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Consultez vos options de réparation, les coûts par type de couverture et leur durée." /> <link rel="canonical" href="https://support.apple.com/fr-ca/watch/repair" /> <meta property="og:url" content="https://support.apple.com/fr-ca/watch/repair" /> <meta property="og:title" content="Service apr&egrave;s-vente et r&eacute;paration d&rsquo;Apple&nbsp;Watch – Assistance Apple (CA)" /> <meta property="og:description" content="Devez-vous faire réparer votre Apple Watch? 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class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ca/fr/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 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class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="https://support.apple.com/kb/index?page=search&locale=fr_CA" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Rechercher sur apple.com" aria-label="Rechercher sur apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" 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src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> <div id="app"> <div class="main section viewport-content" role="main" id="content"> <div id="sections" class=> <div class='has-image alignment horizontal-align-center'><img class="gb-image alignment horizontal-align-center" alt="Service après-vente et réparation d’Apple Watch" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-header-watch_2x-gray.png" height="240" width="328" style="max-width: min(100%,164px);"/></div> <h1 class="gb-header alignment horizontal-align-center">Service après-vente et réparation d’Apple Watch</h1> <p class="gb-paragraph alignment horizontal-align-center">Nous sommes là pour vous aider. Les réparations certifiées Apple sont réalisées par des experts de confiance qui n’utilisent que des pièces d’origine Apple, c’est-à-dire conçues, testées et fabriquées conformément aux normes de sécurité et de performance d’Apple.</p> <h2 class="gb-header alignment horizontal-align-center">Comment puis-je faire réparer mon Apple Watch? </h2> <div class="alignment horizontal-align-left"><div class="gb-group group-column-layout column-2-layout alignment horizontal-align-left"><div class="alignment horizontal-align-left"><div class="gb-group group-column-layout column-1-layout alignment horizontal-align-left"><div class='has-image alignment horizontal-align-center'><img class="gb-image alignment horizontal-align-center" alt="Planifier une visite " src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-service-visit_2x.png" height="128" width="128" style="max-width: min(100%,64px);"/></div><h3 class="gb-header alignment horizontal-align-center">Planifier une visite </h3><p class="gb-paragraph alignment horizontal-align-center">Prendre rendez-vous chez un fournisseur de services agréé Apple ou à un Apple Store</p></div></div><div class="gb-group"><div class='has-image alignment horizontal-align-center'><img class="gb-image alignment horizontal-align-center" alt="Envoyer en réparation" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-service-send-in_2x.png" height="128" width="128" style="max-width: min(100%,64px);"/></div><h3 class="gb-header alignment horizontal-align-center">Envoyer en réparation</h3><p class="gb-paragraph alignment horizontal-align-center">Envoyez votre produit directement à Apple</p></div></div></div> <div class='has-cta alignment horizontal-align-center'><a class="cta gb-call-to-action alignment horizontal-align-center" href="https://getsupport.apple.com/GetproductgroupList.action?caller=sfaq&PRKEYS=PF28">Obtenir une assistance</a></div> <h2 class="gb-header alignment horizontal-align-left">Services en vedette</h2> <h3 class="gb-header alignment horizontal-align-left">Remplacement de la batterie</h3> <p class="gb-paragraph alignment horizontal-align-left">Nous pouvons remplacer la batterie de votre Apple Watch moyennant des frais. Notre garantie ne couvre pas les batteries usées par une utilisation normale.</p> <p class="gb-paragraph alignment horizontal-align-left">Votre produit est admissible à un remplacement de batterie sans frais supplémentaires si vous avez souscrit un contrat AppleCare+ et que la batterie de votre produit conserve moins de 80 % de sa capacité d’origine.</p> <h3 class="gb-header alignment horizontal-align-left">Vitre endommagée</h3> <p class="gb-paragraph alignment horizontal-align-left">Si la vitre de votre Apple Watch est endommagée, nous pouvons la réparer moyennant des frais. Les dommages accidentels ne sont pas couverts par la garantie Apple.</p> <p class="gb-paragraph alignment horizontal-align-left">Une vitre endommagée peut bénéficier de la couverture applicable pour les dommages accidentels survenus lors de l’utilisation prévue par votre contrat AppleCare+.</p> <h2 class="gb-header alignment horizontal-align-center">Combien cela coûtera-t-il?</h2> <p class="gb-paragraph alignment horizontal-align-center">Utilisez notre outil « Obtenir une estimation » pour examiner les coûts potentiels si vous obtenez une réparation directement auprès d’Apple. Si vous vous adressez à un autre fournisseur de services, celui-ci peut fixer ses propres tarifs; demandez-lui une estimation. Pour les services couverts par AppleCare+, vos frais par incident seront les mêmes, quel que soit le fournisseur de services choisi.</p> <p class="gb-paragraph alignment horizontal-align-center">Les réparations matérielles peuvent ne plus être proposées pour certains produits plus anciens.</p> <p class="gb-paragraph alignment horizontal-align-center"><a href="https://support.apple.com/HT201624" class="gb-anchor">Voir les produits obsolètes et anciens</a></p> <div id="pricing_widget" style="display: none;"> <div class="container"> <div class="callout"> <h3 class="call-out-label">Obtenir une estimation</h3> <div class="hint">Faites votre choix ci-dessous.</div> <div class="dropdowns-container"> <div class="services-form form-dropdown"> <select class="form-dropdown-select form-dropdown-selectnone" data-ignore-tracking='true' id="services-dropdown" aria-labelledby="services-dropdown_label" > <option disabled="" selected value="">Sélectionnez une option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="services-dropdown_label" aria-hidden="true">Type de service</span> </div> <div class="products-form form-dropdown"> <select disabled data-ignore-tracking='true' class="form-dropdown-select form-dropdown-selectnone" id="products-dropdown" aria-labelledby="products-dropdown_label"> <option disabled="" selected value="">Sélectionnez une option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="products-dropdown_label" aria-hidden="true">Produit ou accessoire</span> </div> <div class="models-form form-dropdown"> <select disabled class="form-dropdown-select form-dropdown-selectnone" data-ignore-tracking='true' id="models-details-dropdown" aria-labelledby="models-details-dropdown_label"> <option disabled="" selected value="">Sélectionnez une option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="models-details-dropdown_label" aria-hidden="true">Modèle</span> </div> </div> <div class="pricing-more-help"> <a href=https://support.apple.com/ht213325?cid=mc-ols-identifydevice-article_ht213325-ios_ui-06242022 target="_blank" data-ss-analytics-link-component_name="get an estimate">Besoin d’aide pour trouver votre modèle?<div class="no-icon-wrap"> <span class="more help-link"></span></div></a> </div> <button disabled href="#/" data-ignore-tracking='true' class="button button-neutral estimate-button" role="button" data-ss-analytics-link-component_name="get an estimate" data-ss-analytics-link-component_type="button" data-ss-analytics-link-text="Obtenir une estimation" data-ss-analytics-event="acs.link_click">Obtenir une estimation</button> <div class="cost-section-container" style="display: none;"> <div class="cost-section"> <div id="service-coverage-section" class="cost-info"> <h4 class="cost-type">Votre estimation de coût</h4> <p class="cost-description">Nous vérifierons votre couverture de service pour déterminer le montant total des frais de réparation.</p> <figure class="cost-amount stat stat-reduced"> <span id="service-coverage-value" class="stat-value"> </span> </figure> </div> <div id="cost-type-divider" class="divider"></div> <div id="apple-care-section" class="cost-info"> <h4 class="cost-type">Vous avez un contrat AppleCare+?</h4> <p class="cost-description">Si oui, profitez des avantages de votre contrat AppleCare+ pour payer :</p> <figure class="cost-amount stat stat-reduced"> <span id="apple-care-value" class="stat-value"> </span> </figure> </div> </div> <a id="get-service-link" data-ss-analytics-link-url='https://getsupport.apple.com' class="button button-super get-service-button" role="button" data-ss-analytics-link-component_name="get an estimate" data-ss-analytics-link-component_type="button" data-ss-analytics-link-text="Faire effectuer une réparation" data-ss-analytics-event="acs.link_click">Faire effectuer une réparation </a> </div> </div> </div> </div> <noscript> <div id="js-disabled-notif" class="no-js pricing-widget"> <div class="container"> <div class="callout no-js"> <i class="icon icon-exclamationcircle"></i> <h3 class="call-out-label">JavaScript semble être désactivé sur votre navigateur.</h3> <div class="hint">Cette page utilise des scripts sécurisés pour vous fournir des estimations de prix pour les services. Veuillez activer JavaScript sur votre navigateur et actualiser la page.</div> </div> </div> </div> </noscript> <div id="pricing-error-notif" class="pricing-widget" style="display: none;"> <div class="container"> <div class="callout"> <i class="icon icon-exclamationcircle"></i> <h3 class="call-out-label">Le chargement des prix a échoué.</h3> <div class="hint">Veuillez réessayer plus tard.</div> </div> </div> </div> <div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Nous inspecterons votre produit lorsque nous le recevrons. Si d’autres problèmes sont détectés, vous pourriez payer des frais supplémentaires. Tous les prix sont indiqués en dollars canadiens et sont soumis aux taxes en vigueur. Nous ajouterons des frais d’expédition si nous devons expédier votre Apple Watch.</p></div> <div class='has-image alignment horizontal-align-left'><img class="gb-image alignment horizontal-align-left" alt="AppleCare+" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-applecare-plus_2x.png" height="200" width="200" style="max-width: min(100%,100px);"/></div> <div class="alignment horizontal-align-left"><div class="gb-group has-h2 group-column-layout column-1-layout alignment horizontal-align-left"><h2 class="gb-header alignment horizontal-align-left">Avez-vous AppleCare+?</h2><p class="gb-paragraph alignment horizontal-align-left">Le service AppleCare+ pour ce produit est proposé dans votre pays ou votre région. Tous les plans AppleCare couvrent le remplacement de la batterie, ce qui signifie que votre batterie peut être remplacée gratuitement si nous essayons votre produit et que sa batterie conserve moins de 80 % de sa capacité d’origine.</p><p class="gb-paragraph alignment horizontal-align-left">AppleCare+ comprend également une couverture pour les dommages accidentels survenus lors de l’utilisation, chaque incident étant soumis à des frais de service. Votre contrat AppleCare+ comprend également le service de remplacement express.</p></div></div> <p class="gb-paragraph alignment horizontal-align-left"><a href="https://www.apple.com/ca/support/products/watch/" class="gb-anchor">En savoir plus sur AppleCare+ au Canada (anglais)</a></p> <p class="gb-paragraph alignment horizontal-align-left"><a href="https://www.apple.com/ca/fr/support/products/watch/" class="gb-anchor">En savoir plus sur AppleCare+ au Canada (français)</a></p> <p class="gb-paragraph alignment horizontal-align-left"><a href="/fr-ca/100159" class="gb-anchor">En savoir plus sur le service de remplacement express</a></p> <div class="alignment horizontal-align-left"><div class="gb-group group-column-layout column-2-layout alignment horizontal-align-left"><div class="gb-group"><h4 class="gb-header alignment horizontal-align-left">Garantie</h4><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">La garantie limitée d’Apple couvre votre Apple Watch et les accessoires Apple compris dans la boîte de votre produit contre les défauts de fabrication à compter de leur date d’achat. La durée de la garantie varie en fonction du modèle. Les accessoires Apple achetés séparément sont couverts par la garantie limitée d’Apple pour les accessoires. Cela comprend les bracelets, les chargeurs et les adaptateurs supplémentaires. Notre garantie s’ajoute aux droits prévus par la loi sur la protection du consommateur. </p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">En fonction du problème, vous pouvez bénéficier de la couverture de la garantie Apple applicable, d’AppleCare+ ou de la loi sur la protection du consommateur.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Si votre situation n’est pas couverte, vous paierez des frais. Si le problème de votre Apple Watch ne peut être résolu, vous pourriez avoir à payer la totalité de la valeur de remplacement.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://checkcoverage.apple.com/ca/fr" class="gb-anchor">Consulter l’état de votre couverture</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/ca/legal/warranty/" class="gb-anchor">Consulter la garantie limitée d’Apple (anglais)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/ca/fr/legal/warranty/" class="gb-anchor">Consulter la garantie limitée d’Apple (français)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/legal/warranty/docs/Quebec_Consumer_Protection-ENG.pdf" class="gb-anchor">Consulter les lois sur la protection du consommateur dans votre pays ou région (anglais)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/legal/warranty/docs/Quebec_Consumer_Protection-FR.pdf" class="gb-anchor">Consulter les lois sur la protection du consommateur dans votre pays ou région (français)</a></p></div></div><div class="gb-group"><h4 class="gb-header alignment horizontal-align-left">Garantie</h4><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Notre réparation, y compris les pièces de rechange, est garantie pendant 90 jours ou jusqu’à la fin de votre garantie Apple ou de votre plan AppleCare, la période la plus longue étant retenue. Elle vient s’ajouter aux droits prévus par la loi sur la protection du consommateur. </p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">L’équipement fourni par Apple dans le cadre du service de réparation ou de remplacement peut contenir des pièces Apple d’origine neuves, ou des pièces Apple d’origine ayant déjà servi qui ont été testées et qui répondent aux exigences fonctionnelles d’Apple.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/ca/legal/sales-support/terms/repair/" class="gb-anchor">Consulter les conditions générales de réparation d’Apple (anglais)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/ca/fr/legal/sales-support/terms/repair/" class="gb-anchor">Consulter les Conditions générales de réparation d’Apple (français)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/legal/privacy/en-ww/" class="gb-anchor">Consulter la politique de confidentialité d’Apple (anglais)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/ca/fr/legal/privacy/fr-ca/" class="gb-anchor">Consulter la politique de confidentialité d’Apple (français)</a></p></div></div></div></div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Ces renseignements étaient-ils utiles?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Mon problème a été réglé'> Oui </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Ces renseignements ne m’ont pas été utiles'> Non </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="La limite maximale de caractères est de 250." /> <label id='feedback-label' data-no-label="Nous vous remercions de nous en aviser." data-yes-label="Nous sommes heureux que cet article vous ait aidé." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="Comment pouvons-nous rendre cet article plus utile? 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