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Vision Helpdesk: Pros and Cons of the Top Helpdesk Software - Financesonline.com
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flex-wrap"> <div class="single-page__title col col--75 col--sm"> <h1>Vision Helpdesk: Pros and Cons of the Top Helpdesk Software</h1> </div> <div class="clearfix"></div> </div> <div class="row"> <div id="content" class="single-page__entry single-page__entry--post col col--75 col--sm"> <div id="rec-post" class="recommended-product recommended-product--placeholder full-width" data-post-id="25822" > <div class="placeholder flex"> <div class="col col--20 col--mb img"> <div class="sk full-width"></div> </div> <div class="col col--60 col--mb desc"> <div class="sk full-width"></div> <div class="flex score"> <div class="col col--33 sk"></div> <div class="col col--33"></div> <div class="col col--33 sk"></div> </div> </div> <div class="col col--20 col--mb buttons"> <div class="sk full-width"></div> <div class="sk full-width"></div> </div> </div> </div> <p><span style="font-weight: 400;"><img class="alignleft wp-image-25847 lazyload" alt="vis" width="116" height="116" sizes="(max-width: 116px) 100vw, 116px" data-src="https://financesonline.com/uploads/2016/04/vis-1-150x150.png" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2016/04/vis-1-150x150.png 150w, https://s.financesonline.com/uploads/2016/04/vis-1-300x300.png 300w, https://s.financesonline.com/uploads/2016/04/vis-1-48x48.png 48w, https://s.financesonline.com/uploads/2016/04/vis-1-145x145.png 145w, https://s.financesonline.com/uploads/2016/04/vis-1.png 500w">If you are looking for an effective software for your helpdesk requirements, you cannot go wrong with Vision Helpdesk. This popular helpdesk vendor offers both SaaS and download versions of their service. The software provides a wide range of features such as multi-channel support, staff management, converting emails into tickets, knowledge base management, client management, help desk automation and more. In this article we’ll take a look at the most important of these features and we’ll discuss all the major Vision Helpdesk pros and cons to give you a thorough overview of this app’s capabilities.</span><span id="more-25822"></span></p><p>Our panel of experts was really impressed with Vision Helpdesk’s features and support. In our evaluation of this popular helpdesk solution we have given it a high score. The actual users of <a href="https://reviews.financesonline.com/p/vision-helpdesk/">Vision Helpdesk</a> are also very positive about their experience with the software. <span style="font-weight: 400;">The vendor also offers flexible pricing plans so their services can be used both by small businesses as well as large enterprises. There is a very useful 30-day free trial plan that gives you ample time to test drive the app’s features on your own and gauge how it actually can help your business.</span></p><p><span style="font-weight: 400;"> </span></p><p><span style="font-weight: 400;">Vision Helpdesk is a popular satellite helpdesk solution. The application allows users to manage support for multiple companies, products and brands from a single staff portal and each product can have its own customer portal. Plus, the software can be integrated with Twitter, Facebook, email, live chat, and VOIP to manage multiple communication channels in one centralized place.</span></p><p><span style="font-weight: 400;">You can use Vision Helpdesk’s ticket billing feature to offer paid technical support to your end users. Blabby is a staff collaboration tool that your agents can use to share knowledge base articles and obtain suggestions and comments from their colleagues to solve customer issues. The app is easily scalable to meet the growing needs of businesses and the vendor provides excellent customer support. You can find more info about <a href="https://reviews.financesonline.com/p/vision-helpdesk/">Vision Helpdesk features</a> in our detailed review of in the analysis below.</span></p><p><img class="aligncenter size-full wp-image-25848 lazyload" alt="help" width="800" height="327" sizes="(max-width: 800px) 100vw, 800px" data-src="https://financesonline.com/uploads/2016/04/help.jpg" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2016/04/help.jpg 800w, https://s.financesonline.com/uploads/2016/04/help-300x123.jpg 300w, https://s.financesonline.com/uploads/2016/04/help-768x314.jpg 768w, https://s.financesonline.com/uploads/2016/04/help-220x90.jpg 220w, https://s.financesonline.com/uploads/2016/04/help-93x38.jpg 93w, https://s.financesonline.com/uploads/2016/04/help-355x145.jpg 355w"></p><h3>Advantages of Vision Helpdesk</h3><p><span style="font-weight: 400;">What is the reason behind the widespread popularity of Vision Helpdesk and why does it stand out among competitors? Here are the app’s strong points which make it a preferred choice for more than 8,000 companies including top brands like Thomas Cook, Riva, Suprag, and Volodi:</span></p><h4><strong>It is a Full-Featured Helpdesk Suite</strong></h4><p><span style="font-weight: 400;">Vision Helpdesk stands out because it considers the requirements of both service demanders and service providers. To help them, the vendors offer three products in its fourth edition: Help Desk, Satellite Helpdesk, and IT Service Desk. All three products have common features such as ticket/incident management, SLA setup, customer support, and social network integration. Helpdesk is the main product and is offered with both the Satellite Desk and IT Service Desk. The vendor offers a large knowledge database to facilitate customer self-service. Vision Helpdesk is a truly international software as it is offered in multiple versions and languages for a variety of countries and time zones.</span></p><h4><strong>It Enables Multi-channel Customer Support</strong></h4><p><img class="aligncenter size-full wp-image-25849 lazyload" alt="vis1" width="800" height="388" sizes="(max-width: 800px) 100vw, 800px" data-src="https://financesonline.com/uploads/2016/04/vis1.png" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2016/04/vis1.png 800w, https://s.financesonline.com/uploads/2016/04/vis1-300x146.png 300w, https://s.financesonline.com/uploads/2016/04/vis1-768x372.png 768w, https://s.financesonline.com/uploads/2016/04/vis1-93x45.png 93w, https://s.financesonline.com/uploads/2016/04/vis1-299x145.png 299w"></p><p><span style="font-weight: 400;">The software allows users to use multiple channels for ticket management and customer support. You can track and respond to customer requests that come from phone, email, social media chat, and the web overall. You can organize and categorize these requests, and respond to them via single communication channels. Vision Helpdesk also alerts users via macros, allowing them to review and deal with a problem with a single click.</span></p><p><span style="font-weight: 400;">It’s also possible to organize your company’s ticket workflow using pre-determined criteria based on which the system will decide on a matching action in particular cases. Your company can create escalation and SLA rules as well as business hours to help agents review customer requests in a timely manner. The app’s notification system notifies users on every request, and alerts them when a particular action needs to be undertaken.</span></p><h4><strong>It Offers Support for Multiple Products and Brands</strong></h4><p><span style="font-weight: 400;">You can use the Satellite Help Desk as a single portal to provide end-user support for multiple companies, brands, and products. Thus, it is an ideal product for owners operating multiple companies, who wish to provide support through a single helpdesk. Satellite Help Desk allows these business owners to get effective, scalable, and cost-conscious results. The product deals with each client database separately and is offered in multiple languages, time zones, and countries.</span></p><p><span style="font-weight: 400;">Key benefits of Satellite Help Desk include: comprehensive company database, personal portals for each brand, reduced impact of horizontal/vertical company scaling, reduction of costs and expenditure, and a separate workflow for different business hours in multiple time zones. You can get more information about <a href="/much-vision-helpdesk-cost-get-free-trial/">Vision Helpdesk pricing</a> and other features in our detailed review of the software.</span></p><h3>Other Advantages of Vision Helpdesk</h3><p><span style="font-weight: 400;">Apart from the above mentioned advantages, you can also add the following strengths to the long list of Vision Helpdesk’s impressive and effective features: </span></p><ul> <li><span style="font-weight: 400;">The SLA management is excellent and allows users to build nested levels of support</span></li> <li><span style="font-weight: 400;">The customer support is fast and reliable and the agents resolve issues promptly and satisfactorily</span></li> <li><span style="font-weight: 400;">The satellite pricing structure for SaaS makes the packages affordable</span></li> <li><span style="font-weight: 400;">The tabs feature is effective as it saves a lot of time</span></li> <li><span style="font-weight: 400;">The multi-brand support management tool is a boon for many companies.</span></li> </ul><h3>Drawbacks of Vision Helpdesk</h3><p><span style="font-weight: 400;">Users have pointed out a few areas where Vision Helpdesk can improve: </span></p><ul> <li><span style="font-weight: 400;">A few more default reports can be added to help admin</span></li> <li><span style="font-weight: 400;">In-built live chat software could be a killer addition. </span></li> </ul><p><span style="font-weight: 400;">However, these are relatively minor disadvantages which pale in comparison with the suite’s numerous advantages.</span></p><h4>Bottom line</h4><p><span style="font-weight: 400;">Our detailed analysis of Vision Helpdesk pros and cons reveals that the app’s numerous advantages by far outweigh its few relatively minor drawbacks. This helpdesk suite is scalable for the needs for any organization and offers suitable pricing packages for both small and large companies. You are sure to get full value for your money by investing in this software. There is also a great free trial with which you can easily t</span><span style="font-weight: 400;">est drive the application’s key features for 30 days and find out if the app suits your business requirements.</span></p> <div id="fot-social" class="fot-social" data-id="25822" data-type="post" data-url="https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">5<span class="shares"> shares</span></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> <span class="count">3</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> <span class="count">2</span> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <div id="fot-social-inline" class="fot-social fot-social--inline"> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <span> <span class="icon icon--fb"></span> <span class="txt">Share</span> </span> <span class="count">3</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <span> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </span> <span class="count">2</span> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" target="_blank"> <span> <span class="icon icon--in"></span> <span class="txt">Share</span> </span> </a> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">5<span class="shares"> shares</span></span> </div> </div> <div class="single-page__author"> <div class="single-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/christopher_robinson.jpeg?width=100&token=ZrBHLMSG6yXsjNSlPyCM1g" alt="Christopher Robinson" class="lazyload" onerror="this.onerror=null; this.src='https://financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" > </div> <div class="single-page__author__desc"> <h4>By <a href="/author/christopher/" title="Christopher Robinson">Christopher Robinson</a></h4> <p>Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He鈥檚 a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.</p> </div> <div class="clearfix"></div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Help Desk Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/" title="zendesk-helpdesk" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" 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