CINXE.COM

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view-dom-id-8cd3e5d96f0efaa5ddb5b99ff165939b"> <div class="view-content"> <div class="views-row views-row-1 views-row-odd views-row-first views-row-last"> <div class="views-field views-field-field-update-datetime"> <div class="field-content"><a href="https://ut.service-now.com/sp?id=service_status&service=bbe59040dbbddd90004d4a2813961955">Data Center Networks — Planned Outage: Migrate UDC-C Customer Devices and Networking Services - Last Updated 2024-11-22, 11:21AM</a></div> </div> </div> </div> <div class="view-footer"> <p><a href="https://ut.service-now.com/sp?id=services_status" class="all-alerts"><span>View All Alerts</span></a><br /> <a class="view-calendar-link" href="https://ut.service-now.com/maintenance"><span>View IT Maintenance Calendar</span></a></p> </div> </div> </div> </div> <div id="block-views-category-taxonomy-list-block-2" class="block block-views"> <h2>Services</h2> <div class="content"> <div class="view view-category-taxonomy-list view-id-category_taxonomy_list view-display-id-block_2 view-dom-id-92e1241acba6d408973ba90ad47310d3"> <div class="view-content"> <div class="views-responsive-grid views-responsive-grid-vertical views-columns-2"> <div class="views-column column large-6 medium-12 views-column-1 views-column-first"> <div class="views-row views-row-1 views-row-first"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems. " descrip="Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems. " name="Administrative and Business" id="418" href="services/administrative-and-business"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/118f3c9cdb1d5510004d4a28139619e9.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Administrative and Business</span></a> </span> </div> </div> <div class="views-row views-row-2"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services " descrip="Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services " name="Communication and Collaboration" id="420" href="services/communication-and-collaboration"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/d2a38d14db5d5510004d4a28139619ad.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Communication and Collaboration</span></a> </span> </div> </div> <div class="views-row views-row-3"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution. " descrip="Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution. " name="Desktop and Mobile Computing" id="416" href="services/desktop-and-mobile-computing"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/d5224190db5d5510004d4a28139619e4.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Desktop and Mobile Computing</span></a> </span> </div> </div> <div class="views-row views-row-4 views-row-last"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance. " descrip="Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance. " name="Information Security" id="417" href="services/information-security"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/53428d90db5d5510004d4a281396190d.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Information Security</span></a> </span> </div> </div> </div> <div class="views-column column large-6 medium-12 views-column-2 views-column-last"> <div class="views-row views-row-1 views-row-first"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management. " descrip="Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management. " name="Infrastructure" id="421" href="services/infrastructure"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/73728190db5d5510004d4a2813961918.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Infrastructure</span></a> </span> </div> </div> <div class="views-row views-row-2"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach. " descrip="People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach. " name="IT Professional Services" id="423" href="services/it-professional-services"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/60434514db5d5510004d4a28139619fb.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>IT Professional Services</span></a> </span> </div> </div> <div class="views-row views-row-3"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems. " descrip="Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems. " name="Research" id="422" href="services/research"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/acd34914db5d5510004d4a2813961900.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Research</span></a> </span> </div> </div> <div class="views-row views-row-4 views-row-last"> <div class="views-field views-field-name-1"> <span class="field-content"><a class="serv-cat-link service-link" title="Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys. " descrip="Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys. " name="Teaching and Learning" id="419" href="services/teaching-and-learning"><img typeof="foaf:Image" src="https://it.utexas.edu/sites/default/files/servicenow_icons/60148d14db5d5510004d4a28139619f0.png" width="25" height="25" alt="ServiceNow Category Icon" /><span>Teaching and Learning</span></a> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> <div class="column medium-4 large-3"> <section class="sidebar-content sidebar-theme-2"> <div id="block-block-4" class="block block-block sidebar-module sidebar-default-style"> <div class="sidebar-headline"> <h3>Get Help</h3> </div> <div class="content"> <h4><a href="https://ut.service-now.com/utss/catalogoverview.do?sysparam_citems_id=f8a2f29b0ff3960003d2e498b1050ed8&sysparam_cat_id=e0d08b13c3330100c8b837659bba8fb4%2CInformation%20Technology&sysparam_sys_id=%3Csubcategory.parent%3E%2CTechnology%20Infrastructure%20&%20Management&sys_click_name=features"><span>Service Desk</span></a></h4> <p>ITS Service Desk provides IT support services related to EID, DUO, Office 365, email, Qualtrics, Box, and other central IT services.</p> <p class="tablet-up">Call us at 512-475-9400 | <span class="text-link"><a href="mailto:help@utexas.edu ">help@utexas.edu</a> </span></p> <p><a href="https://ut.service-now.com/sp?id=sc_cat_item&sys_id=8aebacb44f781240ad73cf5d0210c7f3"><span class="text-link">Submit a help request online</span></a> </p> <p>In-Person Services located at the FAC first floor</p> <p>Monday-Friday, 6am-9pm<br /> Saturday-Sunday, 10am-5pm</p> <hr /> <h4><a href="https://ut.service-now.com/sp?id=ut_bs_service_detail&sys_id=dc428de34fa69e0031eb7bcd0210c70c"><span>ID Card Services</span></a></h4> <p>The ID Center provides ID cards for students, faculty, staff, official visitors and university affiliates as required. The ID Center also upgrades UT EIDs for eligible individuals to allow full access to online services.</p> <p class="tablet-up">Call us at 512-475-9400 | <span class="text-link"><a href="mailto:ID_Center@utlists.utexas.edu">ID_Center@utlists.utexas.edu</a> </span></p> <p><a href="https://ut.service-now.com/sp?id=sc_cat_item&sys_id=8aebacb44f781240ad73cf5d0210c7f3">Submit a help request online</a> </p> <p>In-Person Services located at the FAC first floor</p> <p>Monday-Friday, 8am-5pm</p> </div> </div> <div id="block-block-2" class="block block-block sidebar-module sidebar-default-style"> <div class="sidebar-headline"> <h3>How Do I...</h3> </div> <div class="content"> <div class="sidebar-links"> <ul> <li><a href="https://ut.service-now.com/sp?id=kb_article&number=KB0018240">Multi-Factor Authentication (Duo) FAQs</a></li> <li><a href="https://ut.service-now.com/sp?id=kb_article&number=KB0017949">Learn more about MFA and Duo</a></li> <li><a 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