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Contact Us - My Red Cross
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1.5; } .container { padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; } .popular-questions{ padding-left:20px; } .breadcrumb{ padding-left:20px; font-size:1.1429em; } .contact-us-text{ margin-left:0px; } .contact-us-text2{ margin-left:0px; } .useful-link-text{ margin-left:20px !important; } .reachout-text{ text-align:center; padding-left:10px; padding-right:10px; } .looking-answer-section{ height:155px !important; } } </style> <div class="container"> <div class="contactbannerimg"> <div class="text"> <p class="contact-us-text">Contact Us</p> <p class="contact-us-text2">We are here to help you find the answers to the most common questions and issues.</p> </div> </div> <br/> <br/> <ul class="breadcrumb"> <li> <a href="/" title="Home">Home</a> </li> <li class="active">Contact Us</li> </ul> <div class="popular-questions">Popular Questions</div> <ul class="tablist"> <li class="tab active" onclick="showTab(1)">Learner</li> <li class="tab resizable-tab" onclick="showTab(2)">Training Partner</li> <li class="tab" onclick="showTab(3)">Instructor</li> </ul> <div id="tabContent1" class="tab-content active"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20634338446747" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I find and download my certification?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20639292743195" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How do I find and select a course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20634859799707-How-do-I-activate-and-start-my-online-course" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How do I sign in and start my course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div id="tabContent2" class="tab-content"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638576020763" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I add or remove user permissions for my staff?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638652713371" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How do I print certificates for my learners?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638866800027" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How do I find an instructor to facilitate a course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div id="tabContent3" class="tab-content"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20639050157723-How-do-I-login-as-an-Instructor-" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I login as an instructor?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20754679073947-How-to-update-my-own-Instructor-certifications-" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How to update my own instructor certifications?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/21941866804123-How-do-I-resolve-the-Instructor-is-invalid-error" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How to resolve the 'instructor invalid' error?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div class="extra-space"> <a href="https://helpsupport.redcross.ca/hc/en-ca" class="FAQ-button">VIEW ALL FAQs ></a> </div> <div class="useful-links-sectionimg"> <div class="useful-link-text"> <div class="useful-linktext1">Useful links</div> <div class="useful-linktext2">Consult the application process and submit your form:</div> </div> <div class="button-row"> <a href="https://www.redcross.ca/volunteer?_ga=2.140032371.1797422299.1705810449-1980596799.1661882976" class="custom-button"> <div> <svg class="arrow1child" width="53" height="53" viewBox="0 0 53 53" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="26.1658" cy="26.1658" r="26.1658" fill="#002B38"/> <path d="M33.0322 11.537C31.1118 9.61665 28.0628 9.49548 26.0017 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28.4469 10 28.8152V33.0242C10 33.3924 10.2985 33.691 10.6667 33.691C11.0349 33.691 11.3335 33.3924 11.3335 33.0242V29.4819H16.2592V40.6669H11.3335V35.6911C11.3335 35.3229 11.0349 35.0244 10.6667 35.0244C10.2985 35.0244 10 35.3229 10 35.6911V41.3335C10 41.7018 10.2985 42.0003 10.6667 42.0003H16.9259C17.2941 42.0003 17.5926 41.7018 17.5926 41.3335V28.8152C17.5926 28.4469 17.2941 28.1484 16.9259 28.1484Z" fill="white"/> </svg> </div> <span class="useful-fontSize">How to Volunteer</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 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class="useful-fontSize">How to become a Training Partner</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> <div class="button-row"> 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31.0251 29.403 30.8884L32.349 26.7255C32.5609 26.7957 32.7776 26.8507 32.9976 26.89L33.0069 26.8915L33.0163 26.8931C33.08 26.9031 39.3884 27.9515 39.6827 32.4848L39.6838 32.5013L39.6853 32.5178C39.8581 34.5134 39.8671 36.5195 39.7122 38.5166C39.6678 38.82 39.5165 39.0983 39.2849 39.3024C39.0534 39.5066 38.7564 39.6234 38.4462 39.6325H13.6232ZM27.563 36.3695C27.5663 36.4139 27.56 36.4584 27.5446 36.5002C27.5292 36.5419 27.5049 36.58 27.4735 36.6118L26.2263 37.5496C26.1988 37.5631 26.1686 37.5701 26.1379 37.5701C26.1072 37.5701 26.0769 37.5631 26.0494 37.5496L24.8025 36.6118C24.7668 36.5763 24.7391 36.5337 24.7212 36.4868C24.7034 36.4399 24.6958 36.3899 24.6989 36.3399L25.8457 30.868H26.1791L27.563 36.3695Z" fill="white"/> </svg> <span class="useful-fontSize">How to become an Instructor</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 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