Fortinet Contact Support Information

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href="/uk/support/support-services/fortiguard-security-subscriptions/data-loss-prevention" target="_self"> DLP </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/intrusion-prevention" target="_self"> IPS </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/web-filtering" target="_self"> URL Filtering </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/dns-security" target="_self"> DNS Filtering </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/socaas" target="_self"> SOCaaS </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-sase.png"/></figure> <div class="promo-item"> <a href="/uk/products/sd-wan" target="_self"> Secure SD-WAN</a> <p>Support cloud-first, security-sensitive, and global enterprises, as well as the hybrid workforce.</p> </div> <div class="promo-item"> <a href="/uk/products/sase" target="_self"> Secure Service Edge (SSE)</a> <p>Extend the convergence of networking and security from the network edge to remote users. </p> </div> <div class="promo-item"> <a href="/uk/solutions/enterprise-midsize-business/network-access/application-access" target="_self"> Universal ZTNA</a> <p>Ensure secure access to applications hosted anywhere, whether users are working remotely or in the office.</p> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/uk/solutions/enterprise-midsize-business/unified-sase">Learn more about <span class="cat"> Unified SASE </span> »</a> </div> </div>  </div> </li> <li class="nav-red "> <button aria-label="Enterprise Networking Menu">Enterprise Networking</button> <div class="v-container">  <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">LAN</div> <ul> <li> <a href="/uk/products/ethernet-switches" target="_self"> Switching </a> </li> <li> <a href="/uk/products/wireless-access-points" target="_self"> WLAN </a> </li> <li> <a href="/uk/products/network-access-control" target="_self"> NAC </a> </li> <li> <a href="/uk/products/fortiedge-cloud" target="_self"> Cloud-based LAN Management </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">WAN</div> <ul> <li> <a href="/uk/products/sd-wan" target="_self"> Secure SD-WAN </a> </li> <li> <a href="/uk/products/wireless-wan-fortiextender" target="_self"> 5G/LTE Wireless WAN </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">NOC Management</div> <ul> <li> <a href="/uk/products/management/fortimanager" target="_self"> Central Management </a> </li> <li> <a href="/uk/products/fortiaiops" target="_self"> AIOps </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Communications & Surveillance</div> <ul> <li> <a href="/uk/products/business-phone-systems/fortivoice-fortifone" target="_self"> Voice & Collaboration </a> </li> <li> <a href="/uk/products/network-based-video-security/forticam-fortirecorder" target="_self"> Video Surveillance </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-secure.png"/></figure> <div class="promo-item"> <a href="/uk/products/ethernet-switches" target="_self"> Switching</a> <p>Secure, simple, and scalable Ethernet switches ideal for the campus, SD-Branch, and data centre.</p> </div> <div class="promo-item"> <a href="/uk/products/wireless-access-points" target="_self"> Wireless</a> <p>Easily manage wireless network and security with a single console to minimise administration time.</p> </div> <div class="promo-item"> <a href="/uk/products/network-access-control" target="_self"> NAC</a> <p>Provides protection against IoT threats, extends control to third-party network devices, and orchestrates automatic response to a wide range of network events.</p> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/uk/solutions/enterprise-midsize-business/network-security">Learn more about <span class="cat"> Secure Networking </span> »</a> </div> </div>  </div> </li> <li class="nav-teal "> <button aria-label="Security Operations Menu">Security Operations</button> <div class="v-container">  <div class="parsys 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class="C862-Header-Links-List"> <div class="nav-label">Identity</div> <ul> <li> <a href="/uk/solutions/enterprise-midsize-business/identity-access-management" target="_self"> IAM </a> </li> <li> <a href="/uk/products/fortipam" target="_self"> PAM </a> </li> <li> <a href="/uk/products/fortitrust-identity" target="_self"> Identity-aaS </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Early Detection</div> <ul> <li> <a href="/uk/products/network-detection-and-response" target="_self"> NDR </a> </li> <li> <a href="/uk/products/fortideceptor" target="_self"> Deception Technology </a> </li> <li> <a href="/uk/products/fortirecon" target="_self"> Digital Risk Protection </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/inline-sandboxing" target="_self"> Sandbox </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Email</div> <ul> <li> <a href="/uk/products/email-security" target="_self"> Secure Email Gateway </a> </li> <li> <a href="/uk/products/phishing-simulation" target="_self"> Phishing Simulation </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">CNAPP</div> <ul> <li> <a href="/uk/products/forticnapp" target="_self"> Lacework CNAPP </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Services</div> <ul> <li> <a href="/uk/solutions/enterprise-midsize-business/security-as-a-service/respond" target="_self"> Incident Response </a> </li> <li> <a href="/uk/solutions/enterprise-midsize-business/mdr" target="_self"> MDR </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/socaas" target="_self"> SOCaaS </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-secops.svg"/></figure> <div class="promo-item"> <a href="/uk/products/management/fortianalyzer" target="_self"> GenAI and FortiAnalyzer</a> <p>FortiAnalyzer 7.6 delivers unified visibility, GenAI assistance, and automated threat management in a lightweight deployment for smarter, faster security operations. </p> </div> <div class="promo-item"> <p class="promotitle">Unified Threat Response</p> <p>Tightly integrated product suite that enables security teams of any size to rapidly detect, investigate and respond to threats across the enterprise.</p> </div> <div class="promo-item"> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/uk/solutions/enterprise-midsize-business/security-operations">Learn more about <span class="cat"> Security Operations </span> »</a> </div> </div>  </div> </li> <li class="nav-blue "> <button aria-label="Cloud Security Menu">Cloud Security</button> <div class="v-container">  <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Cloud Network Security</div> <ul> <li> <a href="/uk/products/private-cloud-security/fortigate-virtual-appliances" target="_self"> Virtual Network Firewall </a> </li> <li> <a href="/uk/products/public-cloud-security/cloud-native-firewall" target="_self"> Cloud-Native Firewall </a> </li> <li> <a href="/uk/products/ddos/fortiddos" target="_self"> DDoS Protection </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Web Application / API Protection</div> <ul> <li> <a href="/uk/products/web-application-firewall/fortiweb" target="_self"> WAF </a> </li> <li> <a href="/uk/products/application-delivery-controller/fortiadc" target="_self"> Application Delivery & Server Load Balancing </a> </li> <li> <a href="/uk/products/dynamic-application-security-testing" target="_self"> DAST </a> </li> <li> <a href="/uk/products/advanced-bot-protection" target="_self"> FortiGuard Advanced Bot Protection </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Cloud-Native Protection</div> <ul> <li> <a href="/uk/products/forticnapp" target="_self"> Lacework CNAPP </a> </li> <li> <a href="/uk/products/public-cloud-security/cloud-native-protection" target="_self"> Workload Protection & CSPM </a> </li> <li> <a href="/uk/products/fortidevsec" target="_self"> DevSecOps </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Cloud Service Providers</div> <ul> <li> <a href="/uk/products/public-cloud-security/aws" target="_self"> AWS </a> </li> <li> <a href="/uk/products/public-cloud-security/azure" target="_self"> Microsoft Azure </a> </li> <li> <a href="/uk/products/public-cloud-security/gcp" target="_self"> Google Cloud </a> </li> <li> <a href="/uk/products/public-cloud-security/OracleCloud" target="_self"> Oracle </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-sase.svg"/></figure> <div class="promo-item"> <a href="/uk/products/public-cloud-security/cloud-native-firewall" target="_self"> Cloud Firewall</a> <p>Secure and deliver visibility into cloud networks where applications are deployed.</p> </div> <div class="promo-item"> <a href="/uk/products/web-application-firewall/fortiweb" target="_self"> WAF</a> <p>Protect business-critical web applications from attacks that target known and unknown vulnerabilities.</p> </div> <div class="promo-item"> <a href="/uk/products/forticnapp" target="_self"> CNAPP</a> <p>Secure everything from code to cloud faster with unparalleled context and visibility with a single unified platform.</p> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/uk/solutions/enterprise-midsize-business/application-security">Learn more about <span class="cat"> Cloud Security </span> »</a> </div> </div>  </div> </li> <li class="nav-red "> <button aria-label="Operational Technology Menu">Operational Technology</button> <div class="v-container">  <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Overview</div> <ul> <li> <a href="/uk/solutions/enterprise-midsize-business/ot-security" target="_self"> Secure Operational Technology </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Secure Networking</div> <ul> <li> <a href="/uk/products/rugged-firewall" target="_self"> Ruggedised Products </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/industrial-security" target="_self"> OT Security Service </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Zero Trust</div> <ul> <li> <a href="/uk/products/fortisra" target="_self"> SRA </a> </li> <li> <a href="/uk/products/network-access-control" target="_self"> NAC for OT </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Security Operations for OT</div> <ul> <li> <a href="/uk/products/management/fortianalyzer" target="_self"> SOC Analytics </a> </li> <li> <a href="/uk/solutions/enterprise-midsize-business/ot-security/fortindr" target="_self"> NDR </a> </li> <li> <a href="/uk/products/siem/fortisiem" target="_self"> SIEM </a> </li> <li> <a href="/uk/products/fortisoar" target="_self"> SOAR </a> </li> <li> <a href="/uk/products/fortideceptor" target="_self"> Deception </a> </li> <li> <a href="/uk/products/endpoint-security/fortiedr" target="_self"> EDR </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Eco-system</div> <ul> <li> <a href="/uk/partners/partnerships/alliance-partners?p_function=Operational%20Technology" target="_self"> OT Tech Alliance </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-ot.png"/></figure> <div class="promo-item"> <p class="promotitle">OT Security Solutions</p> <p>Safeguard critical infrastructure using hardware and software to monitor, detect, and control industrial system changes. </p> </div> <div class="promo-item"> <p class="promotitle">Ruggedised Products</p> <p>Connect and protect OT systems in 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data-src="/content/dam/fortinet/images/news/featured-news/featured-news-74.png"/> </figure></a> <a href="/uk/resources/analyst-reports/forrester-tei-firewall" target="_self"> <div class="title"> 318% ROI Revealed in Forrester TEI Study </div></a> <p>Fortinet NGFW for Data Centre and FortiGuard AI-Powered Security Services Solution. </p> <a href="/uk/resources/analyst-reports/forrester-tei-firewall" target="_self" class="cta">Download the Study</a> </div> </div> </div>   </div> </li> <li class="nav-red "> <button aria-label="Small & Midsize Business Menu">Small & Midsize Business</button> <div class="v-container">  <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Overview</div> <ul> <li> <a href="/uk/solutions/small-business" target="_self"> Small & Midsize Business </a> </li> <li> <a href="/uk/solutions/small-business/network-security" target="_self"> Network Security </a> </li> <li> <a href="/uk/solutions/small-business/endpoint-protection" 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<p>FortiGate NGFW earned the highest ranking of ‘AAA’ showcasing low cost of ownership and high ROI in the Enterprise Firewall Report. </p> <a href="/uk/resources/analyst-reports/cyberratings-enterprise-firewall" target="_self" class="cta">Download the Report</a> </div> </div> </div>   </div> </li> <li class="nav-red "> <button aria-label="Operational Technology Menu">Operational Technology</button> <div class="v-container">  <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Overview</div> <ul> <li> <a href="/uk/solutions/enterprise-midsize-business/ot-security" target="_self"> Secure Operational Technology </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Secure Networking</div> <ul> <li> <a href="/uk/products/rugged-firewall" target="_self"> Ruggedised Products </a> </li> <li> <a href="/uk/support/support-services/fortiguard-security-subscriptions/industrial-security" target="_self"> OT Security Service </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Zero Trust</div> <ul> <li> <a href="/uk/products/fortisra" target="_self"> SRA </a> </li> <li> <a href="/uk/products/network-access-control" target="_self"> NAC for OT </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Security Operations for OT</div> <ul> <li> <a href="/uk/products/management/fortianalyzer" target="_self"> SOC Analytics </a> </li> <li> <a href="/uk/solutions/enterprise-midsize-business/ot-security/fortindr" target="_self"> NDR </a> </li> <li> <a href="/uk/products/siem/fortisiem" target="_self"> SIEM </a> </li> <li> <a href="/uk/products/fortisoar" target="_self"> SOAR </a> </li> <li> <a href="/uk/products/fortideceptor" target="_self"> Deception </a> </li> <li> <a href="/uk/products/endpoint-security/fortiedr" target="_self"> EDR </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Eco-system</div> <ul> <li> <a href="/uk/partners/partnerships/alliance-partners?p_function=Operational%20Technology" target="_self"> OT Tech Alliance </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-ot.png"/></figure> <div class="promo-item"> <p class="promotitle">OT Security Solutions</p> <p>Safeguard critical infrastructure using hardware and software to monitor, detect, and control industrial system changes. </p> </div> <div class="promo-item"> <p class="promotitle">Ruggedised Products</p> <p>Connect and protect OT systems in challenging environments with a centralised platform.</p> </div> <div class="promo-item"> <p class="promotitle">OT Security Services</p> 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data-src="/content/dam/fortinet/images/news/featured-news/featured-news-75-1.jpg"/> </figure></a> <a href="/uk/resources/analyst-reports/it-ot-security-platform-navigator" target="_self"> <div class="title"> Fortinet is One of the Fastest-Growing OT Security Vendors </div></a> <p>Fortinet Recognised as the Sole Leader in the Westlands Advisory 2023 IT/OT Network Protection Platforms Navigator™ </p> <a href="/uk/resources/analyst-reports/it-ot-security-platform-navigator" target="_self" class="cta">Download the Report</a> </div> </div> </div>   </div> </li>  <li class="has-sub-nav"> <button aria-label="Service Providers Menu">Service Providers</button> <div class="v-container"> <div class="col-md-4"> <ul class="sub-vertical-tab"> <li class="nav-red "> <button aria-label="Managed Services Menu">Managed Services</button> <div class="v-container">  <div class="parsys col-md-6"> <div class="C862-Header-Links-List"> <div class="nav-label">Solutions</div> <ul> <li> <a 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href="/uk/corporate/about-us/newsroom/press-releases/2023/fortinet-annual-skills-gap-report-uncovers-increase-breaches-attributed-to-lack-of-cybersecurity-skills" target="_self"> <div class="title"> 2023 Cybersecurity Skills Gap Global Research Report </div></a> <p>Cyberthreats are increasing in volume and sophistication while organisations around the world struggle to fill security positions. </p> <a href="/uk/corporate/about-us/newsroom/press-releases/2023/fortinet-annual-skills-gap-report-uncovers-increase-breaches-attributed-to-lack-of-cybersecurity-skills" target="_self" class="cta">Read the Press Release</a> </div> </div> </div>   </div> </li> <li class="nav-red "> <button aria-label="Mobile Provider Menu">Mobile Provider</button> <div class="v-container">  <div class="parsys col-md-6"> <div class="C862-Header-Links-List"> <div class="nav-label">Overview</div> <ul> <li> <a href="/uk/solutions/mobile-carrier/cybersecurity-for-mobile-networks-and-ecosystems" target="_self"> Cybersecurity for Mobile Networks and Ecosystems </a> </li> </ul></div> </div> <div class="parsys col-md-6"> <div class="nav-promo"> <div class="nav-promo-header"> Latest From Fortinet </div> <div class="nav-promo-content"> <a href="https://global.fortinet.com/emea-lp-en-service-provider-energy-paper" target="_blank"> <figure><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/news/featured-news/featured-news-65.jpg"/> </figure></a> <a href="https://global.fortinet.com/emea-lp-en-service-provider-energy-paper" target="_blank"> <div class="title"> Energy- and Space-Efficient Security in Telco Networks </div></a> <p>Secure your infrastructure while reducing energy costs and overall environmental impact </p> <a href="https://global.fortinet.com/emea-lp-en-service-provider-energy-paper" target="_blank" class="cta">Download the White Paper</a> </div> </div> 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action="https://community.fortinet.com/t5/forums/searchpage/tab/message" method="GET" target="_blank"> <h3>Search Fortinet Community to get started:</h3> <div class="community-search-form"><input id="search-box-search" name="searchString" type="text" placeholder="Search here" aria-labelledby="search-box-search" autocomplete="off"> <div class="community-search-btn"> <svg width="24" height="24" viewBox="0 0 24 24"><path d="M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z" fill="#fff"></path></svg></div> <div id="community-search-autocomplete"></div> </div> <h4 class="communitystats"></h4> </form> </div> </div> </div> </div> </div> <script> window.addEventListener('load', (event) => { $(document).ready(function(){ $('.community-search-form .community-search-btn').on('click',function(){ openSearch(); return false; }); $.ajax({ type: "GET", contentType: "application/json; charset=utf-8", url: "/bin/fortinet/khorosapi.json", dataType: "json", success: function (response) { var discussions=response.discussions; var communitymemebrs=response.community_members; var onlmembers=response.online_users; var finalString=discussions+" Community Discussions | "+communitymemebrs+" Community Members | "+onlmembers+" Online Members"; $('.communitystats').html(finalString); }, error: function (result) { console.log("Error while retrieving the community stats"); } }); function openSearch() { var community_search_text = $('.community-search-form #search-box-search').val().trim(); if(community_search_text.length > 0) { window.open("https://community.fortinet.com/t5/forums/searchpage/tab/message?searchString=" + community_search_text,"_blank"); } else { } } }); }); </script> </div> </div> <div class="C05-Container"> <section class="section--resource cs--small-padding-top "> <div class="wrap--narrow "> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h2 class=" new--design "> FortiCare Support: Customer Service </h2> </div> <div class="C32-Text text parbase"> <div class="support-service-padding-bottom"><p>At Fortinet, we’re dedicated to offering customer support whenever you need it. Our support structure is designed to provide swift and effective assistance. For details on priority definitions and steps to speed up issue resolution, please refer to the <a href="https://support.fortinet.com/Information/DocumentList.aspx" target="_blank">service description</a> document.</p> <p><b>Here’s how to get the help you need:</b></p> <ul> <li><b>For Critical Issues (Priority 1 or 2):</b><br /> <a href="/uk/support/contact#call-phone">Contact</a> our customer support team immediately.</li> <li><b>For Quick Help with Common Questions:</b><br /> Visit our <a href="https://community.fortinet.com/" target="_blank">community portal</a>, which features over 100,000 active contributors and a continuously growing knowledge base.</li> <li><b>For Non-Technical Questions:</b><br /> Check our <a href="https://support.fortinet.com/asset/#/dashboard" target="_blank">Support Portal </a>to view bulletins, registration, and managing assets.</li> <li><b>For Priority 3 or 4 Issues:</b><br /> Open a <a href="https://support.fortinet.com/support/#/tickets/all" target="_blank">web ticket </a>or use our chat service.</li> <li><b>FortiCare Essential Customers:</b><br /> You can only <a href="https://support.fortinet.com/support/#/tickets/all" target="_blank">open web tickets </a>through our portal.</li> <li><b>For Help Using the <a href="https://community.fortinet.com/t5/Customer-Service/Technical-Tip-Fortinet-Support-Portal-for-Product-Registration/ta-p/192738?externalID=FD32312" target="_blank">Fortinet Support Portal</a></b></li> </ul> <p>Please refer to the contact information below for immediate support and further assistance.</p> </div> </div> <div class="C48-Form-HTML-Snippet"> <div> <div class="view-content"> <a name="call-us"></a> <h3 class="featureheader">FortiCare Support: Customer Service</h3> <p>If your question is regarding <strong>contracts, licensing, product registration and account management </strong>you may</p> <div class="C12-Bullet-Columns"> <div class="row id-bullet-columns"> <div class="col-12 col-sm-12"> <div class="colwrapper"> <div class="icon-wrapper support-icon"><img src="/content/dam/fortinet/images/icons/assets/icon-assets-clickt-to-chat.svg" alt="live chat icon" width="60px" height="60px"/></div> <div class="icon-text"> <p style="font-size:25px;"><strong>Chat with us</strong>     <a href="javascript:void(0);" onclick="Brandmessenger.open();" style="color:#fff;"> <span class="btn" style="padding: 8px 16px; border: 1px solid rgb(35, 96, 147); box-sizing: border-box; display: inline-block; text-align: center; background-color: rgb(45, 123, 188); ">Live Chat</span></a> </p> </div> <br /><br /> <div class="icon-wrapper support-icon"> <img src="/content/dam/fortinet/images/icons/assets/icon-assets-call.svg" alt="phone icon" width="60px" height="60px"/> </div> <div class="icon-text"> <p style="font-size:25px;"><strong>Call us</strong></p> <p> Select your country below to see the regional support number, alternatively you may call our global support numbers: <br> <br> USA +1 408 542 7780 <br> USA +1 408 541 3214 (English) <br> USA +1 408 541 3215 (Spanish) <br> Canada +1 613 670 8994 <br> France +33 4 89 87 05 55 <br> Malaysia +6 032 719 7601 </p><br> <div id="selectcountry" class="selector1"> <form name="selector"> <select id="selectlocation" name="selectlocation" aria-label="country"> <option selected>Select a Country</option> <option value="1">ARGENTINA</option> <option value="2">AUSTRALIA</option> <option value="3">AUSTRIA</option> <option value="4">BAHRAIN</option> <option value="96">BANGLADESH</option> <option value="6">BELGIUM</option> <option value="7">BERMUDA</option> <option value="8">BRAZIL</option> <option value="72">BRITISH VIRGIN ISLANDS</option> <option value="9">BRUNEI</option> <option value="10">BULGARIA</option> <option value="11">CANADA</option> <option value="12">CHILE</option> <option value="13">CHINA</option> <option value="14">COLOMBIA</option> <option value="15">COSTA RICA</option> <option value="16">CROATIA</option> <option value="17">CYPRUS</option> <option value="18">CZECH REPUBLIC</option> <option value="19">DENMARK</option> <option value="20">DOMINICAN REPUBLIC</option> <option value="21">EGYPT</option> <option value="22">ESTONIA</option> <option value="23">FIJI</option> <option value="24">FINLAND</option> <option value="25">FRANCE</option> <option value="26">GERMANY</option> <option value="27">GREECE</option> <option value="28">HONG KONG</option> <option value="29">HUNGARY</option> <option value="30">ICELAND</option> <option value="31">INDIA</option> <option value="32">INDONESIA</option> <option value="33">IRELAND</option> <option value="34">ISRAEL</option> <option value="35">ITALY</option> <option value="36">JAMAICA</option> <option value="37">JAPAN</option> <option value="78">JORDAN</option> <option value="80">KUWAIT</option> <option value="39">LATVIA</option> <option value="40">LITHUANIA</option> <option value="41">LUXEMBOURG</option> <option value="42">MACAU</option> <option value="95">MAURITIUS</option> <option value="43">MALAYSIA</option> <option value="44">MEXICO</option> <option value="45">MONACO</option> <option value="46">NETHERLANDS</option> <option value="47">NEW ZEALAND</option> <option value="48">NORWAY</option> <option value="49">OMAN</option> <option value="82">PAKISTAN</option> <option value="50">PERU</option> <option value="51">PHILIPPINES</option> <option value="52">POLAND</option> <option value="53">PORTUGAL</option> <option value="54">PUERTO RICO</option> <option value="79">QATAR</option> <option value="55">ROMANIA</option> <option value="56">RUSSIA</option> <option value="57">SAUDI ARABIA</option> <option value="58">SINGAPORE</option> <option value="59">SLOVAKIA</option> <option value="60">SLOVENIA</option> <option value="61">SOUTH AFRICA</option> <option value="38">SOUTH KOREA</option> <option value="81">SRI LANKA</option> <option value="62">SPAIN</option> <option value="63">SWEDEN</option> <option value="64">SWITZERLAND</option> <option value="65">TAIWAN</option> <option value="66">THAILAND</option> <option value="67">TURKEY</option> <option value="68">TURKS & CAICOS</option> <option value="69">UKRAINE</option> <option value="70">UNITED ARAB EMIRATES</option> <option value="71">UNITED KINGDOM</option> <option value="73">UNITED STATES</option> <option value="74">US VIRGIN ISLAND</option> <option value="75">URUGUAY</option> <option value="76">VENEZUELA</option> <option value="77">VIETNAM</option> </select> </form> </div> <div id="allForms"> <form id="form1" style="display:none"> <h4><br />ARGENTINA</h4> <p>0800 266 7910 (toll free) </p> </form> <form id="form2" style="display:none"> <h4>AUSTRALIA</h4> <p>1 800 920 766 (toll free)</p> </form> <form id="form3" style="display:none"> <h4>AUSTRIA</h4> <p>0800 102 337 (toll free) </p> </form> <form id="form4" style="display:none"> <h4>BAHRAIN</h4> <p>80080483 (toll free) </p> </form> <form id="form6" style="display:none"> <h4>BELGIUM</h4> <p>0 800 70 205 (toll free) </p> </form> <form id="form7" style="display:none"> <h4>BERMUDA</h4> <p>1 833 900 7786 (toll free) </p> </form> <form id="form8" style="display:none"> <h4>BRAZIL</h4> <p>0 800 047 4892 (toll free)     </p> </form> <form id="form72" style="display:none"> <h4>BRITISH VIRGIN ISLANDS</h4> <p>1 833 900 8783 (toll free) </p> </form> <form id="form9" style="display:none"> <h4>BRUNEI</h4> <p>801 4684 (toll free) </p> </form> <form id="form10" style="display:none"> <h4>BULGARIA</h4> <p>00 800 110 0168 (toll free) </p> </form> <form id="form11" style="display:none"> <h4>CANADA</h4> <p>1 833 397 0861 (toll free)</p> </form> <form id="form12" style="display:none"> <h4>CHILE</h4> <p>800 380 290 (toll free)     </form> <form id="form13" style="display:none"> <h4>CHINA</h4> <p> 400 600 5255 (toll free)     E-mail: support_cn@fortinet.com </p> </form> <form id="form14" style="display:none"> <h4>COLOMBIA</h4> <p>01 800 754 1880 (toll free)     </p> </form> <form id="form15" style="display:none"> <h4>COSTA RICA</h4> <p>800 794 2152 (toll free)     </p> </form> <form id="form16" style="display:none"> <h4>CROATIA</h4> <p>0800 6671 (toll free)     </p> </form> <form id="form17" style="display:none"> <h4>CYPRUS</h4> <p>8009 2550 (toll free)     </p> </form> <form id="form18" style="display:none"> <h4>CZECH REPUBLIC</h4> <p>800 050 415 (toll free)     </p> </form> <form id="form19" style="display:none"> <h4>DENMARK</h4> <p> 802 003 70 (toll free) </p> </form> <form id="form20" style="display:none"> <h4>DOMINICAN REPUBLIC</h4> <p>18001485619 (toll free)    </p> </form> <form id="form21" style="display:none"> <h4>EGYPT</h4> <p> 0800 006 0470 (toll free) </p> </form> <form id="form22" style="display:none"> <h4>ESTONIA</h4> <p> 800 004 4852 (toll free) </p> </form> <form id="form23" style="display:none"> <h4>FIJI</h4> <p>008002678 (toll free)     </p> </form> <form id="form24" style="display:none"> <h4>FINLAND</h4> <p> 0 800 189 391 (toll free) </p> </form> <form id="form25" style="display:none"> <h4>FRANCE</h4> <p> 0 805 543 982 (toll free) +33 4 8987 0555 </form> <form id="form26" style="display:none"> <h4>GERMANY</h4> <p>0800 464 6872 (toll free)     </p> </form> <form id="form27" style="display:none"> <h4>GREECE</h4> <p>00 800 441 469 86 (toll free)</p> </form> <form id="form28" style="display:none"> <h4>HONG KONG</h4> <p>800 962 178 (toll free) </form> <form id="form29" style="display:none"> <h4>HUNGARY</h4> <p>06 809 930 38 (toll free)     </form> <form id="form30" style="display:none"> <h4>ICELAND</h4> <p>800 4509 (toll free) </form> <form id="form31" style="display:none"> <h4>INDIA</h4> <p> 000 800 050 3635 (toll free)</p> </form> <form id="form32" style="display:none"> <h4>INDONESIA</h4> <p>001 803 065 220 (toll free)     </p> </form> <form id="form33" style="display:none"> <h4>IRELAND</h4> <p>1 800 900 665 (toll free) </p> </form> <form id="form34" style="display:none"> <h4>ISRAEL</h4> <p>1 80 932 2276 (toll free) </p> </form> <form id="form35" style="display:none"> <h4>ITALY</h4> <p>800 140 072 (toll free)     </p> </form> <form id="form36" style="display:none"> <h4>JAMAICA</h4> <p> 1 833 900 8757 (toll free)</p> </form> <form id="form37" style="display:none"> <h4>JAPAN</h4> <p>0120 901096 ( toll free) </p> </form> <form id="form38" style="display:none"> <h4>SOUTH KOREA</h4> <p>0803 628 774 (toll free)     </p> </form> <form id="form39" style="display:none"> <h4>LATVIA</h4> <p>800 000 70 (toll free) </p> </form> <form id="form40" style="display:none"> <h4>LITHUANIA</h4> <p>8800 302 60 (toll free)     </p> </form> <form id="form41" style="display:none"> <h4>LUXEMBOURG</h4> <p>800 790 07 (toll free) </p> </form> <form id="form42" style="display:none"> <h4>MACAU</h4> <p>0800 653 (toll free) </p> </form> <form id="form43" style="display:none"> <h4>MALAYSIA</h4> <p>1 800 888 522 (toll free)     +60327197601</p> </form> <form id="form44" style="display:none"> <h4>MEXICO</h4> <p>800 422 7702 (toll free)     </p> </form> <form id="form45" style="display:none"> <h4>MONACO</h4> <p>800 94 559 (toll free) </p> </form> <form id="form46" style="display:none"> <h4>NETHERLANDS</h4> <p>0 800 023 3410 (toll free)     </p> </form> <form id="form47" style="display:none"> <h4>NEW ZEALAND</h4> <p>0800 141 198 (toll free)     </p> </form> <form id="form48" style="display:none"> <h4>NORWAY</h4> <p> 800 315 43 (toll free) </p> </form> <form id="form49" style="display:none"> <h4>OMAN</h4> <p> 800 742 23 (toll free) </p> </form> <form id="form50" style="display:none"> <h4>PERU</h4> <p>0 800 78 962 (toll free)     </p> </form> <form id="form51" style="display:none"> <h4>PHILIPPINES</h4> <p>PLDT Network: 180014411207</p> <p>Globe Network: 180089889972</p> </form> <form id="form52" style="display:none"> <h4>POLAND</h4> <p>800 080 689 (toll free)     </p> </form> <form id="form53" style="display:none"> <h4>PORTUGAL</h4> <p>800 210 634 (toll free) </p> </form> <form id="form54" style="display:none"> <h4>PUERTO RICO</h4> <p>1 833 470 3633 (toll free) </p> </form> <form id="form79" style="display:none"> <h4>QATAR</h4> <p>00 800 101158 (toll free) </p> </form> <form id="form55" style="display:none"> <h4>ROMANIA</h4> <p> 0 800 400 669 (toll free)     </p> </form> <form id="form56" style="display:none"> <h4>RUSSIA</h4> <p> 8 800 100 6491 (toll free)     </p> </form> <form id="form57" style="display:none"> <h4>SAUDI ARABIA</h4> <p> 800 850 1066 (toll free) </p> </form> <form id="form58" style="display:none"> <h4>SINGAPORE</h4> <p>1 800 403 7401 (toll free)     </p> </form> <form id="form59" style="display:none"> <h4>SLOVAKIA</h4> <p>0 800 140 951(toll free)     </p> </form> <form id="form60" style="display:none"> <h4>SLOVENIA</h4> <p>0800 831 74 (toll free) </p> </form> <form id="form61" style="display:none"> <h4>SOUTH AFRICA</h4> <p>0800 117 474 (toll free) </p> </form> <form id="form62" style="display:none"> <h4>SPAIN</h4> <p>900 031 422 (toll free)</p> <p>911 332 200 (toll)</p> </form> <form id="form63" style="display:none"> <h4>SWEDEN</h4> <p>0201 604 798 (toll free)</p> </form> <form id="form64" style="display:none"> <h4>SWITZERLAND</h4> <p>0800 005 770 (toll free)     </p> </form> <form id="form65" style="display:none"> <h4>TAIWAN</h4> <p>0809 093 557 (toll free)     </p> </form> <form id="form66" style="display:none"> <h4>THAILAND</h4> <p>1 800 019 010 (toll free) </p> </form> <form id="form67" style="display:none"> <h4>TURKEY</h4> <p>00800448826642(toll free) </p> </form> <form id="form68" style="display:none"> <h4>TURKS & CAICOS</h4> <p>1 833 900 8620 (toll free)</p> </form> <form id="form69" style="display:none"> <h4>UKRAINE</h4> <p> 0 800 60 0067 (toll free)     </p> </form> <form id="form70" style="display:none"> <h4>UNITED ARAB EMIRATES</h4> <p> 800 0 4440062 (toll free) </p> </form> <form id="form71" style="display:none"> <h4>UNITED KINGDOM</h4> <p> 0800 032 3477 (toll free) </p> </form> <form id="form73" style="display:none"> <h4>UNITED STATES</h4> <p> 1 833 930 5592 (toll free) 1 866 648 4638 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