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Contact Us - My Red Cross

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class="breadcrumb"> <li> <a href="/" title="Home">Home</a> </li> <li class="active">Contact Us</li> </ul> <div class="popular-questions">Popular Questions</div> <ul class="tablist"> <li class="tab active" onclick="showTab(1)">Learner</li> <li class="tab resizable-tab" onclick="showTab(2)">Training Partner</li> <li class="tab" onclick="showTab(3)">Instructor</li> </ul> <div id="tabContent1" class="tab-content active"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20634338446747" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I find and download my certification?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20639292743195" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How do I find and select a course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20634859799707-How-do-I-activate-and-start-my-online-course" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How do I sign in and start my course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div id="tabContent2" class="tab-content"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638576020763" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I add or remove user permissions for my staff?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638652713371" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How do I print certificates for my learners?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20638866800027" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How do I find an instructor to facilitate a course?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div id="tabContent3" class="tab-content"> <div class="button-container"> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20639050157723-How-do-I-login-as-an-Instructor-" class="tab-inner-button btn-1"> <span class="paragraph-with-line-breaks">How do I login as an instructor?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/20754679073947-How-to-update-my-own-Instructor-certifications-" class="tab-inner-button btn-2"> <span class="paragraph-with-line-breaks">How to update my own instructor certifications?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://helpsupport.redcross.ca/hc/en-ca/articles/21941866804123-How-do-I-resolve-the-Instructor-is-invalid-error" class="tab-inner-button btn-3"> <span class="paragraph-with-line-breaks">How to resolve the 'instructor invalid' error?</span> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" /> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> </div> <div class="extra-space"> <a href="https://helpsupport.redcross.ca/hc/en-ca" class="FAQ-button">VIEW ALL FAQs ></a> </div> <div class="useful-links-sectionimg"> <div class="useful-link-text"> <div class="useful-linktext1">Useful links</div> <div class="useful-linktext2">Consult the application process and submit your form:</div> </div> <div class="button-row"> <a href="https://www.redcross.ca/volunteer?_ga=2.140032371.1797422299.1705810449-1980596799.1661882976" 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40.0063 16.803 40.074L24.5725 41.5281C26.2096 41.8345 27.9077 41.5412 29.3519 40.6936L40.6159 34.083C41.4713 33.5841 42.0027 32.6588 42.0027 31.6682C42.0027 30.4461 41.2065 29.3725 40.0541 29.0066Z" fill="white"/> <path d="M16.9259 28.1484H10.6667C10.2985 28.1484 10 28.4469 10 28.8152V33.0242C10 33.3924 10.2985 33.691 10.6667 33.691C11.0349 33.691 11.3335 33.3924 11.3335 33.0242V29.4819H16.2592V40.6669H11.3335V35.6911C11.3335 35.3229 11.0349 35.0244 10.6667 35.0244C10.2985 35.0244 10 35.3229 10 35.6911V41.3335C10 41.7018 10.2985 42.0003 10.6667 42.0003H16.9259C17.2941 42.0003 17.5926 41.7018 17.5926 41.3335V28.8152C17.5926 28.4469 17.2941 28.1484 16.9259 28.1484Z" fill="white"/> </svg> </div> <span class="useful-fontSize">How to Volunteer</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 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17.5205 29.2895C16.8598 29.2895 16.2237 29.5407 15.7413 29.9922L15.6198 30.1138L13.3285 27.6315L22.0077 19.5858L23.136 20.7662ZM17.6421 13.2152L21.6518 17.5549L11.5058 26.9545L11.2888 27.1628L7.27034 22.8232L17.6421 13.2152Z" fill="white"/> </svg> <span class="useful-fontSize">How to become a Training Partner</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> <div class="button-row"> <a href="https://www.redcross.ca/training-and-certification/become-a-training-partner-or-instructor" class="custom-button"> <svg class="arrow1child" width="53" height="53" viewBox="0 0 53 53" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="26.1658" cy="26.1658" r="26.1658" fill="#002B38"/> <path d="M43.4059 39.6325H40.3725C40.5844 39.3293 40.7148 38.9778 40.7512 38.6112C40.9127 36.5497 40.9035 34.4787 40.7239 32.4188C40.373 27.0109 33.1809 25.8748 33.1809 25.8748C31.3441 25.5506 30.5952 23.9923 30.2985 22.9833C31.6922 21.3765 32.6997 19.4787 33.2454 17.4324C33.4557 16.6793 33.5633 15.9018 33.5655 15.1206C33.564 14.686 33.5235 14.2523 33.4444 13.8247C34.3611 12.3064 34.0914 10.6131 33.8738 9.79954C33.8338 9.68376 33.7557 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fill="white"/> </svg> <span class="useful-fontSize">How to become an Instructor</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a 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class="useful-fontSize">Rescuer Award Nomination Form</span><svg class="arrow2child" width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4059_2796)"> <path d="M17.0436 17.0468C20.9612 13.1305 20.9845 6.80203 17.0955 2.91173C13.2066 -0.97857 6.8781 -0.957513 2.96046 2.95876C-0.95718 6.87504 -0.980446 13.2035 2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> </div> <div class="button-row"> <a 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2.9085 17.0938C6.79744 20.9841 13.1259 20.9631 17.0436 17.0468Z" fill="#005670"/> <path d="M16.53 9.46992L11.76 4.69992C11.47 4.40992 10.99 4.40992 10.7 4.69992C10.41 4.98992 10.41 5.46992 10.7 5.75992L14.19 9.24992H4.5C4.09 9.24992 3.75 9.58992 3.75 9.99992C3.75 10.4099 4.09 10.7499 4.5 10.7499H14.19L10.7 14.2399C10.41 14.5299 10.41 15.0099 10.7 15.2999C10.99 15.5899 11.47 15.5899 11.76 15.2999L16.53 10.5299C16.82 10.2399 16.82 9.75992 16.53 9.46992Z" fill="white"/> </g> <defs> <clipPath id="clip0_4059_2796"> <rect width="20" height="20" fill="white"/> </clipPath> </defs> </svg> </a> <a href="https://www.redcross.ca/workplacesafety/home" class="custom-button"> <svg class="arrow1child" width="53" height="53" viewBox="0 0 53 53" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="26.1658" cy="26.1658" r="26.1658" fill="#002B38"/> <path d="M26 15.4285C27.9147 15.4285 29.4232 13.9637 29.4232 12.1046C29.4232 10.2454 27.9147 8.78064 26 8.78064C24.0853 8.78064 22.5768 10.3018 22.5768 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