Centers of Excellence Home | GSA - IT Modernization Centers of Excellence

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="apple-touch-icon" sizes="57x57" href="/icons/apple-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="/icons/apple-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="/icons/apple-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/icons/apple-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/icons/apple-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/icons/apple-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/icons/apple-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/icons/apple-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/icons/apple-icon-180x180.png"> <link rel="icon" type="image/png" sizes="192x192" href="/icons/android-icon-192x192.png"> <link rel="icon" type="image/png" sizes="32x32" href="/icons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="96x96" href="/icons/favicon-96x96.png"> <link rel="icon" type="image/png" sizes="16x16" href="/icons/favicon-16x16.png"> <link rel="manifest" href="/icons/manifest.json"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="/icons/ms-icon-144x144.png"> <meta name="theme-color" content="#ffffff">   <title>Centers of Excellence Home | GSA - IT Modernization Centers of Excellence</title> <meta property="og:title" content="Centers of Excellence Home | GSA - IT Modernization Centers of Excellence" /> <meta name="twitter:title" content="Centers of Excellence Home | GSA - IT Modernization Centers of Excellence"> <meta name="description" content="The Centers of Excellence (CoE) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise."> <meta property="og:image" content="/img/coe-logomark.png"> <link rel="stylesheet" href="/node_modules/tippy.js/themes/light-border.css"> <link rel="stylesheet" href="/css/uswds.min.css"> <link rel="stylesheet" href="/css/styles.css">     <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PBX86M3');</script>  </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PBX86M3" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <a class="usa-skipnav" href="#main-content">Skip to main content</a> <section class="usa-banner"> <div class="usa-accordion"> <header class="usa-banner-header"> <div class="usa-grid usa-banner-inner"> <img src="/img/favicons/favicon-57.png" alt="U.S. flag"> <p>An official website of the United States government</p> <button class="usa-accordion-button usa-banner-button" aria-expanded="false" aria-controls="gov-banner"> <span class="usa-banner-button-text">Here's how you know</span> </button> </div> </header> <div class="usa-banner-content usa-grid usa-accordion-content" id="gov-banner"> <div class="usa-banner-guidance-gov usa-width-one-half"> <img class="usa-banner-icon usa-media_block-img" src="/img/icon-dot-gov.svg" alt="Dot gov"> <div class="usa-media_block-body"> <p> <strong>The .gov means it’s official.</strong> <br> Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site. </p> </div> </div> <div class="usa-banner-guidance-ssl usa-width-one-half"> <img class="usa-banner-icon usa-media_block-img" src="/img/icon-https.svg" alt="Https"> <div class="usa-media_block-body"> <p> <strong>The site is secure.</strong> <br> The <strong>https://</strong> ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. </p> </div> </div> </div> </div> </section> <header class="main-header"> <div class="usa-grid"> <div class="usa-navbar"> <div class="usa-logo" id="extended-logo"> <a href="/" title="Home" aria-label="Home"> <img src="/images/coe-logo.svg" alt="IT Modernization Centers of Excellence" width = "80%" class="coe-logo"> </a> </div>  <button class="usa-menu-btn">Menu</button> </div>  <nav role="navigation" class="usa-nav" aria-label="Primary site navigation"> <div class="usa-nav-inner"> <button class="usa-nav-close"> <img src="/img/close.svg" alt="close"> </button> <div class="usa-nav-secondary"> <div role="search"> <form id="search_form" action="https://search.usa.gov/search" accept-charset="UTF-8" method="get" class="usa-search usa-search-small"> <input name="utf8" type="hidden" value="✓" /> <input type="hidden" name="affiliate" id="affiliate" value="coe" /> <label for="query" class="usa-sr-only">Search Centers of Excellence site:</label> <input type="search" name="query" id="query" autocomplete="off" class="usagov-search-autocomplete" placeholder="Search CoE"/> <button type="submit" name="commit"> <span class="usa-sr-only">Search</span> </button> </form> </div> </div> <ul class="usa-nav-primary usa-accordion"> <li> <a id="nav-home" class="usa-nav-link" href="/"> <span>Home</span> </a> </li> <li> <button id="nav-about" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-one"> <span>About Us</span> </button> <ul id="extended-nav-section-one" class="usa-nav-submenu"> <li><a href="/about/mission-values.html">Our Mission</a></li> <li><a href="/about/mission-values.html#our-values">Our Values</a></li> <li><a href="/about/approach-team-structure.html#our-approach">Our Approach</a></li> <li><a href="/about/team.html">Our Team</a></li> </ul> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-two"> <span>Centers</span> </button> <ul id="extended-nav-section-two" class="usa-nav-submenu"> <li><a href="/coe/artificial-intelligence.html">Artificial Intelligence</a></li> <li><a href="/coe/cloud-adoption.html">Cloud Adoption</a></li> <li><a href="/coe/contact-center.html">Contact Center</a></li> <li><a href="/coe/customer-experience.html">Customer Experience</a></li> <li><a href="/coe/data-analytics.html">Data and Analytics</a></li> <li><a href="/coe/infrastructure-optimization.html">Infrastructure Optimization</a></li> </ul> </li> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-three"> <span>Practice Areas</span> </button> <ul id="extended-nav-section-three" class="usa-nav-submenu"> <li><a href="/coe/acquisition.html">Acquisition</a></li> <li><a href="/coe/innovation-adoption.html">Innovation Adoption</a></li> </ul> </li> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-six"> <span>AI Community</span> </button> <ul id="extended-nav-section-six" class="usa-nav-submenu"> <li><a href="/communities/ai.html">Artifical Intelligence Community of Practice</a></li> <li><a href="/communities/AITraining.html">Artifical Intelligence Training Series</a></li> </ul> </li>  <li> <button id="nav-press" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-four"> <span>News</span> </button> <ul id="extended-nav-section-four" class="usa-nav-submenu"> <li><a href="/press/updates.html">Latest Updates</a></li> <li><a href="/press/press.html">Press Mentions</a></li> <li><a href="/press/events.html">Resources and Workshops</a></li> </ul> </li> <li> <button id="nav-connect" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-five"> <span>Connect</span> </button> <ul id="extended-nav-section-five" class="usa-nav-submenu"> <li><a href="/connect/contact-us.html">Contact Us</a></li> <li><a href="/connect/contact-us.html#joinus">Join Us</a></li> <li><a href="https://twitter.com/GSACoE">Find Us on Twitter</a></li> <li><a href="https://www.linkedin.com/company/gsa/">Find Us on LinkedIn</a></li> </ul> </li> </ul> </div>  </nav> </div>  </header> <div class="usa-overlay"></div> <main id="main-content"> <section class="usa-hero"> <div class="usa-grid"> <div class="flex-container"> <div class="usa-hero-callout usa-section-dark"> <h1>Accelerating modernization across government</h1> <div class="flex-container"> <a class="usa-button usa-button-big" href="/about/approach-team-structure.html#our-approach">Learn More</a> </div>  </div>  </div>  </div> </section> <div class="usa-grid"> <h2 class="centers-subhead"> <a href="/coe/centers-of-excellence.html">The Centers of Excellence</a> </h2> <p class="centers-subtext">These centers are embedded in each agency and may change or grow to fit the needs of different sectors of government.</p> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/artificial-intelligence.html" class="card-link coe-ai-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Artificial Intelligence</h3> <p>Accelerates adoption of Artificial Intelligence to discover insights at machine speed.</p> </div>  </a> </div> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/cloud-adoption.html" class="card-link coe-ca-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Cloud Adoption</h3> <p>Analyzes current systems and applications to provide recommendations for planning cloud migration.</p> </div>  </a> </div> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/contact-center.html" class="card-link coe-cc-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Contact Center</h3> <p>Helps improve contact center delivery services and customer interactions.</p> </div>  </a> </div> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/customer-experience.html" class="card-link coe-cx-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Customer Experience</h3> <p>Works to develop a better understanding of customer needs and helps translate those findings into actions.</p> </div>  </a> </div> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/data-analytics.html" class="card-link coe-da-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Data & Analytics</h3> <p>Helps make more efficient use of data management, analysis, and reporting capabilities.</p> </div>  </a> </div> <div class="usa-width-one-third usa-width-one-third--small-margin"> <a href="/coe/infrastructure-optimization.html" class="card-link coe-io-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Infrastructure Optimization</h3> <p>Assists in optimizing data centers and reducing infrastructure costs.</p> </div>  </a> </div> </div> <section class="quote-row"> <div class="usa-grid"> <div class="usa-width-one-whole"> <div id="quote-container"> <div class="quote active"> <blockquote>The Centers of Excellence have come in and started a positive cultural intervention at USDA.”</blockquote> <cite>— Gary Washington, USDA CIO</cite> </div> </div>  </div>  </div>  </section>  <section class="additional-content"> <div class="usa-grid"> <div class="usa-width-one-half"> <div class="latest-update"> <h2><a href="/press/updates.html">Latest Update</a></h2> <p> <span class="date">November 02, 2023</span><br> <a href="/2023/11/02/cx-update-22.html" class="title">Federal CX Summit to be Held Virtually November 16</a> </p> <p><p>By the Customer Experience Center of Excellence</p> </p> </div>  </div> <div class="usa-width-one-half"> <div class="join-us"> <h2><a href="/connect/contact-us.html#joinus">Join Us!</a></h2> <p>We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments.</p> <a href="/connect/contact-us.html#joinus" class="usa-button">Career Opportunities</a> </div> </div> </div> </section> <button onclick="btt()" id="btt"></button> </main> <footer class="usa-footer" role="contentinfo"> <div class="usa-footer-primary-section"> <div class="usa-grid"> <div class="usa-width-one-third"> <div class="footer-logo-links"> <a class="footer-logo media_link" href="https://coe.gsa.gov"> <img src="/img/coe-logomark.svg" alt="Centers of Excellence logo"> </a> <a class="footer-logo media_link" href="http://www.gsa.gov/"> <img src="/img/gsa-logo.svg" alt="GSA"> </a> <a class="footer-logo media_link" href="https://twitter.com/GSACoE/"> <img src="/img/social-icons/png/BlueTwitterIcon.png" alt="CoE Twitter handle"> </a> </div>  </div>  <nav class="usa-footer-nav footer-desktop usa-width-two-thirds" aria-label="Footer links"> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </div>  </nav>  </div>  <div class="usa-grid"> <nav class="usa-accordion footer-mobile"> <button class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-footer"> <span>Site Menu</span> </button> <ul id="extended-nav-section-footer" class="usa-nav-submenu"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </nav> </div>  </div>  </footer> <script src="/node_modules/popper.js/dist/umd/popper.min.js"></script> <script src="/node_modules/tippy.js/umd/index.all.min.js"></script> <script src="/js/jquery.min.js"></script> <script src="/js/uswds.min.js"></script> <script src="/js/scripts.js"></script> </body> </html>

CINXE.COM

Centers of Excellence Home | GSA - IT Modernization Centers of Excellence