Thinkific Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.thinkific.com,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.thinkific.com"/> <link rel="self" type="application/atom+xml" href="https://status.thinkific.com/history.atom"/> <title>Thinkific Status - Incident History</title> <updated>2025-02-17T07:05:59-08:00</updated> <author> <name>Thinkific</name> </author> <entry> <id>tag:status.thinkific.com,2005:Incident/23965799</id> <published>2025-02-13T16:08:00-08:00</published> <updated>2025-02-13T16:08:00-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/3mc855sfq2d6"/> <title>Thinkific Is Experiencing a Reduction in Responsiveness</title> <content type="html">Feb <var data-var='date'>13</var>, <var data-var='time'>16:08</var> PST Resolved - On Thursday, February 13, 2025 around 11 AM PST, the Thinkific App experienced an issue where users are not able to create email marketing flow and upload files to multimedia lessons. We deployed a fix, and users should now be able to use these two features now. We appreciate your patience while we sort this out and apologize for any interruption to your day.Feb <var data-var='date'>13</var>, <var data-var='time'>15:52</var> PST Monitoring - Our team has identified the root cause of this issue and implemented a fix. We are monitoring the results.Feb <var data-var='date'>13</var>, <var data-var='time'>11:42</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>13</var>, <var data-var='time'>11:22</var> PST Investigating - Thinkific is a little slow in serving some requests at the moment. Our engineers are aware of the problem and are investigating it. We have identified that creating new email marketing workflows and new multimedia lessons are currently impacted. We will update you on our progress.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/23725062</id> <published>2025-01-28T13:04:40-08:00</published> <updated>2025-01-28T13:04:40-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/nc71n2g0qktr"/> <title>Thinkific App: Users experienced a delay in payments-related events processing</title> <content type="html">Jan <var data-var='date'>28</var>, <var data-var='time'>13:04</var> PST Resolved - Thinkific App: Users experienced a delay in payments-related events processing - Resolved On Jan 28th, 2025, around 12:25 EST, the Thinkific App experienced a delay processing payment events. We deployed a fix, and users should now be able to complete purchases successfully without any delays. We appreciate your patience while we sorted this out and apologize for any interruption to your day.Jan <var data-var='date'>28</var>, <var data-var='time'>09:50</var> PST Monitoring - We are currently experiencing a service delay with our payment processing. Users may notice a delay in their payments but our engineers have identified the problem and pending events will be fully processed in less than an hour. We appreciate your patience while we sort this out to get the feature back and running smoothly.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/23479121</id> <published>2025-01-08T03:49:47-08:00</published> <updated>2025-01-08T04:00:42-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/3dk743ksdq68"/> <title>Thinkific App: Users are unable to complete their purchases when using PayPal</title> <content type="html">Jan <var data-var='date'> 8</var>, <var data-var='time'>03:49</var> PST Resolved - This incident has been resolved. All users should be able to purchase products successfully again using PayPal.Jan <var data-var='date'> 8</var>, <var data-var='time'>02:41</var> PST Identified - We are currently experiencing a service disruption with our PayPal integration. Users may be affected and notice an error message when attempting to pay with PayPal. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/22082587</id> <published>2024-09-06T18:04:53-07:00</published> <updated>2024-09-06T18:04:53-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/cjjq6p5cmf28"/> <title>Thinkific App: OpenID Connect Service Disruption</title> <content type="html">Sep <var data-var='date'> 6</var>, <var data-var='time'>18:04</var> PDT Resolved - The issue impacting our OpenID Connect has been fixed and all services are operating as expectedSep <var data-var='date'> 6</var>, <var data-var='time'>17:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 6</var>, <var data-var='time'>17:03</var> PDT Identified - We are currently experiencing a service disruption with our OpenID Connect Authorization. Our engineers have identified the problem and are currently working to fix it.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21686486</id> <published>2024-08-08T10:34:05-07:00</published> <updated>2024-08-08T10:34:05-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/8h4nh02lt507"/> <title>Thinkific may experience low response on Constant Contact and Aweber Apps</title> <content type="html">Aug <var data-var='date'> 8</var>, <var data-var='time'>10:34</var> PDT Resolved - Our engineers have completed all updates to these Application: Constant Contact and Aweber Apps are working as expected.Aug <var data-var='date'> 8</var>, <var data-var='time'>09:09</var> PDT Identified - - Users may not be able to successfully connect new ConstantContact and AWeber accounts - API endpoints for these apps (creating contacts/subscribers and retrieving lists of them) for users with expired tokens may be impacted Our engineers are working on a quick update to these applications and we will continue updating this accordingly.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21677041</id> <published>2024-08-07T14:32:07-07:00</published> <updated>2024-08-07T14:32:07-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/q4fvw73bbjnb"/> <title>Thinkific Page: www.thinkific.com Service Disruption</title> <content type="html">Aug <var data-var='date'> 7</var>, <var data-var='time'>14:32</var> PDT Resolved - On August 7, 2024 around 12:00 PDT, the www.thinkific.com web page was temporarily down due to an outage with a third-party provider. The issue was resolved on their end, and everything is functioning as normal now and www.thinkific.com is accessible. We appreciate your patience while we sorted this out and apologize for any interruption to your day this may have caused.Aug <var data-var='date'> 7</var>, <var data-var='time'>13:28</var> PDT Update - We are continuing to monitor for any further issues.Aug <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> PDT Monitoring - We are currently experiencing a service disruption with our www.thinkific.com web page due to an outage from our third-party provider. Our third-party provider has launched a fix, and we are monitoring the stability of the website. We apologize for any inconvenience this may have caused.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21676163</id> <published>2024-08-07T12:19:32-07:00</published> <updated>2024-08-07T12:19:32-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/x4spfhnljrmv"/> <title>Thinkific Is Experiencing a Reduction in Responsiveness - We've Identified the Problem</title> <content type="html">Aug <var data-var='date'> 7</var>, <var data-var='time'>12:19</var> PDT Resolved - On Wednesday, August 7th, 2024 around 13:30 EST , the Thinkific App experienced slow serving requests in /manage/courses page. We deployed a fix and users should now be able to successfully access the /manage/courses page. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.Aug <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> PDT Monitoring - Our engineers have implemented a fix, you should be able to access and manage your Courses now. We are still monitoring the results and keep updating the status accordingly.Aug <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> PDT Identified - Thinkific is a little slow serving requests in the Courses Page at the moment. Our engineers have identified the problem and are currently working to fix it.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21605564</id> <published>2024-07-29T09:00:00-07:00</published> <updated>2024-08-01T16:07:46-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/p2jcpc7py1vf"/> <title>Temporary delay of new data being added to Thinkific Analytics</title> <content type="html">Jul <var data-var='date'>29</var>, <var data-var='time'>09:00</var> PDT Resolved - We experienced a temporary disruption in the integration from our database to Thinkific Analytics reports. This resulted in the temporary delay of new data being pushed to Analytics reports. All data remained safe and unaffected, the disruption simply caused a delay in that data appearing in our Analytics reporting feature. The integration was quickly fixed and the backfilling of data to Thinkific Analytics is well underway and progressing smoothly.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21398364</id> <published>2024-07-12T16:43:08-07:00</published> <updated>2024-07-12T16:43:08-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/0v09s5c336kj"/> <title>Thinkific App: Communities Service Disruption</title> <content type="html">Jul <var data-var='date'>12</var>, <var data-var='time'>16:43</var> PDT Resolved - On July 12, 2024 around 3:36PM -4:42PM PST, the Thinkific App experienced an issue where Communities were not able to be accessed. We deployed a fix and users should now be able to successfully access their communities. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.Jul <var data-var='date'>12</var>, <var data-var='time'>16:05</var> PDT Update - We are continuing to investigate this issue.Jul <var data-var='date'>12</var>, <var data-var='time'>16:04</var> PDT Investigating - We are currently experiencing a service disruption with our Communities feature. Users may be affected and notice their communities are not loading. We're investigating the cause and will provide an update as soon as possible.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21311063</id> <published>2024-07-04T12:25:23-07:00</published> <updated>2024-07-04T12:25:23-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/1gz50bq4sdzt"/> <title>Thinkific is currently experiencing time-out errors</title> <content type="html">Jul <var data-var='date'> 4</var>, <var data-var='time'>12:25</var> PDT Resolved - Thinkific admins and some custom domain sites had a brief period of downtime, but we have identified and resolved the issue. Everything is functioning as normal now. Sorry for any inconvenience caused, and thanks for your patience!Jul <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> PDT Identified - Thinkific is currently experiencing time-out errors (522 error code) in the Admin and Student Dashboards for sites with Custom Domains. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!Jul <var data-var='date'> 4</var>, <var data-var='time'>11:49</var> PDT Investigating - Thinkific is currently experiencing time-out errors (522 error code) in the Admin and Student Dashboards for sites with Custom Domains. We are investigating the cause.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21297683</id> <published>2024-07-03T11:59:16-07:00</published> <updated>2024-07-03T11:59:20-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/1r9r6341b0x8"/> <title>Enrollments processing are delayed after the checkout process</title> <content type="html">Jul <var data-var='date'> 3</var>, <var data-var='time'>11:59</var> PDT Resolved - All orders, enrollments and videos are being processed without issuesJul <var data-var='date'> 3</var>, <var data-var='time'>11:39</var> PDT Monitoring - We have implemented a fix and orders are progressively fulfilling again. Videos are also beginning to process successfullyJul <var data-var='date'> 3</var>, <var data-var='time'>10:44</var> PDT Identified - We have identified the cause of the issue impacting some users where enrollments are delayed after checkout. Rest assured payments are going through successfully at the checkout, however, order fulfillment and enrollments are delayed hence users may not have access to their purchased products right away. This may also affect video processing on some sites where users will notice videos are taking a long time to process or still showing as Processing after a significant time.Jul <var data-var='date'> 3</var>, <var data-var='time'>09:40</var> PDT Update - We continue to investigate the issue impacting some users where enrollments are delayed after checkout. Rest assured payments are going through successfully at the checkout, however, order fulfillment and enrollments are delayed hence users may not have access to their purchased products right away. Users should avoid re-attempting the purchase of a product multiple times.Jul <var data-var='date'> 3</var>, <var data-var='time'>08:53</var> PDT Update - We continue to investigate the issue impacting some users where enrollments are delayed after checkout. We will have additional information in the next hour while we continue working on this.Jul <var data-var='date'> 3</var>, <var data-var='time'>06:23</var> PDT Investigating - We are investigating an issue where enrollments processing are delayed after the checkout process.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/21229980</id> <published>2024-06-26T11:08:49-07:00</published> <updated>2024-06-26T11:08:49-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/3vpbmjscl31k"/> <title>Users page is down</title> <content type="html">Jun <var data-var='date'>26</var>, <var data-var='time'>11:08</var> PDT Resolved - Thinkific had a brief period of downtime, but we have identified and resolved the issue. Everything is functioning as normal now. Sorry for any inconvenience caused, and thanks for your patience!Jun <var data-var='date'>26</var>, <var data-var='time'>11:08</var> PDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>26</var>, <var data-var='time'>10:48</var> PDT Investigating - All users's page is down throwing 500 errors. Our engineers are currently investigating the cause. We should be back soon!</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20814503</id> <published>2024-05-17T10:50:18-07:00</published> <updated>2024-05-17T10:50:18-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/hm9mzmzk3szf"/> <title>Thinkific Payments : Some orders are not completing successfully despite a successful payment</title> <content type="html">May <var data-var='date'>17</var>, <var data-var='time'>10:50</var> PDT Resolved - This incident has been resolved. We can confirm the payments of users who made purchases during the downtime period have all been processed successfully and users are now enrolled in their purchased products. Thank you for your patience as we resolved this!May <var data-var='date'>17</var>, <var data-var='time'>10:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'>17</var>, <var data-var='time'>09:47</var> PDT Identified - We have identified an issue where creators using Thinkific Payments may see their users unable to successfully complete their purchases. While payments are successful, users will see an error message at the checkout "Your payment was received but it is taking us longer than usual to complete your purchase. You will receive an email confirmation shortly." We are currently working on resolving this and will provide further updates soon.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20582845</id> <published>2024-04-25T19:00:03-07:00</published> <updated>2024-04-25T19:00:03-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/h3rc4lwhgjbf"/> <title>System Maintenance: Thinkific will experience a temporary degradation on April 25, during between 4 PM and 7 PM Pacific</title> <content type="html">Apr <var data-var='date'>25</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>25</var>, <var data-var='time'>18:49</var> PDT Verifying - System upgrades have been completed and we are currently monitoring the service before completing the upgrade successfully.Apr <var data-var='date'>25</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>19</var>, <var data-var='time'>14:05</var> PDT Scheduled - Thinkific will be performing an upgrade on our systems on the 25th April, 4 PM - 7 PM Pacific. We expect minimal duration for this improvement of under 4 minutes (Most likely 1-2 minutes) of degradation, but please be aware it could take longer. We will make updates to this notice as we progress through the upgrade</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20587862</id> <published>2024-04-20T13:09:55-07:00</published> <updated>2024-04-20T13:09:55-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/2fynbt168ddz"/> <title>Latencies in many areas of Thinkific</title> <content type="html">Apr <var data-var='date'>20</var>, <var data-var='time'>13:09</var> PDT Resolved - This incident has been resolved! Some issues that users would have experienced include: - Seeing an error after a payment was processed and delay in seeing the user created and enrolled in the appropriate product - Delays in Zap triggering due to the event not processing - Bulk enrollments failing to process promptly - Delays in creating a new user - Delays in seeing a new order in the order report - Delays in video processing - Delays in receiving an email notification as a site admin or student and overall latencies. All systems are fully operational! We appreciate your patience during this incident and apologies for any inconvenience this might have caused.Apr <var data-var='date'>20</var>, <var data-var='time'>09:44</var> PDT Update - A fix has been implemented and we are monitoring the results. Our backlog of events is still processing. We will keep you updated!Apr <var data-var='date'>20</var>, <var data-var='time'>07:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>20</var>, <var data-var='time'>07:15</var> PDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'>20</var>, <var data-var='time'>06:23</var> PDT Investigating - We are currently investigating an issue with the Thinkific app. Users may notice a delay in processing orders, email notifications not sending, slowness with bulk enrollment, video uploads/processing issues and others.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20516995</id> <published>2024-04-15T13:42:59-07:00</published> <updated>2024-04-15T13:43:00-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/9snw1lwpl03g"/> <title>Thinkific is experiencing a reduction of service with videos</title> <content type="html">Apr <var data-var='date'>15</var>, <var data-var='time'>13:42</var> PDT Resolved - Thinkific was a little slow serving requests for a small period of time. Our engineers identified the problem, implemented a fix and everything is now back to normal. Sorry for any inconvenience caused, and thanks for your patience!Apr <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PDT Update - A fix has been implemented and we are monitoring the results - please note video uploads at this time may take a bit longer to process.Apr <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Monitoring - The issue has been identified and videos are progressively processing. Wistia is working through the backlog of videos.Apr <var data-var='date'>12</var>, <var data-var='time'>09:56</var> PDT Identified - We have identified an issue with our third-party video service provider, Wistia, affecting users' ability to upload and process videos. Users may experience delays with video processing.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20379600</id> <published>2024-03-27T09:48:01-07:00</published> <updated>2024-03-27T09:48:01-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/f72pv76707sl"/> <title>Some users may experience issues while trying to build or edit their funnels page</title> <content type="html">Mar <var data-var='date'>27</var>, <var data-var='time'>09:48</var> PDT Resolved - This incident has been resolved. Users should be able to edit funnel pages without further issues.Mar <var data-var='date'>27</var>, <var data-var='time'>09:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>27</var>, <var data-var='time'>09:20</var> PDT Identified - The issue has been identified and a fix is being implemented.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/20138146</id> <published>2024-03-01T14:16:15-08:00</published> <updated>2024-03-01T14:16:15-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/97s01q9s5333"/> <title>www.thinkific.com Is Down - We've Identified the Problem</title> <content type="html">Mar <var data-var='date'> 1</var>, <var data-var='time'>14:16</var> PST Resolved - The issue is resolved. Our website at www.thinkific.com is up and running now.Mar <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> PST Identified - Part of our website at www.thinkific.com is currently down. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/19886831</id> <published>2024-02-01T10:59:13-08:00</published> <updated>2024-02-01T10:59:13-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/q1d2fltgwprx"/> <title>Thinkific Payments is experiencing issues related to creating new accounts and updating existing account information</title> <content type="html">Feb <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 1</var>, <var data-var='time'>10:46</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 1</var>, <var data-var='time'>10:11</var> PST Identified - Creators using Thinkific Payments are currently unable to update their account details. Users trying to set up Thinkific Payments will be temporarily unable to do so.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/19810558</id> <published>2024-01-23T17:23:48-08:00</published> <updated>2024-01-23T17:23:48-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/jy4fkpt582zp"/> <title>Thinkific Is Experiencing a Reduction in Responsiveness - We've Identified the Problem</title> <content type="html">Jan <var data-var='date'>23</var>, <var data-var='time'>17:23</var> PST Resolved - Our third-party video provider, Wistia, has recovered from a minor outage on their end which impacted video upload services on Thinkific. You may now resume uploading videos. Please see Wistia's status page here for further updates on their end here: https://status.wistia.com/Jan <var data-var='date'>23</var>, <var data-var='time'>13:32</var> PST Identified - Thinkific is a little slow serving requests at the moment with our video play-back services. Our third-party video provider, Wistia, is currently experiencing a minor outage on their end which impacts video playback services on Thinkific. You may encounter issues with uploading videos/ video playback. Please see Wistia's status page here for further updates on their end here: https://status.wistia.com/</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/19641185</id> <published>2024-01-07T19:46:45-08:00</published> <updated>2024-01-07T19:46:45-08:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/b641g1ldwr8p"/> <title>Public API and Branded and Thinkific Mobile Apps are Down</title> <content type="html">Jan <var data-var='date'> 7</var>, <var data-var='time'>19:46</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'> 7</var>, <var data-var='time'>19:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> PST Identified - The issue has been identified and our Engineering team is working on a quick resolution.Jan <var data-var='date'> 7</var>, <var data-var='time'>18:08</var> PST Investigating - Public API and our Branded and Thinkific Mobile Apps are currently down. Our engineers are currently investigating the cause. We should be back soon with more information.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/19010884</id> <published>2023-11-03T16:32:51-07:00</published> <updated>2023-11-03T16:32:51-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/yghq29qydbdx"/> <title>Some accounts have lost access to Thinkific Certificates</title> <content type="html">Nov <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> PDT Resolved - Confirming here that access to Thinkific Certificates and Site Footer Code features has been working smoothly for all accounts. Our engineering team is continuing to work on generating any missed Student Certificates during this timeNov <var data-var='date'> 3</var>, <var data-var='time'>12:08</var> PDT Update - We are continuing to monitor for any further issues and working to issue certificates of course completions for impacted users.Nov <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 3</var>, <var data-var='time'>08:44</var> PDT Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 3</var>, <var data-var='time'>08:14</var> PDT Update - We are continuing to investigate this issue.Nov <var data-var='date'> 3</var>, <var data-var='time'>07:14</var> PDT Investigating - Some Thinkific sites (on Pro, Legacy Premium or Plus plans) have lost access to Thinkific Certificates and Site footer code features. Our engineering team is currently investigating the issue.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/18936117</id> <published>2023-10-26T09:19:21-07:00</published> <updated>2023-10-26T09:19:21-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/rk1shsrndj5s"/> <title>Some users unable to accept payments via Thinkific Payments</title> <content type="html">Oct <var data-var='date'>26</var>, <var data-var='time'>09:19</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>26</var>, <var data-var='time'>09:08</var> PDT Monitoring - A fix has been implemented by our payments provider and we are now monitoring the results.Oct <var data-var='date'>26</var>, <var data-var='time'>08:59</var> PDT Investigating - We are currently investigating this issue.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/18657804</id> <published>2023-10-25T00:52:30-07:00</published> <updated>2023-10-25T00:52:30-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/27bk4sft2w9l"/> <title>System Maintenance Notice: Thinkific will be unavailable on October 24, between 8 PM and 1 AM Pacific</title> <content type="html">Oct <var data-var='date'>25</var>, <var data-var='time'>00:52</var> PDT Completed - We have successfully completed our maintenance work. Thanks for your patience! We are continuing to verify the upgrades and ensure the stability of them but your Thinkific sites will once more be available to access.Oct <var data-var='date'>24</var>, <var data-var='time'>23:28</var> PDT Verifying - Our upgrades have been completed and we are now beginning internal verification. Stay tuned for the completion of the upgrade shortly upon successful internal validation and resumption of access. Thanks for your patience!Oct <var data-var='date'>24</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 1</var>, <var data-var='time'>04:11</var> PDT Scheduled - We’re working hard to improve the Thinkific platform and infrastructure so it can best serve you and your students. In order to make some of these larger improvements, we need to schedule some routine system maintenance time. Due to this, Thinkific will be unavailable on October 24, between 8 PM and 1 AM Pacific time. Live updates will be posted on this scheduled maintenance message. Anyone accessing any part of your course site in this window of time will see a non-branded message informing them that the system is down for maintenance and will be back shortly. Avoid planning content uploads during this time, as any in-progress action will be interrupted. Want more information about what happens during system downtime for Thinkific? Learn more: https://support.thinkific.com/hc/en-us/articles/360030355054 Thanks for your patience! We look forward to continuing to make Thinkific even more awesome for you and your students.</content> </entry> <entry> <id>tag:status.thinkific.com,2005:Incident/18844763</id> <published>2023-10-18T13:58:42-07:00</published> <updated>2023-10-18T13:58:43-07:00</updated> <link rel="alternate" type="text/html" href="https://status.thinkific.com/incidents/tksdcgqjhcgk"/> <title>Thinkific Is Experiencing a Reduction in Responsiveness with the Course Player - We've Identified the Problem</title> <content type="html">Oct <var data-var='date'>18</var>, <var data-var='time'>13:58</var> PDT Resolved - Thinkific was a little slow serving requests for a small period of time. Our engineers identified the problem, implemented a fix and everything is now back to normal. Sorry for any inconvenience caused, and thanks for your patience!Oct <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PDT Identified - Thinkific is a little slow serving requests at the moment - you may notice 500 errors occurring for some courses in the course player. Our engineers have identified the problem and are currently working to fix it!</content> </entry> </feed>

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Thinkific Status - Incident History