Analytics & Reporting | Gainsight Community

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href="https://communities.gainsight.com/guides-tutorials-and-learning-material-28" title="Guides, tutorials and learning material" topicsCount="24" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Guides, tutorials and learning material</span><span class="text--meta">24</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/gdpr-dsa-privacy-29" title="GDPR, DSA & Privacy" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">GDPR, DSA & Privacy</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-8831-item-12" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-254" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-254" track="[object Object]" href="https://communities.gainsight.com/content-management-254" title="Content Management" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Content Management</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-254" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-254"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-8831-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/creating-content-32" title="Creating content" topicsCount="16" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Creating content</span><span class="text--meta">16</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-content-33" title="Moderating content" topicsCount="20" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating content</span><span class="text--meta">20</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/highlighting-content-34" title="Highlighting content" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Highlighting content</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dealing-with-spam-35" title="Dealing with spam" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dealing with spam</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/seo-36" title="SEO" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SEO</span><span class="text--meta">11</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-8831-item-13" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-255" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-255" track="[object Object]" href="https://communities.gainsight.com/platform-modules-255" title="Platform Modules" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Platform Modules</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-255" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-255"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-8831-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/community-38" title="Community" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Community</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/knowledge-base-39" title="Knowledge base" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Knowledge base</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ideation-40" title="Ideation" topicsCount="15" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ideation</span><span class="text--meta">15</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/events-41" title="Events" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Events</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/groups-42" title="Groups" topicsCount="17" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Groups</span><span class="text--meta">17</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/product-updates-43" title="Product updates" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Product updates</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li 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id="downshift-8831-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/registration-login-sso-65" title="Registration, Login, SSO" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Registration, Login, SSO</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/email-campaigns-66" title="Email Campaigns" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Email Campaigns</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-8831-item-16" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-258" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-258" track="[object Object]" href="https://communities.gainsight.com/customization-integrations-258" title="Customization & Integrations" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Customization & Integrations</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-258" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-258"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-8831-item-25" role="option"><a track="[object Object]" 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role="option"><a track="[object Object]" href="https://communities.gainsight.com/languages-278" title="Languages" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Languages</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/sso-53" title="SSO" topicsCount="13" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SSO</span><span class="text--meta">13</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrations-54" title="Integrations" topicsCount="23" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Integrations</span><span class="text--meta">23</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/api-55" title="API" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">API</span><span class="text--meta">10</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-93" role="option"><a track="[object Object]" href="https://communities.gainsight.com/emails-56" title="Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Emails</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-8831-item-94" role="option"><a track="[object Object]" href="https://communities.gainsight.com/third-party-scripts-57" title="Third-party Scripts" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Third-party Scripts</span><span 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AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}],"categoriesContent":{"45":[{"categoryUrl":"https:\/\/communities.gainsight.com\/exports-45","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/exports-45\/why-does-my-topics-export-total-not-match-the-content-dashboard-total-22221"},"id":"2265","publicId":"22221","title":"Why does my Topics Export Total not match the Content Dashboard Total?","content":"<p>When Exporting your Topics data from the CC, the export INCLUDES all topics in the system.<\/p><p>The export will give you <strong>everything<\/strong> including\u00a0all of the draft, deleted and moderated topics.<\/p><p>So if you simply look at a grand total, you will see the <strong>SUM<\/strong> of every Topic in the system.<\/p><p>\u00a0<\/p><p>The Content Dashboard filters on Visible content only. That is a filter is applied where <strong><em>topic_status <\/em>= visible<\/strong>.<\/p><p>\u00a0<\/p><p>In the screenshot below you can see the Content Dashboard displaying 78 Topics created.<\/p><p>\u00a0<\/p><p>Whereas the pivot table shows a GrandTotal of 90. The visible column shows the equivalent 78.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8c405824-eb3a-491b-8ce9-83accd2daeb2.png\" \/><\/figure><p>Now knowing the filter required, you BI dashboard can match the CC Dashboard.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3f2ca6da-3b51-466f-ba57-05283f80a52a.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Exports","categoryId":"45","contentType":"article","featuredImage":"","likes":2,"views":47,"votes":0,"replyCount":0,"publishedAt":"2023-03-01T11:22:58+01:00","lastActivityAt":"2023-03-01T21:05:48+01:00","lastContributor":{"id":"9545","username":"DannyPancratz","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/667b5cf6-18c1-4de1-968d-eddb425ee798.png"},"lastPostId":8594,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"F.A.Q.","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/exports-45","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/exports-45\/measuring-the-number-of-unique-contributors-per-topic-benchmark-18582"},"id":"11269","publicId":"18582","title":"Measuring the number of unique contributors per topic - benchmark","content":"Conversations can be measured by the number of contributors in each thread (depth of the thread). The absolute number of contributors is not necessarily a reliable measure since it can give you a distorted picture of reality. For example, a thread with 10 comments contributed by 2 people is less valuable than a thread with 10 comments contributed by 4 people. The conversation composed of 4 unique contributors gives a better indication of the sense of community. <br \/>\n<br \/>\n<br \/>\nWhen doing our analysis we accounted for the number of unique contributors for a set of communities across our database. The average across the communities is 3.79 unique contributors per topic (including the topic starter). The unique contributors per topic are being calculated on an all time basis, where we calculate the average of unique contributors per community. To strive for an ideal sense of community is it advised to focus on an average amount of unique contributors per topic of 3.5 and above.<br \/>\n<br \/>\n<p class=\"fancybox-image\"><a href=\"https:\/\/i.imgur.com\/SdGLRi7.png\" rel=\"image\" class=\"fancybox\"><img src=\"https:\/\/i.imgur.com\/SdGLRi7.png\" \/><\/a><\/p>","categoryName":"Exports","categoryId":"45","contentType":"conversation","featuredImage":"","likes":0,"views":206,"votes":0,"replyCount":0,"publishedAt":"2018-05-03T11:48:19+02:00","lastActivityAt":"2018-05-16T16:25:53+02:00","lastContributor":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"lastPostId":39857,"author":{"id":"11145","username":"Alex Zuma","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/exports-45","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/exports-45\/a-guide-to-measure-sense-of-community-18581"},"id":"11268","publicId":"18581","title":"A guide to measure \"Sense of Community\"","content":"<h3>Why is Sense of Community important?<\/h3><br \/>\nKnowing the number of unique contributors can indeed give you a lot of interesting insights. You can even take it a step further to see how many unique contributors per forum or category set and therefore see how certain forums are better to generate conversations in comparison to others.<br \/>\n<br \/>\n<h3>A guide to measure Sense of Community<\/h3><br \/>\nMeasuring the number of unique contributors per topic is easy to do using our exports. Simply follow these steps:<br \/>\n<br \/>\n1) Download a Post export for the selected period you want to evaluate (we suggest to take at least 6 months of data)<br \/>\n<br \/>\n2) Open the export and create a table in a new sheet, selecting all the Post data<br \/>\n<br \/>\n3) Insert a Pivot Table and make sure to check the box <i>Add Data<\/i> to model as appears below:<br \/>\n<br \/>\n<p class=\"fancybox-image\"><a href=\"https:\/\/i.imgur.com\/XVRSzu3.png\" rel=\"image\" class=\"fancybox\"><img src=\"https:\/\/i.imgur.com\/XVRSzu3.png\" \/><\/a><\/p><br \/>\n<br \/>\n4) Once you do that all the following fields to your pivot table:<br \/>\n<br \/>\n<p class=\"fancybox-image\"><a href=\"https:\/\/i.imgur.com\/imHCPJX.png\" rel=\"image\" class=\"fancybox\"><img src=\"https:\/\/i.imgur.com\/imHCPJX.png\" \/><\/a><\/p><br \/>\n<br \/>\n5) To make the Distinct Post Creator field you simply need to first add the field <h3>post_creator<\/h3>6) Click this field on your Pivot Table Fields and the click on Value Field Settings<br \/>\n<br \/>\n7) Under <i>Summarize Field by choose Distinct count<\/i> as appears below:<br \/>\n<br \/>\n<p class=\"fancybox-image\"><a href=\"https:\/\/i.imgur.com\/8YnRafe.png\" rel=\"image\" class=\"fancybox\"><img src=\"https:\/\/i.imgur.com\/8YnRafe.png\" \/><\/a><\/p><br \/>\n<br \/>\nYou are done and your pivot table is ready! \ud83d\ude0e <br \/>\n<br \/>\nYou can now see the number of unique contributions per topic.<br \/>\n<br \/>\n<h3>Number of posts per topic combined and unique contributors <\/h3><br \/>\n<br \/>\nNext, we\u2019ll have a look at the relationship between the number of unique contributors and the number of posts per topic. The findings show that communities with a higher number of unique contributors per topic relatively also have more posts per topic and therefore have more conversation going on. Meaning that unique contributors trigger the conversation and therefore it is important to stimulate in order to get a livelier community. For example, as shown in the graph below, by having 3 unique contributors per topic you are likely to have between 4 and 5 posts per topic. Moving along to the other side of the chart, you see when having 4 unique contributors per topic you have around 8 posts per topic which indicates more conversation going on in the community. <br \/>\n<br \/>\n<p class=\"fancybox-image\"><a href=\"https:\/\/i.imgur.com\/ieAjPIu.png\" rel=\"image\" class=\"fancybox\"><img src=\"https:\/\/i.imgur.com\/ieAjPIu.png\" \/><\/a><\/p><br \/>\n<br \/>\n<h3>Recommendation<\/h3><br \/>\nIf sense of community is important for you we recommend you to track the above outlined metrics on a regular basis. However it is important not to look at these metrics in isolation, but rather to see them as a subset of your total community health metrics.","categoryName":"Exports","categoryId":"45","contentType":"conversation","featuredImage":"","likes":2,"views":259,"votes":0,"replyCount":0,"publishedAt":"2018-05-03T11:44:58+02:00","lastActivityAt":"2021-07-21T22:56:28+02:00","lastContributor":{"id":"12261","username":"marissa.piazza","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/dfd9d9f0-9f63-46a9-a9e8-1b38fef5e8a9.png"},"lastPostId":39853,"author":{"id":"11145","username":"Alex Zuma","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/exports-45","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/exports-45\/community-reporting-create-a-dashboard-18405"},"id":"2387","publicId":"18405","title":"Community reporting: Create a dashboard","content":"The setup of your dashboard depends on the data you want to report on. The explanation of creating a dashboard (and updating an existing dashboard) which is provided below is based on the use of Excel, but you\u2019re free to use any other tooling you\u2019d prefer. Contact your Community Consultant for an example dashboard (also created in Excel).<br \/>\n<br \/>\n<h3>Separate the columns of the exports<\/h3><br \/>\nThe downloaded report is in CSV format, which means the columns first need to be separated with a comma before you\u2019ll be able to create a dashboard.<br \/>\n<br \/>\nN.B. Some Excel versions automatically separate the columns when you open the file, if that is the case you can skip step 1 to 5.<ol><li>Open the downloaded export file in Excel, select the first column and click on Data \u2013 Text to columnsThe setup of your dashboard depends on the data you want to report on. The explanation of creating a dashboard (and updating an existing dashboard) which is provided below is based on the use of Excel, but you\u2019re free to use any other tooling you\u2019d prefer. Contact your Community Consultant for an example dashboard (also created in Excel).<li>Select the option Delimited and click Next<li>Choose delimiters Tab and Comma, and click Finish.<li>Copy paste each export in a separate tab in one Excel documentIn addition to the existing columns of each export it is recommended to add extra columns enabling you to filter data for specific time ranges. For example month (=month(X)), week (=week(X)), day (=day(X)), day of the week (=weekday(X)), hour of the day (=hour(X)). \n \nEspecially in the mark as answer export extra columns are needed to calculate the SLA. To make a calculation on an SLA of 24 hours, use the following formulas: \n \nAdd a column (Column Y) to the mark as answer export which calculates the difference between the post_answered_creationTime (Column R) and post_1_creationTime (Column K) by using the formula =Integer((R2-G2)*24). Add a column to calculate the SLA based on a conditional formula =IF(Y2&lt;24;\u201dyes\u201d;\u201dno\u201d).<\/ol>\n<br \/>\n<h2>Create a new dashboard<\/h2><br \/>\nAfter all exports are added to the Excel document and after adding these columns, start making pivot tables to create the dashboard.<ol><li>Click on Insert - Pivot table<li>Select the data you want to analyse by selecting the reach of the specific export<li>Select where you want the PivotTable report to be placed. This can be either a new worksheet (when no other pivot tables have been created), or an existing worksheet that already contains other pivot tables to create a full dashboard in one worksheet in the Excel file.<li>Click on OKWhen you have selected the input to create a pivot table you get to see the PivotTable Fields menu. Choose the data you want to show, for example the topics with the most comments in month X (row = topic_title, value = total_comments, filter = month)<\/ol>\n<br \/>\n<h2>Update an existing dashboard<\/h2><br \/>\nWhen you already have a dashboard in place there is no need to create a new one. It saves a lot of time to use the existing dashboard and update it with newly derived exports. All exports can be copy-pasted directly under the present exports in the worksheets. However, data such as number of comments, views, public and moderator tags (topic export) and user profile information (user export) won\u2019t be updated in the exports that are already in the worksheet. If you want them updated you should get the full export of that time range as well.<ol><li>Select the pivot table in the dashboard<li>Click on Analyse \u2013 Change Data Source in the menu bar<li>Click on the table\/range selector to select the new range in the worksheet<li>Click OK<\/ol>If you\u2019ve created a filter(s) on your pivot table make sure it is set correctly after you have updated the data source. Continue the above actions until you have created the complete dashboard.<br \/>\n<br \/>\n<h2>Create a report<\/h2><br \/>\nThe setup of your report depends on the goals of your community and the data you want to report on. Contact your Community Consultant for an example report that shows a basic setup of a community report.","categoryName":"Exports","categoryId":"45","contentType":"article","featuredImage":"","likes":1,"views":447,"votes":0,"replyCount":0,"publishedAt":"2017-10-25T15:16:30+02:00","lastActivityAt":"2017-10-25T15:16:30+02:00","lastContributor":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"lastPostId":8901,"author":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/exports-45","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/exports-45\/overview-of-exports-and-their-content-18404"},"id":"1637","publicId":"18404","title":"Overview of exports and their content","content":"<h3>There are several tools that can be used to gather data from your community: CC analytics tool, Google Analytics, Omniture, Coosto, Tracebuzz, Buzzcapture, and many more.<\/h3><p><br \/>These tools can also be used to compare your community data to your other social channels and website. This document focuses on the process of how to create a report based on the CC analytics tooling and gives a brief description of data that can be derived from Google Analytics. If you work with other tooling, please consult your Community Consultant.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h2>CC analytics tool<\/h2><p><br \/>The CC analytics tool can be found in your control environment in the navigation on the left side of the page (see figure 2). On the export page you\u2019ll find a variety of downloadable exports. It is possible to get reports of the activity by exporting report files of a specific timeframe. There are 8 different exports:<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><ul><li>Post<\/li>\t<li>Topic<\/li>\t<li>Private messages<\/li>\t<li>User<\/li>\t<li>Moderator action<\/li>\t<li>Login<\/li>\t<li>Mark as answer<\/li><\/ul><p>\u00a0<\/p><p>\u00a0<\/p><table><tbody><tr><td style=\"width:160px;\">NAME<\/td>\t\t\t<td style=\"width:458px;\">DESCRIPTION<\/td>\t\t\t<td style=\"width:580px;\">ANALYSIS EXAMPLES<\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Post export<\/td>\t\t\t<td style=\"width:458px;\">This export provides a list of all posts. A post is either a topic or a comment.\u00a0<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>Posts created per timeframe (weekly, monthly, quarterly)<\/li>\t\t\t\t<li>Posts created per user (rank)<\/li>\t\t\t\t<li>Posts created per category set or category<\/li>\t\t\t\t<li>Most commented on topics (created in timeframe)<\/li>\t\t\t\t<li>Most active users<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Topic export<\/td>\t\t\t<td style=\"width:458px;\">Offers a list of all topics created.<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>Topics created per timeframe<\/li>\t\t\t\t<li>Topics created per user(rank)<\/li>\t\t\t\t<li>Topics created per category set\/category<\/li>\t\t\t\t<li>Created topics per type (question or discussion) per timeframe<\/li>\t\t\t\t<li>Most viewed topics (created in timeframe)<\/li>\t\t\t\t<li>Most commented on topics (created in timeframe)<\/li>\t\t\t\t<li>Topics with a label<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Private message export<\/td>\t\t\t<td style=\"width:458px;\">The private messages export provides an overview of all two way messages communication, but not the content from the conversation itself.<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>Private messages sent per timeframe<\/li>\t\t\t\t<li>Amount of private messages sent or received by moderators (in timeframe)<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">User export<\/td>\t\t\t<td style=\"width:458px;\">Gives an overview of all user information from participants who have registered in this time range, including the amount of topics, comments, answers given, likes received and all filled in profile fields per user.\u00a0<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>Create an overview of the filled in profile fields (for email segmentation)<\/li>\t\t\t\t<li>Create a database analysis<\/li>\t\t\t\t<li>Create conversion rates to measure the activity of users<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Moderator actions export<\/td>\t\t\t<td style=\"width:458px;\">The moderator actions export provides a list of all moderator activities on the platform.<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>The type of moderator actions performed per timeframe<\/li>\t\t\t\t<li>The amount of moderator actions per moderator<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Login export<\/td>\t\t\t<td style=\"width:458px;\">The login export provides a list of all users who have logged in, within this specific time range.\u00a0<\/td>\t\t\t<td style=\"width:580px;\">\t\t\t<ul><li>Logins per timeframe<\/li>\t\t\t\t<li>Logins per module (forum or control)<\/li>\t\t\t\t<li>Logins per user(rank)<\/li>\t\t\t<\/ul><\/td>\t\t<\/tr><tr><td style=\"width:160px;\">Mark as answer export<\/td>\t\t\t<td style=\"width:458px;\">The mark as answer export provides an overview of all topics that were marked as having an answer by either the moderator, a super user or the topic author.<\/td>\t\t\t<td style=\"width:580px;\">\u00a0<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><h3>\u00a0<\/h3><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Exports","categoryId":"45","contentType":"article","featuredImage":"","likes":2,"views":905,"votes":0,"replyCount":10,"publishedAt":"2017-10-25T13:16:28+00:00","lastActivityAt":"2025-02-25T10:28:18+00:00","lastContributor":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"lastPostId":10110,"author":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"46":[{"categoryUrl":"https:\/\/communities.gainsight.com\/dashboards-46","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dashboards-46\/ideation-trends-table-in-product-feedback-dashboard-22617"},"id":"2320","publicId":"22617","title":"Ideation trends table in Product Feedback Dashboard","content":"<p>The product feedback dashboard give you an overview on how well you\u2019re delivering on the ideas and now you can also track which customers submitted\u00a0and\u00a0voted for the ideas you work on.\u00a0<\/p><section class=\"callout callout-yellow\"><div><div><div><p>Filtering for users at a customer (company) level is only possible if you have the Salesforce Integration to link community members to their organization. So if you don't have the SFDC integration enabled, we can't display the list of companies. If you want to allow SFDC integration, don't hesitate to contact us.<\/p><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>At the bottom of the dashboard you can find the ideation trends table, with a ranked list of ideas on the number of votes, replies and views gathered. You can also see which customer submitted the idea in the Created by column. When any company is selected in the Company filter at the top of the Dashboard, the ideation trends table gives you additional insights: votes, replies and views for each idea shows you 3 KPIs:<\/p><ul><li>votes\/replies\/views\u00a0assigned to the selected company,<\/li>\t<li>total votes\/replies\/views<\/li>\t<li>the % of the company votes\/replies\/views in total votes\/replies\/views<\/li><\/ul><section class=\"callout callout-blue\"><div><div><div><p>Keep in mind that data in the table shows only <strong>top 100 ideas <\/strong>that were voted, replied or viewed\u00a0in the\u00a0selected time range. To see all votes\/ replies and views related to the top 100\u00a0ideas, select the time range from idea creation date till now.\u00a0<\/p><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","categoryName":"Dashboards","categoryId":"46","contentType":"article","featuredImage":"","likes":2,"views":45,"votes":0,"replyCount":0,"publishedAt":"2023-07-14T16:49:02+02:00","lastActivityAt":"2023-07-14T16:49:02+02:00","lastContributor":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"lastPostId":0,"author":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/dashboards-46","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dashboards-46\/why-do-some-dashboards-in-the-customer-communities-analytics-need-integrations-22256"},"id":"2274","publicId":"22256","title":"Why do some Dashboards in the Customer Communities Analytics need integrations?","content":"'<p>For some of the analytic parts you need an integration:<\/p><ul><li>Salesforce integration for\u00a0the Engagement Dashboard<\/li>\t<li>Zendesk integration for the Self Service Dashboard<\/li><\/ul><h3><strong>Engagement Dashboard<\/strong><\/h3><p><br \/>The Engagement Dashboard measures Monthly Active Customers (MAC).<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/7ef61b54-97c3-4a43-86c5-e9d2600d073b.png\" \/><\/figure><p>\u00a0<\/p><p><strong>What does it show?\u00a0<\/strong><\/p><p>All your customers (companies) who are active in your community.<\/p><p><strong>Why does it require an integration?<\/strong><\/p><p>We need data to identify who''s a customer, using Salesforce (CRM) to be able to make that connection.\u00a0<br \/><br \/><strong>Learn more here:<\/strong><\/p><p><oembed url=\"https:\/\/communities.gainsight.com\/fid-46\/tid-20814\"><\/oembed><\/p><p>\u00a0<\/p><p><strong>We don\u2019t use Salesforce, what can I do?<\/strong><\/p><p>A good equivalent KPI for measuring Engagement would be: Monthly Active Users: (MAU).\u00a0This makes much more sense if your company has hundreds of thousands (maybe\u00a0even millions) of end users. Here Community Managers simply take the total\u00a0number of registered users and calculate the percentage of users that\u00a0either logged in or visited the community on a monthly basis.<br \/>\u00a0<\/p><h3><strong>Self-Service Dashboard<\/strong><\/h3><p>\u00a0<\/p><p>The Self-Service Dashboard measures the Self-Service Score.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3dd2df89-06d6-4804-9588-ceffab350d9b.png\" \/><\/figure><p><strong>What does it show?\u00a0<\/strong><\/p><p>How many users who viewed content vs. how many customers created tickets.<\/p><p><strong>Why does it require an integration?<\/strong><\/p><p>We need ticketing information to generate the score and identify trends.<\/p><p><strong>Learn more here:<\/strong><\/p><p><oembed url=\"https:\/\/communities.gainsight.com\/fid-46\/tid-20116\"><\/oembed><\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><p><strong>Curious about all the integrations that we offer?<\/strong> <a href=\"https:\/\/community.insided.com\/integrations-124\">Here''s<\/a> an overview and\u00a0more information.<\/p><\/div><\/div><\/section><p>\u00a0<\/p>'","categoryName":"Dashboards","categoryId":"46","contentType":"article","featuredImage":"","likes":0,"views":127,"votes":0,"replyCount":0,"publishedAt":"2023-03-09T19:11:38+01:00","lastActivityAt":"2023-11-27T22:04:25+01:00","lastContributor":{"id":"8370","username":"arminfpop","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/7846eda9-7f64-4754-b527-c17197e5deb0.png"},"lastPostId":8668,"author":{"id":"11327","username":"Gainsight CC Team","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/51349f76-1ef4-444d-a4ab-3b4b65158291.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/dashboards-46","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dashboards-46\/guide-to-the-enhanced-q-a-dashboard-22032"},"id":"2256","publicId":"22032","title":"Guide to the enhanced Q&A Dashboard","content":"<p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">The updated Q&amp;A Dashboard, formally known as the Success Dashboard, now focuses solely on the Community\/Q&amp;A module. This ensures that the most relevant Q&amp;A metrics are surfaced in the same dashboard providing a clear picture of community\/Q&amp;A engagement. <\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">With this dashboard, you can see the number of questions asked and answered, the number of answers given by different roles, and the average answer time. Leverage filtering capabilities to hone in on specific datasets based on user role.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/34051356-0139-4b31-8f96-f9f4db96f0e5.png\" \/><\/figure><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">Let\u2019s dive into how each metric is shown on the Q&amp;A Dashboard behaves. First, there are a few basic principles to keep in mind:<\/span><\/p><ul><li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">In general, the dashboards reflect the current state of the community, rather than \u2018what happened at the time.\u2019<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">That means that current &amp; historical data will change to reflect the current state after you carry out moderation actions like trashing a topic, moving a reply, or changing the category of a topic.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Spam\/trashed\/deleted topics are not taken into account in the content metrics.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Percentage difference calculations are calculated as follows: ((A - B)\/A)*100<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">There are <\/span><strong>3 sections<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> in the Dashboard:<\/span><\/p><ul><li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Questions<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Answers<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Average answer time<\/span><\/p>\t<\/li><\/ul><p><span style=\"color:#3498db;\"><strong>Questions<\/strong><\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">In the section, we look at the <\/span><em>Questions asked<\/em><span style=\"background-color:transparent;color:#000000;\"> in a given period of time and we track what happened to them in time. We also track <\/span><em>Questions answered <\/em><span style=\"background-color:transparent;color:#000000;\">to see if those questions were answered. We don\u2019t look at the time when an answer was given, so as more time passes from when the question was asked the probability that it is answered will increase.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#000000;\">For example, looking back on the questions asked 6 months ago, it is a high probability that all of them were answered. If you look back on the questions asked last month, you may find that some of them are still not answered.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c3f89df4-4b94-42b7-b23b-6a65b8d91ae0.png\" \/><\/figure><p>\u00a0<\/p><table><tbody><tr><td style=\"width:180px;\"><strong># All Questions asked<\/strong><\/td>\t\t\t<td style=\"width:213px;\"><strong># Question asked Based on filtered role<\/strong><\/td>\t\t\t<td style=\"width:275px;\"><strong>% Question asked Based on filtered role<\/strong><\/td>\t\t<\/tr><tr><td style=\"width:180px;\"><span style=\"background-color:transparent;color:#2b3346;\">The number of <strong>all <\/strong>questions asked in the selected time period<\/span><\/td>\t\t\t<td style=\"width:213px;\"><span style=\"background-color:transparent;color:#2b3346;\">The number of questions asked in the selected time period by users with specific roles selected in <\/span><em>User role question filter.<\/em><\/td>\t\t\t<td style=\"width:275px;\">\t\t\t<p><span style=\"background-color:transparent;color:#000000;\">Percentage of questions asked by selected roles (<\/span><em>User role question<\/em><span style=\"background-color:transparent;color:#000000;\">) in a selected time period among all questions asked in that time.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#000000;\"><u>Formula:<\/u> Questions asked based on filtered role \/ All Questions asked * 100<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><table><tbody><tr><td style=\"width:182px;\"><strong># All Questions answered<\/strong><\/td>\t\t\t<td style=\"width:213px;\"><strong># Question answered Based on filtered role<\/strong><\/td>\t\t\t<td style=\"width:273px;\"><strong>% Question answered Based on filtered role<\/strong><\/td>\t\t<\/tr><tr><td style=\"width:182px;\"><span style=\"background-color:transparent;color:#2b3346;\">The number of <\/span><strong>all <\/strong><span style=\"background-color:transparent;color:#2b3346;\">questions asked in the selected time period that also have an answer marked.<\/span><\/td>\t\t\t<td style=\"width:213px;\">\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">The number of questions asked by users with specific roles selected in <\/span><em>User role question filter <\/em><span style=\"background-color:transparent;color:#2b3346;\">in a selected time period that also have an answer marked and the answer was provided by\u00a0\u00a0<\/span><\/p>\t\t\t<span style=\"background-color:transparent;color:#2b3346;\">the user with roles selected in\u00a0 <\/span><em>User role answer filter<\/em><\/td>\t\t\t<td style=\"width:273px;\">\t\t\t<p><span style=\"background-color:transparent;color:#000000;\">Percentage of questions asked by selected roles <\/span><em>(User role question) <\/em><span style=\"background-color:transparent;color:#000000;\">in a selected time period <\/span><strong>that were answered<\/strong><span style=\"background-color:transparent;color:#000000;\"> by users with a\u00a0 selected role <\/span><em>(User role answer)<\/em><span style=\"background-color:transparent;color:#000000;\"> among all questions asked in that time that <\/span><span style=\"background-color:transparent;color:#2b3346;\">have an answer marked.<\/span><\/p>\t\t\t<span style=\"background-color:transparent;color:#000000;\"><u>Formula:<\/u> Formula:<\/span><strong> <\/strong><span style=\"background-color:transparent;color:#000000;\">Questions answered based on filtered role \/All Questions answered * 100<\/span><\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><table><tbody><tr><td style=\"width:319px;\"><strong>% All Questions answered<\/strong><\/td>\t\t\t<td style=\"width:349px;\"><strong>%\u00a0 Question answered Based on filtered role<\/strong><\/td>\t\t<\/tr><tr><td style=\"width:319px;\">\t\t\t<p><span style=\"background-color:transparent;color:#000000;\">Percentage of all questions asked in the selected time period that also have an answer marked<\/span><\/p>\t\t\t<p>\u00a0<\/p>\t\t\t<p>\u00a0<\/p>\t\t\t<p><u><span style=\"background-color:transparent;color:#000000;\">Formula:<\/span><\/u><strong> <\/strong><span style=\"background-color:transparent;color:#000000;\">All Questions answered \/ All Questions asked * 100<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:349px;\">\t\t\t<p><span style=\"background-color:transparent;color:#000000;\">Percentage of questions asked by users with selected role (<\/span><em>User role question) <\/em><strong>that were answered<\/strong><span style=\"background-color:transparent;color:#000000;\"> by users with a selected role (<\/span><em>User role answer) <\/em><span style=\"background-color:transparent;color:#000000;\">among questions asked<\/span><span style=\"background-color:transparent;color:#2b3346;\"> by users with the roles selected in <\/span><em>User role question <\/em><span style=\"background-color:transparent;color:#2b3346;\">in that time period.<\/span><\/p>\t\t\t<span style=\"background-color:transparent;color:#000000;\"><u>Formula<\/u>:<\/span><strong> <\/strong><span style=\"background-color:transparent;color:#000000;\">Questions answered based on filtered role \/ Questions asked based on filtered role * 100<\/span><\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><p><span style=\"color:#3498db;\"><strong>Answers<\/strong><\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">\u00a0<\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">A different perspective is taken when we look at the answers. In this case, we look at when the answer was given, not when the question was asked. In this section, we will focus on the number of all answers that were given regardless of what the question was, or when the question was asked.\u00a0<\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">As we count only replies that were marked as best answers, it is important to define who we consider as the author of the best answer and how we track the date of posting the answer. In this dashboard, the author of the answer is the person who wrote the reply that was then marked as the best answer. We track the creation date of the reply, not the date when it was marked as the best answer.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/097af0a4-40cd-4b34-8cdf-ad4590889525.png\" \/><\/figure><p>\u00a0<\/p><table><tbody><tr><td style=\"width:155px;\"><strong># All answers<\/strong><\/td>\t\t\t<td style=\"width:251px;\"><strong># Answers Based on filtered role<\/strong><\/td>\t\t\t<td style=\"width:262px;\"><strong>% Answers Based on filtered role<\/strong><\/td>\t\t<\/tr><tr><td style=\"width:155px;\"><span style=\"background-color:transparent;color:#2b3346;\">The number of <\/span><strong>all <\/strong><span style=\"background-color:transparent;color:#2b3346;\">answers given in a selected time period<\/span><\/td>\t\t\t<td style=\"width:251px;\"><span style=\"background-color:transparent;color:#2b3346;\">The number of answers given by the users <\/span><span style=\"background-color:transparent;color:#000000;\">with a specific role selected in the <\/span><em>User role answer filter <\/em><span style=\"background-color:transparent;color:#2b3346;\">in a selected time period.<\/span><\/td>\t\t\t<td style=\"width:262px;\">\t\t\t<p><span style=\"background-color:transparent;color:#000000;\">Percentage <\/span><span style=\"background-color:transparent;color:#2b3346;\">of answers given by the selected users <\/span><span style=\"background-color:transparent;color:#000000;\">(<\/span><em>User role answer) <\/em><span style=\"background-color:transparent;color:#000000;\">among all answers given<\/span><em> <\/em><span style=\"background-color:transparent;color:#2b3346;\">in a selected time period.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#000000;\"><u>Formula:<\/u><\/span><strong> <\/strong><span style=\"background-color:transparent;color:#000000;\">Answers based on filtered role \/ All answers * 100<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#3498db;\"><strong>Avg. answer time<\/strong><\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">Since the author of the answer is the person who wrote the reply that was then marked as the best answer, then the average response time shows the average time between the creation of the question and creation of the reply. This section does not track the time when the reply was marked as best answer.\u00a0<\/span>The time filter applies to the question creation time.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0fd3e6ab-88eb-4821-be06-fce1dd06a790.png\" \/><\/figure><p>\u00a0<\/p><table><tbody><tr><td style=\"width:314px;\"><strong># Avg. answer time<\/strong><\/td>\t\t\t<td style=\"width:354px;\"><strong># Avg. answer time Based on filtered role<\/strong><\/td>\t\t<\/tr><tr><td style=\"width:314px;\"><span style=\"background-color:transparent;color:#2b3346;\">The average amount of time between creating a question and creating the reply that was then marked as the best answer.<\/span><\/td>\t\t\t<td style=\"width:354px;\"><span style=\"background-color:transparent;color:#2b3346;\">The average amount of time between creating a question and creating the reply by the user <\/span><span style=\"background-color:transparent;color:#000000;\">with the selected role (<\/span><em>User role answer) <\/em><span style=\"background-color:transparent;color:#2b3346;\">that was then marked as the best answer.<\/span><\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Q&amp;A Dashboard Filtering Capabilities:<\/strong><\/p><p><span style=\"background-color:transparent;color:#2b3346;\">All KPIs can be filtered using the following filters:<\/span><\/p><ul><li>\t<p><strong>Date - <\/strong><span style=\"background-color:transparent;color:#2b3346;\">this allows you to filter by date to only<\/span><strong> <\/strong><span style=\"background-color:transparent;color:#2b3346;\">show data from a selected time range<\/span><\/p>\t<\/li><\/ul><section class=\"callout callout-yellow\"><div><div><div><div><div><div><p>Note:\u00a0<span style=\"color:#2b3346;\">Note: to apply a custom range, type your dates in the textbox and confirm by hitting the ENTER key before clicking the <\/span><em>Apply<\/em><span style=\"color:#2b3346;\"> button.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><ul><li>\t<p><strong>Published In <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter by content categories<\/span><\/p>\t<\/li><\/ul><ul><li>\t<p><strong>User role question <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter <\/span><em>questions asked<\/em><span style=\"background-color:transparent;color:#2b3346;\"> in your Q&amp;A module by user roles. This provides the ability to apply filters to the authors of the questions.<\/span><\/p>\t<\/li>\t<li><strong>User role answer <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter <\/span><em>answers given<\/em><span style=\"background-color:transparent;color:#2b3346;\"> in your Q&amp;A module by user roles. This provides the ability to apply filters to the authors of the answers<\/span>\t<p><span style=\"background-color:transparent;color:#2b3346;\">\u00a0<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/59c59378-0005-4746-9bf4-f265d558e87e.png\" \/><\/figure><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">Each of the <\/span><strong>user role filters<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> includes two separate filters on the <\/span><strong>Primary role<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> and on the <\/span><strong>Custom role<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> with the AND logic between them applied.<\/span><\/p><p><br \/><span style=\"background-color:transparent;color:#2b3346;\">This means that if you don't select a Primary role and you choose <\/span><em>one<\/em><span style=\"background-color:transparent;color:#2b3346;\"> custom role, you will only see results for users who have this one selected role assigned. If you choose one Primary role and one custom role, you will see results for users who have both the selected Primary role AND the selected Custom role assigned.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e0cdce26-bc6a-4768-bd33-7764fc548df7.png\" \/><\/figure><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">If you select multiple custom roles, an OR logic will be applied. For example, if you do not select a Primary role and choose three custom roles, you will see results for users who have at least one of these three roles assigned. If you chose one Primary role and two custom roles, you will see results for those users who have the selected Primary role assigned AND at least one of the two custom roles.<\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">Inside each of the user role filters, there are two options:<\/span><\/p><ul><li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Is one of<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">Is not one of<\/span><\/p>\t<\/li><\/ul><p><span style=\"background-color:transparent;color:#2b3346;\">So now you can exclude users with given primary and\/or custom roles.<\/span><\/p><p><br \/><span style=\"background-color:transparent;color:#2b3346;\">This added level of filtering capabilities allows users to take a more granular look at their data. For example,\u00a0 you can now see how many particular users answered a question asked by a specified group. To accomplish this, you would use both the <\/span><em>User role answer <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter and the <\/span><em>User role question <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter at the same time. If instead, you want to look at the authors of a question without excluding any authors of the answers, you should only use the <\/span><em>User role question<\/em><span style=\"background-color:transparent;color:#2b3346;\"> filter. If you only want to see answers given by users with selected roles, to all questions asked, you should only use the <\/span><em>User role answer <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter<\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><div><p><span style=\"color:#2b3346;\">To see how new questions and answers posted in the community in time will be seen in the Dashboard please have a look at this visualization\u00a0<\/span><\/p><p><a href=\"https:\/\/miro.com\/app\/board\/uXjVP4EUfuQ=\/?share_link_id=275177383512\"><u>https:\/\/miro.com\/app\/board\/uXjVP4EUfuQ=\/?share_link_id=275177383512<\/u><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">If you have any questions about the functionality of the new Q&amp;A Dashboard, please leave a comment below.<\/span><\/p>","categoryName":"Dashboards","categoryId":"46","contentType":"article","featuredImage":"","likes":1,"views":406,"votes":0,"replyCount":0,"publishedAt":"2022-12-20T12:24:02+01:00","lastActivityAt":"2023-03-24T08:46:02+01:00","lastContributor":{"id":"11949","username":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png"},"lastPostId":8550,"author":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/dashboards-46","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dashboards-46\/guide-to-the-q-a-dashboard-21956"},"id":"2251","publicId":"21956","title":"Guide to the Q&A Dashboard","content":"<section class=\"callout callout-red\"><div><p>This is not the latest KB article about Q&amp;A Dashboard. \u00a0To read the latest version please visit:\u00a0<a href=\"https:\/\/community.insided.com\/dashboards-94\/guide-to-the-enhanced-q-a-dashboard-5350\" target=\"_self\" rel=\"noreferrer\">Guide to the enhanced Q&amp;A Dashboard<\/a><\/p><\/div><\/section><p><span style=\"background-color:transparent;color:#2b3346;\">The updated Q&amp;A Dashboard,<strong> formally known as the Success Dashboard,<\/strong> now focuses solely on Community Q&amp;A. This ensures that the most relevant Q&amp;A metrics are surfaced in the same dashboard providing a clear picture of community Q&amp;A engagement.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">With this dashboard, you can see the number of questions asked and answered, as well as high-level metrics including average response time. Leverage filtering capabilities to hone in on specific datasets based on user role.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/09e9a2ea-2b7f-4fc9-8871-d74e6e01e62d.png\" width=\"726\" \/><\/figure><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">Let\u2019s dive into how each metric shown on the Q&amp;A\u00a0 Dashboard behaves. First, there are a few basic principles to keep in mind:<\/span><\/p><ul><li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">In general, the dashboards reflect the current state of the community, rather than \u2018what happened at the time.\u2019<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"background-color:transparent;color:#2b3346;\">That means that current &amp; historical data will change to reflect the current state after you carry out moderation actions like trashing a topic, moving a reply, or changing the category of a topic.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><p><strong>Q&amp;A Dashboard Metrics:<\/strong><\/p><p><span style=\"background-color:transparent;color:#2b3346;\">There are 4 metrics included on the Q&amp;A Dashboard. These metrics are split by:\u00a0<\/span><\/p><ul><li>\t<p><strong># All:<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> The user role filters do not apply.<\/span><\/p>\t<\/li>\t<li>\t<p><strong># based on filtered role:<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> The user role filters apply to the author of the question or\/and the author of the best answer<\/span><\/p>\t<\/li><\/ul><p><span style=\"background-color:transparent;color:#2b3346;\">\u00a0<\/span><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/adc5e1dd-8cb8-44d3-b724-4b90d14e95ac.png\" width=\"681\" \/><\/figure><p>\u00a0<\/p><table><thead><tr><th><strong>Metric<\/strong><\/th>\t\t\t<th><strong>Description<\/strong><\/th>\t\t\t<th><strong>Extra Details<\/strong><\/th>\t\t<\/tr><\/thead><tbody><tr><td><span style=\"background-color:transparent;color:#2b3346;\"># Questions asked<\/span><\/td>\t\t\t<td><span style=\"background-color:transparent;color:#2b3346;\">The number of questions asked in the selected time period<\/span><\/td>\t\t\t<td>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Questions asked\u00a0<\/span>based on filtered role: <strong>only\u00a0<\/strong><em><span style=\"background-color:transparent;color:#2b3346;\">user role question\u00a0filter<\/span><\/em><strong><span style=\"background-color:transparent;color:#2b3346;\"> is applied<\/span><\/strong><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Excludes spam\/trashed\/deleted questions.<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td><span style=\"background-color:transparent;color:#2b3346;\"># Questions answered<\/span><\/td>\t\t\t<td><span style=\"background-color:transparent;color:#2b3346;\">The number of questions asked in the selected time period that also have an answer marked<\/span><\/td>\t\t\t<td>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Questions answered\u00a0<\/span>based on filtered role: <strong>both\u00a0<\/strong><em><span style=\"background-color:transparent;color:#2b3346;\">user role question\u00a0filter<\/span><\/em><strong><span style=\"background-color:transparent;color:#2b3346;\"> and\u00a0<\/span><\/strong><em><span style=\"background-color:transparent;color:#2b3346;\">user role answer<\/span><\/em><strong><span style=\"background-color:transparent;color:#2b3346;\">\u00a0are\u00a0applied<\/span><\/strong><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Excludes spam\/trashed\/deleted questions. Unmarking the answer to a question will decrease the count.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Note: the answer to a question does not have to have been marked as the best answer in the selected time period.<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td><span style=\"background-color:transparent;color:#2b3346;\">% Questions answered<\/span><\/td>\t\t\t<td><span style=\"background-color:transparent;color:#2b3346;\">The % of questions created in the selected time period with an answer marked.<\/span><\/td>\t\t\t<td>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Calculation: (All Questions answered divided by all Questions asked* 100).<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Calculation: (Questions answered by selected <em>user roles question<\/em> <strong>and <\/strong>selected <em>user roles answer<\/em>\u00a0divided by Questions asked by<em> selected user roles question<\/em>* 100).<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td><span style=\"background-color:transparent;color:#2b3346;\">Average response time<\/span><\/td>\t\t\t<td><span style=\"background-color:transparent;color:#2b3346;\">The average amount of time between the creation of a question and the answer being marked.<\/span><\/td>\t\t\t<td>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Only includes questions created in the selected time period.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Answers marked after the selected time period still count toward the calculation of the average response time.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Excludes spam\/trashed\/deleted questions. Unmarking the answer to a question will decrease the count.<\/span><\/p>\t\t\t<p><span style=\"background-color:transparent;color:#2b3346;\">Answers from the original topic author are counted as a response.<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><p><strong>Q&amp;A Dashboard Filtering Capabilities:<\/strong><\/p><p><span style=\"background-color:transparent;color:#2b3346;\">All KPIs can be filtered using the following filters:<\/span><\/p><ul><li>\t<p><strong>Date - <\/strong><span style=\"background-color:transparent;color:#2b3346;\">this allows you to filter by date to only<strong> <\/strong>show data from a selected\u00a0 time range<\/span><\/p>\t<section class=\"callout callout-yellow\"><div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<div>\t<p><span style=\"color:#2b3346;\">Note: to apply custom range, type your dates in the textbox and confirm by hitting the ENTER key before clicking the <\/span><em>Apply<\/em><span style=\"color:#2b3346;\"> button<\/span><span style=\"background-color:#fff2cc;color:#2b3346;\">.<\/span><\/p>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/section><\/li><\/ul><ul><li>\t<p><strong>Published In <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter by content categories<\/span><\/p>\t<\/li><\/ul><ul><li>\t<p><strong>User role question <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter <\/span><em>questions asked<\/em><span style=\"background-color:transparent;color:#2b3346;\"> in your Q&amp;A module by user roles. <\/span><span style=\"color:#1abc9c;\"><span style=\"background-color:transparent;\">This provides the ability to apply filters to the authors of the questions.<\/span><\/span><\/p>\t<\/li>\t<li>\t<p><strong>User role answer <\/strong><span style=\"background-color:transparent;color:#2b3346;\">- this allows you to filter <\/span><em>answers given<\/em><span style=\"background-color:transparent;color:#2b3346;\"> in your Q&amp;A module by user roles. <\/span><span style=\"color:#1abc9c;\"><span style=\"background-color:transparent;\">This provides the ability to apply filters to the authors of the answers<\/span><span style=\"background-color:transparent;\">.\u00a0<\/span><\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">Each of the <\/span><strong>user role filters<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> includes two separate filters on the <\/span><strong>Primary role<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> and on the <\/span><strong>Custom role<\/strong><span style=\"background-color:transparent;color:#2b3346;\"> with the AND logic between them applied.<\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">This means that if you don't select\u00a0 a Primary role and you choose <\/span><em>one<\/em><span style=\"background-color:transparent;color:#2b3346;\"> custom role, you will only see results for users who have this one selected role assigned. f you choose one Primary role and one custom role, you will see results for users who have the selected Primary role AND the selected Custom role assigned.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/7d3b0716-961d-4296-9009-437bd1860cc7.png\" width=\"688\" \/><\/figure><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">If you select multiple custom roles, an OR logic will be applied. For example, if you do not select a Primary role and choose three custom roles, you will see results for users who have at least one of these three roles assigned. If you chose one Primary role and two custom roles, you will see results for those users who have the selected Primary role assigned AND at least one of the two custom roles.<\/span><\/p><p>\u00a0<\/p><p><span style=\"background-color:transparent;color:#2b3346;\">This added level of filtering capabilities allows users to take a more granular look at their data. For example,\u00a0 you can now see how many particular users answered a question asked by specified group. To accomplish this, you would use both the <\/span><em>User role answer <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter and the <\/span><em>User role question <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter at the same time. If instead, you want to look at authors of a question without excluding any authors of the answers, you should only use the <\/span><em>User role question<\/em><span style=\"background-color:transparent;color:#2b3346;\"> filter. If you only want to see answers given by users with selected roles, to all questions asked, you should only\u00a0 use the <\/span><em>User role answer <\/em><span style=\"background-color:transparent;color:#2b3346;\">filter.<\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-red\"><div><div><p><span style=\"color:#2b3346;\">Please note that<\/span><em> <span style=\"color:#c0392b;\"><strong>% answered by peer <\/strong><\/span><\/em><span style=\"color:#c0392b;\"><strong>KPI<\/strong><\/span><span style=\"color:#2b3346;\"> in Success Dashboard was a different KPI from <\/span><em><span style=\"color:#c0392b;\"><strong>% Question answered based on filtered role<\/strong><\/span>.<\/em><\/p><p>\u00a0<\/p><p><strong>% answered by peer ( KPI from previous Success Dashboard)<\/strong><\/p><ol><li>\t<p>Referred\u00a0only to questions <strong>asked in the selected time period<\/strong><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#2b3346;\">Considered only answers <\/span><strong>marked\u00a0in the selected time period<\/strong><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#2b3346;\">Showed the result of the formula: questions answered by users with roles: <em>Registered Users and Super Users<\/em> <\/span><strong>divided by <\/strong><span style=\"color:#2b3346;\">all questions<\/span><strong> answered<\/strong><\/p>\t<\/li><\/ol><p><strong>\u00a0% Question answered based on filtered role (KPI new Q&amp;A Dashboard)<\/strong><\/p><ol><li>\t<p><span style=\"color:#2b3346;\">Refers only to questions <\/span><strong>asked in the selected time period<\/strong><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#2b3346;\">Considers all answers<\/span><strong> whenever they were marked<\/strong><span style=\"color:#2b3346;\"> ( for example answers marked in march to the question asked in January will be counted toward January result)<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#2b3346;\">Shows the result of the formula: <\/span><strong>questions answered <\/strong>(based on filtered role)<strong> divided by <\/strong><span style=\"color:#2b3346;\">questions <\/span><strong>asked <\/strong>(based on filtered role)<\/p>\t<\/li><\/ol><\/div><\/div><\/section><p><span style=\"background-color:transparent;color:#2b3346;\">If you have any questions about the functionality of the new Q&amp;A Dashboard, please leave a comment below.<\/span><\/p>","categoryName":"Dashboards","categoryId":"46","contentType":"article","featuredImage":"","likes":3,"views":167,"votes":0,"replyCount":0,"publishedAt":"2022-11-30T09:47:54+01:00","lastActivityAt":"2022-12-21T15:56:31+01:00","lastContributor":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"lastPostId":8512,"author":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/dashboards-46","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dashboards-46\/guide-to-the-engagement-dashboard-20814"},"id":"2150","publicId":"20814","title":"Guide to the Engagement Dashboard","content":"<p><span style=\"background-color:transparent;color:#000000;\">Specifically built for\u00a0community managers at B2B Software companies, the engagement dashboard enables you to get insights into how active your customers are on a <\/span><em>company\/account\/logo<\/em><span style=\"background-color:transparent;color:#000000;\"> level. You can also measure the breadth of community engagement\u00a0in the context of your entire B2B customer base. These insights can help demonstrate the value of the community, inform your engagement strategy, and help you measure the success of your efforts to engage your\u00a0customer base.<\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">This article dives into more detail on what data is available on the engagement dashboard, and how key metrics are calculated.<\/span><\/p><section class=\"callout callout-blue\"><div><div><div><div><div><p><strong><span style=\"background-color:transparent;color:#000000;\">\u2601\ufe0fPrerequisite: Salesforce Account Import integration required<\/span><\/strong><br \/><span style=\"background-color:transparent;color:#000000;\">The Engagement dashboard requires company data to show you customer analytics. Currently we only enable customers using Salesforce to retrieve this data with our integration to Import Salesforce Accounts to CC.<\/span><\/p><oembed url=\"https:\/\/communities.gainsight.com\/fid-54\/tid-19961\"><\/oembed><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h2><strong>What is a\u00a0\u2018customer\u2019 and how does it relate\u00a0to a community member?<\/strong><\/h2><p>\u00a0<\/p><p>Since the engagement dashboard was built with B2B Software companies in mind, we use the word \u2018customer\u2019 to refer to any company (logo\/account) who is a customer of your business. A customer can have one or more community members linked to it.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d2f993a8-f77e-499f-8a1e-57ce00ef5674.jpg\" \/><\/figure><h2>\u00a0<\/h2><p>Before we dive into the key metrics, here are a few related definitions to help you navigate the dashboard:<\/p><ul><li><span style=\"background-color:transparent;color:#000000;\"><strong>?\u200d\u2640\ufe0f \u2018Customer\u2019<\/strong> refers to any <strong>company<\/strong> that has been imported into CC with the status \u2018customer\u2019.<\/span><\/li>\t<li><span style=\"background-color:transparent;color:#000000;\"><strong>? \u2018Active customer\u2019<\/strong> refers to any <strong>company<\/strong> where <strong>at least one community member<\/strong> who is linked to the company <strong>viewed at least one page <\/strong>in the community.<\/span><\/li>\t<li><span style=\"background-color:transparent;color:#000000;\"><strong>? \u2018Inactive customer\u2019<\/strong> refers to any company where either <strong>no community members<\/strong> linked to the company <strong>viewed a page<\/strong> in\u00a0the community, or, where there are simply <strong>no community members linked to the company at all<\/strong>.<\/span><\/li><\/ul><h2><strong>Key metrics and how they\u2019re calculated<\/strong>\u00a0<\/h2><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/240162f6-8b08-4a29-8e9a-1794e57626a4.png\" \/><figcaption>An example view of the Engagement dashboard, showing % monthly active customers, customer activity per month, and an overview of active and inactive customers in the given time period.<\/figcaption><\/figure><h3>\u00a0<\/h3><h3><span style=\"background-color:transparent;color:#434343;\">?% Monthly active customers (MAC)<\/span><\/h3><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8d057536-78a2-44de-b8ee-426ae52f32a9.png\" width=\"325\" \/><\/figure><p><span style=\"background-color:transparent;color:#000000;\">This is the key value metric of the dashboard, telling\u00a0you the\u00a0ratio of the count of active customers to the count of total number of customers in a given calendar month.<\/span><\/p><p><span style=\"background-color:transparent;color:#000000;\">The total number of customers is based on the number of customer companies that have been imported to CC, regardless of whether there are any community members registered who work at those companies.<\/span><\/p><h3><span style=\"background-color:transparent;color:#434343;\">Customer activity per month<\/span><\/h3><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/67bfd8f5-7fbb-4082-bc04-ffaabe367179.png\" width=\"331\" \/><\/figure><p>The active and inactive customer metrics of this chart are used to calculated the % monthly active customers metric: <u>% monthly active customers = (active customers \/ active + inactive customers)<\/u><\/p><p>Active customers tells you how many customers were active in a given calendar month (at least one community member linked who viewed at least one page on the community).<\/p><p>Inactive customers\u00a0tells you how many customers were inactive in a given calendar month (no page view from any linked community members, or simply no community members registered at all).<\/p><section class=\"callout callout-green\"><div><div><div><div><div><p><strong>? A note on \u2018churned\u2019 customers<\/strong><\/p><p><span style=\"background-color:transparent;color:#000000;\">If a customer\u00a0churns\u00a0(is no longer marked as a customer) in a given calendar month, they will still be counted amongst active and inactive customers up until the end of the month. E.g. if a company churns in August, then they are counted as either an active or inactive customer up until the end of August.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3><span style=\"background-color:transparent;color:#434343;\">Active + Inactive customers<\/span><\/h3><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e8b3a719-ab15-4b85-a2e0-3519e9a6e789.png\" \/><\/figure><p><span style=\"background-color:transparent;color:#434343;\">Above the table showing which customers were active\/inactive, you can find a count of the customers who were active or inactive in the selected time period.<\/span><\/p><p><span style=\"background-color:transparent;color:#434343;\">E.g. if you select a date range at the top of the dashboard from January-December 2021, you can see a count of the total number of your active customers for 2021.<\/span><\/p><p><span style=\"background-color:transparent;color:#434343;\">The same note around churned customers applies to this table.<\/span><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/58ea43d7-858b-404a-b7db-609f15f2cd14.png\" \/><\/figure><p>In this section of the dashboard you\u2019ll\u00a0also find a breakdown of engagement per customer. Most of the metrics here are\u00a0similar to those you\u2019ll find on the user dashboard but simply summed together and aggregated at a company level.<\/p><section class=\"callout callout-green\"><div><div><div><div><div><p><strong>Identifying highly-engaged \u2018lurker\u2019 customers<\/strong><\/p><p>Unique visitors + page views can help you identify highly engaged \u2018lurker\u2019 customers - customers who might be viewing a lot of content but aren\u2019t contributing to the community.<\/p><p>Unique visitors refers to the number of unique community members linked to a particular company who were active in the selected time period. Page views refers to the sum total number of page\u00a0views by community members linked to a particular company (repeat page views e.g. refreshes are included).<\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/59838f55-cf1c-4ee0-9732-3f9f57c01bcb.png\" \/><\/figure><p>On the inactive customers tab, you\u2019ll find a list of inactive customers along with their \u2018last seen\u2019 date and time. This refers to the last recorded page view by a community member linked to the company. This is sorted so that you can view the most recently \u2018seen\u2019 companies first. If a company has never recorded a community member page view, or there are no community members linked to that company, then you\u2019ll see \u2018Never\u2019 shown in this column.<\/p><p>\u00a0<\/p><h2><strong>How page views are linked to companies via community members<\/strong><\/h2><p>\u00a0<\/p><p>Once community members are linked to a company, any historical page views where the community member was logged in are retroactively enriched with company data.<\/p><p>That means no matter how late a community member is linked to a company, you\u2019ll be able to backtrace their contribution to company engagement\u00a0on the engagement dashboard.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0a8e6d11-ab95-4272-9dea-43ec3c4d8524.jpg\" \/><figcaption>An example flow showing how page views are retroactively enriched with company data on the engagement dashboard.<\/figcaption><\/figure><p>\u00a0<\/p><h2><strong>? Known limitations<\/strong><\/h2><ul><li>Anonymous visits and page views (where a community member has not registered yet or is simply not logged in) are not linked to companies. This means that lurkers at your customers who are not logged in or registered will not be counted in the engagement metrics.<\/li>\t<li>The engagement dashboard can only be used if you set up the Salesforce Account Import (available on the business package and above). Other CRMs are not currently supported - please let us know in the replies if you use another CRM and are\u00a0interested in using the engagement dashboard.<\/li><\/ul>","categoryName":"Dashboards","categoryId":"46","contentType":"article","featuredImage":"","likes":4,"views":619,"votes":0,"replyCount":0,"publishedAt":"2021-09-13T18:40:35+02:00","lastActivityAt":"2023-05-29T21:56:19+02:00","lastContributor":{"id":"13035","username":"gustavoaires","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80151ef9-4ae9-410d-9cc7-4c63dd9e600f.png"},"lastPostId":7916,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"47":[{"categoryUrl":"https:\/\/communities.gainsight.com\/google-analytics-47","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/google-analytics-47\/how-to-view-what-your-users-are-searching-for-via-ga4-22576"},"id":"2313","publicId":"22576","title":"How to view what your users are searching for via GA4 \ud83d\udd0d","content":"<p>Hi inSpired community\u00a0\ud83d\udc4b,<\/p><p>In this article you\u2019ll learn how to add search results from CC to your GA4 set up using our 10 step guide. Through the GA4 site search tracking feature, you can determine the search terms that are being entered into your CC search bar.\u00a0<\/p><ol><li>To begin, Navigate and click on <strong>\u2018Admin\u2019<\/strong> on the left hand side navigation bar:<\/li><\/ol><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/a6998e2c-8453-4182-929d-d46f5e47bfea.png\" width=\"141\" \/><\/figure><p>\u00a0<\/p><ol start=\"2\"><li>Next, click <strong>\u2018Data Steams\u2019<\/strong> under the\u00a0<strong>\u2018Property\u2019<\/strong> column:<\/li><\/ol><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/362e0e73-aa1c-4066-96a5-9b81b6637777.png\" width=\"409\" \/><\/figure><ol start=\"3\"><li>Click on the Data Stream you want to set up site search tracking with in GA4 (your CC) and then ensure that the \u2018Enhanced Measurement\u2019 feature is enabled:<br \/>\t\u00a0\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/79ae5c38-c9a6-4935-a2be-d329bf01582b.png\" \/><\/figure><\/li>\t<li>Click the cog under Enhanced Measurement and ensure that Site search is turned on. Then click on <strong>\u2018Show advanced settings\u2019<\/strong>\u00a0and ensure that the Search Term Query Parameter includes \u2018q\u2019:<br \/>\t\u00a0\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/731aba57-2292-456a-b618-5183b9096918.png\" \/><\/figure><\/li>\t<li>Click on <strong>\u2018Save\u2019\u00a0<\/strong>\u00a0in the overlay to save the advanced site search settings:<br \/>\t\u00a0\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6317c5cc-bc0b-4afb-b96a-a6614dd88d45.png\" width=\"283\" \/><\/figure><\/li>\t<li>Next, click on <strong>\u2018Custom definitions\u2019<\/strong> under the <strong>\u2018Property\u2019<\/strong> column in the Admin area:<br \/>\t\u00a0\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5b566704-49e3-414e-b90c-e0c722fe0016.png\" width=\"387\" \/><\/figure><p>\u00a0<\/p>\t<\/li>\t<li>\t<p>Click on <strong>\u2018Create custom dimensions\u2019\u00a0<\/strong>and fill out the Dimension name and Event parameter with \u2018search_term\u2019:<br \/>\t\u00a0<\/p>\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d30f31bf-4b46-4b13-ad4d-cd87b62935c8.png\" \/><\/figure><p>\u00a0<\/p>\t<\/li>\t<li>\t<p>Once you have set up site search tracking, wait for at least 24 hours before you look for this search term data in your GA4 property. Then navigate to <strong>\u2018Reports\u2019<\/strong> \u2192\u00a0<strong>\u2018Examine user behaviour\u2019<\/strong> \u2192\u00a0<strong>\u2018Events\u2019<\/strong>:<br \/>\t\u00a0<\/p>\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1aa71e6b-5983-4096-896c-e410653329ba.png\" width=\"174\" \/><\/figure><p>\u00a0<\/p>\t<\/li>\t<li>\t<p>Then click on the event name <strong>\u2018view_search_results\u2019<\/strong>.<br \/>\t\u00a0<\/p>\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/aae69df3-be23-4b15-bb5c-42c067d64126.png\" \/><\/figure><p>\u00a0<\/p>\t<\/li>\t<li>Finally, scroll down the report until you can see the data card called <strong>\u2018search_term\u2019.<\/strong><br \/>\t\u00a0\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bfb419a8-45de-4b1b-8d9c-1868a07a471c.png\" \/><\/figure><\/li><\/ol><p>\u00a0<\/p><p>Et voil\u00e0! That\u2019s how you are able to see what your users are searching within the CC.<\/p>","categoryName":"Google Analytics","categoryId":"47","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e757782c-b0c7-44ed-bd1c-9223aaf105db_thumb.jpg","likes":5,"views":327,"votes":0,"replyCount":2,"publishedAt":"2023-06-28T19:17:43+02:00","lastActivityAt":"2024-04-04T07:45:06+02:00","lastContributor":{"id":"7807","username":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png"},"lastPostId":9211,"author":{"id":"7807","username":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/google-analytics-47","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/google-analytics-47\/sending-click-events-to-google-analytics-18921"},"id":"1847","publicId":"18921","title":"Sending click events to Google Analytics","content":"<p>Google Analytics allows you to track events so that you can analyse what your customers are doing on your platform. Events will tell you how your users are interacting on your pages. All events are displayed in the <strong>Behavior \u2192 Events<\/strong> section of your Google Analytics reports This article covers the anatomy of events, which events are being sent to Google Analytics and how you can use them to analyse user behavior: <strong>Note:<\/strong> Google Analytics should be enabled in the CC to work with events.<\/p><h2>Anatomy of Events<\/h2><p>An event consists of three components, the values of these components can be viewed in your Google Analytics reports.<\/p><ul><li>Event category (name to group objects to analyse. <em>E.g. \u2018Homepage\u2019<\/em>)<\/li>\t<li>Event action (the action a user takes that triggers the event. <em>E.g. \u2018Quick Link Clicked\u2019<\/em>)<\/li>\t<li>Event label (metadata around the event action. <em>E.g. \u2018Position: 1, Title: Getting started\u2019<\/em>)<\/li><\/ul><h2><img alt=\"81616a2e-3f6b-408b-b457-8e93c71170e3.jpg\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/81616a2e-3f6b-408b-b457-8e93c71170e3.jpg\" \/>Which events can I find in Google Analytics<\/h2><p>\u00a0<\/p><p>Category: Homepage events<img alt=\"1a00875b-a450-4557-8e76-cebfaadccc1c.png\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1a00875b-a450-4557-8e76-cebfaadccc1c.png\" \/><strong>Action: Search clicked<\/strong> Triggered when a user clicks on the search bar<\/p><p><strong>Action: Quick link clicked<\/strong> Triggered when a user clicks on a quick link card<\/p><p>- Label: Title, Position, Link<\/p><p><strong>Action: Category clicked<\/strong> Triggered when a user clicks on any category<\/p><p>- Label: Title, Type, Link<\/p><p><strong>Action: Topic clicked<\/strong> Triggered when a user clicks on any topic in the homepage. This can be done in various positions: <em>on a featured topic card, in the recently active tab, in the help others tab or in the list with topic recommendations<\/em><\/p><p>- Label: Type, Position, Link<\/p><p><strong>Action: Menu clicked<\/strong> Triggered when a user clicks on the menu\/navigation dropdown<\/p><p>- Label: Link<\/p><p><strong>Action: Widget clicked<\/strong> Triggered when a user clicks on a widget positioned in the general sidebar<\/p><p>\u00a0- Label: Type<\/p><p><strong>Action: Create topic clicked<\/strong> Triggered when a user clicks on the create topic button in the navigation bar or when he clicks on the create topic button in the introduction widget (shown below the hero image)<\/p><p>\u00a0- Label: Position<\/p><p><strong>Action: Recently active user clicked<\/strong> Triggered when a user clicks on one of the avatars in the list of recently online users<\/p><p><strong>Action: Show more activity clicked<\/strong> Triggered when a user clicks on the \u2018Show more activity\u2019 button in the recently active, or help others tab<\/p><h3>\u00a0<\/h3><p>Category: Topic helpfulness<img alt=\"f8efaba8-12e7-4036-b42d-7bed1b99bbd1.png\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f8efaba8-12e7-4036-b42d-7bed1b99bbd1.png\" \/><strong>Action: Topic upvote<\/strong> Triggered when a user clicks on the happy emoticon in a topic page<\/p><p><strong>Action: Topic neutral<\/strong> Triggered when a user clicks on the neutral emoticon in a topic page<\/p><p><strong>Action: Topic downvote<\/strong> Triggered when a user clicks on the sad emoticon in a topic page<\/p><h3>\u00a0<\/h3><h2>What is the difference between total events and unique events?<\/h2><h3>\u00a0<\/h3><p>Total events are calculated as the total number of interactions with a triggered element. For example, if one user clicks the same category 5 times, the total number of events associated with the category is 5, and the number of unique events is 1.<\/p><h3>\u00a0<\/h3><h2>Some possible use cases<\/h2><h3>\u00a0<\/h3><p>How are my quick links performing?<\/p><p>\u00a0<\/p><h3>Analyze how quick links are performing, which are popular and which are not.<\/h3><ul><li>Go to <strong>Behavior \u2192 Events \u2192 Top Events<\/strong><\/li>\t<li>Click on <strong>\u2018Homepage\u2019<\/strong><\/li>\t<li>Click on \u2018<strong>Quick link clicked<\/strong>\u2019<\/li><\/ul><h3>What are popular categories?<\/h3><p>Analyze how often categories are visited and find out which categories to promote better.<\/p><ul><li>Go to <strong>Behavior \u2192 Events \u2192 Top Events<\/strong><\/li>\t<li>Click on <strong>\u2018Homepage\u2019<\/strong><\/li>\t<li>Click on \u2018<strong>Category clicked<\/strong>\u2019<\/li><\/ul><p>These are all the events that we cover. If you are interested in other events let us know in the comments below.<\/p>","categoryName":"Google Analytics","categoryId":"47","contentType":"article","featuredImage":"","likes":8,"views":957,"votes":0,"replyCount":0,"publishedAt":"2019-08-26T17:21:57+02:00","lastActivityAt":"2021-03-04T12:59:36+01:00","lastContributor":{"id":"11597","username":"Suvi Lehtovaara","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/d82ee7c2-84fa-482a-81ee-5f3711799026.png"},"lastPostId":5991,"author":{"id":"7318","username":"Yoeri","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/89a04ece-dbf7-45d4-ad9d-cf4ff5548a1f.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/google-analytics-47","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/google-analytics-47\/how-to-send-community-search-data-into-google-analytics-site-search-18833"},"id":"1797","publicId":"18833","title":"How to send community search data into Google Analytics (Site search)","content":"<p>This tutorial will show you how you can add Google Site Search to your Google Analytics. With this you can:<\/p><ul><li>learn what customers are searching for the most on your community<\/li>\t<li>identify which search leaves your customers unhappy<\/li>\t<li>find opportunities for new content which will help your users<\/li><\/ul><h3><strong>How to add it<\/strong><\/h3><p>Adding this is actually really simple. You just need to have access to your Google Analytics account in order to set it up.<br \/><br \/>Once you are in your Google Analytics environment, go to the \"admin\" section (1). Then click on \"view settings\" (2).<br \/>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/97f9decb-b0cb-48a3-9f37-ad707364d63e.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/97f9decb-b0cb-48a3-9f37-ad707364d63e.png\" alt=\"97f9decb-b0cb-48a3-9f37-ad707364d63e.png\" \/><\/a><\/p><p><br \/>Then, you need to activate the \"Site search Tracking\" (3) and add \"q\" as the value which Google needs to identify search queries in a url.<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/dda733dc-0614-4c62-ac24-1efaa868d3f3.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/dda733dc-0614-4c62-ac24-1efaa868d3f3.png\" alt=\"dda733dc-0614-4c62-ac24-1efaa868d3f3.png\" \/><\/a><\/p><p><br \/>And that's it, Google will now start tracking the search queries on your community.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h3><strong>How to read it<\/strong><\/h3><p>After Google has started to track the search queries on your community, you can dig through the results.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f77758b9-afbf-4222-a0a6-956001717deb.png\" \/><\/figure><p>\u00a0<\/p><p>Most of the metrics are easy to understand. Below you can find some additional information on some important metrics which might not be so clear:<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bcf92b7b-0d60-4133-a6b1-ee102c772834.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bcf92b7b-0d60-4133-a6b1-ee102c772834.png\" alt=\"bcf92b7b-0d60-4133-a6b1-ee102c772834.png\" \/><\/a><\/p><p><br \/><strong>% of search exits<\/strong><br \/>This metric shows you how many users closed the tab\/window after being on the search results page. It means that users did not find the information they were looking for.<br \/><br \/><strong>% Search refinements<\/strong><br \/>This metric represents the share of users who performed a new search right after searching on the community. Again a metric which is an indicator of how many users find the content they are looking for.<br \/><br \/><strong>Time after Search<\/strong><br \/>This value indicates how much time users spend after the search reading content on your community. A low value would mean that many users try to find a solution within a topic, however find quickly that it is not the correct answer.<br \/><br \/><strong>Tip:<\/strong> By clicking on an individual keyword, you will see a more detailled view of the behaviour of users around a search for this.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Google Analytics","categoryId":"47","contentType":"article","featuredImage":"","likes":10,"views":1620,"votes":0,"replyCount":14,"publishedAt":"2019-05-01T15:54:26+02:00","lastActivityAt":"2024-08-01T10:37:38+02:00","lastContributor":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"lastPostId":9563,"author":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"sticky":false,"publicLabel":"Tutorial","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/google-analytics-47","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/google-analytics-47\/page-views-on-the-community-vs-google-analytics-18551"},"id":"11247","publicId":"18551","title":"Page views on the community vs Google Analytics","content":"Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using?<br \/>\n<br \/>\nThis is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no filters. So if you view the topic 5 times from the front end it will count 5 times.<br \/>\n<br \/>\nWhile GA is far more advanced; you can include filters to block your own offices IP range from the results for instance. But the main difference comes from the fact that Google excludes views from crawlers, bots & spiders and so only counts 'real user' views. <br \/>\n<br \/>\nOur platform doesn't do this, so we count both crawler and human views. Therefore, we suggest using Google Analytics as your main reference for views as this is the most reliable data source.","categoryName":"Google Analytics","categoryId":"47","contentType":"conversation","featuredImage":"","likes":5,"views":485,"votes":0,"replyCount":0,"publishedAt":"2018-04-04T13:48:06+02:00","lastActivityAt":"2018-04-04T13:48:06+02:00","lastContributor":{"id":"11144","username":"Frank","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/5da9ca5e-0dc2-4ec8-901d-0e5fc3555ac5.png"},"lastPostId":0,"author":{"id":"11144","username":"Frank","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/5da9ca5e-0dc2-4ec8-901d-0e5fc3555ac5.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"48":[{"categoryUrl":"https:\/\/communities.gainsight.com\/post-field-analysis-48","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/post-field-analysis-48\/post-field-analysis-18572"},"id":"11260","publicId":"18572","title":"Post Field Analysis","content":"<p>The post field analysis tool allows the collection of any kind of post data in a structured way, enabling community managers and moderators to translate large amounts of data into usable findings. For example, customer sentiment information on your company\u2019s different branches can be processed into a scale measuring satisfaction, which can then be passed on to the relevant department.<br \/><br \/>As the type of post data is varied, the PFA tool is fully customisable, allowing any type and number of data fields to be added.<\/p><h2>\u00a0<\/h2><h2>How to get started with Post Field Analytics<\/h2><h3>1) Set your goals<\/h3><p>The first step is to decide on what kind of information you are measuring with the post field analysis tool. <em>What do you want to achieve by collecting post data?<\/em> Information gathered can include: type of query, product mentioned, sentiment and relevant customer quotes, among others.<br \/>\u00a0<\/p><h3>2) Decide on the specificity of the forums<\/h3><p>Once you have decided on the goal(s), the tools needs to be set up, which starts with choosing the forums from which you will annotate posts. For example, if the aim is to find out if members are using the forum to ask questions, share feedback, or to report bugs, then posts from the entire forum should be used to annotate posts.<br \/>\u00a0<\/p><h3>3) Create your post fields<\/h3><p>The fields chosen should correspond to the goal set in Step 1. Ideally, the teams that will receive the findings should be involved in the deciding the post fields. Although creating any field is possible, below are some of the more commonly-used:<\/p><content-spoiler><h3>The type of post<\/h3><p><em>What are people reporting on the forum? Are they reporting bugs? Demanding change requests? Asking questions? Giving product feedback?<\/em><br \/><br \/>Annotating the posts in such a way gives the possibility of pre-classifying the incoming posts into different category sets, which can then be analyzed in more depth.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h3>The destination<\/h3><p><em>Who is this information relevant for? Will it be used in the monthly report? The CM meeting? For product meetings? Or a specific team?<\/em><br \/><br \/>The destination field should be used if multiple teams will be using the collected data. This makes it easier for teams to only receive information that is relevant to them.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h3>The sentiment<\/h3><p><em>What are the sentiments? Are the posts positive, neutral or negative?<\/em><br \/><br \/>This can either be general sentiments on the forum, product focused or service focused.<br \/><br \/>For example, annotating the sentiments on different products allows their comparison to see which users prefer. This field may also be useful when launching a new product to see how well it is received and what could be changed.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h3>The quality of the post<\/h3><p>Using such a field enables you to assess the quality of the content that is produced on the community. When exporting the data, the post itself will also be exported, making it possible to quickly filter through all the best user stories.<br \/><br \/>For example, if users file a complaint through the forum, this complaint may go from being very vague to very specific. The moderators can then see an overview of the complaints, which can already be passed on to the customer care.<br \/><br \/>Fields are fully customizable in type and number. There are three types of fields available: single select drop down menu, multi select drop down menu and text.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><\/content-spoiler><p>\u00a0<\/p><h3>4) Annotate the posts<\/h3><p>Annotating posts can easily be included in the workflows, and is typically done by moderators, but anybody may also be authorized to do so. Including people from other teams is especially useful when post fields are more complex and\/or require specific knowledge - for example when feedback in a product pilot is annotated based on very technical specifications in order to improve a product. Annotation should be as inclusive as possible in order to generate the most meaningful findings.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h3>5) Report on findings<\/h3><p>Keeping in mind the goal set in step 1, the choice of reports and how often they are created needs to be established. Once posts have been annotated, the findings of the post field analysis need to be created. This can be done by simply exporting the data from the control environment. The findings should then be shared with the team that will generate the insights.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><h2>Where to find, add and how to export Post Fields<\/h2><p>The post field analysis feature can be found in your control environment. From here, you are able to set it up, annotate posts and export the data you\u2019ve collected.<br \/><br \/><strong>Viewing current post fields and adding post field from the control environment<\/strong><\/p><p>\u00a0<\/p><p>\u00a0<\/p><content-spoiler><p>In the control environment, under general settings, post field overview, an overview of the different post fields already created are shown. From there it is possible to either add, edit or remove a post field:<br \/>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/63fd931c-022a-404a-9f96-8a7614ae136c.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/63fd931c-022a-404a-9f96-8a7614ae136c.png\" alt=\"63fd931c-022a-404a-9f96-8a7614ae136c.png\" \/><\/a><\/p><p><br \/>Adding new fields<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/dab9da57-6cc9-4770-81c4-6e3a25de1c59.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/dab9da57-6cc9-4770-81c4-6e3a25de1c59.png\" alt=\"dab9da57-6cc9-4770-81c4-6e3a25de1c59.png\" \/><\/a><\/p><p><br \/>Annotating posts is done on topic level<br \/><br \/>To annotate a post a topic must be opened. From there different moderation tasks are posssible including post field analysis.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0cefd914-a7c0-4803-bb99-ac562a1f2b39.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0cefd914-a7c0-4803-bb99-ac562a1f2b39.png\" alt=\"0cefd914-a7c0-4803-bb99-ac562a1f2b39.png\" \/><\/a><\/p><p><br \/>Viewing and exporting the data from the control environment<br \/><br \/>From the analytics part of the control environment it possible to view the data collected.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f71269c0-4230-4c36-bdcd-e6c369a8910c.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f71269c0-4230-4c36-bdcd-e6c369a8910c.png\" alt=\"f71269c0-4230-4c36-bdcd-e6c369a8910c.png\" \/><\/a><\/p><\/content-spoiler><p>\u00a0<\/p><h2>Want to know more?<\/h2><p>You can find a summary, answers on the most common questions, as well as some examples <a href=\"https:\/\/community.insided.com\/community-management-moderation-41\/post-field-analysis-a-sleeping-giant-576\" target=\"_self\" rel=\"noreferrer\">in this article<\/a>.\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Post Field Analysis","categoryId":"48","contentType":"conversation","featuredImage":"","likes":0,"views":286,"votes":0,"replyCount":0,"publishedAt":"2018-05-03T09:19:28+02:00","lastActivityAt":"2018-05-03T09:19:28+02:00","lastContributor":{"id":"11145","username":"Alex Zuma","avatar":""},"lastPostId":0,"author":{"id":"11145","username":"Alex Zuma","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/post-field-analysis-48","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/post-field-analysis-48\/post-field-analysis-revolutionize-your-community-feedback-18522"},"id":"1681","publicId":"18522","title":"Post Field Analysis - revolutionize your community feedback","content":"<p>Hi all,<br \/><br \/> I am quite sure that you already have heard about our Post Field Analysis feature, or at least have seen the menu item in your control environment. Most likely you have not used this feature yet, because it might look too complicated or you do not see the benefit of it. Or you never tried it out because the list of post fields is empty, simply because nobody ever added a post field. :)<br \/><br \/> This article is meant to help you understanding why Post Field Analysis are actually extremely powerful. This feature is capable to revolutionize the way you do your reports: If you decide to use it, you will see that you can create better reports in less time. But maybe we should start with the beginning...<br \/><br \/><strong>What are post fields?<\/strong><br \/><br \/> Think of a post field like a pre-defined, hidden list of tags. But unlike public tags, which can only be assigned to a topic, a post field is being assigned to <u>a single comment<\/u>. You can find the post field button under every comment on your community:<br \/> \u00a0<\/p> <p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/71133e6d-33e4-4109-8668-556822a85ada.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img alt=\"71133e6d-33e4-4109-8668-556822a85ada.png\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/71133e6d-33e4-4109-8668-556822a85ada.png\" \/><\/a><\/p> <p><br \/> Once a Moderator visits that topic, he\/she then can define (for example) what the post is about:<\/p> <p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/07797cc9-f77d-4162-8211-805a4bdd76fe.gif\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img alt=\"07797cc9-f77d-4162-8211-805a4bdd76fe.gif\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/07797cc9-f77d-4162-8211-805a4bdd76fe.gif\" \/><\/a><\/p> <p><br \/> However, as post fields can be defined and structured according to your wishes, you can add whatever you find relevant to remember. Here are some of the post fields which are often use to track feedback:<br \/><br \/> - Sentiment<br \/> - Product type \/ Software version<br \/> - Type of comment (e.g. Review, Bug report, Question, Feature request, Support feedback)<br \/> - Type of request (e.g. a specific list of frequently requested features)<br \/> - Quality of the post (if a post is written nicely or if it is hard to understand)<br \/> - Report (e.g. to flag a comment to be included in a weekly report)<br \/><br \/><strong>What is the advantage compared to \"normal\" tags?<\/strong><br \/><br \/> The advantage of using them is that you can run reports on (combinations of) post fields in order to track your user activity extremely accurate.<br \/><br \/> For example, you want to know how often a certain issue has been reported in the past month. Usually you now would have to remember\/find where this issue has been reported, and manually count the amount of users that reported it within this months.<br \/><br \/> With post fields, you can simply filter for all Bug reports which include this specific bug - in a matter of seconds. This enables you to create high-quality reports within a short amount of time, instead of manually sending \/ saving links to topics or comments which are relevant.<br \/><br \/> By applying an additional filter, you could even list only the reports of that specific bug which are written in a very nice manner (by adding the post field \"comment quality\"):<\/p> <p>\u00a0<\/p> <p><a href=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c1d69d36-af29-4a56-933f-deae6ab6d4a1.png\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><img alt=\"c1d69d36-af29-4a56-933f-deae6ab6d4a1.png\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c1d69d36-af29-4a56-933f-deae6ab6d4a1.png\" \/><\/a><\/p> <p><br \/> Once you have made your selection, you will see a list of all the comments where the combination of selected post fields have been found. You can then export this data and use it for your reporting.<br \/><br \/><strong>Isn't it too much work to assign all these post fields to every comment on the community?<\/strong><br \/><br \/> You don't have to assign all post fields to all comments on your community. You can also decide to only apply post fields to the most relevant comments. After a while you will have a good feeling of when a post needs to be logged in the post fields, and when not. You can chose to track certain post fields for every comment (e.g. sentiment), but that is all up to you.<br \/><br \/> I personally have made the experience that adding post fields usually only takes a few seconds per comment. Furthermore, I have saved a lot of time for the creation of reports: I now have a list of all relevant comments at hand, so I do not need to invest time time to \"hunt\" for good quality comments on my community...<br \/><br \/><strong>How can I define my own post fields?<\/strong><br \/><br \/> For a technical reference, please visit our <a href=\"https:\/\/community.insided.com\/how-to-s-37\/how-to-add-metadata-to-posts-and-then-export-the-data-using-post-fields-503\" target=\"_self\" rel=\"noreferrer\">How-to topic<\/a>.<br \/><br \/> I recommend that you think carefully about what you want to track before you set up your post fields: Try to find what characteristics you want to share across the entire community, and which items are rather specific to a certain subforum. Especially when you are having a diverse product and service portfolio, this will make your life (and the life of your colleagues) a lot easier.<br \/><br \/> An example: A company is selling iPhones and Android Smartphones. Rather than having seperate post fields for issues on each model (\"Bugs iphone\" and \"Bugs Android\"), add one post field that defines the product (\"Product type) and another one which lists potential issues (\"Bug type\").<br \/><br \/><strong>Some last things that you might want to know<\/strong><\/p> <ul><li>Deleted is deleted: <u>Never<\/u> delete a post field if it has been used. Once you delete a post field, you will also not be able to use it in your analytics. Rather hide it from all subforums to be displayed.<\/li> <li>Watch the order: Post fields are following a strict alphabetical order. Use numbers or letters to adjust the order to your liking. Most frequently used post fields should be located in the top row.<\/li> <li>Leave space for exceptions: Use a mix of post field lists (e.g. \"feature request\" for more frequently requested improvements) and free-text fields for more uncommon requests or reports.<\/li> <li>Update when necessary: When you see a certain report coming back more often, update your post field and add that bug\/request to your pre-defined list. This will save time in the long run and make your feedback more accurate.<\/li> <\/ul><p>In case you want to learn more about this, you can find the complete whitepaper of this feature here: <a href=\"http:\/\/bit.ly\/2wZbFYm\" target=\"_blank\" rel=\"nofollow noreferrer noopener\">http:\/\/bit.ly\/2wZbFYm<\/a><br \/><br \/> I hope that this article will help some of you on the way to start using this feature. There are many more ways how post fields can be used... It would be great to hear from you in case you are doing something completely different with it, also in case you have any questions or concerns around this!<br \/><br \/> Cheers,<br \/><br \/> Julian<\/p> <p>\u00a0<\/p> <p>\u00a0<\/p>","categoryName":"Post Field Analysis","categoryId":"48","contentType":"article","featuredImage":"","likes":12,"views":881,"votes":0,"replyCount":0,"publishedAt":"2018-03-07T10:45:49+01:00","lastActivityAt":"2018-04-12T14:30:18+02:00","lastContributor":{"id":"11176","username":"Ditte","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/1acc8c74-0fe7-43b9-bb26-4094c9ac1da3.png"},"lastPostId":4811,"author":{"id":"4258","username":"Julian","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/887b5d0d-a9e6-49c4-80d2-0376f2065f78.png"},"sticky":false,"publicLabel":"Feature Spotlight","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/post-field-analysis-48","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/post-field-analysis-48\/how-to-add-metadata-to-posts-and-then-export-the-data-using-post-fields-18486"},"id":"1662","publicId":"18486","title":"How To Add Metadata To Posts And Then Export The Data (Using Post Fields)","content":"<p>Suppose you want to track data around things like user sentiment, bug reports and content quality, on the level of an individual <strong>post\u00a0<\/strong>(post, here is an individual reply in a topic--including the topic starter)? You can create <a href=\"https:\/\/community.insided.com\/post-field-analysis-96\/post-field-analysis-revolutionize-your-community-feedback-576\" target=\"_self\" rel=\"noreferrer\"><strong>Post Fields<\/strong><\/a>, and enter this extra data as part of your moderation process. Personally, I use Post Fields to track user mindfulness on inSpired - the data reveals that you guys are all pretty laid back!<br \/>\u00a0<\/p><h2>How To Create A New Post Field<\/h2><ol><li>Go to <strong>Control<\/strong> &gt; <strong>Settings<\/strong> &gt; <strong>Topic<\/strong> &gt; <strong>Post Fields<\/strong><\/li>\t<li>Click \u2018<strong>Add post field<\/strong>\u2019.<\/li>\t<li>For your new field, add a Title, choose its \u2018visibility\u2019 (i.e., for which categories should moderators be able to enter data in the field), and choose its input type (plain text, or a multi-\/single-select dropdown).<\/li>\t<li>Click \u2018<strong>Save changes<\/strong>\u2019 and you\u2019re done.<\/li><\/ol><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5ed76887-f358-49b7-a05f-70b31f75afa0.gif\" \/><\/figure><h2>\u00a0<\/h2><h2>How To Enter Data In A Post Field<\/h2><ol><li>In <strong>Control<\/strong>, go to a post for which you\u2019d like to enter data.<\/li>\t<li>At the bottom of the post, click \u2018<strong>Post Fields<\/strong>\u2019 to show all active Post Fields.<\/li>\t<li>Enter data to your heart\u2019s content - anything you put in will save automatically.<\/li><\/ol><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2bc295f2-a76b-4fe8-9051-c423b9538ecf.png\" width=\"446\" \/><\/figure><h2>How To Export Post Fields Data<\/h2><ol><li>Go to<strong> Control<\/strong> &gt; <strong>Analytics<\/strong> &gt; <strong>Post Fields Analysis<\/strong>.<\/li>\t<li>Add <strong>Filters<\/strong> to narrow down the scope of your export: you can filter on forums, time range (based on when the post was created), and one more Post Fields that you want to view.<\/li>\t<li>Click \u2018<strong>Apply<\/strong>\u2019 to immediately see a visual overview of the results of your export.<\/li>\t<li>Click \u2018<strong>Export results<\/strong>\u2019 and then navigate to <strong>Control<\/strong> &gt; <strong>Analytics<\/strong> &gt; <strong>Export<\/strong> to download your export (in CSV format).<\/li><\/ol><section class=\"callout callout-blue\"><div><div><div><p><img alt=\":gear:\" src=\"https:\/\/d3odp2r1osuwn0.cloudfront.net\/2021-09-02-08-57-45-927c971b\/dist\/emojione\/2699.png\" width=\"18\" \/> \u00a0<strong>Tips, Tricks, &amp; Technical Bits<\/strong>:<\/p><p>\u00a0<img alt=\"\u26a0\ufe0f\" src=\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/26a0.png?v=2.2.7\" \/> On the Post Fields Analysis page, the \u2018Percentage overview of filtered post fields\u2019 is <strong>not<\/strong> filtered by the selected time range (i.e. it shows a general overview of the Post Fields, not an overview of the Post Fields for that time period).<br \/><br \/><img alt=\"\ud83c\udfaf\" src=\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f3af.png?v=2.2.7\" \/> Want your Post Field to have a specific default entry whenever a post is created? When creating a Post Field, add a placeholder.<br \/><br \/><img alt=\":bulb:\" src=\"https:\/\/d3odp2r1osuwn0.cloudfront.net\/2021-09-02-08-57-45-927c971b\/dist\/emojione\/1f4a1.png\" width=\"18\" \/> Want to disable a Post Field for all posts without losing any of the data you\u2019ve gathered so far? Edit the Post Field and set its visibility to \u2018Hidden (invisible in all sub-forums)\u2019. You\u2019ll still be able to export data for this Post Field, but moderators won\u2019t be able to see or add new data to it.<\/p><\/div><\/div><\/div><\/section>","categoryName":"Post Field Analysis","categoryId":"48","contentType":"article","featuredImage":"","likes":1,"views":367,"votes":0,"replyCount":3,"publishedAt":"2018-02-02T14:43:44+00:00","lastActivityAt":"2025-02-28T21:08:15+00:00","lastContributor":{"id":"12594","username":"davetee","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/17db9a05-9ffc-4ca9-829c-2f3cadde3679.png"},"lastPostId":10118,"author":{"id":"11144","username":"Frank","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/5da9ca5e-0dc2-4ec8-901d-0e5fc3555ac5.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"313":[{"categoryUrl":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313\/getting-started-with-data-analytics-in-cc-data-lake-26355"},"id":"3011","publicId":"26355","title":"Getting Started with Data Analytics in CC Data Lake","content":"<p><span style=\"color:#000000;\">This article outlines the steps to effectively start your data analysis journey, emphasizing the importance of user segmentation based on various attributes.<\/span><\/p><div class=\"widget-toc\"><ul><li><a href=\"#Overview\">Overview<\/a><\/li>\t<li><a href=\"#Analyze+Data+in+CC+Data+Lake\">Analyze Data in CC Data Lake<\/a>\t<ul><li><a href=\"#Define+Objectives\">Define Objectives<\/a><\/li>\t\t<li><a href=\"#Access+the+CC+Data+Lake\">Access the CC Data Lake<\/a><\/li>\t\t<li><a href=\"#Understand+User+Attributes+for+Segmentation\">Understand User Attributes for Segmentation<\/a><\/li>\t\t<li><a href=\"#Prepare+the+User+Data\">Prepare the User Data<\/a><\/li>\t\t<li><a href=\"#Prepare+Data+About+Community+Content\">Prepare Data About Community Content<\/a><\/li>\t<\/ul><\/li><\/ul><\/div><h2 id=\"Overview\"><span style=\"color:#000000;\">Overview<\/span><\/h2><p><span style=\"color:#000000;\">Analyzing data in the Gainsight Customer Communities (CC) data lake can provide valuable insights regarding user behavior, engagement, and overall community performance.<\/span><\/p><p><span style=\"color:#000000;\">The CC data lake employs a dimensional data model, which organizes data into structured formats that facilitate reporting and analysis. The ultimate goal of this modeling approach is to categorize data into <\/span><span style=\"color:#000000;\"><strong>fact <\/strong><\/span><span style=\"color:#000000;\">and <\/span><span style=\"color:#000000;\"><strong>dimension <\/strong><\/span><span style=\"color:#000000;\">models, which serve as key components for understanding and analyzing business metrics within the platform.<\/span><\/p><p><span style=\"color:#000000;\"><strong>What are these components?<\/strong><\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Facts - <\/strong><\/span><span style=\"color:#000000;\">In the CC Data Lake, a fact represents a collection of quantitative information that typically refers to actions, events, or process results. Facts are often likened to verbs, as they capture measurable outcomes. Examples of facts relevant to the platform might include account creations, posts created, questions replied, or emails sent. Fact tables in the CC Data Lake serve as historical records of these actions; therefore, when updates are necessary, new data is added as additional rows instead of overwriting existing entries.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Dimensions - <\/strong><\/span><span style=\"color:#000000;\">In the CC data lake, dimensions contain qualitative data that provides context to the facts by describing who or what performed or was affected by the action. Dimensions are commonly referred to as nouns, as they help to contextualize the events stored in fact tables. Examples of dimensions in this environment include users, events, topics, and replies. It\u2019s crucial to recognize that a single noun can relate to multiple actions without creating duplicates. Consequently, when updating dimension tables, the existing data is overwritten rather than duplicated, following the principles of dimensional modeling.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">By applying these foundational concepts of dimensional data modeling, the CC Data Lake enables users to uncover insights that drive strategic decision-making and enhance user engagement.<\/span><\/p><p>\u00a0<\/p><h2 id=\"Analyze+Data+in+CC+Data+Lake\"><span style=\"color:#000000;\">Analyze Data in CC Data Lake<\/span><\/h2><p><span style=\"color:#000000;\">To analyze the data available in the CC data lake:<\/span><\/p><h3 id=\"Define+Objectives\">Define Objectives<\/h3><p><span style=\"color:#000000;\">Before diving into data analysis, clarify the objectives of your analysis. Consider what you want to achieve\u2014understanding user engagement, identifying behavior trends, or evaluating content performance. Clear goals will guide your analysis and ensure you extract actionable insights.<\/span><\/p><h3 id=\"Access+the+CC+Data+Lake\"><span style=\"color:#000000;\">Access the CC Data Lake<\/span><\/h3><p><span style=\"color:#000000;\">To start analyzing data, ensure you have access to the CC Data Lake. Use one of CC integration Apps to connect Power BI, Looker, or Tableau to Data Lake.<\/span><\/p><h3 id=\"Understand+User+Attributes+for+Segmentation\"><span style=\"color:#000000;\">Understand User Attributes for Segmentation<\/span><\/h3><p><span style=\"color:#000000;\">Segmentation allows you to break down your user base into distinct groups, making it easier to analyze specific trends. Consider segments based on:<\/span><\/p><ul><li><span style=\"color:#000000;\">User Roles<\/span><\/li>\t<li><span style=\"color:#000000;\">Companies<\/span><\/li>\t<li><span style=\"color:#000000;\">Badges<\/span><\/li>\t<li><span style=\"color:#000000;\">Ranks<\/span><\/li><\/ul><h3 id=\"Prepare+the+User+Data\"><span style=\"color:#000000;\">Prepare the User Data<\/span><\/h3><p><span style=\"color:#000000;\">To prepare your data for analysis, follow these steps to create a comprehensive dataset through structured<\/span><span style=\"color:#000000;\"><strong> left outer joins<\/strong><\/span><span style=\"color:#000000;\">.<\/span><\/p><ol><li>\t<p><strong>Join with Intermediary User Objects<\/strong> -\u00a0<span style=\"color:#000000;\">Start by joining the <\/span><span style=\"color:#000000;\"><strong>User dimension <\/strong><\/span><span style=\"color:#000000;\">with intermediary tables such as <\/span><span style=\"color:#000000;\"><strong>user_role<\/strong><\/span><span style=\"color:#000000;\">, <\/span><span style=\"color:#000000;\"><strong>user_company<\/strong><\/span><span style=\"color:#000000;\">, and <\/span><span style=\"color:#000000;\"><strong>user_badge<\/strong><\/span><span style=\"color:#000000;\"> or <\/span><span style=\"color:#000000;\"><strong>user_group<\/strong><\/span><span style=\"color:#000000;\"> using <\/span><span style=\"color:#000000;\"><strong>user_id<\/strong><\/span><span style=\"color:#000000;\">. This captures all users, even those without specific roles or badges.<\/span><\/p>\t<\/li>\t<li>\t<p><strong>Join with Attribute Tables<\/strong> -\u00a0<span style=\"color:#000000;\">Connect the intermediary tables to their respective attribute tables: use<\/span><span style=\"color:#000000;\"><strong> role_id<\/strong><\/span><span style=\"color:#000000;\"> to join with the <\/span><span style=\"color:#000000;\"><strong>Role dimension table<\/strong><\/span><span style=\"color:#000000;\">, <\/span><span style=\"color:#000000;\"><strong>company_id <\/strong><\/span><span style=\"color:#000000;\">with the<\/span><span style=\"color:#000000;\"><strong> company dimension table<\/strong><\/span><span style=\"color:#000000;\">, and<\/span><span style=\"color:#000000;\"><strong> badge_id <\/strong><\/span><span style=\"color:#000000;\">with the<\/span><span style=\"color:#000000;\"><strong> badge dimension table<\/strong><\/span><span style=\"color:#000000;\"> or<\/span><span style=\"color:#000000;\"><strong> group_id <\/strong><\/span><span style=\"color:#000000;\">with <\/span><span style=\"color:#000000;\"><strong>the group dimension table<\/strong>. This enriches your USER dataset with detailed attribute information.<\/span><\/p>\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/21993ddd-7c6c-46a4-bcdc-7be1e428d6a4.jpg\" \/><\/figure><p>\u00a0<\/p>\t<\/li>\t<li>\t<p><strong>Join with User Tables with Facts<\/strong> -\u00a0<span style=\"color:#000000;\">Now that you have a comprehensive User Object with all necessary attributes, you can join it with fact data in the CC Data Lake. Use the<\/span><span style=\"color:#000000;\"><strong> user_id from the User Dimension Object and executed_by in the facts <\/strong><\/span><span style=\"color:#000000;\">to connect user activities. This will help you analyze how different user segments interact with the platform.<\/span><\/p>\t<\/li><\/ol><h3 id=\"Prepare+Data+About+Community+Content\"><span style=\"color:#000000;\">Prepare Data About Community Content<\/span><\/h3><p><span style=\"color:#000000;\">To analyze Community Content effectively, you will prepare data based on the <\/span><span style=\"color:#000000;\"><strong>topic object<\/strong><\/span><span style=\"color:#000000;\">. This involves creating a structured dataset through a series of <\/span><span style=\"color:#000000;\"><strong>left outer joins with various dimension objects.<\/strong><\/span><\/p><ol><li><strong>Joining Directly with Single-Attribute Objects<\/strong> -\u00a0<span style=\"color:#000000;\">For attributes that can have only one value per topic\u2014such as category or idea_status \u2014perform a left outer join directly with the respective attribute objects: category or idea_status. Use<\/span><span style=\"color:#000000;\"><strong> topic_public_id<\/strong><\/span><span style=\"color:#000000;\"> as the<\/span><span style=\"color:#000000;\"><strong> key <\/strong><\/span><span style=\"color:#000000;\">to ensure accurate associations. You can also link topics with the related replies from the topic_reply table.<\/span><\/li>\t<li><strong>Intermediate Joins for Additional Attributes<\/strong> -\u00a0<span style=\"color:#000000;\">When a topic has multiple attributes of the same type, such as public tags, moderator tags, or product areas, a two-step join process is necessary to effectively capture these one-to-many relationships:<\/span>\t<ul><li><span style=\"color:#000000;\"><strong>Initial Join<\/strong> -\u00a0Start by joining the Topic Object with the topic_public_tag, topic_product_area or topic_moderator_tag using topic_public_id as the key. This step ensures that all public and moderator tags as well as product areas associated\u00a0 with each topic are included, even when there are multiple entries.<\/span><\/li>\t\t<li><span style=\"color:#000000;\"><strong>Final Join<\/strong> -\u00a0Next, connect these intermediary results to the main attribute tables by performing <strong>left outer joins<\/strong> with the product_area, moderator_tag and\/or public_tag objects using their <\/span><span style=\"color:#000000;\"><strong>respective IDs (moderator_tag_id, public_tag_id etc<\/strong><\/span><span style=\"color:#000000;\">). This process guarantees that every tag is accurately linked to its corresponding topic.<\/span>\t\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/09990cd6-c259-43a3-a4ad-a31fd481ab77.jpg\" \/><\/figure><p>\u00a0<\/p>\t\t<\/li>\t<\/ul><\/li>\t<li><strong>Join with Content-Related Facts<\/strong> -\u00a0<span style=\"color:#000000;\">Once your content data is enriched with all necessary attributes, you can join it with any content-related <\/span><span style=\"color:#000000;\"><strong>fact <\/strong><\/span><span style=\"color:#000000;\">from the data lake using<\/span><span style=\"color:#000000;\"><strong> topic_public_id or reply_public_id as the keys<\/strong><\/span><span style=\"color:#000000;\">. This enables you to analyze user interactions with the community content more effectively.<\/span>\t<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/7b5fc7ad-2756-441e-9ba7-250b722828f6.jpg\" \/><\/figure><\/li><\/ol><section class=\"callout callout-gray\"><div><div><div><p><span style=\"color:#000000;\">If you have any queries or feedback, please drop an email to docs@gainsight.com or post a reply to this article.<\/span><\/p><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Data Catalog & Connectors","categoryId":"313","contentType":"article","featuredImage":"","likes":1,"views":323,"votes":0,"replyCount":0,"publishedAt":"2024-11-25T06:54:38+01:00","lastActivityAt":"2024-11-25T06:54:38+01:00","lastContributor":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"lastPostId":0,"author":{"id":"12678","username":"Aleksandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5321b2d5-ad5e-43f4-b95f-199df309b311.png"},"sticky":false,"publicLabel":"Tutorial","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313\/articles-and-product-updates-26384"},"id":"3019","publicId":"26384","title":"Articles and Product Updates","content":"<p>This article lists all of the objects and fields related to articles and product updates in the communities data lake.<\/p><div class=\"widget-toc\"><ul><li><a href=\"#content_topic_author_changed+(fact)\">content_topic_author_changed (fact)<\/a><\/li>\t<li><a href=\"#content_topic_featured_image_changed%C2%A0(fact)\">content_topic_featured_image_changed\u00a0(fact)<\/a><\/li>\t<li><a href=\"#content_topic_preview_changed%C2%A0(fact)\">content_topic_preview_changed\u00a0(fact)<\/a><\/li>\t<li><a href=\"#content_topic_published%C2%A0(fact)\">content_topic_published\u00a0(fact)<\/a><\/li>\t<li><a href=\"#content_topic_schedule_canceled%C2%A0(fact)\">content_topic_schedule_canceled\u00a0(fact)<\/a><\/li>\t<li><a href=\"#content_topic_scheduled%C2%A0(fact)\">content_topic_scheduled\u00a0(fact)<\/a><\/li>\t<li><a href=\"#content_topic_scheduled_published%C2%A0(fact)\">content_topic_scheduled_published\u00a0(fact)<\/a><\/li><\/ul><\/div><h3 id=\"content_topic_author_changed+(fact)\">content_topic_author_changed (fact)<\/h3><p>This object table contains a list of fields related to when the author of the topic was changed.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>new_author_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to unique identifier of the user who created a piece of content, topic, reply, or event, identifying the original creator within the community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>new_author_username<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the new name of a user within the community<\/td>\t\t<\/tr><tr><td>old_author_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to unique identifier of the user who created a piece of content, topic, reply, or event, identifying the original creator within the community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_featured_image_changed\u00a0(fact)\">content_topic_featured_image_changed\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when the featured image of the article or product update was changed.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>is_published<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether content, such as an article or product update, is published and visible to users within the community<\/td>\t\t<\/tr><tr><td>featured_image<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the primary image attached to a post, representing the content visually<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_preview_changed\u00a0(fact)\">content_topic_preview_changed\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when the preview of an article or product update is changed.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>is_preview_public<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>indicates whether the preview of content, such as an article or product update, is restricted to moderators or available to all users.<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_published\u00a0(fact)\">content_topic_published\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when an article or product update is published and become visible in the community.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>author_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to unique identifier of the user who created a piece of content, topic, reply, or event, identifying the original creator within the community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>author_username<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the name of the user at the time of creating a content<\/td>\t\t<\/tr><tr><td>author_avatar<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the graphical representation or image associated with a user profile<\/td>\t\t<\/tr><tr><td>title<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the headline or name given to a topic, summarizing its content<\/td>\t\t<\/tr><tr><td>featured_image<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the primary image attached to a post, representing the content visually<\/td>\t\t<\/tr><tr><td>public_label<\/td>\t\t\t<td>string<\/td>\t\t\t<td>represents a user-friendly title or identifier that serves as a concise description of the topic's content or purpose<\/td>\t\t<\/tr><tr><td>content<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the main body of the post. If empty the event did not affect the body of the post<\/td>\t\t<\/tr><tr><td>ip_address<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to the unique numerical label assigned to a user's device by an Internet Service Provider (ISP) to identify and locate it on a network<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>public_tags_name<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a keyword or phrase used to categorize and organize content, making it easily searchable and accessible to everyone.<\/td>\t\t<\/tr><tr><td>is_sticky<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether a topic is set to stick to the top of the page, making it always visible to users within the community<\/td>\t\t<\/tr><tr><td>is_closed<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether a topic is closed, meaning it is not allowed to receive further replies but is still visible.<\/td>\t\t<\/tr><tr><td>moderator_tags_name<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a keyword or phrase used by moderators to categorize and manage the content<\/td>\t\t<\/tr><tr><td>poll<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a feature within the community where users can participate in voting or surveys on various topics<\/td>\t\t<\/tr><tr><td>is_published<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether content, such as an article or product update, is published and visible to users within the community<\/td>\t\t<\/tr><tr><td>last_edited_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the date and time when the most recent edit or modification was made to a piece of content<\/td>\t\t<\/tr><tr><td>last_edited_by<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the user ID of the moderator who most recently reviewed or managed community content.<\/td>\t\t<\/tr><tr><td>category_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier assigned to a specific category within the community<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_schedule_canceled\u00a0(fact)\">content_topic_schedule_canceled\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when an article or product update that had a future publish date that was canceled.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_scheduled\u00a0(fact)\">content_topic_scheduled\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when an article or product update has a future publish date scheduled.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td><strong>occurred_at<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>topic_public_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"content_topic_scheduled_published\u00a0(fact)\">content_topic_scheduled_published\u00a0(fact)<\/h3><p>This object table contains a list of fields related to when an article or product update that had a future publish date was published.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>topic_public_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic that identifies the opening topic platform-wide<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>topic_private_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the topic, that identifies the opening topic within the Content Type<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>author_username<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the name of the user at the time of creating a content<\/td>\t\t<\/tr><tr><td>author_avatar<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the graphical representation or image associated with a user profile<\/td>\t\t<\/tr><tr><td>author_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to unique identifier of the user who created a piece of content, topic, reply, or event, identifying the original creator within the community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>category_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier assigned to a specific category within the community<\/td>\t\t<\/tr><tr><td>title<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the headline or name given to a topic, summarizing its content<\/td>\t\t<\/tr><tr><td>featured_image<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the primary image attached to a post, representing the content visually<\/td>\t\t<\/tr><tr><td>public_label<\/td>\t\t\t<td>string<\/td>\t\t\t<td>represents a user-friendly title or identifier that serves as a concise description of the topic's content or purpose<\/td>\t\t<\/tr><tr><td>content<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the main body of the post. If empty the event did not affect the body of the post<\/td>\t\t<\/tr><tr><td>ip_address<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to the unique numerical label assigned to a user's device by an Internet Service Provider (ISP) to identify and locate it on a network<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>public_tags_name<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a keyword or phrase used to categorize and organize content, making it easily searchable and accessible to everyone.<\/td>\t\t<\/tr><tr><td>is_sticky<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether a topic is set to stick to the top of the page, making it always visible to users within the community<\/td>\t\t<\/tr><tr><td>is_closed<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether a topic is closed, meaning it is not allowed to receive further replies but is still visible.<\/td>\t\t<\/tr><tr><td>moderator_tags_name<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a keyword or phrase used by moderators to categorize and manage the content<\/td>\t\t<\/tr><tr><td>poll<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to a feature within the community where users can participate in voting or surveys on various topics<\/td>\t\t<\/tr><tr><td>is_published<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates whether content, such as an article or product update, is published and visible to users within the community<\/td>\t\t<\/tr><tr><td>last_edited_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the date and time when the most recent edit or modification was made to a piece of content<\/td>\t\t<\/tr><tr><td>last_edited_by<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the user ID of the moderator who most recently reviewed or managed community content.<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the type of content, such as article, product update, question, idea, discussion<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler>","categoryName":"Data Catalog & Connectors","categoryId":"313","contentType":"article","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":0,"publishedAt":"2024-11-22T12:32:53+01:00","lastActivityAt":"2024-11-22T12:32:53+01:00","lastContributor":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"lastPostId":0,"author":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313\/attachment-26088"},"id":"2928","publicId":"26088","title":"Attachment","content":"<p>This article lists all of the objects and fields related to attachments in the communities data lake.<\/p><div class=\"widget-toc\"><ul><li><a href=\"#attachment+(dimension)\">attachment (dimension)<\/a><\/li>\t<li><a href=\"#attachment_added_to_context+(fact)\">attachment_added_to_context (fact)<\/a><\/li>\t<li><a href=\"#attachment_deleted_from_storage+(fact)\">attachment_deleted_from_storage (fact)<\/a><\/li>\t<li><a href=\"#attachment_removed_from_context+(fact)\">attachment_removed_from_context (fact)<\/a><\/li><\/ul><\/div><h3 id=\"attachment+(dimension)\">attachment (dimension)<\/h3><p>This object\u00a0table\u00a0contains a list of attachments with their characteristics.<\/p><table><thead><tr><th>Field Name<\/th>\t\t\t<th style=\"width:119px;\">Field Type<\/th>\t\t\t<th style=\"width:453px;\">Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>file_uuid<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Refers to the unique identifier assigned to a file, used for tracking and referencing within the community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>visibility<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">Indicates whether a n attachmnet is visible to users within the community<\/td>\t\t<\/tr><tr><td>content_id<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Depends on the contex conetnt_id correspond to rank_id, badge_id, topic_private_id, reply_private_id, group_id or category_id<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>label<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Designates a classification for the attachment, allowing for values such as group image, subforum image, thumbnail image, or an empty value, to indicate the specific context or purpose of it<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Identifies the type of content, such as article, product update, question, idea, discussion<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>type<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Specifies the format of the attached file, indicating the type of content it represents, which can include options such as PDF, image, hero image, or thumbnail image<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>file_original_name<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">Refers to the original name of the file before it was uploaded<\/td>\t\t<\/tr><tr><td>source_thumb<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">Refers to a thumbnail image representing the source of the attachment<\/td>\t\t<\/tr><tr><td>post_public_id<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\u00a0<\/td>\t\t<\/tr><tr><td>attachment_id<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Refers to the unique identifier assigned to a specific attachment within community<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>context<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">\t\t\t<p>Indicates the context to which the attachment was added (rank avatar, self_badge, post, or subforum, which corresponds to category or group)<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>source<\/td>\t\t\t<td style=\"width:119px;\">string<\/td>\t\t\t<td style=\"width:453px;\">Refers to the source file of the attachement<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><h3 id=\"attachment_added_to_context+(fact)\">attachment_added_to_context (fact)<\/h3><p>This object table contains a list of fields related to when an attachment is added to the post, rank, category or badge.<\/p><table><thead><tr><th>Field Name<\/th>\t\t\t<th style=\"width:121px;\">Field Type<\/th>\t\t\t<th style=\"width:479px;\">Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">Contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Refers to the timestamp indicating the precise moment when the activity took place<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_id<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Depends on the contex conetnt_id correspond to rank_id, badge_id, topic_private_id, reply_private_id, group_id or category_id<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Identifies the type of content, such as article, product update, question, idea, discussion<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>context<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Indicates the context to which the attachment was added (rank avatar, self_badge, post, or subforum, which corresponds to category or group)<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>executed_by<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">Identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td style=\"width:121px;\">string<\/td>\t\t\t<td style=\"width:479px;\">\t\t\t<p>Refers to the unique identifier of the person that identifies the user platform-wide<\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><h3 id=\"attachment_deleted_from_storage+(fact)\">attachment_deleted_from_storage (fact)<\/h3><p>This object table contains a list of fields related to when a file is deleted from the community platform.<\/p><table><tbody><tr><th>Field Name<\/th>\t\t\t<th style=\"width:121px;\">Field Type<\/th>\t\t\t<th style=\"width:479px;\">Field Description<\/th>\t\t<\/tr><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to the timestamp indicating the precise moment when the activity took place<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>path<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Refers to the specific location or directory where an attachment is stored<\/td>\t\t<\/tr><tr><td>public_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Depends on the contex conetnt_id correspond to rank_id, badge_id, topic_private_id, reply_private_id, group_id or category_id<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>executed_by<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to the unique identifier of the person that identifies the user platform-wide<\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p><h3 id=\"attachment_removed_from_context+(fact)\">attachment_removed_from_context (fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a attachment is removed from the the post, rank, category or badge.<\/p><table><tbody><tr><th>Field Name<\/th>\t\t\t<th style=\"width:121px;\">Field Type<\/th>\t\t\t<th style=\"width:479px;\">Field Description<\/th>\t\t<\/tr><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to the timestamp indicating the precise moment when the activity took place<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>attachments<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Contains attachment details<\/td>\t\t<\/tr><tr><td>content_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Depends on the contex conetnt_id correspond to rank_id, badge_id, topic_private_id, reply_private_id, group_id or category_id<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>content_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Identifies the type of content, such as article, product update, question, idea, discussion<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>context<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Indicates the context to which the attachment was added (rank avatar, self_badge, post, or subforum, which corresponds to category or group)<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>executed_by<\/td>\t\t\t<td>string<\/td>\t\t\t<td>Identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>Refers to the unique identifier of the person that identifies the user platform-wide<\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><p>\u00a0<\/p>","categoryName":"Data Catalog & Connectors","categoryId":"313","contentType":"article","featuredImage":"","likes":0,"views":36,"votes":0,"replyCount":0,"publishedAt":"2024-10-30T05:29:18+01:00","lastActivityAt":"2024-10-30T05:29:18+01:00","lastContributor":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"lastPostId":0,"author":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313\/roles-26367"},"id":"3017","publicId":"26367","title":"Roles","content":"<p>This article lists all of the objects and fields related to roles in the communities data lake.<\/p><div class=\"widget-toc\"><ul><li><a href=\"#role+(dimension)\">role (dimension)<\/a><\/li>\t<li><a href=\"#role_permission+(dimension)\">role_permission (dimension)<\/a><\/li>\t<li><a href=\"#roles_role_created+(fact)\">roles_role_created (fact)<\/a><\/li>\t<li><a href=\"#roles_role_deleted%C2%A0(fact)\">roles_role_deleted\u00a0(fact)<\/a><\/li>\t<li><a href=\"#roles_role_updated%C2%A0(fact)\">roles_role_updated\u00a0(fact)<\/a><\/li><\/ul><\/div><h3 id=\"role+(dimension)\">role (dimension)<\/h3><p>This object table contains a catalog of roles, their ids and names.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>primary_role<\/td>\t\t\t<td>int<\/td>\t\t\t<td>indicates if the role is one of the main roles defined within the community platform<\/td>\t\t<\/tr><tr><td><strong>name<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or title of a specific role within the community<\/td>\t\t<\/tr><tr><td><strong>role_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier assigned to a specific role within the community<\/td>\t\t<\/tr><tr><td>label<\/td>\t\t\t<td>string<\/td>\t\t\t<td>represents the descriptive name or title assigned to a specific role<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"role_permission+(dimension)\">role_permission (dimension)<\/h3><p>This object table contains the permissions assignments per role.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>action<\/td>\t\t\t<td>string<\/td>\t\t\t<td>specifies the specific operation or activity that a role is permitted to perform within the community<\/td>\t\t<\/tr><tr><td><strong>role_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier assigned to a specific role within the community<\/td>\t\t<\/tr><tr><td>resource_type<\/td>\t\t\t<td>string<\/td>\t\t\t<td>indicates the specific type of content or feature the permissions apply to within the community<\/td>\t\t<\/tr><tr><td>resource_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the identifier of the resource (custom page, category or group)<\/td>\t\t<\/tr><tr><td>permission<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>specifies the level of access or authority granted to a role concerning a particular resource, indicating whether the role is allowed to perform actions such as view, write, change, or delete with respect to that resource.<\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"roles_role_created+(fact)\">roles_role_created (fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a new role is created.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>role_name<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or title of a specific role within the community<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"roles_role_deleted\u00a0(fact)\">roles_role_deleted\u00a0(fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a new role is deleted.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>role_name<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or title of a specific role within the community<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"roles_role_updated\u00a0(fact)\">roles_role_updated\u00a0(fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a role is updated.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td>role_name<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or title of a specific role within the community<\/td>\t\t<\/tr><tr><td>role_name_old<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the previous name or title of a specific role within the community<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p>","categoryName":"Data Catalog & Connectors","categoryId":"313","contentType":"article","featuredImage":"","likes":0,"views":27,"votes":0,"replyCount":0,"publishedAt":"2024-11-21T10:04:24+01:00","lastActivityAt":"2024-11-21T10:04:24+01:00","lastContributor":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"lastPostId":0,"author":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313\/segments-26366"},"id":"3016","publicId":"26366","title":"Segments","content":"<p>This article lists all of the objects and fields related to segments in the communities data lake.<\/p><div class=\"widget-toc\"><ul><li><a href=\"#segmentation_segment_created%C2%A0(fact)\">segmentation_segment_created\u00a0(fact)<\/a><\/li>\t<li><a href=\"#segmentation_segment_deleted%C2%A0(fact)\">segmentation_segment_deleted\u00a0(fact)<\/a><\/li>\t<li><a href=\"#segmentation_segment_updated+(fact)\">segmentation_segment_updated (fact)<\/a><\/li><\/ul><\/div><h3 id=\"segmentation_segment_created\u00a0(fact)\">segmentation_segment_created\u00a0(fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a user segment is created.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>description<\/td>\t\t\t<td>string<\/td>\t\t\t<td>provides a detailed explanation or overview of a specific segment, highlighting its characteristics<\/td>\t\t<\/tr><tr><td>filters<\/td>\t\t\t<td>string<\/td>\t\t\t<td>specifies the criteria or conditions applied to define and refine the segment<\/td>\t\t<\/tr><tr><td><strong>segment_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to the unique identifier assigned to a specific user segment within the community used for targeted communication or analysis<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>title<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or label that identifies a specific segment within the community<\/td>\t\t<\/tr><tr><td>updated_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the timestamp of the most recent change or modification made to the segment<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"segmentation_segment_deleted\u00a0(fact)\">segmentation_segment_deleted\u00a0(fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a user segment is deleted.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td><strong>segment_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to the unique identifier assigned to a specific user segment within the community used for targeted communication or analysis<\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p><h3 id=\"segmentation_segment_updated+(fact)\">segmentation_segment_updated (fact)<\/h3><p>This object table contains a list of fields related to\u00a0when a user segment is updated.<\/p><content-spoiler><table><thead><tr><th>Field Name<\/th>\t\t\t<th>Field Type<\/th>\t\t\t<th>Field Description<\/th>\t\t<\/tr><\/thead><tbody><tr><td>community_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the community ID where the activity was executed<\/td>\t\t<\/tr><tr><td>correlation_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to a unique identifier used to correlate and track related actions within the community platform, used for debugging or monitoring purposes<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>occurred_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the timestamp indicating the precise moment when the activity took place<\/td>\t\t<\/tr><tr><td><strong>executed_by<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>identifies the person who executed the activity (zero, if system event)<\/td>\t\t<\/tr><tr><td>user_id<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the unique identifier of the person that identifies the user platform-wide<\/td>\t\t<\/tr><tr><td>description<\/td>\t\t\t<td>string<\/td>\t\t\t<td>provides a detailed explanation or overview of a specific segment, highlighting its characteristics<\/td>\t\t<\/tr><tr><td>filters<\/td>\t\t\t<td>string<\/td>\t\t\t<td>specifies the criteria or conditions applied to define and refine the segment<\/td>\t\t<\/tr><tr><td><strong>segment_id<\/strong><\/td>\t\t\t<td>string<\/td>\t\t\t<td>\t\t\t<p>refers to the unique identifier assigned to a specific user segment within the community used for targeted communication or analysis<\/p>\t\t\t<\/td>\t\t<\/tr><tr><td>title<\/td>\t\t\t<td>string<\/td>\t\t\t<td>refers to the name or label that identifies a specific segment within the community<\/td>\t\t<\/tr><tr><td>updated_at<\/td>\t\t\t<td>string<\/td>\t\t\t<td>contains the timestamp of the most recent change or modification made to the segment<\/td>\t\t<\/tr><\/tbody><\/table><\/content-spoiler><p>\u00a0<\/p>","categoryName":"Data Catalog & Connectors","categoryId":"313","contentType":"article","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":0,"publishedAt":"2024-11-21T09:56:03+01:00","lastActivityAt":"2024-11-21T09:56:03+01:00","lastContributor":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"lastPostId":0,"author":{"id":"7263","username":"MayurGhiya","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/80796a9e-be57-4610-b422-8ba09f8d88df.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}]}}"> </div> </div> <div class="col col--side qa-div-side"> <div data-preact="knowledge-base/navigation-loader" class="box__pad--sides--mobile-only" data-props='{"currentCategory":256,"categoriesV2":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's 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