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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html dir='LTR' lang='en'><head> <meta http-equiv="x-dns-prefetch-control" content="on"><link href="//pagead2.googlesyndication.com" rel="dns-prefetch"><meta http-equiv="X-UA-Compatible" content="IE=edge" ><meta name="viewport" content="width=device-width, user-scalable=1" ><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" ><title>Ask a Question</title><base href="https://www.fishpond.com.au/"><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.core.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.theme.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.autocomplete.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://cdn-w.fishpond.com.au/stylesheet_secureau7fbda3fdc4b996b8d586636d9c5fb2ac5d9c6d0fe01931ce08af23d2.css" media="screen" rel="stylesheet" type="text/css" ><link href="/public/css/account.css?v=a53fb054f9b3008428f7a80ab9ecd3b1" media="screen" rel="stylesheet" type="text/css" ><link rel="apple-touch-icon" href="https://cdn-w.fishpond.com.au/apple-touch-icon.png"><link rel="apple-touch-icon" sizes="57x57" href="https://cdn-w.fishpond.com.au/apple-touch-icon-57x57.png"><link rel="apple-touch-icon" sizes="114x114" href="https://cdn-w.fishpond.com.au/apple-touch-icon-114x114.png"><meta name="p:domain_verify" content="67454c976aa6ba911a533ec498b25621"/><style type="text/css" media="screen">  </style><script src="/public/js/modernizr-custom.min.js"></script><script type="text/javascript"> // </script><script type="text/javascript" src="https://www.googletagmanager.com/gtag/js?id=G-ZLQV55WCMR"></script><script type="text/javascript"> // </script><link href="https://fonts.googleapis.com/css?family=Roboto:300,400,Bold" rel="stylesheet"> <script type="text/javascript" src="//widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js" async></script></head> <body > <div id="allpage"> <span class="header-rc-l"></span><span class="header-rc-r"></span> <div id="domain_suggestion_message" class="domain_suggestion_message warning-flash-message"> <p class="fp-header__message"> Hi, it looks like you are in Singapore, we suggest you shop on <a href="http://www.fishpond.com.sg/helpdesk.php">fishpond.com.sg</a> instead. </p> <span id="domain_suggestion_message_icon" class="p-20 cursor-pointer close-icon" >&times </span> </div> <div class="warning-flash-message non-margin non-border-radius"> <p> It seems you're using an unsupported web browser, and may experience issues on our site. 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<a href="https://www.fishpond.com.au/bestsellers" class="menu__item-content">Best Sellers</a> </li> <li class="menu__item" id="menu__item-馃巵5minutechristmasshop"> <a href="https://www.fishpond.com.au/christmas-gift-finder/" class="menu__item-content">馃巵 5 Minute Christmas Shop</a> </li> </ul> <input type="checkbox" name="moretrigger" id="moretrigger" class="menu__dropdown-trigger" /> <div class="menu__dropdown"> <div class="menu__categories-dropdown-content-wrapper"> <ul> <li class="main-menu__categories-dropdown-item"> <a href="/Books" class="menu__categories-dropdown-item-content">Books</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Music" class="menu__categories-dropdown-item-content">Music</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Movies" class="menu__categories-dropdown-item-content">Movies & TV</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/gift-vouchers" class="menu__categories-dropdown-item-content">Gift 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href="https://www.fishpond.com.au/shopping-cart/"><div class="menu__cart cart-item-count">0</div>Cart</a> </li> </ul> </div> <div style="clear: both"></div> </div> </div> </div> <div class="fp-content"> <div class="content-wrapper"> <div id="content"> <table border="0" width="100%" cellspacing="0" cellpadding="0" class="pagelayout-left-right-columns helpdesklayout"> <tr> <td width="100%" class="helpdesk-layout" valign="top"> <div id="helpdesk_content"> <h1>Ask a Question</h1><div style="height: 20px"> </div><div class="mainSection main-section-heldesk"> <h2 class="helpdesk_title">Track an order</h2> <form id="track_order_form" name="track_order_form" action="https://www.fishpond.com.au/helpdesk/track-my-order" method="get"><p class="track-button-nologin"><button class="flat-button blue small"><span class="flat-text">Track My Order</span></button></p></form><h2 class="helpdesk_title">Search for an answer</h2><form id="helpdesk_search" name="helpdesk_search" action="helpdesk.php" method="get"> <p class="helpdesk_search_p"> <input type="text" name="helpdesk_search_term" maxlength="200" value="" /> <button class="flat-button blue small"><span class="flat-text">Search</span></button> </p> </form> <h2>Select a question</h2> <ul id="question-categories"> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1279">Ordering & Shipping</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=11">What are your shipping rates?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1">How do I place an order with Fishpond.com.au?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=12">Why can't my order be delivered to a PO Box?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1216">How does an e-Gift work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=2">What payment methods can I use?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=10">Fishpond Premium</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=213">How do I add another product to my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=7">Can I pick up my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1222">What is Quote Me?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=206">What do the different product statuses mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=133">How do I delete an item from my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1224">What is Group Buy?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1208">What is an Unreliable Supplier Product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=134">What does 'Quantity Available' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=231">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1156">How can I tell if a product page is for digital music?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1250">Health and Beauty Important notice</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1075">Does Fishpond allow overseas based third party sellers?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1219">What is the wishlist for?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1133">Can I obtain a credit account and use a purchase order to shop?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1204">Can I return a Sell Yours item?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1254">Learn about Fishpond's Image Search</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=226">How do I change my payment method?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1212">Fishpond Scan It Buy It</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=214">What does 'Order Delayed Staff Checking' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1065">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=132">How do I change the quantity of an item in my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=110">I received a shipped notification by email. When should I expect my order to arrive?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=225">How do I cancel a product from my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1189">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=220">Where's my order?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1280">Ordering & Shipping</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=11">What are your shipping rates?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1">How do I place an order with Fishpond.com.au?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=12">Why can't my order be delivered to a PO Box?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1216">How does an e-Gift work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=2">What payment methods can I use?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=10">Fishpond Premium</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=213">How do I add another product to my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=7">Can I pick up my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1222">What is Quote Me?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=206">What do the different product statuses mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=133">How do I delete an item from my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1224">What is Group Buy?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1208">What is an Unreliable Supplier Product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=134">What does 'Quantity Available' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=231">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1156">How can I tell if a product page is for digital music?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1250">Health and Beauty Important notice</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1075">Does Fishpond allow overseas based third party sellers?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1219">What is the wishlist for?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1133">Can I obtain a credit account and use a purchase order to shop?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1204">Can I return a Sell Yours item?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1254">Learn about Fishpond's Image Search</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=226">How do I change my payment method?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1212">Fishpond Scan It Buy It</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=214">What does 'Order Delayed Staff Checking' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1065">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=132">How do I change the quantity of an item in my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=110">I received a shipped notification by email. When should I expect my order to arrive?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=225">How do I cancel a product from my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1189">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=220">Where's my order?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1056">Refunds and Returns</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1221">What is a Restocking Fee?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1249">Health and Beauty Important notice</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=128">My order was damaged in transit, can I return it for a refund?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=127">My book contains a mis-print, what should I do?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1069">The hardcover book I received appears to have poorly cut page edges, should I return it?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=126">Can I return an item I purchased on Fishpond.com.au?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=221">I've completed the returns form. When will I receive my refund?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=224">My order has been cancelled. Where's my refund?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1182">What is Fishpond's phone number?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1174">Ordering & Shipping</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=11">What are your shipping rates?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1">How do I place an order with Fishpond.com.au?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=12">Why can't my order be delivered to a PO Box?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1216">How does an e-Gift work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=2">What payment methods can I use?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=10">Fishpond Premium</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=213">How do I add another product to my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=7">Can I pick up my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1222">What is Quote Me?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=206">What do the different product statuses mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=133">How do I delete an item from my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1224">What is Group Buy?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1208">What is an Unreliable Supplier Product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=134">What does 'Quantity Available' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=231">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1156">How can I tell if a product page is for digital music?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1250">Health and Beauty Important notice</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1075">Does Fishpond allow overseas based third party sellers?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1219">What is the wishlist for?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1133">Can I obtain a credit account and use a purchase order to shop?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1204">Can I return a Sell Yours item?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1254">Learn about Fishpond's Image Search</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=226">How do I change my payment method?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1212">Fishpond Scan It Buy It</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=214">What does 'Order Delayed Staff Checking' mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1065">How do I change my delivery address?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=132">How do I change the quantity of an item in my shopping cart?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=110">I received a shipped notification by email. When should I expect my order to arrive?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=225">How do I cancel a product from my order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1189">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=220">Where's my order?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1057">My Account</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=131">Learn about Cash Rewards</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1276">I would like Fishpond to erase my customer data, how do I request this?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1103">Captcha Instructions</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=107">How do I log out from My Account?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=211">How do I change my email address or my account name?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=210">How can I change my password?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=209">I forgot my password</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=23">I am not receiving any emails from Fishpond.com.au.</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1183">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=222">About My Account</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=223">How do I subscribe/un-subscribe from Fishpond emails?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1281">Can I switch off 2FA?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1053">Payment and Pricing</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1066">What payment methods can I use?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=117">Does Fishpond.com.au charge GST on orders?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=4">Is it safe to give out my credit card details online?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=115">Why does the same book have a different price?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=5">When will my credit card be charged?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1116">What is your Pre-order Price Guarantee?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=112">Do you offer student discounts?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=215">Do you match the price of a competitor's product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1067">Can you email me when you receive my payment by bank transfer?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1251">How does Afterpay work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=14">Can I have a discount if I order in bulk?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1275">I used to have my credit card details saved on your website, but now I can't find them. Where are they?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1226">Why can I only pay for some products using bank transfer?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1209">What is the Elsewhere Price?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1211">Fishpond Scan It Buy It</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=212">Can I email Fishpond My Credit Card details?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1118">Can I see a summary of credit card transactions for each order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1068">What are your bank transfer/ cheque payment details?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1122">How do I edit or remove a saved credit card?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=3">Can you send me a tax invoice?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=201">I have a voucher code, how do I use it?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1181">What is Fishpond's phone number?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1051">Product Information</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=229">What region are your DVDs?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1200">What is an Unreliable Supplier Product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1255">How does Ask a Question work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1196">How can I play DVDs from other regions?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=205">I am an author/publisher, how can I add my book to your site?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=204">What does "Currently Unavailable New" mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1210">What is an UltraViolet movie?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=16">Can I order a book that says out of print?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1217">How does an e-Gift work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1248">Health and Beauty Important notice</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=202">I am an author/artist/publisher, how can I add information/images about my product?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=111">Do you have a product in stock?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=24">I can't find the book that I am looking for in your catalogue.</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1179">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=17">Can you give me more information about a product in your catalogue?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1052">Gifts & Gift Vouchers</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=125">Can I send a gift voucher?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1218">How does an e-Gift work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=203">If I send a gift, will they see the price?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1098">How do I order a gift for someone?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1180">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1093">I have a gift voucher, how do I use it?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1074">Sell Yours</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=25">Learn about Sell Yours</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1092">What do Sell Yours product conditions mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1144">What is the 'Ship to New Zealand' option?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=207">How will I be paid when the product sells?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1140">What is a screen name?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1126">How do I find a product's barcode?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1091">Can I sell a product that's not in your catalogue?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1121">How do Seller Ratings work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=135">How can I view/edit/delete my listings?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1145">Do I need to accept deliveries to PO Boxes?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1193">What is the Sell Yours handling fee on the Payment History?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1262">Sell Yours rules and expectations</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1123">How do I add or update multiple listings at once (bulk upload)?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1265">I haven鈥檛 sold anything in a while, will anything happen to my account? </a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1264">What happens after an item is sold?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1273">I'm adding tracking details to an order and it's asking for a URL. What does this mean?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1071">How do I change or update my bank account number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1263">When will I be paid for my sales?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1272">Why can鈥檛 I list my DVD or Blu-Ray for sale? </a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1143">Why didn't my bulk upload file process?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1129">How do I delete multiple listings at once (bulk delete)?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1185">What is Fishpond's phone number?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1035">The Sell Yours item I purchased hasn't arrived. What do I do?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1094">Can I return a Sell Yours item?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1036">I am based overseas. Can I still sell on Fishpond?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1278">What can I sell via the Fishpond Sell Yours programme?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1282">Troubleshooting: I can鈥檛 list an item for sale</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1229">Valet</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1239">How does the Valet partner price products?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1245">What condition should my item be in?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1242">What happens if my items don't sell?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1246">Will the items be insured in the course of collection?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1243">Can I request to get my items returned at any time?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1228">Who can take part in the program?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1238">What happens if I send an item that cannot be listed?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1244">Who is selling my items?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1247">Tell me all about eBay Valet</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1230">What is Valet?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1231">How do I get started?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1232">How do I send in my items by courier?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1237">Are there any items I can鈥檛 sell with Valet?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1240">How do I get my money?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1236">What items can I sell?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1241">How long does it Take?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1234">How much does it cost to send my items?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1235">Is there a fee for using the Valet service?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1061">About Fishpond.com.au</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1079">How are you Australasia's Biggest Online Store?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1104">Does Fishpond.com.au support any charities or other community groups?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1063">I would like to reproduce material from a book, who should I contact?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1225">Regulatory and Compliance Team</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1120">What are Fishpond's Competition Terms and Conditions?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1064">What is Fishpond.com.au?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1213">I want to check previous helpdesk announcements</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1184">What is Fishpond's phone number?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1194">Affiliates</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1082">When and how are affiliates paid?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1088">Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1085">What are Fishpond's Affiliate Terms?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1090">Do affiliates receive commission for sales of gift vouchers?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1084">What reporting metrics are available for affiliates?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1086">Why hasn't my site been listed on the Current Affiliates page yet?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1124">Do you have product feeds available for affiliates?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1195">Schools & Libraries</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1135">How does the Schools' Program Work?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1136">Why has school or library order been held?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1134">Who can apply for a School or Library account?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=216">When should I give the invoice to my accounts department to pay an order?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=217">I have paid multiple invoices at once, how can I give you Remittance Advice?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1188">What is Fishpond's phone number?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1258">Product Safety</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1259">An item I bought from you has been recalled, what do I do?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1260">The toy I bought has unsafe, sharp edges. What should I do next? </a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1257">What product safety measures does Fishpond.com.au have in place?</a> </li> </ul> <li class="category"> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1274">Wholesale / Credit Accounts</a> </li> <ul class="subcategory" style="display: none"> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1266">How do I apply for a wholesale / credit account?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1270">Credit Application Form</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1268">Do you wholesale books and/or music?</a> </li> <li> <a href="https://www.fishpond.com.au/helpdesk.php?question_id=1277">Do wholesale prices include or exclude GST?</a> </li> </ul> </ul> <div id="contact_us_box"> <h2 class="box_sub_title" style="font-size: 16px"> Can't find the answer to your question?</h2> <span 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