Paw Print Genetics

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<li> <a class="main-nav" href="/faq/" title="Frequently Asked Questions">FAQ</a> </li> <li> <a class="main-nav" href="/contact/" title="Contact Us">Contact</a> </li> </ul> </div> </div> </nav> <div id="main" role="main"> <div id="content"> <header class="masthead"> <div class="container"> <h1>Frequently Asked Questions</h1> </div> </header> <div class="container"> <section> <article id="faqTopics" class="card card-info"> <header class="card-article"> Look through our most frequently asked questions to learn more about what we offer and how we provide you with the most comprehensive results.<br> <strong>If you can't find what you're looking for, don't hesitate to <a href="/contact/" title="Contact Us">contact us</a>.</strong> </header> <div class="row tabs-left"> <nav class="col-sm-3 divider-vertical"> <ul class="nav nav-tabs nav-stacked" role="tablist"> <li class="active" role="presentation"> <a href="#topic1" data-toggle="tab" role="tab" >Overview</a> </li> <li class="" role="presentation"> <a href="#topic2" data-toggle="tab" role="tab" >Testing</a> </li> <li class="" role="presentation"> <a href="#topic6" data-toggle="tab" role="tab" >Add a Dog and Find Tests</a> </li> <li class="" role="presentation"> <a href="#topic3" data-toggle="tab" role="tab" >Sample Collection</a> </li> <li class="" role="presentation"> <a href="#topic4" data-toggle="tab" role="tab" >Billing and Shipping</a> </li> <li class="" role="presentation"> <a href="#topic5" data-toggle="tab" role="tab" >Reporting</a> </li> </ul> </nav> <div class="col-sm-9 tab-content"> <div class="tab-pane active" id="topic1"> <ul> <li> <a href="#why-test">Why test?</a> </li> <li> <a href="#who-should-test">Who should test?</a> </li> <li> <a href="#why-paw-print-genetics">Why Paw Print Genetics?</a> </li> <li> <a href="#iso-accreditation">ISO Accreditation?</a> </li> <li> <a href="#many-of-the-words-you-use-are-medical-terms-is-there-a-way-i-can-look-up-these-terms">Many of the words you use are medical terms. Is there a way I can look up these terms?</a> </li> <li> <a href="#how-can-i-ensure-the-privacy-of-my-information">How can I ensure the privacy of my dog's information?</a> </li> <li> <a href="#do-you-submit-my-results-to-ofa-orthopedic-foundation-for-animals">Do you submit my results to OFA (Orthopedic Foundation for Animals) or other registries?</a> </li> <li> <a href="#does-my-genetic-test-expire">Does my genetic test expire?</a> </li> </ul> </div> <div class="tab-pane" id="topic2"> <ul> <li> <a href="#what-does-paw-print-genetics-test-for">What does Paw Print Genetics test for?</a> </li> <li> <a href="#how-does-paw-print-genetics-select-the-tests-they-offer">How does Paw Print Genetics select the tests they offer?</a> </li> <li> <a href="#when-should-i-test">When should I test?</a> </li> <li> <a href="#can-i-test-before-my-puppies-are-weaned">Can I test before my puppies are weaned?</a> </li> <li> <a href="#why-should-i-order-a-panel">Why should I order a panel?</a> </li> <li> <a href="#why-would-i-order-tests-from-a-related-breed">Why would I order tests from a related breed?</a> </li> <li> <a href="#does-paw-print-genetics-do-parentage-or-lineage-testing">Does Paw Print Genetics do parentage or lineage testing?</a> </li> <li> <a href="#where-can-i-find-prices-for-paw-print-genetics-tests">Where can I find prices for Paw Print Genetics' tests?</a> </li> <li> <a href="#my-bitch-is-pregnant-will-this-interfere-with-the-testing">My bitch is pregnant. Will this interfere with the testing?</a> </li> <li> <a href="#when-is-the-best-time-to-test-a-puppy">When is the best time to test a puppy?</a> </li> </ul> </div> <div class="tab-pane" id="topic6"> <ul> <li> <a href="#how-to-add-dogs-to-your-account">How to Add Dogs to Your Account?</a> </li> <li> <a href="#how-to-add-tests-to-your-dogs">How to Add Tests to Your Dogs?</a> </li> </ul> </div> <div class="tab-pane" id="topic3"> <ul> <li> <a href="#how-do-i-know-you-got-dna-from-my-samples">How do I know you got DNA from my samples?</a> </li> <li> <a href="#how-often-do-you-not-get-the-dna-that-is-needed">How often do you not get the DNA that is needed?</a> </li> <li> <a href="#how-can-i-ensure-that-i-am-doing-the-swabbing-correctly">How can I ensure that I am doing the swabbing correctly?</a> </li> <li> <a href="#does-paw-print-genetics-bank-dna">Does Paw Print Genetics bank DNA?</a> </li> <li> <a href="#can-i-test-before-my-puppies-are-weaned">Can I test before my puppies are weaned?</a> </li> </ul> </div> <div class="tab-pane" id="topic4"> <ul> <li> <a href="#does-paw-print-genetics-provide-kits">Does Paw Print Genetics provide kits?</a> </li> <li> <a href="#can-i-track-my-samples-on-line">Can I track my samples on-line?</a> </li> <li> <a href="#does-paw-print-genetics-pay-for-shipping-of-swab-kits-to-customers">Does Paw Print Genetics pay for shipping of swab kits to customers?</a> </li> </ul> </div> <div class="tab-pane" id="topic5"> <ul> <li> <a href="#how-long-do-results-take">How long do results take?</a> </li> <li> <a href="#how-do-i-know-the-results-i-receive-are-accurate-and-reliable">How do I know the results I receive are accurate and reliable?</a> </li> <li> <a href="#what-is-a-canine-genetic-health-certificatesupcopysup">What is a Canine Genetic Health Certificate™?</a> </li> <li> <a href="#what-is-genetic-counseling">What is genetic counseling?</a> </li> <li> <a href="#how-do-i-receive-genetic-counseling-from-paw-print-genetics">How do I receive genetic counseling from Paw Print Genetics?</a> </li> <li> <a href="#what-are-inherited-genetic-diseases">What are inherited genetic diseases?</a> </li> <li> <a href="#what-possible-results-might-i-receive">What possible results might I receive?</a> </li> <li> <a href="#do-you-submit-my-results-to-ofa-orthopedic-foundation-for-animals">Do you submit my results to OFA (Orthopedic Foundation for Animals)?</a> </li> <li> <a href="#is-it-possible-to-get-faster-results-if-im-in-a-hurry">Is it possible to get faster results if I'm in a hurry?</a> </li> </ul> </div> </div> </div> </article> </section> <section id="faqQuestions"> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="overview" class="bottomless target-point"> Overview </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="why-test" class="target-point"> <h4>Why test?</h4> <p>Bringing a new puppy into the family is a financial and emotional investment. Whether you are a professional dog breeder or simply a careful buyer, a Canine Genetic Health Certificate™聽from Paw Print Genetics聽can help you understand the potential genetic threats to your dog鈥檚 health. If you decide to breed, this information will help you select the proper mate to produce the healthiest puppies thereby increasing the value of your breeding program.</p> </li> <li id="who-should-test" class="target-point"> <h4>Who should test?</h4> <p>If you are a breeder, prospective dog owner or someone looking for a highly trained dog for specific service work, hunting or the show ring, understanding your dog鈥檚 genetic health will help you make better decisions concerning your dog. A Canine Genetic Health Certificate™聽gives you the confidence needed to invest in, breed, and train your dog.</p> </li> <li id="why-paw-print-genetics" class="target-point"> <h4>Why Paw Print Genetics?</h4> <p>Paw Print Genetics offers the largest selection of tests for inherited diseases. Our breed-specific panels offer a comprehensive service at a discounted rate, or choose only the tests you want. Our tests are economical and efficient, while using the highest medical standards in the industry. While your dog's sample is in the lab, you can track your order online and receive updates and alerts as the sample is processed. In addition to using the highest medical testing standards, Paw Print Genetics prides itself on having the finest customer support available. When we are in the office during normal business hours, we would be happy to talk with you on the phone or return your email in the same day. On weekends or holidays, we will get back to you within 24 hours to make sure we address your personal situation as quickly as possible.</p> </li> <li id="iso-accreditation" class="target-point"> <h4>ISO Accreditation?</h4> <p>Paw Print Genetics has achieved accreditation for ISO 17025 with <a href='https://customer.a2la.org/index.cfm?event=directory.detail&labPID=69DA9CB9-89B3-44FC-9946-4F5751A57675' target='_new'>A2LA</a>. ISO 17025 accreditation is achieved through development of rigorous quality systems and constant monitoring to ensure all quality objectives are met. Having ISO 17025 accreditation is a world-wide achievement and signals that the services offered within our laboratory can be trusted with the highest confidence.</p> </li> <li id="many-of-the-words-you-use-are-medical-terms-is-there-a-way-i-can-look-up-these-terms" class="target-point"> <h4>Many of the words you use are medical terms. Is there a way I can look up these terms?</h4> <p>Yes, Paw Print Genetics聽has provided a glossary of terms for you. When you find a medical term in our disease summaries, you can hover your mouse over the word and read the definition, or you can click on the word and it will take you to our glossary. If there are terms on our website that are not defined, please <a href="/contact">contact us</a>聽and we can add the definitions to our glossary.</p> <p><a href="/glossary"><strong>Review the glossary</strong></a>. </li> <li id="how-can-i-ensure-the-privacy-of-my-information" class="target-point"> <h4>How can I ensure the privacy of my dog's information?</h4> <p>Your medical information is protected by <a href="http://www.hhs.gov/ocr/privacy/" target="_blank" title="HIPAA">HIPAA</a>, an act of Congress that provides rules to ensure the security and confidentiality of your health information. Washington state and most other states have laws preventing public disclosure of veterinary treatment records.  Paw Print Genetics adheres to this law. After accurate and reliable genetic results, privacy should be the number-one concern of any laboratory. At Paw Print Genetics, we take your personal information very seriously and this includes the genetic results of your dogs and we try our very best to protect your privacy.  Although there are no privacy laws governing dogs and their genetic information, we have implemented the following procedures to try to protect your information as much as possible.  We have a strict internal privacy policy that instructs our employees on how personal information collected on our website or obtained through testing of your dogs is handled. This information belongs to the person who ordered and paid for the test. The dog's laboratory results can only be communicated to the person who ordered the test or persons assigned as Contacts on an account or Co-owners of the dog. In most cases it is the owner or breeder. In other cases, it may be a veterinarian. When a person calls our laboratory and wants to discuss a dog's result, we first verify that it is the individual that ordered the test. If it is not the individual that ordered the test, we require permission from the original customer and may require a medical release form to be signed by that original customer, releasing the information to the third party.  It’s that simple. We will not release your dog’s information to a third party without your written consent. If you have any concerns about our Privacy Policy, please <a href="/contact" title="Contact Us">contact us</a>. Although the law protects you from us disclosing information on your dog to another party, it also provides that Paw Print Genetics owns the results of any testing generated by us and the DNA extracted from samples received by Paw Print Genetics for analysis.  Thus, Paw Print Genetics reserves the right to use the DNA extracted from your sample at the discretion of Paw Print Genetics in cases of, but not limited to, disputed results, client misconduct, or suspected fraud and to discuss the results with all parties involved.</p> </li> <li id="do-you-submit-my-results-to-ofa-orthopedic-foundation-for-animals" class="target-point"> <h4>Do you submit my results to OFA (Orthopedic Foundation for Animals) or other registries?</h4> <p>Paw Print Genetics has a strict <a href="https://www.pawprintgenetics.com/search/?q=How+can+I+ensure+the+privacy+of+my+dog%27s+information%3F" target="_blank">privacy policy</a> and does not share your data with any third party without your permission.  In keeping with this policy, we do not submit data to the OFA.  Please check the <a href="https://www.ofa.org/diseases/dna-tested-diseases/all-dna-tests" target="_blank">OFA website</a> to see which laboratories that they accept specific tests from before submitting your request to them. If you do not see Paw Print Genetics on their list, please ask the OFA for clarification.  The OFA makes the determination regarding which tests they accept from each laboratory.  Once confirmed with the OFA that they accept our test results, print your Paw Print Genetics report, complete the OFA form found on their website and submit those with the required payment to OFA.  </p> <p>It is the responsibility of the customer to check with their breed club, their specific registry or with the OFA as to whether the testing they want to order from Paw Print Genetics is accepted for registration. </p> </li> <li id="does-my-genetic-test-expire" class="target-point"> <h4>Does my genetic test expire?</h4> <p>To ensure the seamless progression of your test, please submit your sample within 24 months from the date of purchase. Tests beyond this timeframe cannot be accommodated, and refunds will not be issued.</p> </li> </ul> </div> </article> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="testing" class="bottomless target-point"> Testing </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="what-does-paw-print-genetics-test-for" class="target-point"> <h4>What does Paw Print Genetics test for?</h4> <p>Paw Print Genetics tests for a large number of genetic mutations associated with diseases or traits in dogs.  Through cutting edge technology, high quality, human grade laboratory standards, and decades of genetics experience, we are committed to providing services that will assist in protecting the emotional and financial investment that breeders and pet owners have in their dogs.  We do this by testing for a variety of preventable, inherited diseases and genetic traits such as coat color. In addition, we assist veterinarians in the diagnosis of suspected heritable diseases seen in clinical practice.</p> </li> <li id="how-does-paw-print-genetics-select-the-tests-they-offer" class="target-point"> <h4>How does Paw Print Genetics select the tests they offer?</h4> <p>Paw Print Genetics selects tests by researching current medical literature and using information from trusted sources that have identified particular genetic disease causing mutations.</p> </li> <li id="when-should-i-test" class="target-point"> <h4>When should I test?</h4> <p>It is always best to test a dog before it is bred so that you are aware of any potential genetic disorders that it could pass to its offspring. We suggest testing as an ongoing part of your breeding program, before you invest significant time and resources into training a dog for specialized work, before buying a puppy, or if your dog becomes symptomatic with a potentially inherited disease. We have sample guidelines (<a href="https://www.pawprintgenetics.com/samples/" title="Sample Guidelines">https://www.pawprintgenetics.com/samples/</a>) to assist you in testing a dog at any age, including puppies. Testing today can mean healthier and more productive lives for your dogs and increased value for your breeding program.</p> </li> <li id="can-i-test-before-my-puppies-are-weaned" class="target-point"> <h4>Can I test before my puppies are weaned?</h4> <p>Yes, puppies can be tested at any age. However, if they are not weaned yet, we ask that you separate them from their mother for at least one hour prior to collecting a sample using a cheek swab. This is to ensure we get the DNA of the puppy instead of the mom's DNA. During this time, they should have plenty of water and should not be allowed food to avoid contamination of samples. Paw Print Genetics accepts many types of samples. Tissue samples such as umbilical cords and dewclaws allow you to get results on your puppies earlier than when you use a cheek swab. <a href="https://www.pawprintgenetics.com/samples/" title="Sample Guidelines">You can review all sample types and guidelines on our website</a>.</p> </li> <li id="why-should-i-order-a-panel" class="target-point"> <h4>Why should I order a panel?</h4> <p>Panels represent those diseases found in a particular breed. Even though your dog or your dog's lineage may not indicate that some of these diseases are in the breeding line, most inherited diseases are聽silent and not recognizable in the carriers. Breeding two carriers together may produce puppies with disease. By testing for all the diseases in this panel, you can eliminate the chance that these diseases will be passed on to the offspring through selective breeding.</p> </li> <li id="why-would-i-order-tests-from-a-related-breed" class="target-point"> <h4>Why would I order tests from a related breed?</h4> <p>The breeds we know today have been selectively bred for from a few common ancestors. Breeds that were derived from common ancestors constitute a breed group. Because a breed group is genetically related, mutations and diseases in ancestors or within a breed put all breeds within that group at risk for the same inherited disorders. Therefore, we have provided you the diseases that occur in common ancestors and related breeds so that you can decide whether you wish to also exclude these diseases in your dog.</p> </li> <li id="does-paw-print-genetics-do-parentage-or-lineage-testing" class="target-point"> <h4>Does Paw Print Genetics do parentage or lineage testing?</h4> <p class="p1"><span class="s1">Yes, Paw Print Genetics offers both Parentage testing and DNA Profiling. You can review and order these tests <a href="/parentage/product-select/">here</a>.</span></p> </li> <li id="where-can-i-find-prices-for-paw-print-genetics-tests" class="target-point"> <h4>Where can I find prices for Paw Print Genetics' tests?</h4> <p>Please <a href="/pricing/" target="_blank">click here</a> for our current price list.</p> </li> <li id="my-bitch-is-pregnant-will-this-interfere-with-the-testing" class="target-point"> <h4>My bitch is pregnant. Will this interfere with the testing?</h4> <p>Paw Print Genetics can test your pregnant dog and the pregnancy will not affect our genetic testing in any way.  In fact, it would be better to do it now, rather than after the pups are born and mom is licking them.  It is important to try to reduce contamination, so testing her right now would be ideal.</p> </li> <li id="when-is-the-best-time-to-test-a-puppy" class="target-point"> <h4>When is the best time to test a puppy?</h4> <p>You can test them at anytime.  If you are planning ahead for your upcoming litter, we suggest sending umbilical cords or dewclaws (if you usually remove them) or docked tails (depending on the breed). You can also send blood. These tissue types allow us to get started earlier in their lives. Otherwise, we suggest doing cheek swabs around 4 weeks of age or when the pups can be safely isolated from mom and sibs for at least an hour.  If you do cheek swabs, please have someone help you hold them and give them plenty of water during the 1 hour wait.</p> <p>For each swab, insert between the cheek and gum and press gently towards the outside, against the cheek.  Rub and roll the swab against the cheek for<strong> </strong><strong>a slow count of 30-45</strong>.  This should collect enough cells for DNA extraction. Then repeat with the other swabs. Return all 3 swabs to the laboratory.  If you are shipping international, please send 4-5 swabs per dog.</p> <p>The mistakes that many people make are (1) not having someone help them hold their pup and (2) not staying in the mouth long enough to collect enough cells.</p> </li> </ul> </div> </article> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="add-a-dog-and-find-tests" class="bottomless target-point"> Add a Dog and Find Tests </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="how-to-add-dogs-to-your-account" class="target-point"> <h4>How to Add Dogs to Your Account?</h4> <ul><li>Once logged in to your secure Paw Print Genetics account, click the My Account button at the top of the screen. In the dropdown list select My Dogs.</li> <li>In the My Dogs screen click the Add New Dog button.</li> <li>In the Add a New Dog screen enter all the required data then click the Add Dog button.</li> <li>If you have several dogs to enter click the Save and Add Another button.</li> <li>When you have finished entering your dog(s) you can click the Find Tests button. This will search our catalog of tests we offer for your dog’s breed.</li></ul> </li> <li id="how-to-add-tests-to-your-dogs" class="target-point"> <h4>How to Add Tests to Your Dogs?</h4> <ul><li>At the top of the webpage click Find Tests then in the dropdown select Search Breeds.</li> <li>Type the breed of your dog in the search field.</li> <li>If you would like to order all the tests available for your dog click the Select Panel button. To order individual tests simply click the check box next to the test(s) you would like. Click the Add Selected To Cart button.</li> <li>In the next Choose Dogs screen click the Select Dog From Account button and then select the dog from the drop down list. Repeat this step to order the same test(s) for multiple dogs.</li> <li>From here you can either Keep Shopping, Checkout or Review Cart. Be sure to add your discount code before checkout!</li></ul> </li> </ul> </div> </article> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="sample-collection" class="bottomless target-point"> Sample Collection </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="how-do-i-know-you-got-dna-from-my-samples" class="target-point"> <h4>How do I know you got DNA from my samples?</h4> <p>If our laboratory did not get enough DNA from the swabs on your dog, the laboratory will call you. We will discuss options for obtaining a new sample when necessary.</p> </li> <li id="how-often-do-you-not-get-the-dna-that-is-needed" class="target-point"> <h4>How often do you not get the DNA that is needed?</h4> <p>It is rare, but sometimes we need for you to do another cheek swab on your dog. If this happens, the laboratory will call you to explain the situation and discuss options for obtaining a new sample when necessary.</p> </li> <li id="how-can-i-ensure-that-i-am-doing-the-swabbing-correctly" class="target-point"> <h4>How can I ensure that I am doing the swabbing correctly?</h4> <p>We include instructions in every kit. In addition, you can reference our blog <a target="_blank" href="/blog/2021/11/30/tips-sample-collection/"><strong>Tips on Collecting a Swab Sample</strong></a> or watch our video instructions below:<div class="press-media"><center><iframe width="560" height="315" src="https://www.youtube.com/embed/MDpyqsxcr3Y?rel=0" frameborder="0" allowfullscreen></iframe></center></div></p> </li> <li id="does-paw-print-genetics-bank-dna" class="target-point"> <h4>Does Paw Print Genetics bank DNA?</h4> <p>Paw Print Genetics does not offer DNA banking services. However, when you do your testing with Paw Print Genetics, any excess DNA not used for your testing is stored. This stored DNA may be used for future testing on any newly identified disease genes in your breed. Within two business days after you have placed your new order, we will pull your DNA samples on file in our laboratory and assess whether there is sufficient DNA to process your new order. In some cases, the DNA on file is not adequate for the additional tests requested. In these instances, we will contact you to arrange for a new sample. If kits are needed there may be an additional cost. To obtain your own swabs, please visit the cheek swab section criteria at <a href="https://www.pawprintgenetics.com/samples/cheek_swab/" rel="noopener noreferrer" target="_blank">https://www.pawprintgenetics.com/samples/cheek_swab/</a>. Paw Print Genetics reserves the right to use the DNA extracted from your sample at the discretion of Paw Print Genetics in cases of, but not limited to, disputed results, client misconduct, or suspected fraud. </p> </li> <li id="can-i-test-before-my-puppies-are-weaned" class="target-point"> <h4>Can I test before my puppies are weaned?</h4> <p>Yes, puppies can be tested at any age. However, if they are not weaned yet, we ask that you separate them from their mother for at least one hour prior to collecting a sample using a cheek swab. This is to ensure we get the DNA of the puppy instead of the mom's DNA. During this time, they should have plenty of water and should not be allowed food to avoid contamination of samples. Paw Print Genetics accepts many types of samples. Tissue samples such as umbilical cords and dewclaws allow you to get results on your puppies earlier than when you use a cheek swab. <a href="https://www.pawprintgenetics.com/samples/" title="Sample Guidelines">You can review all sample types and guidelines on our website</a>.</p> </li> </ul> </div> </article> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="billing-and-shipping" class="bottomless target-point"> Billing and Shipping </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="does-paw-print-genetics-provide-kits" class="target-point"> <h4>Does Paw Print Genetics provide kits?</h4> <p>When you order, US, Canadian and UK customers will be given the option of obtaining swabs from us or obtaining their own swabs. For these regions, we provide one complimentary kit per dog to perform cheek swabs. These kits are provided to you at no charge once you have placed your order. For all other customers, we ask that you provide your own swabs. Please see our <a href="https://www.pawprintgenetics.com/samples/cheek_swab/" target="_blank">guidelines and policy regarding acceptable swabs</a>.</p> </li> <li id="can-i-track-my-samples-on-line" class="target-point"> <h4>Can I track my samples on-line?</h4> <p>Once you have set up an account and ordered your tests, you will be able to track your samples. For customers that request our kits, you can track your sample kit sent by our laboratory. For U.S., Canadian and UK customers, once you have used the swabs on your dog and sent the kit back to the laboratory, you can track the kit to see when the laboratory received it. Once samples are received by the laboratory from any destination, a notification will appear in your on-line account. When your reports and Canine Genetic Health Certificate™ are completed and available, you can view or download them from your secure on-line account.</p> </li> <li id="does-paw-print-genetics-pay-for-shipping-of-swab-kits-to-customers" class="target-point"> <h4>Does Paw Print Genetics pay for shipping of swab kits to customers?</h4> <p>Paw Print Genetics provides a range of shipping options, both free and paid. Free shipping is available for USPS First Class/Ground Advantage. However, we do not offer complimentary shipping for Priority or Express services using USPS or FedEx. For further details, please refer to our <a href="https://www.pawprintgenetics.com/pricing/shipping/">shipping policy</a>.</p> </li> </ul> </div> </article> <article class="panel panel-info"> <header class="panel-heading"> <h3 id="reporting" class="bottomless target-point"> Reporting </h3> </header> <div class="panel-body"> <ul class="list-unstyled"> <li id="how-long-do-results-take" class="target-point"> <h4>How long do results take?</h4> <p>Once the laboratory has received your samples, it takes about 14 business days for final results. If you are using a sample already in our inventory, or if your sample needs to be reprocessed, please allow for up to 14 business days to receive the final results. You will receive an e-mail notification when your results are ready. You can access your results and download/print your reports from our website through the account that you created when you ordered your tests. If you need your results rushed, the most important step is getting your samples to the laboratory as quickly as possible. We are happy to try to rush your samples, but request that (1) if you request kits from us, you pay Express Shipping to get the kits to you as soon as possible, (2) you return the cheek swabs (or other sample types) to us within 48 hours of placing the order or receiving the kits and (3) use an overnight or 1-2 day courier service to send the samples back to our laboratory. Many times, we can complete your testing in less than 14 business days but to receive the fastest turn-around time, we request that the customer returns the samples to the laboratory as soon as possible after the order has been placed for any rush requests.</p> </li> <li id="how-do-i-know-the-results-i-receive-are-accurate-and-reliable" class="target-point"> <h4>How do I know the results I receive are accurate and reliable?</h4> <p>The disease tests that Paw Print Genetics offers are determined as a result of rigorous scientific analysis of specific mutations determined to meet medical diagnostic needs. Although there are no currently accepted laboratory standards and/or regulations that must be achieved in performing various required tests for canine genetic testing, Paw Print Genetics adopted all relevant human diagnostic standards based on clinical requirements by national or state agencies, including the Clinical Laboratory Improvement Amendments (CLIA ’88). Paw Print Genetics complies with those requirements as well as the scientific testing requirements to achieve quality products and services that are needed for the canine medical community. As part of our committment to high medical standards, we confirm that our test results are accurate and reliable for each disease test we perform.</p> </li> <li id="what-is-a-canine-genetic-health-certificatesupcopysup" class="target-point"> <h4>What is a Canine Genetic Health Certificate™?</h4> <p>A Canine Genetic Health Certificate™ is a document only available from Paw Print Genetics that shows the results for each dog tested. This certificate can be displayed in your home, added to your records, or given to the new owner of your puppy.</p> <p><a href="https://ppg-web-external.s3.us-west-2.amazonaws.com/static/doc/CanineGeneticHealthCertificate_SAMPLE.pdf" target="_blank"><strong>See an example certificate</strong></a>.</p> </li> <li id="what-is-genetic-counseling" class="target-point"> <h4>What is genetic counseling?</h4> <p>Genetic counseling is providing information on the chance or risk of genetic disease occurring in offspring. Genetic counseling can be provided prior to testing to understand which tests would be beneficial to you and your dog or breeding program. Genetic counseling can be provided after you get your test results to help you understand the implications for the dogs tested and how to improve your breeding program based on the genetic information received.</p> </li> <li id="how-do-i-receive-genetic-counseling-from-paw-print-genetics" class="target-point"> <h4>How do I receive genetic counseling from Paw Print Genetics?</h4> <p>You may send us an e-mail with your questions or call us during normal business hours <a href='/contact'>contact us</a>. We will be happy to answer your questions and provide you with the help you need to care for your dog or select an appropriate breeding pair based on the genetics of your dogs.</p> </li> <li id="what-are-inherited-genetic-diseases" class="target-point"> <h4>What are inherited genetic diseases?</h4> <p>Inherited genetic diseases are diseases that can be passed from parent to offspring through reproduction. Every dog has two copies of each gene (inherited biological blueprints); one copy from their mother and one from their father. Genes contain the information used to create and maintain cells of the body. Mistakes (known as mutations) that occur in genes can result in disease by disrupting normal processes of creating and maintaining these cells. Nearly every cell in the canine body contains an entire copy of the approximately 20,000 genes that interact with each other to bring about the physical traits that make an individual who they are. Genetic diseases can involve any system of the body and dogs can present with a wide variety of clinical signs depending on the particular gene and organ system involved.</p> </li> <li id="what-possible-results-might-i-receive" class="target-point"> <h4>What possible results might I receive?</h4> <p>For each test, you have the possibility of receiving the following results: <strong>normal, carrier,</strong> or<strong> at-risk</strong> (affected).  <strong>Normal</strong> means that your dog has two copies of the "wildtype" or normal DNA sequence for the gene being tested.  <strong>Carrier</strong> means that your dog carries one copy of the "wildtype" sequence (normal) and one copy of the mutation.  For most diseases, your dog will not be affected with the disease, but simply a carrier.  Carriers can pass this mutated copy of the gene to half of their offspring and depending on the genetics of their mate, may produce at-risk or affected puppies.  An <strong>at-risk</strong> result means that your dog has two copies of the mutation and is at-risk for developing the disease. In this case, these dogs carry two copies of the mutation so that all offspring will inherit at least one copy of the mutation and depending on its mate, is at high-risk of producing affected puppies.</p> </li> <li id="do-you-submit-my-results-to-ofa-orthopedic-foundation-for-animals" class="target-point"> <h4>Do you submit my results to OFA (Orthopedic Foundation for Animals)?</h4> <p>Paw Print Genetics has a strict <a href="https://www.pawprintgenetics.com/search/?q=How+can+I+ensure+the+privacy+of+my+dog%27s+information%3F" target="_blank">privacy policy</a> and does not share your data with any third party without your permission.  In keeping with this policy, we do not submit data to the OFA.  Please check the OFA website (https://www.ofa.org/diseases/dna-tested-diseases/all-dna-tests) to see which laboratories that they accept specific tests from before submitting your request to them. If you do not see Paw Print Genetics on their list, please ask the OFA for clarification.  The OFA makes the determination regarding which tests they accept from each laboratory.  Once confirmed with the OFA that they accept our test results, print your Paw Print Genetics report, complete the OFA form found on their website and submit those with the required payment to OFA.  </p> </li> <li id="is-it-possible-to-get-faster-results-if-im-in-a-hurry" class="target-point"> <h4>Is it possible to get faster results if I'm in a hurry?</h4> <p>Once the laboratory has received your samples, it takes about 14 business days for final results. If you are using a sample already in our inventory, or if your sample needs to be reprocessed, please allow for up to 14 business days to receive the final results. You will receive an e-mail notification when your results are ready. You can access your results and download/print your reports from our website through the account that you created when you ordered your tests. If you need your results rushed, the most important step is getting your samples to the laboratory as quickly as possible. We are happy to try to rush your samples, but request that (1) if you request kits from us, you pay Express Shipping to get the kits to you as soon as possible, (2) you return the cheek swabs (or other sample types) to us within 48 hours of placing the order or receiving the kits and (3) use an overnight or 1-2 day courier service to send the samples back to our laboratory. Many times, we can complete your testing in less than 14 business days but to receive the fastest turn-around time, we request that the customer returns the samples to the laboratory as soon as possible after the order has been placed.</p> </li> </ul> </div> </article> </section> </div> </div> </div> <div id="modals"> <div id="newsletterModal" class="modal fade form-modal" tabindex="-1" role="dialog" aria-labelledby="formModalLabel" aria-hidden="true"> <div class="modal-dialog modal-lg"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-hidden="true">脳</button> <h3 class="modal-title"> Subscribe to our Newsletter </h3> </div> <div class="modal-body"> <h4><i class="fa fa-refresh fa-spin"></i> Loading...</h4> </div> <div class="modal-footer"> <button id="newsletterSubscribe" class="btn btn-primary submit-lock" aria-hidden="true" data-save-text="Subscribing...">Subscribe</button> <button class="btn btn-default" 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Paw Print Genetics - FAQ