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Help Center | Velaro

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class="dropdown-list-product w-dropdown-list"><div class="dropdown-grid"><div class="product-menu-dropdown"><h4 class="h4-dropdown-menu">Communication Tools</h4><div class="nav-link-icon tablet-version"><div class="menu-title-and-link"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/612d85a5b1aec80ec5bb2fce_Live-Chat-Velaro.png" alt="Velaro Live Chat" class="menu-image"/></div><div class="menu-text"><a href="/web/20230329203559/https://velaro.com/product/live-chat" class="dropdown-nav-link w-dropdown-link">Live Chat</a><div class="text-block-32">Connect in real-time conversations that matter</div></div></div><div class="nav-link-icon tablet-version"><div class="menu-title-and-link"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/62a7f80233ce1b9f1fd63ff6_Voice-Velaro-8.png" alt="Velaro click to call" class="menu-image"/></div><div class="menu-text"><a href="/web/20230329203559/https://velaro.com/product/voice" class="dropdown-nav-link w-dropdown-link">Voice</a><div class="text-block-32">Communicate with site visitors via Click-to-Call and VoIP</div></div></div><div class="nav-link-icon tablet-version"><div class="menu-title-and-link"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/62b920718101001a4d55228b_Messaging-Velaro-8.png" alt="Messaging velaro" class="menu-image"/></div><div class="menu-text"><a href="/web/20230329203559/https://velaro.com/product/messaging" class="dropdown-nav-link w-dropdown-link">Messaging</a><div class="text-block-32">Bring your brand to your customers</div></div></div></div><div class="product-menu-dropdown"><h4 class="h4-dropdown-menu">Productivity Tools</h4><div class="nav-link-icon tablet-version"><div class="menu-title-and-link"><img 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Us</a><div class="text-block-32">Explore the many ways to connect with our sales and support team</div></div></div></div></nav></div></nav><div class="nav-bar-buttons"><a href="http://web.archive.org/web/20230329203559/https://app.velaro.com/account/login" target="_blank" class="login-button outlined wide w-button">Sign In</a><a href="/web/20230329203559/https://velaro.com/register-trial" class="green-button-velaro wide w-button">Try it Free</a><div class="menu-button-3 w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div><div data-collapse="medium" data-animation="default" data-duration="400" data-w-id="7abc5b31-d438-a420-b6d5-220e6a734dce" data-easing="ease" data-easing2="ease" role="banner" class="navbar-white w-nav"><a href="/web/20230329203559/https://velaro.com/" class="navbar-logo w-nav-brand"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/5fcd154614be4d62b617765a_Velaro_Logo_Full%20Color.svg" width="125" alt="Velaro logo" class="velaro-logo"/></a><nav role="navigation" class="nav-menu mobile w-nav-menu"><div><div data-hover="false" data-delay="0" class="dropdown-mobile w-dropdown"><div class="nav-dropdown-link w-dropdown-toggle"><div class="w-icon-dropdown-toggle"></div><div class="text-block-38">Product</div></div><nav class="nav-dropdown-list w-dropdown-list"><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/612d85a5b1aec80ec5bb2fce_Live-Chat-Velaro.png" width="45" alt="Velaro Live Chat" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/product/live-chat" class="dropdown-nav-link w-dropdown-link">Live Chat</a></div><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/62a7f80233ce1b9f1fd63ff6_Voice-Velaro-8.png" width="45" alt="Velaro click to call" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/product/voice" class="dropdown-nav-link w-dropdown-link">Voice</a></div><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/612d85a5be86e61f3b31c221_Messaging-Velaro.png" width="45" alt="Velaro Messaging" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/product/messaging" class="dropdown-nav-link w-dropdown-link">Messaging <span class="beta-tiny-text">-BETA</span></a></div><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/62ba46eec903085b547a6bca_AI-Chatbots-8.png" width="45" alt="Velaro chatbot" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/product/chatbots" class="dropdown-nav-link w-dropdown-link">Chatbots</a></div><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/612d85a49eea7fa476f7a9de_Knowledge-Base-Velaro.png" width="45" alt="Velaro Knowledge Base" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/product/knowledgebase" class="dropdown-nav-link w-dropdown-link">Knowledge Base</a></div><div class="nav-link-icon tablet-version integrations"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/627a09806398e02379f10bc6_Integrations_2.png" width="45" alt="Velaro integrations" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/integrations" class="dropdown-nav-link w-dropdown-link">Integrations<span class="beta-tiny-text">- Beta</span></a></div></nav></div><div data-hover="false" data-delay="4" class="dropdown-mobile w-dropdown"><div class="nav-dropdown-link w-dropdown-toggle"><div class="w-icon-dropdown-toggle"></div><div class="text-block-39">Resources</div></div><nav class="nav-dropdown-list w-dropdown-list"><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/612d85a4baed453978adb1f1_Help-Center-Velaro.png" width="45" alt="" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/help-center" aria-current="page" class="dropdown-nav-link w-dropdown-link w--current">Help Center</a></div><div class="nav-link-icon tablet-version"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/618c7367b724e871a971640d_Velaro-Blog.png" width="45" alt="" class="menu-image"/><a href="/web/20230329203559/https://velaro.com/blog" class="dropdown-nav-link w-dropdown-link">Blog</a></div><div class="nav-link-icon tablet-version"><img 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class="green-button-velaro mobile-button w-button">Try it Free</a><div class="menu-mobile w-nav-button"><div class="menu-button-toggle w-icon-nav-menu"></div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/5d9bdb47e33988153315c03a_icon-x.svg" loading="lazy" alt="" class="menu-button-cross"/></div></div></div></div></div><div class="small-hero wf-section"><div data-w-id="e082af35-d346-66e3-6873-c271f399d4f6" style="-webkit-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="hero-help-wrapper"><h1 class="heading-1-white center">Help Center</h1><div class="search-bar"><div class="w-embed w-script"><script> window.addEventListener("load", function() { $("form").on("submit", function(e) { e.preventDefault(); var baseUrl = "http://web.archive.org/web/20230329203559/https://help.velaro.com/search" var qs = $.param({ term: $("#search").val() }) window.open(baseUrl + "?" + qs, "_blank") }) }) </script></div><form action="/web/20230329203559/https://velaro.com/search" class="search w-form"><input type="search" class="search-input w-input" maxlength="256" name="query" placeholder="Search topics and articles..." id="search" required=""/><input type="submit" value="Search" class="search-button w-button"/></form></div></div></div><div class="search-results wf-section"><div data-w-id="61a4b215-4fcc-336a-d22b-acba746eaedd" style="-webkit-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 20px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="help-topics-container"><h2 class="h2-heading-30">Help by category </h2><div class="container help-center"><div class="w-layout-grid grid-9"><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/93/quick-start-guide" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6cbd3c5792e9d49839_Getting%20Started-8.png" loading="lazy" width="100" alt="Getting started"/><h3 class="h3-topic-title">Getting started</h3><p class="paragraph-card hc">Learn the basics and set up your account. </p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/113/account-settings-overview" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6c0c924bc7997df279_Account%20Managment-8.png" loading="lazy" width="100" alt="Account"/><h3 class="h3-topic-title">Account </h3><p class="paragraph-card hc">Manage your profile settings, location information, time zone, and social media links.</p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/26/workflow-overview" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6c5d4832e24a05e4cf_Workflow-8.png" loading="lazy" width="100" alt="Workflows"/><h3 class="h3-topic-title">Workflow</h3><p class="paragraph-card hc">Customize sequential stages for both visitors and agents engagement experiences.</p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/96/velaro-chatbot-features-and-controls" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6c9c10c9cf920397e2_Chatbots-8.png" loading="lazy" width="100" alt="Chatbots "/><h3 class="h3-topic-title">Chatbots</h3><p class="paragraph-card hc">Build your chatbot flows and conversation paths.</p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/191/integrations" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6cd9a5e75753631231_Integrations-8.png" loading="lazy" width="100" alt="Integrations"/><h3 class="h3-topic-title">Integrations</h3><p class="paragraph-card hc">Connect your Velaro tools with your favorite apps and services.</p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a><a href="http://web.archive.org/web/20230329203559/https://help.velaro.com/article/165/reports" target="_blank" class="topic-category-card w-inline-block"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/6276bb6c218d328943d64316_Reporting-8.png" loading="lazy" width="100" alt="Reporting"/><h3 class="h3-topic-title">Reporting</h3><p class="paragraph-card hc">Reports and metrics to keep track of your business goals. </p><div class="see-articles-wrapper"><div class="text-block-26">See all articles</div><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/60efac279a50da8187e6547c_Arrow_Right_Blue.svg" loading="lazy" alt="" class="arrow"/></div></a></div></div></div></div><div class="section call-to-action wf-section"><div data-w-id="fba5492c-c525-7af2-fff2-589d5a71bceb" class="container container-narrow cta-bottom"><h2 class="heading-1-white no-space-top">Give yourself a free try!</h2><h3 class="heading-3-size-25">Engage with your prospects and customers today</h3><div class="small-text-information">No credit card required</div><div class="trial-request-form w-form"><form id="wf-form-Free-Trial-Small-Form" name="wf-form-Free-Trial-Small-Form" data-name="Free Trial Small Form" action="http://web.archive.org/web/20230329203559/https://c91d-173-90-221-235.ngrok.io/trial/submit/part" method="post" class="cta-form-wrapper"><input type="text" class="form-input w-input" maxlength="256" name="Name" data-name="Name" placeholder="Full name" id="Name-2" required=""/><input type="email" class="form-input w-input" maxlength="256" name="Email-4" data-name="Email 4" placeholder="Business email" id="Email-4" required=""/><input type="submit" id="trial-submit-btn" value="Get Started" data-wait="Please wait..." class="button-green button-wide yellow w-button"/></form><div class="form-success w-form-done"><div class="div-block-30"><div class="get-started-wrapper"><img src="http://web.archive.org/web/20230329203559im_/https://assets.website-files.com/5d9bdb47e3398840df15bfe3/5fec05061a64766c3563c568_Trial_Checkmark_Icon.png" loading="lazy" width="140" alt="" class="image-50"/><h5 class="h3-size-25-medium">You&#x27;re almost there!</h5><p class="paragraph-9">Please check your email and follow the instructions <br/>to finish setting up your Velaro Trial Account.</p></div></div></div><div class="text-block-12"></div><div class="form-error w-form-fail"><div class="error-message-block"><div 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