2-0-2-171"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d30-0-2-175 smHelp-addFlex-0-2-42 smHelp-addFlex-d5-0-2-174"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d0-0-2-169 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d1-0-2-170 smHelp-articleHeading-0-2-3" id=""><h5><div class="wrenchBox-0-2-53 wrenchBox-d11-0-2-177 wrenchSpacing-0-2-51 wrenchSpacing-d11-0-2-176"><div class="wrenchBox-0-2-53 wrenchBox-d12-0-2-179 wrenchSpacing-0-2-51 wrenchSpacing-d12-0-2-178"><svg class="" height="16" viewBox="0 0 22 22" width="16"><rect fill="#00BF6F" height="22" rx="4" width="22"></rect><path clip-rule="evenodd" d="m17.2153 10.3974c-.1495 0-.2974.0247-.4469.0495-.57-2.23193-2.3797-3.91724-4.6363-4.31471-.0984-.0247-.1985-.0247-.2973-.04941.0247-.5453.0494-1.19071.8673-1.76071l-.1495-.32207s-1.5865.49588-1.7607 1.85912c-.0737-.37106-.81796-.84265-1.19072-.91806l-.17424.29736c.32206.19852.54529.5453.59476.91806-2.28135.39747-4.09147 2.08277-4.66105 4.31462-1.01647-.2479-2.05807.3711-2.30601 1.388-.24794 1.0164.37106 2.0581 1.38795 2.306.39747.0984.79324.0737 1.166-.0737.17424.3975.37105.7932.61899 1.14l1.58647-1.0659-.0247-.0247c-.44689-.619-.69483-1.3632-.71954-2.1071-.04942-.8673.17424-1.736.71954-2.23183 1.14001-.96748 2.37975-.52059 3.17295.39743h.1985c.7685-.94273 2.0087-1.3632 3.173-.39743.5452.49583.7685 1.36323.7195 2.23183-.0247.7686-.2727 1.4881-.7195 2.1071l-.0248.0247 1.5865 1.0659c.248-.3463.4469-.7438.619-1.14.9675.371 2.0828-.0984 2.4555-1.0659.3728-.9675-.0984-2.0828-1.0658-2.4555-.2233-.1231-.4712-.1743-.6949-.1743l.0052.0017zm-12.34925 2.4803c-.29736-.0247-.5453-.2727-.52059-.5947.02471-.2974.24794-.5206.52059-.5453.12311 0 .22323.0247.32206.0984 0 .2973.02471.5947.04942.8933-.09841.0984-.22323.1496-.37106.1496v-.0017zm12.37395 0c-.1495 0-.2726-.0494-.371-.1496.0247-.2973.0494-.5947.0494-.8933.2479-.1742.5947-.0984.7685.1495.0737.0984.0984.1986.0984.3221.0247.3221-.2479.57-.5453.57z" fill="#FFFFFF" fill-rule="evenodd"></path></svg></div>SurveyMonkey</div></h5></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d41-0-2-183" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d47-0-2-184 smHelp-addFlex-0-2-36 smHelp-addFlex-d3-0-2-182"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d36-0-2-186 smHelp-addFlex-0-2-42 smHelp-addFlex-d6-0-2-185"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d2-0-2-180 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d3-0-2-181 smHelp-articleTitle-0-2-4" id=""><h1>Cómo enviar una encuesta por mensaje de texto</h1></div></div></div></div><div class="smHelp-chapterNavMobile-0-2-187"><ul class="smHelp-chapterNavListMobile-0-2-116"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#overview">Cómo funciona</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#create">Crear un recopilador de mensajes de texto</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#contacts">Agregar contactos</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#preview-send">Vista previa y enviar tu mensaje de texto</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#track-analyze">Realiza un seguimiento de contactos y analiza tus resultados</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#team-settings">Ajustes del equipo</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#survey-takers">Qué pueden hacer los encuestados</a></li></ul></div><div data-swiftype-index="true" data-swiftype-name="body" data-swiftype-type="text"><div class="smHelp-featureModule-0-2-188 smHelp-featureModule-d0-0-2-197"><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d0-0-2-216"><div class="wrenchBanner-0-2-198 wrenchBanner-d0-0-2-202" role="status" tabindex="0" aria-describedby="banner119625"><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d1-0-2-203" id="banner119625"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d8-0-2-226 "><p class="smHelp-background-0-2-158 smHelp-background-d5-0-2-227 smHelp-dropCap-0-2-159 smHelp-dropCap-d8-0-2-228 smHelp-paragraph-0-2-160 smHelp-paragraph-d9-0-2-229 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d3-0-2-230 smHelp-featureName-0-2-189">FUNCIÓN PARA ENTERPRISE: Recopilador de mensajes de texto</p><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d9-0-2-231 smHelp-iconContainer-0-2-191 smHelp-yellowIcon-0-2-192"><svg class="wrenchIcons-0-2-65 wrenchIcons-d8-0-2-232" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="locked" role="img"><g><path d="M8.002 0a4.01 4.01 0 0 1 3.993 3.811l.005.2v1.997l1.951.004c.541 0 .986.41 1.043.936l.006.114v7.887c0 .542-.41.988-.936 1.045L13.95 16H2.05a1.05 1.05 0 0 1-1.044-.936L1 14.949V7.046c0-.542.41-.988.936-1.045l.114-.006L4 5.997V3.993A3.993 3.993 0 0 1 7.792.005L8.002 0zM2.5 7.496V14.5h11V7.511l-11-.015zM8 8.984a.75.75 0 0 1 .743.649l.007.102v2.503a.75.75 0 0 1-1.493.102l-.007-.102V9.735a.75.75 0 0 1 .75-.75zm0-7.483A2.494 2.494 0 0 0 5.505 3.83l-.005.163V6l5 .007V4.011a2.51 2.51 0 0 0-2.336-2.504L8 1.5z"></path></g></svg><span class="smHelp-colorBadgeText-0-2-195">Función de pago</span></div></div><div class="smHelp-featureString-0-2-190">Inicia sesión para ver si tu plan incluye esta función.</div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d53-0-2-236" id="overview"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d59-0-2-237 smHelp-addFlex-0-2-36 smHelp-addFlex-d4-0-2-235"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d42-0-2-239 smHelp-addFlex-0-2-42 smHelp-addFlex-d7-0-2-238"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d6-0-2-233 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d7-0-2-234 " id="overview"><h2>Cómo funciona</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d65-0-2-245"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d71-0-2-246 smHelp-addFlex-0-2-36 smHelp-addFlex-d5-0-2-244"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d48-0-2-248 smHelp-addFlex-0-2-42 smHelp-addFlex-d8-0-2-247"><p class="smHelp-background-0-2-158 smHelp-background-d10-0-2-240 smHelp-dropCap-0-2-159 smHelp-dropCap-d13-0-2-241 smHelp-paragraph-0-2-160 smHelp-paragraph-d14-0-2-242 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d6-0-2-243 ">El recopilador de mensajes de texto les permite a los clientes del Centro de datos de EE. UU. enviar un mensaje texto con un enlace para responder tu encuesta a quienes tienen un número de teléfono de los EE. UU., el Reino Unido (RU) o Canadá (CA). Los encuestados pueden abrir el enlace para responder la encuesta en cualquier <a rel="noopener" href="/es-la/surveymonkey/manage/survey-language/" target="_self">idioma de la encuesta</a> desde su celular.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d77-0-2-254"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d83-0-2-255 smHelp-addFlex-0-2-36 smHelp-addFlex-d6-0-2-253"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d54-0-2-257 smHelp-addFlex-0-2-42 smHelp-addFlex-d9-0-2-256"><p class="smHelp-background-0-2-158 smHelp-background-d15-0-2-249 smHelp-dropCap-0-2-159 smHelp-dropCap-d18-0-2-250 smHelp-paragraph-0-2-160 smHelp-paragraph-d19-0-2-251 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d9-0-2-252 ">El envío de mensajes de texto a través de SurveyMonkey te ayuda a llegar rápidamente a un público numeroso, evitar los filtros de correo no deseado y lograr que tu encuesta sea más accesible para las personas desde un dispositivo móvil. Al enviar un mensaje de texto, se descuentan créditos del <a href="#team-settings">saldo de mensajes de texto</a> de tu equipo.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d89-0-2-263"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d95-0-2-264 smHelp-addFlex-0-2-36 smHelp-addFlex-d7-0-2-262"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d60-0-2-266 smHelp-addFlex-0-2-42 smHelp-addFlex-d10-0-2-265"><p class="smHelp-background-0-2-158 smHelp-background-d20-0-2-258 smHelp-dropCap-0-2-159 smHelp-dropCap-d23-0-2-259 smHelp-paragraph-0-2-160 smHelp-paragraph-d24-0-2-260 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d12-0-2-261 ">El administrador principal <a href="#team-settings">controla</a> qué miembros del equipo pueden usar el recopilador de mensajes de texto. Si una persona no tiene acceso, no verá el recopilador en Recopila respuestas. Si se <a rel="noopener" href="/es-la/surveymonkey/teams/sharing-surveys/" target="_self">comparte</a> una encuesta con un recopilador de mensajes de texto con una persona que no tiene acceso, esta podrá ver el recopilador en su lista de recopiladores, pero no podrá enviar ni crear mensajes de texto.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-268 smHelp-mdsBannerWrapper-d0-0-2-270"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d101-0-2-272"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d107-0-2-273 smHelp-addFlex-0-2-36 smHelp-addFlex-d8-0-2-271"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d66-0-2-275 smHelp-addFlex-0-2-42 smHelp-addFlex-d11-0-2-274"><div class="smHelp-mdsBanner-0-2-267 "><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d10-0-2-280"><div class="wrenchBanner-0-2-198 wrenchBanner-d4-0-2-276" role="status" tabindex="0" aria-describedby="banner119626"><div class="wrenchBannerIcon-0-2-201 wrenchBannerIcon-d7-0-2-279"><svg class="wrenchIcons-0-2-65 wrenchIcons-d9-0-2-290" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d5-0-2-277" id="banner119626"><p class="smHelp-background-0-2-158 smHelp-background-d25-0-2-291 smHelp-dropCap-0-2-159 smHelp-dropCap-d28-0-2-292 smHelp-paragraph-0-2-160 smHelp-paragraph-d29-0-2-293 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d15-0-2-294 "> <strong>¡SUGERENCIA!</strong> Eres responsable de garantizar que tu encuesta y tus mensajes de texto cumplan con las leyes de privacidad. Obtén más información sobre <a href="/es-la/surveymonkey/policy/data-collection-privacy/" target="_self">la recopilación de datos y las prácticas recomendadas de privacidad</a>.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d113-0-2-298" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d119-0-2-299 smHelp-addFlex-0-2-36 smHelp-addFlex-d9-0-2-297"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d72-0-2-301 smHelp-addFlex-0-2-42 smHelp-addFlex-d12-0-2-300"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d10-0-2-295 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d11-0-2-296 " id=""><h3>Información general</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d125-0-2-307"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d131-0-2-308 smHelp-addFlex-0-2-36 smHelp-addFlex-d10-0-2-306"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d78-0-2-310 smHelp-addFlex-0-2-42 smHelp-addFlex-d13-0-2-309"><p class="smHelp-background-0-2-158 smHelp-background-d30-0-2-302 smHelp-dropCap-0-2-159 smHelp-dropCap-d33-0-2-303 smHelp-paragraph-0-2-160 smHelp-paragraph-d34-0-2-304 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d18-0-2-305 ">1. Ponte en contacto con tu gerente de éxito del cliente (CSM) para <a href="/es-la/surveymonkey/teams/sms-provisioning/">configurar el envío del recopilador de mensajes de texto</a> o<a href="https://es.surveymonkey.com/mp/enterprise/?ut_source"> comunícate con ventas</a> si aún no eres un cliente Enterprise.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d137-0-2-316"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d143-0-2-317 smHelp-addFlex-0-2-36 smHelp-addFlex-d11-0-2-315"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d84-0-2-319 smHelp-addFlex-0-2-42 smHelp-addFlex-d14-0-2-318"><p class="smHelp-background-0-2-158 smHelp-background-d35-0-2-311 smHelp-dropCap-0-2-159 smHelp-dropCap-d38-0-2-312 smHelp-paragraph-0-2-160 smHelp-paragraph-d39-0-2-313 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d21-0-2-314 ">2. Diseña tu encuesta</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d149-0-2-325"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d155-0-2-326 smHelp-addFlex-0-2-36 smHelp-addFlex-d12-0-2-324"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d90-0-2-328 smHelp-addFlex-0-2-42 smHelp-addFlex-d15-0-2-327"><p class="smHelp-background-0-2-158 smHelp-background-d40-0-2-320 smHelp-dropCap-0-2-159 smHelp-dropCap-d43-0-2-321 smHelp-paragraph-0-2-160 smHelp-paragraph-d44-0-2-322 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d24-0-2-323 "><span class="smfont green-font">3</span>. Crea un recopilador de mensajes de texto para enviar tu encuesta</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d161-0-2-334"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d167-0-2-335 smHelp-addFlex-0-2-36 smHelp-addFlex-d13-0-2-333"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d96-0-2-337 smHelp-addFlex-0-2-42 smHelp-addFlex-d16-0-2-336"><p class="smHelp-background-0-2-158 smHelp-background-d45-0-2-329 smHelp-dropCap-0-2-159 smHelp-dropCap-d48-0-2-330 smHelp-paragraph-0-2-160 smHelp-paragraph-d49-0-2-331 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d27-0-2-332 ">4. Los encuestados abrirán el enlace a la encuesta en el mensaje de texto para responder tu encuesta desde un navegador móvil</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d173-0-2-343"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d179-0-2-344 smHelp-addFlex-0-2-36 smHelp-addFlex-d14-0-2-342"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d102-0-2-346 smHelp-addFlex-0-2-42 smHelp-addFlex-d17-0-2-345"><p class="smHelp-background-0-2-158 smHelp-background-d50-0-2-338 smHelp-dropCap-0-2-159 smHelp-dropCap-d53-0-2-339 smHelp-paragraph-0-2-160 smHelp-paragraph-d54-0-2-340 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d30-0-2-341 ">5. Realiza un seguimiento de tus mensajes de texto enviados y analiza los resultados</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d185-0-2-350" id="create"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d191-0-2-351 smHelp-addFlex-0-2-36 smHelp-addFlex-d15-0-2-349"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d108-0-2-353 smHelp-addFlex-0-2-42 smHelp-addFlex-d18-0-2-352"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d14-0-2-347 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d15-0-2-348 " id="create"><h2>Crear un recopilador de mensajes de texto</h2></div></div></div></div><div class="smHelp-container-0-2-354 smHelp-container-d0-0-2-358" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d197-0-2-361"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d203-0-2-362 smHelp-addFlex-0-2-36 smHelp-addFlex-d16-0-2-360"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d114-0-2-364 smHelp-addFlex-0-2-42 smHelp-addFlex-d19-0-2-363"><figure class="smHelp-image-0-2-365 smHelp-image-d0-0-2-366 smHelp-blockImage-0-2-357 smHelp-blockImage-d2-0-2-359 "><img alt="Imagen de opción de mensaje de texto en la pestaña de recopilación de respuestas. Hay un campo para agregar destinatarios, escribir un mensaje y ver la vista previa. También puedes ver las opciones de agradecimiento del cliente, página final de la encuesta, URL personalizada, modificación de respuestas, respuestas anónimas y resultados instantáneos. Puedes probar o enviar el mensaje de texto." class="smHelp-img-0-2-367 smHelp-img-d0-0-2-370 smHelp-imgMaxSize-0-2-368 smHelp-imgMaxSize-d1-0-2-371 smHelp-imgMultiSize-0-2-369" decoding="async" loading="lazy" srcSet="https://prod.smassets.net/assets/content/help/text-message-collector-1-480x400.png 480w, https://prod.smassets.net/assets/content/help/text-message-collector-1-660x550.png 660w, https://prod.smassets.net/assets/content/help/text-message-collector-1-150x150.png 150w, https://prod.smassets.net/assets/content/help/text-message-collector-1-768x640.png 768w, https://prod.smassets.net/assets/content/help/text-message-collector-1-1536x1279.png 1536w, https://prod.smassets.net/assets/content/help/text-message-collector-1.png 1928w"/></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d209-0-2-377"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d215-0-2-378 smHelp-addFlex-0-2-36 smHelp-addFlex-d17-0-2-376"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d120-0-2-380 smHelp-addFlex-0-2-42 smHelp-addFlex-d20-0-2-379"><p class="smHelp-background-0-2-158 smHelp-background-d55-0-2-372 smHelp-dropCap-0-2-159 smHelp-dropCap-d58-0-2-373 smHelp-paragraph-0-2-160 smHelp-paragraph-d59-0-2-374 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d33-0-2-375 ">Para enviar tu encuesta por mensaje de texto:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d221-0-2-392"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d227-0-2-393 smHelp-addFlex-0-2-36 smHelp-addFlex-d18-0-2-391"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d126-0-2-395 smHelp-addFlex-0-2-42 smHelp-addFlex-d21-0-2-394"><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d2-0-2-389 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d3-0-2-390 smHelp-list-0-2-382 smHelp-list-d1-0-2-388 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d0-0-2-387"><ol start="1"><li>Ve a la sección <strong>Recopila respuestas</strong> de la encuesta.</li><li>Selecciona <strong>Enviar un mensaje de texto</strong>. Si ya tienes un recopilador para tu encuesta, selecciona <strong>Mensaje de texto</strong>.</li><li> <a href="#contacts">Agregar destinatarios</a>.</li><li>Haz clic en <strong>Editar</strong> para identificar el nombre de tu empresa en el <strong>Mensaje</strong>.</li><li>Edita las <a rel="noopener" href="/es-la/surveymonkey/send/collector-options/" target="_self"><strong>Opciones</strong> de recopilador</a>.</li><li>Opcional: Haz clic en <strong>Probar</strong> para enviar un <a href="#preview-send">mensaje de texto de prueba</a>.</li><li>Haz clic en <strong>Enviar</strong>.</li><li>Marca la casilla para <strong>confirmar que todos los destinatarios de los mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje</strong>.</li><li>Haz clic en <strong>Enviar mensaje de texto</strong>.</li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d233-0-2-401"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d239-0-2-402 smHelp-addFlex-0-2-36 smHelp-addFlex-d19-0-2-400"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d132-0-2-404 smHelp-addFlex-0-2-42 smHelp-addFlex-d22-0-2-403"><p class="smHelp-background-0-2-158 smHelp-background-d60-0-2-396 smHelp-dropCap-0-2-159 smHelp-dropCap-d63-0-2-397 smHelp-paragraph-0-2-160 smHelp-paragraph-d64-0-2-398 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d36-0-2-399 ">No puedes personalizar el número desde el que se envía el mensaje de texto.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d245-0-2-408" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d251-0-2-409 smHelp-addFlex-0-2-36 smHelp-addFlex-d20-0-2-407"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d138-0-2-411 smHelp-addFlex-0-2-42 smHelp-addFlex-d23-0-2-410"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d18-0-2-405 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d19-0-2-406 " id=""><h3>Mensaje</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d257-0-2-417"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d263-0-2-418 smHelp-addFlex-0-2-36 smHelp-addFlex-d21-0-2-416"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d144-0-2-420 smHelp-addFlex-0-2-42 smHelp-addFlex-d24-0-2-419"><p class="smHelp-background-0-2-158 smHelp-background-d65-0-2-412 smHelp-dropCap-0-2-159 smHelp-dropCap-d68-0-2-413 smHelp-paragraph-0-2-160 smHelp-paragraph-d69-0-2-414 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d39-0-2-415 ">Tu mensaje debe incluir el nombre de tu empresa, pero no puede incluir enlaces. Puedes agregar caracteres especiales, código o emojis, pero estos pueden ocupar espacio adicional y contar para el límite de caracteres. <strong>Mensajes de texto enviados por destinatario</strong> te informa si se enviarán 1 o 2 mensajes de texto a cada destinatario.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d269-0-2-426"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d275-0-2-427 smHelp-addFlex-0-2-36 smHelp-addFlex-d22-0-2-425"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d150-0-2-429 smHelp-addFlex-0-2-42 smHelp-addFlex-d25-0-2-428"><p class="smHelp-background-0-2-158 smHelp-background-d70-0-2-421 smHelp-dropCap-0-2-159 smHelp-dropCap-d73-0-2-422 smHelp-paragraph-0-2-160 smHelp-paragraph-d74-0-2-423 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d42-0-2-424 ">Si no puedes <strong>Guardar</strong> tu mensaje, acórtalo hasta que sea posible.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d281-0-2-435"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d287-0-2-436 smHelp-addFlex-0-2-36 smHelp-addFlex-d23-0-2-434"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d156-0-2-438 smHelp-addFlex-0-2-42 smHelp-addFlex-d26-0-2-437"><p class="smHelp-background-0-2-158 smHelp-background-d75-0-2-430 smHelp-dropCap-0-2-159 smHelp-dropCap-d78-0-2-431 smHelp-paragraph-0-2-160 smHelp-paragraph-d79-0-2-432 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d45-0-2-433 ">Los destinatarios recibirán tu mensaje personalizado, el enlace de la encuesta, y el siguiente texto para darse de baja, que no puede editarse:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d293-0-2-444"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d299-0-2-445 smHelp-addFlex-0-2-36 smHelp-addFlex-d24-0-2-443"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d162-0-2-447 smHelp-addFlex-0-2-42 smHelp-addFlex-d27-0-2-446"><p class="smHelp-background-0-2-158 smHelp-background-d80-0-2-439 smHelp-dropCap-0-2-159 smHelp-dropCap-d83-0-2-440 smHelp-paragraph-0-2-160 smHelp-paragraph-d84-0-2-441 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d48-0-2-442 ">Resp. AYUDA p/info. DETENER p/baja. Pueden aplicar cargos X dat/msjs</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d305-0-2-453"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d311-0-2-454 smHelp-addFlex-0-2-36 smHelp-addFlex-d25-0-2-452"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d168-0-2-456 smHelp-addFlex-0-2-42 smHelp-addFlex-d28-0-2-455"><p class="smHelp-background-0-2-158 smHelp-background-d85-0-2-448 smHelp-dropCap-0-2-159 smHelp-dropCap-d88-0-2-449 smHelp-paragraph-0-2-160 smHelp-paragraph-d89-0-2-450 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d51-0-2-451 "></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d317-0-2-462"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d323-0-2-463 smHelp-addFlex-0-2-36 smHelp-addFlex-d26-0-2-461"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d174-0-2-465 smHelp-addFlex-0-2-42 smHelp-addFlex-d29-0-2-464"><p class="smHelp-background-0-2-158 smHelp-background-d90-0-2-457 smHelp-dropCap-0-2-159 smHelp-dropCap-d93-0-2-458 smHelp-paragraph-0-2-160 smHelp-paragraph-d94-0-2-459 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d54-0-2-460 "></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d329-0-2-470"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d335-0-2-471 smHelp-addFlex-0-2-36 smHelp-addFlex-d27-0-2-469"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d180-0-2-473 smHelp-addFlex-0-2-42 smHelp-addFlex-d30-0-2-472"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-474 wrenchButton-d0-0-2-477 wrenchButton--text wrenchButton--secondary" type="button">Expandir | Contraer</button><div class="smHelp-accordionContainer-0-2-466 "><ul class="wrenchList-0-2-480 wrenchList-d0-0-2-481"><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d0-0-2-489" id="" aria-controls="wrench-accPane-119628-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d4-0-2-493"><div class="wrenchBox-0-2-53 wrenchBox-d13-0-2-496 wrenchSpacing-0-2-51 wrenchSpacing-d13-0-2-495"><div class="wrenchBox-0-2-53 wrenchBox-d14-0-2-498 wrenchSpacing-0-2-51 wrenchSpacing-d14-0-2-497"><strong class="wrenchTypography-0-2-113 wrenchTypography-d1-0-2-499">Idioma del mensaje de texto</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d3-0-2-492"><svg class="wrenchIcons-0-2-65 wrenchIcons-d10-0-2-500" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d0-0-2-503" role="region" id="wrench-accPane-119628-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d1-0-2-504"><p class="smHelp-background-0-2-158 smHelp-background-d95-0-2-505 smHelp-dropCap-0-2-159 smHelp-dropCap-d98-0-2-506 smHelp-paragraph-0-2-160 smHelp-paragraph-d99-0-2-507 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d57-0-2-508 ">En la sección Diseña tu encuesta, puedes <a href="/es-la/surveymonkey/manage/survey-language/">cambiar el idioma de tu encuesta</a>. El texto para darse de baja se traduce automáticamente a este idioma, pero debes incluir tus propias traducciones para el título, las preguntas y las respuestas de tu encuesta.</p></div></div></li><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d6-0-2-509" id="" aria-controls="wrench-accPane-119628-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d10-0-2-513"><div class="wrenchBox-0-2-53 wrenchBox-d15-0-2-516 wrenchSpacing-0-2-51 wrenchSpacing-d15-0-2-515"><div class="wrenchBox-0-2-53 wrenchBox-d16-0-2-518 wrenchSpacing-0-2-51 wrenchSpacing-d16-0-2-517"><strong class="wrenchTypography-0-2-113 wrenchTypography-d2-0-2-519">No compartas información personal además del nombre de tu empresa</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d9-0-2-512"><svg class="wrenchIcons-0-2-65 wrenchIcons-d11-0-2-520" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d2-0-2-521" role="region" id="wrench-accPane-119628-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d3-0-2-522"><p class="smHelp-background-0-2-158 smHelp-background-d100-0-2-523 smHelp-dropCap-0-2-159 smHelp-dropCap-d103-0-2-524 smHelp-paragraph-0-2-160 smHelp-paragraph-d104-0-2-525 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d60-0-2-526 ">No incluyas ninguna información personal, como nombres de personas u otra información que identifique a una persona o un negocio, además del nombre de tu empresa. Si incluyes información personal en el mensaje de texto y recibes una <a href="/es-la/surveymonkey/policy/privacy-rights/">solicitud de Derecho a ser olvidado</a>, es posible que debas eliminar el recopilador completo y todas las respuestas recopiladas a fin de cumplir la solicitud.</p></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d341-0-2-530" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d347-0-2-531 smHelp-addFlex-0-2-36 smHelp-addFlex-d28-0-2-529"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d186-0-2-533 smHelp-addFlex-0-2-42 smHelp-addFlex-d31-0-2-532"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d22-0-2-527 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d23-0-2-528 " id=""><h3>Opciones</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d353-0-2-539"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d359-0-2-540 smHelp-addFlex-0-2-36 smHelp-addFlex-d29-0-2-538"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d192-0-2-542 smHelp-addFlex-0-2-42 smHelp-addFlex-d32-0-2-541"><p class="smHelp-background-0-2-158 smHelp-background-d105-0-2-534 smHelp-dropCap-0-2-159 smHelp-dropCap-d108-0-2-535 smHelp-paragraph-0-2-160 smHelp-paragraph-d109-0-2-536 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d63-0-2-537 ">Actualiza las <a rel="noreferrer noopener" target="_blank" href="/es-la/surveymonkey/send/collector-options/?ut_source=help&ut_source2=send%2Ftext-message&ut_source3=inline">opciones del recopilador</a> para controlar la experiencia de responder la encuesta o agregar restricciones a la encuesta. Para agregar <a rel="noreferrer noopener" target="_blank" href="/es-la/surveymonkey/teams/custom-sender-name/?ut_source=help&ut_source2=send%2Ftext-message&ut_source3=inline">el dominio personalizado de tu equipo</a>, haz clic en <strong>URL personalizada</strong> en <strong>Opciones</strong> y selecciona <strong>Activado, mostrar una URL personalizada para la encuesta<br/></strong>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d365-0-2-546" id="contacts"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d371-0-2-547 smHelp-addFlex-0-2-36 smHelp-addFlex-d30-0-2-545"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d198-0-2-549 smHelp-addFlex-0-2-42 smHelp-addFlex-d33-0-2-548"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d26-0-2-543 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d27-0-2-544 " id="contacts"><h2>Agregar contactos</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d377-0-2-555"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d383-0-2-556 smHelp-addFlex-0-2-36 smHelp-addFlex-d31-0-2-554"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d204-0-2-558 smHelp-addFlex-0-2-42 smHelp-addFlex-d34-0-2-557"><p class="smHelp-background-0-2-158 smHelp-background-d110-0-2-550 smHelp-dropCap-0-2-159 smHelp-dropCap-d113-0-2-551 smHelp-paragraph-0-2-160 smHelp-paragraph-d114-0-2-552 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d66-0-2-553 ">Los contactos deben tener un número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. Los clientes de Australia solo pueden enviar mensajes de texto a números de Australia. Existen varias maneras de agregar destinatarios al mensaje de texto:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d389-0-2-564"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d395-0-2-565 smHelp-addFlex-0-2-36 smHelp-addFlex-d32-0-2-563"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d210-0-2-567 smHelp-addFlex-0-2-42 smHelp-addFlex-d35-0-2-566"><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d6-0-2-561 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d7-0-2-562 smHelp-list-0-2-382 smHelp-list-d5-0-2-560 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d4-0-2-559"><ul><li>Escribe o pega los números de teléfono en el campo <strong>Enviar a</strong> y presiona Intro. También puedes agregar <a rel="noopener" href="/es-la/surveymonkey/send/organizing-contacts/" target="_self">grupos</a> de contacto.</li><li>Haz clic en <strong>Agregar contactos</strong> para importar nuevos contactos, cargar una hoja de cálculo CSV, importar desde otro sitio o copiar y pegar una lista de números de teléfono.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d401-0-2-573"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d407-0-2-574 smHelp-addFlex-0-2-36 smHelp-addFlex-d33-0-2-572"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d216-0-2-576 smHelp-addFlex-0-2-42 smHelp-addFlex-d36-0-2-575"><p class="smHelp-background-0-2-158 smHelp-background-d115-0-2-568 smHelp-dropCap-0-2-159 smHelp-dropCap-d118-0-2-569 smHelp-paragraph-0-2-160 smHelp-paragraph-d119-0-2-570 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d69-0-2-571 ">Todos los números de teléfono nuevos que ingreses o importes se guardarán en <a href="/es-la/surveymonkey/send/organizing-contacts/">Contactos</a>. Puedes agregar hasta 5000 contactos por mensaje de texto. Después de que <a href="#preview-send">envíes el mensaje de texto</a>, no podrás enviar más mensajes con el mismo recopilador. Pero puedes crear un nuevo recopilador para la misma encuesta y enviar más mensajes.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-268 smHelp-mdsBannerWrapper-d1-0-2-577"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d413-0-2-579"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d419-0-2-580 smHelp-addFlex-0-2-36 smHelp-addFlex-d34-0-2-578"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d222-0-2-582 smHelp-addFlex-0-2-42 smHelp-addFlex-d37-0-2-581"><div class="smHelp-mdsBanner-0-2-267 "><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d20-0-2-587"><div class="wrenchBanner-0-2-198 wrenchBanner-d8-0-2-583" role="status" tabindex="0" aria-describedby="banner119629"><div class="wrenchBannerIcon-0-2-201 wrenchBannerIcon-d11-0-2-586"><svg class="wrenchIcons-0-2-65 wrenchIcons-d12-0-2-597" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d9-0-2-584" id="banner119629"><p class="smHelp-background-0-2-158 smHelp-background-d120-0-2-598 smHelp-dropCap-0-2-159 smHelp-dropCap-d123-0-2-599 smHelp-paragraph-0-2-160 smHelp-paragraph-d124-0-2-600 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d72-0-2-601 "> <strong>¡SUGERENCIA!</strong> Usa <a href="/es-la/surveymonkey/send/custom-data/" target="_self">datos personalizados</a> para incluir información que conoces sobre los encuestados en los resultados de la encuesta.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d425-0-2-605" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d431-0-2-606 smHelp-addFlex-0-2-36 smHelp-addFlex-d35-0-2-604"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d228-0-2-608 smHelp-addFlex-0-2-42 smHelp-addFlex-d38-0-2-607"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d30-0-2-602 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d31-0-2-603 " id=""><h3>Importar formato</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d437-0-2-614"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d443-0-2-615 smHelp-addFlex-0-2-36 smHelp-addFlex-d36-0-2-613"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d234-0-2-617 smHelp-addFlex-0-2-42 smHelp-addFlex-d39-0-2-616"><p class="smHelp-background-0-2-158 smHelp-background-d125-0-2-609 smHelp-dropCap-0-2-159 smHelp-dropCap-d128-0-2-610 smHelp-paragraph-0-2-160 smHelp-paragraph-d129-0-2-611 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d75-0-2-612 ">SurveyMonkey actualiza automáticamente el formato de la información de tus contactos a formato E.164 para ayudarte a evitar errores de importación.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d449-0-2-623"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d455-0-2-624 smHelp-addFlex-0-2-36 smHelp-addFlex-d37-0-2-622"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d240-0-2-626 smHelp-addFlex-0-2-42 smHelp-addFlex-d40-0-2-625"><p class="smHelp-background-0-2-158 smHelp-background-d130-0-2-618 smHelp-dropCap-0-2-159 smHelp-dropCap-d133-0-2-619 smHelp-paragraph-0-2-160 smHelp-paragraph-d134-0-2-620 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d78-0-2-621 ">Los números de teléfono de tus destinatarios se actualizan en el campo <strong>Enviar a</strong> para incluir el código de país, y los números de teléfono de tus contactos se actualizan en el campo <strong>Enviar a</strong> para incluir el código de país y el nombre del contacto si hay datos personalizados guardados en tu cuenta. Se eliminan todos los caracteres no numéricos. Puedes ingresar o importar manualmente un archivo CSV con números de teléfono en estos formatos: </p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d461-0-2-635"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d467-0-2-636 smHelp-addFlex-0-2-36 smHelp-addFlex-d38-0-2-634"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d246-0-2-638 smHelp-addFlex-0-2-42 smHelp-addFlex-d41-0-2-637"><div class="smHelp-containerClass-0-2-627 smHelp-containerTableHeader-0-2-628 smHelp-containerTableHeader-d1-0-2-633 smHelp-tableUnfixedLayout-0-2-631 smHelp-firstChildPadLeft-0-2-629 smHelp-tableTypography-0-2-632"><figure class="wp-block-table"><figure class="wp-block-table"><table><tbody><tr><td><strong>EE. UU. y CA</strong></td><td><strong>Reino Unido</strong></td><td><strong>AU</strong></td></tr><tr><td>+1xxxxxxxxxx</td><td>+44xxxxxxxxxx <br/>(formato E.164)</td><td>+61xxxxxxxxx</td></tr><tr><td>(xxx) xxx-xxxx</td><td>0xxxx xxxxxx <br/>(formato local)</td><td>0xxx xxx xxx</td></tr><tr><td>xxxxxxxxxx</td><td>011 44 xxxx xxxxxx <br/>(formato de salida internacional de EE. UU.)</td><td>011 61 xxx xxx xxx</td></tr><tr><td>xxx-xxx-xxxx</td><td></td><td></td></tr></tbody></table></figure></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d473-0-2-640"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d479-0-2-641 smHelp-addFlex-0-2-36 smHelp-addFlex-d39-0-2-639"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d252-0-2-643 smHelp-addFlex-0-2-42 smHelp-addFlex-d42-0-2-642"><div class="smHelp-accordionContainer-0-2-466 "><ul class="wrenchList-0-2-480 wrenchList-d1-0-2-644"><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d12-0-2-645" id="" aria-controls="wrench-accPane-119631-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d16-0-2-649"><div class="wrenchBox-0-2-53 wrenchBox-d17-0-2-652 wrenchSpacing-0-2-51 wrenchSpacing-d17-0-2-651"><div class="wrenchBox-0-2-53 wrenchBox-d18-0-2-654 wrenchSpacing-0-2-51 wrenchSpacing-d18-0-2-653"><strong class="wrenchTypography-0-2-113 wrenchTypography-d3-0-2-655">Opciones de importación y resolución de problemas</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d15-0-2-648"><svg class="wrenchIcons-0-2-65 wrenchIcons-d13-0-2-656" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d4-0-2-657" role="region" id="wrench-accPane-119631-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d5-0-2-658"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d34-0-2-659 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d35-0-2-660 " id=""><h3><strong>Importación manual y CSV</strong></h3></div><p class="smHelp-background-0-2-158 smHelp-background-d135-0-2-661 smHelp-dropCap-0-2-159 smHelp-dropCap-d138-0-2-662 smHelp-paragraph-0-2-160 smHelp-paragraph-d139-0-2-663 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d81-0-2-664 ">Si estás pegando información usando la opción de importación manual o importando un archivo CSV, enumera los datos en este orden: Dirección de correo electrónico, Número de teléfono, Nombre, Apellido, Campo personalizado 1, Campo personalizado 2, etc. Puedes dejar un espacio en blanco entre comas o en una celda de columna si no tienes información para un contacto. <a href="https://surveymonkey--c.na45.content.force.com/servlet/servlet.FileDownload?file=0153A000004oCfa"></a>Si ves un error sobre contactos no válidos o que “algo salió mal” al agregar destinatarios o intentar enviar un mensaje de texto, significa que tu lista no se formateó correctamente o que agregaste números de teléfono duplicados, dados de baja o devueltos.<br/><br/><strong>¡SUGERENCIA! </strong><a rel="noreferrer noopener" target="_blank" href="https://prod.smassets.net/assets/content/help/Text-Message-example-CSV.png">Consulta una imagen de un archivo CSV de ejemplo</a> para ver el formato correcto. </p><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d38-0-2-665 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d39-0-2-666 " id=""><h3><strong>Importar correo electrónico</strong></h3></div><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d10-0-2-669 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d11-0-2-670 smHelp-list-0-2-382 smHelp-list-d9-0-2-668 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d8-0-2-667"><ul><li>Puedes usar <strong>Gmail, Yahoo! Mail, LinkedIn, Office 365 o Outlook.com</strong> para importar todos tus contactos. Si modificas tus contactos en tu cuenta de correo electrónico, no se reflejarán en SurveyMonkey. Tu cuenta de SurveyMonkey no está sincronizada con esas aplicaciones.</li><li>Para agregar solo algunos contactos o importar contactos de otro proveedor de correo electrónico o sitio, entra a tu cuenta de correo electrónico y exporta los contactos que desees como un archivo CSV, luego importa el archivo en SurveyMonkey.</li><li>Outlook.com, el servicio de correo electrónico web gratuito anteriormente conocido como Hotmail.com, es diferente de la aplicación de correos Microsoft Office Outlook. Para importar contactos desde Microsoft Office Outlook, primero exporta tus contactos a un archivo CSV y luego importa el archivo. O bien, pregunta a tu departamento de TI si tu aplicación de Outlook es compatible con la tecnología de Office 365.</li></ul></div><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d42-0-2-671 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d43-0-2-672 " id=""><h3><strong>Solución de errores de importación</strong></h3></div><p class="smHelp-background-0-2-158 smHelp-background-d140-0-2-673 smHelp-dropCap-0-2-159 smHelp-dropCap-d143-0-2-674 smHelp-paragraph-0-2-160 smHelp-paragraph-d144-0-2-675 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d84-0-2-676 ">Si ves un error sobre contactos no válidos o que “algo salió mal” cuando agregas contactos o intentas enviar un mensaje de texto, significa:</p><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d14-0-2-679 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d15-0-2-680 smHelp-list-0-2-382 smHelp-list-d13-0-2-678 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d12-0-2-677"><ul><li>Tu lista no tiene el formato correcto o</li><li>Agregaste un número de teléfono duplicado, dado de baja o rechazado.</li></ul></div><p class="smHelp-background-0-2-158 smHelp-background-d145-0-2-681 smHelp-dropCap-0-2-159 smHelp-dropCap-d148-0-2-682 smHelp-paragraph-0-2-160 smHelp-paragraph-d149-0-2-683 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d87-0-2-684 ">Ordena tu lista manual u hoja de cálculo, luego intenta importar de nuevo. Estos son algunos consejos:</p><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d18-0-2-687 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d19-0-2-688 smHelp-list-0-2-382 smHelp-list-d17-0-2-686 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d16-0-2-685"><ul><li>No importes una hoja de cálculo con más de 1000 números de teléfono. Desglosa tus contactos de mensajes de texto en varios archivos CSV con menos de 1000 filas cada uno e impórtalos a varios recopiladores. O copia y pega las filas de la hoja de cálculo usando la opción de importación manual.</li><li>Elimina la fila del encabezado de tu hoja de cálculo. </li><li>Asegúrate de utilizar un delimitador aceptado para la hoja de cálculo (dos puntos, punto y coma, coma o tabulación) y de que la codificación de caracteres sea Unicode (UTF-8 o UTF-16).</li><li>Si utilizas una Mac, intenta guardar tu archivo como MS-DOS separado por comas (.cvs). Ve a Archivo > Guardar como > Formato.</li></ul></div></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d485-0-2-692" id="preview-send"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d491-0-2-693 smHelp-addFlex-0-2-36 smHelp-addFlex-d40-0-2-691"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d258-0-2-695 smHelp-addFlex-0-2-42 smHelp-addFlex-d43-0-2-694"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d46-0-2-689 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d47-0-2-690 " id="preview-send"><h2>Vista previa y enviar tu mensaje de texto</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d497-0-2-701"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d503-0-2-702 smHelp-addFlex-0-2-36 smHelp-addFlex-d41-0-2-700"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d264-0-2-704 smHelp-addFlex-0-2-42 smHelp-addFlex-d44-0-2-703"><p class="smHelp-background-0-2-158 smHelp-background-d150-0-2-696 smHelp-dropCap-0-2-159 smHelp-dropCap-d153-0-2-697 smHelp-paragraph-0-2-160 smHelp-paragraph-d154-0-2-698 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d90-0-2-699 ">A medida que actualizas tu mensaje y tus opciones, la vista previa móvil a la derecha muestra una vista previa de tu texto.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d509-0-2-708" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d515-0-2-709 smHelp-addFlex-0-2-36 smHelp-addFlex-d42-0-2-707"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d270-0-2-711 smHelp-addFlex-0-2-42 smHelp-addFlex-d45-0-2-710"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d50-0-2-705 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d51-0-2-706 " id=""><h3>Probar tu mensaje de texto</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d521-0-2-717"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d527-0-2-718 smHelp-addFlex-0-2-36 smHelp-addFlex-d43-0-2-716"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d276-0-2-720 smHelp-addFlex-0-2-42 smHelp-addFlex-d46-0-2-719"><p class="smHelp-background-0-2-158 smHelp-background-d155-0-2-712 smHelp-dropCap-0-2-159 smHelp-dropCap-d158-0-2-713 smHelp-paragraph-0-2-160 smHelp-paragraph-d159-0-2-714 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d93-0-2-715 ">Puedes enviar un mensaje de texto de prueba a cualquier número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. El enlace a la encuesta que aparece en la prueba te permite obtener una <a rel="noopener" href="/es-la/surveymonkey/create/previewing-testing/" target="_self">vista previa de la encuesta</a> sin que se guarden las respuestas. El envío de mensajes de prueba puede utilizar hasta 2 mensajes de texto de tu <a href="#team-settings">saldo de mensajes de texto</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d533-0-2-724" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d539-0-2-725 smHelp-addFlex-0-2-36 smHelp-addFlex-d44-0-2-723"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d282-0-2-727 smHelp-addFlex-0-2-42 smHelp-addFlex-d47-0-2-726"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d54-0-2-721 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d55-0-2-722 " id=""><h3>Enviar tu mensaje de texto</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d545-0-2-733"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d551-0-2-734 smHelp-addFlex-0-2-36 smHelp-addFlex-d45-0-2-732"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d288-0-2-736 smHelp-addFlex-0-2-42 smHelp-addFlex-d48-0-2-735"><p class="smHelp-background-0-2-158 smHelp-background-d160-0-2-728 smHelp-dropCap-0-2-159 smHelp-dropCap-d163-0-2-729 smHelp-paragraph-0-2-160 smHelp-paragraph-d164-0-2-730 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d96-0-2-731 ">Cuando todo esté listo, haz clic en <strong>Enviar</strong>. Asegúrate de seguir nuestra <a rel="noopener" target="_blank" href="https://es.surveymonkey.com/mp/legal/acceptable-uses-policy/?ut_source=help_center">Política de usos aceptables</a> y marca la casilla para <strong>confirmar que todos los destinatarios de mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje</strong>. Eres responsable de enviar encuestas solo a personas que hayan aceptado recibir mensajes de texto tuyos. Luego puedes hacer clic en <strong>Enviar texto</strong>.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-268 smHelp-mdsBannerWrapper-d2-0-2-737"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d557-0-2-739"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d563-0-2-740 smHelp-addFlex-0-2-36 smHelp-addFlex-d46-0-2-738"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d294-0-2-742 smHelp-addFlex-0-2-42 smHelp-addFlex-d49-0-2-741"><div class="smHelp-mdsBanner-0-2-267 "><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d30-0-2-747"><div class="wrenchBanner-0-2-198 wrenchBanner-d12-0-2-743" role="alert" tabindex="0" aria-describedby="banner119632"><div class="wrenchBannerIcon-0-2-201 wrenchBannerIcon-d15-0-2-746"><svg class="wrenchIcons-0-2-65 wrenchIcons-d14-0-2-757" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="warning icon." role="img"><g><path d="M8.496.136a1 1 0 0 1 .361.36l7.005 12.002A.998.998 0 0 1 14.998 14H1a1 1 0 0 1-.864-1.502L7.129.497A1 1 0 0 1 8.496.136zM8 10.755c-.38 0-.693.279-.743.641l-.007.101v.26l.007.101c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1v-.26l-.007-.102A.748.748 0 0 0 8 10.755zM8 3.5c-.38 0-.693.28-.743.642l-.007.1v4.545l.007.1c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1V4.243l-.007-.101A.748.748 0 0 0 8 3.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d13-0-2-744" id="banner119632"><p class="smHelp-background-0-2-158 smHelp-background-d165-0-2-758 smHelp-dropCap-0-2-159 smHelp-dropCap-d168-0-2-759 smHelp-paragraph-0-2-160 smHelp-paragraph-d169-0-2-760 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d99-0-2-761 ">No es posible programar un mensaje de texto para enviarlo más tarde, enviar recordatorios o mensajes de agradecimiento, ni invitar a más destinatarios en el mismo recopilador. Pero puedes crear un nuevo recopilador de mensajes de texto para enviar más mensajes.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d569-0-2-765" id="track-analyze"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d575-0-2-766 smHelp-addFlex-0-2-36 smHelp-addFlex-d47-0-2-764"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d300-0-2-768 smHelp-addFlex-0-2-42 smHelp-addFlex-d50-0-2-767"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d58-0-2-762 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d59-0-2-763 " id="track-analyze"><h2>Realiza un seguimiento de contactos y analiza tus resultados</h2></div></div></div></div><div class="smHelp-container-0-2-354 smHelp-container-d3-0-2-769" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d581-0-2-772"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d587-0-2-773 smHelp-addFlex-0-2-36 smHelp-addFlex-d48-0-2-771"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d306-0-2-775 smHelp-addFlex-0-2-42 smHelp-addFlex-d51-0-2-774"><figure class="smHelp-image-0-2-365 smHelp-image-d2-0-2-776 smHelp-blockImage-0-2-357 smHelp-blockImage-d5-0-2-770 "><img alt="Gráficas que muestran los resultados del recopilador de mensajes de texto. Una gráfica muestra cuántos mensajes de texto se enviaron, cuántos fueron devueltos, cuántos se dieron de baja y el saldo de los mensajes de texto. La otra gráfica muestra la cantidad de respuestas completas y parcialmente completas." class="smHelp-img-0-2-367 smHelp-img-d2-0-2-777 smHelp-imgMaxSize-0-2-368 smHelp-imgMaxSize-d3-0-2-778 smHelp-imgMultiSize-0-2-369" decoding="async" loading="lazy" srcSet="https://prod.smassets.net/assets/content/help/text-message-tracking-750x315.png 750w, https://prod.smassets.net/assets/content/help/text-message-tracking-150x150.png 150w, https://prod.smassets.net/assets/content/help/text-message-tracking-768x322.png 768w, https://prod.smassets.net/assets/content/help/text-message-tracking.png 801w"/></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d593-0-2-782" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d599-0-2-783 smHelp-addFlex-0-2-36 smHelp-addFlex-d49-0-2-781"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d312-0-2-785 smHelp-addFlex-0-2-42 smHelp-addFlex-d52-0-2-784"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d62-0-2-779 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d63-0-2-780 " id=""><h3>Realizar un seguimiento de respuestas y destinatarios</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d605-0-2-791"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d611-0-2-792 smHelp-addFlex-0-2-36 smHelp-addFlex-d50-0-2-790"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d318-0-2-794 smHelp-addFlex-0-2-42 smHelp-addFlex-d53-0-2-793"><p class="smHelp-background-0-2-158 smHelp-background-d170-0-2-786 smHelp-dropCap-0-2-159 smHelp-dropCap-d173-0-2-787 smHelp-paragraph-0-2-160 smHelp-paragraph-d174-0-2-788 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d102-0-2-789 ">En la pestaña <strong>Descripción general</strong> revisa la cantidad de mensajes de texto que enviaste, si hay algún número de teléfono rechazado y la cantidad de respuestas que recibiste.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d617-0-2-800"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d623-0-2-801 smHelp-addFlex-0-2-36 smHelp-addFlex-d51-0-2-799"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d324-0-2-803 smHelp-addFlex-0-2-42 smHelp-addFlex-d54-0-2-802"><p class="smHelp-background-0-2-158 smHelp-background-d175-0-2-795 smHelp-dropCap-0-2-159 smHelp-dropCap-d178-0-2-796 smHelp-paragraph-0-2-160 smHelp-paragraph-d179-0-2-797 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d105-0-2-798 ">Puedes ver una lista de los destinatarios agregados al recopilador y el estado de respuesta de cada uno de ellos en la pestaña <strong>Destinatarios</strong>. Haz clic en <strong>Todos los destinatarios</strong> para filtrar destinatarios. Si deseas editar los detalles del destinatario, puedes editarlos en <a href="/es-la/surveymonkey/send/organizing-contacts/#manage">Contactos</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d629-0-2-805"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d635-0-2-806 smHelp-addFlex-0-2-36 smHelp-addFlex-d52-0-2-804"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d330-0-2-808 smHelp-addFlex-0-2-42 smHelp-addFlex-d55-0-2-807"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-474 wrenchButton-d3-0-2-809 wrenchButton--text wrenchButton--secondary" type="button">Expandir | Contraer</button><div class="smHelp-accordionContainer-0-2-466 "><ul class="wrenchList-0-2-480 wrenchList-d2-0-2-812"><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d18-0-2-813" id="" aria-controls="wrench-accPane-119634-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d22-0-2-817"><div class="wrenchBox-0-2-53 wrenchBox-d19-0-2-820 wrenchSpacing-0-2-51 wrenchSpacing-d19-0-2-819"><div class="wrenchBox-0-2-53 wrenchBox-d20-0-2-822 wrenchSpacing-0-2-51 wrenchSpacing-d20-0-2-821"><strong class="wrenchTypography-0-2-113 wrenchTypography-d4-0-2-823">Números de teléfono dados de baja o rechazados</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d21-0-2-816"><svg class="wrenchIcons-0-2-65 wrenchIcons-d15-0-2-824" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d6-0-2-825" role="region" id="wrench-accPane-119634-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d7-0-2-826"><p class="smHelp-background-0-2-158 smHelp-background-d180-0-2-827 smHelp-dropCap-0-2-159 smHelp-dropCap-d183-0-2-828 smHelp-paragraph-0-2-160 smHelp-paragraph-d184-0-2-829 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d108-0-2-830 ">No puedes enviar mensajes a personas que se hayan <a href="/es-la/surveymonkey/send/bounced-contacts/">dado de baja o cuyos correos sean devueltos</a>. Puedes revisar los números de teléfono que se dieron de baja o que fueron rechazados en la pestaña <strong>Destinatarios</strong>.<br/><br/>Las personas desinscritas o devueltas en algún momento anterior pueden <a href="/es-la/surveymonkey/send/sms/">volver a incluirse</a> si desean realizar la encuesta. Después de que se vuelvan a suscribir, debes crear un nuevo recopilador de mensajes de texto para enviarles la encuesta (el recopilador anterior continuará poniéndolos en la lista como dados de baja o rechazados).</p></div></div></li><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d24-0-2-831" id="" aria-controls="wrench-accPane-119634-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d28-0-2-835"><div class="wrenchBox-0-2-53 wrenchBox-d21-0-2-838 wrenchSpacing-0-2-51 wrenchSpacing-d21-0-2-837"><div class="wrenchBox-0-2-53 wrenchBox-d22-0-2-840 wrenchSpacing-0-2-51 wrenchSpacing-d22-0-2-839"><strong class="wrenchTypography-0-2-113 wrenchTypography-d5-0-2-841">Eliminar destinatarios</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d27-0-2-834"><svg class="wrenchIcons-0-2-65 wrenchIcons-d16-0-2-842" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d8-0-2-843" role="region" id="wrench-accPane-119634-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d9-0-2-844"><p class="smHelp-background-0-2-158 smHelp-background-d185-0-2-845 smHelp-dropCap-0-2-159 smHelp-dropCap-d188-0-2-846 smHelp-paragraph-0-2-160 smHelp-paragraph-d189-0-2-847 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d111-0-2-848 ">Si un <a href="/es-la/surveymonkey/policy/privacy-rights/">destinatario exige ejercer su derecho de supresión</a>, el titular de la cuenta necesitará eliminar todos los datos personales del destinatario, así como de las respuestas que este haya enviado.<br/><br/>Para eliminar un destinatario del recopilador:</p><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d22-0-2-851 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d23-0-2-852 smHelp-list-0-2-382 smHelp-list-d21-0-2-850 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d20-0-2-849"><ol start="1"><li>Ve a la sección <strong>Recopila respuestas</strong> de la encuesta.</li><li>Abre el recopilador de mensajes de texto que usaste para enviar tu encuesta.</li><li>Haz clic en la pestaña <strong>Destinatarios</strong>.</li><li>Haz clic en la fila del destinatario.</li><li>Haz clic en <strong>Eliminar registro del destinatario</strong>.</li></ol></div><p class="smHelp-background-0-2-158 smHelp-background-d190-0-2-853 smHelp-dropCap-0-2-159 smHelp-dropCap-d193-0-2-854 smHelp-paragraph-0-2-160 smHelp-paragraph-d194-0-2-855 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d114-0-2-856 ">Esto elimina al destinatario del recopilador de mensajes de texto. Cuando recibas una solicitud de derecho a la supresión, también te recomendamos lo siguiente:</p><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d26-0-2-859 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d27-0-2-860 smHelp-list-0-2-382 smHelp-list-d25-0-2-858 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d24-0-2-857"><ul><li><a href="/es-la/surveymonkey/manage/deleting-responses/">Eliminar la respuesta individual</a></li><li><a href="/es-la/surveymonkey/send/organizing-contacts/#manage">Eliminar el contacto del destinatario</a></li></ul></div></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d641-0-2-864" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d647-0-2-865 smHelp-addFlex-0-2-36 smHelp-addFlex-d53-0-2-863"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d336-0-2-867 smHelp-addFlex-0-2-42 smHelp-addFlex-d56-0-2-866"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d66-0-2-861 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d67-0-2-862 " id=""><h3>Analiza los resultados</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d653-0-2-873"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d659-0-2-874 smHelp-addFlex-0-2-36 smHelp-addFlex-d54-0-2-872"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d342-0-2-876 smHelp-addFlex-0-2-42 smHelp-addFlex-d57-0-2-875"><p class="smHelp-background-0-2-158 smHelp-background-d195-0-2-868 smHelp-dropCap-0-2-159 smHelp-dropCap-d198-0-2-869 smHelp-paragraph-0-2-160 smHelp-paragraph-d199-0-2-870 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d117-0-2-871 ">Desde la sección <a rel="noopener" href="/es-la/surveymonkey/analyze/analyzing-results/" target="_self">Analiza los resultados</a> de tu encuesta, puedes examinar, filtrar y comparar respuestas. Puedes <a rel="noopener" href="/es-la/surveymonkey/analyze/filter-rules/?beta=true" target="_self">filtrar</a> por recopilador o datos personalizados para reducir las respuestas.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d665-0-2-882"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d671-0-2-883 smHelp-addFlex-0-2-36 smHelp-addFlex-d55-0-2-881"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d348-0-2-885 smHelp-addFlex-0-2-42 smHelp-addFlex-d58-0-2-884"><p class="smHelp-background-0-2-158 smHelp-background-d200-0-2-877 smHelp-dropCap-0-2-159 smHelp-dropCap-d203-0-2-878 smHelp-paragraph-0-2-160 smHelp-paragraph-d204-0-2-879 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d120-0-2-880 ">Si tus contactos incluyen datos personalizados, puedes verlos en las <a rel="noopener" href="/es-la/surveymonkey/analyze/individual-responses/" target="_self">respuestas individuales</a> o en las <a rel="noopener" href="/es-la/surveymonkey/analyze/exports/" target="_self">exportaciones de datos de respuestas</a>, a menos que estén activadas las <a rel="noopener" href="/es-la/surveymonkey/send/anonymous-responses/" target="_self">respuestas anónimas</a>.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-268 smHelp-mdsBannerWrapper-d3-0-2-886"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d677-0-2-888"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d683-0-2-889 smHelp-addFlex-0-2-36 smHelp-addFlex-d56-0-2-887"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d354-0-2-891 smHelp-addFlex-0-2-42 smHelp-addFlex-d59-0-2-890"><div class="smHelp-mdsBanner-0-2-267 "><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d40-0-2-896"><div class="wrenchBanner-0-2-198 wrenchBanner-d16-0-2-892" role="status" tabindex="0" aria-describedby="banner119635"><div class="wrenchBannerIcon-0-2-201 wrenchBannerIcon-d19-0-2-895"><svg class="wrenchIcons-0-2-65 wrenchIcons-d17-0-2-906" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d17-0-2-893" id="banner119635"><p class="smHelp-background-0-2-158 smHelp-background-d205-0-2-907 smHelp-dropCap-0-2-159 smHelp-dropCap-d208-0-2-908 smHelp-paragraph-0-2-160 smHelp-paragraph-d209-0-2-909 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d123-0-2-910 "> <strong>¡SUGERENCIA!</strong> Los números de teléfono de los destinatarios no se incluyen en Analiza los resultados, así que recomendamos usar <a href="/es-la/surveymonkey/send/custom-data/" target="_self">datos personalizados</a> para ver información identificable como el nombre, el apellido u otros datos útiles.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d689-0-2-914" id="team-settings"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d695-0-2-915 smHelp-addFlex-0-2-36 smHelp-addFlex-d57-0-2-913"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d360-0-2-917 smHelp-addFlex-0-2-42 smHelp-addFlex-d60-0-2-916"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d70-0-2-911 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d71-0-2-912 " id="team-settings"><h2>Ajustes del equipo</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d701-0-2-921" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d707-0-2-922 smHelp-addFlex-0-2-36 smHelp-addFlex-d58-0-2-920"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d366-0-2-924 smHelp-addFlex-0-2-42 smHelp-addFlex-d61-0-2-923"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d74-0-2-918 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d75-0-2-919 " id=""><h3>Permitir que las personas envíen encuestas por mensaje de texto</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d713-0-2-930"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d719-0-2-931 smHelp-addFlex-0-2-36 smHelp-addFlex-d59-0-2-929"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d372-0-2-933 smHelp-addFlex-0-2-42 smHelp-addFlex-d62-0-2-932"><p class="smHelp-background-0-2-158 smHelp-background-d210-0-2-925 smHelp-dropCap-0-2-159 smHelp-dropCap-d213-0-2-926 smHelp-paragraph-0-2-160 smHelp-paragraph-d214-0-2-927 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d126-0-2-928 ">De manera predeterminada, ninguna persona en el equipo tiene permitido enviar encuestas por mensaje de texto. El administrador principal <a rel="noopener" href="/es-la/surveymonkey/teams/enterprise-settings/" target="_self">controla si las personas del equipo pueden o no enviar encuestas por mensaje de texto</a>. También elige quién puede enviar encuestas por mensaje de texto: <strong>todo su equipo</strong> o solo <strong>personas específicas</strong>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d725-0-2-939"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d731-0-2-940 smHelp-addFlex-0-2-36 smHelp-addFlex-d60-0-2-938"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d378-0-2-942 smHelp-addFlex-0-2-42 smHelp-addFlex-d63-0-2-941"><p class="smHelp-background-0-2-158 smHelp-background-d215-0-2-934 smHelp-dropCap-0-2-159 smHelp-dropCap-d218-0-2-935 smHelp-paragraph-0-2-160 smHelp-paragraph-d219-0-2-936 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d129-0-2-937 ">Si solo ciertas personas pueden enviar mensajes de texto, el administrador principal o el administrador deben activar esta opción para esas personas en <a rel="noopener" target="_blank" href="https://es.surveymonkey.com/team/users/?ut_source=help_center">Administrar usuarios</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d737-0-2-944"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d743-0-2-945 smHelp-addFlex-0-2-36 smHelp-addFlex-d61-0-2-943"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d384-0-2-947 smHelp-addFlex-0-2-42 smHelp-addFlex-d64-0-2-946"><div class="smHelp-accordionContainer-0-2-466 "><ul class="wrenchList-0-2-480 wrenchList-d3-0-2-948"><li class="wrenchListRow-0-2-482"><div class="wrenchListItem-0-2-483 wrenchListItem-d30-0-2-949" id="" aria-controls="wrench-accPane-119637-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-487 wrenchListLabel-d34-0-2-953"><div class="wrenchBox-0-2-53 wrenchBox-d23-0-2-956 wrenchSpacing-0-2-51 wrenchSpacing-d23-0-2-955"><div class="wrenchBox-0-2-53 wrenchBox-d24-0-2-958 wrenchSpacing-0-2-51 wrenchSpacing-d24-0-2-957"><strong class="wrenchTypography-0-2-113 wrenchTypography-d6-0-2-959">Pasos para administrar usuarios</strong></div></div></span><span class="wrenchListAffordance-0-2-486 wrenchListAffordance-d33-0-2-952"><svg class="wrenchIcons-0-2-65 wrenchIcons-d18-0-2-960" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-501 wrenchPane-d10-0-2-961" role="region" id="wrench-accPane-119637-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-502 wrenchPaneBody-d11-0-2-962"><p class="smHelp-background-0-2-158 smHelp-background-d220-0-2-963 smHelp-dropCap-0-2-159 smHelp-dropCap-d223-0-2-964 smHelp-paragraph-0-2-160 smHelp-paragraph-d224-0-2-965 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d132-0-2-966 ">Para permitir que personas específicas envíen encuestas por mensaje de texto:</p><div class="smHelp-listStyles-0-2-383 smHelp-listStyles-d30-0-2-969 smHelp-listWrapper-0-2-386 smHelp-listWrapper-d31-0-2-970 smHelp-list-0-2-382 smHelp-list-d29-0-2-968 smHelp-listMdMediaQuery-0-2-384 smHelp-listTypography-0-2-385 smHelp-addonClassName-0-2-381 smHelp-addonClassName-d28-0-2-967"><ol start="1"><li>Selecciona <strong>Mi equipo</strong> desde la barra superior de navegación.</li><li>Selecciona <strong>Administrar usuarios</strong>.</li><li>Haz clic en la fila del usuario para <strong>Ver detalles del usuario</strong>.</li><li>En la sección <strong>Ajustes individuales</strong>, haz clic para activar la opción <strong>Permitir que esta persona envíe encuestas por mensaje de texto</strong>.</li></ol></div></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d749-0-2-976"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d755-0-2-977 smHelp-addFlex-0-2-36 smHelp-addFlex-d62-0-2-975"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d390-0-2-979 smHelp-addFlex-0-2-42 smHelp-addFlex-d65-0-2-978"><p class="smHelp-background-0-2-158 smHelp-background-d225-0-2-971 smHelp-dropCap-0-2-159 smHelp-dropCap-d228-0-2-972 smHelp-paragraph-0-2-160 smHelp-paragraph-d229-0-2-973 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d135-0-2-974 ">Los miembros del equipo que tienen acceso pueden crear recopiladores de mensajes de texto. Si se desactiva el acceso más adelante, el miembro del equipo no podrá enviar ni crear recopiladores de mensajes de texto, pero podrá ver los recopiladores existentes.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d761-0-2-983" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d767-0-2-984 smHelp-addFlex-0-2-36 smHelp-addFlex-d63-0-2-982"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d396-0-2-986 smHelp-addFlex-0-2-42 smHelp-addFlex-d66-0-2-985"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d78-0-2-980 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d79-0-2-981 " id=""><h3>Saldo de mensajes de texto</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d773-0-2-992"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d779-0-2-993 smHelp-addFlex-0-2-36 smHelp-addFlex-d64-0-2-991"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d402-0-2-995 smHelp-addFlex-0-2-42 smHelp-addFlex-d67-0-2-994"><p class="smHelp-background-0-2-158 smHelp-background-d230-0-2-987 smHelp-dropCap-0-2-159 smHelp-dropCap-d233-0-2-988 smHelp-paragraph-0-2-160 smHelp-paragraph-d234-0-2-989 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d138-0-2-990 ">El Saldo de mensajes de texto es el número compartido de mensajes de texto que tu equipo puede enviar mediante el recopilador de mensajes de texto. Puedes ver el Saldo de mensajes de texto de tu equipo al crear tu recopilador de mensajes de texto y en la pestaña Descripción general del recopilador.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d785-0-2-1001"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d791-0-2-1002 smHelp-addFlex-0-2-36 smHelp-addFlex-d65-0-2-1000"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d408-0-2-1004 smHelp-addFlex-0-2-42 smHelp-addFlex-d68-0-2-1003"><p class="smHelp-background-0-2-158 smHelp-background-d235-0-2-996 smHelp-dropCap-0-2-159 smHelp-dropCap-d238-0-2-997 smHelp-paragraph-0-2-160 smHelp-paragraph-d239-0-2-998 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d141-0-2-999 ">Si necesitas enviar la encuesta por mensaje de texto a más personas de lo que permite tu Saldo de mensajes de texto, contacta a tu administrador principal, quien puede trabajar con el Gerente del éxito del cliente para aumentar el saldo de mensajes de texto.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d797-0-2-1008" id="survey-takers"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d803-0-2-1009 smHelp-addFlex-0-2-36 smHelp-addFlex-d66-0-2-1007"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d414-0-2-1011 smHelp-addFlex-0-2-42 smHelp-addFlex-d69-0-2-1010"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d82-0-2-1005 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d83-0-2-1006 " id="survey-takers"><h2>Qué pueden hacer los encuestados</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d809-0-2-1017"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d815-0-2-1018 smHelp-addFlex-0-2-36 smHelp-addFlex-d67-0-2-1016"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d420-0-2-1020 smHelp-addFlex-0-2-42 smHelp-addFlex-d70-0-2-1019"><p class="smHelp-background-0-2-158 smHelp-background-d240-0-2-1012 smHelp-dropCap-0-2-159 smHelp-dropCap-d243-0-2-1013 smHelp-paragraph-0-2-160 smHelp-paragraph-d244-0-2-1014 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d144-0-2-1015 ">Para responder una encuesta, las personas tocan el enlace incluido en el texto para abrir la encuesta en un navegador móvil.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-268 smHelp-mdsBannerWrapper-d4-0-2-1021"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d821-0-2-1023"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d827-0-2-1024 smHelp-addFlex-0-2-36 smHelp-addFlex-d68-0-2-1022"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d426-0-2-1026 smHelp-addFlex-0-2-42 smHelp-addFlex-d71-0-2-1025"><div class="smHelp-mdsBanner-0-2-267 "><div class="wrenchSlide-0-2-206 smHelp-wrenchSlide-d50-0-2-1031"><div class="wrenchBanner-0-2-198 wrenchBanner-d20-0-2-1027" role="status" tabindex="0" aria-describedby="banner119638"><div class="wrenchBannerIcon-0-2-201 wrenchBannerIcon-d23-0-2-1030"><svg class="wrenchIcons-0-2-65 wrenchIcons-d19-0-2-1041" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-199 wrenchBannerBody-d21-0-2-1028" id="banner119638"><p class="smHelp-background-0-2-158 smHelp-background-d245-0-2-1042 smHelp-dropCap-0-2-159 smHelp-dropCap-d248-0-2-1043 smHelp-paragraph-0-2-160 smHelp-paragraph-d249-0-2-1044 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d147-0-2-1045 "> <strong>¡SUGERENCIA!</strong> Si estás recibiendo invitaciones por mensaje de texto, descubre <a href="/es-la/surveymonkey/send/sms/" target="_self">por qué, cómo suscribirte o darte de baja y cómo reportar los mensajes no deseados</a>.</p></div></div></div></div></div></div></div></div></div><div class="smHelp-getFeedbackWidget-0-2-1046" ub-in-page="628e661fe6d00659877460ea"></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d10-0-2-1051 "><div class="smHelp-relatedArticlesBorder-0-2-1047"></div><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d86-0-2-1052 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d87-0-2-1053 smHelp-relatedArticlesHeader-0-2-1048" id=""><h2>Artículos relacionados</h2></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d833-0-2-1055"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d839-0-2-1056 smHelp-addFlex-0-2-36 smHelp-addFlex-d69-0-2-1054"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d432-0-2-1058 smHelp-addFlex-0-2-42 smHelp-addFlex-d72-0-2-1057"><div class="smHelp-relatedArticlesCard-0-2-1049"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d9-0-2-1060 smHelp-articleLink-0-2-1050 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d3-0-2-1059" href="/es-la/surveymonkey/send/language-code/" target="_self"><span>Language Codes</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d438-0-2-1062 smHelp-addFlex-0-2-42 smHelp-addFlex-d73-0-2-1061"><div class="smHelp-relatedArticlesCard-0-2-1049"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d12-0-2-1064 smHelp-articleLink-0-2-1050 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d4-0-2-1063" href="/es-la/surveymonkey/send/email-multilingual-surveys/" target="_self"><span>Cómo enviar encuestas multilingües mediante una invitación por correo electrónico</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d444-0-2-1066 smHelp-addFlex-0-2-42 smHelp-addFlex-d74-0-2-1065"><div class="smHelp-relatedArticlesCard-0-2-1049"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d15-0-2-1068 smHelp-articleLink-0-2-1050 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d5-0-2-1067" href="/es-la/surveymonkey/create/answering-multiple-times/" target="_self"><span>¿Puede un encuestado responder la misma pregunta o página varias veces?</span></a></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d450-0-2-1070 smHelp-addFlex-0-2-42 smHelp-addFlex-d75-0-2-1069"></div></div></div></div></div><div class="smHelp-footer-0-2-1071"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d845-0-2-1076"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d851-0-2-1077 smHelp-addFlex-0-2-36 smHelp-addFlex-d70-0-2-1075"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d456-0-2-1079 smHelp-addFlex-0-2-42 smHelp-addFlex-d76-0-2-1078"><div class="smHelp-languagePicker-0-2-1081 wrenchBox-0-2-53 wrenchBox-d25-0-2-1083 wrenchSpacing-0-2-51 wrenchSpacing-d25-0-2-1082"><div id="language-picker" class="wrenchSelectMenuContainer-0-2-1084 wrenchSelectMenuContainer-d0-0-2-1090" tabindex="-1" role="combobox" aria-haspopup="listbox" aria-label="Select Menu" aria-controls="input119639" aria-expanded="false"><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d6-0-2-1096" tabindex="-1"><div class="wrenchSelectMenu-0-2-1085 wrenchSelectMenu-d1-0-2-1091" aria-haspopup="listbox" tabindex="0"><div class="wrenchSelectMenuSelectedItem-0-2-1086 wrenchSelectMenuSelectedItem-d2-0-2-1092">Español</div><div class="wrenchSelectMenuAffordance-0-2-1088 wrenchSelectMenuAffordance-d4-0-2-1094"><svg class="wrenchIcons-0-2-65 wrenchIcons-d20-0-2-1099" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Dropdown icon" role="img"><g><path d="M13.254 4c.19.001.38.088.526.26.267.316.29.81.073 1.158l-.073.1L8.53 11.74l-.084.086a.66.66 0 0 1-.901-.007l-.076-.08L2.22 5.523l-.073-.1a1.024 1.024 0 0 1 0-1.058l.073-.1.084-.085a.674.674 0 0 1 .446-.175V4h10.504z"></path></g></svg></div></div><div class="wrenchMenu-0-2-56 wrenchMenu-d7-0-2-1097"></div></span></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d462-0-2-1107 smHelp-addFlex-0-2-42 smHelp-addFlex-d77-0-2-1106"><div class="smHelp-linkList-0-2-1072"><p class="smHelp-background-0-2-158 smHelp-background-d250-0-2-1108 smHelp-dropCap-0-2-159 smHelp-dropCap-d253-0-2-1109 smHelp-paragraph-0-2-160 smHelp-paragraph-d254-0-2-1110 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d150-0-2-1111 smHelp-header-0-2-1073">Empresa</p><p class="smHelp-background-0-2-158 smHelp-background-d255-0-2-1114 smHelp-dropCap-0-2-159 smHelp-dropCap-d258-0-2-1115 smHelp-paragraph-0-2-160 smHelp-paragraph-d259-0-2-1116 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d153-0-2-1117 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d6-0-2-1112" target="_self" href="https://es.surveymonkey.com/">SurveyMonkey</a></p><p class="smHelp-background-0-2-158 smHelp-background-d260-0-2-1120 smHelp-dropCap-0-2-159 smHelp-dropCap-d263-0-2-1121 smHelp-paragraph-0-2-160 smHelp-paragraph-d264-0-2-1122 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d156-0-2-1123 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d7-0-2-1118" target="_self" href="https://es.surveymonkey.com/about/">Quiénes somos</a></p><p class="smHelp-background-0-2-158 smHelp-background-d265-0-2-1126 smHelp-dropCap-0-2-159 smHelp-dropCap-d268-0-2-1127 smHelp-paragraph-0-2-160 smHelp-paragraph-d269-0-2-1128 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d159-0-2-1129 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d8-0-2-1124" target="_self" href="https://www.surveymonkey.com/careers/">Trabajos</a></p><p class="smHelp-background-0-2-158 smHelp-background-d270-0-2-1132 smHelp-dropCap-0-2-159 smHelp-dropCap-d273-0-2-1133 smHelp-paragraph-0-2-160 smHelp-paragraph-d274-0-2-1134 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d162-0-2-1135 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d9-0-2-1130" target="_self" href="https://es.surveymonkey.com/curiosity/">Blog</a></p></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d468-0-2-1137 smHelp-addFlex-0-2-42 smHelp-addFlex-d78-0-2-1136"><div class="smHelp-linkList-0-2-1072"><p class="smHelp-background-0-2-158 smHelp-background-d275-0-2-1138 smHelp-dropCap-0-2-159 smHelp-dropCap-d278-0-2-1139 smHelp-paragraph-0-2-160 smHelp-paragraph-d279-0-2-1140 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d165-0-2-1141 smHelp-header-0-2-1073">Asistencia</p><p class="smHelp-background-0-2-158 smHelp-background-d280-0-2-1144 smHelp-dropCap-0-2-159 smHelp-dropCap-d283-0-2-1145 smHelp-paragraph-0-2-160 smHelp-paragraph-d284-0-2-1146 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d168-0-2-1147 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d10-0-2-1142" href="/es-la/surveymonkey/create/" target="_self">Asistencia de SurveyMonkey</a></p><p class="smHelp-background-0-2-158 smHelp-background-d285-0-2-1150 smHelp-dropCap-0-2-159 smHelp-dropCap-d288-0-2-1151 smHelp-paragraph-0-2-160 smHelp-paragraph-d289-0-2-1152 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d171-0-2-1153 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d11-0-2-1148" href="/en/getfeedback/channels/" target="_self">Asistencia sobre GetFeedback</a></p><p class="smHelp-background-0-2-158 smHelp-background-d290-0-2-1156 smHelp-dropCap-0-2-159 smHelp-dropCap-d293-0-2-1157 smHelp-paragraph-0-2-160 smHelp-paragraph-d294-0-2-1158 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d174-0-2-1159 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d12-0-2-1154" href="/es-la/surveymonkey/solutions/#marketresearch" target="_self">Asistencia para investigación de mercado</a></p><p class="smHelp-background-0-2-158 smHelp-background-d295-0-2-1162 smHelp-dropCap-0-2-159 smHelp-dropCap-d298-0-2-1163 smHelp-paragraph-0-2-160 smHelp-paragraph-d299-0-2-1164 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d177-0-2-1165 "><a class=" smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d13-0-2-1160" href="/es-la/surveymonkey/solutions/#audience" target="_self">Asistencia de SurveyMonkey Audience</a></p><p class="smHelp-background-0-2-158 smHelp-background-d300-0-2-1168 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Los encuestados pueden abrir el enlace para responder la encuesta en su navegador móvil.","content":[{"type":"help/feature","atts":{"code":"sms_collector","label":"FUNCIÓN PARA ENTERPRISE: Recopilador de mensajes de texto","margin":"remove-bottom","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"overview","backgroundColor":"","content":"Cómo funciona","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Cómo funciona","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El recopilador de mensajes de texto les permite a los clientes del Centro de datos de EE. UU. enviar un mensaje texto con un enlace para responder tu encuesta a quienes tienen un número de teléfono de los EE. UU., el Reino Unido (RU) o Canadá (CA). Los encuestados pueden abrir el enlace para responder la encuesta en cualquier \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/manage/survey-language/\" target=\"_self\">idioma de la encuesta\u003c/a> desde su celular.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El envío de mensajes de texto a través de SurveyMonkey te ayuda a llegar rápidamente a un público numeroso, evitar los filtros de correo no deseado y lograr que tu encuesta sea más accesible para las personas desde un dispositivo móvil. Al enviar un mensaje de texto, se descuentan créditos del \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">saldo de mensajes de texto\u003c/a> de tu equipo.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El administrador principal \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">controla\u003c/a> qué miembros del equipo pueden usar el recopilador de mensajes de texto. Si una persona no tiene acceso, no verá el recopilador en Recopila respuestas. Si se \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/teams/sharing-surveys/\" target=\"_self\">comparte\u003c/a> una encuesta con un recopilador de mensajes de texto con una persona que no tiene acceso, esta podrá ver el recopilador en su lista de recopiladores, pero no podrá enviar ni crear mensajes de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Eres responsable de garantizar que tu encuesta y tus mensajes de texto cumplan con las leyes de privacidad. Obtén más información sobre \u003ca href=\"/es-la/surveymonkey/policy/data-collection-privacy/\" target=\"_self\">la recopilación de datos y las prácticas recomendadas de privacidad\u003c/a>.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Información general","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"1. Ponte en contacto con tu gerente de éxito del cliente (CSM) para \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/teams/sms-provisioning/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/es-la/surveymonkey/teams/sms-provisioning/\">configurar el envío del recopilador de mensajes de texto\u003c/a> o\u003ca href=\"https://es.surveymonkey.com/mp/enterprise/?ut_source\"> comunícate con ventas\u003c/a> si aún no eres un cliente Enterprise.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"2. Diseña tu encuesta","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cspan class=\"smfont green-font\">3\u003c/span>. Crea un recopilador de mensajes de texto para enviar tu encuesta","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"4. Los encuestados abrirán el enlace a la encuesta en el mensaje de texto para responder tu encuesta desde un navegador móvil","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"5. Realiza un seguimiento de tus mensajes de texto enviados y analiza los resultados","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"create","backgroundColor":"","content":"Crear un recopilador de mensajes de texto","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Crear un recopilador de mensajes de texto","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"Imagen de opción de mensaje de texto en la pestaña de recopilación de respuestas. Hay un campo para agregar destinatarios, escribir un mensaje y ver la vista previa. También puedes ver las opciones de agradecimiento del cliente, página final de la encuesta, URL personalizada, modificación de respuestas, respuestas anónimas y resultados instantáneos. Puedes probar o enviar el mensaje de texto.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-480x400.png","width":480,"height":400},"large":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-660x550.png","width":660,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-768x640.png","width":768,"height":640},"1536x1536":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-1536x1279.png","width":1536,"height":1279},"full":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1.png","width":1928,"height":1606}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para enviar tu encuesta por mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Ve a la sección \u003cstrong>Recopila respuestas\u003c/strong> de la encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Enviar un mensaje de texto\u003c/strong>. Si ya tienes un recopilador para tu encuesta, selecciona \u003cstrong>Mensaje de texto\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":" \u003ca href=\"#contacts\" data-type=\"internal\" data-id=\"#contacts\">Agregar destinatarios\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Editar\u003c/strong> para identificar el nombre de tu empresa en el \u003cstrong>Mensaje\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Edita las \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/send/collector-options/\" target=\"_self\">\u003cstrong>Opciones\u003c/strong> de recopilador\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Opcional: Haz clic en \u003cstrong>Probar\u003c/strong> para enviar un \u003ca href=\"#preview-send\" data-type=\"internal\" data-id=\"#preview-send\">mensaje de texto de prueba\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Enviar\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Marca la casilla para \u003cstrong>confirmar que todos los destinatarios de los mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Enviar mensaje de texto\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No puedes personalizar el número desde el que se envía el mensaje de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Mensaje","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Tu mensaje debe incluir el nombre de tu empresa, pero no puede incluir enlaces. Puedes agregar caracteres especiales, código o emojis, pero estos pueden ocupar espacio adicional y contar para el límite de caracteres. \u003cstrong>Mensajes de texto enviados por destinatario\u003c/strong> te informa si se enviarán 1 o 2 mensajes de texto a cada destinatario.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si no puedes \u003cstrong>Guardar\u003c/strong> tu mensaje, acórtalo hasta que sea posible.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los destinatarios recibirán tu mensaje personalizado, el enlace de la encuesta, y el siguiente texto para darse de baja, que no puede editarse:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"color7","content":"Resp. AYUDA p/info. DETENER p/baja. Pueden aplicar cargos X dat/msjs","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Idioma del mensaje de texto"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"En la sección Diseña tu encuesta, puedes \u003ca href=\"/es-la/surveymonkey/manage/survey-language/\" data-type=\"surveymonkey\" data-id=\"3939\">cambiar el idioma de tu encuesta\u003c/a>. El texto para darse de baja se traduce automáticamente a este idioma, pero debes incluir tus propias traducciones para el título, las preguntas y las respuestas de tu encuesta.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"No compartas información personal además del nombre de tu empresa"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No incluyas ninguna información personal, como nombres de personas u otra información que identifique a una persona o un negocio, además del nombre de tu empresa. Si incluyes información personal en el mensaje de texto y recibes una \u003ca href=\"/es-la/surveymonkey/policy/privacy-rights/\" data-type=\"surveymonkey\" data-id=\"3727\">solicitud de Derecho a ser olvidado\u003c/a>, es posible que debas eliminar el recopilador completo y todas las respuestas recopiladas a fin de cumplir la solicitud.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Opciones","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Actualiza las \u003ca href=\"/es-la/surveymonkey/send/collector-options/\" target=\"_blank\" rel=\"noreferrer noopener\">opciones del recopilador\u003c/a> para controlar la experiencia de responder la encuesta o agregar restricciones a la encuesta. Para agregar \u003ca href=\"/es-la/surveymonkey/teams/custom-sender-name/\" data-type=\"surveymonkey\" data-id=\"3815\" target=\"_blank\" rel=\"noreferrer noopener\">el dominio personalizado de tu equipo\u003c/a>, haz clic en \u003cstrong>URL personalizada\u003c/strong> en \u003cstrong>Opciones\u003c/strong> y selecciona \u003cstrong>Activado, mostrar una URL personalizada para la encuesta\u003cbr />\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"contacts","backgroundColor":"","content":"Agregar contactos","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Agregar contactos","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los contactos deben tener un número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. Los clientes de Australia solo pueden enviar mensajes de texto a números de Australia. Existen varias maneras de agregar destinatarios al mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Escribe o pega los números de teléfono en el campo \u003cstrong>Enviar a\u003c/strong> y presiona Intro. También puedes agregar \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/send/organizing-contacts/\" target=\"_self\">grupos\u003c/a> de contacto.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Agregar contactos\u003c/strong> para importar nuevos contactos, cargar una hoja de cálculo CSV, importar desde otro sitio o copiar y pegar una lista de números de teléfono.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Todos los números de teléfono nuevos que ingreses o importes se guardarán en \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/\">Contactos\u003c/a>. Puedes agregar hasta 5000 contactos por mensaje de texto. Después de que \u003ca href=\"#preview-send\" data-type=\"internal\" data-id=\"#preview-send\">envíes el mensaje de texto\u003c/a>, no podrás enviar más mensajes con el mismo recopilador. Pero puedes crear un nuevo recopilador para la misma encuesta y enviar más mensajes.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Usa \u003ca href=\"/es-la/surveymonkey/send/custom-data/\" target=\"_self\">datos personalizados\u003c/a> para incluir información que conoces sobre los encuestados en los resultados de la encuesta.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Importar formato","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey actualiza automáticamente el formato de la información de tus contactos a formato E.164 para ayudarte a evitar errores de importación.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los números de teléfono de tus destinatarios se actualizan en el campo \u003cstrong>Enviar a\u003c/strong> para incluir el código de país, y los números de teléfono de tus contactos se actualizan en el campo \u003cstrong>Enviar a\u003c/strong> para incluir el código de país y el nombre del contacto si hay datos personalizados guardados en tu cuenta. Se eliminan todos los caracteres no numéricos. Puedes ingresar o importar manualmente un archivo CSV con números de teléfono en estos formatos: ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"center","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>EE. UU. y CA\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Reino Unido\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>AU\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>+1xxxxxxxxxx\u003c/td>\u003ctd>+44xxxxxxxxxx \u003cbr>(formato E.164)\u003c/td>\u003ctd>+61xxxxxxxxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>(xxx) xxx-xxxx\u003c/td>\u003ctd>0xxxx xxxxxx \u003cbr>(formato local)\u003c/td>\u003ctd>0xxx xxx xxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>xxxxxxxxxx\u003c/td>\u003ctd>011 44 xxxx xxxxxx \u003cbr>(formato de salida internacional de EE. UU.)\u003c/td>\u003ctd>011 61 xxx xxx xxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>xxx-xxx-xxxx\u003c/td>\u003ctd>\u003c/td>\u003ctd>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"sm/accordion","atts":{"condense":false,"expandAll":false,"panelCount":1,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Opciones de importación y resolución de problemas"},"blocks":[{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Importación manual y CSV\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si estás pegando información usando la opción de importación manual o importando un archivo CSV, enumera los datos en este orden: Dirección de correo electrónico, Número de teléfono, Nombre, Apellido, Campo personalizado 1, Campo personalizado 2, etc. Puedes dejar un espacio en blanco entre comas o en una celda de columna si no tienes información para un contacto. \u003ca href=\"https://surveymonkey--c.na45.content.force.com/servlet/servlet.FileDownload?file=0153A000004oCfa\">\u003c/a>Si ves un error sobre contactos no válidos o que “algo salió mal” al agregar destinatarios o intentar enviar un mensaje de texto, significa que tu lista no se formateó correctamente o que agregaste números de teléfono duplicados, dados de baja o devueltos.\u003cbr>\u003cbr>\u003cstrong>¡SUGERENCIA! \u003c/strong>\u003ca href=\"https://prod.smassets.net/assets/content/help/Text-Message-example-CSV.png\" target=\"_blank\" rel=\"noreferrer noopener\">Consulta una imagen de un archivo CSV de ejemplo\u003c/a> para ver el formato correcto. ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Importar correo electrónico\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Puedes usar \u003cstrong>Gmail, Yahoo! Mail, LinkedIn, Office 365 o Outlook.com\u003c/strong> para importar todos tus contactos. Si modificas tus contactos en tu cuenta de correo electrónico, no se reflejarán en SurveyMonkey. Tu cuenta de SurveyMonkey no está sincronizada con esas aplicaciones.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Para agregar solo algunos contactos o importar contactos de otro proveedor de correo electrónico o sitio, entra a tu cuenta de correo electrónico y exporta los contactos que desees como un archivo CSV, luego importa el archivo en SurveyMonkey.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Outlook.com, el servicio de correo electrónico web gratuito anteriormente conocido como Hotmail.com, es diferente de la aplicación de correos Microsoft Office Outlook. Para importar contactos desde Microsoft Office Outlook, primero exporta tus contactos a un archivo CSV y luego importa el archivo. O bien, pregunta a tu departamento de TI si tu aplicación de Outlook es compatible con la tecnología de Office 365.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Solución de errores de importación\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si ves un error sobre contactos no válidos o que “algo salió mal” cuando agregas contactos o intentas enviar un mensaje de texto, significa:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Tu lista no tiene el formato correcto o","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Agregaste un número de teléfono duplicado, dado de baja o rechazado.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Ordena tu lista manual u hoja de cálculo, luego intenta importar de nuevo. Estos son algunos consejos:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"No importes una hoja de cálculo con más de 1000 números de teléfono. Desglosa tus contactos de mensajes de texto en varios archivos CSV con menos de 1000 filas cada uno e impórtalos a varios recopiladores. O copia y pega las filas de la hoja de cálculo usando la opción de importación manual.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Elimina la fila del encabezado de tu hoja de cálculo. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Asegúrate de utilizar un delimitador aceptado para la hoja de cálculo (dos puntos, punto y coma, coma o tabulación) y de que la codificación de caracteres sea Unicode (UTF-8 o UTF-16).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Si utilizas una Mac, intenta guardar tu archivo como MS-DOS separado por comas (.cvs). Ve a Archivo > Guardar como > Formato.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"preview-send","backgroundColor":"","content":"Vista previa y enviar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Vista previa y enviar tu mensaje de texto","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"A medida que actualizas tu mensaje y tus opciones, la vista previa móvil a la derecha muestra una vista previa de tu texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Probar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Puedes enviar un mensaje de texto de prueba a cualquier número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. El enlace a la encuesta que aparece en la prueba te permite obtener una \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/create/previewing-testing/\" target=\"_self\">vista previa de la encuesta\u003c/a> sin que se guarden las respuestas. El envío de mensajes de prueba puede utilizar hasta 2 mensajes de texto de tu \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">saldo de mensajes de texto\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Enviar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Cuando todo esté listo, haz clic en \u003cstrong>Enviar\u003c/strong>. Asegúrate de seguir nuestra \u003ca href=\"https://es.surveymonkey.com/mp/legal/acceptable-uses-policy/?ut_source=help_center\" target=\"_blank\" rel=\"noopener\">Política de usos aceptables\u003c/a> y marca la casilla para \u003cstrong>confirmar que todos los destinatarios de mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje\u003c/strong>. Eres responsable de enviar encuestas solo a personas que hayan aceptado recibir mensajes de texto tuyos. Luego puedes hacer clic en \u003cstrong>Enviar texto\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>No es posible programar un mensaje de texto para enviarlo más tarde, enviar recordatorios o mensajes de agradecimiento, ni invitar a más destinatarios en el mismo recopilador. Pero puedes crear un nuevo recopilador de mensajes de texto para enviar más mensajes.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"track-analyze","backgroundColor":"","content":"Realiza un seguimiento de contactos y analiza tus resultados","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Realiza un seguimiento de contactos y analiza tus resultados","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"Gráficas que muestran los resultados del recopilador de mensajes de texto. Una gráfica muestra cuántos mensajes de texto se enviaron, cuántos fueron devueltos, cuántos se dieron de baja y el saldo de los mensajes de texto. La otra gráfica muestra la cantidad de respuestas completas y parcialmente completas.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-750x315.png","width":750,"height":315},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-768x322.png","width":768,"height":322},"full":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking.png","width":801,"height":336}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Realizar un seguimiento de respuestas y destinatarios","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"En la pestaña \u003cstrong>Descripción general\u003c/strong> revisa la cantidad de mensajes de texto que enviaste, si hay algún número de teléfono rechazado y la cantidad de respuestas que recibiste.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Puedes ver una lista de los destinatarios agregados al recopilador y el estado de respuesta de cada uno de ellos en la pestaña \u003cstrong>Destinatarios\u003c/strong>. Haz clic en \u003cstrong>Todos los destinatarios\u003c/strong> para filtrar destinatarios. Si deseas editar los detalles del destinatario, puedes editarlos en \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/#manage\">Contactos\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Números de teléfono dados de baja o rechazados"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No puedes enviar mensajes a personas que se hayan \u003ca href=\"/es-la/surveymonkey/send/bounced-contacts/\" data-type=\"surveymonkey\" data-id=\"3871\">dado de baja o cuyos correos sean devueltos\u003c/a>. Puedes revisar los números de teléfono que se dieron de baja o que fueron rechazados en la pestaña \u003cstrong>Destinatarios\u003c/strong>.\u003cbr>\u003cbr>Las personas desinscritas o devueltas en algún momento anterior pueden \u003ca href=\"/es-la/surveymonkey/send/sms/\" data-type=\"surveymonkey\" data-id=\"3949\">volver a incluirse\u003c/a> si desean realizar la encuesta. Después de que se vuelvan a suscribir, debes crear un nuevo recopilador de mensajes de texto para enviarles la encuesta (el recopilador anterior continuará poniéndolos en la lista como dados de baja o rechazados).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Eliminar destinatarios"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si un \u003ca href=\"/es-la/surveymonkey/policy/privacy-rights/\" data-type=\"surveymonkey\" data-id=\"3727\">destinatario exige ejercer su derecho de supresión\u003c/a>, el titular de la cuenta necesitará eliminar todos los datos personales del destinatario, así como de las respuestas que este haya enviado.\u003cbr>\u003cbr>Para eliminar un destinatario del recopilador:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Ve a la sección \u003cstrong>Recopila respuestas\u003c/strong> de la encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Abre el recopilador de mensajes de texto que usaste para enviar tu encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la pestaña \u003cstrong>Destinatarios\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la fila del destinatario.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Eliminar registro del destinatario\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Esto elimina al destinatario del recopilador de mensajes de texto. Cuando recibas una solicitud de derecho a la supresión, también te recomendamos lo siguiente:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003ca href=\"/es-la/surveymonkey/manage/deleting-responses/\" data-type=\"surveymonkey\" data-id=\"3965\">Eliminar la respuesta individual\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/#manage\" data-type=\"surveymonkey\">Eliminar el contacto del destinatario\u003c/a>","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Analiza los resultados","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Desde la sección \u003ca href=\"/es-la/surveymonkey/analyze/analyzing-results/\" target=\"_self\" rel=\"noopener\">Analiza los resultados\u003c/a> de tu encuesta, puedes examinar, filtrar y comparar respuestas. Puedes \u003ca href=\"/es-la/surveymonkey/analyze/filter-rules/?beta=true\" target=\"_self\" rel=\"noopener\">filtrar\u003c/a> por recopilador o datos personalizados para reducir las respuestas.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si tus contactos incluyen datos personalizados, puedes verlos en las \u003ca href=\"/es-la/surveymonkey/analyze/individual-responses/\" target=\"_self\" rel=\"noopener\">respuestas individuales\u003c/a> o en las \u003ca href=\"/es-la/surveymonkey/analyze/exports/\" target=\"_self\" rel=\"noopener\">exportaciones de datos de respuestas\u003c/a>, a menos que estén activadas las \u003ca href=\"/es-la/surveymonkey/send/anonymous-responses/\" target=\"_self\" rel=\"noopener\">respuestas anónimas\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Los números de teléfono de los destinatarios no se incluyen en Analiza los resultados, así que recomendamos usar \u003ca href=\"/es-la/surveymonkey/send/custom-data/\" target=\"_self\">datos personalizados\u003c/a> para ver información identificable como el nombre, el apellido u otros datos útiles.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"team-settings","backgroundColor":"","content":"Ajustes del equipo","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Ajustes del equipo","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Permitir que las personas envíen encuestas por mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"De manera predeterminada, ninguna persona en el equipo tiene permitido enviar encuestas por mensaje de texto. El administrador principal \u003ca href=\"/es-la/surveymonkey/teams/enterprise-settings/\" target=\"_self\" rel=\"noopener\">controla si las personas del equipo pueden o no enviar encuestas por mensaje de texto\u003c/a>. También elige quién puede enviar encuestas por mensaje de texto: \u003cstrong>todo su equipo\u003c/strong> o solo \u003cstrong>personas específicas\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si solo ciertas personas pueden enviar mensajes de texto, el administrador principal o el administrador deben activar esta opción para esas personas en \u003ca rel=\"noopener\" href=\"https://es.surveymonkey.com/team/users/?ut_source=help_center\" target=\"_blank\">Administrar usuarios\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":false,"panelCount":1,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Pasos para administrar usuarios"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para permitir que personas específicas envíen encuestas por mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Mi equipo\u003c/strong> desde la barra superior de navegación.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Administrar usuarios\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la fila del usuario para \u003cstrong>Ver detalles del usuario\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"En la sección \u003cstrong>Ajustes individuales\u003c/strong>, haz clic para activar la opción \u003cstrong>Permitir que esta persona envíe encuestas por mensaje de texto\u003c/strong>.","showAuth":"all"}}]}]}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los miembros del equipo que tienen acceso pueden crear recopiladores de mensajes de texto. Si se desactiva el acceso más adelante, el miembro del equipo no podrá enviar ni crear recopiladores de mensajes de texto, pero podrá ver los recopiladores existentes.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Saldo de mensajes de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El Saldo de mensajes de texto es el número compartido de mensajes de texto que tu equipo puede enviar mediante el recopilador de mensajes de texto. Puedes ver el Saldo de mensajes de texto de tu equipo al crear tu recopilador de mensajes de texto y en la pestaña Descripción general del recopilador.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si necesitas enviar la encuesta por mensaje de texto a más personas de lo que permite tu Saldo de mensajes de texto, contacta a tu administrador principal, quien puede trabajar con el Gerente del éxito del cliente para aumentar el saldo de mensajes de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"survey-takers","backgroundColor":"","content":"Qué pueden hacer los encuestados","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Qué pueden hacer los encuestados","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para responder una encuesta, las personas tocan el enlace incluido en el texto para abrir la encuesta en un navegador móvil.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Si estás recibiendo invitaciones por mensaje de texto, descubre \u003ca href=\"/es-la/surveymonkey/send/sms/\" target=\"_self\">por qué, cómo suscribirte o darte de baja y cómo reportar los mensajes no deseados\u003c/a>.\u003c/p>"}}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/send/text-message/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/send/text-message/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/send/text-message/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/send/text-message/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/send/text-message/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/send/text-message/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/send/text-message/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/send/text-message/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/send/text-message/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/send/text-message/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/send/text-message/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/send/text-message/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"Envía a las personas un mensaje de texto con un enlace para responder tu encuesta. Los encuestados pueden abrir el enlace para responder la encuesta en su navegador móvil.","robots_index":"index","robots_follow":"follow","title":"Cómo enviar una encuesta por mensaje de texto | SurveyMonkey"},"primary_category":0,"author":{"name":"Gamze Uslu","image":"https://secure.gravatar.com/avatar/5dc91bde6b04ff00a42db11658385ecf?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":11,"slug":"send","name":"Enviar encuestas","description":"","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/","path":"/es-la/surveymonkey/send/","subcategories":[{"id":46,"slug":"more-ways-to-send","name":"Más maneras de enviar","description":"","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/#more-ways-to-send","path":"/es-la/surveymonkey/send/"}]}],"related_posts":[{"id":8371,"type":"article","title":"Language Codes","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/language-code/","path":"/es-la/surveymonkey/send/language-code/","date":"2023-12-07T13:58:04","date_modified":"2024-02-09T14:15:39","excerpt":"When sending a multilingual survey via email invitation, you need to assign a language code to each of your contacts. ","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":8370,"type":"article","title":"Cómo enviar encuestas multilingües mediante una invitación por correo electrónico","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/email-multilingual-surveys/","path":"/es-la/surveymonkey/send/email-multilingual-surveys/","date":"2023-12-07T13:48:58","date_modified":"2024-03-04T02:50:16","excerpt":"El recopilador de invitaciones multilingües por correo electrónico te permite enviar invitaciones personalizadas a tus encuestas en múltiples idiomas, enviar recordatorios o correos electrónicos de agradecimiento, monitorear datos analíticos por correo electrónico y hacer un seguimiento de quiénes respondieron.","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":37,"type":"article","title":"¿Puede un encuestado responder la misma pregunta o página varias veces?","link":"https://help.surveymonkey.com/es-la/surveymonkey/create/answering-multiple-times/","path":"/es-la/surveymonkey/create/answering-multiple-times/","date":"2022-03-14T04:12:00","date_modified":"2024-01-22T16:39:30","excerpt":"Puedes permitir que los encuestados respondan más de una vez o copiar preguntas para que los encuestados puedan responder tantas como necesiten. Si esas opciones no satisfacen tus necesidades, Wufoo podría ser la mejor opción para ti.","product":"surveymonkey","images":{},"featured_image_alt":""}]}},"experiments":{"assignments":{},"expBatchAssignmentLoaded":false,"expBatchAssignmentLoading":false},"sitewideBanners":{"banners":[],"fetched":false},"types":{},"terms":{},"auth":{"authState":{"authenticated":false,"returningUser":false,"core":{},"countryCode":"","features":{}},"initialized":false},"cta":{"tileCTAData":{},"welcomeBannerData":{},"bottomCTAData":{},"dismissed":false},"error":{"info":null},"homepage":{},"loading":{"loading":false},"rcHomepage":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"heroPost":{},"totalPages":0,"totalPosts":0},"search":{"blurBackground":false,"curiosity":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"fetching":false,"fixPosition":false,"mediahub":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"resources":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"searchCancelled":false,"params":{}},"post":{"postData":{"id":247,"type":"article","title":"Cómo enviar una encuesta por mensaje de texto","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/text-message/","path":"/es-la/surveymonkey/send/text-message/","date":"2021-10-29T16:11:42","date_modified":"2024-03-04T02:35:29","excerpt":"Envía a las personas un mensaje de texto con un enlace para responder tu encuesta. Los encuestados pueden abrir el enlace para responder la encuesta en su navegador móvil.","content":[{"type":"help/feature","atts":{"code":"sms_collector","label":"FUNCIÓN PARA ENTERPRISE: Recopilador de mensajes de texto","margin":"remove-bottom","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"overview","backgroundColor":"","content":"Cómo funciona","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Cómo funciona","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El recopilador de mensajes de texto les permite a los clientes del Centro de datos de EE. UU. enviar un mensaje texto con un enlace para responder tu encuesta a quienes tienen un número de teléfono de los EE. UU., el Reino Unido (RU) o Canadá (CA). Los encuestados pueden abrir el enlace para responder la encuesta en cualquier \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/manage/survey-language/\" target=\"_self\">idioma de la encuesta\u003c/a> desde su celular.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El envío de mensajes de texto a través de SurveyMonkey te ayuda a llegar rápidamente a un público numeroso, evitar los filtros de correo no deseado y lograr que tu encuesta sea más accesible para las personas desde un dispositivo móvil. Al enviar un mensaje de texto, se descuentan créditos del \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">saldo de mensajes de texto\u003c/a> de tu equipo.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El administrador principal \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">controla\u003c/a> qué miembros del equipo pueden usar el recopilador de mensajes de texto. Si una persona no tiene acceso, no verá el recopilador en Recopila respuestas. Si se \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/teams/sharing-surveys/\" target=\"_self\">comparte\u003c/a> una encuesta con un recopilador de mensajes de texto con una persona que no tiene acceso, esta podrá ver el recopilador en su lista de recopiladores, pero no podrá enviar ni crear mensajes de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Eres responsable de garantizar que tu encuesta y tus mensajes de texto cumplan con las leyes de privacidad. Obtén más información sobre \u003ca href=\"/es-la/surveymonkey/policy/data-collection-privacy/\" target=\"_self\">la recopilación de datos y las prácticas recomendadas de privacidad\u003c/a>.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Información general","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"1. Ponte en contacto con tu gerente de éxito del cliente (CSM) para \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/teams/sms-provisioning/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/es-la/surveymonkey/teams/sms-provisioning/\">configurar el envío del recopilador de mensajes de texto\u003c/a> o\u003ca href=\"https://es.surveymonkey.com/mp/enterprise/?ut_source\"> comunícate con ventas\u003c/a> si aún no eres un cliente Enterprise.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"2. Diseña tu encuesta","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cspan class=\"smfont green-font\">3\u003c/span>. Crea un recopilador de mensajes de texto para enviar tu encuesta","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"4. Los encuestados abrirán el enlace a la encuesta en el mensaje de texto para responder tu encuesta desde un navegador móvil","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"5. Realiza un seguimiento de tus mensajes de texto enviados y analiza los resultados","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"create","backgroundColor":"","content":"Crear un recopilador de mensajes de texto","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Crear un recopilador de mensajes de texto","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"Imagen de opción de mensaje de texto en la pestaña de recopilación de respuestas. Hay un campo para agregar destinatarios, escribir un mensaje y ver la vista previa. También puedes ver las opciones de agradecimiento del cliente, página final de la encuesta, URL personalizada, modificación de respuestas, respuestas anónimas y resultados instantáneos. Puedes probar o enviar el mensaje de texto.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-480x400.png","width":480,"height":400},"large":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-660x550.png","width":660,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-768x640.png","width":768,"height":640},"1536x1536":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1-1536x1279.png","width":1536,"height":1279},"full":{"src":"https://prod.smassets.net/assets/content/help/text-message-collector-1.png","width":1928,"height":1606}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para enviar tu encuesta por mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Ve a la sección \u003cstrong>Recopila respuestas\u003c/strong> de la encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Enviar un mensaje de texto\u003c/strong>. Si ya tienes un recopilador para tu encuesta, selecciona \u003cstrong>Mensaje de texto\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":" \u003ca href=\"#contacts\" data-type=\"internal\" data-id=\"#contacts\">Agregar destinatarios\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Editar\u003c/strong> para identificar el nombre de tu empresa en el \u003cstrong>Mensaje\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Edita las \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/send/collector-options/\" target=\"_self\">\u003cstrong>Opciones\u003c/strong> de recopilador\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Opcional: Haz clic en \u003cstrong>Probar\u003c/strong> para enviar un \u003ca href=\"#preview-send\" data-type=\"internal\" data-id=\"#preview-send\">mensaje de texto de prueba\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Enviar\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Marca la casilla para \u003cstrong>confirmar que todos los destinatarios de los mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Enviar mensaje de texto\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No puedes personalizar el número desde el que se envía el mensaje de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Mensaje","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Tu mensaje debe incluir el nombre de tu empresa, pero no puede incluir enlaces. Puedes agregar caracteres especiales, código o emojis, pero estos pueden ocupar espacio adicional y contar para el límite de caracteres. \u003cstrong>Mensajes de texto enviados por destinatario\u003c/strong> te informa si se enviarán 1 o 2 mensajes de texto a cada destinatario.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si no puedes \u003cstrong>Guardar\u003c/strong> tu mensaje, acórtalo hasta que sea posible.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los destinatarios recibirán tu mensaje personalizado, el enlace de la encuesta, y el siguiente texto para darse de baja, que no puede editarse:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"color7","content":"Resp. AYUDA p/info. DETENER p/baja. Pueden aplicar cargos X dat/msjs","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Idioma del mensaje de texto"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"En la sección Diseña tu encuesta, puedes \u003ca href=\"/es-la/surveymonkey/manage/survey-language/\" data-type=\"surveymonkey\" data-id=\"3939\">cambiar el idioma de tu encuesta\u003c/a>. El texto para darse de baja se traduce automáticamente a este idioma, pero debes incluir tus propias traducciones para el título, las preguntas y las respuestas de tu encuesta.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"No compartas información personal además del nombre de tu empresa"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No incluyas ninguna información personal, como nombres de personas u otra información que identifique a una persona o un negocio, además del nombre de tu empresa. Si incluyes información personal en el mensaje de texto y recibes una \u003ca href=\"/es-la/surveymonkey/policy/privacy-rights/\" data-type=\"surveymonkey\" data-id=\"3727\">solicitud de Derecho a ser olvidado\u003c/a>, es posible que debas eliminar el recopilador completo y todas las respuestas recopiladas a fin de cumplir la solicitud.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Opciones","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Actualiza las \u003ca href=\"/es-la/surveymonkey/send/collector-options/\" target=\"_blank\" rel=\"noreferrer noopener\">opciones del recopilador\u003c/a> para controlar la experiencia de responder la encuesta o agregar restricciones a la encuesta. Para agregar \u003ca href=\"/es-la/surveymonkey/teams/custom-sender-name/\" data-type=\"surveymonkey\" data-id=\"3815\" target=\"_blank\" rel=\"noreferrer noopener\">el dominio personalizado de tu equipo\u003c/a>, haz clic en \u003cstrong>URL personalizada\u003c/strong> en \u003cstrong>Opciones\u003c/strong> y selecciona \u003cstrong>Activado, mostrar una URL personalizada para la encuesta\u003cbr />\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"contacts","backgroundColor":"","content":"Agregar contactos","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Agregar contactos","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los contactos deben tener un número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. Los clientes de Australia solo pueden enviar mensajes de texto a números de Australia. Existen varias maneras de agregar destinatarios al mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Escribe o pega los números de teléfono en el campo \u003cstrong>Enviar a\u003c/strong> y presiona Intro. También puedes agregar \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/send/organizing-contacts/\" target=\"_self\">grupos\u003c/a> de contacto.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Agregar contactos\u003c/strong> para importar nuevos contactos, cargar una hoja de cálculo CSV, importar desde otro sitio o copiar y pegar una lista de números de teléfono.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Todos los números de teléfono nuevos que ingreses o importes se guardarán en \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/\">Contactos\u003c/a>. Puedes agregar hasta 5000 contactos por mensaje de texto. Después de que \u003ca href=\"#preview-send\" data-type=\"internal\" data-id=\"#preview-send\">envíes el mensaje de texto\u003c/a>, no podrás enviar más mensajes con el mismo recopilador. Pero puedes crear un nuevo recopilador para la misma encuesta y enviar más mensajes.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Usa \u003ca href=\"/es-la/surveymonkey/send/custom-data/\" target=\"_self\">datos personalizados\u003c/a> para incluir información que conoces sobre los encuestados en los resultados de la encuesta.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Importar formato","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey actualiza automáticamente el formato de la información de tus contactos a formato E.164 para ayudarte a evitar errores de importación.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los números de teléfono de tus destinatarios se actualizan en el campo \u003cstrong>Enviar a\u003c/strong> para incluir el código de país, y los números de teléfono de tus contactos se actualizan en el campo \u003cstrong>Enviar a\u003c/strong> para incluir el código de país y el nombre del contacto si hay datos personalizados guardados en tu cuenta. Se eliminan todos los caracteres no numéricos. Puedes ingresar o importar manualmente un archivo CSV con números de teléfono en estos formatos: ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"center","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>EE. UU. y CA\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Reino Unido\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>AU\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>+1xxxxxxxxxx\u003c/td>\u003ctd>+44xxxxxxxxxx \u003cbr>(formato E.164)\u003c/td>\u003ctd>+61xxxxxxxxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>(xxx) xxx-xxxx\u003c/td>\u003ctd>0xxxx xxxxxx \u003cbr>(formato local)\u003c/td>\u003ctd>0xxx xxx xxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>xxxxxxxxxx\u003c/td>\u003ctd>011 44 xxxx xxxxxx \u003cbr>(formato de salida internacional de EE. UU.)\u003c/td>\u003ctd>011 61 xxx xxx xxx\u003c/td>\u003c/tr>\u003ctr>\u003ctd>xxx-xxx-xxxx\u003c/td>\u003ctd>\u003c/td>\u003ctd>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"sm/accordion","atts":{"condense":false,"expandAll":false,"panelCount":1,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Opciones de importación y resolución de problemas"},"blocks":[{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Importación manual y CSV\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si estás pegando información usando la opción de importación manual o importando un archivo CSV, enumera los datos en este orden: Dirección de correo electrónico, Número de teléfono, Nombre, Apellido, Campo personalizado 1, Campo personalizado 2, etc. Puedes dejar un espacio en blanco entre comas o en una celda de columna si no tienes información para un contacto. \u003ca href=\"https://surveymonkey--c.na45.content.force.com/servlet/servlet.FileDownload?file=0153A000004oCfa\">\u003c/a>Si ves un error sobre contactos no válidos o que “algo salió mal” al agregar destinatarios o intentar enviar un mensaje de texto, significa que tu lista no se formateó correctamente o que agregaste números de teléfono duplicados, dados de baja o devueltos.\u003cbr>\u003cbr>\u003cstrong>¡SUGERENCIA! \u003c/strong>\u003ca href=\"https://prod.smassets.net/assets/content/help/Text-Message-example-CSV.png\" target=\"_blank\" rel=\"noreferrer noopener\">Consulta una imagen de un archivo CSV de ejemplo\u003c/a> para ver el formato correcto. ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Importar correo electrónico\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Puedes usar \u003cstrong>Gmail, Yahoo! Mail, LinkedIn, Office 365 o Outlook.com\u003c/strong> para importar todos tus contactos. Si modificas tus contactos en tu cuenta de correo electrónico, no se reflejarán en SurveyMonkey. Tu cuenta de SurveyMonkey no está sincronizada con esas aplicaciones.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Para agregar solo algunos contactos o importar contactos de otro proveedor de correo electrónico o sitio, entra a tu cuenta de correo electrónico y exporta los contactos que desees como un archivo CSV, luego importa el archivo en SurveyMonkey.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Outlook.com, el servicio de correo electrónico web gratuito anteriormente conocido como Hotmail.com, es diferente de la aplicación de correos Microsoft Office Outlook. Para importar contactos desde Microsoft Office Outlook, primero exporta tus contactos a un archivo CSV y luego importa el archivo. O bien, pregunta a tu departamento de TI si tu aplicación de Outlook es compatible con la tecnología de Office 365.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"\u003cstrong>Solución de errores de importación\u003c/strong>","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si ves un error sobre contactos no válidos o que “algo salió mal” cuando agregas contactos o intentas enviar un mensaje de texto, significa:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Tu lista no tiene el formato correcto o","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Agregaste un número de teléfono duplicado, dado de baja o rechazado.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Ordena tu lista manual u hoja de cálculo, luego intenta importar de nuevo. Estos son algunos consejos:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"No importes una hoja de cálculo con más de 1000 números de teléfono. Desglosa tus contactos de mensajes de texto en varios archivos CSV con menos de 1000 filas cada uno e impórtalos a varios recopiladores. O copia y pega las filas de la hoja de cálculo usando la opción de importación manual.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Elimina la fila del encabezado de tu hoja de cálculo. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Asegúrate de utilizar un delimitador aceptado para la hoja de cálculo (dos puntos, punto y coma, coma o tabulación) y de que la codificación de caracteres sea Unicode (UTF-8 o UTF-16).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Si utilizas una Mac, intenta guardar tu archivo como MS-DOS separado por comas (.cvs). Ve a Archivo > Guardar como > Formato.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"preview-send","backgroundColor":"","content":"Vista previa y enviar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Vista previa y enviar tu mensaje de texto","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"A medida que actualizas tu mensaje y tus opciones, la vista previa móvil a la derecha muestra una vista previa de tu texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Probar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Puedes enviar un mensaje de texto de prueba a cualquier número de teléfono de los EE. UU., Canadá, Reino Unido o Australia. El enlace a la encuesta que aparece en la prueba te permite obtener una \u003ca rel=\"noopener\" href=\"/es-la/surveymonkey/create/previewing-testing/\" target=\"_self\">vista previa de la encuesta\u003c/a> sin que se guarden las respuestas. El envío de mensajes de prueba puede utilizar hasta 2 mensajes de texto de tu \u003ca href=\"#team-settings\" data-type=\"internal\" data-id=\"#team-settings\">saldo de mensajes de texto\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Enviar tu mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Cuando todo esté listo, haz clic en \u003cstrong>Enviar\u003c/strong>. Asegúrate de seguir nuestra \u003ca href=\"https://es.surveymonkey.com/mp/legal/acceptable-uses-policy/?ut_source=help_center\" target=\"_blank\" rel=\"noopener\">Política de usos aceptables\u003c/a> y marca la casilla para \u003cstrong>confirmar que todos los destinatarios de mensajes de texto han dado su consentimiento para recibir estos mensajes de mi parte de acuerdo con las leyes correspondientes y que he identificado a mi empresa en mi mensaje\u003c/strong>. Eres responsable de enviar encuestas solo a personas que hayan aceptado recibir mensajes de texto tuyos. Luego puedes hacer clic en \u003cstrong>Enviar texto\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>No es posible programar un mensaje de texto para enviarlo más tarde, enviar recordatorios o mensajes de agradecimiento, ni invitar a más destinatarios en el mismo recopilador. Pero puedes crear un nuevo recopilador de mensajes de texto para enviar más mensajes.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"track-analyze","backgroundColor":"","content":"Realiza un seguimiento de contactos y analiza tus resultados","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Realiza un seguimiento de contactos y analiza tus resultados","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"Gráficas que muestran los resultados del recopilador de mensajes de texto. Una gráfica muestra cuántos mensajes de texto se enviaron, cuántos fueron devueltos, cuántos se dieron de baja y el saldo de los mensajes de texto. La otra gráfica muestra la cantidad de respuestas completas y parcialmente completas.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-750x315.png","width":750,"height":315},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking-768x322.png","width":768,"height":322},"full":{"src":"https://prod.smassets.net/assets/content/help/text-message-tracking.png","width":801,"height":336}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Realizar un seguimiento de respuestas y destinatarios","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"En la pestaña \u003cstrong>Descripción general\u003c/strong> revisa la cantidad de mensajes de texto que enviaste, si hay algún número de teléfono rechazado y la cantidad de respuestas que recibiste.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Puedes ver una lista de los destinatarios agregados al recopilador y el estado de respuesta de cada uno de ellos en la pestaña \u003cstrong>Destinatarios\u003c/strong>. Haz clic en \u003cstrong>Todos los destinatarios\u003c/strong> para filtrar destinatarios. Si deseas editar los detalles del destinatario, puedes editarlos en \u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/#manage\">Contactos\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Números de teléfono dados de baja o rechazados"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No puedes enviar mensajes a personas que se hayan \u003ca href=\"/es-la/surveymonkey/send/bounced-contacts/\" data-type=\"surveymonkey\" data-id=\"3871\">dado de baja o cuyos correos sean devueltos\u003c/a>. Puedes revisar los números de teléfono que se dieron de baja o que fueron rechazados en la pestaña \u003cstrong>Destinatarios\u003c/strong>.\u003cbr>\u003cbr>Las personas desinscritas o devueltas en algún momento anterior pueden \u003ca href=\"/es-la/surveymonkey/send/sms/\" data-type=\"surveymonkey\" data-id=\"3949\">volver a incluirse\u003c/a> si desean realizar la encuesta. Después de que se vuelvan a suscribir, debes crear un nuevo recopilador de mensajes de texto para enviarles la encuesta (el recopilador anterior continuará poniéndolos en la lista como dados de baja o rechazados).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Eliminar destinatarios"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si un \u003ca href=\"/es-la/surveymonkey/policy/privacy-rights/\" data-type=\"surveymonkey\" data-id=\"3727\">destinatario exige ejercer su derecho de supresión\u003c/a>, el titular de la cuenta necesitará eliminar todos los datos personales del destinatario, así como de las respuestas que este haya enviado.\u003cbr>\u003cbr>Para eliminar un destinatario del recopilador:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Ve a la sección \u003cstrong>Recopila respuestas\u003c/strong> de la encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Abre el recopilador de mensajes de texto que usaste para enviar tu encuesta.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la pestaña \u003cstrong>Destinatarios\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la fila del destinatario.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en \u003cstrong>Eliminar registro del destinatario\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Esto elimina al destinatario del recopilador de mensajes de texto. Cuando recibas una solicitud de derecho a la supresión, también te recomendamos lo siguiente:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003ca href=\"/es-la/surveymonkey/manage/deleting-responses/\" data-type=\"surveymonkey\" data-id=\"3965\">Eliminar la respuesta individual\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003ca href=\"https://help.surveymonkey.com/es-la/surveymonkey/send/organizing-contacts/#manage\" data-type=\"surveymonkey\">Eliminar el contacto del destinatario\u003c/a>","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Analiza los resultados","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Desde la sección \u003ca href=\"/es-la/surveymonkey/analyze/analyzing-results/\" target=\"_self\" rel=\"noopener\">Analiza los resultados\u003c/a> de tu encuesta, puedes examinar, filtrar y comparar respuestas. Puedes \u003ca href=\"/es-la/surveymonkey/analyze/filter-rules/?beta=true\" target=\"_self\" rel=\"noopener\">filtrar\u003c/a> por recopilador o datos personalizados para reducir las respuestas.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si tus contactos incluyen datos personalizados, puedes verlos en las \u003ca href=\"/es-la/surveymonkey/analyze/individual-responses/\" target=\"_self\" rel=\"noopener\">respuestas individuales\u003c/a> o en las \u003ca href=\"/es-la/surveymonkey/analyze/exports/\" target=\"_self\" rel=\"noopener\">exportaciones de datos de respuestas\u003c/a>, a menos que estén activadas las \u003ca href=\"/es-la/surveymonkey/send/anonymous-responses/\" target=\"_self\" rel=\"noopener\">respuestas anónimas\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Los números de teléfono de los destinatarios no se incluyen en Analiza los resultados, así que recomendamos usar \u003ca href=\"/es-la/surveymonkey/send/custom-data/\" target=\"_self\">datos personalizados\u003c/a> para ver información identificable como el nombre, el apellido u otros datos útiles.\u003c/p>"}},{"type":"mds/heading","atts":{"anchorLink":"team-settings","backgroundColor":"","content":"Ajustes del equipo","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Ajustes del equipo","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Permitir que las personas envíen encuestas por mensaje de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"De manera predeterminada, ninguna persona en el equipo tiene permitido enviar encuestas por mensaje de texto. El administrador principal \u003ca href=\"/es-la/surveymonkey/teams/enterprise-settings/\" target=\"_self\" rel=\"noopener\">controla si las personas del equipo pueden o no enviar encuestas por mensaje de texto\u003c/a>. También elige quién puede enviar encuestas por mensaje de texto: \u003cstrong>todo su equipo\u003c/strong> o solo \u003cstrong>personas específicas\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si solo ciertas personas pueden enviar mensajes de texto, el administrador principal o el administrador deben activar esta opción para esas personas en \u003ca rel=\"noopener\" href=\"https://es.surveymonkey.com/team/users/?ut_source=help_center\" target=\"_blank\">Administrar usuarios\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":false,"panelCount":1,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Pasos para administrar usuarios"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para permitir que personas específicas envíen encuestas por mensaje de texto:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Mi equipo\u003c/strong> desde la barra superior de navegación.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Selecciona \u003cstrong>Administrar usuarios\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Haz clic en la fila del usuario para \u003cstrong>Ver detalles del usuario\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"En la sección \u003cstrong>Ajustes individuales\u003c/strong>, haz clic para activar la opción \u003cstrong>Permitir que esta persona envíe encuestas por mensaje de texto\u003c/strong>.","showAuth":"all"}}]}]}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Los miembros del equipo que tienen acceso pueden crear recopiladores de mensajes de texto. Si se desactiva el acceso más adelante, el miembro del equipo no podrá enviar ni crear recopiladores de mensajes de texto, pero podrá ver los recopiladores existentes.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Saldo de mensajes de texto","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"El Saldo de mensajes de texto es el número compartido de mensajes de texto que tu equipo puede enviar mediante el recopilador de mensajes de texto. Puedes ver el Saldo de mensajes de texto de tu equipo al crear tu recopilador de mensajes de texto y en la pestaña Descripción general del recopilador.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Si necesitas enviar la encuesta por mensaje de texto a más personas de lo que permite tu Saldo de mensajes de texto, contacta a tu administrador principal, quien puede trabajar con el Gerente del éxito del cliente para aumentar el saldo de mensajes de texto.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"survey-takers","backgroundColor":"","content":"Qué pueden hacer los encuestados","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Qué pueden hacer los encuestados","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Para responder una encuesta, las personas tocan el enlace incluido en el texto para abrir la encuesta en un navegador móvil.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cp>\n\u003cstrong>¡SUGERENCIA!\u003c/strong> Si estás recibiendo invitaciones por mensaje de texto, descubre \u003ca href=\"/es-la/surveymonkey/send/sms/\" target=\"_self\">por qué, cómo suscribirte o darte de baja y cómo reportar los mensajes no deseados\u003c/a>.\u003c/p>"}}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/send/text-message/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/send/text-message/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/send/text-message/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/send/text-message/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/send/text-message/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/send/text-message/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/send/text-message/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/send/text-message/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/send/text-message/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/send/text-message/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/send/text-message/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/send/text-message/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"Envía a las personas un mensaje de texto con un enlace para responder tu encuesta. Los encuestados pueden abrir el enlace para responder la encuesta en su navegador móvil.","robots_index":"index","robots_follow":"follow","title":"Cómo enviar una encuesta por mensaje de texto | SurveyMonkey"},"primary_category":0,"author":{"name":"Gamze Uslu","image":"https://secure.gravatar.com/avatar/5dc91bde6b04ff00a42db11658385ecf?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":11,"slug":"send","name":"Enviar encuestas","description":"","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/","path":"/es-la/surveymonkey/send/","subcategories":[{"id":46,"slug":"more-ways-to-send","name":"Más maneras de enviar","description":"","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/#more-ways-to-send","path":"/es-la/surveymonkey/send/"}]}],"related_posts":[{"id":8371,"type":"article","title":"Language Codes","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/language-code/","path":"/es-la/surveymonkey/send/language-code/","date":"2023-12-07T13:58:04","date_modified":"2024-02-09T14:15:39","excerpt":"When sending a multilingual survey via email invitation, you need to assign a language code to each of your contacts. ","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":8370,"type":"article","title":"Cómo enviar encuestas multilingües mediante una invitación por correo electrónico","link":"https://help.surveymonkey.com/es-la/surveymonkey/send/email-multilingual-surveys/","path":"/es-la/surveymonkey/send/email-multilingual-surveys/","date":"2023-12-07T13:48:58","date_modified":"2024-03-04T02:50:16","excerpt":"El recopilador de invitaciones multilingües por correo electrónico te permite enviar invitaciones personalizadas a tus encuestas en múltiples idiomas, enviar recordatorios o correos electrónicos de agradecimiento, monitorear datos analíticos por correo electrónico y hacer un seguimiento de quiénes respondieron.","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":37,"type":"article","title":"¿Puede un encuestado responder la misma pregunta o página varias veces?","link":"https://help.surveymonkey.com/es-la/surveymonkey/create/answering-multiple-times/","path":"/es-la/surveymonkey/create/answering-multiple-times/","date":"2022-03-14T04:12:00","date_modified":"2024-01-22T16:39:30","excerpt":"Puedes permitir que los encuestados respondan más de una vez o copiar preguntas para que los encuestados puedan responder tantas como necesiten. Si esas opciones no satisfacen tus necesidades, Wufoo podría ser la mejor opción para ti.","product":"surveymonkey","images":{},"featured_image_alt":""}]}},"taxonomy":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"taxonomyData":{},"totalPages":0,"totalPosts":0}}; window.__RECAPTCHA_SITE_KEY__ = "6LfG3rIUAAAAAB8EKgW6xnZD1DvqTwvK5Sx9y8DR"; window.__SIGNALFX_RUM_TOKEN__ = "sQvFKbuVAQ6lpDYzLaTwrw"; window.__OTEL_RUM_SAMPLE_RATE__ = "0.25"; window.__FEATURE_RECAPTCHA__ = "1"; window.__HELP_CENTER_SWIFTYPE_ENGINE_KEY__ = "oHjQNKCNxf9FvxKU2xJG"; window.__HELP_CENTER_SWIFTYPE_UNIVERSAL_ENGINE_KEY__ = "4XcwssU4qe7qx98S8yyY"; </script> <script id="__LOADABLE_REQUIRED_CHUNKS__" type="application/json">[276,3198,5530,2434,9889,2932,2276,4621,9349,6411,5669,5400,3994,1321,4824,1047,9955,6975,3141,418,4064,7200,1726,6273,5305]</script><script id="__LOADABLE_REQUIRED_CHUNKS___ext" type="application/json">{"namedChunks":["helpApp-pages-Article"]}</script> <script async 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