CINXE.COM
Get help | CA.gov
<!doctype html> <html lang="en"> <head> <title>Get help | CA.gov</title> <meta charset="utf-8" /> <meta name="Author" content="State of California" /> <meta name="Description" content="Get help with essential California services. Get answers to your questions about state services with our FAQs and contact resources." /> <meta name="Keywords" content="California, government, " /> <meta name="robots" content="index, follow" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="320" /> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0" /> <!-- Primary Meta Tags --> <meta name="title" content="Get help | CA.gov" /> <!-- Canonical link, improves SEO --> <link href="https://www.ca.gov/support/" rel="canonical" /> <!-- Open Graph / Facebook --> <meta property="og:locale" content="en_US" /> <meta property="og:site_name" content="California State Portal" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.ca.gov/support/" /> <meta property="og:title" content="Get help | CA.gov" /> <meta property="og:description" content="Get help with essential California services. Get answers to your questions about state services with our FAQs and contact resources." /> <meta property="og:image" content="https://cdn.cdt.ca.gov/cdt/CAgovPortal/images/cagov-social-image.jpg" /> <meta property="og:image:alt" content="CA.gov logo over a scenic photo of a California beach" /> <!-- Twitter --> <meta name="twitter:card" content="summary_large_image" /> <meta property="twitter:url" content="https://www.ca.gov/support/" /> <meta name="twitter:title" content="Get help | CA.gov" /> <meta name="twitter:description" content="Get help with essential California services. Get answers to your questions about state services with our FAQs and contact resources." /> <meta name="twitter:image" content="https://cdn.cdt.ca.gov/cdt/CAgovPortal/images/cagov-social-image.jpg" /> <!-- Public Sans Font--> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin /> <link rel="preconnect" href="https://cdn.cdt.ca.gov" crossorigin /> <!-- End Public Sans Font --> <!-- State Web template required CSS --> <link rel="stylesheet" href="https://cdn.cdt.ca.gov/cdt/statetemplate/6.4.1/css/cagov.core.min.css" integrity="sha256-ZBxc9vOxgmVhJsrXWWcvEN6iGIZgEXXS0Ir1i2ZWeLU=" crossorigin="anonymous" /> <link rel="stylesheet" href="/css/custom.min.css?vJKX1" id="main-stylesheet" /><script src="https://cdn.cdt.ca.gov/cdt/statetemplate/6.4.1/js/cagov.core.min.js" integrity="sha256-e675J/VKorpekjw24pAfI7kxIF5TwFmKBfDOyX1PI10=" crossorigin="anonymous"></script> <script src="/js/custom.min.js?dv0016x" type="module"></script> <!-- Site icons --> <link rel="apple-touch-icon-precomposed" sizes="100x100" href="/images/apple-touch-icon-precomposed.png" /> <link rel="icon" sizes="192x192" href="/images/apple-touch-icon-192x192.png" /> <link rel="apple-touch-icon-precomposed" sizes="180x180" href="/images/apple-touch-icon-180x180.png" /> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="/images/apple-touch-icon-152x152.png" /> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/images/apple-touch-icon-144x144.png" /> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="/images/apple-touch-icon-120x120.png" /> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="/images/apple-touch-icon-114x114.png" /> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="/images/apple-touch-icon-72x72.png" /> <link rel="apple-touch-icon-precomposed" href="/images/apple-touch-icon-57x57.png" /> <link rel="shortcut icon" href="/images/apple-touch-icon-57x57.png" /> <link rel="apple-touch-icon" href="/images/apple-touch-icon.png" /> <link rel="shortcut icon" href="/favicon.ico" /> <!-- Google analytics --> <!-- BEGIN Google Analytics --> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-PZGPNNV'); </script> <!-- END Google Analytics --> <!-- Statewide Alerts Server --> <script defer src="https://alert.cdt.ca.gov" crossorigin="anonymous"></script> </head> <body class="primary"> <header id="header" class="global-header fixed"> <div id="skip-to-content"> <a href="#main-content">Skip to Main Content</a> </div> <!-- Utility header structural component --> <div class="utility-header" data-nosnippet> <div class="container"> <div class="flex-row"> <div class="social-media-links align-items-start"> <div class="official-collapsible-content"> <button type="button" data-bs-toggle="collapse" data-bs-target="#collapseOficial" aria-expanded="false" aria-controls="collapseOficial" class="btn-official mt-1 gray-900 color-black-hover"> <span class="underline">Official California website</span> <span class="ca-gov-icon-caret-up" aria-hidden="true"></span> <span class="ca-gov-icon-caret-down" aria-hidden="true"></span> </button> <div class="collapse" id="collapseOficial"> <div class="font-size-13 gray-900 p-y ps-1 pe-2"> <span class="bold" >California government websites use .ca.gov </span ><br />A .ca.gov website is part of California’s government. </div> </div> </div> </div> <div class="settings-links ms-auto align-items-start pt-2"> <a href="#googtrans(en|es)" class="m-l-0 underline cursor-pointer" lang="es" hreflang="es" translate="no" rel="alternate" >Español</a > <a href="#googtrans(en|ko)" lang="ko" hreflang="ko" translate="no" rel="alternate" class="underline cursor-pointer" >한국어</a > <a href="#googtrans(en|tl)" lang="tl" hreflang="tl" translate="no" rel="alternate" class="underline cursor-pointer" >Tagalog</a > <a href="#googtrans(en|vi)" lang="vi" hreflang="vi" translate="no" rel="alternate" class="underline cursor-pointer" >Tiếng Việt</a > <a href="#googtrans(en|zh-TW)" lang="zh-hant" hreflang="zh-hant" translate="no" rel="alternate" class="underline cursor-pointer" >繁體中文</a > <a class="translate notranslate pos-rel top-minus-2" href="/translate/" ><span class="ca-gov-icon-globe" aria-hidden="true"></span ><span class="sr-only">Translate</span></a > </div> </div> </div> </div> <!-- Site header (branding) structural component --> <div class="section-default"> <div class="branding"> <div class="header-organization-banner"> <a href="/"> <div class="logo-assets"> <img src="/images/CAgov-logo.svg?v7F3A" class="logo-img" alt="CA.gov official logo" /> </div> </a> </div> </div> </div> <!-- Mobile controls structural compoent --> <div class="mobile-controls"> <div class="mobile-control-group main-nav-icons"> <button id="nav-icon3" class="mobile-control toggle-menu" aria-expanded="false" aria-controls="navigation"> <span></span> <span></span> <span></span> <span></span> <span class="sr-only">Menu</span> </button> </div> </div> <div class="navigation-search full-width-nav container"> <div id="head-search" class="search-container featured-search"> <div class="d-block d-lg-none"> <a href="/" class="drawer-logo-link first-level-link"> <img src="/images/CAgov-logo.svg?v7F3A" alt="CA.gov official logo" class="drawer-logo mb-4" /> </a> </div> <!-- Search structural component --> <div class="container"> <form id="Search" class="pos-rel" action="/search/"> <span class="sr-only" id="SearchInput">Custom Google Search</span> <input type="search" name="q" aria-labelledby="SearchInput" placeholder="Search" class="search-textfield" /> <button type="submit" class="gsc-search-button"> <span class="ca-gov-icon-search" aria-hidden="true"></span> <span class="sr-only">Submit</span> </button> <div class="close-search-btn"> <button class="close-search gsc-clear-button border-0 bg-transparent pos-rel" type="reset"> <span class="sr-only">Close</span> </button> </div> </form> </div> </div> <!-- Site navigation structural component --> <nav id="navigation" class="main-navigation dropdown" aria-label="Main navigation"> <ul id="nav_list" class="top-level-nav"> <li class="nav-item"> <a class="first-level-link" href="/services/"> Services </a> </li> <li class="nav-item"> <a class="first-level-link" href="/departments/"> Departments </a> </li> <li class="nav-item"> <a class="first-level-link" href="/about-california/"> About California </a> </li> <li class="nav-item"> <a class="first-level-link active" href="/support/"> Get help </a> </li> </ul> </nav> </div> </header> <!-- Main content --> <div id="main-content" class="main-content"> <main class="main-primary" id="main"> <div class="section-primary lineart bg-p2" style="background: url('/images/get-help-lineart.svg') no-repeat right / auto;"> <div class="container p-y-md"><!-- Breadcrumbs component --> <nav aria-label="You are here" class="breadcrumbs"> <ol> <li><a href="/">Home</a></li> <li class="active">Get help</li> </ol> </nav> <h1 class="m-t-0">Get help</h1> </div> </div> <div class="container p-y-lg"> <div class="row"> <div class="col-lg-9 mx-auto"> <p class="lead"> Get help with essential California services. You can find answers to your questions about state services with our FAQs and contact resources. </p> <h2>California assistance programs</h2> <div class="row"> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://calfresh.dss.ca.gov/food/" class="color-p2 link-before text-left no-underline d-block" >Food</a > </h3> <p class="m-b text-left"> Add to your food budget and get help putting healthy food on the table with the CalFresh Program. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.cdph.ca.gov/Programs/CFH/DWICSN/Pages/Program-Landing1.aspx" class="color-p2 link-before text-left no-underline d-block" >Family nutrition</a > </h3> <p class="m-b text-left"> The WIC program helps parents and young children with nutrition and breastfeeding support. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.cdss.ca.gov/calworks" class="color-p2 link-before text-left no-underline d-block" >Cash aid</a > </h3> <p class="m-b text-left"> Get cash each month to help pay for housing, food and other expenses with CalWORKS. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.cdss.ca.gov/inforesources/cdss-programs/housing-programs" class="color-p2 link-before text-left no-underline d-block" >Shelter</a > </h3> <p class="m-b text-left"> Get free or low-cost housing through the Housing and Homelessness Division. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.dhcs.ca.gov/Pages/myMedi-Cal.aspx" class="color-p2 link-before text-left no-underline d-block" >Health</a > </h3> <p class="m-b text-left"> Sign up for Medi-Cal, offering free or low-cost health care for you and your family. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.mentalhealth.ca.gov/" class="color-p2 link-before text-left no-underline d-block" >Mental health care</a > </h3> <p class="m-b text-left"> Mental health is an essential part of your healthcare. Find resources and get more information. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.csd.ca.gov/find-assistance" class="color-p2 link-before text-left no-underline d-block" >Find assistance</a > </h3> <p class="m-b text-left"> Get help paying utility bills and access community services. </p> </div> </div> <div class="col-md-6 mb-4"> <div class="bg-gray-50 bg-gray-75-hover text-center p-x-md p-b-md pos-rel h-100 brd-solid-1 brd-gray-200 transform-scale-1_05--hover transition-0_3 rounded"> <h3 class="h5 m-b"> <a href="https://www.csd.ca.gov/Pages/FindServicesInYourArea.aspx" class="color-p2 link-before text-left no-underline d-block" >Find services in your area</a > </h3> <p class="m-b text-left"> Search by city or use the county map to find local services in your area. </p> </div> </div> </div> <!--FAQ--> <h2>Frequently asked questions</h2> <p class="lead"> These are some commonly asked questions and answers, by service. </p> <cagov-accordion> <details> <summary>How do I apply for CalFresh/Food Stamps?</summary> <div class="accordion-body"> <p> In California, each county may have a different way to apply for CalFresh benefits. <a href="https://www.getcalfresh.org/">Apply in your county</a>, or online at the <a href="https://benefitscal.com/">Benefitscal.com</a> Website. </p> <p> More information: <a href="/departments/178/services/60/">Food stamps</a> </p> </div> </details> </cagov-accordion> <cagov-accordion> <details> <summary> Where do I go if I have questions about a traffic citation? </summary> <div class="accordion-body"> <p> You must contact the court specified on the Notice to Appear citation or the law enforcement agency specified on the Notice to Correct Violation form to obtain information about your ticket, including information relating to fines and bail. Please refer to the warnings and follow the instructions provided on your ticket. Direct your inquiries to the specific court indicated on the front of your ticket. </p> <p> More information: <a href="/departments/193/services/15/">Traffic tickets</a> </p> </div> </details> </cagov-accordion> <cagov-accordion> <details> <summary>You must obtain a seller’s permit if you:</summary> <div class="accordion-body"> <ul> <li>Are engaged in business in California</li> <li> Intend to sell or lease tangible personal property that would ordinarily be subject to sales tax if sold at retail (this includes wholesalers, manufactures and retailers.) </li> <li> Will make sales for a temporary period, normally lasting no longer than 90 days at one or more locations (for example, fireworks booth, Christmas tree lots, garage sale) </li> </ul> <p> More information: <a href="/departments/287/services/25/" >Apply for Business License</a > </p> </div> </details> </cagov-accordion> <cagov-accordion> <details> <summary> How much does it cost to buy insurance through Covered California? </summary> <div class="accordion-body"> <p> The best way to get a quick estimate of the price you would pay is to use the <a href="http://www.coveredca.com/shopandcompare/2016/" >Shop and Compare Tool</a >. The price is based on your estimated income for the coverage year, your ZIP code, your household size and your age. If you are a low- or moderate-income Californian, you may get help buying insurance from Covered California through monthly subsidies that lower your premium costs so that you pay less for top-quality, brand-name insurance. Learn more about <a href="http://www.coveredca.com/individuals-and-families/getting-covered/health-care-costs/" >who qualifies for a subsidy</a >. </p> <p> More information: <a href="/departments/240/services/74/" >Apply for Medical Insurance</a > </p> </div> </details> </cagov-accordion> <cagov-accordion> <details> <summary>How much does Medi-Cal cost?</summary> <div class="accordion-body"> <p> For many individuals who enroll in Medi-Cal, there is no premium, no co-payment, and no out of pocket cost. Some households will see affordable costs, such as a low monthly premium. For some Medi-Cal children, the monthly premiums are $13 per child up to a family maximum of $39 per month. In general, individuals in Medi-Cal will get the same health benefits available through Covered California at a lower cost. </p> <p> More information: <a href="/departments/217/services/37/">Apply for Medi-Cal</a> </p> </div> </details> </cagov-accordion> <cagov-accordion> <details> <summary>How can I make a reservation at a State Park?</summary> <div class="accordion-body"> <p> Visit <a href="https://www.reservecalifornia.com/">ReserveCalifornia</a >, our new system is easy to use - similar to booking hotels, airline tickets and other comparable services. </p> <p> More information: <a href="/departments/259/services/49/">Find a State Park</a> </p> </div> </details> </cagov-accordion> <!--general assistance--> <div class="bg-white m-y-lg p-x-md p-b-lg brd-solid-1 brd-gray-200 rounded"> <h2 class="h3">General assistance</h2> <p class="small italic"> <em >Available 8 a.m. to 5 p.m., Monday through Friday, excluding <a href="https://www.calhr.ca.gov/employees/Pages/state-holidays.aspx" >state holidays</a ></em > </p> <h3 class="h4">Get help with state services and programs:</h3> <ul> <li> Email <a href="mailto:stateinfo@state.ca.gov">stateinfo@state.ca.gov</a> </li> <li>Call 800-807-6755</li> </ul> <h3 class="h4">Get help on questions related to COVID-19:</h3> <ul> <li> Contact <a href="https://www.cdph.ca.gov/Pages/contact_us.aspx" >California Department of Public Health</a > </li> </ul> </div> </div> </div> </div> </main> </div><!--Feedback--> <div class="section-understated"> <div class="container py-4 pb-5"> <cagov-feedback data-endpoint-url="https://feedback.innovation.ca.gov/sendfeedback"> </cagov-feedback> </div> <!-- End Section Feedback --> </div> <aside class="p-b-md p-t-sm section-standout site-footer"> <div class="container"> <div class="row"> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> About </div> <a href="/about/about-this-website/" class="d-block no-underline m-y font-size-16"> About this website </a> <a href="https://calcareers.ca.gov/" class="d-block no-underline m-y font-size-16" >State careers </a> <a href="https://data.ca.gov/" class="d-block no-underline m-y font-size-16" >California data </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Support </div> <a href="https://www.sco.ca.gov/ppsd_cpod.html" class="d-block no-underline m-y font-size-16"> State directory </a> <a href="/support/technical-help/" class="d-block no-underline m-y font-size-16"> Technical help </a> <a href="/contact/" class="d-block no-underline m-y font-size-16"> Contact </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Campaigns </div> <a href="https://registertovote.ca.gov/" class="d-block no-underline m-y font-size-16"> Register to vote </a> <a href="https://saveourwater.com/" class="d-block no-underline m-y font-size-16"> Save our water </a> <a href="https://www.caiso.com/informed/Pages/Notifications/Default.aspx" class="d-block no-underline m-y font-size-16"> Flex alert </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Alerts </div> <a href="https://www.chp.ca.gov/Pages/Amber-Alert.aspx" class="d-block no-underline m-y font-size-16"> Amber alert </a> <a href="https://calalerts.org/" class="d-block no-underline m-y font-size-16"> Cal alerts </a> <a href="https://myhazards.caloes.ca.gov/" class="d-block no-underline m-y font-size-16"> My hazards </a> </div> </div> <a href="/website-accessibility-certification.html" class="no-underline font-size-14 d-block m-t-md" ><span class="ca-gov-icon-certificate" aria-hidden="true"></span>Website Accessibility Certification</a > </div> </aside> <!-- Global Footer structural component --> <footer id="footer" class="global-footer"> <div class="container"> <div class="d-flex"> <a href="https://www.ca.gov" class="cagov-logo"> <img src="/images/cagov-logo-flag-gradient.svg?v7F3A" alt="CA.gov icon" style="aspect-ratio:43/27" loading="lazy" /> </a> <ul class="footer-links"> <li> <a href="/legal/conditions-of-use/">Conditions of use</a> </li> <li> <a href="/legal/privacy-policy/">Privacy policy</a> </li> <li> <a href="/legal/accessibility/"> Accessibility</a> </li> <li> <a href="/about/sitemap/">Sitemap</a> </li> </ul> <p class="text-right copyright"> © <span id="thisyear"> <script> document.getElementById('thisyear').appendChild(document.createTextNode(new Date().getFullYear())) </script> </span> State of California </p> </div> </div> <button class="return-top"> <span class="sr-only">Back to top</span> </button> </footer> </body> </html>