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translateY(-50%)}@media(min-width:768px){.MdToggleWrap02.ExToggleOpen .mdToggleWrapTtl>:after,:root:not(.ExScriptEnabled) .MdToggleWrap02 .mdToggleWrapTtl>:after{border-width:1.5px 0 0 1.5px;transform:translateY(-50%) translateY(3px) rotate(45deg) translateY(-50%)}}.MdToggleWrap02.ExToggleOpen .mdToggleWrapBody,:root:not(.ExScriptEnabled) .MdToggleWrap02 .mdToggleWrapBody{display:block}.sup{font-size:.5em;vertical-align:top}.notice{color:#616161;font-size:13px;line-height:1.61538}@media(min-width:768px){.notice{font-size:14px;line-height:1.64286}}</style><title data-react-helmet="true">Official LINE safe transfer guide | LINE</title><link data-react-helmet="true" rel="icon" type="image/png" 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sizes="192x192"/><link data-react-helmet="true" rel="alternate" hreflang="ja-jp" href="https://guide.line.me/ja/migration/"/><link data-react-helmet="true" rel="alternate" hreflang="en" href="https://guide.line.me/en/migration/"/><link data-react-helmet="true" rel="alternate" hreflang="th-th" href="https://guide.line.me/th/migration/"/><link data-react-helmet="true" rel="alternate" hreflang="zh-tw" href="https://guide.line.me/tw/migration/"/><link data-react-helmet="true" rel="alternate" hreflang="id-id" href="https://guide.line.me/id/migration/"/><link data-react-helmet="true" rel="alternate" hreflang="x-default" href="https://guide.line.me/en/migration/"/></head><body class="global"><div id="___gatsby"><div style="outline:none" tabindex="-1" id="gatsby-focus-wrapper"><div id="__layout"><div class="LyBody"><div class="LyWrap"><header style="visibility:hidden"><div class="LyHeadJa top"><div class="lyHeadInner"><h1 class="lyHeadLink"><a aria-current="page" class="en" href="/en/migration/">Safe transfer guide</a></h1></div></div></header><div class="LyContents top" role="main"><section class="MdMN01Main" id="anc-01"><div class="mdMN01MainHeadJa"><h2 class="mdMN01Ttl01Ja"><span class="mdMN01Ttl01Inner">LINE safe<br class="brPcOnly"/> transfer guide</span><span class="mdMN01Txt01">Prepare the right way to<br/> safely transfer your LINE account!</span></h2></div></section><section class="MdMN02Desc" id="anc-02"><div class="mdMN02Inner"><h2 class="mdMN02Ttl01">About account transfer</h2><p>You need to transfer your LINE account in order to continue using LINE with the same one when you change your smartphone or restore it to its factory settings, such as when you purchase a new smartphone or the one you own suddenly breaks or is lost.<br/>This official guide explains the steps to transfer a LINE account for those about to do so.</p><h2 class="mdMN02Ttl01">Overview of the account transfer process</h2><img class="mdMN02Img01" src="https://vos.line-scdn.net/landpress-content-v2-0vawu10p4dg9wbegtwu0rqs8/1700099784413.png?updatedAt=1700099785000"/><p>Transferring your LINE account is a process of doing pre-transfer preparations, such as backing up your chat history on your previous device, then transferring your account on your new device.</p><p class="notice" style="text-align:center">Note: If you no longer have your previous device, you may still be able to transfer a limited portion of your chat history, depending on your situation.<br/>The specific steps for transferring your account vary depending on your OS and situation. For more information, see the OS-specific account transfer guides below.</p></div></section><section class="MdMN03Types" id="anc-03"><div class="mdMN03Inner"><h2 class="mdMN03Ttl01 mdMN03TtlMethod">OS-specific account transfer guides</h2><p>Check the guide for how you're transferring your account.</p><ul class="mdMN03JaList01"><li><div class="mdMN03Anc01 mdMN03AncJa"><div class="mdMN03Anc01TxtWrap"><h3 class="mdMN03AncJaTxt apple">From an iPhone</h3></div><a class="mdMN03Btn01" href="/en/migration/iphone-to-iphone/"><p class="mdBtn03AncItem">To an iPhone</p></a><a class="mdMN03Btn01" href="/en/migration/iphone-to-android/"><p class="mdBtn03AncItem">To an Android device</p></a></div></li><li><div class="mdMN03Anc01 mdMN03AncJa"><div class="mdMN03Anc01TxtWrap"><h3 class="mdMN03AncJaTxt android">From an Android device</h3></div><a class="mdMN03Btn01" href="/en/migration/android-to-iphone/"><p class="mdBtn03AncItem">To an iPhone</p></a><a class="mdMN03Btn01" href="/en/migration/android-to-android/"><p class="mdBtn03AncItem">To an Android device</p></a></div></li></ul></div></section><section class="MdMN04Faq" id="anc-04"><div class="mdMN04Inner"><h2 class="mdMN04Ttl01">FAQs</h2><ul class="mdMN04List"><li class="mdMN04ListItem FnToggle "><div class="mdMN04QueWrap FnToggleBtn" aria-expanded="false"><p class="mdMN04Que">If I'm transferring my LINE account to a different OS, can I transfer chat history older than 14 days?</p></div><div class="mdMN04AnsWrap FnToggleBody" aria-hidden="true" style="height:0;overflow:hidden"><div><p>Chat history older than 14 days cannot be transferred to a different OS (Android to iPhone/iPad or iPhone/iPad to Android).<br/>If you want to preserve your chat history with those important to you, saving screenshots of your chats or using the Export chat history feature¹ to save your chat history as a text file for each chat are ways you can do so. Please use such methods.</p><p class="notice">¹To use the Export chat history feature:<br/>Tap the menu icon at the top right of the chat > Settings > Export chat history, then choose a location to save it.</p></div></div></li><li class="mdMN04ListItem FnToggle "><div class="mdMN04QueWrap FnToggleBtn" aria-expanded="false"><p class="mdMN04Que">What's an easy transfer QR code?</p></div><div class="mdMN04AnsWrap FnToggleBody" aria-hidden="true" style="height:0;overflow:hidden"><div><p>This is an account transfer method that was added to LINE in June 2022. By using your new device to read a QR code shown on your previous device, you can smoothly and safely transfer your account without entering a backup PIN or password. For information on how to use it, see the "OS-specific account transfer guides" above.</p></div></div></li><li class="mdMN04ListItem FnToggle "><div class="mdMN04QueWrap FnToggleBtn" aria-expanded="false"><p class="mdMN04Que">Can my notification sound settings and chat wallpapers be transferred to my new device?</p></div><div class="mdMN04AnsWrap FnToggleBody" aria-hidden="true" style="height:0;overflow:hidden"><div><p>Notification sound settings cannot be transferred to your new device, no matter which OS you're migrating from.<br/>Also, chat wallpapers cannot be transferred to your new device when transferring to a different OS (between Android and iPhone/iPad). The data that can and can't be transferred in each case (as of July 2023) can be seen on each of the detailed pages under the "OS-specific account transfer guides" above.</p><p>To configure notification sounds on your new device:<br/>On iPhone, tap the Home tab > Settings > Notifications > Sound, then choose your preferred sound.<br/>On Android, tap the Home tab > Settings > Notifications > Message notifications > Sound, then choose your preferred sound.</p><p>To configure chat wallpapers on your new device:<br/>Tap the menu icon in the chat you want to configure > Settings > Chat wallpaper, then select your preferred design to set it.</p></div></div></li><li class="mdMN04ListItem FnToggle "><div class="mdMN04QueWrap FnToggleBtn" aria-expanded="false"><p class="mdMN04Que">An error occurs when backing up to the cloud</p></div><div class="mdMN04AnsWrap FnToggleBody" aria-hidden="true" style="height:0;overflow:hidden"><div><p>Please make sure you have enough free space on iCloud (for iPhones) or Google Drive (for Android devices).</p></div></div></li><li class="mdMN04ListItem FnToggle "><div class="mdMN04QueWrap FnToggleBtn" aria-expanded="false"><p class="mdMN04Que">There's an issue when transferring my account</p></div><div class="mdMN04AnsWrap FnToggleBody" aria-hidden="true" style="height:0;overflow:hidden"><div><p>See [<a href="https://help.line.me/line/smartphone/?contentId=20000098&utm_source=guide&utm_medium=messaging&utm_campaign=guide-faq-problem-during-migration_contentId20000098&utm_term=help#trf-issue" target="_blank" rel="noopener">Account transfer/Verification issues</a>] on the Help center.</p></div></div></li></ul></div></section><section class="MdMN05Guide" id="anc-05"><div class="mdMN05Inner"><h2 class="mdMN05Ttl01">Information related to transferring your LINE account</h2><ul class="mdMN05List01"><li class="mdMN05List01Item"><img class="mdMN05Img01" src="https://vos.line-scdn.net/landpress-content-v2-0vawu10p4dg9wbegtwu0rqs8/1700044319088.png?updatedAt=1700044320000"/><div class="mdMN05TxtWrap"><p class="mdMN05Txt01">Set automatic backups</p><p class="mdMN05Txt02">When you finish transferring your LINE account, set automatic backups for LINE on your new device, and be ready if your smartphone is ever lost or broken.</p><a href="https://lin.ee/L1GIFlT/btdv/migrationen" target="_blank" rel="noopener noreferrer">Learn more</a></div></li></ul></div></section><p class="LyTopBtn FnTopBtnRoot" style="display:none"><a class="MdBtn05 FnTopBtn"></a></p></div><footer class="LyFoot"><div class="LyFootInner"><div class="MdGFT01Copy"><small>© <b>LY Corporation</b></small></div><div class="MdGFT02Share"><ul class="mdGFT02Ul"><li><a class="mdGFT02Icon line" href="https://social-plugins.line.me/lineit/share?url=https%3A%2F%2Fguide.line.me%2Fen%2Fmigration%2F" target="_blank" rel="noopener noreferrer"></a></li><li><a class="mdGFT02Icon twitter" href="https://twitter.com/intent/tweet?original_referer=https%253A%252F%252Fguide.line.me%252F&ref_src=twsrc%255Etfw%257Ctwcamp%255Ebuttonembed%257Ctwterm%255Eshare%257Ctwgr%255E&text=Our%20official%20guide%20explains%20the%20steps%20to%20transfer%20a%20LINE%20account%20for%20those%20about%20to%20do%20so.%20If%20you're%20having%20any%20issues%20with%20transferring%20your%20account,%20such%20as%20from%20unexpectedly%20having%20to%20change%20your%20device,%20be%20sure%20to%20look%20here!%0A%0ALINE%20safe%20transfer%20guide%0Ahttps://guide.line.me/en/migration/" target="_blank" rel="noopener noreferrer"></a></li><li><a class="mdGFT02Icon facebook" href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fguide.line.me%2Fen%2Fmigration%2F&amp;display=popup&amp;ref=plugin&amp;src=like&amp;kid_directed_site=0" target="_blank" rel="noopener noreferrer"></a></li></ul></div></div></footer></div></div></div></div><div id="gatsby-announcer" style="position:absolute;top:0;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0, 0, 0, 0);white-space:nowrap;border:0" aria-live="assertive" aria-atomic="true"></div></div><script>window.dataLayer = window.dataLayer || [];window.dataLayer.push({"platform":"gatsby"}); 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