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<!DOCTYPE html> <html class="writer-html5" lang="en" data-content_root="../"> <head> <meta charset="utf-8" /><meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <title>Contact & Support — OLCF User Documentation</title> <link rel="stylesheet" type="text/css" href="../_static/pygments.css?v=80d5e7a1" /> <link rel="stylesheet" type="text/css" href="../_static/css/theme.css?v=19f00094" /> <link rel="stylesheet" type="text/css" href="../_static/design-style.1e8bd061cd6da7fc9cf755528e8ffc24.min.css?v=0a3b3ea7" /> <link rel="stylesheet" type="text/css" href="../_static/css/theme_overrides.css?v=b668e930" /> <link rel="shortcut icon" href="../_static/favicon.ico"/> <link rel="canonical" href="https://docs.olcf.ornl.govsupport/index.html"/>  <script src="../_static/jquery.js?v=5d32c60e"></script> <script src="../_static/_sphinx_javascript_frameworks_compat.js?v=2cd50e6c"></script> <script 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class="reference internal" href="../accounts/index.html">Accounts and Projects</a><ul> <li class="toctree-l2"><a class="reference internal" href="../accounts/accounts_and_projects.html">Request a New Allocation</a><ul> <li class="toctree-l3"><a class="reference internal" href="../accounts/accounts_and_projects.html#what-are-the-differences-between-project-types">What are the differences between project types?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/accounts_and_projects.html#what-happens-after-a-project-request-is-approved">What happens after a project request is approved?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/accounts_and_projects.html#guidance-on-frontier-allocation-requests">Guidance on Frontier Allocation Requests</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../accounts/accounts_and_projects.html#applying-for-a-user-account">Applying for a user account</a></li> <li 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href="../accounts/frequently_asked_questions.html#how-should-i-acknowledge-the-olcf-in-my-publications-and-presentations">How should I acknowledge the OLCF in my publications and presentations?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/frequently_asked_questions.html#what-is-a-subproject">What is a subproject?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/frequently_asked_questions.html#i-no-longer-need-my-account-who-should-i-inform-and-what-should-i-do-with-my-olcf-issued-rsa-securid-token">I no longer need my account. Who should I inform and what should I do with my OLCF issued RSA SecurID token?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/frequently_asked_questions.html#my-securid-token-is-broken-expired-what-should-i-do">My SecurID token is broken/expired. What should I do?</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/frequently_asked_questions.html#getting-help">Getting Help</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/frequently_asked_questions.html#additional-resources">Additional Resources</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../accounts/documents_and_forms.html">Documents and Forms</a><ul> <li class="toctree-l3"><a class="reference internal" href="../accounts/documents_and_forms.html#forms-for-requesting-a-project-allocation">Forms for Requesting a Project Allocation</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/documents_and_forms.html#forms-for-requesting-an-account">Forms for Requesting an Account</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/documents_and_forms.html#forms-to-request-changes-to-computers-jobs-or-accounts">Forms to Request Changes to Computers, Jobs, or Accounts</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/documents_and_forms.html#report-templates">Report Templates</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/documents_and_forms.html#miscellaneous-forms">Miscellaneous Forms</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../accounts/olcf_policy_guide.html">OLCF Policy Guides</a><ul> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#olcf-acknowledgement">OLCF Acknowledgement</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#software-requests">Software Requests</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#special-requests-and-policy-exemptions">Special Requests and Policy Exemptions</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#computing-policy">Computing Policy</a><ul> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#computer-use">Computer Use</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-use">Data Use</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#software-use">Software Use</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#user-accountability">User Accountability</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-management-policy">Data Management Policy</a><ul> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#introduction">Introduction</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-retention-purge-quotas">Data Retention, Purge, & Quotas</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-prohibitions-safeguards">Data Prohibitions & Safeguards</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#software">Software</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#security-policy">Security Policy</a><ul> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#scope">Scope</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#personal-use">Personal Use</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#accessing-olcf-computational-resources">Accessing OLCF Computational Resources</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-management">Data Management</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#sensitive-data">Sensitive Data</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#data-transfer">Data Transfer</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#incite-allocation-under-utilization-policy">INCITE Allocation Under-utilization Policy</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#project-reporting-policy">Project Reporting Policy</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#non-proprietary-institutional-user-agreement-policy">Non-proprietary Institutional User Agreement Policy</a><ul> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#access">Access</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#rules-and-regulations">Rules and Regulations</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#safety-and-health">Safety and Health</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#intent-to-publish">Intent to Publish</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#export-control">Export Control</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#intellectual-property">Intellectual Property</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#hipaa-itar-project-rules-of-behavior-policy">HIPAA/ITAR Project Rules of Behavior Policy</a></li> <li class="toctree-l3"><a class="reference internal" href="../accounts/olcf_policy_guide.html#user-managed-software-ums-policy">User-Managed Software (UMS) Policy</a><ul> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#purpose">Purpose</a></li> <li class="toctree-l4"><a class="reference internal" href="../accounts/olcf_policy_guide.html#policies">Policies</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../accounts/glossary.html">Glossary</a></li> <li class="toctree-l2"><a class="reference internal" href="../accounts/index.html#additional-resources">Additional Resources</a></li> </ul> </li> </ul> <ul> <li class="toctree-l1"><a class="reference internal" href="../connecting/index.html">Connecting</a><ul> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#connecting-for-the-first-time">Connecting for the first time</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#activating-a-new-securid-fob">Activating a new SecurID fob</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#pins-passcodes-and-tokencodes">PINs, Passcodes, and Tokencodes</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#x11-forwarding">X11 Forwarding</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#id2">Systems Available to All Projects</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#olcf-system-hostnames">OLCF System Hostnames</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#starting-a-tmux-session">Starting a Tmux Session</a></li> <li class="toctree-l2"><a class="reference internal" href="../connecting/index.html#checking-system-availability">Checking System Availability</a></li> </ul> </li> </ul> <ul> <li class="toctree-l1"><a class="reference internal" href="../systems/index.html">Systems</a><ul> <li class="toctree-l2"><a class="reference internal" href="../systems/2024_olcf_system_changes.html">2024 Notable System Changes</a><ul> <li class="toctree-l3"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#hpss-decommission-and-kronos-availability">HPSS Decommission and Kronos Availability</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#late-july-2024-kronos-available">Late July 2024 - Kronos available</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#august-30-2024-hpss-becomes-read-only">August 30, 2024 - HPSS becomes read-only</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#january-31-2025-hpss-decommissioned">January 31, 2025 - HPSS decommissioned</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#summit-and-alpine2-decommissions">Summit and Alpine2 Decommissions</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#november-15-2024-summit-decommissioned">November 15, 2024 - Summit decommissioned</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#november-19-2024-alpine2-read-only">November 19, 2024 - Alpine2 read-only</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/2024_olcf_system_changes.html#january-31-2025-alpine2-decommissioned">January 31, 2025 - Alpine2 decommissioned</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../systems/frontier_user_guide.html">Frontier User Guide</a><ul> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#system-overview">System Overview</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#frontier-compute-nodes">Frontier Compute Nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#node-types">Node Types</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#system-interconnect">System Interconnect</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#file-systems">File Systems</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#operating-system">Operating System</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#gpus">GPUs</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#connecting">Connecting</a></li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#data-and-storage">Data and Storage</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#transition-from-alpine-to-orion">Transition from Alpine to Orion</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#lfs-setstripe-wrapper">LFS setstripe wrapper</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#nfs-filesystem">NFS Filesystem</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#lustre-filesystem">Lustre Filesystem</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#kronos-archival-storage">Kronos Archival Storage</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#nvme">NVMe</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#nvme-usage">NVMe Usage</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#using-globus-to-move-data-to-and-from-orion">Using Globus to Move Data to and from Orion</a></li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#amd-gpus">AMD GPUs</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#amd-vs-nvidia-terminology">AMD vs NVIDIA Terminology</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#blocks-workgroups-threads-work-items-grids-wavefronts">Blocks (workgroups), Threads (work items), Grids, Wavefronts</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#the-compute-unit">The Compute Unit</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#hip">HIP</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#things-to-remember-when-programming-for-amd-gpus">Things To Remember When Programming for AMD GPUs</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#programming-environment">Programming Environment</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#environment-modules-lmod">Environment Modules (Lmod)</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#compilers">Compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#mpi">MPI</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#compiling">Compiling</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id4">Compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id7">MPI</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#openmp">OpenMP</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#openmp-gpu-offload">OpenMP GPU Offload</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#openacc">OpenACC</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id9">HIP</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#hip-openmp-cpu-threading">HIP + OpenMP CPU Threading</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#sycl">SYCL</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#running-jobs">Running Jobs</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#login-vs-compute-nodes">Login vs Compute Nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#simplified-node-layout">Simplified Node Layout</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#slurm">Slurm</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#batch-scripts">Batch Scripts</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#interactive-jobs">Interactive Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#common-slurm-options">Common Slurm Options</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#slurm-environment-variables">Slurm Environment Variables</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#job-states">Job States</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#job-reason-codes">Job Reason Codes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#scheduling-policy">Scheduling Policy</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#job-dependencies">Job Dependencies</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#monitoring-and-modifying-batch-jobs">Monitoring and Modifying Batch Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#srun">Srun</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#process-and-thread-mapping-examples">Process and Thread Mapping Examples</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#ensemble-jobs">Ensemble Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#tips-for-launching-at-scale">Tips for Launching at Scale</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#software">Software</a></li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#debugging">Debugging</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#linaro-ddt">Linaro DDT</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#gdb">GDB</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#valgrind4hpc">Valgrind4hpc</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#omnitrace">Omnitrace</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#profiling-applications">Profiling Applications</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#getting-started-with-the-hpe-performance-analysis-tools-pat">Getting Started with the HPE Performance Analysis Tools (PAT)</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#getting-started-with-hpctoolkit">Getting Started with HPCToolkit</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#getting-started-with-the-rocm-profiler">Getting Started with the ROCm Profiler</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#roofline-profiling-with-the-rocm-profiler">Roofline Profiling with the ROCm Profiler</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#omniperf">Omniperf</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#tips-and-tricks">Tips and Tricks</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#using-reduced-precision-fp16-and-bf16-datatypes">Using reduced precision (FP16 and BF16 datatypes)</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#enabling-gpu-page-migration">Enabling GPU Page Migration</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#floating-point-fp-atomic-operations-and-coarse-fine-grained-memory-allocations">Floating-Point (FP) Atomic Operations and Coarse/Fine Grained Memory Allocations</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#performance-considerations-for-lds-fp-atomicadd">Performance considerations for LDS FP atomicAdd()</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#library-considerations-with-atomic-operations">Library considerations with atomic operations</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#system-updates">System Updates</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id17">2024-11-12</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id18">2024-09-03</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id19">2024-08-20</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id20">2024-07-16</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id21">2024-04-17</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id22">2024-03-19</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id23">2024-01-23</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id24">2023-12-05</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id25">2023-10-03</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id26">2023-09-19</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id27">2023-07-18</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#id28">2023-05-09</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/frontier_user_guide.html#known-issues">Known Issues</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#open-issues">Open Issues</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#open-issues-w-workaround">Open Issues w/Workaround</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/frontier_user_guide.html#resolved-issues">Resolved Issues</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../systems/summit_user_guide.html">Summit User Guide</a><ul> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#summit-documentation-resources">Summit Documentation Resources</a></li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#system-overview">System Overview</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#summit-nodes">Summit Nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#node-types">Node Types</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#system-interconnect">System Interconnect</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#file-systems">File Systems</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#operating-system">Operating System</a></li> <li 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href="../systems/summit_user_guide.html#environment-management-with-lmod">Environment Management with Lmod</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#compiling">Compiling</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#compilers">Compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#linking-in-libraries">Linking in Libraries</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#running-jobs">Running Jobs</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#login-launch-and-compute-nodes">Login, Launch, and Compute Nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#batch-scripts">Batch Scripts</a></li> <li class="toctree-l4"><a class="reference 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href="../systems/summit_user_guide.html#launching-a-job-with-jsrun">Launching a Job with jsrun</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#jsrun-examples">Jsrun Examples</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#using-multithreading-in-a-job">Using Multithreading in a Job</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#launching-multiple-jsruns">Launching Multiple Jsruns</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#cuda-aware-mpi">CUDA-Aware MPI</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#monitoring-jobs">Monitoring Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#interacting-with-jobs">Interacting With Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#other-lsf-commands">Other LSF Commands</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#pbs-torque-moab-to-lsf-translation">PBS/Torque/MOAB-to-LSF Translation</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#easy-mode-vs-expert-mode">Easy Mode vs. Expert Mode</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#system-service-core-isolation">System Service Core Isolation</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#job-accounting-on-summit">Job Accounting on Summit</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#other-notes">Other Notes</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#debugging">Debugging</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#linaro-ddt">Linaro DDT</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#gdb">GDB</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#valgrind">Valgrind</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#optimizing-and-profiling">Optimizing and Profiling</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#profiling-gpu-code-with-nvidia-developer-tools">Profiling GPU Code with NVIDIA Developer Tools</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#score-p">Score-P</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#vampir">Vampir</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#hpctoolkit">HPCToolkit</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#nvidia-tesla-v100">NVIDIA V100 GPUs</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#nvidia-v100-sm">NVIDIA V100 SM</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#hbm2">HBM2</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#nvidia-nvlink">NVIDIA NVLink</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#volta-multi-process-service">Volta Multi-Process Service</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#unified-memory">Unified Memory</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#independent-thread-scheduling">Independent Thread Scheduling</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#tensor-cores">Tensor Cores</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#tesla-v100-specifications">Tesla V100 Specifications</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#further-reading">Further Reading</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#burst-buffer">Burst Buffer</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#nvme-xfs">NVMe (XFS)</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#current-nvme-usage">Current NVMe Usage</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#interactive-jobs-using-the-nvme">Interactive Jobs Using the NVMe</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#nvme-usage-example">NVMe Usage Example</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#spectral-library">Spectral Library</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#known-issues">Known Issues</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#open-issues">Open Issues</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#resolved-issues">Resolved Issues</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#cuda-10-1-known-issues">CUDA 10.1 Known Issues</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#scalable-protected-infrastructure-spi">Scalable Protected Infrastructure (SPI)</a></li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#training-system-ascent">Training System (Ascent)</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#id27">File Systems</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#obtaining-access-to-ascent">Obtaining Access to Ascent</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#logging-in-to-ascent">Logging In to Ascent</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/summit_user_guide.html#preparing-for-frontier">Preparing For Frontier</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#hip">HIP</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#using-hip-on-summit">Using HIP on Summit</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#learning-to-program-with-hip">Learning to Program with HIP</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/summit_user_guide.html#previous-frontier-training-events">Previous Frontier Training Events</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../systems/citadel_user_guide.html">Citadel User Guide</a><ul> <li class="toctree-l3"><a class="reference internal" href="../systems/citadel_user_guide.html#what-is-citadel">What is Citadel</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/citadel_user_guide.html#citadel-spi-documentation">Citadel (SPI) Documentation</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../systems/andes_user_guide.html">Andes User Guide</a><ul> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#system-overview">System Overview</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#compute-nodes">Compute nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#login-nodes">Login nodes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#file-systems">File systems</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#lfs-setstripe-wrapper">LFS setstripe wrapper</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#shell-and-programming-environments">Shell and programming environments</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#default-shell">Default shell</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#environment-management-with-lmod">Environment management with lmod</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#installed-software">Installed Software</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#compiling">Compiling</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#available-compilers">Available compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#changing-compilers">Changing compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#compiler-wrappers">Compiler wrappers</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#compiling-threaded-codes">Compiling threaded codes</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#running-jobs">Running Jobs</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#login-vs-compute-nodes-on-commodity-clusters">Login vs Compute Nodes on Commodity Clusters</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#slurm">Slurm</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#interactive-batch-jobs-on-commodity-clusters">Interactive Batch Jobs on Commodity Clusters</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#common-batch-options-to-slurm">Common Batch Options to Slurm</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#batch-environment-variables">Batch Environment Variables</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#modifying-batch-jobs">Modifying Batch Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#monitoring-batch-jobs">Monitoring Batch Jobs</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#job-execution">Job Execution</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#batch-queues-on-andes">Batch Queues on Andes</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#job-accounting-on-andes">Job Accounting on Andes</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#andes-debugging">Debugging</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#linaro-ddt">Linaro DDT</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#gdb">GDB</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#valgrind">Valgrind</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/andes_user_guide.html#visualization-tools">Visualization tools</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#paraview">ParaView</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#visit">VisIt</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/andes_user_guide.html#remote-visualization-using-vnc-non-gpu">Remote Visualization using VNC (non-GPU)</a></li> <li class="toctree-l4"><a class="reference internal" 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Atomic Operations and Coarse/Fine Grained Memory Allocations</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#performance-considerations-for-lds-fp-atomicadd">Performance considerations for LDS FP atomicAdd()</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#system-updates">System Updates</a><ul> <li class="toctree-l4"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#id6">2024-03-19</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#id7">2024-01-23</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#id8">2023-12-05</a></li> <li class="toctree-l4"><a class="reference internal" href="../systems/crusher_quick_start_guide.html#id9">2023-10-03</a></li> <li class="toctree-l4"><a class="reference internal" 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Simple Website</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/mongodb_service.html">Deploy MongoDB</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/nginx_hello_world.html">Deploy NGINX with Hello World</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/gitlab_runner.html">GitLab Runners</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/helm_example.html">Deploy Packages with Helm</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/helm_prerequisite.html">Helm Prerequisites</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/use_cases/minio.html">MinIO Object Store (On an NCCS Filesystem)</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../services_and_applications/slate/access_olcf_resources/index.html">Access OLCF Resources From Containers</a><ul> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/access_olcf_resources/job_submit.html">Batch Job Submission</a></li> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/access_olcf_resources/mount_fs.html">Mount OLCF Filesystems</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../services_and_applications/slate/other_resources.html">Schedule Other Slate Resources</a><ul> <li class="toctree-l4"><a class="reference internal" href="../services_and_applications/slate/other_resources.html#gpus">GPUs</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../services_and_applications/slate/olcf_provided_applications/index.html">OLCF-Provided Applications on Slate</a><ul 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href="../quantum/quantum_software/hybrid_hpc.html#batch-jobs">Batch Jobs</a></li> </ul> </li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../quantum/hello_qcup.html">Hello QCUP Scripts</a><ul> <li class="toctree-l3"><a class="reference internal" href="../quantum/hello_qcup.html#overview">Overview</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/hello_qcup.html#ibm-quantum">IBM Quantum</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/hello_qcup.html#quantinuum">Quantinuum</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/hello_qcup.html#ionq">IonQ</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/hello_qcup.html#rigetti">Rigetti</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../quantum/quantum_faq.html">Frequently Asked Questions</a><ul> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#how-do-quantum-computers-differ-from-classical-computers">How do quantum computers differ from classical computers?</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#what-is-a-qubit">What is a qubit?</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#how-do-i-access-the-olcf-quantum-computing-resources">How do I access the OLCF quantum computing resources?</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#what-happens-after-i-apply-for-access-to-qcup">What happens after I apply for access to QCUP?</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#i-formerly-had-access-to-quantum-resources-but-my-backends-lattices-etc-have-disappeared-what-do-i-do">I formerly had access to quantum resources, but my backends/lattices/etc. have disappeared, what do I do?</a></li> <li class="toctree-l3"><a class="reference internal" href="../quantum/quantum_faq.html#i-applied-to-a-quantum-computing-resource-via-the-vendor-website-but-dont-have-access-what-do-i-do">I applied to a quantum computing resource via the vendor website, but don’t have access; what do I do?</a></li> </ul> </li> </ul> </li> </ul> <ul> <li class="toctree-l1"><a class="reference internal" href="../spi/index.html">Scalable Protected Infrastructure (SPI)</a><ul> <li class="toctree-l2"><a class="reference internal" href="../spi/index.html#what-is-spi">What is SPI</a><ul> <li class="toctree-l3"><a class="reference internal" href="../spi/index.html#what-is-citadel">What is Citadel</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../spi/index.html#new-user-quickstart">New User QuickStart</a><ul> <li class="toctree-l3"><a class="reference internal" href="../spi/index.html#notable-differences">Notable Differences</a></li> </ul> </li> <li class="toctree-l2"><a 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href="../spi/index.html#connecting">Connecting</a></li> <li class="toctree-l3"><a class="reference internal" href="../spi/index.html#building-software">Building Software</a><ul> <li class="toctree-l4"><a class="reference internal" href="../spi/index.html#external-repositories">External Repositories</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../spi/index.html#running-batch-jobs">Running Batch Jobs</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../spi/index.html#spi-file-systems">File Systems</a></li> <li class="toctree-l2"><a class="reference internal" href="../spi/index.html#spi-data-transfer">Data Transfer</a></li> </ul> </li> </ul> <ul> <li class="toctree-l1"><a class="reference internal" href="../ace_testbed/index.html">Advanced Computing Ecosystem Testbed (ACE)</a><ul> <li class="toctree-l2"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html">Defiant Quick-Start Guide</a><ul> <li 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and Storage</a><ul> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#nfs-filesystem">NFS Filesystem</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#lustre-filesystem-polis">Lustre Filesystem (Polis)</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#programming-environment">Programming Environment</a><ul> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#environment-modules-lmod">Environment Modules (Lmod)</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#compilers">Compilers</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#mpi">MPI</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" 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href="../ace_testbed/defiant_quick_start_guide.html#slurm-compute-node-partitions">Slurm Compute Node Partitions</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#process-and-thread-mapping">Process and Thread Mapping</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#nvme-usage">NVMe Usage</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#container-usage">Container Usage</a><ul> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#setup-before-building">Setup before Building</a></li> <li class="toctree-l4"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#build-and-run-workflow">Build and Run Workflow</a></li> </ul> </li> <li class="toctree-l3"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#getting-help">Getting Help</a></li> <li class="toctree-l3"><a class="reference internal" href="../ace_testbed/defiant_quick_start_guide.html#known-issues">Known Issues</a></li> </ul> </li> </ul> </li> </ul> <ul> <li class="toctree-l1"><a class="reference internal" href="../contributing/index.html">Contributing to these docs</a><ul> <li class="toctree-l2"><a class="reference internal" href="../contributing/index.html#submitting-suggestions">Submitting suggestions</a></li> <li class="toctree-l2"><a class="reference internal" href="../contributing/index.html#authoring-content">Authoring content</a><ul> <li class="toctree-l3"><a class="reference internal" href="../contributing/index.html#setup-authoring-environment">Setup authoring environment</a></li> <li class="toctree-l3"><a class="reference internal" href="../contributing/index.html#edit-the-docs">Edit the docs</a></li> <li class="toctree-l3"><a class="reference internal" href="../contributing/index.html#resources">Resources</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="../contributing/index.html#github-guidelines">GitHub Guidelines</a></li> </ul> </li> </ul> </div> </div> </nav> <section data-toggle="wy-nav-shift" class="wy-nav-content-wrap"><nav class="wy-nav-top" aria-label="Mobile navigation menu" style="background: #efefef" > <i data-toggle="wy-nav-top" class="fa fa-bars"></i> <a href="../index.html">OLCF User Documentation</a> </nav> <div class="wy-nav-content"> <div class="rst-content style-external-links"> <div role="navigation" aria-label="Page navigation"> <ul class="wy-breadcrumbs"> <li><a href="../index.html" class="icon icon-home" aria-label="Home"></a></li> <li class="breadcrumb-item active">Contact & Support</li> <li class="wy-breadcrumbs-aside"> <a href="https://github.com/olcf/olcf-user-docs/blob/master/support/index.rst" class="fa fa-github"> Edit on GitHub</a> </li> </ul> <hr/> </div> <div role="main" class="document" itemscope="itemscope" itemtype="http://schema.org/Article"> <div itemprop="articleBody"> <section id="contact-support"> <h1>Contact & Support<a class="headerlink" href="#contact-support" title="Link to this heading"></a></h1> <section id="olcf-user-assistance-center"> <h2>OLCF User Assistance Center<a class="headerlink" href="#olcf-user-assistance-center" title="Link to this heading"></a></h2> <p>The OLCF User Assistance Center is open Monday through Friday (9am-5pm EST) to support our users. Users should follow normal support procedures when reporting issues or requesting help.</p> <blockquote> <div><ul class="simple"> <li><p>Email us at <a class="reference external" href="mailto:help%40olcf.ornl.gov" target="_blank">help<span>@</span>olcf<span>.</span>ornl<span>.</span>gov</a></p></li> <li><p><a class="reference external" href="https://www.olcf.ornl.gov/for-users/getting-started/submit-ticket/" target="_blank">Submit a Support Ticket</a> via webform.</p></li> </ul> </div></blockquote> <p>When submitting a ticket to <a class="reference external" href="mailto:help%40olcf.ornl.gov" target="_blank">help<span>@</span>olcf<span>.</span>ornl<span>.</span>gov</a> requesting help, you will likely get faster resolution by supporting a few best practices:</p> <blockquote> <div><ul class="simple"> <li><p>Where possible, provide helpful details that can help speed the process. For example: Project ID, relevant directories, job scripts, jobIDs, modules at compile/runtime, host name, etc.</p></li> <li><p>When replying to a ticket, do not modify the subject line.</p></li> <li><p>Do not piggyback unrelated questions on existing tickets. This leads to slower response times and inflates ticket history.</p></li> <li><p>Do not open multiple tickets on the same unresolved topic. Doing so can fragment resources and slow down the time to resolution.</p></li> <li><p>Please do not respond to previous tickets with new, unrelated issues. This can slow down response time and make finding relevant information harder thereby slowing down time to resolution.</p></li> <li><p>Let us know if you’ve solved the issue yourself (and let us know what worked!)</p></li> <li><p>MOST IMPORTANT: do not hesitate to contact us (<a class="reference external" href="mailto:help%40olcf.ornl.gov" target="_blank">help<span>@</span>olcf<span>.</span>ornl<span>.</span>gov</a>); we will work through the details with you.</p></li> </ul> </div></blockquote> </section> <section id="authentication-support"> <h2>Authentication Support<a class="headerlink" href="#authentication-support" title="Link to this heading"></a></h2> <p>If you are needing assistance with logging into OLCF systems, you can contact our <strong>24/7 phone line</strong>. The phone operators will be able to help you unlock your token, reset your pin, or navigate out of next-token mode any hour of the day.</p> <blockquote> <div><p><strong>Phone:</strong> 865-241-6536</p> </div></blockquote> <p>If you prefer to submit a ticket for assistance, User Assistance staff will respond to your email during business hours.</p> </section> <section id="olcf-office-hours"> <h2>OLCF Office Hours<a class="headerlink" href="#olcf-office-hours" title="Link to this heading"></a></h2> <p>Would your project team like direct access to OLCF staff for current issues or questions you might have about running your application/software on OLCF resources? If so, we are offering office hours every Monday from 2-3 PM EDT and Wednesday from 1-2 PM EDT. During each session, (up to) 5 teams will move into their own Zoom breakout room to discuss their question/issue directly with the appropriate OLCF staff. Topics can be anything from issues building your code, non-ideal performance, node failures, etc.</p> <p>To help ensure proper expertise available to discuss your issue, please follow the below steps to let us know about your issue and request an available time slot.</p> <p>If you encounter issues during sign-up, please contact <a class="reference external" href="mailto:help%40olcf.ornl.gov" target="_blank">help<span>@</span>olcf<span>.</span>ornl<span>.</span>gov</a>.</p> <blockquote> <div><ul class="simple"> <li><p>Login to your Moderate account at <a class="reference external" href="https://my.olcf.ornl.gov/login" target="_blank">myOLCF</a></p></li> <li><p>Expand the OFFICE HOURS dropdown (on the sidebar navigation)</p></li> <li><p>There are 2 options to select: <strong>Schedule a Time</strong> and <strong>View Your Scheduled Office Hour(s)</strong></p></li> </ul> <blockquote> <div><p><strong>Schedule a Time</strong> - Fill out the required fields in the form. On the date selection, use the arrows to scroll between months and then click on a specific day. Once a day is selected, choose an available time slot by clicking the <cite>Reserve a Spot</cite> button. Once all the required fields are filled in and a time slot is selected you can submit the form.</p> <p><strong>View Your Scheduled Office Hour(s)</strong> - This will show you your office hours for the current project you have selected. If you have an office hour scheduled and don’t see it there, make sure you have the correct project selected from the <cite>MY PROJECTS</cite> dropdown on the top of the page.</p> </div></blockquote> </div></blockquote> </section> <section id="communication-to-users"> <h2>Communication to Users<a class="headerlink" href="#communication-to-users" title="Link to this heading"></a></h2> <dl> <dt>System statuses</dt><dd><p>System statuses can be found on the <a class="reference external" href="https://www.olcf.ornl.gov/for-users/center-status/" target="_blank">Center Status</a> page. Alternatively, The <a class="reference external" href="http://www.olcf.ornl.gov/" target="_blank">OLCF homepage</a> includes a listing of our major compute resources and their current availability, as well as upcoming downtimes. Similarly, the status of a particular system can be found on its respective System User Guide. When a system’s state changes (up to down, or down to up), an automated message is sent to the system’s notice mailing list.</p> </dd> <dt>Weekly Updates</dt><dd><p>Each week, typically on Wednesday morning, an email announcing the next week’s scheduled outages is sent to all users. This message also includes meeting announcements and other items of interest to all OLCF users.</p> </dd> <dt>Mailing Lists</dt><dd><p>Our primary systems each have two mailing lists, Announcement and Notice.</p> <p>Announcement lists provide users with email messages of general interest (system upgrades, long-term outages, etc.) Since the mailing frequency is low and the information sent is important to all users, users are automatically subscribed to the appropriate Announcement lists when their account is created and are required to remain members of these lists as long as the account remains active. Notice lists provide a higher-volume email notification system. A system’s Notice list will automatically announce system state changes and other notable system events. Users who are actively using a system are automatically added to a system’s Notice list. When a system changes state (up to down, or down to up), an automated email is sent to members of the system’s notice list. We also send additional notable issues and time sensitive events to these lists.</p> <p>Available Notice lists include: rhea-notice, and spider-notice. If you wish to be added or removed, please contact <a class="reference external" href="mailto:help%40olcf.ornl.gov" target="_blank">help<span>@</span>olcf<span>.</span>ornl<span>.</span>gov</a>.</p> </dd> <dt>myOLCF</dt><dd><p>To assist users in managing their project allocations and system usage, we provide the My OLCF web application. My OLCF can be accessed at <a class="reference external" href="https://my.olcf.ornl.gov/" target="_blank">https://my.olcf.ornl.gov/</a> with a valid OLCF username and SecurID fob passcode. MyOLCF provides valuable information about projects and the ability to renew or request new access.</p> <p>Additional information about myOLCF can be found in the <a class="reference internal" href="../services_and_applications/myolcf/index.html#myolcf"><span class="std std-ref">myOLCF</span></a> section.</p> </dd> </dl> </section> </section> </div> </div> <footer><div class="rst-footer-buttons" role="navigation" aria-label="Footer"> <a href="../index.html" class="btn btn-neutral float-left" title="OLCF User Documentation" accesskey="p" rel="prev"><span class="fa fa-arrow-circle-left" aria-hidden="true"></span> Previous</a> <a href="../accounts/index.html" class="btn btn-neutral float-right" title="Accounts and Projects" accesskey="n" rel="next">Next <span class="fa fa-arrow-circle-right" aria-hidden="true"></span></a> </div> <hr/> <div role="contentinfo"> <p>© Copyright 2024, OLCF.</p> </div> Built with <a href="https://www.sphinx-doc.org/">Sphinx</a> using a <a href="https://github.com/readthedocs/sphinx_rtd_theme">theme</a> provided by <a href="https://readthedocs.org">Read the Docs</a>. </footer> </div> </div> </section> </div> <script> jQuery(function () { SphinxRtdTheme.Navigation.enable(true); }); </script> </body> </html>