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scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="cx-roi-left"><div class="heading-h1 orange"><strong>GLOBAL STUDY</strong><br/></div><h1 class="heading-h1"><span><strong class="bold-text-30">ROI of Customer <br/>Experience</strong></span><br/></h1><h3 class="sub-heading-03">20 Global CX Experts Reveal How They Proved the <br/>‍<span class="text-orange">ROI of CX Programs.</span><br/></h3><p>Brilliant real-life examples of how CX Professionals have succeeded in linking investments to business outcomes.<br/></p></div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05003a278bdd5fb15b457_ROI%20of%20customer%20Experience.webp" loading="lazy" width="359" id="w-node-_6241187b-2619-fd0e-6c3e-4b4b7d80d3a9-cd49bd92" alt="" class="image-18"/></div></div></section><section class="section"><div class="w-layout-blockcontainer container w-container"><div class="max-width-1040-copy"><h1 class="heading-119 text-center">Download the Free Report</h1><div class="business-form-counsulting"><div class="taxonomy-form w-form"><form id="wf-form-Taxonomy-form" name="wf-form-Taxonomy-form" data-name="Taxonomy form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/a10fd6a2-e97b-4218-8853-c91782062d5b" class="form-copy-copy-center" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="9e5a75db-15bd-2224-a80e-d5c3143bb35f" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><label for="Enter-your-business-email-address-4" class="taxonomy-form-label text-center">Business Email<span class="taxonomy-form-label-span">*</span></label><input class="taxonomy-form-field-copy-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Enter-your-business-email-address-3" data-name="Enter Your Business Email Address 3" placeholder="Enter your business email address" type="email" id="Enter-your-business-email-address-3" required=""/><input type="submit" data-wait="Please wait..." class="demo-button-orange-copy-copy-copy w-button" value="Download Case Study"/><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></div></div></section><section id="w-node-_6241187b-2619-fd0e-6c3e-4b4b7d80d3aa-cd49bd92" class="section"><div id="w-node-_6241187b-2619-fd0e-6c3e-4b4b7d80d3ab-cd49bd92" class="w-layout-blockcontainer container w-container"><div class="title-wrap-center"><h1 class="heading-48">Some of the Participating Brands</h1><div class="orange-hr _50px"></div></div><div data-w-id="6241187b-2619-fd0e-6c3e-4b4b7d80d3b0" class="logos-marqee-wrapper"><div class="marqee-show-left"></div><div class="marquee-show-right"></div><div class="marquee-logos"><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d8b78d9bf36e6d2354f_ROIofCustomerExperience-SomeoftheParticipatingBrands-Bell-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" 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class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e195d831262d7f20e5e_ROIofCustomerExperience-SomeoftheParticipatingBrands-Sunbasket-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aec2a454f6ad7202d7084_birla.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e2d8286033f88dedab1_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-%20Siegel%20Gale.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d02f9f1edd16e05fdba_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-Countdown.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img sizes="139px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ.webp 1024w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ.webp" loading="lazy" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aecb36f971472a2d6cbf8_Scies.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img sizes="139px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM.webp 864w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM.webp" loading="lazy" class="logos-icon"/></div></div><div class="marquee-logos"><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d8b78d9bf36e6d2354f_ROIofCustomerExperience-SomeoftheParticipatingBrands-Bell-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d89d7d167f3e5ad776c_ROIofCustomerExperience-SomeoftheParticipatingBrands-TATACLIQ-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e19b55a2bf6113af87d_ROIofCustomerExperience-SomeoftheParticipatingBrands-Pierce-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61eb378d9bf36e6d34990_ROIofCustomerExperience-SomeoftheParticipatingBrands-Alen-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e19d9eee251bed1a705_ROIofCustomerExperience-SomeoftheParticipatingBrands-Janssen-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e195d831262d7f20e5e_ROIofCustomerExperience-SomeoftheParticipatingBrands-Sunbasket-ezgif.com-jpg-to-webp-converter.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aec2a454f6ad7202d7084_birla.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e2d8286033f88dedab1_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-%20Siegel%20Gale.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d02f9f1edd16e05fdba_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-Countdown.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img sizes="139px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ.webp 1024w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6ddab73c5703bf994b8_Logo%20JJ.webp" loading="lazy" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aecb36f971472a2d6cbf8_Scies.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img sizes="139px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM.webp 864w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f4c6dda86af37b9def3180_Logo%20IBM.webp" loading="lazy" class="logos-icon"/></div></div></div></div></section><section class="section"><div class="container"><div class="title-wrap-center"><h1 class="heading-55"><strong><sup class="superscript-2">Global CX leaders Featured in our CX ROI Report</sup></strong></h1><div class="orange-hr _50px"></div></div><div data-delay="2000" data-animation="slide" class="slider-5 hidden w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="w-slider-mask"><div class="slide-4 w-slide"><div class="columns-10 w-row"><div class="column-6 w-col w-col-4"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcc9005289f10a87ab6_Jorge%20Calvachi.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcc9005289f10a87ab6_Jorge%20Calvachi-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcc9005289f10a87ab6_Jorge%20Calvachi.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Jorge Calvachi</h2><div class="text-block-63">Director of Insights, La-Z-Boy Incorporated</div></div></div><div class="column-7 w-col w-col-4"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc3dd986d923398fb2f_Jo%20Boswell.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc3dd986d923398fb2f_Jo%20Boswell-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc3dd986d923398fb2f_Jo%20Boswell.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Jo Boswell</h2><div class="text-block-63">Director, Sentio-B Ltd</div></div></div><div class="column-8 w-col w-col-4"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcb2005c9732195a911_Shep%20Hyken.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcb2005c9732195a911_Shep%20Hyken-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bcb2005c9732195a911_Shep%20Hyken.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Shep Hyken</h2><div class="text-block-63">CAO (Chief Amazement Officer), Shepard Presentations, LLC</div></div></div></div></div><div class="slide-4 w-slide"><div class="columns-10 w-row"><div class="column-6 w-col w-col-4"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a89cb8f5c7842b1afc5f9_Julie%20Ryan%2C.webp" loading="lazy" alt="" class="box-testimonial-img"/><h2 class="heading-120">Jo Boswell</h2><div class="text-block-63">Director, Sentio-B Ltd </div></div></div><div class="column-7 w-col w-col-4"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc04d24d1c899d7004b_Rick%20Mans.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc04d24d1c899d7004b_Rick%20Mans-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a8bc04d24d1c899d7004b_Rick%20Mans.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Rick Mans</h2><div class="text-block-63">Head of Customer Experience EMEA-LATAM, Roche</div></div></div><div class="column-8 w-col w-col-4"></div></div></div></div><div class="left-arrow-4 w-slider-arrow-left"><div class="icon-2 w-icon-slider-left"></div></div><div class="right-arrow-4 w-slider-arrow-right"><div class="icon-9 w-icon-slider-right"></div></div><div class="slide-nav-3 w-slider-nav w-round w-num"></div></div><div data-delay="2000" data-animation="slide" class="slider-5 w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="w-slider-mask"><div class="slide-10 w-slide"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedda00e6caec001aad4a_%20%20%20%20%20%20%20%20%20%20Sean%20Crichton-Browne%20.webp" loading="lazy" sizes="113px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedda00e6caec001aad4a_%20%20%20%20%20%20%20%20%20%20Sean%20Crichton-Browne%20-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedda00e6caec001aad4a_%20%20%20%20%20%20%20%20%20%20Sean%20Crichton-Browne%20.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Sean Crichton-Browne</h2><div class="text-block-63">Head of Global Partnerships & Customer Engagement, MarketCulture Strategies</div></div></div><div class="slide-10 w-slide"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedd56f971472a2d79cc0_Jared%20E%20Fink.jpg" loading="lazy" alt="" class="box-testimonial-img"/><h2 class="heading-120">Jared E. Fink</h2><div class="text-block-63">Group Director, Experience at Siegel+Gale</div></div></div><div class="slide-10 w-slide"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf610a1f9bf1fd78d8_Ivette%20Godinez.webp" loading="lazy" sizes="113px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf610a1f9bf1fd78d8_Ivette%20Godinez-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf610a1f9bf1fd78d8_Ivette%20Godinez.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Ivette Godinez</h2><div class="text-block-63">Head of Category Management & Shopper insights & e-Catman, at Grupo AlEn</div></div></div><div class="slide-10 w-slide"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf72f4064d587bc0a1_Dave%20Seaton.webp" loading="lazy" sizes="113px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf72f4064d587bc0a1_Dave%20Seaton-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedcf72f4064d587bc0a1_Dave%20Seaton.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Dave Seaton</h2><div class="text-block-63">Founder & Principal Consultant at Seaton CX</div></div></div><div class="slide-10 w-slide"><div class="white-small-card-copy-1-copy"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedc92cf13119dc989a90_Susanna%20Baque.webp" loading="lazy" sizes="113px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedc92cf13119dc989a90_Susanna%20Baque-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671aedc92cf13119dc989a90_Susanna%20Baque.webp 512w" alt="" class="box-testimonial-img"/><h2 class="heading-120">Susanna Baque</h2><div class="text-block-63">Senior Director of Global Customer Experience at SCIEX</div></div></div></div><div class="left-arrow-4 cx-roi w-slider-arrow-left"><div class="icon-2 w-icon-slider-left"></div></div><div class="right-arrow-4 cx-roi-right w-slider-arrow-right"><div class="icon-9 w-icon-slider-right"></div></div><div class="slide-nav-3 w-slider-nav w-round w-num"></div></div></div></section><section class="section"><div class="container"><div class="title-wrap-center"><h5 class="section-title">Hear from the experts</h5><div class="orange-hr _50px"></div></div><div data-delay="2000" data-animation="slide" class="slider-5 w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="w-slider-mask"><div class="w-slide"><div class="arrow-testimonial-grid"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671a89cb8f5c7842b1afc5f9_Julie%20Ryan%2C.webp" loading="lazy" alt="" class="arrow-testimonial-img"/><div class="arrow-testimonial"><p class="arrow-testimonial-p">Achieved a growth of $11.1Million, Efficiency (Cost Savings) of $7.9Million, and Retention of $6.0Million</p><p class="arrow-testimonial-p"><strong>Julie Ryan</strong></p><p class="arrow-testimonial-p">Director, Patient Engagement & Customer Solutionsat The Janssen Pharmaceutical Companies ofJohnson & Johnson</p><div class="arrow-box"></div></div></div></div><div class="w-slide"><div class="arrow-testimonial-grid"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af01c5af1656d8b342985_David%20Banks.webp" loading="lazy" sizes="(max-width: 479px) 94vw, (max-width: 767px) 100px, 200px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af01c5af1656d8b342985_David%20Banks-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af01c5af1656d8b342985_David%20Banks.webp 512w" alt="" class="arrow-testimonial-img"/><div class="arrow-testimonial"><p class="arrow-testimonial-p">20% Increase In Customer Engagement After Optimizing Digital Experience Across Different Devices</p><p class="arrow-testimonial-p"><strong>David Banks</strong></p><p class="arrow-testimonial-p">Senior Director of Marketing at Bell Flavors & Fragrances</p><div class="arrow-box"></div></div></div></div><div class="w-slide"><div class="arrow-testimonial-grid"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0656ac7ced2aa6d980f_DeAnn.webp" loading="lazy" sizes="(max-width: 479px) 94vw, (max-width: 767px) 100px, 200px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0656ac7ced2aa6d980f_DeAnn-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0656ac7ced2aa6d980f_DeAnn.webp 512w" alt="" class="arrow-testimonial-img"/><div class="arrow-testimonial"><p class="arrow-testimonial-p">Lift Retail Sales By 30% And 58% Increase In Higher Ticket Items After Recreating A Holistic Customer Experience</p><p class="arrow-testimonial-p"><strong>DeAnn Campbell</strong></p><p class="arrow-testimonial-p">Retail Strategy & Insights at AAG Consulting | Armstrong Alliance Group</p><div class="arrow-box"></div></div></div></div><div class="w-slide"><div class="arrow-testimonial-grid"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0b288fe57b0106c1799_Mellisa.webp" loading="lazy" sizes="(max-width: 479px) 94vw, (max-width: 767px) 100px, 200px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0b288fe57b0106c1799_Mellisa-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/671af0b288fe57b0106c1799_Mellisa.webp 512w" alt="" class="arrow-testimonial-img"/><div class="arrow-testimonial"><p class="arrow-testimonial-p">Melissa initiated a data-first approach combined with design thinking techniques focusing on the stakeholder experience that allows all stakeholders to have a consistent experience across the organization. Here, a comprehensive data strategy helps to prioritize value-added activities and projects with better results.</p><p class="arrow-testimonial-p"><strong>Melissa Drew</strong></p><p class="arrow-testimonial-p">Associate Partner at IBM</p><div class="arrow-box"></div></div></div></div></div><div class="hidden w-slider-arrow-left"><div class="icon-2 w-icon-slider-left"></div></div><div class="hidden w-slider-arrow-right"><div class="icon-9 w-icon-slider-right"></div></div><div class="slide-nav-3 w-slider-nav w-round w-num"></div></div></div></section><section class="section"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center"><h5 class="section-title"><strong>Here is exactly what you will learn from the CX Report</strong></h5><div class="orange-hr _50px"></div></div><h5 class="summer-text">A summary of the Key takeaways:<br/></h5><div class="w-layout-grid cx-roi-icons-grid"><div id="w-node-_2033a83e-7a37-576b-a4ea-59921ab11a3a-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baa30ea5914b0a6bba8_1-1.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Pitch the CX Program to the right stakeholders</p></div><div id="w-node-b64767d9-8ac6-b791-88bc-9154216f9dd6-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf4cb5392136120208_2-1.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Build your own CX ROI model</p></div><div id="w-node-d6b0591a-ab7c-38e9-22b6-3ff776d06057-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bb338de63de421c8faa_3-1.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Ensure the Right VoC is Captured<br/></p></div><div id="w-node-c9ec4983-8186-cc24-2ff1-a759c3142e66-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bb6a462c3bcd12bc051_4.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">If You Can’t Measure It, You Can’t Improve It<br/></p></div><div id="w-node-_44cce53f-0e30-7444-f2f2-ac99a893de5b-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bbc0a10ad29f4e0e961_5.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Focus on Long-term CX Outcomes<br/></p></div><div id="w-node-_17062f78-d71b-7d61-2120-24d284075141-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bbfd3c04b4581fcfcdb_6.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Right Technology is Inevitable<br/></p></div><div id="w-node-e7a25b6a-edd7-bb3a-c463-340b550cfdbc-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bc152160d74d8b4a421_7.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Remember, It's a Continuous Improvement Journey<br/></p></div><div id="w-node-f79c0725-ec2f-710c-1ef6-ba38f07f5cc7-cd49bd92" class="cx-roi-icon-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bc2d87a6f9f4d878d62_8.svg" loading="lazy" alt="" class="unbiased-icon width-56"/><p class="unbiased-p">Finally... Proving the ROI of CX Increases Investment in CX</p></div></div><div class="w-layout-grid customer-exep-grid hidden"><div id="w-node-_6241187b-2619-fd0e-6c3e-4b4b7d80d4ae-cd49bd92" data-w-id="6241187b-2619-fd0e-6c3e-4b4b7d80d4ae" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)"><ul role="list" class="list-4"><li><div class="list-item-r"><div class="bold-text-20">Top 15 CX Challenges According To Experts</div></div></li><li><div><div class="bold-text-20">16 Expert Recommendations To Improve CX </div></div></li><li><div><div class="bold-text-20">Lack Of Leadership Commitment Towards CX Initiatives </div></div></li><li><div><div class="bold-text-20">Different Industries Encounter Different CX Challenges</div></div></li><li><div><div class="bold-text-20">Actionable Insights & Real-Time Data That Elevates CX</div></div></li><li><div><div class="bold-text-20">Unique Yet Important Challenges</div></div></li></ul><h1 class="heading-119">Download our <span class="text-orange">free CX <br/>Report!</span></h1><div class="business-form-counsulting"><div class="taxonomy-form w-form"><form id="wf-form-Taxonomy-form" name="wf-form-Taxonomy-form" data-name="Taxonomy form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/a10fd6a2-e97b-4218-8853-c91782062d5b" class="form-copy-copy" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="6241187b-2619-fd0e-6c3e-4b4b7d80d4d0" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><label for="Enter-your-business-email-address-4" class="taxonomy-form-label">Business Email<span class="taxonomy-form-label-span">*</span></label><input class="taxonomy-form-field-copy-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Enter-your-business-email-address-3" data-name="Enter Your Business Email Address 3" placeholder="Enter your business email address" type="email" id="Enter-your-business-email-address-3" required=""/><input type="submit" data-wait="Please wait..." class="demo-button-orange-copy-copy w-button" value="Download Case Study"/><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! 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Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></div></section><div><h1 class="heading-119 text-center"><strong>Join Clootrack </strong><span class="text-orange"><strong>CX Expert Council</strong></span></h1><p class="global-text">Clootrack’s Global CX ROI Study 2023 is the latest report of the wide-ranging Clootrack study series that helps the CX community to understand the challenges behind customer experience.<br/>‍<br/>If you are an expert CX practitioner and want to share your thought leadership with the wider CX community, join our community of experts.<br/></p><div class="center-button"><a href="https://form.typeform.com/to/BjaRGk2g?typeform-source=docs.google.com" target="_blank" class="demo-button-orange-copy-copy-copy w-button">I am In</a></div><div class="_2x-expert-img"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf86a8279409b92bf6_2experts.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf86a8279409b92bf6_2experts-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf86a8279409b92bf6_2experts-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf86a8279409b92bf6_2experts-p-1080.webp 1080w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf86a8279409b92bf6_2experts.webp 1600w" alt="" class="image-59"/></div><section class="section-14"><div class="columns-11-copy"><div class="max-width-1040"><h1 class="_300-hours-heading">Stay Informed</h1><div class="_300-hours-headin-p margin-bottom-20">Keep up-to-date on CX trends with our weekly newsletter,<br/>The WHY of CX</div><div class="business-form-counsulting"><div class="taxonomy-form w-form"><form id="wf-form-Taxonomy-form" name="wf-form-Taxonomy-form" data-name="Taxonomy form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/a10fd6a2-e97b-4218-8853-c91782062d5b" class="form-copy-copy-center" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="7ce6bcc1-192a-9a80-c620-4053e53b10ec" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><label for="Enter-your-business-email-address-4" class="taxonomy-form-label text-center">Business Email<span class="taxonomy-form-label-span">*</span></label><input class="taxonomy-form-field-copy-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Enter-your-business-email-address-3" data-name="Enter Your Business Email Address 3" placeholder="Enter your business email address" type="email" id="Enter-your-business-email-address-3" required=""/><input type="submit" data-wait="Please wait..." class="demo-button-orange-copy-copy-copy w-button" value="Download Case Study"/><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></div></div></section></div><section class="section"><div class="w-layout-blockcontainer container w-container"><div><h1 class="heading-119 text-center">Visit For More Insights and Discussions on CX</h1></div><div class="w-layout-grid grid-3"><div id="w-node-_5e937f23-c5e4-5cbe-8f23-fe4db02b2303-cd49bd92" class="cs-card-copy"><a href="https://www.clootrack.com/resources/customer-experience-challenges-by-102-cx-experts-0" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report.webp" loading="lazy" sizes="(max-width: 479px) 100vw, 406px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report.webp 683w" alt=""/></a><a href="https://www.clootrack.com/resources/customer-experience-challenges-by-102-cx-experts-0" target="_blank" class="w-inline-block"><h3 class="cs-card-title">CX Challenges & Actions Report</h3></a><p class="body">CX Challenges and Expert Recommendations From 102 CX Experts</p></div><div id="w-node-_5e937f23-c5e4-5cbe-8f23-fe4db02b230a-cd49bd92" class="cs-card-copy"><a href="https://www.clootrack.com/resources/cxseewhy-webinar-talkshow-dan-gingiss?hsLang=en" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show.webp" loading="lazy" sizes="(max-width: 479px) 100vw, 406px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show.webp 683w" alt=""/></a><a href="https://www.clootrack.com/resources/cxseewhy-webinar-talkshow-dan-gingiss?hsLang=en" target="_blank" class="w-inline-block"><h3 class="cs-card-title">CX See Why Show</h3></a><p class="body">A talk show featuring CX experts from various industries to discuss the "Why" of customer experience.</p></div></div></div></section></div><section class="footer"><div class="footer-container"><div class="footer-content"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8ae-0b9eb682" class="w-layout-layout quick-stack-4 wf-layout-layout"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8af-0b9eb682" class="w-layout-cell cell-21"><h1 class="heading-35-copy">Clootrack</h1><p class="paragraph">Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!</p><div 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class="w-layout-blockcontainer w-container"><div class="content-image-grid-copy"><div id="w-node-f2f4dad1-d407-0d3c-b5a8-3835c64d2abc-cd49bd92" data-w-id="f2f4dad1-d407-0d3c-b5a8-3835c64d2abc" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="max-width-330-copy"><div class="text-block-34"><strong>GLOBAL STUDY</strong></div><h1 class="heading-23">ROI of Customer Experience</h1><p class="body-01 op-80">20 Global CX Experts Reveal How They Proved the ROI of CX Programs.<br/></p><p class="body-01 op-80">Brilliant real-life examples of how CX Professionals have succeeded in linking investments to business outcomes.</p></div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05003a278bdd5fb15b457_ROI%20of%20customer%20Experience.webp" loading="lazy" width="309" id="w-node-f2f4dad1-d407-0d3c-b5a8-3835c64d2ac2-cd49bd92" alt=""/></div></div></section><section id="w-node-_64aa3148-4206-8dcc-f484-76c6ac64e800-cd49bd92"><div class="w-layout-blockcontainer w-container"><h6 class="heading-68">Download the Free Report</h6><div><div class="contact-01-hero-right-form-y-copy-copy-copy"><div class="w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/9555c3fb-a9be-4658-83c9-e96ff84ded95" class="form-3" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="a89248f8-62e0-870a-f330-3f3ce17c302a" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><h5 class="heading-14-copy">Business Email*</h5><div class="mt-20"><div class="input-field-container-u-copy"><input class="input-field-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Name-2" data-name="Name 2" placeholder="Enter your business email address" type="text" id="Name-2" required=""/></div><input type="submit" data-wait="Please wait..." class="submit-form-btn-copy mt-24 w-button" value="Download Now"/></div><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></div><div><h1 class="heading-69">Some of the Participating Brands</h1><div class="resources-hr-line"><div class="div-block-15"></div></div></div><div data-delay="4000" data-animation="slide" class="slider w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="true" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="mask w-slider-mask"><div class="slide-7 w-slide"><div id="w-node-b8ceed85-d28e-bcc0-4d42-f708ae440695-cd49bd92" class="w-layout-layout quick-stack-8 wf-layout-layout"><div id="w-node-b8ceed85-d28e-bcc0-4d42-f708ae440696-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d02f9f1edd16e05fdba_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-Countdown.webp" loading="lazy" alt=""/></div></div><div id="w-node-b8ceed85-d28e-bcc0-4d42-f708ae440697-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d02b55a2bf61139eeb6_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-Ogilvy.webp" loading="lazy" alt=""/></div></div><div id="w-node-ef10fbed-b98b-afda-841d-7f9250258aff-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d02c656e6c07f3c0e0e_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-IBM.webp" loading="lazy" alt=""/></div></div><div id="w-node-_07ef8cb8-3ae0-b0c9-ca59-cbf0598b8ca2-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d8b78d9bf36e6d2354f_ROIofCustomerExperience-SomeoftheParticipatingBrands-Bell-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div><div id="w-node-b89366a4-e03a-b95c-7457-bcf2eec3afc4-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61d89d7d167f3e5ad776c_ROIofCustomerExperience-SomeoftheParticipatingBrands-TATACLIQ-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div></div></div><div class="slide-6 w-slide"><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa1f8-cd49bd92" class="w-layout-layout quick-stack-8 wf-layout-layout"><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa1f9-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e19b55a2bf6113af87d_ROIofCustomerExperience-SomeoftheParticipatingBrands-Pierce-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa1fc-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61eb378d9bf36e6d34990_ROIofCustomerExperience-SomeoftheParticipatingBrands-Alen-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa1ff-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e19d9eee251bed1a705_ROIofCustomerExperience-SomeoftheParticipatingBrands-Janssen-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa202-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e195d831262d7f20e5e_ROIofCustomerExperience-SomeoftheParticipatingBrands-Sunbasket-ezgif.com-jpg-to-webp-converter.webp" loading="lazy" alt=""/></div></div><div id="w-node-_9be393fd-0680-bbb0-8405-23f80d0aa205-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f61e2d8286033f88dedab1_ROI%20of%20Customer%20Experience%20-%20Some%20of%20the%20Participating%20Brands%20-%20Siegel%20Gale.webp" loading="lazy" alt=""/></div></div></div></div></div><div class="w-slider-arrow-left"><div class="icon-4 w-icon-slider-left"></div></div><div class="w-slider-arrow-right"><div class="icon-3 w-icon-slider-right"></div></div><div class="slide-nav-4 w-slider-nav w-round w-num"></div></div><div></div><div><h1 class="heading-70"><strong>Global CX leaders Featured in our CX ROI Report</strong></h1><div class="resources-hr-line"><div class="div-block-15"></div></div></div><div data-delay="2000" data-animation="slide" class="w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="w-slider-mask"><div class="slide-4-copy w-slide"><div class="columns-10 w-row"><div class="column-6 w-col w-col-4"><div class="white-small-card-copy-1"><a href="http://clootrack-staging.webflow.io/customer-case-studies/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9141b2b208a5ca3814_7.5X%20Faster%20Qualitative%20Insights.webp" loading="lazy" alt="" class="white-small-card-img"/></a><h2>Jo Boswell</h2><div class="text-block-20">Director, Sentio-B Ltd </div></div></div><div class="column-7 w-col w-col-4"><div class="white-small-card-copy"><a href="http://clootrack-staging.webflow.io/customer-case-studies/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9141b2b208a5ca3814_7.5X%20Faster%20Qualitative%20Insights.webp" loading="lazy" alt="" class="white-small-card-img"/></a><h2>Shep Hyken</h2><div class="text-block-20">CAO (Chief Amazement Officer), ShepardPresentations, LLC</div></div></div><div class="column-8 w-col w-col-4"><div class="white-small-card-copy"><a href="http://clootrack-staging.webflow.io/customer-case-studies/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9141b2b208a5ca3814_7.5X%20Faster%20Qualitative%20Insights.webp" loading="lazy" alt="" class="white-small-card-img"/></a><h2>Julie Ryan</h2><div class="text-block-20">Director and Global Customer Experience,Johnson & Johnson</div></div></div></div></div><div class="slide-5 w-slide"><div class="w-row"><div class="column-6 w-col w-col-6"><div class="white-small-card-copy"><a href="http://clootrack-staging.webflow.io/customer-case-studies/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9141b2b208a5ca3814_7.5X%20Faster%20Qualitative%20Insights.webp" loading="lazy" alt="" class="white-small-card-img"/></a><h2>Rick Mans</h2><div class="text-block-20">Head of Customer Experience EMEA-LATAM,Roche</div></div></div><div class="column-9 w-col w-col-6"><div class="white-small-card-copy-copy"><a href="http://clootrack-staging.webflow.io/customer-case-studies/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9141b2b208a5ca3814_7.5X%20Faster%20Qualitative%20Insights.webp" loading="lazy" alt="" class="white-small-card-img"/></a><h2>Jorge Calvachi</h2><div class="text-block-20">Director of Insights, La-Z-Boy Incorporated</div></div></div></div></div></div><div class="w-slider-arrow-left"><div class="icon-2 w-icon-slider-left"></div></div><div class="w-slider-arrow-right"><div class="w-icon-slider-right"></div></div><div class="slide-nav-3 w-slider-nav w-round w-num"></div><div class="div-block-22"></div><h6><strong><sup>Hear From Our Experts</sup></strong></h6><div><div class="resources-hr-line"><div class="div-block-15"></div></div><div><div>Slider will be updated once suraj fixes the image thing<br/>‍</div><div><h1 class="heading-71">Here is exactly what you will learn from the CX ROI Report<br/>‍</h1><div>A summary of the Key takeaways:</div><div id="w-node-_0cdaf305-d7c7-6157-ab54-1a33c5b10981-cd49bd92" class="w-layout-layout wf-layout-layout"><div id="w-node-_0a3df741-46b7-6347-7422-c9e113eed9ad-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baa30ea5914b0a6bba8_1-1.svg" loading="lazy" alt=""/><div>Pitch the CX Program to the right stakeholders</div></div></div><div id="w-node-_28908f08-72b8-a426-6277-e1552b9d577f-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42baf4cb5392136120208_2-1.svg" loading="lazy" alt=""/><div>Build your own CX ROI model</div></div></div><div id="w-node-_8bbc6991-09db-5432-1605-571807fe8a49-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bb338de63de421c8faa_3-1.svg" loading="lazy" alt=""/><div>Ensure the Right VoC is Captured</div></div></div><div id="w-node-c7939c90-b187-49e9-75f7-172da50efa6d-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bb6a462c3bcd12bc051_4.svg" loading="lazy" alt=""/><div>If You Can’t Measure It, You Can’t Improve It</div></div></div></div><div id="w-node-_4dd0f47b-e64e-9a47-fbe6-5cda386c5125-cd49bd92" class="w-layout-layout wf-layout-layout"><div id="w-node-_4dd0f47b-e64e-9a47-fbe6-5cda386c5126-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bbc0a10ad29f4e0e961_5.svg" loading="lazy" alt=""/><div>Focus on Long-term CX Outcomes</div></div></div><div id="w-node-_4dd0f47b-e64e-9a47-fbe6-5cda386c512b-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bbfd3c04b4581fcfcdb_6.svg" loading="lazy" alt=""/><div>Right Technology is Inevitable</div></div></div><div id="w-node-_4dd0f47b-e64e-9a47-fbe6-5cda386c5130-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bc152160d74d8b4a421_7.svg" loading="lazy" alt=""/><div>Remember, It's a Continuous Improvement Journey</div></div></div><div id="w-node-_4dd0f47b-e64e-9a47-fbe6-5cda386c5135-cd49bd92" class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e42bc2d87a6f9f4d878d62_8.svg" loading="lazy" alt=""/><div>Finally... Proving the ROI of CX Increases Investment in CX</div></div></div></div></div></div><div>This is some text inside of a div block.</div><section><h1 class="heading-72">Download the Free Report</h1><div class="div-block-20-copy-copy"><div class="w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/6dfcbc74-b69e-4863-9c8c-103ae90fce5e" class="form-3-copy" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="0e119ea6-a16c-f4b3-e100-2ad77996dcb8" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><h5 class="heading-14-copy">Business Email*</h5><div class="mt-20"><div class="input-field-container-u-copy-2"><input class="input-field-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Name-2" data-name="Name 2" placeholder="Enter your business email address" type="text" id="Name-2" required=""/></div><input type="submit" data-wait="Please wait..." class="submit-form-btn-copy-2 mt-24 w-button" value="Download Now"/></div><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! 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Something went wrong while submitting the form.</div></div><div class="w-layout-blockcontainer container-23 w-container"><h1 class="heading-24"><sup>Join Clootrack</sup><strong><sup> CX expert council</sup></strong></h1><div class="text-block-13">Clootrack’s ‘107 Data & Analytics Leaders Speak Out: Challenges and Recommendations’ is the latest report of the wide-ranging Clootrack study series that helps the CX community to understand the challenges behind customer experience. If you are an expert CX practitioner and want to share your thought leadership with the wider CX community, join our community of experts.<br/><br/>‍</div><a href="#" class="demo-button-analytics1-copy w-button">I am in</a><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235-p-1080.webp 1080w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235-p-1600.webp 1600w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f05bd61884f8c299f89551_Screenshot%202024-09-22%20233235.webp 1908w" alt=""/></div></div></div><section class="section-16"><h6 class="heading-73">Stay Informed<br/>‍</h6><div class="text-block-35">Keep up-to-date on CX trends with our weekly newsletter, The WHY of CX</div><div class="div-block-20-copy-copy-copy"><div class="w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/db4e8558-e07a-4a26-8a6f-adb2f29b0c38" class="form-3" data-wf-page-id="66f618ae4dd72437cd49bd92" data-wf-element-id="82c4ee40-9c8c-87f7-351a-8ef8e6e403cb" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><h5 class="heading-14-copy">Business Email*</h5><div class="mt-20"><div class="input-field-container-u-copy-copy"><input class="input-field-copy w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Name-2" data-name="Name 2" placeholder="Enter your business email address" type="text" id="Name-2" required=""/></div><input type="submit" data-wait="Please wait..." class="submit-form-btn-copy-copy mt-24 w-button" value="Download Now"/></div><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div><div class="div-block-33"></div><div class="div-block-33-copy"><h1>Visit For More Insights and Discussions on CX</h1><div class="w-layout-blockcontainer w-container"><div id="w-node-_03b78e03-e6e3-d2c5-3244-6a6648f2d72f-cd49bd92" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report.webp" loading="lazy" width="435" sizes="100vw" alt="" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6299e2c884d0f4d8bded7_Clotorack%20Customer%20Experience%20Insights%20Report.webp 683w"/><h3 class="heading-75"><a href="https://resources.clootrack.com/customer-experience-challenges-by-102-cx-experts-0?hsLang=en" target="_blank" class="link-11">CX Challenges & Actions Report</a></h3><div><a href="https://resources.clootrack.com/customer-experience-challenges-by-102-cx-experts-0?hsLang=en" target="_blank"><strong class="bold-text-23">CX Challenges and Expert Recommendations From 102 CX Experts</strong></a><br/></div></div></div><div class="w-layout-cell"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f629c5fe6a1413bd577582_Clootrack%20CX%20See%20Why%20Show.webp 683w" alt=""/><h3 class="heading-76">CX See Why Show</h3><div class="text-block-36"><a href="https://resources.clootrack.com/cxseewhy-webinar-talkshow-dan-gingiss?hsLang=en" target="_blank" class="link-12">A talk show featuring CX experts from various industries to discuss the "Why" of customer experience.</a></div></div></div></div></div></div></div></section></div></section></div></div></div></section></div><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=66dffa95f947b62fb545cbea" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/js/webflow.7095bda5d.js" type="text/javascript"></script> <script>(function (c, p, d, u, id, i) { id = ''; // Optional Custom ID for user in your system u = 'https://tracking.g2crowd.com/attribution_tracking/conversions/' + c + '.js?p=' + encodeURI(p) + '&e=' + id; i = document.createElement('script'); i.type = 'application/javascript'; i.async = true; i.src = u; d.getElementsByTagName('head')[0].appendChild(i); }("3214", document.location.href, document));</script><script src="https://hubspotonwebflow.com/assets/js/form-124.js" type="text/javascript" integrity="sha384-bjyNIOqAKScdeQ3THsDZLGagNN56B4X2Auu9YZIGu+tA/PlggMk4jbWruG/P6zYj" crossorigin="anonymous"></script></body></html>