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</div> </div> </div> </nav> <div class="content"> <section class="activity"> <div class="activity__container"> <h1 class="activity__title">Answer Support Questions</h1> <div class="activity__info"> <div class="activity__left-column"> <div class="activity__card"> <div class="activity__card-image" style="background-image: url('https://community.mozilla.org/wp-content/uploads/2020/02/Sumo-feature-image.png');"> </div> <div class="activity__card-content"> <div class="activity__cta-container "> <a href="https://support.mozilla.org/en-US/get-involved/questions" class="activity__cta">Sign up to volunteer</a> <a href="#" class="activity__cta activity__cta--share"> <svg width="14" height="18" viewBox="0 0 14 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 9V15C1 15.3978 1.15804 15.7794 1.43934 16.0607C1.72064 16.342 2.10218 16.5 2.5 16.5H11.5C11.8978 16.5 12.2794 16.342 12.5607 16.0607C12.842 15.7794 13 15.3978 13 15V9M10 4.5L7 1.5M7 1.5L4 4.5M7 1.5V11.25" stroke="#0060DF" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> Share Activity </a> </div> <hr class="activity__keyline" /> <div class="activity__description-container"> <p></p> <p></p> <p></p> <p>Used by more than 400 million people, Mozilla support is vital to our community. It is also fully powered by volunteers. This is where you come in. </p> <p></p> <p></p> <p>Help users get the most out of their favorite browser by answering questions in the forum or on Twitter. Your contributions will reach millions worldwide, and you can do it from the comfort of your couch! </p> <p></p> </div> </div> </div> <h2 class="activity__card-title">How to contribute</h2> <div class="activity__card activity__card--flow"> <div class="activity__card-content"> <p>This contribution activity can be carried out on your own or with friends/your community. Why not try them all?</p> <div class="activity__accordion"> <div class="activity__accordion-container"> <div role="heading" aria-level="3"> <button class="activity__accordion-input" id="ac-0" role="button" name="accordion-0" type="button" aria-expanded="false" aria-controls="ac-panel-0"> On your own </button> </div> <div id="ac-panel-0" class="activity__accordion-content" aria-labelledby="ac-0"> <p>From hardcore web developers to first time users, everyone needs your help in the forum! Share your knowledge on everything from “how do I install Firefox” to complex coding issues by pointing people to the right help articles and providing troubleshooting steps for their specific questions.</p> <p>Here are a few activities to get you started:</p> <ul> <li><b>[Forum] Get to know the tool (level: easy)</b> <ul> <li>This activity focuses on training on how to use SUMO to answer forum questions from users. This includes <a href="https://support.mozilla.org/en-US/kb/answering-questions-support-forum#w_finding-questions">how to find questions</a>, <a href="https://support.mozilla.org/en-US/kb/answering-questions-support-forum#w_finding-answers">how to find answer</a> and do <a href="https://support.mozilla.org/en-US/kb/answering-questions-support-forum#w_doing-investigation">an investigation</a>, <a href="https://support.mozilla.org/en-US/kb/answering-questions-support-forum#w_posting-replies">how to reply to them</a>, or <a href="https://support.mozilla.org/en-US/kb/answering-questions-support-forum#w_getting-help">how to do find help if you’re stuck</a>. There are also <a href="https://support.mozilla.org/en-US/kb/common-forum-responses">common responses</a> if you need inspiration on how to reply to a common issue.</li> </ul> </li> </ul> <p> </p> <ul> <li><b>[Forum] Answering questions (level: medium)</b> <ul> <li>This activity focuses on reducing our backlog in the forum. You can choose what product you would like to work on. There’s also a progress bar in each product so you could check the progress easily.</li> </ul> </li> </ul> <p> </p> <ul> <li>[Social] Tweetdeck activity (level: easy) <ul> <li>Social support is pretty easy to start with. If you’re a newcomer, you can start by <a href="https://support.mozilla.org/en-US/kb/social-support-tools-and-workspace">setting up your workspace in Tweetdeck</a>. Once you set up your workspace, you could start answering questions right away. Also, don’t forget to add #fxhelp hashtag!</li> </ul> </li> </ul> <ul> <li></li> </ul> </div> </div> <div class="activity__accordion-container"> <div role="heading" aria-level="3"> <button class="activity__accordion-input" id="ac-1" role="button" name="accordion-1" type="button" aria-expanded="false" aria-controls="ac-panel-1"> With friends/your community: </button> </div> <div id="ac-panel-1" class="activity__accordion-content" aria-labelledby="ac-1"> <p><b>Firefox SUMO Sprint</b></p> <p>During the first 2 weeks of Firefox release, we have <a href="https://wiki.mozilla.org/Support/SUMO_day">SUMO sprint</a> that everyone can participate in. Gather with your friends/family and you can share the activity together.</p> </div> </div> </div> </div> </div> </div> <div class="activity__right-column"> <div class="activity__card"> <div class="activity__card-content"> <span>Tags</span> <div class="activity__tags"> <span class="activity__tag">User Support</span> </div> </div> </div> <div class="activity__card activity__card--additional"> <div class="activity__card-content"> <span>Stay in touch</span> <div class="activity__markup"> <ul> <li>Join our group in the <a href="https://community.mozilla.org/groups/support-mozilla-sumo/">community portal</a></li> <li>Join us on <a href="https://chat.mozilla.org/#/room/#SUMO:mozilla.org">Matrix</a></li> <li>Join us on <a href="https://t.me/mozsumo">Telegram</a></li> <li>Join our discussion on the <a href="https://support.mozilla.org/en-US/forums/contributors">contributor forum</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> <div id="activity-share-lightbox" 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