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role="main"> <div class="inner l-pull-left featured top-bar"> <div class="l-centre-offset row"> </div> </div> <section class="t-products-and-services"> <div class="inner"><div id="target-space"></div></div>  <div class="inner l-pull-left featured top-bar"> <div class="c-service-gutter__right"> <div class="l-centre-offset">  <header class="service-header" itemscope itemtype="http://schema.org/Organization"> <span class="marker marker--page">Service</span> <h1 class="page-title" itemprop="name"> Primary nameserver service </h1> <div class="service-logo"> </div> <div class="service-header__banner"> </div> <div class="row"> <div class="col span-6"> <p class="field field-type-text-long service-header__summary l-gutter--right">Holds and maintains the primary source of domain name information for Janet Network connected organisations.</p> </div>  <div class="col span-6"> <div class="contact-panel contact-panel--has-callout-top"> <a class="contact-panel__callout contact-panel__callout--top" href="forms/primary-nameserver-application-form"> <em> </em><span itemprop="email">Apply for the primary nameserver service</span> </a> <div class="c-contact-panel__contact-details"> <p class="visuallyhidden">For enquiries contact:</p> <ul> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="tel:03003002212"><i aria-hidden="true" class="fas fa-phone c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">0300 300 2212</span></a> </li> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20220929104419/mailto:help@jisc.ac.uk" itemprop="email"><i aria-hidden="true" class="fas fa-envelope c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">help@jisc.ac.uk</span></a> </li> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-services-documentation/primary-nameserver-service"><i aria-hidden="true" class="fas fa-external-link c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">Visit the primary nameserver community page</span></a> </li> </ul> </div> </div>  </div>  </div>  <div class="row break-contact-panel article-full"> <div class="article-full__body"> <div class="product-service-body col span-9"> <div class="field field-type-text-long"> <div class="signpost--highlight article-full__body" style="background: #d9edf7; border: 2px solid #bce8f1;"><p style="margin-bottom: 0px;">From autumn 2022, you'll be able to access this service via the cyber security portal. <a href="http://web.archive.org/web/20220929104419/https://cybersecurity.jisc.ac.uk/">Visit the portal website to request access.</a></p></div><h2>About the primary nameserver service</h2><p>Our service allows you to publish and manage <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> records on a central nameserver through a secure web portal. It is supported by secondary nameservers to provide high availability.</p><p>The nameservers are all situated on the Janet Network backbone and are geographically separated as a precaution against risks such as fire or network connection failure.</p><div class="is-tabbed-desktop"><section class="is-collapsible-mobile cx_tabs__section"> <h2 class="cx_tabs__heading cx_collapsibles__trigger">Key features</h2><div class="cx_collapsibles__target"><ul><li>Available to Janet-connected organisations at no additional cost</li><li>24/7 availability</li><li>Continuous visibility of web presence and email even if your internet connection is down</li><li>Flexible service options: host your full <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> records or a subdomain</li><li>Centrally managed service with lower overheads</li><li>Reliable and resilient</li><li>Supports both IPv4 and IPv6</li></ul></div></section><section class="is-collapsible-mobile cx_tabs__section"><h2 class="cx_tabs__heading cx_collapsibles__trigger">Self service portal</h2><div class="cx_collapsibles__target"><p>Organisations using the service can now request access to a secure web portal to edit your resource records and schedule changes at any time.</p><p>The web interface also offers organisations:</p><ul><li><strong>Backup nameserver</strong><br/>Your organisations can run your own local nameserver, using the nameserver as a secondary. This means that the nameserver would always have a current copy of your zone; so in the event of the local nameserver becoming unavailable, your authorised administrators could access the nameserver via the web portal, and assign that to become your primary nameserver.  </li><li><strong>Automatic failover</strong><br/>Setting specially crafted TXT records on the primary nameserver will cause it to monitor the associated IP address. In the event that the monitored IP address becomes inaccessible, it could either drop the address or failover to an alternate address until the original address becomes accessible again.</li></ul><p>If you are a current subscriber and would like access to the web interface, <a href="http://web.archive.org/web/20220929104419/mailto:service@ja.net">contact the service desk.</a></p></div></section><section class="is-collapsible-mobile cx_tabs__section"><h2 class="cx_tabs__heading cx_collapsibles__trigger">Eligibility</h2><div class="cx_collapsibles__target"><p>The service is available at no additional cost to organisations connected to the Janet Network and will help support those who do not wish to maintain a full <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> service themselves, or who have certain specific needs. </p><p>Use of the primary nameserver service is subject to the <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/acceptable-use-policy">acceptable use policy</a> and <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>.</p></div></section><section class="is-collapsible-mobile cx_tabs__section"> <h2 class="cx_tabs__heading cx_collapsibles__trigger">Registration and support</h2><div class="cx_collapsibles__target"><ul><li><a href="/web/20220929104419/https://www.jisc.ac.uk/forms/primary-nameserver-application-form">Primary nameserver application form</a></li><li><a href="/web/20220929104419/https://www.jisc.ac.uk/forms/primary-nameserver-service-change-request-form">Primary nameserver service change request form</a></li></ul><p>To discuss how we could help with your <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> resilience plans please <a href="http://web.archive.org/web/20220929104419/mailto:service@janet.ac.uk">email the service desk.</a></p><p>Technical information about the service is available on the <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-services-documentation/primary-nameserver-service">primary nameserver service page of our community site</a>, where you can also find <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-policies/primary-nameserver">your responsibilities relating to this service</a>.</p><p>If you believe that your organisation's email or web services are not working properly, we recommend that you contact your service provider to help diagnose exactly where the problem lies.</p><h3>Delegated subdomain</h3><p>Some organisations may not wish to delegate their entire domain to the primary <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> service, but still want to benefit from using the automatic failover feature and/or be able to redirect selected records in the event that their primary domain becomes unavailable.</p><p>One option that could allow you to achieve this is to delegate a subdomain to the primary <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> service, and populate that with the address records that need to fail over or be manually managed in the event the primary <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> server fails.</p><p>This subdomain would be mastered on the <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> web portal in the normal way. It should probably only be populated with IPv4 and IPv6 address records, and failover TXT records.</p><p>For full details, please <a href="http://web.archive.org/web/20220929104419/http://community.jisc.ac.uk/library/janet-services-documentation/delegated-subdomain">visit the delegated subdomain area of the community site</a>.</p></div></section> </div><section class="is-collapsible is-collapsible--blue user-created "><h3 class="cx_collapsibles__trigger"><a id="service-level" name="service-level"></a>Service level description</h3><div class="cx_collapsibles__target"><h3>Service description</h3><p>A service to allow eligible organisations to publish and manage their public <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> records on a central name server through a secure web portal or to request Jisc to make changes for them. </p><h3>Hours of service</h3><p>The service is available 24 hours a day, seven days a week, all year. The associated administration service is available during the business day.</p><p>The business day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August public holiday. </p><h3>Target availability</h3><p>The target availability is 99.95% during the hours of service defined above, measured monthly over a 12 month period, excluding service-affecting maintenance.</p><p>Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.</p><h3>Fault management</h3><p>Faults with the service may be reported via the service desk on Tel: 0300 300 2212 or via email: <a href="http://web.archive.org/web/20220929104419/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h3>Resilience</h3><p>One primary nameserver, supported by one or two secondary nameservers. Failure of the primary nameserver will affect the ability to make changes, but not to serve the data. </p><h3>Security</h3><p>Organisations must ensure they understand and adhere to the <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-policies/security-policy" target="_blank" title="Janet Security Policy">security policy</a>.</p><h3>Your responsibilities</h3><p>You are responsible, prior to using the service, for:</p><ul><li>Configuring your local equipment to either use the primary nameserver directly or to provide a local caching nameserver</li></ul><p>You are responsible on an ongoing basis for:</p><ul><li>Maintaining contact details</li><li>Maintaining the information using the web interface or providing the correct information to Jisc to enable the nameserver to be updated in a timely manner</li></ul><h3>Charges</h3><p>This service is centrally-funded.</p><h3>Request for service</h3><p>You can request this service via the service desk on 0300 300 2212 or email <a href="http://web.archive.org/web/20220929104419/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h3>Service delivery time</h3><p>Initial request: The basic zone information for the organisation’s domain(s) will be published and the organisation informed that the service is configured within five business days of receipt of all necessary information.</p><p>Requests for modification by Jisc to entries in the primary nameserver: Will be completed within two business days of receipt of all necessary information.</p><h3>Terms and conditions</h3><p>Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a></p><h3>Escalation</h3><p>If you are experiencing an issue with the service, and wish to escalate the issue contact us via the service desk on tel: 0300 300 2212 or via email: <a href="http://web.archive.org/web/20220929104419/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h3>Technical section</h3><p>This service supports both IPv4 and IPv6.</p><p>Web access to manage the <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> online is available for those who are able to manage their own <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> information.</p><p>This service can be used for hosting <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> externally or as a contingency measure against the failure of the normal primary server.</p><p>An automatic failover facility is also available for those using the service as a primary <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> server.</p><p>For more details, visit the <a href="http://web.archive.org/web/20220929104419/https://community.jisc.ac.uk/library/janet-services-documentation/primary-nameserver-service">primary nameserver service pages</a> on the community site.</p></div></section><h2>ISO certification</h2><p>This service is included within the scope of our ISO9001 and ISO27001 certificates.</p><p><a href="/web/20220929104419/https://www.jisc.ac.uk/about/certification">Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates</a>.</p><p> <figure class="media media-element media--left file-default"> <div class="media__inner"> <img alt="ISO9001 with UK National Accreditation" style="font-size: 13.008px;" data-delta="5" typeof="foaf:Image" src="http://web.archive.org/web/20220929104419im_/https://www.jisc.ac.uk/sites/default/files/iso_9001ukas.jpg" title=""/> </div> </figure> <figure class="media media-element media--left file-default"> <div class="media__inner"> <img 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