IVR System | Freshcaller

<!DOCTYPE html> <html lang="en"> <head id="head"> <link rel="preconnect" href="https://website-assets-fw.freshworks.com"> <link rel="dns-prefetch" href="https://website-assets-fw.freshworks.com"> <link rel="preconnect" href="https://use.typekit.net"> <link rel="dns-prefetch" href="https://use.typekit.net"> <link rel="preconnect" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://accounts.freshworks.com"> <link rel="dns-prefetch" href="https://cdn-ukwest.onetrust.com"> <link rel="dns-prefetch" href="https://www.googletagmanager.com"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/160664/00000000000000007735bb32/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n5&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/384d9b/00000000000000007735bb6a/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n7&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/0230dd/00000000000000007735bb33/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n4&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/153042/00000000000000007735bb62/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n6&v=3"> <link rel="preload" as="style" href="https://use.typekit.net/pjk5ugs.css"> <link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css" media="print" onload="this.media='all'"> <noscript><link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css"></noscript> <link rel="preload" as="style" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <link rel="stylesheet" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <script src="https://cdn.optimizely.com/public/20976504213/s/freshworks.js"></script> <script defer src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-document-language="true" data-domain-script="2a76c653-4097-454f-9172-b4ab95061efd"></script> <script type="text/javascript" defer src="/static-assets/js/freshworks.js?01bb6f18bfff07fc9ca9604bffbf1461"></script> <script type="text/javascript"> function OptanonWrapper() { FW.onLoad(function () { window.OldOnetrustActiveGroups = OnetrustActiveGroups; }); OneTrust.InsertScript('/static-assets/js/websiteAnalytics.js?d0840477e98b35995734688c6ffd7d58', 'head', null, null, 'C0001'); } </script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>IVR System | Freshcaller </title> <meta name="description" content="IVR stands for Interactive Voice Response system is an automated telephony system that interacts with callers through prerecorded voice menus or instructions. It collects caller input in the form of dialpad presses and routes the call to submenus or call center agents as the case may be to solve caller queries."> <meta name="keywords" content="IVR, IVR system, IVR phone system, interactive voice response"> <link rel="icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <meta content="IE=edge" http-equiv="X-UA-Compatible"> <meta content="on" http-equiv="cleartype"/> <meta property="og:type" content="website" /> <meta property="og:title" content="IVR System | Freshcaller "> <meta property="og:description" content="IVR stands for Interactive Voice Response system is an automated telephony system that interacts with callers through prerecorded voice menus or instructions. It collects caller input in the form of dialpad presses and routes the call to submenus or call center agents as the case may be to solve caller queries."> <meta property="og:url" content="https://www.freshworks.com/freshcaller-cloud-pbx/ivr/"> <link rel="canonical" href="https://www.freshworks.com/freshcaller-cloud-pbx/ivr/"> <meta property="og:image" content="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.full.png" /> <meta name="og:image" content="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.full.png" /> <meta name="twitter:title" content="IVR System | Freshcaller " /> <meta name="twitter:description" content="IVR stands for Interactive Voice Response system is an automated telephony system that interacts with callers through prerecorded voice menus or instructions. It collects caller input in the form of dialpad presses and routes the call to submenus or call center agents as the case may be to solve caller queries." /> <meta property="twitter:image" content="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.full.png" /> <meta content="true" name="HandheldFriendly"/> <meta content="320" name="MobileOptimized"/> <meta content="yes" name="apple-mobile-web-app-capable"/> <meta content="black-translucent" name="apple-mobile-web-app-status-bar-style"/> <meta content="telephone=no" name="format-detection"/> <meta content="address=no" name="format-detection"/> <script> try { // url sanitize -- update current search after removing vulnerable params in the url var currentSearch = (function sanitizeQueryParams (queryString) { if (!queryString) return ''; var decoded; try { // handle malformed URL with lone '%' char decoded = decodeURIComponent(queryString); } catch (e) { decoded = queryString.replace(/%/g, '') } if (decoded.indexOf('%') > -1) { return sanitizeQueryParams(decoded); } var queryParams = decoded.slice(1).split('&').map(function (param) { var pair = param.replace(/[<>()]/g, '').split('='); // handle broken query param before encoding if(pair.length < 2) return pair; return pair[0] + '=' + encodeURIComponent(pair[1]); }).join('&'); return queryParams; })(window.location.search); if (currentSearch) { var queryParams = currentSearch.split('&'); var blackListedQueryParams = /(first_name|first-name|last-name|last_name|email|company|domain-|phone).*/gi var cleanQueryParams = '?' queryParams.forEach(function(query) { // Handling emails if (query.indexOf('@') !== -1 ) { return; }; // Handle cases that match regex var queryLeft = query.trim().split('=')[0] if (blackListedQueryParams.test(queryLeft)) return; cleanQueryParams += `${query}&` }); // Remove any trailing & cleanQueryParams = cleanQueryParams.replace(/&$/, ''); // Change the params if there is a mismatch if (window.location.search !== cleanQueryParams) { window.history.replaceState(null, null, cleanQueryParams); } } } catch (e) { console.log(e); } </script> <script type="text/plain" class="optanon-category-C0003"> document.cookie = 'cssVersion=ae70ad6e4902988cb1d06c390d848415; path=/; domain='+window.location.hostname+'; max-age=' + 60*60*24*365; </script> <script type="text/javascript"> window.FW = { cbQueue: [], onLoad: function(){ this.cbQueue.push(arguments) } }; </script> <meta name="google-site-verification" content="IdTKxrRe3365m2W_Qzv_MpOLzDoxe1x6ylemsrIYGAY" /> <meta name="google-site-verification" content="p1kXiLh_RXdISzpdgWbzTnGp0pbeWIXKOYGHN98BTwc" /> <link rel="alternate" hreflang= "x-default" href="https://www.freshworks.com/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "en-US" href="https://www.freshworks.com/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "de" href="https://www.freshworks.com/de/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "nl" href="https://www.freshworks.com/nl/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "fr" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "sv" href="https://www.freshworks.com/se/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "es-ES" href="https://www.freshworks.com/es/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "es-MX" href="https://www.freshworks.com/latam/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "es-CO" href="https://www.freshworks.com/latam/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "es-AR" href="https://www.freshworks.com/latam/freshcaller-cloud-pbx/ivr/" /> <link rel="alternate" hreflang= "pt-BR" href="https://www.freshworks.com/br/freshcaller-cloud-pbx/ivr/" /> <link rel="prefetch" href="https://fast.wistia.com/assets/external/E-v1.js" /> </head> <body class=" nav-transparent-secondary nextgen-super-nav " data-product-name="fcaller" data-lang=en > <header> <nav class="nav-scroll nav-light-bg has-secondary "> <div class="nav-super-wrapper nav-wrapper-border dark nav-super-nextgen"> <div class="nav-super l-page clearfix-lg"> <span class="nav-super-item home-link"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <a class="super-logo" href="/"> <img class="logo logo-fworks nav-super-logo" src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> <ul class="l-nav-list nav-super-menu nav-super-left" style=""> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-section"> <h1 class="section-title">Software</h2> <div class="nav-persona-product-left-section"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/live-chat-software/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/sales/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/marketing/?source=fcaller&medium=referral&campaign=fcaller_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel marketing campaigns for e-commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> </div> <div class="nav-persona-product-section"> <div class="nav-persona-product-right-section"> <h1 class="section-title">Solutions</h2> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/customer-service-solutions/" class="sub-nav-link" tabindex="-1"> Customer Service & Support </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/it-solutions/" class="sub-nav-link" tabindex="-1"> IT Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/conversational-engagement/" class="sub-nav-link" tabindex="-1"> Conversational Engagement </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm/marketing" class="sub-nav-link" tabindex="-1"> Marketing Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freshservice/solutions/enterprise-service-management/" class="sub-nav-link" tabindex="-1"> Enterprise Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm/sales/" class="sub-nav-link" tabindex="-1"> Sales Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm-platform/" class="sub-nav-link" tabindex="-1"> Customer Relationship Management </a> </li> </ul> </div> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> View all products and solutions </a> <i class="forward" aria-hidden="true"></i> </div> </div> </li> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/platform/" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title featured-title">What’s New</h2> </div> <a class="featured-card" rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> </div> </div> </div> </li> <li class="nav-super-item has-sub-menu " > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/theworks/" rel=" " > <span class="label"> Insights & Trends </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/professional-services/" rel=" " > <span class="label"> Services </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/partners/" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> </ul> <ul class="l-nav-list nav-super-menu" style=""> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://www.freshworks.com/demo/" rel=" " >Demo</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/pricing/" rel=" " >Pricing</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="language-selector nav-super-item has-sub-menu hide-in-mobile"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="en-us"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/de/freshcaller-cloud-pbx/ivr/" lang="de-de" tabindex="-1"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/freshcaller-cloud-pbx/ivr/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/ivr/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/freshcaller-cloud-pbx/ivr/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/freshcaller-cloud-pbx/ivr/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/freshcaller-cloud-pbx/ivr/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/freshcaller-cloud-pbx/ivr/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> </ul> </div> </li> <li class="nav-super-item hide-in-mobile nav-button" > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/freshcaller-cloud-pbx/signup/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="https://www.freshworks.com/freshcaller-cloud-pbx/" class="product-logo-icon"> <img src="https://website-assets-fw.freshworks.com/attachments/cl4469g9800odd6fnru9iulba-contact-center-brand-mark.svg" class="icon product-logo-dew" alt="Freshcaller"> <img src="https://website-assets-fw.freshworks.com/attachments/cl4469g9800odd6fnru9iulba-contact-center-brand-mark.svg" class="icon sub-product-logo-dew" alt=""> Freshcaller </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/features/" rel=" " >Features</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/integrations/" rel=" " >Integrations</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="https://www.freshworks.com/freshdesk/new-features/" rel=" " >What's New</a> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/live-chat-software/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/sales/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/marketing/?source=fcaller&medium=referral&campaign=fcaller_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel marketing campaigns for e-commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> View all products and solutions <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/platform/" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/ckvs2ag9r05dijsg07fsuibg7-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/?_gl=1*1xy0mpo*_ga*OTU4NTcwNzE5LjE2NzkyOTQ4Nzk.*_ga_L1S2C508DT*MTY3OTMyNzgxMC41LjEuMTY3OTMyODkwMi42MC4wLjA.&_ga=2.60358569.523602587.1679380412-140409367.1679380412" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/ivr"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/freshcaller-cloud-pbx/ivr"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/freshcaller-cloud-pbx/ivr"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/freshcaller-cloud-pbx/ivr"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/freshcaller-cloud-pbx/ivr"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/freshcaller-cloud-pbx/ivr"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/freshcaller-cloud-pbx/ivr"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/freshcaller-cloud-pbx/ivr"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/ivr"> 日本語 </option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Sign up for Freshcaller" class="button button--solid " rel="" role="button" target="_self" href="/freshcaller-cloud-pbx/signup/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/ivr"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/freshcaller-cloud-pbx/ivr"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/freshcaller-cloud-pbx/ivr"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/freshcaller-cloud-pbx/ivr"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/freshcaller-cloud-pbx/ivr"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/freshcaller-cloud-pbx/ivr"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/freshcaller-cloud-pbx/ivr"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/freshcaller-cloud-pbx/ivr"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/ivr"> 日本語 </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets "> <a href="#" class="nav-label" role="button" aria-expanded="false" aria-haspopup="true" tabindex="0">Quick links</a> <span class="nav-sub-toggle icon-arrow-down" aria-hidden="true"></span> <span class="nav-sub-label"></span> </div> <ul class="l-nav-list nav-sub-menu "> <li class="menu-line" role="none"></li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#why-ivr" data-scroll-link="why-ivr" data-accordion-link="" > <span>Why your business needs IVR</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#Setting-up-ivr-systems" data-scroll-link="Setting-up-ivr-systems" data-accordion-link="" > <span>Setting up IVR systems</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#benefits-of-ivr" data-scroll-link="benefits-of-ivr" data-accordion-link="" > <span>Business benefits</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#ivr-use-cases" data-scroll-link="ivr-use-cases" data-accordion-link="" > <span>Use cases</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#ivr-best-practices" data-scroll-link="ivr-best-practices" data-accordion-link="" > <span>Best practices</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#freshcaller-voip-phone-system" data-scroll-link="freshcaller-voip-phone-system" data-accordion-link="" > <span>Multi-level IVR system</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h1>IVR - Interactive Voice Response System</h1> <p><em>You can still listen to your customer without having to pick up their calls.</em></p> <div class="mt-md"> <a title="Try Freshcaller" class="button button--solid " rel="" role="button" target="_self" href="/freshcaller-cloud-pbx/signup/"> Sign up for a 14-day trial</a> </div> </div> </section> <section id="136870663082185" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-20790480468192" class=" feature-screenshot-right__content col-md-7"> <h2 class="feature-heading">What is IVR?</h2> <p>Interactive Voice Response system (IVR) is an automated telephony system that interacts with callers through prerecorded voice menus or instructions. It collects caller input in the form of dialpad presses and routes the call to submenus or call center agents as the case maybe to solve caller queries. </p> <div class="row"> <div class="col-md-6"> <ul class="list-fcaller"> <li><a href="#why-ivr" data-scroll-link="why-ivr" class="scroll-anchor">Why your business needs IVR</a> </li> <li><a href="#Setting-up-ivr-systems" data-scroll-link="Setting-up-ivr-systems" class="scroll-anchor">Setting up IVR systems</a> </li> <li><a href="#benefits-of-ivr" data-scroll-link="benefits-of-ivr" class="scroll-anchor">Business benefits</a> </li> </ul> </div> <div class="col-md-6"> <ul class="list-fcaller"> <li><a href="#ivr-use-cases" data-scroll-link="ivr-use-cases" class="scroll-anchor">Use cases</a> </li> <li><a href="#ivr-best-practices" data-scroll-link="ivr-best-practices" class="scroll-anchor">Best practices</a> </li> <li><a href="#freshcaller-voip-phone-system" data-scroll-link="freshcaller-voip-phone-system" class="scroll-anchor">Multi-level IVR system</a> </li> </ul> </div> </div> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-5"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqz57f63007agpg0uknnw63a-ivr-first-fold-illustration-image.one-sixth.png 2x" alt="ivr system Freshcaller" /> <img class="original-image fadeIn " alt="ivr system Freshcaller" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-20790480468192'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="why-ivr" class="section-content-grid l-section " data-scroll-target="why-ivr"> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2><span class="pre-text product-pre-text">honWhy IVR</span></h2> <h2>Why your business needs IVR </h2> <p>Every call center has to confront two major hurdles in their day-to-day operations. One, the call volume is highly volatile in nature, often unpredictable during holiday seasons. </p> <p>Two, staffing more call agents without a clear picture of the call traffic is expensive. Overstaffing creates the situation of resources remaining idle while understaffing can lead to poor customer service. </p> <p>To address these two issues, your business needs a cost-effective, scalable and reliable solution. It is here that IVR comes in as a problem-solver. </p> <p>An IVR phone system arms a business with several capabilities that will lighten the load for agents while simultaneously maximizing customer service efficiency.</p> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0a5zlg0376h6g0mruktrhc-segmentation-of-calls.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Segmentation of calls</h6> <p>Segmenting calls based on their purpose will help route callers quickly to the specific department or function that is most appropriate to solve their queries. To make the segmentation of calls more useful for callers, multi-level IVR menus can be created new customers, existing customers, FAQs, choice of language, connection request to agent and so on.</p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0a5znb0377h6g04k7rl5fs-self-service-customer-service.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Self-service customer service</h6> <p>IVR doubles up as a self-service customer portal that callers can use on their own without an agent’s intervention. It gives them the facility to access customer support resources at any time of the day or night, on weekends, holidays, even on a real-time basis at their own convenience. To cite an example, AlfKa, an online education platform, was able to reduce their average call handling time by <a href="https://www.freshworks.com/freshcaller-cloud-pbx/case-study/call-center-software-for-online-education-alfka/" target="_self">automating their responses to FAQs</a> with an IVR system. </p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0a5yu10364h6g077xdd4p9-bulk-call-handling.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Bulk call handling</h6> <p>A single agent can attend only to a single call at the same time. An IVR phone system can handle countless number of calls concurrently. Its bulk call handling capability helps a call center maintain key call center KPIs like Average Handling Time, Average Abandonment rate, resolution rate, etc. in a healthy state. </p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0a5yub038ohbg0l776fg0r-prioritizing-complex-calls.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Prioritizing complex calls</h6> <p>An IVR gives the agent time to attend to complex calls that require deeper inquiry and interaction with the caller. IVR also ensures that the call is not related to any commonly asked queries which can be solved with canned responses. It gives time for agents to prepare for complex calls that might require extensive information collection, step-by-step instructions and so on. </p> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class="pb-xl align-center gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2 class="align-center"> A cord-free IVR system for your business</h2> <div class="mt-md"> <a title="Try Freshcaller" class="button button--solid " rel="noopener" role="button" target="_blank" href="/freshcaller-cloud-pbx/signup/"> GET STARTED</a> </div> </div> </section> <section id="Setting-up-ivr-systems" class="section-content-grid l-section " data-scroll-target="Setting-up-ivr-systems"> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2><span class="pre-text product-pre-text">Setting up IVR</span></h2> <h2>How IVR phone systems are set up</h2> <p>There are three ways how an IVR system can be set up -- onsite, hosted on third-party premises and on cloud. A brief overview of all the three modes of IVR deployment are as below:</p> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjqyjd8g000392vg0fn6s3nb0-1.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Onsite deployment</h6> <p>On-site deployment a.k.a on-premise deployment is the traditional model for setting up an IVR system. The IVR phone system is set up within the organizational data center along with any other telephony systems that the business is already using.</p> <p> </p> <p>The entire IVR logic, customer data, software & hardware are housed within the organization’s physical premises. This gives the business complete control over the hardware and software of the system. </p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjqyjbm2w00272vg0ly7o346c-2.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Hosted deployment</h6> <p>In hosted deployment, the telephony hardware and software are on-site systems that are owned by the business but located in a third party's location. The business remains responsible for buying licenses, relevant software and devices required to run the call center along with the IVR system.</p> <p> </p> <p>However, the deployment and subsequent maintenance will be managed by the third-party. A recurring management fee or similar consideration is usually paid for the services rendered by the third-party. </p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjqyjd8g8006f2wg0pkdqwrz5-3.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Cloud deployment</h6> <p>Modern-day IVR systems are devoid of any hardware or software requirements. They are hosted on the cloud and can be launched immediately, almost an on-demand. The IVR logic, software and the relevant hardware, including data centers are owned and managed by the solution provider.</p> <p> </p> <p>The solution provider takes care of rolling out software updates and maintaining the hardware. The business pays the solution provider a recurring periodic fee for using the IVR phone system.</p> </div> </div> </div> </section> <section id="benefits-of-ivr" class="section-bucket section-text-media pt-xl " data-scroll-target="benefits-of-ivr"> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-13860320312208" class=" feature-screenshot-right__content col-md-8"> <p><span class="mb-md pre-text product-pre-text">business Benefits of IVR</span></p> <h2 class="feature-heading">The business benefits of IVR</h2> <p>Customers have little patience to wait until they get connected to a call center agent. They want instant redressal, instant information and real-time support. From the business’s point of view, this can be quite a challenge to surmount. <br /> </p> <p>Especially if the calls are of of low-value comprising of repetitive queries in large volume that do not require the exclusive time and attention of an agent. But, these low-value calls are important. After all, every business is committed to serving its customers in all aspects. <br /> </p> <p>An IVR system helps automate the call handling process by acting as a self-service platform for callers. It helps them find instant solutions to their queries with key presses on their devices. For a business, this translates into fewer call time spend responding to frequently asked questions. </p> <p>Some other benefits of an IVR system include:</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-4"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjr0nljk801s7sgg0cswfvrtl-venn-diagram.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjr0nljk801s7sgg0cswfvrtl-venn-diagram.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjr0nljk801s7sgg0cswfvrtl-venn-diagram.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjr0nljk801s7sgg0cswfvrtl-venn-diagram.one-sixth.png 2x" alt="business benefits of ivr interactive voice response system" /> <img class="original-image fadeIn " alt="business benefits of ivr interactive voice response system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-13860320312208'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="small-business-benefits" class="section-content-grid l-section " data-scroll-target="small-business-benefits"> <div class="l-page container l-grid"> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0lyrx3012hsgg0rfjfeks3-canned-responses-for-faqs.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Canned responses for FAQs</h6> <p>According to <a href="https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf" target="_blank">Microsoft’s 2018 State of Global Customer service</a>, 66% of customers prefer using self-service first rather than engaging with an agent. IVR systems with their canned responses to FAQs can act as a self-service portal for callers. They help in saving time for both the callers as well as agents. <br /> </p> <p>This saves time for both the callers as well as agents. Also, the call center can reserve the agent’s productive time for better purposes like attending to high-priority calls that need hand-holding or step-by-step instructions.</p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0m11rz012usgg0n6gfrt7m-address-high-call-volume-at-lower-costs.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Address high call volume at lower costs</h6> <p>Under the hood, IVR is a computer program - a software that is programmed to work according to predefined rules or to be specific, in response to a phone’s dialpad triggers. Since it is a software that can work unmanned, the cost to attend 50 calls or 1,000 calls or more remains the same. </p> <p> </p> <p>There are no additional costs associated with the fluctuating call volume. As a result, IVR systems help keep the call center’s call handling costs consistent and restricted to a bare minimum even when call volumes are unpredictable. </p> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class="pb-xl align-center gradient-dark " > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h2 class="align-center">A straight-talking IVR system for your business</h2> <div class="mt-md"> <a title="Try Freshcaller for free" class="button button--solid " rel="noopener" role="button" target="_blank" href="/freshcaller-cloud-pbx/signup/"> Sign up for a 14-day trial</a> </div> </div> </section> <section id="ivr-use-cases" class="section-content-grid l-section " data-scroll-target="ivr-use-cases"> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2><span class="pre-text product-pre-text">Use cases of IVR </span></h2> <h2>Business functions where IVR can be a game-changer</h2> <p>Every industry, every business function where phone systems and large volume of calls coexist, an IVR phone system can be a game-changer. </p> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bcg3i03sdhbg0hgql1kd6-customer-service.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Customer service</h6> <p>Businesses can automate recurring customer service requests by identifying and segmenting customer calls based on keypresses. For example, customers can choose from menus, the option to raise a complaint, talk to a customer care executive or request a callback. Also, customers can pick the native language in which they are most comfortable in receiving support.</p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bcg7o03unh6g0vgnw1j0l-office-administration.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Office administration</h6> <p>Large business houses with globally distributed offices and a diverse range of departments can simplify inter-organization communication with an IVR. An IVR menu can be designed that connects callers to admin, facilities, finance, HR, security and so on. It will help cut down dependencies on personnel and automate the entire administration process.</p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bcgkz03wqh6g0b3ruouu8-order-tracking.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Order tracking</h6> <p>In eCommerce and in on-demand services, customers need instant information about their order statuses, delivery progress and so on. An IVR system can help customers track their customer support ticket status, online order delivery status, etc. without the restrictions of business hours, geographies, etc. IVR systems can also be used to remind customers about pending bills, services that are nearing expiry, promo offers and so on.</p> </div> </div> <div class="feature-description-item-a mb-md"> <div class="icon-big feature-description-icon-a " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjqyzpkmn05be2wg0karqc5ue-shared-lines.svg);" role="img" aria-label=""></div> <div class="feature-description-text-a "> <h6>Feedback collection</h6> <p>Evert popular brand collects customer feedback that helps them fine tune their offerings and improve customer service. But, manual feedback collection is not easy either. No customer would be readily willing to quote something favorable or unfavourable when asked. An IVR can aid in collecting feedback consistently by keypad presses for star ratings and CSAT scores. </p> </div> </div> </div> </section> <section id="ivr-best-practices" class="section-content-grid l-section " data-scroll-target="ivr-best-practices"> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2><span class="pre-text product-pre-text">IVR Best practices</span></h2> <h2>IVR best practices that will improve call experience</h2> <p>Despite its merits, 82% of customers are dissatisfied with IVR. In fact, 60% of customers would skip it to talk to a real agent (Microsoft Study). If IVRs are meant to make things easy for callers, then why are they skipping it?</p> <p> </p> <p class="align-center sub-text"><em>Where do IVRs fall short that makes them a liability instead of a lifeline that they are meant to be? What goes wrong in IVR implementation?</em></p> <p class="align-center sub-text"> </p> <p>Most businesses devise an IVR system keeping in mind how they think the process should work. They fail to visualize the IVR journey from the caller’s perspective which leads to poor experience. Here are some IVR best practices that will help any business serve their callers right with an IVR. </p> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhvuc03z2hbg0y6yu4coh-keep-minimal-menu-levels.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Keep minimal menu levels</h6> <p>The maximum number of menu options your IVR menu can have is six. Anything more could be difficult for the customer to remember. Ideally, the number of menus should three or four each with four sublevels directing to a final solution.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhuzb03yyh6g0clnujm4p-avoid-long-promos.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Avoid long promos</h6> <p>When your customers are calling for support, the last thing they want is to listen to a long promo message. In fact, not valuing your caller’s time is rated as one of the <a href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-software/bad-customer-service-experiences-blog/" target="_self">worst phone support experiences</a>. So it is wise to avoid long promos.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhv4n03vyhbg0tebmknfj-give-option-before-action.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Give option before action</h6> <p>The IVR menu should recite what the menu is for and which key is to be pressed for opting it. For example, Press 1 for a new inquiry. Presenting the option before the action simplifies the task for callers. </p> </div> </div> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0mukcq01k1sgg01cor0tcg-provide-adequate-interval.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Provide adequate interval</h6> <p>There should be enough time interval after the IVR reciting the menu options. The caller might want to recollect the options to pick the right one that is appropriate for them. Also, ensure that each option is clearly dictated and easily understandable.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjqyzzq3q029gwpg0onqu3gcl-there-is-no-time-to-waste.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Make IVR responses faster</h6> <p>For every keypress input that the caller gives, the IVR should provide a rapid response that is specifically curated to solve the customer query. Unnecessary reciting numbers or statements in a painfully slow pace can be quite a harrowing experience. </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhv3k03yzh6g0mgjijdbp-give-the-option-to-zero-out.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Give the option to ‘Zero out’</h6> <p>There could be times when callers might want to revisit the main menu to pick the right option. Keeping an option to revert to the main menu at anytime would be a wise thing. This option is commonly referred to as ‘zero out’.</p> </div> </div> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhuzf03vwhbg0x3a0q01j-avoid-cliches.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Avoid cliches</h6> <p>Cliches like playing “Your call is important to us” script while putting customers on hold endlessly is a terrible practice. A better way of making customers wait without making them feel the irritation is to append the call position. </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0bhv4j03vxhbg0d00kx91q-give-the-agent-ivr-context.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Share context</h6> <p>Forwarded calls, be it from another agent or from an IVR system can be tricky to handle if no call context is given. Giving prior context about the purpose of the call from which IVR menu it is originating will help agents solve queries faster.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjr0mrvk301i2sgg0ax0llxnr-bypass-icon.svg);" role="img" aria-label=""></div> <div class=" "> <h6>Option to bypass IVR</h6> <p>Despite its intended benefits, callers might still want to talk to an agent. Ensure that there is an option to bypass the IVR and connect directly to the agent if the caller desires so. This is necessary in emergencies situations where personal intervention is needed.</p> </div> </div> </div> </div> </section> <section id="freshcaller-voip-phone-system" class="section-bucket section-text-media l-section " data-scroll-target="freshcaller-voip-phone-system"> <div class="l-page container align-center mb-lg"> <p><span class="pre-text product-pre-text">Freshcaller</span><span class="pre-text product-pre-text"> business phone system</span></p> <h2 class="align-center mb-lg">If you’re looking for the best IVR system...</h2> </div> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-171521463865257" class=" feature-screenshot-right__content col-md-6"> <p>Freshcaller is a call center software that comes with a multi-level IVR feature. You can set up unlimited multi-level phone trees for various business purposes. The interface is easily configurable and can be done without any technical know-how.</p> <p><br /> If personalization is something that you are looking for then Freshcaller can help you upload pre-recorded messages for each menu option. From welcome message to on-hold music, every aspect of the IVR can be personalized.</p> <p class="sub-text">Curious to know more? Sign up for Freshcaller.</p> <div class="pt-sm mobile-align-center"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/freshcaller-cloud-pbx/signup/"> Sign up for 14-day trial</a> </div> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjotyg5uf0451ijg0n4kbol0r-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjotyg5uf0451ijg0n4kbol0r-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjotyg5uf0451ijg0n4kbol0r-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjotyg5uf0451ijg0n4kbol0r-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-171521463865257'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class="l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading align-center hide-in-mobile-and-tablet"> <h2 class="align-center">Why Freshcaller , of all things?</h2> </div> <div class="vertical-tab-wrapper vertical-tab-wrapper-v3 tablist-container"> <ul class="nav-tablist clearfix-md" id="myTabs-17325400390450" role="tablist"> <li role="presentation" class="nav-link active"> <div title="Tab Content" href="#w500244611879106218-17325400390450" id="w500244611879106218-17325400390450-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w500244611879106218-17325400390450" aria-expanded="true">Multi-level IVR or Phone trees<span class="tab-desc"id=w50024461187910621817325400390450tab-desc>Manage a multi-tier inter-linked IVR system</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w793787026929555880-17325400390450" id="w793787026929555880-17325400390450-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w793787026929555880-17325400390450" aria-expanded="false">Upload personalized messages<span class="tab-desc"id=w79378702692955588017325400390450tab-desc>Give a personal touch to your IVR</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w87366842548219259-17325400390450" id="w87366842548219259-17325400390450-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w87366842548219259-17325400390450" aria-expanded="false">Assign key presses<span class="tab-desc"id=w8736684254821925917325400390450tab-desc>Set an action response for each key press.</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w145954578132561508-17325400390450" id="w145954578132561508-17325400390450-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w145954578132561508-17325400390450" aria-expanded="false">Forward to voicemail<span class="tab-desc"id=w14595457813256150817325400390450tab-desc>When calls don't get through, voicemails can help.</span> </div> </li> </ul> <div class="browser-mockup browser-mockup-top-bar"> <div class="top-bar"> <div class="circles"> <div class="circle circle-red"></div> <div class="circle circle-yellow"></div> <div class="circle circle-green"></div> </div> </div> <div class="tab-content browser-content" id="myTabContent-17325400390450"> <div class="tab-pane fade in active" role="tabpanel" id="w500244611879106218-17325400390450" aria-labelledby="w500244611879106218-17325400390450-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 63%; top: 17%;" data-placement="right" title="Multi-level IVR or phone trees" data-content="Create and customize unlimited multi-level inter-linked IVR menus." data-original-title="Multi-level IVR or phone trees" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w793787026929555880-17325400390450" aria-labelledby="w793787026929555880-17325400390450-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 38%; top: 11%;" data-placement="right" title="Upload/create your message" data-content="Play your own pre-recorded audio or create one by converting texting to male/female audio." data-original-title="Upload/create your message" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w87366842548219259-17325400390450" aria-labelledby="w87366842548219259-17325400390450-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 38%; top: 17%;" data-placement="top" title="Assign key presses" data-content="Use numerals from 0 to 9 and special characters for key press input." data-original-title="Assign key presses" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w145954578132561508-17325400390450" aria-labelledby="w145954578132561508-17325400390450-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 72%; top: 70%;" data-placement="top" title="Forward to voicemail" data-content="Sending a voicemail with Freshcaller is easy as ABC (&D)." data-original-title="Forward to voicemail" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <div class="mobile-tab-wrapper"> <div class="l-page container"> <div class="align-center mb-lg"> <h2 class="align-center">Why Freshcaller , of all things?</h2> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Multi-level IVR or Phone trees</h6> <p>Manage a multi-tier inter-linked IVR system</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Upload personalized messages</h6> <p>Give a personal touch to your IVR</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Assign key presses</h6> <p>Set an action response for each key press.</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Forward to voicemail</h6> <p>When calls don't get through, voicemails can help.</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjqw5vkaz00ibfvg0fdvyafyj-multi-level-ivr-or-phone-trees.one-sixth.png 2x" alt="multi level ivr or phone trees" /> <img class="original-image fadeIn " alt="multi level ivr or phone trees" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.customPopover(); FW.$('.nav-tablist .nav-link .tab-button').click(function(e) { e.stopPropagation(); }); }); </script> </div> </section> <section class="l-section "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">Our customers loved it. You would too.</h2> </div> <div id="57173821288617" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-571738212886171" aria-label="Testimonial 1 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png 2x" alt="freshcaller" /> <img class="original-image fadeIn " alt="freshcaller" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Auston Taber</h6> <div class="author-designation">CEO</div> <div class="author-company">Solar Support</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-571738212886172" aria-label="Testimonial 2 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-sixth.png 2x" alt="Freshcaller alternative" /> <img class="original-image fadeIn " alt="Freshcaller alternative" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Alfredo Cely</h6> <div class="author-designation">Senior Engineer</div> <div class="author-company">AlfKa, LLC</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-571738212886173" aria-label="Testimonial 3 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-sixth.png 2x" alt="Freshcaller alternative" /> <img class="original-image fadeIn " alt="Freshcaller alternative" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Jonathan Gustafsson</h6> <div class="author-designation">COO</div> <div class="author-company">Marineparts Finland</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#57173821288617" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#57173821288617" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#57173821288617" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-571738212886171" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#57173821288617" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-571738212886172" aria-label="Go to slide 2" aria-selected=false> </li> <li data-target="#57173821288617" data-slide-to="2" class="" tabindex="0" role="tab" aria-controls="panel-571738212886173" aria-label="Go to slide 3" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section id="" class="l-section casestudy-resource-section " data-scroll-target="" > <div id="" class="l-page container "> <h2>Related resources</h2> <div class="row" id="resource-card-row-171521463866049"> <a class="card-item " href="https://www.freshworks.com/freshcaller-cloud-pbx/case-study/call-center-software-for-online-education-alfka/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjoy4d8h7095vcafza3uwm05w-alfka.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjoy4d8h7095vcafza3uwm05w-alfka.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjoy4d8h7095vcafza3uwm05w-alfka.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjoy4d8h7095vcafza3uwm05w-alfka.one-sixth.png 2x" alt="alfka" /> <img class="original-image fadeIn resources-box-image " alt="alfka" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>case study</h5> <p class="ellipsis-wrapper">AlfKa ramps up their phone operations with Freshcaller</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-software/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjp12s7wq002tdnfzdxpizo5s-call-center-img.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjp12s7wq002tdnfzdxpizo5s-call-center-img.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjp12s7wq002tdnfzdxpizo5s-call-center-img.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjp12s7wq002tdnfzdxpizo5s-call-center-img.one-sixth.png 2x" alt="call center img" /> <img class="original-image fadeIn resources-box-image " alt="call center img" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Grey matter</h5> <p class="ellipsis-wrapper">Call center software: Why and how to choose one</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/freshcaller-cloud-pbx/case-study/virtual-phone-system-for-ecommerce-the-dutch-label-shop/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjovd4elk05r6cafzf9z8r8wb-dutchlabel-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjovd4elk05r6cafzf9z8r8wb-dutchlabel-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjovd4elk05r6cafzf9z8r8wb-dutchlabel-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjovd4elk05r6cafzf9z8r8wb-dutchlabel-2x.one-sixth.png 2x" alt="dutchlabel 2x" /> <img class="original-image fadeIn resources-box-image " alt="dutchlabel 2x" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>case study</h5> <p class="ellipsis-wrapper">Dutch Label Shop builds remote teams with Freshcaller</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/assets/resources/freshcaller/checklists/pre-trial.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-sixth.png 2x" alt="pretrial" /> <img class="original-image fadeIn resources-box-image " alt="pretrial" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>checklist</h5> <p class="ellipsis-wrapper">12 questions to ask before trialling call center software</p> </div> </div> </div> </a> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center pattern-gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2 class="align-center">Gift your teams the chance to use a truly modern phone system</h2> <p class="sub-text">Sign up for Freshcaller today! You get a 14-day trial with access to all features.</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/freshcaller-cloud-pbx/signup/"> Sign up for a 14-day trial</a> </div> </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 'http' : 'https') + '://cdn-public.sociabble.com/blob/js/leadgen/track.min.js?v=1.7') </script> <footer > <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/"> <img class="logo logo-fworks footer-logo" src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> <i class="icon-arrow-down" aria-hidden="true"></i> </div> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/customer-service-suite/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshdesk Omni</a></li> <li><a href="https://www.freshworks.com/freshdesk/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshdesk</a></li> <li><a href="/live-chat-software/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshchat</a></li> <li><a href="https://www.freshworks.com/freshservice/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshservice</a></li> <li><a href="/crm/sales/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshsales</a></li> <li><a href="https://www.freshworks.com/crm/suite/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshsales Suite</a></li> <li><a href="/crm/marketing/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshmarketer</a></li> <li><a href="/platform/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freshworks Neo</a></li> <li><a href="https://www.freshworks.com/freddy-ai/?source=fcaller&medium=referral&campaign=fcaller_footer_main" rel="" class="">Freddy AI</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> COMPANY </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> COMPANY <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/company/about/" rel="" class="">About</a></li> <li><a href="/company/leadership/" rel="" class="">Leadership</a></li> <li><a href="https://ir.freshworks.com/" rel="" class="">Investors</a></li> <li><a href="/company/careers/" rel="" class="">Careers</a></li> <li><a href="/customers/" rel="" class="">Customers</a></li> <li><a href="/company/partners/" rel="" class="">Partners</a></li> <li><a href="/events/" rel="" class="">Events</a></li> <li><a href="https://www.freshworks.com/theworks/" rel="" class="">Insights & Trends</a></li> <li><a href="/newsroom/press-releases/" rel="" class="">News</a></li> <li><a href="/contact/" rel="" class="">Contact</a></li> </ul> </div> </div> </div> <div class="col-md-8 footer-right-section"> <div class="row"> <div class="col-sm-3"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> SUPPORT & SUCCESS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> SUPPORT & SUCCESS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/support/" rel="" class="">Support</a></li> <li><a href="/academy/" rel="" class="">Training & Certification</a></li> <li><a href="/professional-services/" rel="" class="">Services</a></li> <li><a href="https://community.freshworks.com/" rel="" class="">Community</a></li> </ul> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> TOP FEATURES </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> TOP FEATURES <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/freshcaller-cloud-pbx/phone-number/virtual-phone-number/" rel="" class="">Virtual Phone Numbers</a></li> <li><a href="/freshcaller-cloud-pbx/call-routing/" rel="" class="">Call Routing</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-setup/multi-level-ivr-system/" rel="" class="">Multi-level IVR</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-management/reporting/" rel="" class="">Reporting & Analytics</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-management/service-level-monitoring/" rel="" class="">Service Level Monitoring</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-setup/business-hours/" rel="" class="">Business Hours</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-setup/voicemail-message/" rel="" class="">Voicemail</a></li> <li><a href="/freshcaller-cloud-pbx/call-center-management/call-recording-system/" rel="" class="">Call Recording</a></li> </ul> </div> <div class="col-sm-3"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> FRESHCALLER </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> FRESHCALLER <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/freshcaller-cloud-pbx/call-center-features/" rel="" class="">All Features</a></li> <li><a href="/freshcaller-cloud-pbx/pricing/" rel="" class="">Pricing Plans</a></li> <li><a href="/freshcaller-cloud-pbx/pricing/compare/" rel="" class="">Compare Plans</a></li> <li><a href="/freshcaller-cloud-pbx/case-study/" rel="" class="">Our Customers</a></li> </ul> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> COMPARE </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> COMPARE <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/freshcaller-cloud-pbx/compare/grasshopper-alternative/" rel="" class="">Grasshopper</a></li> <li><a href="/freshcaller-cloud-pbx/compare/aircall-alternative/" rel="" class="">Aircall</a></li> <li><a href="/freshcaller-cloud-pbx/compare/talkroute-alternative/" rel="" class="">Talkroute</a></li> <li><a href="/freshcaller-cloud-pbx/compare/evoice-alternative/" rel="" class="">eVoice</a></li> <li><a href="https://www.freshworks.com/freshcaller-cloud-pbx/compare/" rel="" class="">All Comparisons</a></li> </ul> </div> <div class="col-sm-3"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> INTEGRATIONS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> INTEGRATIONS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/freshcaller-cloud-pbx/freshdesk-integration/" rel="" class="">Freshdesk (Helpdesk)</a></li> <li><a href="https://www.freshworks.com/freshcaller-cloud-pbx/freshsales-integration/" rel="" class="">Freshsales (CRM)</a></li> <li><a href="/freshcaller-cloud-pbx/freshservice-integration/" rel="" class="">Freshservice (ITSM)</a></li> <li><a href="/freshcaller-cloud-pbx/integration/shopify/" rel="" class="">Shopify</a></li> <li><a href="/freshcaller-cloud-pbx/integration/hubspot/" rel="" class="">Hubspot</a></li> </ul> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> LEARN NOW </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> LEARN NOW <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/freshcaller-cloud-pbx/call-center-software/" rel="" class="">Call Center Software</a></li> <li><a href="https://www.freshworks.com/freshcaller-cloud-pbx/virtual-call-center/" rel="" class="">Virtual Call Center</a></li> <li><a href="/freshcaller-cloud-pbx/virtual-pbx/" rel="" class="">Virtual PBX</a></li> <li><a href="/freshcaller-cloud-pbx/small-business-phone-system/" rel="" class="">Small Business Phone Systems</a></li> <li><a href="/freshcaller-cloud-pbx/ivr/" rel="" class="">IVR</a></li> <li><a href="/freshcaller-cloud-pbx/voip-phone-system/" rel="" class="">VoIP Phone Systems</a></li> <li><a href="/freshcaller-cloud-pbx/blog/articles/" rel="" class="">Freshcaller Blog</a></li> </ul> </div> <div class="col-sm-3"> <div class="hide-in-mobile"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> EXISTING USERS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> EXISTING USERS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://login.freshworks.com/email-login" rel="" class="">Login</a></li> <li><a href="https://support.freshcaller.com/support/home" rel="nofollow" class="">Help and Support</a></li> <li><a href="/freshcaller-cloud-pbx/resources/#product-tour" rel="" class="">Product Tour</a></li> <li><a href="/freshcaller-cloud-pbx/resources/#user-guides" rel="" class="">User Guides</a></li> <li><a href="/freshcaller-cloud-pbx/resources/#library-article" rel="" class="">Library Articles</a></li> </ul> </div> <div class="hide-in-mobile"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> MOBILE APPS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> MOBILE APPS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav app-stores"> <li> <a href="https://play.google.com/store/apps/details?id=com.freshworks.freshcaller" rel="nofollow"> <img src="/static-assets/images/common/icons/img-google-play.png" alt="Google play link" class="app-store-img" /> </a> </li> <li> <a href="https://itunes.apple.com/us/app/freshcaller/id1424866045?mt=8" rel="nofollow"> <img src="/static-assets/images/common/icons/img-apple-store.png" alt="Apple store link" class="app-store-img" /> </a> </li> </ul> </div> <div class="hide-in-mobile"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> CONNECT WITH US </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> CONNECT WITH US <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav social-connect-nav"> <li><a href="https://www.facebook.com/FreshworksInc" aria-label="facebook" rel="nofollow noopener" target="_blank"><i class="icon-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/freshdesk" aria-label="twitter" rel="nofollow noopener" target="_blank"><i class="icon-twitter" aria-hidden="true"></i></a></li> <li><a href="https://www.youtube.com/channel/UCiKaUBUQ8BB6l9tAg6a9cig" aria-label="youtube" rel="nofollow noopener" target="_blank"><i class="icon-youtube" aria-hidden="true"></i></a></li> <li><a href="https://www.linkedin.com/showcase/freshcaller/" aria-label="linkedin" rel="nofollow noopener" target="_blank"><i class="icon-linkedin" aria-hidden="true"></i></a></li> </ul> </div> </div> </div> <div class="footer-salessupport clearfix-lg"> <div class="row"> <div class="col-md-12 seperator-line"> <h2 class="footer-nav-title caps-heading-12 hide-in-mobile"> Contact Freshworks </h2> <button class="footer-nav-title caps-heading-12 hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> Contact Freshworks <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav support-nav"> <li> <a href="tel:+18557476767"> <i class="icon-phone" aria-hidden="true"></i><span>+1 (855) 747 6767</span> </a> </li> <li> <a href="mailto:sales@freshworks.com"> <i class="icon-mail" aria-hidden="true"></i><span>sales@freshworks.com</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="footer-copyrights"> <div class="l-page clearfix-lg"> <div class="footer-nav copyrights-nav hide-in-mobile"> <a href="http://www.freshworks.com/legal" rel=" ">Legal</a> <a href="https://www.freshworks.com/privacy/" rel=" ">Privacy Notice</a> <a href="http://www.freshworks.com/site-terms" rel=" ">Site Terms</a> <a href="https://www.freshworks.com/list-of-cookies/" rel=" ">Cookie Policy</a> <a href="https://www.freshworks.com/privacy/ccpa-requests/" rel=" ">Do Not Share My Personal Information</a> <a href="https://www.freshworks.com/security/" rel=" ">Security</a> <a href="https://www.freshworks.com/accessibility/" rel=" ">Accessibility</a> <a href="https://www.freshworks.com/privacy/gdpr/unsubscribe/" rel=" ">Unsubscribe</a> <a href="https://www.freshworks.com/sitemap/" rel=" ">Sitemap</a> </div> <p class="footer-copyrights-text">© 2023 Freshworks Inc. All Rights Reserved</p> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (!FW.Utils.ResponsiveUtilities.isDesktop()) { FW.$('.footer-nav a').attr('tabindex', -1); FW.$('.hide-in-mobile a').attr('tabindex', -1); }; }); </script> </footer> <script type="text/javascript"> FW.onLoad(function() { FW.footer(); }); </script><div role="button" aria-label="Open chat widget" tabindex="0" id="fchat-custom-icon" onClick="fciWidgetOpen();" style="display: none;"> <div id="fci-image" style="display: block;"></div> <div id="fci-loading" style="display: none;"> <div class="fci-flex"> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { FW.legal.init(); }); </script> <div id="modal-backdrop"></div> <div id="form-modal-holder"></div> <div id="eu-cookie-policy-popup"> <div class="l-page"> <div class="popup-container"> <div class="text col-md-9"><p>We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our <a href="https://www.freshworks.com/privacy/">Privacy Notice</a>. Our <a href="https://www.freshworks.com/list-of-cookies/">Cookie Policy</a> provides information about managing cookie settings.</p> </div> <div class="options col-md-3"> <div class="button button--solid button--small button--black accept-cookies"> Accept Cookies </div> </div> </div> </div> </div> <div id="modal-search"> <div class="modal-wrapper"> <i class="icon-close" tabindex="0" aria-label="Close site search"></i> <div id="searchbox"></div> <div id="infinite-hits" aria-live="polite"></div> <div id="pagination"></div> <div class="no-results"> <img src="/static-assets/images/fservice/no-results-illustration.svg" alt="no results" /> <p>Sorry, our deep-dive didn’t help. Please try a different search term.</p> </div> </div> </div> <a style="display:none" class="button fcaller login-spam-trigger-button" data-toggle="modal" data-target="#signupSpamModalFcaller"></a> <div class="modal signup-spam-modal" id="signupSpamModalFcaller" tabindex="-1" role="dialog" aria-labelledby="signupLoginModal"> <div class="modal-dialog signup-login-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <div class="modal-close" data-dismiss="modal" aria-label="Close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md"> <div class="form-wrapper animate-form-wrapper signup-login-form-wrapper align-center"> <div class="form-field-container"> <div id="signupLoginModal" class="form-content-upper"> <h6><p>We're sorry that your email domain is not supported. Reach out to us at <a href="mailto:support@freshcaller.com" target="_blank">support@freshcaller.com</a> for more details.</p> </h6> </div> </div> </div> </div> </div> </div> </div> <a style="display:none" class="button fcaller login-trigger-button" data-toggle="modal" data-target="#signupLoginFormFcaller"></a> <div class="modal signup-login-modal" id="signupLoginFormFcaller" tabindex="-1" role="dialog" aria-labelledby="signupLoginModal"> <div class="modal-dialog signup-login-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <div class="modal-close" data-dismiss="modal" aria-label="Close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md"> <div class="form-wrapper animate-form-wrapper signup-login-form-wrapper align-center"> <div class="form-field-container"> <div id="signupLoginModal" class="form-content-upper"> <p>An account with this email id already exists. We can help you find it.</p> <a class="button button--solid email-reminder-button">Remind me</a> </div> </div> <div class="thank-you-card align-center mt-sm"> <i class="icon-check-mark green-check round-icon"></i> <div class="mt-xs"> <p>A confirmation email with your login information has been sent. Thank you.</p> </div> </div> </div> </div> </div> </div> </div> <a style="display:none" class="button fcaller domain-taken-trigger-button" data-toggle="modal" data-target="#signupDomainTakenModalFcaller"></a> <div class="modal signup-domain-taken-modal" id="signupDomainTakenModalFcaller" tabindex="-1" role="dialog" aria-labelledby="signupLoginModal"> <div class="modal-dialog signup-login-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <div class="modal-close" data-dismiss="modal" aria-label="Close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md"> <div class="form-wrapper animate-form-wrapper signup-login-form-wrapper align-center"> <div class="form-field-container"> <div id="signupLoginModal" class="form-content-upper"> <p>Your team has already registered. Contact <a href="mailto:support@freshcaller.com" target="_blank">support@freshcaller.com</a> for details.</p> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.modalbox(); }); </script> <script type="text/javascript"> window.addEventListener('load', function () { window.dataLayer = window.dataLayer || []; dataLayer.push({ 'event': 'tvc_pageDomain', 'pageDomain': 'FCaller' }); }); </script>  <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-ML537HG');</script>   <script type='text/plain' class='optanon-category-C0004'> function createTempFunction(function_name) { (window.freshsales)[function_name]=function() { (window.freshsales).push([function_name].concat(Array.prototype.slice.call(arguments,0))) }; } (function(url, app_token) { window.assets_url='//d952cmcgwqsjf.cloudfront.net'; window.freshsales = window.freshsales || []; functions_list='init identify trackPageView trackEvent set'.split(' '); for(var i=0; i < functions_list.length; i++) { var function_name = functions_list[i]; createTempFunction(function_name); } var script_tag = document.createElement('script'); script_tag.async=1; script_tag.src= window.assets_url +'/assets/analytics.js'; var first_script_tag = document.getElementsByTagName('script')[0]; first_script_tag.parentNode.insertBefore(script_tag,first_script_tag); freshsales.init(url, app_token); })('//freshdesk.freshsales.io','98789bf8336157c6baacf410a8f87aa4'); </script>   <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WQKBJ88');</script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WQKBJ88" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript"> _linkedin_partner_id = "508419"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/javascript"> (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=508419&fmt=gif" /> </noscript> </body> </html>

CINXE.COM

IVR System | Freshcaller