Patient Relations | UC Davis Health

<html> <head> <META http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Patient Relations | UC Davis Health</title>   <style type="text/css"> .iw_container { max-width:800px !important; margin-left: auto !important; margin-right: auto !important; } .iw_stretch { min-width: 100% !important; } </style> <link href="/assets/css/global.min.css?v=44" type="text/css" rel="stylesheet">       <meta name="keywords" content="">   <meta name="description" content="The department of Patient Relations is here to serve as a liaison between our patients, families, and their healthcare providers.">   <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0">   <meta name="vpath" content="">   <meta name="page-locale-name" content="">  <meta name="last-modified" content="January 10, 2024"> <meta name="last-modified" content="July 01, 2024"> <meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="copyright" content="Copyright UC Regents. 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So, our collaborative research includes clinical, translational and basic science studies.</p></span></div> <div class="secondary-links col-12 col-lg-9"> <ul class="secondary-link-list"> <li class="secondary-link"><a id="secondary-links_5_1_1" href="/research/departments-programs/">Research Programs</a></li> <li class="secondary-link"><a id="secondary-links_5_1_2" href="https://studypages.com/ucdavis/home/">Search Clinical Trials</a></li> <li class="secondary-link"><a id="secondary-links_5_1_3" href="/research/news/">Clinical Research News</a></li> </ul> <div class="image-promo"><a class="image-link" href="/participate/" id="img_promo_link_5_2_1"><span class="image-wrapper"><img class="img-fluid" src="/media-resources/welcome/images/2-Level-Mega-Menu/clinical-trials-nav.jpg" alt="Adult female patient talking with doctor in clinical office"></span><span class="image-header">Participate in Clinical Trials<span class="material-symbols-rounded" 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article-body"><p>News, blogs and publications from UC Davis Health with the latest health care, patient, faculty, leadership, medical, science and research news and innovations.</p></span></div> <div class="secondary-links col-12 col-lg-9"> <ul class="secondary-link-list"> <li class="secondary-link"><a id="secondary-links_6_1_1" href="/news/response/">UC Davis Health Responds</a></li> <li class="secondary-link"><a id="secondary-links_6_1_2" href="/news/es">Noticias en Español</a></li> <li class="secondary-link"><a id="secondary-links_6_1_3" href="/news/features/">Feature Stories</a></li> <li class="secondary-link"><a id="secondary-links_6_1_4" href="/news/blogs/">Blogs and Podcasts</a></li> <li class="secondary-link"><a id="secondary-links_6_1_5" href="/news/publications/">Publications</a></li> </ul> <ul class="secondary-link-list"> <li class="secondary-link"><a id="secondary-links_6_2_1" href="/news/health-highlights/">Health Highlights Newsletter</a></li> <li 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fw"> <h1 class="sr-only sr-only-focusable">Patient Relations | UC Davis Health</h1> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionkme1vyma"> <div class="row iw_row iw_stretch" id="rowkme1vymb"> <div class="iw_columns col-lg-12" id="colkme1vymc"> <div class="iw_placeholder" id="iw_placeholder1616022190593"></div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionkme1vyme"> <div class="row iw_row iw_stretch" id="rowkme1vymf"> <div class="iw_columns col-lg-12" id="colkme1vymg"> <div class="iw_component" id="iw_comp1620842199874"> <style>#iw_comp1620842199874{}</style><div class="marquee-home-component mb-7 fw"> <div class="wrapper d-flex justify-content-center"> <div class="row flex-column flex-lg-row"> <div class="marquee-body col-lg-6 align-self-center"><span class="category" id="marquee-patient-relations-marquee-category"></span><h2 class="marquee-title">Patient Relations</h2> <p class="marquee-text">Improving Lives and Transforming Health Care</p> </div> <div class="marquee-img col-lg-6"> <div class="marquee-img-wrapper"><img src="/media-resources/patient-relations/images/Marquee/marquee.jpg" alt="Patient and healthcare worker shaking hands "></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionkme1vyve"> <div class="row iw_row iw_stretch" id="rowkme1vyvf"> <div class="iw_columns col-lg-12" id="colkme1vyvg"> <div class="iw_placeholder" id="iw_placeholder1616022190921"> <div class="iw_component" id="iw_comp1704486081427"> <style>#iw_comp1704486081427{}</style><div xmlns:xs="http://www.w3.org/2001/XMLSchema" class="basic-content wrapper d-flex justify-content-center mb-7"> <div class="sizer col-lg-10"> <div class="basic-content-container article-container row dflex justify-content-center mx-0"> <div class="basic-content-body article-body sizer col-lg-10"><p>We are committed to ensuring your experience with UC Davis Health is a positive one and welcome any feedback you would like to share with us.</p> <p>The department of Patient Relations is here to serve as a liaison between our patients, families, and their healthcare providers. We serve as the office of record for complaints and grievances for UC Davis Health. We first recommend that you discuss your concerns with the department leadership. If your concerns remain unresolved, our skillful and professional Patient Relations Analysts are available by phone, via email, or by submitting the online feedback form found below. Our goal is to partner with you to address any concerns that may arise.</p> <p>We strive to provide all patients and their families/representatives with the highest standard of care and exceptional service.</p> <p>Thank you for choosing UC Davis Health for your healthcare needs.</p></div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1704486081854"> <style>#iw_comp1704486081854{}</style><div xmlns:xs="http://www.w3.org/2001/XMLSchema" class="promo-block-2-column-component mb-7"> <div class="wrapper"> <div class="component-header"><span class="component-heading underlined">Ways to Share Your Feedback</span></div> <div class="row"> <div class="promo-block-aside contact-us col-sm-6"> <div class="wrapper"> <div class="sizer"> <div class="contact-us-container"> <div class="contact-us-card"> <div class="contact-us-body row row-cols-1"> <div class="contact-us-section col"> <div class="contact-us-tile email"> <div aria-hidden="true" class="material-symbols-rounded">email</div> <div class="contact-us-content"> <h3 class="contact-us-subtitle">Email</h3> <p class="email"><a href="mailto:hs-patientrelations@ucdavis.edu" id="email-1-1-2-column-content-patient-relations-index">hs-patientrelations@ucdavis.edu</a></p> <p class="description"></p> </div> </div> </div> <div class="contact-us-section col"> <div class="contact-us-tile phone"> <div aria-hidden="true" class="material-symbols-rounded">phone</div> <div class="contact-us-content"> <h3 class="contact-us-subtitle">Phone</h3> <p class="phone-number"><a href="tel:+19167349777" id="phone-2-1-2-column-content-patient-relations-index">916-734-9777</a></p> <p class="phone-number"><a href="tel:+18003056540" id="phone-2-2-2-column-content-patient-relations-index">800-305-6540</a></p> <p class="description">Patients or their authorized representatives may call and speak with a Patient Relations Analyst Monday–Friday, 8 a.m. to 5 p.m.</p> </div> </div> </div> <div class="contact-us-section col"> <div class="contact-us-tile directions"> <div aria-hidden="true" class="material-symbols-rounded">location_on</div> <div class="contact-us-content"> <h3 class="contact-us-subtitle">UC Davis Health Patient Relations Department</h3> <p class="location"><span class="street">2315 Stockton Blvd.</span><br><span class="locality">Sacramento, CA 95817</span></p> <p class="description"></p> <p class="linktext"></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="promo-block-body col-sm-6"> <div class="promo-text"><h3><br />Online Feedback</h3> <ul> <li><a href="https://hsform.ucdmc.ucdavis.edu/hsform/view-form?formId=ab8b6937b00943b796c6720e1af102d2&internal=Yes">Patient Relations Online Feedback Form</a></li> <li><a href="https://hsform.ucdmc.ucdavis.edu/hsform/public/form/fillForm.jsf?formId=99088e060a1847b19d169ea906c8d12b">Formulario<span> de Comentarios (Español)</span></a></li> </ul> <h3>Other Important Numbers</h3> <p>General Information, questions, and help choosing a UC Davis physician contact the <strong>Consumer Resource Center</strong> at <a href="tel:800-282-3284">800-2-UC-DAVIS</a> or <a href="tel:800-282-3284">800-282-3284</a></p> <p>24-Hour Hospital Operator<br /><a href="tel:916-734-2011">916-734-2011</a></p> <p>Physician Referral Center<br /><a href="tel:800-482-3284">800-4-UC-DAVIS</a> or <a href="tel:800-482-3284">800-482-3284</a></p> <p>MyUCDavisHealth Support Desk<br /><a href="tel:916-703-4357">916-703-4357</a></p> <p>Lost Property<br /><a href="tel:916-734-8501">916-734-8501</a> (In-Patient)<br /><a href="tel:916-734-7602">916-734-7602</a> (Emergency Department)</p></div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1704486081558"> <style>#iw_comp1704486081558{}</style><div xmlns:xs="http://www.w3.org/2001/XMLSchema" class="basic-content wrapper d-flex justify-content-center mb-7"> <div class="sizer col-lg-10"> <div class="basic-content-container article-container row dflex justify-content-center mx-0"> <div class="basic-content-body article-body sizer col-lg-10"><h2>Anthem Grievance Form</h2> <p>UC Davis Health respects the patient’s right to express dissatisfaction regarding quality of care/services and to appeal any denied claim/service. Attached you will find the applicable appeal and grievance form for Anthem members. If you have a grievance against your health plan, you should first telephone your health plan, in accordance with their appeals and grievances process.</p> <p>Anthem: 1-800-365-0609 or at the TDD line<span> </span><a href="tel:1-866-333-4823">1-866-333-4823</a><span> </span>for the hearing and speech impaired.</p> <p>Our friendly front desk staff at any of our many clinics would be happy to assist you with printing the Appeals and Grievance form, upon request. The process for submitting the appeals and grievance form is as follows:</p> <ol> <li>Print the<span> </span><a href="/media-resources/patient-relations/documents/pdfs/anthem-member-grievance-form.pdf">Anthem Appeals and Grievances Form (PDF)</a>.</li> <li>Populate the form with the appropriate information</li> <ul> <li>You may call the toll-free phone number on your member ID card to ask customer service to fill out the form for you.</li> </ul> <li>Attach any information you have to support the request.</li> <li>Send the form and any supporting information to:<br />Grievances and Appeals<br />P.O. Box 4310<br />Woodland Hills, CA 91365-4310</li> </ol> <p>The California Department of Managed Health Care is responsible for regulating health care service plans. You may wish to contact the<span> </span><a href="https://www.dmhc.ca.gov/">California Department of Managed Health Care</a>. You may follow the California DMHC link to submit an online complaint or call the California Department of Managed Health care Help Center at<span> </span><a href="tel:1-888-466-2219">1-888-466-2219</a>.</p> <h2>Point of Pride Award</h2> <p>The Point of Pride Award is presented to non-nursing, non-physician staff who demonstrate service excellence through their actions and exemplify UC Davis Health’s values of Kindness, Trust, and Inclusion. This award recognizes staff who are nominated by patients, their families, or UCDH employees: <a href="https://hsform.ucdmc.ucdavis.edu/hsform/public/form/fillForm.jsf?formId=9c050a1159264920a80320ba128ca467">POP Award Nomination Form</a></p> <h2>Nondiscrimination and Sexual Misconduct</h2> <p>UC Davis Health is dedicated to the principle of treating each community member with respect and dignity. To learn more about our commitment to nondiscrimination, please visit the <a href="https://hdapp.sf.ucdavis.edu/discrimination">UC Davis Non-Discrimination Statement</a>. To learn more about our efforts to prevent sexual misconduct and how patients can report sexual misconduct experienced in a clinical setting, please visit our <a href="https://sexualviolence.ucdavis.edu/">Sexual Violence Prevention and Response</a> website.<a href="/him/"></a></p> <h2>Additional UC Davis Health Resources</h2> <ul> <li><a href="/patients-visitors/insurance-billing/">UC Davis Patient Financial Services</a></li> <li><a href="/patients-visitors/patient-rights/">Patient Rights/Responsibilities</a></li> <li><a href="/him/">Health Information Management</a></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionkme1vyva"> <div class="row iw_row iw_stretch" id="rowkme1vyvb"> <div class="iw_columns col-lg-12" id="colkme1vyvc"> <div class="iw_component" id="iw_comp1616022190917"> <style>#iw_comp1616022190917{}</style><footer class="mx-n4 mx-md-n5 fw"> <div class="site-footer px-4 px-md-5"></div> <div 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