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srcset="https://www.haptic.ro/wp-content/uploads/2015/09/cropped-cropped-LOGO-300x68.png 300w, https://www.haptic.ro/wp-content/uploads/2015/09/cropped-cropped-LOGO.png 360w" sizes="(max-width: 300px) 100vw, 300px" /></a><p class="wp-caption-text"><p align="justify">Our goal is your target in a future visionary way to create a synergy business bridge between SME’s companies and R&D laboratories to merge together in revolutionary and innovation projects. </p></p></div></li><li class='mega-menu-item mega-menu-item-type-widget widget_recent_entries mega-menu-columns-2-of-6 mega-menu-item-recent-posts-2' id='mega-menu-item-recent-posts-2'> <h4 class="mega-block-title">Recent Posts</h4> <ul> <li> <a href="https://www.haptic.ro/european-commission-greenlights-e578-million-aid-for-romanian-energy-intensive-firms/">European Commission Greenlights €578 Million Aid for Romanian Energy-Intensive Firms</a> </li> <li> <a href="https://www.haptic.ro/next-gen-haptic-patch-enhancing-touch-sensation-through-innovation/">Next-Gen Haptic Patch: Enhancing Touch Sensation Through Innovation</a> </li> <li> <a href="https://www.haptic.ro/plasma-coated-paper-a-sustainable-alternative-to-plastic-packaging/">Plasma-Coated Paper: A Sustainable Alternative to Plastic Packaging</a> </li> <li> <a href="https://www.haptic.ro/cisolar-greenbattery-2024-transforming-clean-energy-landscapes-in-southeast-europe/">CISOLAR & GREENBATTERY 2024: Transforming Clean Energy Landscapes in Southeast Europe</a> </li> <li> <a href="https://www.haptic.ro/eu-invests-e4-8-billion-of-emissions-trading-revenues-in-innovative-net-zero-projects/">EU invests €4.8 billion of emissions trading revenues in innovative net-zero projects</a> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-megamenu 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class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-current-menu-item mega-page_item mega-page-item-24272 mega-current_page_item mega-menu-item-24275' id='mega-menu-item-24275'><a class="mega-menu-link" href="https://www.haptic.ro/the-european-online-dispute-resolution-odr/" aria-current="page">The European Online Dispute Resolution (ODR)</a></li></ul> </li></ul></div> </nav> </div> </div>  <div class="clear"></div> </header>  <div id="content" class="site-content"> <div class="container"> <div class="content-left-wrap col-md-9"> <div id="primary" class="content-area"> <main itemscope itemtype="http://schema.org/WebPageElement" itemprop="mainContentOfPage" id="main" class="site-main"> <article id="post-24272" class="post-24272 page type-page status-publish has-post-thumbnail hentry"> <header class="entry-header"> <span class="date updated published">02/09/2022</span> <span class="vcard author byline"><a href="https://www.haptic.ro/author/d-chirtes/" class="fn">Haptic</a></span> <h1 class="entry-title" itemprop="headline">The European Online Dispute Resolution (ODR)</h1> </header> <div class="entry-content"> <section id="inline-nav-1"> <h2 class="ecl-heading ecl-heading--h2" style="text-align: justify;">Why the ODR platform matters for traders</h2> <div id="attachment_24273" style="width: 260px" class="wp-caption alignleft"><a href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noopener"><img aria-describedby="caption-attachment-24273" loading="lazy" class="wp-image-24273" src="https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-300x300.jpg" alt="" width="250" height="250" srcset="https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-300x300.jpg 300w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-150x150.jpg 150w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-480x480.jpg 480w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-250x250.jpg 250w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-174x174.jpg 174w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-555x555.jpg 555w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution-100x100.jpg 100w, https://www.haptic.ro/wp-content/uploads/2022/09/keySolution.jpg 720w" sizes="(max-width: 250px) 100vw, 250px" /></a><p id="caption-attachment-24273" class="wp-caption-text">Source: SOL platform</p></div> <p class="ecl-paragraph" style="text-align: justify;">The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. All online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform and an e-mail address for the ODR platform to contact you (Article 14 of the Regulation (EU) No <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1426859531321&uri=CELEX:32013R0524" target="_blank" rel="noopener">524/2013 </a>).</p> <p class="ecl-paragraph" style="text-align: justify;">If you have received a notification from the ODR platform, it means a consumer has an unresolved problem with a good or service purchased from your online store and chose to use the ODR platform to find a solution.</p> <h3 class="ecl-heading ecl-heading--h3" style="text-align: justify;">Resolve directly with the consumer</h3> <p class="ecl-paragraph" style="text-align: justify;">The consumer may choose to share the details in the draft complaint form with you, before officially submitting the complaint, to see if a direct solution to the dispute is possible (direct talks). You will be able to exchange messages directly through your dashboard and send attachments such as product photos.</p> <h3 class="ecl-heading ecl-heading--h3" style="text-align: justify;">Resolve through a dispute resolution body</h3> <p class="ecl-paragraph" style="text-align: justify;">If the notification concerns a complaint, this means the consumer would like to refer the problem to an approved dispute resolution body. The dispute resolution bodies listed on the ODR platform meet strict standards of quality and independence.</p> <p class="ecl-paragraph" style="text-align: justify;">A dispute resolution body is a neutral third party that helps consumers and traders solve disputes in a non-confrontational way. They are usually less expensive and quicker than going to court.</p> <p class="ecl-paragraph" style="text-align: justify;">You will have 30 days to agree on a dispute resolution body to handle your case, <a href="https://ec.europa.eu/consumers/odr/userguide/?lang=en&page=trad_send_adr_list=2/userguide/?page=trad_send_adr_list=2" target="_blank" rel="noopener">learn more</a> . Failing that, the consumer will be advised on other tools to protect their rights and obtain redress.</p> </section> <section id="inline-nav-2"> <h2 class="ecl-heading ecl-heading--h2">Trader obligations</h2> <p class="ecl-paragraph">If you trade online in the EU, Norway, Iceland or Liechtenstein, you have the following obligations in relation to the ODR platform. These obligations APPLY TO ALL ONLINE TRADERS whether they intend to use the ODR platform or not:</p> <ol class="ecl-paragraph"> <li>You have to clearly provide your e-mail address on your website. Providing only an interactive contact form is not sufficient.</li> <li>You have to provide a link from your website to the Online Dispute Resolution platform <a class="ecl-link" href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noopener">ec.europa.eu/consumers/odr.</a> This link has to be visible and easily accessible on the website.</li> </ol> </section> <section id="inline-nav-3"> <h2 class="ecl-heading ecl-heading--h2" style="text-align: justify;">Start using ODR</h2> <p class="ecl-paragraph" style="text-align: justify;">Registering on the ODR platform will make it easier for your customers to engage with you if they have a problem. It will help you avoid unnecessary escalation of complaints by receiving them before the consumer turns to other mechanisms to resolve their dispute.</p> <p class="ecl-paragraph" style="text-align: justify;">If you receive a request from your customer through the ODR platform, you will need to register to respond.</p> <h3 class="ecl-heading ecl-heading--h3" style="text-align: justify;">To register you have to <a class="ecl-link" href="https://ec.europa.eu/consumers/odr/security/?event=security.register" target="_blank" rel="noopener">create an EU login</a></h3> </section> <div class="addtoany_share_save_container addtoany_content addtoany_content_bottom"><div class="a2a_kit a2a_kit_size_32 addtoany_list" data-a2a-url="https://www.haptic.ro/the-european-online-dispute-resolution-odr/" data-a2a-title="The European Online Dispute Resolution (ODR)"><a class="a2a_button_linkedin" href="https://www.addtoany.com/add_to/linkedin?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="LinkedIn" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_facebook" href="https://www.addtoany.com/add_to/facebook?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="Facebook" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_twitter" href="https://www.addtoany.com/add_to/twitter?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="Twitter" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_whatsapp" href="https://www.addtoany.com/add_to/whatsapp?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="WhatsApp" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_reddit" href="https://www.addtoany.com/add_to/reddit?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="Reddit" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_wordpress" href="https://www.addtoany.com/add_to/wordpress?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="WordPress" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_google_gmail" href="https://www.addtoany.com/add_to/google_gmail?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="Gmail" rel="nofollow noopener" target="_blank"></a><a class="a2a_button_email" href="https://www.addtoany.com/add_to/email?linkurl=https%3A%2F%2Fwww.haptic.ro%2Fthe-european-online-dispute-resolution-odr%2F&linkname=The%20European%20Online%20Dispute%20Resolution%20%28ODR%29" title="Email" rel="nofollow noopener" target="_blank"></a><a class="a2a_dd addtoany_share_save addtoany_share" href="https://www.addtoany.com/share"></a></div></div> </div> </article> </main> </div> </div> <div class="sidebar-wrap col-md-3 content-left-wrap"> <div id="secondary" class="widget-area" role="complementary"> <style type="text/css"> .qtranxs_widget ul { margin: 0; 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