Boost Customer Value with Delivery Experience Management

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href="https://anchanto.com/en-my/solution/pricing-promotions-management/" class="icon" data-icon="u">Pricing & Promotions Management <p>Build pricing & promotion strategies</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/digital-shelf-analytics-and-monitoring/" class="icon" data-icon="u">Digital Shelf Analytics and Monitoring <p>Get accurate performance insights</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/warehouse-management-efficiency/" class="icon" data-icon="u">Warehouse Management Efficiency <p>Run efficient warehouse network</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/fulfilment-cost-reduction/" class="icon" data-icon="u">Fulfilment Cost Reduction <p>Paperless fulfilment of B2B and B2C orders</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/delivery-experience/" class="icon" data-icon="u">Delivery Experience <p>Deliver exceptional post-purchase experience</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/omnichannel-retailing/" class="icon" data-icon="u">Omnichannel Retailing <p>Offer flexible shopping options</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/onboarding-and-channel-integration/" class="icon" data-icon="u">Onboarding and Channel Integration <p>Easily onboard & manage customers</p></a> </li> </ul> </div> <div class="tab-wrap " id="solutions-for-brands-retailers"> <ul class="grid-item"> <li class="first-col"> <a href="https://anchanto.com/en-my/solutions-for-brands/" class="icon" data-icon="u"><span>Overview</span> <p>Discover all the solutions built to streamline operations, go direct-to-consumer and grow your brand</p> </a> </li> <li> <a href="https://anchanto.com/en-my/solution/enterprise-integrations/" class="icon" data-icon="u">Enterprise Integrations <p>Access pre-built ecosystem integrations</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/order-lifecycle-management/" class="icon" data-icon="u">Order Lifecycle Management <p>Connect every step of the order journey</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/inventory-management/" class="icon" data-icon="u">Inventory Management <p>Seamless Inventory Operations </p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/catalogue-listing-management/" class="icon" data-icon="u">Catalogue & Listing Management <p>Elevate your catalogue distribution</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/pricing-promotions-management/" class="icon" data-icon="u">Pricing & Promotions Management <p>Build pricing & promotion strategies</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/digital-shelf-analytics-and-monitoring/" class="icon" data-icon="u">Digital Shelf Analytics and Monitoring <p>Get accurate performance insights</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/warehouse-management-efficiency/" class="icon" data-icon="u">Warehouse Management Efficiency <p>Run efficient warehouse network</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/fulfilment-cost-reduction/" class="icon" data-icon="u">Fulfilment Cost Reduction <p>Paperless fulfilment of B2B and B2C orders</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/delivery-experience/" class="icon" data-icon="u">Delivery Experience <p>Deliver exceptional post-purchase experience</p></a> </li> <li> <a href="" class="icon" data-icon="u">Omnichannel Retailing <p>Offer flexible shopping options</p></a> </li> </ul> </div> <div class="tab-wrap " id="solutions-for-logistics-service-providers"> <ul class="grid-item"> <li class="first-col"> <a href="https://anchanto.com/en-my/solutions-for-logistics-service-providers/" class="icon" data-icon="u"><span>Overview</span> <p>Discover all the solutions built to onboard, manage, grow, and delight e-commerce brands</p> </a> </li> <li> <a href="https://anchanto.com/en-my/solution/enterprise-integrations/" class="icon" data-icon="u">Enterprise Integrations <p>Access pre-built ecosystem integrations</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/order-lifecycle-management/" class="icon" data-icon="u">Order Lifecycle Management <p>Connect every step of the order journey</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/inventory-management/" class="icon" data-icon="u">Inventory Management <p>Seamless Inventory Operations </p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/warehouse-management-efficiency/" class="icon" data-icon="u">Warehouse Management Efficiency <p>Run efficient warehouse network</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/fulfilment-cost-reduction/" class="icon" data-icon="u">Fulfilment Cost Reduction <p>Paperless fulfilment of B2B and B2C orders</p></a> </li> <li> <a href="https://anchanto.com/en-my/solution/onboarding-and-channel-integration/" class="icon" data-icon="u">Onboarding and Channel Integration <p>Easily onboard & manage customers</p></a> </li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="menu-item "> <a href="javascript:void(0);">Products</a> <div class="megamenu"> <div class="container"> <div class="menu-list"> <h3>PURPOSE BUILT PRODUCTS</h3> <ul class="prd-list"> <li> <a href="https://anchanto.com/en-my/products/order-management/" class="icon btn-arrow" data-icon="u"><i class="icon icon-management order-management"></i>Order Management</a> </li> <li> <a href="https://anchanto.com/en-my/products/warehouse-management/" class="icon btn-arrow" data-icon="u"><i class="icon icon-warehouse warehouse-management"></i>Warehouse Management</a> </li> <li> <a href="https://anchanto.com/en-my/products/control-tower/" class="icon btn-arrow" data-icon="u"><i class="icon icon-control-tower control-tower"></i>Control Tower</a> </li> <li> <a href="https://anchanto.com/en-my/products/operations-experience/" class="icon btn-arrow" data-icon="u"><i class="icon icon-product operation-experience"></i>Operations Experience</a> </li> <li> <a href="https://anchanto.com/en-my/products/parcel-tracking/" class="icon btn-arrow" data-icon="u"><i class="icon icon-tracking parcel-tracking"></i>Parcel Tracking</a> </li> <li> <a href="https://anchanto.com/en-my/products/digital-shelf/" class="icon btn-arrow" data-icon="u"><i class="icon icon-shelf digital-shelf"></i>Digital Shelf</a> </li> </ul> <div class="btn-group"> <a href="https://anchanto.com/en-my/products/" class="btn btn-lg btn-brand">Explore All Products</a> </div> </div> <div class="right-area"> <h3>Product Updates</h3> <div class="featured-block"> <div class="block-flex-megamenu"> <div class="img-block"> <figure> <img src="https://anchanto.com/wp-content/uploads/2024/10/anchanto-website-product.jpg?ver=1728282401" alt="" loading="eager" fetchpriority="high" decoding="async"> </figure> </div> <div class="txt-block"> <h3>RECENT INSIGHTS</h3> <p>Explore latest integrations, features, and insights across our products.</p> <a href="https://anchanto.com/en-my/resources/product-updates/"> <img src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/link-arrow-icon.svg" alt="arrow-icon" loading="lazy" fetchpriority="low"> </a> </div> </div> </div> </div> </div> </div> </li> <li class="menu-item "> <a href="javascript:void(0);"> Integrations</a> <div class="megamenu "> <div class="container"> <div class="menu-list"> <h3></h3> <ul class="prd-list"> <li> <a href="https://anchanto.com/integrations/#marketplaces" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Marketplaces.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Marketplaces</a> </li> <li> <a href="https://anchanto.com/integrations/#webstores" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/webstores.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Webstores</a> </li> <li> <a href="https://anchanto.com/integrations/#shipping-carriers" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/shipping-carriers.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Shipping Carriers</a> </li> <li> <a href="https://anchanto.com/integrations/#erp-accounting" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/ERP-and-Accounting.svg" alt="menu-icon" loading="lazy" fetchpriority="low">ERP & Accounting</a> </li> <li> <a href="https://anchanto.com/integrations/#point-of-sale-systems" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Point-of-Sales-Systems.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Point of Sales Systems</a> </li> <li> <a href="https://anchanto.com/integrations/#social-commerce" class="icon btn-arrow sm-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Social-Ecommerce.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Social Commerce</a> </li> </ul> <div class="btn-group"> <a href="https://anchanto.com/en-my/integrations/" class="btn btn-lg btn-brand">Explore All Integrations</a> </div> </div> <div class="right-area"> <h3>Integrations Updates</h3> <div class="featured-block"> <div class="block-flex-megamenu"> <div class="img-block"> <figure> <img src="https://anchanto.com/wp-content/uploads/2024/10/anchanto-website-integration-option3.jpg?ver=1728282407" alt="" loading="lazy" fetchpriority="low"> </figure> </div> <div class="txt-block"> <h3>RECENT INSIGHTS</h3> <p>From new integrations to enhancements, explore 200+ ecosystem integrations across products.</p> <a href="https://anchanto.com/en-my/resources/product-updates/"> <img src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/link-arrow-icon.svg" alt="arrow-icon" loading="lazy" fetchpriority="low"> </a> </div> </div> </div> </div> </div> </div> </li> <li class="menu-item "> <a href="javascript:void(0);">Company</a> <div class="company-megamenu megamenu"> <div class="container"> <div class="menu-list"> <h3>About Anchanto</h3> <ul class="prd-full-list"> <li> <a href="https://anchanto.com/en-my/company/" class="flex"><i class="icon icon-team-love"></i> <p data-icon="u" class="btn-arrow sm-arrow"><strong>About us</strong>Discover our journey and mission in revolutionizing e-commerce</p> </a> </li> <li> <a href="https://anchanto.com/en-my/our-leadership/" class="flex"><i class="icon icon-star"></i> <p data-icon="u" class="btn-arrow sm-arrow"><strong>Our Leadership</strong>Meet the leadership team driving our success</p> </a> </li> <li> <a href="https://anchanto.com/en-my/contact/" class="flex"><i class="icon icon-world"></i> <p data-icon="u" class="btn-arrow sm-arrow"><strong>Contact</strong>Get in touch with our teams across 11 locations across the globe</p> </a> </li> <li> <a href="https://anchanto.com/en-my/careers/" class="flex"><i class="icon icon-connect"></i> <p data-icon="u" class="btn-arrow sm-arrow"><strong>Careers</strong>Join our dynamic team shaping the future of e-commerce</p> </a> </li> </ul> </div> <div class="right-area"> <h3>Anchanto Updates</h3> <div class="featured-block"> <div class="block-flex-megamenu"> <div class="img-block"> <figure> <img src="https://anchanto.com/wp-content/uploads/2024/10/anchanto-website-company-main-menu.jpg" alt="" loading="lazy" fetchpriority="low"> </figure> </div> <div class="txt-block"> <h3></h3> <p>We are always looking for passionate individuals to join us. Explore our open positions.</p> <a href="https://anchanto.com/en-my/careers/"> <img src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/link-arrow-icon.svg" alt="arrow-icon" loading="lazy" fetchpriority="low"> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item "> <a href="https://anchanto.com/en-my/resources/">Resources</a> <div class="megamenu"> <div class="container"> <div class="menu-list"> <h3>Knowledge Library</h3> <ul class="prd-list"> <li> <a href="https://anchanto.com/en-my/resources/guides-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Guides.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Industry Guides</a> </li> <li> <a href="https://anchanto.com/en-my/resources/blogs-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Blog.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Blogs</a> </li> <li> <a href="https://anchanto.com/en-my/resources/case-studies-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Case-Studies.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Case Studies</a> </li> <li> <a href="https://anchanto.com/en-my/resources/webinars-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Webinars-Podcasts.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Webinars</a> </li> <li> <a href="https://anchanto.com/en-my/resources/product-updates-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Product-Updates.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Product Updates</a> </li> <li> <a href="https://anchanto.com/en-my/resources/press-releases-en-my/" class="icon btn-arrow" data-icon="u"><img width="24px" class="menu-icon" src="https://anchanto.com/wp-content/uploads/2024/09/Press-Realeases.svg" alt="menu-icon" loading="lazy" fetchpriority="low">Press Releases</a> </li> </ul> <div class="btn-group"> <a href="https://anchanto.com/en-my/resources/" class="btn btn-lg btn-brand">Explore All Resources</a> </div> </div> <div class="right-area"> <h3>Resources Updates</h3> <div class="featured-block"> <div class="block-flex-megamenu"> <div class="img-block"> <figure> <img src="https://anchanto.com/wp-content/uploads/2024/10/anchanto-website-resource.jpg?ver=1728282391" alt="" loading="lazy" fetchpriority="low"> </figure> </div> <div class="txt-block"> <h3>RECENT INSIGHTS</h3> <p>Read industry insights, blogs, customer stories, and more.</p> <a href="https://anchanto.com/en-my/resources/"> <img src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/link-arrow-icon.svg" alt="arrow-icon" loading="lazy" fetchpriority="low"> </a> </div> </div> </div> </div> </div> </div> </li> <li class="amenu-item "> <a href="https://anchanto.com/en-my/partnerships/"> Partnerships</a> </li> </ul> </nav> <div class="header-right-area"> <div class="dropdown"> <button data-icon="v" class="icon dropdown-toggle btn-txt btn" onclick="toggleDropdown(event)"><i class="icon" data-icon="O"></i> </button> <ul class="dropdown-menu"> <li><a href="https://anchanto.com/">English</a></li> <li><a href="https://fr.anchanto.com/">Français</a></li> <li><a href="https://id.anchanto.com/">Indonesia</a></li> <li><a href="https://kr.anchanto.com/">한국어</a></li> <li><a href="https://th.anchanto.com/">ไทย</a></li> <li><a href="https://vn.anchanto.com/">Tiếng Việt</a></li> </ul> </div> <a class="btn btn-brand btn-lg" href="https://anchanto.com/en-my/talk-to-us/" title="Let's talk" rel="noopener noreferrer" aria-label="Let's talk Link"> Let's talk </a> <a href="javascript:void(0);" class="mob-menu"></a> </div> </div> </div> </header> <div class="content" id="content-area"> <div class="wp-block-anchanto-solutions-single-hero"><div class="breadcrumb-row breadcrumb-static"><div class="container"><ul class="breadcrumb"><li><a href="https://anchanto.com/en-my/solutions/">Solutions</a></li><li>Delivery Experience Management</li></ul></div></div><div class="block-row"><div class="container"><div class="border-outer border-full"><div class="half-rightcap flex flex-end pt-0"><div class="left-caption pr-90"><div class="title-row"><h2><span>INFORM. ENGAGE. RETAIN</span>Increase customer lifetime value and decrease support costs</h2></div></div><div class="right-caption"><h5>Delivery Experience Management</h5><p class="solution-subtitle">Enhance customer engagement at every stage of their journey—from checkout to post-purchase support and after delivery experience.</p></div></div></div><div class="banner-img"><figure><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solution-delivery-experience-banner.png" alt="" loading="lazy" fetchpriority="low"/></figure></div></div></div></div> <div class="wp-block-anchanto-block-company-logos wp-block-anchanto-block-company-logos"> <div class="block-row"> <div class="title-row text-center"> <h2><span>Trusted by leaders across regions, categories, and industries</span></h2> </div> <div class="join-us-slider-wrap"> <div class="join-us-slider"> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-asendia.svg" alt="ASENDIA" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-DpD.svg" alt="DPD" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Paulas-Choice.svg" alt="PAULAS CHOICE" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Fossil.svg" alt="FOSSIL" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Rhenus-Logistics.svg" alt="RHENUS LOGISTICS" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Estee-Lauder.svg" alt="ESTEE LAUDER" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Lazada.svg" alt="LAZADA" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Bosch.svg" alt="BOSCH" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Ninja-Van.svg" alt="NINJA VAN" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-asendia.svg" alt="ASENDIA" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-DpD.svg" alt="DPD" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Paulas-Choice.svg" alt="PAULAS CHOICE" loading="lazy" fetchpriority="low"> </div> <div class="join-slide"> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/Anchanto-Customer-Logo-Fossil.svg" alt="FOSSIL" loading="lazy" fetchpriority="low"> </div> </div> </div> </div> </div> <div class="wp-block-anchanto-why-anchanto-solution-single"><div class="prd-dlist"><div class="prd-block"><div class="container"><div class="prd-item flex"><div class="caption-area"><div class="title-row"><h3><span></span>Proactively engage with your customers and build loyalty</h3></div><div class="caption"><p>Acquiring new customers can be upto 25 times more expensive than retaining existing ones. Through D2C or webstore sales, brands can directly engage with customers and build lasting relationships. Anchanto helps e-commerce brands in maximising repeat purchases and minimizing support costs. Through accurate and real-time tracking information, a brand’s support team can resolve queries faster and customers can always stay informed on their order status.</p><div class="prd-link"><i class="box-icon icon-tracking"></i><a href="https://anchanto.com/product/parcel-tracking/" class="icon btn-arrow sm-arrow" data-icon="u"><strong>Enabled by Anchanto Parcel Tracking</strong>Equip your customers and support teams with accurate tracking information</a></div></div></div><div class="img-area"><figure><img decoding="async" class="wow fadeIn" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solutions-delivery-experience-why-anchanto.jpg" alt="" loading="lazy" fetchpriority="low"/></figure><img decoding="async" class="bottom-img wow fadeInLeft" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solutions-delivery-experience-why-anchanto-data.svg" loading="lazy" fetchpriority="low"/></div></div></div></div></div></div> <div class="wp-block-anchanto-solutions-list"><div class="solution-section no-bottom-round"><div class="circle"></div><div class="container"><div class="title-row text-center pb-0"><h2><span>DELIVERY EXPERIENCE MANAGEMENT SOLUTION</span>Decrease WISMO queries, increase customer delight</h2><p>Purpose-built for e-commerce brands to proactively engage with their customers at each step of their buying journey.</p><a href="https://anchanto.com/en-my/book-a-demo/" class="btn btn-bdr btn-lg">Let’s talk</a></div></div></div><div class="gray-bg block-row pt-0 pb-130"><div class="tabs-wrap sol-details-tabs"><div class="tabs-row"><div class="container"><ul class="tabs-list"><li><a href="javascript:void(0);" data-id="#tab-0">Order Tracking</a></li><li><a href="javascript:void(0);" data-id="#tab-1">Tracking Page</a></li><li><a href="javascript:void(0);" data-id="#tab-2">Tracking Notifications</a></li><li><a href="javascript:void(0);" data-id="#tab-3">Integrations</a></li></ul></div></div><div class="sol-tabs-list"><div class="container"><div class="half-rightcap flex" id="tab-0"><div class="left-caption"><div class="tab-count">1 / 4</div><h3>Empower your support teams with detailed tracking information </h3><p>Reduce support call durations by allowing staff to easily access tracking data on a central platform and resolve customer queries faster.<br><br>Confidently answer customer tickets through accurate predictions of the ‘estimated delivery date’ for all orders.<br> <br>Pre-empt customer inquiries by identifying critical orders such as those stuck at customs or delayed in delivery and inform customers in advance. <br> <br>Monitor carrier performance and delivery SLA compliance to improve overall operational efficiency. </p></div><div class="right-caption"><figure class="fadeInRight wow"><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solution-delivery-experience-management-detailed-tracking.svg" alt="Featured Image" loading="lazy" fetchpriority="low"/></figure></div></div><div class="half-rightcap flex" id="tab-1"><div class="left-caption"><div class="tab-count">2 / 4</div><h3>Configure a branded tracking page for live order tracking </h3><p>Avoid redirecting your customers to a generic courier tracking website. Instead, offer a branded tracking page and allow them to track their orders directly.<br><br>Create brand recall by customizing the tracking page with your brand’s logo, fonts, and colours, ensuring it matches the look and feel of your website. <br> <br>Upsell and cross-sell new products by including ad banners and upcoming promotions on your branded tracking page. </p></div><div class="right-caption"><figure class="fadeInRight wow"><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solution-delivery-experience-management-branded-tracking-page.svg" alt="Featured Image" loading="lazy" fetchpriority="low"/></figure></div></div><div class="half-rightcap flex" id="tab-2"><div class="left-caption"><div class="tab-count">3 / 4</div><h3>Drive customer retention through proactive communication</h3><p><br> <br>Reduce WISMO and WISMR queries by actively communicating delivery or return status updates with accurate and detailed information. <br> <br>Ensure customer trust by sending customized order tracking notifications via email, SMS or WhatsApp, with your preferred sender name, brand logo, font and colours. <br> <br>Measure customer loyalty and identify promoters and detractors by including a branded feedback survey in email notifications or on the tracking page. </p></div><div class="right-caption"><figure class="fadeInRight wow"><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solution-delivery-experience-management-proactive-communication.svg" alt="Featured Image" loading="lazy" fetchpriority="low"/></figure></div></div><div class="half-rightcap flex" id="tab-3"><div class="left-caption"><div class="tab-count">4 / 4</div><h3>Pre-integrated with global carriers and e-commerce systems</h3><p>Access an Open API hub and enable customers to use tracking data & build their own reports, use it for their internal tracking systems or leverage it in other ways.<br><br>Easily connect with x+ shipping carriers and postal services and manage large volumes of parcel data centrally.<br><br>Enable your e-commerce partners to use real-time tracking information through your system for better decision making.</p></div><div class="right-caption"><figure class="fadeInRight wow"><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/07/anchanto-solution-delivery-experience-management-pre-integrated.svg" alt="Featured Image" loading="lazy" fetchpriority="low"/></figure></div></div></div></div></div></div></div> <div class="wp-block-anchanto-solution-features"><div class="block-row"><div class="container"><div class="title-row"><h2><span>PURPOSE BUILT PRODUCTS</span>Explore Solution Details </h2></div><div class="prd-sol-list flex"><div class="prd-sol-item"><div class="box-icon"><img decoding="async" src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/bag.svg" alt="bag-icon" loading="lazy" fetchpriority="low"/></div><h5>Order Tracking</h5><p>Get central visibility of all orders to help your support teams answer WISMO/ WISMR queries faster.</p><a href="https://anchanto.com/contact/book-a-demo/" class="btn-link icon sm-arrow btn-arrow" data-icon="u">Know more</a></div><div class="prd-sol-item"><div class="box-icon"><img decoding="async" src="https://anchanto.com/wp-content/themes/anchanto-v2/assets/images/bag.svg" alt="bag-icon" loading="lazy" fetchpriority="low"/></div><h5>Post Purchase</h5><p>Create customer delight with branded communication and live-order tracking throughout the buying journey.</p><a href="https://anchanto.com/contact/book-a-demo/" class="btn-link icon sm-arrow btn-arrow" data-icon="u">Know more</a></div></div></div></div></div> <div class="wp-block-anchanto-companies-we-consider"><div class="block-row pt-100" style="background-color:#F7F7F7"><div class="container"><div class="block-row"><div class="title-row pb-0"><h2><span>USER CATEGORIES</span>Built for <i>all types</i> of businesses</h2></div><div class="half-rightcap flex pb-0"><div class="left-caption pr-90"><ul class="toggle-list"><li class="toggle-item active"><a href="javascript:void(0);">Brands and Retailers</a><div class="caption"><p>Built for brands and retailers to directly engage with their customers and offer an exceptional post-purchase and delivery experience. With Anchanto, these businesses get access to accurate & standardized tracking information from multiple sources. Central tracking data enables them to keep their customers always informed about their orders. </p></div></li><li class="toggle-item "><a href="javascript:void(0);">Marketplaces</a><div class="caption"><p>Anchanto’s ‘Delivery Experience Management’ solution equips up and coming e-commerce marketplaces with centralize data from multiple carriers and allows them to communicate order status updates with their customers in real-time. </p></div></li></ul></div><div class="right-caption"><figure><img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/08/companies-we-consider-ICP-3pl.png?ver=1723027680" alt="Featured Image" loading="lazy" fetchpriority="low"/></figure></div></div></div></div></div></div> <div class="block-row gray-bg ptb-70 product-list-icons"> <div class="container"> <div class="title-row"> <h3 class="product-list-heading">Explore all our <i>Products</i></h3> </div> <div class="prd-sort-list"> <div class="prd-item"> <figure> <i class="icon icon-management order-management"></i> </figure> <a href="https://anchanto.com/en-my/products/order-management/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Order<br />Management</span> </a> </div> <div class="prd-item"> <figure> <i class="icon icon-warehouse warehouse-management"></i> </figure> <a href="https://anchanto.com/en-my/products/warehouse-management/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Warehouse<br />Management</span> </a> </div> <div class="prd-item"> <figure> <i class="icon icon-control-tower control-tower"></i> </figure> <a href="https://anchanto.com/en-my/products/control-tower/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Control<br />Tower</span> </a> </div> <div class="prd-item"> <figure> <i class="icon icon-shelf digital-shelf"></i> </figure> <a href="https://anchanto.com/en-my/products/digital-shelf/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Digital<br />Shelf</span> </a> </div> <div class="prd-item"> <figure> <i class="icon icon-product operation-experience"></i> </figure> <a href="https://anchanto.com/en-my/products/operations-experience/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Operations<br />Experience</span> </a> </div> <div class="prd-item"> <figure> <i class="icon icon-tracking parcel-tracking"></i> </figure> <a href="https://anchanto.com/en-my/products/parcel-tracking/" class="btn-link icon sm-arrow btn-arrow" data-icon="u"> <span>Parcel<br />Tracking</span> </a> </div> </div> </div> </div> <div class="block-row "> <div class="container"> <div class="title-row text-center"> <h2> <span class="tagline">READ AND REFLECT</span> Resources and <i>Insights</i> </h2> <a href="https://anchanto.com/resources/" class="btn btn-bdr btn-lg link-label"> <span>Explore all resources</span> </a> </div> <div class="resource-list flex"> <div class="resouce-item"> <figure> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2024/09/anchanto-blog-last-mile-delivery-1024x536.jpg" alt="What Is Last Mile Delivery and How to Overcome its Challenges" loading="lazy" fetchpriority="low"/> </figure> <div class="caption-area"> <span class="date-item">READ TIME | 5 MIN</span> <a href="https://anchanto.com/last-mile-delivery-challenges-solutions/"><p>What Is Last Mile Delivery and How to Overcome its Challenges</p></a> <a href="https://anchanto.com/en-my/resources/blogs-en-my-2/" class="btn btn-bdr sm-btn">BLOGS</a> </div> </div> <div class="resouce-item"> <figure> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2023/09/How-to-improve-post-purchase-experience-5-1024x512.jpg" alt="How to Master Post Purchase Experience as a Brand or Marketplace" loading="lazy" fetchpriority="low"/> </figure> <div class="caption-area"> <span class="date-item">READ TIME | 12 MIN</span> <a href="https://anchanto.com/how-to-master-post-purchase-experience-as-a-brand-or-marketplace/"><p>How to Master Post Purchase Experience as a Brand or Marketplace</p></a> <a href="https://anchanto.com/resources/guides/" class="btn btn-bdr sm-btn">GUIDES</a> </div> </div> <div class="resouce-item"> <figure> <img decoding="async" src="https://anchanto.com/wp-content/uploads/2023/06/MicrosoftTeams-image-40-5-1024x512.jpg" alt="The Power of Post Purchase Experience: Delighting Customers Every Step of the Way" loading="lazy" fetchpriority="low"/> </figure> <div class="caption-area"> <span class="date-item">READ TIME | 5 MIN</span> <a href="https://anchanto.com/the-power-of-post-purchase-experience-delighting-customers-every-step-of-the-way/"><p>The Power of Post Purchase Experience: Delighting Customers Every Step of the Way</p></a> <a href="https://anchanto.com/en-my/resources/blogs-en-my-2/" class="btn btn-bdr sm-btn">BLOGS</a> </div> </div> </div> </div> </div> </div> <footer> <div 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When categories than have been previously allowed are disabled, all cookies assigned to that category will be removed from your browser. Additionally you can see a list of cookies assigned to each category and detailed information in the cookie declaration. <a href="https://anchanto.com/en-my/solution/delivery-experience/">Learn more</a> <br/> </p> </div> </div> <div class="tab-wrap" id="consent"> <div class="about-cookie"> <h5>About cookies on this site</h5> <p>We use cookies to collect and analyse information on site performance and usage, to provide social media features and to enhance and customise content and advertisements. <a href="https://anchanto.com/en-my/solution/delivery-experience/">Learn more</p> </div> </div> <div class="tab-wrap" id="declaration"> <div class="about-cookie mCustomScrollbar" data-mcs-theme="minimal-dark"> <h5>Necessary cookies</h5> <p>Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled.</p> <table> <thead> <tr> <th>Name</th> <th>Hostname</th> <th>Path</th> <th>Expiry</th> <th></th> </tr> </thead> <tbody> <tr> <td data-name="Name : ">_scr_cookies_necessary</td> <td data-name="Hostname : ">www.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">365 days</td> <td></td> </tr> <tr> <td colspan="5"><p>Cookies window settings</p></td> </tr> <tr> <td data-name="Name : ">_scr_cookies_analytics</td> <td data-name="Hostname : ">www.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">365 days</td> <td></td> </tr> <tr> <td colspan="5"><p>Cookies window settings</p></td> </tr> <tr> <td data-name="Name : ">_scr_cookies_marketing</td> <td data-name="Hostname : ">www.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">365 days</td> <td></td> </tr> <tr> <td colspan="5"><p>Cookies window settings</p></td> </tr> <tr> <td data-name="Name : ">wp-wpml_current_language</td> <td data-name="Hostname : ">www.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">365 days</td> <td></td> </tr> <tr> <td colspan="5"><p>Cookies language settings</p></td> </tr> <tr> <td data-name="Name : ">AnalyticsSyncHistory</td> <td data-name="Hostname : ">.linkedin.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">1 month</td> <td></td> </tr> <tr> <td colspan="5"><p>Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries</p></td> </tr> <tr> <td data-name="Name : ">li_gc</td> <td data-name="Hostname : ">.linkedin.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">6 months</td> <td></td> </tr> <tr> <td colspan="5"><p>Used to store guest consent to the use of cookies for non-essential purposes</p></td> </tr> <tr> <td data-name="Name : ">__cf_bm</td> <td data-name="Hostname : ">.hubspot.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">30 minutes</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.</p></td> </tr> <tr> <td data-name="Name : ">hubspotutk</td> <td data-name="Hostname : ">.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">6 months</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.</p></td> </tr> <tr> <td data-name="Name : ">lang</td> <td data-name="Hostname : ">.ads.linkedin.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">Session</td> <td></td> </tr> <tr> <td colspan="5"><p>Used to store language preferences, potentially to serve up content in the stored language.</p></td> </tr> <tr> <td data-name="Name : ">lang</td> <td data-name="Hostname : ">.linkedin.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">Session</td> <td></td> </tr> <tr> <td colspan="5"><p>Used to store language preferences, potentially to serve up content in the stored language.</p></td> </tr> <tr> <td data-name="Name : ">skip_landingpage</td> <td data-name="Hostname : ">.anchanto.com</td> <td data-name="Path : ">/</td> <td data-name="Expiry : ">6 months</td> <td></td> </tr> <tr> <td colspan="5"><p>Used to skip landing page</p></td> </tr> </tbody> </table> <h5>Analytical cookies</h5> <p>Analytical cookies help us improve our website by collecting and reporting information on its usage.</p> <table> <thead> <tr> <th data-name="Name : ">Name</th> <th data-name="Hostname : ">Hostname</th> <th data-name="Path : ">Path</th> <th data-name="Expiry : ">Expiry</th> <th></th> </tr> </thead> <tbody> <tr> <td>__hssc</td> <td>.anchanto.com</td> <td>/</td> <td>30 minutes</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.</p></td> </tr> <tr> <td>__hstc</td> <td>.anchanto.com</td> <td>/</td> <td>6 months</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.</p></td> </tr> <tr> <td>__hssrc</td> <td>.anchanto.com</td> <td>/</td> <td>Session</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.</p></td> </tr> </tbody> </table> <h5>Marketing cookies</h5> <p>Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements.</p> <table> <thead> <tr> <th data-name="Name : ">Name</th> <th data-name="Hostname : ">Hostname</th> <th data-name="Path : ">Path</th> <th data-name="Expiry : ">Expiry</th> <th></th> </tr> </thead> <tbody> <tr> <td>_gcl_au</td> <td>.anchanto.com</td> <td>/</td> <td>3 months</td> <td></td> </tr> <tr> <td colspan="5"><p>Used by Google AdSense for experimenting with advertisement efficiency across websites using their services</p></td> </tr> <tr> <td>bscookie</td> <td>www.linkedin.com</td> <td>/</td> <td>1 year</td> <td></td> </tr> <tr> <td colspan="5"><p>Used by the social networking service, LinkedIn, for tracking the use of embedded services.</p></td> </tr> <tr> <td>IDE</td> <td>.doubleclick.net</td> <td>/</td> <td>1 year</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.</p></td> </tr> <tr> <td>UserMatchHistory</td> <td>.linkedin.com</td> <td>/</td> <td>1 month</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences.</p></td> </tr> <tr> <td>bcookie</td> <td>.linkedin.com</td> <td>/</td> <td>1 year</td> <td></td> </tr> <tr> <td colspan="5"><p>This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.</p></td> </tr> <tr> <td>VISITOR_INFO1_LIVE</td> <td>.youtube.com</td> <td>/</td> <td>6 months</td> <td></td> </tr> <tr> <td colspan="5"><p>This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the 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