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Privacy Policy | Pinnacle Life
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href="https://www.pinnaclelife.co.nz/critical-conditions-cover"> <img class="w-14" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/critical-illness-cover.svg" alt="" /> <div> <div class="font-medium"> Critical Conditions Cover </div> <div class="prod-card__type heading--eyebrow mt-1"> <svg class="icon icon--addon" aria-hidden="true"> <use xlink:href="#icon-addon"></use> </svg>Life Insurance Add-on </div> </div> </a> </li> </ul> </div> </div> </div> </div> </div> </li> <li class="main-nav__item"> <button type="button" class="main-nav__link--level1 main-nav__link--subnav-toggle js-main-nav-level2-toggle"> <span class="main-nav__link-label"> Help with Life Insurance </span> <div class="pile"> <svg class="main-nav__subnav-indicator --default icon" aria-hidden="true"> <use xlink:href="#icon-subnav-indicator"></use> </svg> </div> </button> <div class="main-nav__dropdown"> <div class="main-nav__dropdown-inner"> <div class="main-nav__items-wrap"> <a class="main-nav__overview-link " href="https://www.pinnaclelife.co.nz/help-with-life-insurance"> <span class="heading--card"> Help with Life Insurance Overview </span> <svg class="icon icon--arrow" aria-hidden="true"> <use xlink:href="#icon-arrow"></use> </svg> </a> <div class="main-nav__secondary-items"> <ul class="main-nav__items--level2"> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#videos-downloads"> <span>The basics in 5 minutes</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#cover-level-comparison"> <span>How much life insurance do other people have?</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#tools-calculators"> <span>Tools & calculators</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#how-it-works"> <span>How it works</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#faqs"> <span>FAQs</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#our-icon-customers-say-the-loveliest-things"> <span>Customer testimonials</span> </a> </li> </ul> </div> </div> </div> </div> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/claims" class="main-nav__link--level1 " target="">Claims</a> </li> <li class="main-nav__item"> <button type="button" class="main-nav__link--level1 main-nav__link--subnav-toggle js-main-nav-level2-toggle"> <span class="main-nav__link-label"> Customer support </span> <div class="pile"> <svg class="main-nav__subnav-indicator --default icon" aria-hidden="true"> <use xlink:href="#icon-subnav-indicator"></use> </svg> </div> </button> <div class="main-nav__dropdown"> <div class="main-nav__dropdown-inner"> <div class="main-nav__items-wrap"> <a class="main-nav__overview-link " href="https://www.pinnaclelife.co.nz/customer-support"> <span class="heading--card"> Customer support overview </span> <svg class="icon icon--arrow" aria-hidden="true"> <use xlink:href="#icon-arrow"></use> </svg> </a> <div class="main-nav__secondary-items"> <div> <div class="heading--eyebrow mb-4 ml-4 flex items-center gap-x-2"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-pencil"></use> </svg>Changes you can make now </div> <ul class="main-nav__items--level2"> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-contact-details"> <span> Contact details </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-name"> <span> Your name </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-payment-method"> <span> Payment method </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-the-owner-of-your-policy"> <span> Owner of your policy </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-the-beneficiary"> <span> The beneficiary </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-level-of-cover"> <span> Your level of cover </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/apply-for-special-event-increase"> <span> Special event increase </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-to-a-non-smoker"> <span> Change to a non-smoker </span> </a> </li> </ul> </div> <div> <div class="heading--eyebrow mb-4 ml-4 flex items-center gap-x-2"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-information"></use> </svg>Further information </div> <ul class="main-nav__items--level2"> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/funeral-and-mortgage-insurance-policy-holders"> <span> Funeral & Mortgage Insurance Policy Holders </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/wills-and-enduring-powers-of-attorney"> <span> Wills and Enduring Powers of Attorney </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/vulnerable-customers"> <span> Vulnerable Customers </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/have-a-complaint"> <span> Have a complaint? </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/faqs"> <span> FAQs </span> </a> </li> </ul> </div> </div> </div> </div> </div> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/about" class="main-nav__link--level1 " target="">About us</a> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/contact" class="main-nav__link--level1 " target="">Contact us</a> </li> </ul> </nav> <div class="site-header__tools max-nav:py-xs nav:ml-auto"> <div class="site-header__tools-item --site-search max-nav:hidden nav:mr-auto"> <button type="button" class="site-header__toggle-button --site-search" aria-label="Search the site" data-site-search-toggle> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-search"></use> </svg> </button> </div> <div class="site-header__tools-item --phone"> <a href="tel:0800222223" class="link link--subtle flex items-center gap-2"> <svg class="icon icon--l" aria-hidden="true"> <use xlink:href="#icon-phone"></use> </svg> <span class="font-medium max-nav:text-block nav:sr-only xxl:not-sr-only"> 0800 22 22 23 </span> </a> </div> <div class="site-header__tools-item --ctas max-nav:hidden"> <ul> <li><a href="/quote" class="button button--quote">Get a quote</a></li> </ul> </div> </div> </div> <div class="site-header__body-underlay js-main-nav-toggle"></div> </div> <div class="site-header__mobile-toolbar ml-auto flex items-center justify-end nav:hidden"> <a href="/quote" class="button button--quote">Get a quote</a> <button type="button" class="site-header__toggle-button --site-search" aria-label="Search the site" data-site-search-toggle> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-search-small"></use> </svg> </button> <button type="button" class="site-header__toggle-button js-main-nav-toggle -mr-2" aria-label="Open main menu"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-nav-toggle"></use> </svg> </button> </div> </div> </header> <section class="section--generic egion theme--f"> <div class="region-inner global-grid wrapper"> <div class="global-grid"> <div class="l:col-start-1 l:col-end-4"> <header class="mb-m"> <h1 class="heading--page"> Privacy Policy </h1> </header> </div> <div class="l:col-start-5 l:col-end-12"> <div class="cms-blocks cms-blocks--support global-grid l:grid-cols-9"> <div id="privacy-policy" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> We understand you鈥檙e providing us with personal information. We take the privacy and security of your information seriously. </h2> </header> <div class="wysiwyg"> <p>Our duty is to keep your information safe and earn your trust. We鈥檝e designed our systems and processes with this in mind.</p><p>You can download a copy of our privacy policy <a href="https://pinnaclelife2024.fastly.deploy.net.nz/pinnaclelife2024-prod/downloads/Customer-service/Pinnacle-Life-Privacy-Policy.pdf" target="_blank" rel="noreferrer noopener">here</a>.</p><p>If you have any questions regarding the privacy or security of your information, please <a href="https://www.pinnaclelife.co.nz/contact">contact us</a>.</p> </div> </div> </div> <div id="personal-information" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Personal information </h2> </header> <div class="wysiwyg"> <p>We will ask you for personal information via our website to offer you a life insurance policy. We'll ask about your identity, health, and credit card or bank details. We will only use the information you provide to offer you a life insurance policy and to manage that policy.</p><p>We won't make your details available for any other purpose. Nor will your details be sold, rented or made available to any party not directly related to offering you a policy or managing that policy. Within Pinnacle Life, your details will only be accessible to authorized staff operating within strict guidelines. Besides our staff, we'll occasionally make information available to Financial Advice Providers to give you the advice you may need. You're entitled to access any information we hold about you. Just <a href="https://www.pinnaclelife.co.nz/contact">contact us</a>.</p> </div> </div> </div> <div id="emails-you-send-to-us" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Emails you send to us </h2> </header> <div class="wysiwyg"> <p>Messages you send to our customer support team are private between you and Pinnacle Life. However, please don't include banking details in any email as emails can be intercepted.</p> </div> </div> </div> <div id="your-security-answer" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Your security answer </h2> </header> <div class="wysiwyg"> <p>When you buy a policy, we ask you to choose a security question. This enables us to verify your identity should you contact us later. You're responsible for protecting your answer. Choose a question and answer that others won't know, and don't disclose this information to third parties. You'll be responsible for how these third parties use your password if you do.</p> </div> </div> </div> <div id="marketing-feedback-and-offers" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Marketing feedback and offers </h2> </header> <div class="wysiwyg"> <p>We will communicate with you about our products, update you about anything new, and get your feedback from time to time. If you don't want us to contact you in this regard, just drop us an email at <a href="mailto:ask@pinnaclelife.co.nz?subject=Marketing%20offers%20-%20please%20remove%20me%20from%20your%20lists" target="_blank" rel="noreferrer noopener">ask@pinnaclelife.co.nz</a> or use the unsubscribe button if one is available.</p><p>Occasionally we'll use aggregated data for marketing purposes. We'll ensure that any data we use or provide to third parties is first encrypted to protect your identity.</p> </div> </div> </div> <div id="cookies" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Cookies </h2> </header> <div class="wysiwyg"> <p>When you visit our website, we create a "cookie". Cookies are small pieces of information that are stored on your computer. We use cookies on our site to allow your browser to properly navigate our application process, ensuring the connection between your browser and our servers remains secure. If you disable these cookies, you won't be able to apply online for one of our policies. We also use third-party cookies:</p><ul><li>to help us understand our customers' behaviour with help from Google Analytics. This data helps us understand our customers, how they use our site, and where they come from. This data is collected at an aggregate level and does not include personal data. We may disclose this aggregated data from Google Analytics to third parties such as suppliers or advertisers.</li><li>for marketing purposes. These cookies allow third-party vendors, like Google, to show you our customized ads on sites across the internet.</li></ul><p>You can opt out of third-party cookies without affecting your ability to apply with Pinnacle Life. You can find information about opting out of third-party cookies <a href="http://optout.networkadvertising.org/#!/" target="_blank" rel="noreferrer noopener">here</a>. Google has information about opting out of <a href="https://tools.google.com/dlpage/gaoptout/" target="_blank" rel="noreferrer noopener">Google Analytics data collection.</a></p> </div> </div> </div> <div id="internet-security" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Internet security </h2> </header> <div class="wysiwyg"> <p>We use industry-standard TLS (Transport Layer Security) to ensure your data is encrypted to and from our servers and your computer. Our process includes encrypting the information you provide during your application on a secure server. The secure server encrypts your information before transmitting it across the internet, making it safe from prying eyes. The third party we use to provide this secure server is Sectigo; see their <a href="https://www.sectigo.com/" target="_blank" rel="noreferrer noopener">website</a> and <a href="https://www.sectigo.com/privacy-policy" target="_blank" rel="noreferrer noopener">privacy policy</a>.</p> </div> </div> </div> <div id="paying-by-credit-card" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Paying by credit card </h2> </header> <div class="wysiwyg"> <p>If you choose to pay by credit card, then a third party, Windcave will check the validity of your card and will deduct your payments on behalf of Pinnacle Life. See their <a href="https://sec.windcave.com/pxmi3/privacy-policy" target="_blank" rel="noreferrer noopener">privacy policy</a>.</p> </div> </div> </div> <div id="links-to-third-party-sites" class="cms-block cms-block--heading-copy"> <div class="flow"> <header class="prose"> <h2 class="heading--block text-pretty"> Links to third party sites </h2> </header> <div class="wysiwyg"> <p>We have some references on our website that link to third-party websites, such as <a href="https://www.hannover-re.com/#/overlay/131402?firstLevel=131410" target="_blank" rel="noreferrer noopener">Hannover Life Re.</a> Although Pinnacle Life is satisfied with the way these third parties manage their websites, their security and privacy is beyond our control. If you're worried about security or privacy, we recommend you read the security and privacy policies provided by these sites.</p> </div> </div> </div> </div> </div> </div> </div> </section> <footer class="site-footer region theme--a"> <div class="region-inner global-grid wrapper gap-y-8"> <div class="m:col-span-3"> <div class="flex items-center justify-between gap-12 m:flex-col m:items-start"> <a href="/" class="site-footer__logo"> <img src="/images/logo-pinnacle-life--footer.svg?v=2" alt="" class="max-nav:hidden" /> <img src="/images/logo-pinnacle-life-symbol--invert.svg?v=2" alt="" class="w-12 nav:hidden" /> <span class="sr-only">Pinnacle Life</span> </a> <nav class="site-footer__social"> <ul class="flex gap-2"> <li> <a href="https://www.facebook.com/pinnaclelifenz/?fref=ts" target="_blank"> <svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="currentColor" viewBox="0 0 31 31"><path d="M30.955 15.477C30.955 6.93 24.026 0 15.477 0 6.93 0 0 6.929 0 15.477c0 7.727 5.659 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