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href="#"><img alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." id="display" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/skins/images/DCF61EDD26ADF9B377A5C0764A8E2CA0/base/images/icon_help.png"/></a><div class="lia-content lia-panel-tooltip-wrapper lia-js-hidden" id="link_5-tooltip-element"><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-d"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-component-community-browser clearfix"> <ul class="clearfix"> <li class="first-child"> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Mobiles-Apps/ct-p/Mobiles" class="item item-Mobiles"> <span class="icon"></span> <span class="name">Mobile<br/>& Apps</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Favourite-Apps-Video-Competition/con-p/AppsVideos">Favourite Apps Video Competition</a><span class="post-count">0</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Samsung-Galaxy-S4/bd-p/Samsung_Galaxy_G4">**Samsung Galaxy S4**</a><span class="post-count">86</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/24x7-Widget-for-Android/bd-p/Product_Trial">24x7 Widget for Android</a><span class="post-count">101</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Product-Reviews/bd-p/Product_Reviews">Product Reviews</a><span class="post-count">41</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Apple-iPhone/bd-p/Apple_iPhone5">Apple iPhone</a><span class="post-count">6023</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Android/bd-p/Android">Android</a><span class="post-count">6732</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Windows-Phones/bd-p/WindowsPhones">Windows Phones</a><span class="post-count">2012</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobiles/bd-p/PrepaidMobiles">Pre-Paid Mobiles</a><span class="post-count">1962</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Coverage-Network/bd-p/Coverage">Coverage & Network</a><span class="post-count">1003</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Mobile-Plans-Rates/bd-p/MobilesPlansRatesCharges">Mobile Plans & Rates</a><span class="post-count">1724</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/New-Upcoming-Devices/bd-p/Newdevices">New Upcoming Devices</a><span class="post-count">659</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/bd-p/MobileApps">Mobile Apps (inc Telstra 24x7 Apps)</a><span class="post-count">775</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/General-Mobiles/bd-p/Otherphones">General Mobiles</a><span class="post-count">2420</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Device-Updates/bd-p/Device_Updates">Device Updates</a><span class="post-count">3131</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Home/ct-p/HomeProducts" class="item item-HomeProducts"> <span class="icon"></span> <span class="name">Home Phones<br/>& T-HUB</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Home-Plans-Services/bd-p/HomePhone">Home Plans & Services</a><span class="post-count">1493</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/T-Hub/bd-p/THub">T-Hub</a><span class="post-count">2030</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Moving-Connection-Help/bd-p/moving">Moving & Connection Help</a><span class="post-count">467</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Connected-Home-Products/bd-p/HomeEverythingElse">Connected Home Products</a><span class="post-count">492</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Broadband/ct-p/Broadband" class="item item-Broadband"> <span class="icon"></span> <span class="name">Broadband &<br/> Email</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/bd-p/National_Broadband_Network_FAQ">National Broadband Network (NBN)</a><span class="post-count">200</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Home-Broadband/bd-p/HomeBroadband">Home Broadband</a><span class="post-count">8727</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Mobile-Broadband/bd-p/MobileBroadband">Mobile Broadband</a><span class="post-count">2415</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/4G-Broadband/bd-p/4G">4G Broadband</a><span class="post-count">1205</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Internet-Plans-Rates/bd-p/BroadbandPlansRatesCharges">Internet Plans & Rates</a><span class="post-count">368</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Modems-Hardware/bd-p/Modems">Modems & Hardware</a><span class="post-count">3725</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/T-Cloud/bd-p/T-Cloud">T-Cloud</a><span class="post-count">46</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Bigpond-Email-Inc-Windows-Live/bd-p/Bigpond_Email_Update">Bigpond Email (Inc Windows Live)</a><span class="post-count">693</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/General-Internet/bd-p/InternetElse">General Internet</a><span class="post-count">1080</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobile-Broadband/bd-p/Pre-Paid_Mobile_Broadband">Pre-Paid Mobile Broadband</a><span class="post-count">364</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/groups/grouppage/board-id/MyOnlineToolkit">My Online Toolkit</a><span class="post-count">106</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Home-Set-up-Video-Competition/con-p/Connect_cotest">Home Set up Video Competition</a><span class="post-count">9</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Tablets/ct-p/Tablets" class="item item-Tablets"> <span class="icon"></span> <span class="name">Tablets</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Tablets/bd-p/MobilesTablets">Tablets</a><span class="post-count">1427</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Bundles/ct-p/Telstra_Bundles_Discussions" class="item item-Telstra_Bundles_Discussions"> <span class="icon"></span> <span class="name">Bundles</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Bundle-Plan-Rates/bd-p/PLansRates">Bundle Plan & Rates</a><span class="post-count">422</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Connected-Home/bd-p/HomeBundles">Connected Home</a><span class="post-count">593</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Foxtel-TV/ct-p/Foxtel_TV" class="item item-Foxtel_TV"> <span class="icon"></span> <span class="name">Foxtel<br/>TV & T-Box</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/T-Box/bd-p/TBox">T-Box</a><span class="post-count">2648</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Foxtel/bd-p/foxtel">Foxtel</a><span class="post-count">492</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Services/ct-p/Service" class="item item-Service"> <span class="icon"></span> <span class="name">My Account &<br/> Billing</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Websites-MyAccount/bd-p/Web">Websites & MyAccount</a><span class="post-count">661</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Billing-Payments/bd-p/PersonalBilling">Billing & Payments</a><span class="post-count">1443</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/General-Services/bd-p/ContactCentres">General Services</a><span class="post-count">600</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Business/ct-p/Business_Enterprise" class="item item-Business_Enterprise"> <span class="icon"></span> <span class="name">Business</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Digital-Business-Bundle/bd-p/digital_business_bundle">Digital Business Bundle</a><span class="post-count">31</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Idea-Exchange-Business/idb-p/Business_Idea_Exchange">Idea Exchange - Business & Enterprise</a><span class="post-count">0</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/T-Suite/bd-p/T-Suite">T-Suite</a><span class="post-count">129</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/General-Telstra-Business/bd-p/BusinessKnowHow">General Telstra Business</a><span class="post-count">91</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/My-Account-Support-Self-Service/bd-p/MyAccountSupportSelfService">My Account - Support & Self Service</a><span class="post-count">100</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Business-Mobile-Broadband/bd-p/BusinessMobileBroadband">Business Mobile Broadband</a><span class="post-count">120</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Business-Broadband-Solutions/bd-p/BusinessBroadbandSolutions">Business Broadband Solutions</a><span class="post-count">117</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Business-Mobiles/bd-p/BusinessMobiles">Business Mobiles</a><span class="post-count">316</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/TIPT/bd-p/Telstra-IP-Telephony">TIPT</a><span class="post-count">5</span></li></ul> </li> <li class="last-child"> <a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Community/ct-p/Community" class="item item-Community"> <span class="icon"></span> <span class="name">Community</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Welcome-Guidelines/bd-p/Welcome">Welcome & Guidelines</a><span class="post-count">253</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/General/bd-p/OtherEnquiries">General</a><span class="post-count">320</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Videos-By-You-Telstra-Staff/con-p/StaffContest1">Videos By You - Telstra Staff Competition</a><span class="post-count">19</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/TelstraDigital-Labs/bd-p/labs">TelstraDigital Labs</a><span class="post-count">16</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer">Telstra Ideas</a><span class="post-count">373</span></li><li><a href="https://web.archive.org/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Staff-Favourite-Apps-Video/con-p/Apps_Competition2">Staff Favourite Apps Video Competition</a><span class="post-count">0</span></li></ul> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-left lia-quilt-column-page-title lia-mark-empty"> </div><div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-inner lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-inner"> <div class="lia-panel lia-panel-standard CustomContent Chrome lia-component-common-widget-custom-content"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Connect & Discuss</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><p> Connect & Discuss with Telstra, vote on ideas or suggestions from the Crowdsupport community or join the discussion. As a start, we’d love to hear your ideas or suggestions on our website, and don’t forget to vote for the best suggestions.<br> <br></p></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-tabs-standard-wrapper lia-component-tabs" id="tabgroup" class="lia-tabs-standard-wrapper"> <ul class="lia-tabs-standard"> <li class="lia-tabs popular-tab lia-tabs-active"> <span><a class="lia-link-navigation popular-link tab-link lia-custom-event" id="link_6" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage/blog-id/Idea_Exchange_Telstra_Consumer/tab/popular">Hot Ideas</a></span> </li> <li class="lia-tabs most-kudoed-tab lia-tabs-inactive"> <span><a class="lia-link-navigation most-kudoed-link tab-link lia-custom-event" id="link_7" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage/blog-id/Idea_Exchange_Telstra_Consumer/tab/most-kudoed">Top Ideas</a></span> </li> 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</div> </div> </div> <div class="lia-decoration-border-menu-bar-bottom"> <div> </div> </div> </div> </div> <div class="lia-message-view message-uid-147504" id="messageview"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M369"> </a> <a shape="rect" name="U147504"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_1"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-147504"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column 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<span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3dcf" class="MessageKudosCount"> 4 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/147504?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_18" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/8852"><img class="lia-user-avatar-message" title="Luvs_footie" alt="Luvs_footie" id="display_0" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/music/avatar-theme/candy/avatar-collection/hobbies/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_19" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/A-seniors-bundle/idi-p/147504">A seniors bundle</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_20" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Contributor" alt="Contributor" id="display_1" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-50-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_21" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/8852"><span class="">Luvs_footie</span></a> </span> <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span title="‎13-04-2013 03:20 PM" class="local-friendly-date"> a month ago </span> </span> </div> </div> <div id="messagebodydisplay" class="lia-message-body"> <div class="lia-message-body-content"> <p>I am retired and certainly am not a phone-alcoholic.</p><p> </p><p>Currently I have a Telstra mobile.......bigpond internet  and a home phone.</p><p> </p><p>My bigpond allowance is 200GB which I use approx 20% of.</p><p> </p><p>On my mobile I have an allowance of $550 per month for calls ....Again I use approx 20%.</p><p> </p><p>As for my mobile internet usage it is almost zero.</p><p> </p><p>My home phone is on the "everyday" bundle with my internet and I get free local calls and free call to Telstra mobiles.</p><p> </p><p>My current monthly spend is $154.00.</p><p> </p><p>What I'm trying to say is that most retired people on fixed incomes feel more comfortable in knowing what their monthly spend is.</p><p> </p><p>Suggestion.........</p><p> </p><p>Seniors bundle should look something like this.......</p><p> </p><p>100GB of Bigpond allowance.</p><p> </p><p>Free calls to all national landlines and Telstra mobiles.</p><p> </p><p>With  mobiles........$200 worth of included calls and say 50MB of internet usage and of course any costs involve in amotising  a phone purchase through Telstra .</p><p> </p><p>Would like to see Telstra cost this suggestion up.</p><p> </p><p>Thank you</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_0" class="lia-list-standard-inline"> <li class="label"> <a 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lia-link-navigation" target="_self" id="link_27" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/69378"><img class="lia-user-avatar-message" title="Janet3550" alt="Janet3550" id="display_3" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/violin/avatar-theme/candy/avatar-collection/music/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_28" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Menus-structures-on-Telstra-pages/idi-p/148338">Menus structures on Telstra pages</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_29" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_4" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_30" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/69378"><span class="">Janet3550</span></a> </span> <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span title="‎16-04-2013 09:59 PM" class="local-friendly-date"> 4 weeks ago </span> </span> </div> </div> <div id="messagebodydisplay_0" class="lia-message-body"> <div class="lia-message-body-content"> <p>When I log into MY ACCOUNT page (new version as invited ) some of the task links dont work (Access to BigPond ; Webmail (hangs up) ;  and others. Checking my pre-paid stuff is obscure and nested under too many sub menus and hard to find. eg login> Account Support> personal account services> Mobile Tasks> Check Mobile Usage (pre-paid) etc etc is too many steps. Guess all are teething problems on a new page otherwise having all services on one page is good.</p><p> </p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_2" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_31" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/my account">My Account<wbr/></a> </li> </ul> </div> </div> </div> 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href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/356/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3e04" class="MessageKudosCount"> 4 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_1" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/125570?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_36" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/51328"><img class="lia-user-avatar-message" title="Neeky78" alt="Neeky78" id="display_6" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/toychance/avatar-theme/candy/avatar-collection/toys/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_37" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/CrowdSupport-Forum-suggestion-msg-notification-email-to-contain/idi-p/125570">CrowdSuppo<wbr/>rt Forum suggestion - msg notificati<wbr/>on email to contain part of message</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_38" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Visitor" alt="Visitor" id="display_7" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-02-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_39" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/51328"><span class="">Neeky78</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎05-02-2013</span> <span class="local-time">11:09 AM</span> </span> </div> </div> <div id="messagebodydisplay_1" class="lia-message-body"> <div class="lia-message-body-content"> <p>I just joined CrowdSupport and I have a suggestion.</p><p> </p><p>I received email notification that I had a private message in my CrowdSupport account. I had to go through several clicks and sign in to get to the message only to find it is a generic (albeit very nice) welcome message that is standard on all forums online.</p><p> </p><p>What would be nice would be to have at least part of the message appear in the email notification so I know what the message us about. Similar to eBay's message notification. Other forums I go on do this and it's good to be able to prioritise how important the message is for me to read at the moment.</p><p> </p><p>If I had seen it was just an automated welcome message I would have saved reading it until I was next on the forums.</p><p> </p><p>Just a little thing but something that factors into whether I stick with a forum or if it's too much work to moitor/keep on top of things.</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_4" 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id="permalink_1" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/CrowdSupport-Forum-suggestion-msg-notification-email-to-contain/idi-p/125570">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_1"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/CrowdSupport-Forum-suggestion-msg-notification-email-to-contain/idi-p/125570" addthis:title="CrowdSupport Forum suggestion - msg notification email to contain part of message" id="link_45" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/CrowdSupport-Forum-suggestion-msg-notification-email-to-contain/idi-p/125570"></a> <a class="lia-link-navigation 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addthis:title="CrowdSupport Forum suggestion - msg notification email to contain part of message" id="link_47" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/CrowdSupport-Forum-suggestion-msg-notification-email-to-contain/idi-p/125570"></a> </div> </div> </div> </div> </div> <div class="lia-message-moderation"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"><div> </div></div> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_3"></div> </div> </div> </div> </div> <div class="lia-message-view message-uid-115642" id="messageview_2"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M190"> </a> <a shape="rect" name="U115642"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_4"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-115642"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_2" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_48" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/190/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3e1d" class="MessageKudosCount"> 5 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_2" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/115642?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_49" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/47338"><img class="lia-user-avatar-message" title="BrettMerritt" alt="BrettMerritt" id="display_9" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/__0022_RedGirl3/avatar-theme/candy/avatar-collection/T_Crew/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_50" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Rural-Customers-left-wanting/idi-p/115642">Rural Customers left wanting</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_51" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Member" alt="Member" id="display_10" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-05-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_52" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/47338"><span class="">BrettMerritt</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎05-01-2013</span> <span class="local-time">10:48 PM</span> </span> </div> </div> <div id="messagebodydisplay_2" class="lia-message-body"> <div class="lia-message-body-content"> <p><span><span>Telstra how about really trying to look after those not in cities or major towns. Having lived in country areas for the past 8 years I have found there is not a lot of true support.<br/><br/>Wireless - Why are there no "Bundles" available. There should bundles on offer where you have no alternative other than wireless. Even if I was close enough to my local exchange it is not even ADSL enabled.<br/><br/>Modems - When new models are selected they are designed for good reception areas. Mine was changed recently because of a Telstra identified fault, but now I have to go and buy another external aerial and desk station, to improve reception and WI-FI in the house. With the new units not having a WIFI aerial, WIFI recently kept dropping out, which was dangerous on an extreme fire danger day. Either that or offer those products for free as part of the service.<br/><br/>Internet Plans - Wireless plans are expensive compared to ADSL. The cost is almost the same with only a tenth of the download.<br/><br/>How about some real service and value for those in rural areas........</span></span></p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_7" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_53" 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href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Rural-Customers-left-wanting/bc-p/115742#M191">6 Comments (6 New)</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_2" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Rural-Customers-left-wanting/idi-p/115642">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_2"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Rural-Customers-left-wanting/idi-p/115642" addthis:title="Rural Customers left wanting" id="link_55" 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class="lia-link-navigation idea-article-link" id="link_60" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Suggestion-Protect-prepaid-mobile-recharge-credit-from-being/idi-p/142736">Suggestion<wbr/>: Protect prepaid mobile recharge credit from being used by data/voice or from expiring.</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_61" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Occasional Contributor" alt="Occasional Contributor" id="display_13" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-25-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_62" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/29734"><span class="">txchou</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎29-03-2013</span> <span class="local-time">03:20 PM</span> </span> </div> </div> <div id="messagebodydisplay_3" class="lia-message-body"> <div class="lia-message-body-content"> <div><em><strong>Data or Voice Used Against Main Credit </strong></em></div><div>Recently, due to a malfunction on my phone, my phone downloaded an 800mb file (which started on wifi but continued to download on LTE when the wifi connection disconnected). This went through my Cap Encore data quota and my telephone cap and my credit, at $2 per megabyte rate. It ate through over $200 of credit. I called and was only refunded $100 credit because it was "my fault".</div><div><em> </em></div><div><em>Solution</em></div><div>There should be an <strong>option which stops data from using your actual rollover-able credit</strong> because who in their right mind would use $200 credit for 400mb of data at $2 per megabyte when they could use that credit to buy a browse pack of 3GB for $50. I explained this to the call centre but they were fairly unsympathetic.</div><div><span style="line-height: 15px;"> </span></div><div><span style="line-height: 15px;"><em><strong>Expiry of Credit</strong></em> </span></div><div>I have also had issues with credit disappearing after expiry; this is a fairly self-serving system for Telstra. If you don't recharge within 30/31 days then your credit expires and is taken from you. </div><div> </div><div><span style="line-height: 15px;">My fiance has just lost over $250 in credit and is<wbr/> extremely upset that Telstra refuses to reinstate<wbr/> the credit. It does feel like Telstra has just op<wbr/>ened your wallet and taken out $250 in cash for th<wbr/>emselves.</span><span style="line-height: 15px;"> My family has four mobiles on Telstra Prepaid and we use vouchers - this kind of system which financially penalises the customer so harshly for minor oversights is enough for us to seriously consider moving all of our phones over to another network.</span></div><div> </div><div><em>Solution</em></div><div>It would be kinder if the account was just suspended if the recharge period expires; this would keep Telstra's costs down without upsetting customers, who rightly feel that Telstra has stolen money from them. Even a system which pro-rated the loss over a month or charged the user a certain $ dollar amount per day would be a lot fairer and much less upsetting for customers.</div><div> </div><div> </div><div><em>Signed: Very unhappy (possibly-soon-to-be-ex) Telstra customer</em></div> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_9" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_63" 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href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/119214?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_72" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/49182"><img class="lia-user-avatar-message" title="schwobj" alt="schwobj" id="display_15" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/__0021_BlondeGuy2/avatar-theme/candy/avatar-collection/T_Crew/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_73" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Paper-or-PDF-itemised-bill-to-show-Alias-Nickname-instead-of/idi-p/119214">Paper or PDF itemised bill to show Alias/Nick<wbr/>name instead of number</a> </h2> <span class="lia-message-subject-status"> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Occasional Visitor" alt="Occasional Visitor" id="display_16" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-01-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_74" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/49182"><span class="">schwobj</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎17-01-2013</span> <span class="local-time">11:58 AM</span> </span> </div> </div> <div id="messagebodydisplay_4" class="lia-message-body"> <div class="lia-message-body-content"> <p>I like the ability to link an 'alias/nickname' to a phone number, so when you look at your bill online you see straight away who you called.</p><p> </p><p>One suggestion: In the 'Calls' section of an itemised (paper or PDF) bill, could Telstra please show the alias/nickname in addition to (or instead of) the phone number?</p><p> </p><p>This is already shown in the online view of calls, as well as in the CSV export of a bill, so it shouldn't be too hard to show in the actual bill.</p><p> </p><p>Cheers,</p><p>Jean-Marc</p> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single 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id="permalink_4" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Paper-or-PDF-itemised-bill-to-show-Alias-Nickname-instead-of/idi-p/119214">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_4"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Paper-or-PDF-itemised-bill-to-show-Alias-Nickname-instead-of/idi-p/119214" addthis:title="Paper or PDF itemised bill to show Alias/Nickname instead of number" id="link_75" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Paper-or-PDF-itemised-bill-to-show-Alias-Nickname-instead-of/idi-p/119214"></a> <a class="lia-link-navigation lia-js-add-this-widget" 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class="lia-link-navigation idea-article-link" id="link_80" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Combined-Data-Usage/idi-p/95058">Combined Data Usage</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_81" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_19" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_82" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/37252"><span class="">bingram</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎05-11-2012</span> <span class="local-time">11:56 AM</span> </span> </div> </div> <div id="messagebodydisplay_5" class="lia-message-body"> <div class="lia-message-body-content"> <p>Hi,</p><p> </p><p>I think Telstra should introduce a common data pool that can be used across multiple devices (for example my phone and iPad) or shared between family members.</p><p> </p><p>Brad</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley 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<div class="root-status status-NewIdea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-63234"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_6" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_88" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/340/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3e71" class="MessageKudosCount"> 7 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_6" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/63234?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_89" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/398"><img class="lia-user-avatar-message" title="Ben_F" alt="Ben_F" id="display_21" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/bear/avatar-theme/candy/avatar-collection/animals/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_90" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Provide-the-option-to-PM-a-user-from-their-post/idi-p/63234">Provide the option to PM a user from their post</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_91" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/NewIdea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Community Leader (Retired)" alt="Community Leader (Retired)" id="display_22" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com.au/html/rank_icons/comm-leader.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_92" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/398"><span class="">Ben_F</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎07-08-2012</span> <span class="local-time">12:39 AM</span> </span> </div> </div> <div id="messagebodydisplay_6" class="lia-message-body"> <div class="lia-message-body-content"> <p>Please, for the love of god, encourage either the Mods to put a "Contact Me" link in their sigs, or allow users to PM directly from their post (via an option under their Avitar preferably).</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> 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href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/77/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3e82" class="MessageKudosCount"> 5 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_7" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/82518?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_99" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/1404"><img class="lia-user-avatar-message" title="gwmbox" alt="gwmbox" id="display_24" src="https://web.archive.org/web/20130512180847im_/http://gmwebfiles.com/data/g/avatars/myavatar.gif"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_100" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/WANTED-Microsoft-and-Apple-software-updates-to-be-unmetered/idi-p/82518">WANTED: Microsoft and Apple software updates to be unmetered :)</a> </h2> <span class="lia-message-subject-status"> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Super Contributor" alt="Super Contributor" id="display_25" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-100-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_101" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/1404"><span class="">gwmbox</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎25-09-2012</span> <span class="local-time">03:37 PM</span> </span> </div> </div> <div id="messagebodydisplay_7" class="lia-message-body"> <div class="lia-message-body-content"> <p><font color="#000000">I realise that Telstra/Bigpond is not allowed to mirror Microsoft and Apple software updates, so what would be great is if they could make Microsoft updates (windows and office) and Apple software updates (including itunes) unmetered?</font></p><p> </p><p><font color="#000000">Is this something Telstra wouyld be interested in providing or is the cost too high for them.</font></p><p> </p><p><font color="#000000">My ask is that on a limited wireless service updates and patches can be quite large and if you have multiple PC's it can be a big chunk of your data used each month (we infact do not update at all - all updates on our PC's are off because of this issue).</font></p><p> </p><p><font color="#000000">Cheers</font></p><p> </p><p><font color="#000000">GW</font></p> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div 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</div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_7"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/WANTED-Microsoft-and-Apple-software-updates-to-be-unmetered/idi-p/82518" addthis:title="WANTED: Microsoft and Apple software updates to be unmetered :)" id="link_102" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/WANTED-Microsoft-and-Apple-software-updates-to-be-unmetered/idi-p/82518"></a> <a class="lia-link-navigation lia-js-add-this-widget" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/WANTED-Microsoft-and-Apple-software-updates-to-be-unmetered/idi-p/82518" addthis:title="WANTED: Microsoft and Apple software updates to be unmetered 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</div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_106" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/24492"><img class="lia-user-avatar-message" title="courtneybianca5" alt="courtneybianca5" id="display_27" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/bird/avatar-theme/candy/avatar-collection/animals/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_107" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Prepaid-credit-expiry-Why/idi-p/64974">Prepaid credit expiry. Why?</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_108" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_28" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_109" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/24492"><span class="">courtneybianca5</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎13-08-2012</span> <span class="local-time">02:05 PM</span> </span> </div> </div> <div id="messagebodydisplay_8" class="lia-message-body"> <div class="lia-message-body-content"> Q. Why does our credit expire?<br>A. So Telstra can get at least $20 off us every month wether we have used all our credit or not.<br>By not recharging every month Telstra takes our remaining credit which therefor forces us to buy more, which we wouldn't have to do if they didn't take it off us in the first place.<br><br>This is a problem for many prepaid users who don't want to lock into a contract, or are not happy with the other options.<br><br>Solution? Remove the expiry date!<br>If we pay for $30 credit and only use $10 in one month, let us keep the remaining $20, instead of stealing it from us.<br><br>Credit is not food! There does not need to be an expiry date.<br>We pay for our credit, let us have ALL of it. Even if it takes us more than a month to use.<br> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_18" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_110" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/billing & payments">Billing & payments<wbr/></a> </li> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_111" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/prepaid">Prepaid<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_19" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-view lia-component-blogs-action-comments" id="commentsLink_8" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Prepaid-credit-expiry-Why/bc-p/66040#M45">3 Comments (3 New)</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_8" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Prepaid-credit-expiry-Why/idi-p/64974">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_8"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Prepaid-credit-expiry-Why/idi-p/64974" addthis:title="Prepaid credit expiry. 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lia-js-data-messageUid-131204"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_9" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_115" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/232/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3ea3" class="MessageKudosCount"> 1 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudo </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_9" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/131204?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_116" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/40486"><img class="lia-user-avatar-message" title="waynestanford" alt="waynestanford" id="display_30" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/__0008_OrangeGuy4/avatar-theme/candy/avatar-collection/T_Crew/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_117" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Detailed-usage-summary-for-mobiles/idi-p/131204">Detailed usage summary for mobiles</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_118" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Visitor" alt="Visitor" id="display_31" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-02-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_119" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/40486"><span class="">waynestanford</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎17-02-2013</span> <span class="local-time">10:24 PM</span> </span> </div> </div> <div id="messagebodydisplay_9" class="lia-message-body"> <div class="lia-message-body-content"> <p>When I go to My Account i can access both my ADSL and mobile phone data usage. </p><ul><li>When I access my ADSL service (<a href="https://web.archive.org/web/20130512180847/https://www.my.telstra.com.au/myaccount/usage-internet?...)," target="_blank">https://www.my.telstra.com.au/myaccount/usage-inte<wbr/>rnet?...),</a> I get both a month-to-date and daily summary on one page.</li><li>When I access my mobile phone data usage (<a href="https://web.archive.org/web/20130512180847/https://www.my.telstra.com.au/myaccount/usage-mobile?...)," target="_blank">https://www.my.telstra.com.au/myaccount/usage-mobi<wbr/>le?...),</a> I only get a month-to-date summary and have to click-through to your legacy site to see a per-session breakdown (<a href="https://web.archive.org/web/20130512180847/https://es.telstra.com/MobileDataUsageMeter/index.jsp#...)." target="_blank" rel="nofollow">https://es.telstra.com/MobileDataUsageMeter/index.<wbr/>jsp#...).</a></li></ul><p>The per-session breakdown does not roll up into a daily figure, and while it assists with identifying sessions where perhaps I went a bit nuts on mobile data, it doesn't give me a good indication of what my daily trend is. Also, with up to five sessions per day (I assume because I wander in and out of WiFi hotspots a lot), I have to scroll through several screens if I'm trying to establish why my usage was so high.</p><p> </p><p>I would like My Account to show more detailed information about usage on my mobile phone data usage without having to 'click through' to another site. The My Account screen for mobile data usage should show a daily summary as it does for ADSL, perhaps with the ability to drill down into per-session usage. I'd even be happy for this to be rolled up to a daily summary based on the start date/time of the session, even knowing that a session can run across multiple days.</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_20" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_120" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/mobiles">Mobiles<wbr/></a> </li> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_121" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/my account">My Account<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_21" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-post lia-component-blogs-action-comments" id="commentsLink_9" 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<a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Detailed-usage-summary-for-mobiles/idi-p/131204" addthis:title="Detailed usage summary for mobiles" id="link_124" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Detailed-usage-summary-for-mobiles/idi-p/131204"></a> </div> </div> </div> </div> </div> <div class="lia-message-moderation"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"><div> </div></div> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_11"></div> </div> </div> </div> </div> <div class="lia-message-view message-uid-131048" id="messageview_10"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M231"> </a> <a shape="rect" name="U131048"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_12"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-131048"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_10" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_125" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/231/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3eb2" class="MessageKudosCount"> 1 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudo </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_10" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/131048?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_126" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/52520"><img class="lia-user-avatar-message" title="dghewitt" alt="dghewitt" id="display_33" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/sportscar/avatar-theme/candy/avatar-collection/transit/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_127" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Telstra-Prepaid-Management/idi-p/131048">Telstra Prepaid Management</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_128" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Contributor" alt="New Contributor" id="display_34" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-10-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_129" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/52520"><span class="">dghewitt</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎17-02-2013</span> <span class="local-time">03:03 PM</span> </span> </div> </div> <div id="messagebodydisplay_10" class="lia-message-body"> <div class="lia-message-body-content"> <p>Can youu fix the time on the Management Page.  The afternoon starts at 1200, not 1300.</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_22" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_130" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/my account">My Account<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_23" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-view lia-component-blogs-action-comments" id="commentsLink_10" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Telstra-Prepaid-Management/bc-p/132486#M233">1 Comment (1 New)</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_10" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Telstra-Prepaid-Management/idi-p/131048">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_10"> <a class="lia-link-navigation addthis_button_" 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addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Telstra-Prepaid-Management/idi-p/131048" addthis:title="Telstra Prepaid Management" id="link_133" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Telstra-Prepaid-Management/idi-p/131048"></a> </div> </div> </div> </div> </div> <div class="lia-message-moderation"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"><div> </div></div> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_12"></div> </div> </div> </div> </div> <div class="lia-message-view message-uid-69126" id="messageview_11"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M335"> </a> <a shape="rect" name="U69126"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_13"></div> </div> <div class="root-status status-NewIdea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-69126"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_11" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_134" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/335/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3ec7" class="MessageKudosCount"> 5 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_11" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/69126?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_135" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/16665"><img class="lia-user-avatar-message" title="Lathania" alt="Lathania" id="display_36" src="/web/20130512180847im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/2068i159CA3FDCDF49E27/image-dimensions/46x46?v=mpbl-1"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_136" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126">Unread Threads</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_137" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/NewIdea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Honoured Contributor" alt="Honoured Contributor" id="display_37" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-super-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_138" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/16665"><span class="login-bold">Lathania</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎28-08-2012</span> <span class="local-time">12:13 PM</span> </span> </div> </div> <div id="messagebodydisplay_11" class="lia-message-body"> <div class="lia-message-body-content"> <p>Hello! <img class="emoticon emoticon-smileyvery-happy" id="smileyvery-happy" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt=":smileyvery-happy:" title="Smiley Very Happy"/></p><p> </p><p>If there's not a feature that I can't find for it already, it can sometimes be tedious going through 15+ pages of threads that I've posted on / most recent threads. An option to look through all threads with new posts and methods in which to sort them would be amazing for those of us who like to check each and every thread for possible places to contribute =P</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_139" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/NewIdea">New Idea</a> </span> <div class="status-comment-body">Hello Lathania, Thank you for your suggestion, I can understand how a regular user like yourself would find this option apealling. From my understanding our moderators currently have access to this informaion so i will investigate if this can be released to public users based on community ranking. cheers Yannick</div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_24" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_140" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/website">Website<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_25" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-view lia-component-blogs-action-comments" id="commentsLink_11" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/bc-p/69232#M336">4 Comments (4 New)</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_11" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_11"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126" addthis:title="Unread Threads" id="link_141" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126"></a> <a class="lia-link-navigation lia-js-add-this-widget" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126" addthis:title="Unread Threads" id="link_142" href="https://web.archive.org/web/20130512180847/http://www.addthis.com/bookmark.php?url=http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Unread-Threads/idi-p/69126&title=Unread+Threads&username=PoweredByLithium"><img id="display_38" 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<div class="lia-panel-intermission"></div> <a shape="rect" name="M229"> </a> <a shape="rect" name="U126984"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_14"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-126984"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_12" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_144" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/229/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3eda" class="MessageKudosCount"> 1 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudo </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_12" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/126984?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_145" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/51928"><img class="lia-user-avatar-message" title="wardrop" alt="wardrop" id="display_39" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/speaker/avatar-theme/candy/avatar-collection/tech/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_146" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984">Auto-Refre<wbr/>sh Usage Page</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_147" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Member" alt="Member" id="display_40" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-05-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_148" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/51928"><span class="">wardrop</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎09-02-2013</span> <span class="local-time">03:34 PM</span> </span> </div> </div> <div id="messagebodydisplay_12" class="lia-message-body"> <div class="lia-message-body-content"> <p>I would like to suugest that the pre-paid "Usage" and "Credit remaining" pages automatically refresh every minute or so, or perhaps just provide a refresh button. This would be highly appreciated.</p><p> </p><p>Thanks</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_26" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_149" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/prepaid">Prepaid<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_27" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-post lia-component-blogs-action-comments" id="commentsLink_12" href="https://web.archive.org/web/20130512180847/https://crowdsupport.telstra.com.au/t5/user/userloginpage?referer=en-gb&redirectreason=notregistered&dest_url=http%3A%2F%2Fcrowdsupport.telstra.com.au%2Ft5%2FTelstra-Ideas%2FAuto-Refresh-Usage-Page%2Fba-p%2F126984%23comment-on-this">Post a Comment</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_12" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-message-actions-secondary"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis_12"> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984" addthis:title="Auto-Refresh Usage Page" id="link_150" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984"></a> <a class="lia-link-navigation lia-js-add-this-widget" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984" addthis:title="Auto-Refresh Usage Page" id="link_151" href="https://web.archive.org/web/20130512180847/http://www.addthis.com/bookmark.php?url=http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984&title=Auto-Refresh+Usage+Page&username=PoweredByLithium"><img id="display_41" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/skins/images/04BC9AB564FFFC6C4A4BCA35FECD33C1/whiteui/images/widget_add_this_small.png"/></a> <a class="lia-link-navigation addthis_button_" addthis:url="http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984" addthis:title="Auto-Refresh Usage Page" id="link_152" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Auto-Refresh-Usage-Page/idi-p/126984"></a> </div> </div> </div> </div> </div> <div class="lia-message-moderation"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"><div> </div></div> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_14"></div> </div> </div> </div> </div> <div class="lia-message-view message-uid-108332" id="messageview_13"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M153"> </a> <a shape="rect" name="U108332"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_15"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-108332"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_13" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_153" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/153/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3eed" class="MessageKudosCount"> 2 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_13" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/108332?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_154" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/43988"><img class="lia-user-avatar-message" title="1942-1943" alt="1942-1943" id="display_42" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/sushi/avatar-theme/candy/avatar-collection/food/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_155" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Accessing-the-quot-Bill-Summary-quot-page-in-Telstra-Online/idi-p/108332">Accessing the "Bill Summary" page in Telstra Online:</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_156" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Occasional Visitor" alt="Occasional Visitor" id="display_43" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-01-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_157" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/43988"><span class="">1942-1943</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎15-12-2012</span> <span class="local-time">02:01 PM</span> </span> </div> </div> <div id="messagebodydisplay_13" class="lia-message-body"> <div class="lia-message-body-content"> <p>My suggestion for improving the website for Telstra Online is as follows:</p><p> </p><p>On accessing Telstra Online, the page that opens is headed "My Account" giving a summary of the current position.</p><p> </p><p>To access the pages giving access to details (individual calls and their costs, etc) I suggest the following:</p><p> </p><ul><li>The section called "Bill history" be renamed "Bill history and details";</li></ul><ul><li>A click on the graph bar therein for the current bill should provide a drop-down box with two options "PDF Copy" and "Full Details" - (If it is possible to provide the full details for the other bars, then their drop-down boxes should appear as well - otherwise leave as is);</li></ul><ul><li>A click on "Full Details" should take the user to the page containing the heading "Bill Summary".</li></ul><p>This would overcome a serious deficiency in current situation, which does not have any obvious way of accessing that page. It took me over an hour to find a way of getting there.</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_28" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_158" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/my account">My Account<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div class="lia-quilt-row lia-quilt-row-standard"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-actions"> <ul id="list_29" class="lia-list-standard-inline"> <li><a class="lia-link-navigation blog-link lia-message-comment-view lia-component-blogs-action-comments" id="commentsLink_13" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Accessing-the-quot-Bill-Summary-quot-page-in-Telstra-Online/bc-p/115504#M187">2 Comments (2 New)</a></li> <li><a class="lia-link-navigation blog-link lia-message-comment-permalink lia-component-blogs-action-permalink" id="permalink_13" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Accessing-the-quot-Bill-Summary-quot-page-in-Telstra-Online/idi-p/108332">Permalink</a></li> </ul> </div> </div> </div> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right"> <div 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class="lia-message-moderation"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"><div> </div></div> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_15"></div> </div> </div> </div> </div> <div class="lia-message-view message-uid-52898" id="messageview_14"> <div class="lia-message-view-style-expanded"> <div class="lia-js-resize-images lia-component-ideas-widget-idea-message-view"> <div class="lia-panel-intermission"></div> <a shape="rect" name="M329"> </a> <a shape="rect" name="U52898"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_16"></div> </div> <div class="root-status status-NewIdea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-52898"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_14" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Click here to see who gave kudos to this post." id="link_162" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/329/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3f00" class="MessageKudosCount"> 6 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_14" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/52898?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_163" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/19780"><img class="lia-user-avatar-message" title="kevink" alt="kevink" id="display_45" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/flute/avatar-theme/candy/avatar-collection/music/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_164" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/A-new-type-of-CrowdSupport/idi-p/52898">A new type of CrowdSuppo<wbr/>rt</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_165" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/NewIdea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Occasional Contributor" alt="Occasional Contributor" id="display_46" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-25-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_166" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/19780"><span class="">kevink</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎13-06-2012</span> <span class="local-time">04:03 AM</span> </span> </div> </div> <div id="messagebodydisplay_14" class="lia-message-body"> <div class="lia-message-body-content"> <p class="p1"> What if we were to change how we use this crowdsupport website? Currently it feels like your typical forum just skinned slightly nicer. Most users I would assume more than 50% come here to make one or two posts about a problem they are having and then leave never to return. And then on the other end you have people who practically live on here (not telstra employees). Now I'm not saying open up available topics to include an "off topic" section, I would probably not come to Telstra's forum to talk about cars. But something more....</p><p class="p3"> </p><p class="p2">I like this idea of the "idea exchange" I think its great and a step in the right direction. We should allow users to come up with well thought out detailed ideas and users can vote on what a majority of us would like to see.</p><p class="p3"> </p><p class="p2">Users need some kind of interesting features or incentives, something to keep them coming back. What if we could exchange all of our hard earned Kudos points for something else besides a change in ranking title. After all those really don't mean much...</p><p class="p2"> </p><p class="p2">We need a <strong>STRONGER</strong> community, not a telstra employee help forum because if I wanted help from a Telstra employee I would call, live chat or email them.</p><p class="p2"> </p><p class="p2"><img align="center" border="0" alt="" src="https://web.archive.org/web/20130512180847im_/http://images.smh.com.au/2010/04/18/1335820/telstra_main-420x0.jpg" title=""/> </p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_30" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_167" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/crowdsupport">crowdsupport<wbr/></a> </li> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_168" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/new">new<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> <div class="MessageTags"> <div class="all-user-tags"> <label>Everyone's Tags:</label> <div id="taglist_1" class="TagList"> <ul id="list_31" class="lia-list-standard-inline"> <li class="tag-298 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tag-298 lia-js-data-tagUid-298" rel="tag" id="link_169" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/%20change/tg-p/board-id/Idea_Exchange_Telstra_Consumer"> change</a><div class="tag-list-js-confirmation hidden"></div></li><li class="tag-502 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tag-502 lia-js-data-tagUid-502" rel="tag" id="link_170" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/help/tg-p/board-id/Idea_Exchange_Telstra_Consumer">help</a><div class="tag-list-js-confirmation hidden"></div></li><li class="tag-2722 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tag-2722 lia-js-data-tagUid-2722" rel="tag" id="link_171" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/live%20support/tg-p/board-id/Idea_Exchange_Telstra_Consumer">live support</a><div class="tag-list-js-confirmation hidden"></div></li><li class="tag-2720 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tag-2720 lia-js-data-tagUid-2720" rel="tag" id="link_172" 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href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/kudos/messagepage/board-id/Idea_Exchange_Telstra_Consumer/message-id/220/tab/all-users"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3f15" class="MessageKudosCount"> 1 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudo </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_15" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/123404?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_179" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/50852"><img class="lia-user-avatar-message" title="Kingsfoil" alt="Kingsfoil" id="display_48" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/__0008_GreenGirl4/avatar-theme/candy/avatar-collection/T_Crew/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_180" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/More-flexibility-with-changing-plans/idi-p/123404">More flexibilit<wbr/>y with changing plans</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_181" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_49" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_182" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/50852"><span class="">Kingsfoil</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎30-01-2013</span> <span class="local-time">11:24 AM</span> </span> </div> </div> <div id="messagebodydisplay_15" class="lia-message-body"> <div class="lia-message-body-content"> <p>Hi,</p><p> </p><p>I would really like to see more flexibility with changing plans, rather than the 'only once per month' rule, especially when changing plans is necessary due to Telstra hardware failure.</p><p> </p><p>I upgraded from cable Elite to Ultimate about 10 days ago, and when the new modem arrived it didn't work. Hours of trying to get it to connect here, and then lengthy times talking with tech support, and they agreed to sending me a new modem. No problems, I'll wait a bit longer, I just connected my existing cable modem in and everything was fine (but on Elite). The next day the Ultimate plan finalised, and I suddenly had no internet, and I got a message on my screen telling me that my modem was incompatible with my current plan. So no internet! I'm still waiting for the replacement modem to arrive.</p><p>So I rang up Telstra and asked if I could go back on the Elite plan until the new modem arrived and was working, and then go back to the Ultimate plan. No was the answer, as you can only change plans once a month, and I had already changed this month to Ultimate. This was pretty frustrating as I now had no internet purely as Telstra had sent me a faulty modem. After pleading with the customer support person (and very lengthy times on hold as they asked their supervisor), they put me back on Elite. When I asked to confirm that I could swap back to Ultimate when I got the modem and got it working I got a definite no, and told that I had already swapped plans twice this month and 'no you can't keep swapping plans whenever you want, once a month is the limit, they are the rules!'. Now I have the internet back up on Elite, but really, this dogged refusal to waive the 'once a month plan changes' when it is necessary due to Telstra's fault is very frustrating. Can I suggest that the 'rules' are relaxed in these type of situations?</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_33" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_183" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/plans">Plans<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> <div 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class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_188" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/9604"><img class="lia-user-avatar-message" title="bear68" alt="bear68" id="display_51" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/castle/avatar-theme/candy/avatar-collection/architecture/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_189" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Tbox-Channel-Edit/idi-p/103022">Tbox Channel Edit</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_190" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Contributor" alt="New Contributor" id="display_52" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-10-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_191" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/9604"><span class="">bear68</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎01-12-2012</span> <span class="local-time">12:44 AM</span> </span> </div> </div> <div id="messagebodydisplay_16" class="lia-message-body"> <div class="lia-message-body-content"> <p>I would like to see the ability to move channels so you can modify the order the channels are displayed in, rather than only being able to delete or hide channels. Almost every STB allows you to move channels so you can group all channels from the same network together, but the Tbox does not. You're stuck with the order in which they were scanned and added, which tends to scatter the various channels all over the place!</p><p> </p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_35" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_192" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/t-box">T-Box<wbr/></a> </li> 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class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" id="messageKudosCount_13e99ee3f3b" class="MessageKudosCount"> 5 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </a> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a class="lia-link-navigation kudos-link" title="Click here to give kudos to this post." rel="nofollow" id="kudoEntity_17" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/v2/ideaexchangepage.kudosbuttonv2.kudoentity:kudoentity/message-uid/57456?t:ac=blog-id/Idea_Exchange_Telstra_Consumer&t:cp=kudos/contributions/tapletcontributionspage&ticket=haLyiT50IzPY_-1"></a> </div> </div> </div> </div> <div class="lia-component-message-header"> <div class="lia-message-heading"> <div class="lia-message-author-avatar"><div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_197" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/1034"><img class="lia-user-avatar-message" title="Yannick" alt="Yannick" id="display_54" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/werewolf/avatar-theme/candy/avatar-collection/monsters/avatar-display-size/message"/></a> </div></div> <h2 class="lia-message-subject"> <a class="lia-link-navigation idea-article-link" id="link_198" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Usage-monitoring/idi-p/57456">Usage monitoring</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_199" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Community Manager" alt="Community Manager" id="display_55" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com.au/html/rank_icons/telstra%20tier_purple.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_200" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/1034"><span class="login-bold">Yannick</span></a> </span> <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎10-07-2012</span> <span class="local-time">05:07 PM</span> </span> - edited <span class="DateTime lia-message-edited-on lia-component-common-widget-date" class="DateTime lia-message-edited-on"> <span class="local-date">‎16-07-2012</span> <span class="local-time">04:14 PM</span> </span> </div> </div> <div id="messagebodydisplay_17" class="lia-message-body"> <div class="lia-message-body-content"> <p><span>Fix the post paid usage monitoring to accurately reflect more real time consumption. It's near on instant for Pre paid. So why not for us too instead of waiting for DAYS</span></p> <p> </p> <p><span>Posted: <a href="https://web.archive.org/web/20130512180847/https://telstra.uservoice.com/forums/106069-telstra-website-feedback/suggestions/1604973-usage-monitoring" target="_self" rel="nofollow"><span class="fn">Ryan Mcardle</span></a></span></p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_37" class="lia-list-standard-inline"> <li class="label"> <a class="label-link 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<div class="AjaxFeedback" id="ajaxfeedback_20"></div> </div> <div class="root-status status-New_Idea lia-message-unread lia-panel-message-root lia-message-idea lia-panel-message lia-js-data-messageUid-101726"> <div class="lia-panel-message-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"><div> </div></div> <div class="lia-decoration-border-content"> <div> <div class="lia-quilt lia-quilt-idea-message lia-quilt-layout-idea-message"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-kudos lia-component-kudos" class="lia-message-kudos"> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-2 lia-component-kudos-widget-button" id="kudosButtonV2_18" class="KudosButton KudosButton lia-button-image-kudos-wrapper 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class="lia-link-navigation idea-article-link" id="link_210" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Require-a-Home-Network-Gateway-for-wired-devices/idi-p/101726">Require a Home Network Gateway for wired devices</a> </h2> <span class="lia-message-subject-status"> <span class="MessageStatus"> Status: <a class="lia-link-navigation message-status-link" id="link_211" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> </span> </span> <div class="lia-message-author"> <span class="author-by">by</span> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Super Contributor" alt="Super Contributor" id="display_58" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-100-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_212" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/1404"><span class="">gwmbox</span></a> </span> on <span class="DateTime lia-message-posted-on lia-component-common-widget-date" class="DateTime lia-message-posted-on"> <span class="local-date">‎27-11-2012</span> <span class="local-time">07:32 PM</span> </span> </div> </div> <div id="messagebodydisplay_18" class="lia-message-body"> <div class="lia-message-body-content"> <p>As at now (insert todays date) there are no modems available that come with an ethernet port for people that still have and still want to use wired devices in the home.  Neither of the two 4G devices have an ethernet port, unless you buy an additional hub at an added cost of $199, which should not be required.</p><p> </p><p>The solution is simple, release a modem with at least one ethernet port, the rest we can do on our own by adding a router ourselves.</p><p> </p><p>Limiting us to USB is plain stupid and ignorant of telstra to have done that.</p> </div> <div class="comment-status-bar"> <div class="status-placeholder"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-footer lia-component-message-footer" class="lia-message-footer"> <div class="lia-message-labels"> <div class="LabelsForArticle"> <span class="article-labels-title">Labels:</span> <div class="LabelsList"> <ul id="list_40" class="lia-list-standard-inline"> <li class="label"> <a class="label-link lia-link-navigation" rel="tag" id="link_213" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/label-name/products & services">Products & services<wbr/></a> </li> </ul> </div> </div> </div> <div class="lia-message-tags"> </div> 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id="articleLink_7" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Suggestion-Protect-prepaid-mobile-recharge-credit-from-being/ba-p/142736">Suggestion<wbr/>: Protect prepaid mobile recharge credit...</a> </li> <li class="odd-row"> <a class="lia-link-navigation" id="articleLink_8" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Total-data-allowance-across-Mobile-and-Broadband-data/ba-p/139422">Total data allowance across Mobile and Broadband d...</a> </li> </ul> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard MessageStatusesTaplet Chrome lia-component-ideas-widget-statuses"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Idea Statuses</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div class="MessageStatusesTaplet"> <ul id="list_45" class="lia-list-standard"> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_270" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/New_Idea">New Idea</a> <span class="count">(122)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_271" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Clarification_Needed">Clarification Needed</a> <span class="count">(0)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_272" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Under_Review">Under Review</a> <span class="count">(1)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_273" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Duplicate">Duplicate</a> <span class="count">(0)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_274" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Maybe_Later">Maybe Later</a> <span class="count">(0)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_275" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Not Likely">Not_Likely</a> <span class="count">(0)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_276" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Planned">Planned</a> <span class="count">(1)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_277" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Started">Started</a> <span class="count">(1)</span> </li> <li class="message-status"> <a class="lia-link-navigation message-status-link" id="link_278" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer/status-key/Completed">Completed</a> <span class="count">(4)</span> </li> </ul> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard MessageListTaplet Chrome lia-component-ideas-widget-completed-ideas"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Completed Ideas</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <ul id="list_46" class="lia-list-standard"> <li> <div class="lia-list-slim"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_279" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Suggested-Ranking-Badges/idi-p/38727"> Suggested Ranking Badges </a> </span> </h2> <img title="Contains an image" alt="Message contains an image" id="display_60" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/skins/images/BF90BABC25CD414F20F05EA52F40BDC4/base/images/message_has_image.png"/> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_280" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Change-the-Links-at-the-top-of-the-Idea-Exchange-Page-to-the/idi-p/58178"> Change the Links at the top of the Idea Exchange P... </a> </span> </h2> <img title="Contains a hyperlink" alt="Message contains a hyperlink" id="display_61" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/skins/images/8C53C405196D61A5B48D4E3357FF15D9/base/images/message_has_url.png"/> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_281" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/iPhone-Usage-App/idi-p/58620"> iPhone Usage App </a> </span> </h2> <img title="Contains a hyperlink" alt="Message contains a hyperlink" id="display_62" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/skins/images/8C53C405196D61A5B48D4E3357FF15D9/base/images/message_has_url.png"/> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_282" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Put-a-link-to-CrowdSupport-from-MyBigpond-account-home-page/idi-p/64112"> Put a link to CrowdSuppo<wbr/>rt from MyBigpond account ... </a> </span> </h2> </div> </div> </div> </li> </ul> <div class="lia-view-all"><a class="lia-link-navigation view-all-link" id="link_283" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/ideas/completedideaspage/board-id/Idea_Exchange_Telstra_Consumer">View All</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard KudoedAuthorsLeaderboardTaplet Chrome lia-component-kudos-widget-authors-leaderboard"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Top Members</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div class="UserList lia-component-users-widget-user-list" class="UserList"> <a shape="rect" name="user-list"> </a> <div class="t-data-grid"> <table class="lia-list-slim"> <thead id="columns"><tr><th scope="col" class="userColumn lia-data-cell-primary lia-data-cell-text t-first"> <span class="lia-view-filter lia-link-disabled" id="link_284">User</span> </th><th scope="col" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer t-last"> Kudos Count </th></tr></thead> <tbody> <tr class="lia-list-row lia-row-odd t-first"><td colspan="1" rowspan="1" class="userColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-8852 lia-user-info-group"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_285" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/8852"><img class="lia-user-avatar-message" title="Luvs_footie" alt="Luvs_footie" id="display_63" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/music/avatar-theme/candy/avatar-collection/hobbies/avatar-display-size/message"/></a> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Contributor" alt="Contributor" id="display_64" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-50-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_286" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/8852"><span class="">Luvs_footie</span></a> </span> </div> </div> </div> </td><td colspan="1" rowspan="1" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer"> 4 </td></tr><tr class="lia-list-row lia-row-even"><td colspan="1" rowspan="1" class="userColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-47338 lia-user-info-group"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_287" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/47338"><img class="lia-user-avatar-message" title="BrettMerritt" alt="BrettMerritt" id="display_65" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/__0022_RedGirl3/avatar-theme/candy/avatar-collection/T_Crew/avatar-display-size/message"/></a> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="Member" alt="Member" id="display_66" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-05-star.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#000000" target="_self" id="link_288" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/47338"><span class="">BrettMerritt</span></a> </span> </div> </div> </div> </td><td colspan="1" rowspan="1" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer"> 1 </td></tr><tr class="lia-list-row lia-row-odd"><td colspan="1" rowspan="1" class="userColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-69378 lia-user-info-group"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_289" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/69378"><img class="lia-user-avatar-message" title="Janet3550" alt="Janet3550" id="display_67" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/violin/avatar-theme/candy/avatar-collection/music/avatar-display-size/message"/></a> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_68" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_290" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/69378"><span class="">Janet3550</span></a> </span> </div> </div> </div> </td><td colspan="1" rowspan="1" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer"> 1 </td></tr><tr class="lia-list-row lia-row-even"><td colspan="1" rowspan="1" class="userColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-24492 lia-user-info-group"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_291" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/24492"><img class="lia-user-avatar-message" title="courtneybianca5" alt="courtneybianca5" id="display_69" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/bird/avatar-theme/candy/avatar-collection/animals/avatar-display-size/message"/></a> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_70" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_292" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/24492"><span class="">courtneybianca5</span></a> </span> </div> </div> </div> </td><td colspan="1" rowspan="1" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer"> 1 </td></tr><tr class="lia-list-row lia-row-odd t-last"><td colspan="1" rowspan="1" class="userColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-37252 lia-user-info-group"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <a class="UserAvatar lia-link-navigation" target="_self" id="link_293" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/37252"><img class="lia-user-avatar-message" title="bingram" alt="bingram" id="display_71" src="https://web.archive.org/web/20130512180847im_/http://telstracon.i.lithium.com/t5/image/serverpage/avatar-name/painting/avatar-theme/candy/avatar-collection/hobbies/avatar-display-size/message"/></a> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name"> <img class="lia-user-rank-icon-left" title="New Member" alt="New Member" id="display_72" src="https://web.archive.org/web/20130512180847im_/http://crowdsupport.telstra.com/html/rank_icons/rank-icon-newbie.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" id="link_294" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/37252"><span class="">bingram</span></a> </span> </div> </div> </div> </td><td colspan="1" rowspan="1" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer"> 1 </td></tr> </tbody> </table> </div> </div> <div class="lia-view-all"><a class="lia-link-navigation view-all-link" id="link_295" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/forums/kudosleaderboardpage/board-id/Idea_Exchange_Telstra_Consumer/timerange/one_month/page/1/tab/authors">View All</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard TagCloudTaplet Chrome lia-component-tags-widget-tag-cloud"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Top Tags</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div id="tagCloudTaplet" class="TagCloudTaplet"> <div id="taglist_3" class="TagList"> <ul id="list_47" class="lia-list-standard-inline"> <li class="tag-728 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tagging-weight-10 tag-728 lia-js-data-tagUid-728" rel="tag" id="link_296" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/prepaid/tg-p/board-id/Idea_Exchange_Telstra_Consumer">prepaid</a><div class="tag-list-js-confirmation hidden"></div></li><li class="tag-426 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tagging-weight-5 tag-426 lia-js-data-tagUid-426" rel="tag" id="link_297" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/my%20account/tg-p/board-id/Idea_Exchange_Telstra_Consumer">my account</a><div class="tag-list-js-confirmation hidden"></div></li><li class="tag-136 lia-tag-list-item"><a class="lia-link-navigation lia-tag tag tagging-weight-5 tag-136 lia-js-data-tagUid-136" rel="tag" id="link_298" href="/web/20130512180847/http://crowdsupport.telstra.com.au/t5/tag/unmetered/tg-p/board-id/Idea_Exchange_Telstra_Consumer">unmetered</a><div class="tag-list-js-confirmation 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