CINXE.COM

Order Tracking

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</script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/> <title>Order Tracking</title> <meta name="keywords" content=""/> <meta name="description" content=""/> <link rel="stylesheet" href="/web/20130901031917cs_/https://my.bigpond.com/res/bx/css/bx.css"/> <link rel="stylesheet" href="/web/20130901031917cs_/https://my.bigpond.com/res/bx/css/bx-ui.css"/> <link rel="stylesheet" type="text/css" href="/web/20130901031917cs_/https://my.bigpond.com/res/css/sc_1308_0_6.css"/> <script src="/web/20130901031917js_/https://my.bigpond.com/res/bx/js/libs/modernizr-2.0.4.min.js"></script> <script src="/web/20130901031917js_/https://my.bigpond.com/res/bx/js/libs/jquery-1.5.1.min.js"></script> <script src="/web/20130901031917js_/https://my.bigpond.com/res/bx/js/libs/jquery-ui-1.8.13.custom.min.js"></script> <script src="/web/20130901031917js_/https://my.bigpond.com/res/bx/js/libs/jquery.tools.tooltip.min.js"></script> <!-- START javascriptHeadFragment --> <script type="text/javascript" src="/web/20130901031917js_/https://my.bigpond.com/res/webcore-resources/js/general.js;jsessionid=D8AA1142DCAE09A8416D2ECC715A3ECA"></script> <!-- END javascriptHeadFragment --> <link rel="stylesheet" href="/web/20130901031917cs_/https://my.bigpond.com/staticview/res/css/bphf_menu4.css" type="text/css"/> <script type="text/javascript" src="/web/20130901031917js_/https://my.bigpond.com/staticview/res/js/bphf_menu.js"></script> </head> <body> <header> <div id="bphf-top" class="bphfs" xmlns="http://www.w3.org/1999/xhtml"> <div id="bphf-header"> <div id="bphf-logo"><img src="/web/20130901031917im_/https://my.bigpond.com/staticview/res/img/sin.gif" alt="BigPond" height="39" width="157"/></div> </div> </div> </header> <article id="bx-page"> <div id="bx-page-header" class="bx-988"> <div id="bx-page-tools" class="bx-row bx-first"> <section class="bx-s-11 bx-first bx-last"> <div class="bx-content-left bx-first bx-last bx-right"> <a id="bx-unmetered" class="bx-unmetered-light" title="BigPond Sport, Movies, Music and Games downloads, video streams and editorial content are unmetered for most BigPond Broadband members." href="https://web.archive.org/web/20130901031917/http://go.bigpond.com/unmetered/"></a> <a href="https://web.archive.org/web/20130901031917/http://www.bigpond.com/mybigpond/default.asp">Log In</a> <br class="bx-clear"/> </div> </section> <br class="bx-clear"/> </div> <div id="bx-page-head" class="bx-row"> <section class="bx-s-21 bx-first"> <div class="bx-content-left bx-first bx-last"> <h1><!-- START pageHeadTitle -->MY BIGPOND<!-- END pageHeadTitle --></h1> <!-- START pageHeadLeftFragment --> <!-- END pageHeadLeftFragment --> </div> </section> <section class="bx-s-21 bx-last"> <div class="bx-content-left bx-first bx-last"> <nav id="bx-nav-1st"> <!-- START pageHeadRightFragment --> <!-- purposely left empty because if not standard.tag will try to fill something in :-( --> <!-- END pageHeadRightFragment --> </nav> <br class="bx-clear"/> </div> </section> <br class="bx-clear"/> </div> <div id="bx-page-header-banner" class="bx-row bx-last"> <section class="bx-s-11 bx-first bx-last"> <div class="bx-content-left bx-first bx-last"> <!-- START pageHeaderBannerFragment --> <br/><br/><br/> <!-- END pageHeaderBannerFragment --> </div> </section> <br class="bx-clear"/> </div> </div> <div id="bx-page-body-1" class="bx-page-body bx-first"> <div id="bx-page-content-1" class="bx-page-content"> <div id="centerColumn" class="bx-col-center"> <div class="bx-main bx-964"> <div class="bx-row bx-first"> <section class="bx-float-l"> <!-- START pageBodyOneLeftFragment --> <h2>My order status</h2> <!-- END pageBodyOneLeftFragment --> </section> <section class="bx-float-r"> <div class="bx-content-left bx-first bx-last"> <!-- START pageBodyOneRightFragment --> <!-- END pageBodyOneRightFragment --> </div> </section> <br class="bx-clear"/> </div> <br class="bx-clear"/> </div> </div> </div> </div> <div id="bx-page-body-2" class="bx-page-body bx-last"> <div id="bx-page-content-2" class="bx-page-content"> <div class="bx-col-center"> <div class="bx-main bx-964"> <!-- START mainContentFragment --> <form class="bx-form" method="post" name="com.bigpond.web.selfcare.struts.form.myorderstatus.MyOrderStatusForm@73c029d8"> <p>You can search for your Order to check its status either using your BigPond Email Address &amp; Password (BigPond login details), or by entering your Order Number and Post Code.</p><p>Click the appropriate button to choose the way you want to search for your Order:</p> <!-- start --> <div class="bx-panel bx-panel-light bx-border"> <div class="bx-content-left bx-first"> <!-- FORM PANEL --> <fieldset class="bx-fieldset"> <div class="bx-form-row"> <div class="bx-width-20 bx-box bx-float-l"> <input type="radio" class="radiobox" name="searchMethodRadio" value="USERNAME_METHOD" id="usernameAndPasswordMethod" onclick="toggleSearchMethod(this.value)" checked="true"/> </div> <div class="bx-width-400 bx-box bx-float-l"> <label for="usernameAndPasswordMethod">BigPond Email address &amp; password (BigPond login details) </label> </div> </div> <div class="bx-form-row"> <div class="bx-width-20 bx-box bx-float-l"> <input type="radio" class="radiobox" name="searchMethodRadio" value="ORDERNUMBER_METHOD" id="orderNumberAndPostcodeMethod" onclick="toggleSearchMethod(this.value)"/> </div> <div class="bx-width-400 bx-box bx-float-l"> <label for="orderNumberAndPostcodeMethod">Order number &amp; Post code </label> </div> </div> </fieldset> </div> </div> <!-- end --> <!-- <table cellpadding="3" cellspacing="3" border="0" width="100%" class="formTable" summary="layout"> <tr> <td> <input type="radio" class="radiobox" name="searchMethodRadio" value="USERNAME_METHOD" id="usernameAndPasswordMethod" onClick="toggleSearchMethod(this.value)" checked="true" /> </td> </tr> <tr> <td> <input type="radio" class="radiobox" name="searchMethodRadio" value="ORDERNUMBER_METHOD" id="orderNumberAndPostcodeMethod" onClick="toggleSearchMethod(this.value)" /> </td> </tr> </table> --> <input type="hidden" class="formElement" name="searchMethod" id="searchMethod" value="USERNAME_METHOD"/> <br/> <br/> <div id="usernameAndPasswordFields" style="display:block"> <p>Please enter your BigPond Email Address and Password, then click <strong>Confirm</strong></p> <br/> <!-- start --> <div class="bx-panel bx-panel-light bx-border"> <div class="bx-content-left bx-first"> <div class="bx-form-row"> <div class="bx-width-200 bx-box bx-float-l"> <label class="bx-label bx-label-r bx-input-mandatory" for="nameText">BigPond Email address </label> </div> <div class="bx-width-350 bx-box bx-float-l"> <input class="bx-form-input bx-form-textbox" type="text" name="username" id="nameText" value="username" onfocus="if (this.value == 'username') this.value='';this.style.color = '#000000'" style="color: grey" class="formElement" size="16"/> @bigpond.com </div> </div> <div class="bx-form-row"> <div class="bx-width-200 bx-box bx-float-l"> <label class="bx-label bx-label-r bx-input-mandatory" for="passwordText">Password </label> </div> <div class="bx-width-150 bx-box bx-float-l"> <input type="password" class="bx-form-input bx-form-textbox" type="text" onfocus="if (this.value == 'password') this.value='';this.style.color = '#000000'" id="passwordText" value="password" style="color: gray" size="16" name="password"/> </div> </div> </div> </div> </div> <!-- end --> <div id="orderNumberAndPostcodeFields" style="display:none"> <div class="bx-panel bx-panel-light bx-border"> <p>Please enter your Order Number and Postcode, then click <strong>Confirm</strong></p> <br/> <table class="bx-table-clear"> <tr> <td style="width: 92px"><label for="ordernumber">Order number </label> </td> <td><input type="text" class="formElement" name="ordernumber" id="ordernumber" size="10" maxlength="10"/> </td> <td style="font-size: 9px; padding-left: 6px"><em>(Your Order Number starts with two letters followed by between 3 and 8 numbers)</em> </td> </tr> <tr> <td><label for="postcode">Post code </label> </td> <td><script language="javascript" type="text/javascript"> <!-- function isRestricted(e, type, element, action) { var r1s = 0, r1e = 0, r2s = 0, r2e = 0, r3s = 0, r3e = 0; var keyCode = null; if(navigator.userAgent.indexOf("Gecko") != -1) keyCode = e.charCode; else if(document.all) keyCode = e.keyCode; else keyCode = e.which; if(e.ctrlKey) keyCode = 0; // allow control characters if(navigator.userAgent.indexOf("Safari") != -1) if(keyCode == 8 || keyCode == 9 || keyCode == 25 || keyCode > 255) keyCode=0; switch(type) { case "numeric": r1s = 48; r1e = 57; break; case "decimal":{ r1s = 48; r1e = 57; r2s = 46; r2e = 46; if (isSpecificKey(keyCode, 46, 46, 0, 0, 0, 0)) { for (var i=0; i < element.value.length; i++) { if (element.value.charAt(i) == ".") { if(document.getElementById) { if(window && window.event) window.event.returnValue = false; if(window && window.event) window.event.cancelBubble = false; if(e.preventDefault) e.preventDefault(); if(e.stopPropagation) e.stopPropagation(); } else return false; } } } break;} case "alpha": r1s = 65; r1e = 90; r2s = 97; r2e = 122; break; case "alphanumeric": r1s = 65; r1e = 90; r2s = 97; r2e = 122; r3s = 48; r3e = 57; break; } if(action == "paste") { if(typeof(clipboardData) != "undefined") { var cbtext = clipboardData.getData("Text"); var newcbtext = stripInvalidCharacters(cbtext, r1s, r1e, r2s, r2e, r3s, r3e); if(type == "decimal") { var str = element.value; var newtext = ""; if(str.indexOf(".") != -1) { for(var i = 0; i < newcbtext.length; i++) if(str.charCodeAt(i) != 46) newtext += str.charAt(i); newcbtext = newtext; } } clipboardData.setData("Text", newcbtext); } else { element.value = stripInvalidCharacters(element.value, r1s, r1e, r2s, r2e, r3s, r3e); if(type == "decimal") { var str = element.value; var newtext = ""; if(str.indexOf(".") != -1 && str.indexOf(".") != str.length - 1) { for(var i = str.indexOf(".")+1; i < str.length; i++) if(str.charCodeAt(i) != 46) newtext += str.charAt(i); element.value = str.substring(0, element.value.indexOf(".")+1) + newtext; } } } return true; } else { if(!isSpecificKey(keyCode, r1s, r1e, r2s, r2e, r3s, r3e) && keyCode != 0) { if(document.getElementById) { if(window && window.event) window.event.returnValue = false; if(window && window.event) window.event.cancelBubble = false; if(e.preventDefault) e.preventDefault(); if(e.stopPropagation) e.stopPropagation(); } else return false; } else return true; } } function stripInvalidCharacters(str, r1s, r1e, r2s, r2e, r3s, r3e) { var newtext = ""; for(var i = 0; i < str.length; i++) { if((str.charCodeAt(i) >= r1s && str.charCodeAt(i) <= r1e) || (r2s != 0 && r2e != 0 && str.charCodeAt(i) >= r2s && str.charCodeAt(i) <= r2e) || (r3s != 0 && r3e != 0 && str.charCodeAt(i) >= r3s && str.charCodeAt(i) <= r3e)) newtext += str.charAt(i); } return newtext; } function isSpecificKey(keyCode, r1s, r1e, r2s, r2e, r3s, r3e) { return (keyCode >= r1s && keyCode <= r1e) || (r2s != 0 && r2e != 0 && keyCode >= r2s && keyCode <= r2e) || (r3s != 0 && r3e != 0 && keyCode >= r3s && keyCode <= r3e); } //--> </script> <input type="text" onkeypress="return isRestricted(event, 'numeric', this, 'key')" onpaste="return isRestricted(event, 'numeric', this, 'paste')" oninput="return isRestricted(event, 'numeric', this, 'paste')" class="formElement" name="postcode" id="postcode" size="6" maxlength="4"/> </td> <td style="font-size: 9px; padding-left: 6px"><em>(The post code of the address where your service is to be activated)</em> </td> </tr> </table> </div> </div> <div style="text-align: left;"> <br/> <strong>Alert: Due to the popularity of BigPond's new broadband plans, some customers may experience delays in order processing. We apologise for these delays and will process your order as soon as possible.</strong> </div> <br/> <div> <nav> <ul class="bx-list-action bx-orientation-h"> <li class="bx-command bx-first bx-last"> <a class="bx-button bx-button-orange" href="#" onclick="javascript: SubmitIt('com.bigpond.web.selfcare.struts.form.myorderstatus.MyOrderStatusForm@73c029d8', 'nextButton');return false;"> Confirm </a> <input id="nextButton.name" type="HIDDEN" name="nextButton.name"/> </li> </ul> </nav> Go to <a href="https://web.archive.org/web/20130901031917/http://bigpond.com/" onmouseover="window.status='BigPond';return true;" onmouseout="window.status=window.defaultStatus;return true;"> BigPond.com </a> </div> </form> <script type="text/javascript"> <!-- function toggleSearchMethod(sMethod) { document.getElementById("searchMethod").value = sMethod; if (sMethod == "ORDERNUMBER_METHOD") { document.getElementById("usernameAndPasswordFields").style.display = "none"; document.getElementById("orderNumberAndPostcodeFields").style.display = "block"; } else { document.getElementById("usernameAndPasswordFields").style.display = "block"; document.getElementById("orderNumberAndPostcodeFields").style.display = "none"; } } //--> </script> <!-- END mainContentFragment --> <br class="bx-clear"/> </div> </div> <!-- START otherContentFragment --> <!-- END otherContentFragment --> <br class="bx-clear"/> </div> <br class="bx-clear"/> </div> <br class="bx-clear"/> <div id="bx-page-footer"></div> <br class="bx-clear"/> </article> <footer> <div id="bphf-bottom" class="bphfs" xmlns="http://www.w3.org/1999/xhtml"> <div id="bphf-foot"> <div id="bphf-footlogo"> <a href="https://web.archive.org/web/20130901031917/http://www.bigpond.com/home/index.jsp?ref=Net-Foot-BPlogo" title="BigPond"><img src="/web/20130901031917im_/https://my.bigpond.com/staticview/res/img/sin.gif" width="113" height="24" alt="BigPond"/> </a> <br class="bphf-clear"/> </div> <ul id="bphf-footer"/> </div> </div> </footer> <script> $(document).ready(function(){ $('.bx-tab-base').tabs({ajaxOptions: {error: function( xhr, status, index, anchor ) {$( anchor.hash ).html('Content currently unavailable.');}}}); $('.bx-tooltip-trigger').tooltip({ position: 'bottom right', opacity: 0.7,tipClass: 'bx-tooltip'}); /* equal panel heights in rows */ $('.bx-row').each(function(){ var bxBoxHeights=[]; this.bxMaxHeight=0; this.bxChildren=$('section',this).children('.bx-panel'); if (this.bxChildren.length > 1) {/*exclude if only 1 child*/ this.bxChildren.each(function(){ bxBoxHeights.push($(this).height()); }); this.bxMaxHeight=Math.max.apply(null,bxBoxHeights);/*calc max height*/ this.bxChildren.css({'height':this.bxMaxHeight});/*update article heights*/ } }); }); </script> <!-- end scripts--> <!--[if lt IE 7 ]> <script src="/res/bx/js/libs/dd_belatedpng.js"></script> <script>DD_belatedPNG.fix("img, .png_bg"); // Fix any <img> or .png_bg bg-images. 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