How to use TRACEROUTE - Krystal Hosting Knowledge Base

<!DOCTYPE html> <html lang="en"> <head> <title>How to use TRACEROUTE - Krystal Hosting Knowledge Base</title> <meta name="description" content="We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here."> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="shortcut icon" href="https://files.helpdocs.io/8nzbvyta9f/favicon.svg"> <meta property="og:title" content="How to use TRACEROUTE"> <meta property="twitter:title" content="How to use TRACEROUTE"> <meta property="og:description" content="We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here."> <meta property="twitter:description" content="We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here."> <meta property="og:type" content="article"> <meta property="twitter:card" content="summary_large_image"> <meta property="og:image" content="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565708276119/tracert-1.jpg"> <meta property="twitter:image:src" content="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565708276119/tracert-1.jpg"> <meta property="og:url" content="https://help.krystal.io/web-hosting/how-to-use-traceroute"> <meta property="twitter:site" content="https://help.krystal.io"> <meta property="article:published_time" content="2019-08-13T08:30:34Z"> <meta property="article:modified_time" content="2024-10-21T12:38:38Z"> <meta property="og:site_name" content="Krystal Hosting"> <script type="application/ld+json">{"@context":"http://schema.org","@type":"TechArticle","articleBody":"This article is part of our Network troubleshooting series and covers the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet to another. It can therefore be useful in identifying at what point on the path between the source and destination an issue is occurring. Traceroute is available on Windows and Mac computers - and either natively or via an app for other devices. You can Traceroute an IP address, or a hostname. General notes. Some hops on a traceroute may show a Request timed out - this is completely normal and can be caused by things like firewalls not responding to the Internet Control Messaging Protocol (ICMP) packets that Traceroute uses. Each hop of the journey is usually a router on the internet passing your traffic long on its way to the destination. The three numbers shown within each hop are the Round Trip Times (RTT) to that hop. Sometimes a traceroute will end with several rows of * * * Request timed out. - this doesn't necessarily mean the destination is unreachable - it may be that a firewall, or the device itself is just not responding to ICMP packets. You may find you can connect to the device with a browser or other application quite successfully. Windows. Open a Command Prompt (or MS-DOS window) - from the Start menu. The command on windows is tracert. The following screenshot shows a traceroute to hera.krystal.co.uk tracert hera.krystal.co.uk. You can view additional options by running the command tracert /?. Apple macOS. Whilst you can run TRACEROUTE in a terminal window - we recommend using the Network Utility. Open Terminal: Go to Applications \u003e Utilities \u003e Terminal or use Spotlight (Cmd + Space) to search for \"Terminal.\".. Run the Traceroute Command: In the Terminal window, type the following command and hit Enter : traceroute example.com. Replace \"example.com\" with the domain name or IP address you're tracing (e.g., traceroute hera.krystal.co.uk ).. What can you tell from the Traceroute results. Traceroute can potentially give an indication of where an issue may lie between the source and destination devices. Sometimes it can be more helpful to have a traceroute in both directions - from source to destination, and destination to source - but this isn't always possible.","articleSection":"Web Hosting","author":{"@type":"Person","image":"https://www.gravatar.com/avatar/c7d18870382596718fcad368bbae3ecd?d=mm\u0026s=150","name":"Ben Oates"},"dateCreated":"2019-08-13T08:30:34Z","dateModified":"2024-10-21T12:38:38Z","datePublished":"2019-08-13T08:30:34Z","headline":"How to use TRACEROUTE","image":"https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565708276119/tracert-1.jpg","mainEntityOfPage":"https://help.krystal.io/web-hosting/how-to-use-traceroute","publisher":{"@type":"Organization","logo":"https://files.helpdocs.io/8nzbvyta9f/logo.png?t=1669998786961","name":"krystal"},"thumbnailUrl":"https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565708276119/tracert-1.jpg","url":"https://help.krystal.io/web-hosting/how-to-use-traceroute","version":16,"wordCount":382}</script> <link rel="canonical" href="https://help.krystal.io/web-hosting/how-to-use-traceroute"> <link rel="stylesheet" href="https://cdn.helpdocs.io/css/highlightjs-github-gist.min.css?v=1740239498">  <script src="https://cdn.helpdocs.io/js/jquery.min.js?v=1565690126"></script> <script src="https://cdn.helpdocs.io/js/tether.min.js?v=1565690126"></script> <script src="https://cdn.helpdocs.io/js/bootstrap.min.js?v=1565690126"></script> <link rel="stylesheet" href="https://cdn.helpdocs.io/css/bootstrap.min.css?v=1565690126"> <link rel="stylesheet" href="https://cdn.helpdocs.io/css/font-awesome.min.css?v=1565690126"> <link rel="stylesheet" href="https://cdn.helpdocs.io/css/tether.min.css?v=1565690126"> <link rel="stylesheet" href="https://cdn.helpdocs.io/css/glyphicons.css?v=1565690126">  <link href="https://cdnjs.cloudflare.com/ajax/libs/magnific-popup.js/1.1.0/magnific-popup.min.css" type="text/css" rel="stylesheet"><script src="https://cdnjs.cloudflare.com/ajax/libs/magnific-popup.js/1.1.0/jquery.magnific-popup.min.js" type="text/javascript"></script><script type="text/javascript"> (function() { $(function() { $('#article img').each(function() { $(this).wrap('<a></a>'); 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} </style> <div id="article"> <div id="meta" class="row"> <div class="col-xs-12 col-md-10 offset-md-1 col-lg-10 offset-lg-1"> <p id="breadcrumbs" class="small-capital-text"> <a href="/"> All Categories </a> > <a href="/web-hosting" aria-label="Web Hosting"> <span property="name">Web Hosting</span> </a> </li> > How to use TRACEROUTE </p> </div> </div> <div id="body" class="row"> <div class="col-xs-12 col-md-10 offset-md-1 col-lg-10 offset-lg-1"> <div class="full-article-card"> <div class="card-block"> <h1 class="full-article-title">How to use TRACEROUTE</h1> <p class="meta small-capital-text full-article-author-meta author-text"> <img class="img-fluid full-article-author-image" src="https://www.gravatar.com/avatar/c7d18870382596718fcad368bbae3ecd?d=mm&s=150"> <span class="text-muted"> Updated 4 months ago by Ben Oates </span> </p> <p>This article is part of our <a href="/article/e6zb8ihkhh-network-troubleshooting">Network troubleshooting</a> series and covers the use of Traceroute.</p><p>Traceroute is a tool to help identify the path from one device on the internet to another. It can therefore be useful in identifying at what point on the path between the source and destination an issue is occurring.</p><p>Traceroute is available on Windows and Mac computers - and either natively or via an app for other devices.</p><p>You can Traceroute an IP address, or a hostname.</p><h3 id="general_notes">General notes</h3><p>Some hops on a traceroute may show a Request timed out - this is completely normal and can be caused by things like firewalls not responding to the Internet Control Messaging Protocol (ICMP) packets that Traceroute uses.</p><p>Each hop of the journey is usually a router on the internet passing your traffic long on its way to the destination.</p><p>The three numbers shown within each hop are the Round Trip Times (RTT) to that hop.</p><p>Sometimes a traceroute will end with several rows of <code>* * * Request timed out.</code> - this doesn't necessarily mean the destination is unreachable - it may be that a firewall, or the device itself is just not responding to ICMP packets.</p><p>You may find you can connect to the device with a browser or other application quite successfully.</p><h3 id="windows">Windows</h3><ol><li>Open a Command Prompt (or MS-DOS window) - from the Start menu.</li><li>The command on windows is <code>tracert</code></li><li>The following screenshot shows a traceroute to hera.krystal.co.uk<br/><code>tracert hera.krystal.co.uk</code><figure><img src="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565708276119/tracert-1.jpg"/></figure></li><li>You can view additional options by running the command <code>tracert /?</code><figure><img src="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1565709078430/tracert-2.jpg"/></figure></li></ol><h3 id="apple_mac_os">Apple macOS</h3><p>Whilst you can run TRACEROUTE in a terminal window - we recommend using the Network Utility.</p><ol><li><strong>Open Terminal:</strong><ul><li>Go to <strong>Applications</strong> > <strong>Utilities</strong> > <strong>Terminal</strong> or use <strong>Spotlight</strong> (Cmd + Space) to search for "Terminal."</li></ul><figure><img src="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1729514168888/image.png"/></figure></li><li><strong>Run the Traceroute Command:</strong><ul><li>In the Terminal window, type the following command and hit <strong>Enter</strong>: <code>traceroute example.com</code></li><li>Replace "example.com" with the domain name or IP address you're tracing (e.g., <code>traceroute hera.krystal.co.uk</code>).</li></ul><figure><img src="https://files.helpdocs.io/8nzbvyta9f/articles/onl165n8l6/1729514204858/image.png"/></figure></li></ol><h3 id="what_can_you_tell_from_the_traceroute_results">What can you tell from the Traceroute results</h3><p>Traceroute can potentially give an indication of where an issue may lie between the source and destination devices.</p><p>Sometimes it can be more helpful to have a traceroute in both directions - from source to destination, and destination to source - but this isn't always possible.</p> </div> <hr/> <div id="feedback" class="card-block" data-thanks="Got it!"> <h3>How did we do?</h3> <div class="btn-group" role='group' aria-label='Feedback'> <button class="feedback-positive btn btn-link" type='button'> <svg width="50" height="50" xmlns="http://www.w3.org/2000/svg"> <g fill="none" fill-rule="evenodd"> <circle fill="#FFDF86" cx="25" cy="25" r="25"/> <path d="M13.6 18.8a79.3 79.3 0 0 1-6.3-7.3 5.4 5.4 0 0 1 .6-7.6 4 4 0 0 1 4.4-.4c.9.5 1.4 1.2 1.8 2 .2.3.6.3.8 0 .4-.9 1-1.6 2-2a4 4 0 0 1 3.7 0c2.8 1.7 3.1 5.8 1 8a83.7 83.7 0 0 1-6.1 7.3c-.6.5-1.4.5-2 0zm21 .6c-2.5-2.7-4.5-5-6.3-7.6a5.8 5.8 0 0 1 .6-7.9c1.3-1 3-1.2 4.4-.3.9.4 1.4 1.1 1.8 2 .2.3.6.3.8 0 .4-1 1-1.7 2-2.1 1.2-.7 2.6-.7 3.7 0 2.8 1.7 3.1 6 1 8.4a86 86 0 0 1-6.1 7.5c-.6.6-1.4.6-2 0z" fill="#F71272"/> <path d="M10 28c0-1.6 5.9 4.7 15 4.7S40 26 40 28s-5.3 14.8-15 14.8S10 29.6 10 28z" fill="#866B21"/> </g> </svg> </button> <button class="feedback-neutral 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