Connect Re:amaze to apps you already use and love.

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Marketing</a> </div> <div class="text"> Email Marketing </div> </div> <div class="category filter payments"> <div class="link"> <a data-category="payments" href="/integrations?category=payments">Payments</a> </div> <div class="text"> Payments </div> </div> <div class="category filter social"> <div class="link"> <a data-category="social" href="/integrations?category=social">Social Media</a> </div> <div class="text"> Social Media </div> </div> <div class="category filter other"> <div class="link"> <a data-category="other" href="/integrations?category=other">Other</a> </div> <div class="text"> Other </div> </div> </div> <div class="col-lg-10 col-md-9 col-12"> <div class="search-wrap pr"> <i class="rmzfa fas rmzfa-search" aria-hidden="true"></i> <input type="text" placeholder="Search" /> </div> <div class="integration-outer-wrap"> <div id="integration-wrap" data-integration-hash="{"shopify":{"slug":"shopify","date":"2014-03-23","popularity":9,"categories":["ecommerce"],"logo":"shopify.png","icon":"shopify2.png","name":"Shopify","keywords":"ecommerce, online store","description":"See and manage customer orders, process refunds, and create draft orders","links":[{"url":"https://apps.shopify.com/reamaze","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/shopify-visual-integration-walkthrough","label":"Documentation"}],"images":["shopify-1.png"],"howitworks":"\u003cp\u003e\n This is a native integration with Re:amaze and allows you to streamline customer service conversations by accessing customers’ Shopify order information and data. This integration will also allow you to add Re:amaze embeddable widgets such as live chat, automated messaging, contact forms, and FAQs directly to your Shopify storefront without any coding or altering of theme templates. Re:amaze utilizes Shopify’s API for one-click publishing of widgets! You’ll also be able to leverage powerful Shopify dynamic variables to create automated response templates and workflows to reply to customers instantly. The Shopify integration also enables Shopify rules so you can create precise customer segmentation.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eShowing all orders\u003c/li\u003e\n \u003cli\u003eAble to page through orders\u003c/li\u003e\n \u003cli\u003ePin an order to a conversation\u003c/li\u003e\n \u003cli\u003eShowing items purchased\u003c/li\u003e\n \u003cli\u003eShowing fulfillments and refund information\u003c/li\u003e\n \u003cli\u003eShowing order status (archived, cancelled, etc.)\u003c/li\u003e\n \u003cli\u003eAbility to refund each order\u003c/li\u003e\n \u003cli\u003eAbility to cancel each order\u003c/li\u003e\n \u003cli\u003eCreate draft orders so customers can pay directly\u003c/li\u003e\n \u003cli\u003eContact page shows the same shopify information for that contact for all connected Shopify stores\u003c/li\u003e\n \u003cli\u003eBetter Facebook Messenger integration such as detecting Shopify customer based on Messenger order status messages, able to suggest email contacts that belong to the Facebook contact based on that information\u003c/li\u003e\n \u003cli\u003eCreate automated messages with dynamic variables\u003c/li\u003e\n \u003cli\u003eUse Shopify rules for automated segmentation and customer messaging\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/shopify-9c8fa17b1962b79e4773d6e9ed0c2b003313790a7f10bed8868362a905a07adb.png"},"bigcommerce":{"slug":"bigcommerce","date":"2014-08-27","popularity":8,"categories":["ecommerce"],"logo":"bigcommerce.png","icon":"bigcommerce2.png","name":"BigCommerce","keywords":"ecommerce, online store","description":"See customer order data, process refunds and cancellations, and add chat to your store","links":[{"url":"https://login.bigcommerce.com/deep-links/marketplace/apps/2016","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/bigcommerce-how-to","label":"Documentation"}],"images":["bigcommerce-1.png"],"howitworks":"\u003cp\u003e\n This is a native integration with Re:amaze and allows you to streamline customer service conversations by accessing customers’ BigCommerce order information and data. This integration will also allow you to add Re:amaze embeddable widgets such as live chat, automated messaging, contact forms, and FAQs directly to your BigCommerce storefront without any coding or altering of theme templates. Re:amaze utilizes BigCommerce’s Scripts API for one-click publishing of widgets! You’ll also be able to leverage powerful BigCommerce dynamic variables to create automated response templates and workflows to reply to customers instantly.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eShowing all orders\u003c/li\u003e\n \u003cli\u003eAble to page through orders\u003c/li\u003e\n \u003cli\u003eShowing items purchased\u003c/li\u003e\n \u003cli\u003eShowing fulfillments and refund information\u003c/li\u003e\n \u003cli\u003eShowing order status (archived, cancelled, etc.)\u003c/li\u003e\n \u003cli\u003eAbility to refund each order\u003c/li\u003e\n \u003cli\u003eAbility to cancel each order\u003c/li\u003e\n \u003cli\u003eCreate automated messages with dynamic variables\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/bigcommerce-f9ebcfd922ccc4216defff5c862abd325fca956c9a9d7c041628957fc914d4d3.png"},"slack":{"slug":"slack","date":"2014-04-24","popularity":8,"categories":["communications"],"logo":"slack.png","icon":"slack2.png","name":"Slack","keywords":"notifications, messaging","description":"Get conversation and message notifications in your Slack Channels","links":[{"url":"https://www.reamaze.com/admin/apps/slack/oauth","label":"Install Now"},{"url":"https://shopifypartners.slack.com/apps/A028EET9K-reamaze","label":"More Info"},{"url":"https://www.reamaze.com/blog/slack-customer-support/","label":"Documentation"}],"images":["slack-1.png","slack-2.png"],"howitworks":"\u003cp\u003e\n The Slack integration for Re:amaze allows you to connect your internal Slack account to your Re:amaze account and receive conversation and message notifications directly in a Slack channel of your choice. Make customer service even more collaborative by discussing issues amongst your team before replying to customers.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eMap your Re:amaze brands to your Slack Channels\u003c/li\u003e\n \u003cli\u003eSubscribe to notifications for things like new conversations, customer replies, staff replies, internal notes, and even reminders\u003c/li\u003e\n \u003cli\u003eMap your Re:amaze staff agents with your Slack team members and easily handoff notifications to the right people\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/slack-c37fc258f238318fd1856806bd1e470a330db026fc7a3d56d259c7f04b5e9346.png"},"twilio":{"slug":"twilio","date":"2017-01-13","popularity":9,"logo":"twilio.png","icon":"twilio2.png","categories":["communications"],"name":"Twilio","keywords":"sms, mms, text, phone","description":"Connect your Twilio SMS/MMS number to Re:amaze for conversations","links":[{"url":"/admin/settings/mobile","label":"Install Now"},{"url":"https://www.reamaze.com/blog/reamaze-and-twilio-smsmms/","label":"Documentation"}],"images":["twilio-1.png"],"howitworks":"\u003cp\u003e\n Your Twilio SMS/MMS number can be connected to Re:amaze alongside your other channels such as email. When customers send you a text message through Twilio, you’ll be able to receive that text message in your Re:amaze shared inbox and collaborate with your teammates on it. Replies sent from Re:amaze will be delivered to the customer via text message by Twilio.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eReceive SMS/MMS messages sent by customers in Re:amaze shared inbox\u003c/li\u003e\n \u003cli\u003eRespond to SMS/MMS messages\u003c/li\u003e\n \u003cli\u003eCollaborate on SMS messages with other agents\u003c/li\u003e\n \u003cli\u003eSend and receive image attachments\u003c/li\u003e\n \u003cli\u003eRun automated workflows on SMS/MMS messages\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/twilio-a006288adff17542bbbe8b7acf5538f96042cf4734341b187c7c6cf30e7c2972.png"},"stripe":{"slug":"stripe","date":"2015-05-30","popularity":7,"logo":"stripe.png","icon":"stripe2.png","categories":["payments"],"name":"Stripe","keywords":"payment, refund","description":"Manage Stripe payments and refunds in your Re:amaze dashboard","links":[{"url":"/admin/apps/stripe","label":"Install Now"},{"url":"https://www.reamaze.com/blog/introducing-stripe-for-reamaze/","label":"Documentation"}],"images":["stripe-1.png"],"howitworks":"\u003cp\u003e\n The Stripe integration for Re:amaze is a match made in heaven. In order words, it’s support and billing on steroids. After connecting your Stripe account to Re:amaze, customer payment details will be matched based on their email address. You’ll be able to see and also alter any payment details directly within your customer conversations.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eProcess refunds and partial refunds\u003c/li\u003e\n \u003cli\u003eProcess chargebacks\u003c/li\u003e\n \u003cli\u003eChange and update subscriptions\u003c/li\u003e\n \u003cli\u003eView customer charges related to a conversation\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/stripe-787532230ac22070f3a07889b686c3a44ae8260654134bd660505e84b085c2f2.png"},"googleanalytics":{"slug":"googleanalytics","date":"2017-06-14","popularity":9,"logo":"ga.png","icon":"ga2.png","categories":["other"],"name":"Google Analytics","keywords":"analytics, metrics","description":"Automatically feed Re:amaze FAQ and chat metrics to Google Analytics","links":[{"url":"/admin/apps/google_analytics","label":"Install Now"},{"url":"https://support.reamaze.com/?q=google+analytics","label":"Documentation"}],"images":["ga-1.png"],"howitworks":"\u003cp\u003e\n If you're curious about how customers are engaging with your embeddable chat widget for real time chat, classic chat, or Cues, our Google Analytics for Re:amaze integration is the perfect tool for this. Measure performance and gather real time metrics for your Re:amaze Chatbox and FAQ.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eMonitor the usage of your Re:amaze Chatbox \u0026 FAQ\u003c/li\u003e\n \u003cli\u003eAutomatically track and send over events to your GA account\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/ga-05cb2e19989d12432dda2249fa013ec9d611664abbb9a7d1dc562e4ee2496e45.png"},"mailchimp":{"slug":"mailchimp","date":"2015-01-07","popularity":9,"logo":"mailchimp.png","icon":"mailchimp2.png","categories":["email"],"name":"MailChimp","description":"Manage MailChimp contacts, lists, and subscriptions in Re:amaze","keywords":"email marketing","links":[{"url":"/admin/apps/mailchimp","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/mailchimp-how-to","label":"Documentation"}],"images":["mailchimp-1.png"],"howitworks":"\u003cp\u003e\n This simple integration will allow you to see which lists a customer is subscribed to, their star rating, which campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.\n\u003c/p\u003e\n\n\u003cp\u003e\n Great customer support is all about knowing and understanding your customers at the right time. The MailChimp connection will allow you to streamline your support processes and maximize efficiency across your support team.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee contact email address\u003c/li\u003e\n \u003cli\u003eSee contact quality\u003c/li\u003e\n \u003cli\u003eSubscribe contacts to existing lists\u003c/li\u003e\n \u003cli\u003eUnsubscribe contacts from existing lists\u003c/li\u003e\n \u003cli\u003eSee past campaigns received\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/mailchimp-d241e7834f77cea6e1558f96e1811d187fe1273e3066038f75aacac9d42a1efb.png"},"zapier":{"slug":"zapier","date":"2014-06-09","popularity":8,"logo":"zapier.png","icon":"zapier2.png","categories":["other"],"name":"Zapier","keywords":"automation, workflows","description":"Connect Re:amaze to hundreds of other 3rd party apps on Zapier","links":[{"url":"https://zapier.com/zapbook/reamaze/","label":"Install Now"},{"url":"https://support.reamaze.com/kb/video-tutorial-series/zapier-and-reamaze","label":"Documentation"}],"images":["zapier-1.png"],"howitworks":"\u003cp\u003e\n Extend Re:amaze’s capabilities by connecting it to Zapier’s web automation platform that allows you to connect hundreds of best-in-breed web services, such as MailChimp, Evernote and GoToWebinar. Zapier makes it easy for non-developers to connect their web services together, saving time and improving productivity. You’ll need your Re:amaze API token and account secret in order to connect. You’ll also need a Zapier account before getting started.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eMap Re:amaze triggers and actions to hundreds of other web apps\u003c/li\u003e\n \u003cli\u003eAvailable triggers include new conversation and new contact\u003c/li\u003e\n \u003cli\u003eAvailable actions include create conversation, add message to conversation, create contact, create SMS contact, create SMS conversation\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/zapier-82877b594054666144ade379ee500402b29308fd4399ee4a9498c3772ef276ae.png"},"jira":{"slug":"jira","date":"2018-07-05","popularity":6,"logo":"jira.png","icon":"jira2.png","categories":["other"],"name":"Jira Software","description":"Connect Re:amaze to your favorite issue tracking platform","keywords":"issue tracker, product management","links":[{"url":"https://marketplace.atlassian.com/apps/1219082/re-amaze-for-jira?hosting=cloud\u0026tab=overview","label":"Install Now"},{"url":"https://www.reamaze.com/blog/new-reamaze-app-jira/","label":"Documentation"}],"images":["jira-1.png"],"howitworks":"\u003cp\u003e\n Jira allows your support and technical support teams to easily obtain customer feedback and create new issues in Jira so your entire team has visibility into the feedback provided. You can also link to existing issues. Great customer service is deeply rooted in your ability to not only answer questions efficiently but to follow up with answers after something has been fixed or built for the customer. The Re:amaze Jira integration allows you to seamlessly talk to customers, track customer issues, update issues, and report back to customers all in one view.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eCreate Jira issue based on Re:amaze conversation\u003c/li\u003e\n \u003cli\u003eLink conversation to existing Jira issue ID\u003c/li\u003e\n \u003cli\u003eFile as different Jira issues such as Bug or Story\u003c/li\u003e\n \u003cli\u003eEdit Jira issue\u003c/li\u003e\u003c/li\u003e\n \u003cli\u003eUnlink conversation from Jira issue\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/jira-977ed169b1760496c03c8648fc9a95362a181872f829b28a72720e1918d3c073.png"},"shipstation":{"slug":"shipstation","date":"2017-08-31","popularity":7,"logo":"shipstation.png","icon":"shipstation2.png","categories":["ecommerce"],"name":"ShipStation","description":"Get customer shipping information fed to your Re:amaze conversations","keywords":"shipping, fulfillment","links":[{"url":"/admin/apps/shipstation","label":"Install Now"},{"url":"https://www.reamaze.com/blog/shipstation-integration-for-reamaze/","label":"Documentation"}],"images":["shipstation-1.png"],"howitworks":"\u003cp\u003e\n Easily bring customer shipping and order fulfillment data into your Re:amaze conversation. In case you use Shopify or BigCommerce with ShipStation, the two integrations together can help you access shipping information in a more accurate manner.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eView shipping information (carrier, tracking provider, tracking #, ship date)\u003c/li\u003e\n \u003cli\u003eSee customer shipping address\u003c/li\u003e\n \u003cli\u003eMatch customer data by name matching\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/shipstation-77bc677d3b0cd365de8e367f5e96696f8f444c8addd4e3bbd77162e6e2864545.png"},"smileio":{"slug":"smileio","date":"2018-07-11","popularity":8,"logo":"smileio.png","icon":"smileio2.png","categories":["crm"],"name":"Smile.io","description":"See point balance, customer rewards, VIP tier, and loyalty state from Smile","keywords":"rewards, points, loyalty","links":[{"url":"/admin/apps/smile","label":"Install Now"},{"url":"https://www.reamaze.com/blog/new-reamaze-app-smile-io/","label":"Documentation"}],"images":["smileio-1.png"],"howitworks":"\u003cp\u003e\n The Smile integration for Re:amaze is designed to bring all of your Shopify or BigCommerce customers’ rewards data into your Re:amaze conversations. Having instant access to Smile customer data means you’ll be able to provide intelligent responses based on their points balance, VIP status, and more.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eCreate customer loyalty and retention with points. A points program is a fantastic way to get your customers performing valuable store actions and returning more often\u003c/li\u003e\n \u003cli\u003eTurn your customers into powerful marketers with a referral program that can bring in their friends and families\u003c/li\u003e\n \u003cli\u003eGamify your customers’ shopping experience by enrolling them in VIP tiers that provide more rewards as they “level up”\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/smileio-3c8fe46df8c1090b331017bd6c6d04c58d2f7c0c9af663483e6785628cd96011.png"},"woocommerce":{"slug":"woocommerce","date":"2017-08-14","popularity":7,"logo":"woocommerce.png","icon":"woocommerce2.png","categories":["ecommerce"],"name":"WooCommerce","keywords":"ecommerce, online store, wordpress","description":"The best customer service integration for your WooCommerce and WordPress store","links":[{"url":"/admin/apps/woocommerce","label":"Install Now"},{"url":"https://www.reamaze.com/blog/woocommerce-integration-has-arrived/","label":"Documentation"}],"images":[{"file":"woocommerce-1.png","caption":"\u003cp\u003eAccess WooCommerce customer data, including number of orders, total spend, and customer lifetime\u003c/p\u003e\n\u003cp\u003eYou can also process refunds and view order line items as order total value\u003c/p\u003e\n"},{"file":"woocommerce-2.png","caption":"\u003cp\u003eAccess customers shopping and billing addresses and customer notes\u003c/p\u003e\n\u003cp\u003eSet order status and payment status\u003c/p\u003e\n\u003cp\u003eAdd notes to public customers or add private notes\u003c/p\u003e\n"}],"howitworks":"\u003cp\u003e\n This is a native integration with Re:amaze and allows you to streamline customer service conversations by accessing customers’ WooCommerce order information and data. Re:amaze utilizes WooCommerce’s API for easy streamlined access to customer data. You’ll also be able to leverage powerful WooCommerce dynamic variables to create automated response templates and workflows to reply to customers instantly.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eAccess WooCommerce customer data including total orders, total spend, and customer lifetime\u003c/li\u003e\n \u003cli\u003eProcess refunds\u003c/li\u003e\n \u003cli\u003eView order line items and total order value\u003c/li\u003e\n \u003cli\u003eAccess customers’ shipping and billing address\u003c/li\u003e\n \u003cli\u003eAccess customer notes\u003c/li\u003e\n \u003cli\u003eSee order status and payment status\u003c/li\u003e\n \u003cli\u003eAdd notes to public customers or add private notes\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/woocommerce-2137cbdffb5ca45fb24bc922c7b5a0fb4d79812d2ec0646622c59f2aa6ff1aa1.png"},"klaviyo":{"slug":"klaviyo","date":"2017-08-03","popularity":6,"logo":"klaviyo.png","icon":"klaviyo2.png","categories":["email"],"name":"Klaviyo","description":"Manage Klaviyo subscriptions, contacts, and lists in Re:amaze","keywords":"subscription, contact, crm, email marketing","links":[{"url":"/admin/apps/klaviyo","label":"Install Now"}],"images":["klaviyo-1.png"],"howitworks":"\u003cp\u003e\n This simple integration will allow you to see which lists a customer is subscribed to and also gives you the ability to add a contact to an existing list, remove them from an existing list, or move them to an existing list.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee contact email address\u003c/li\u003e\n \u003cli\u003eSubscribe contacts to existing lists\u003c/li\u003e\n \u003cli\u003eUnsubscribe contacts from existing lists\u003c/li\u003e\n \u003cli\u003eMove contacts from one list to another\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/klaviyo-b466643d338ff5da5afe364cc283e876c61e5b6adafe2a3680a120e906f2688e.png"},"activecampaign":{"slug":"activecampaign","date":"2020-07-29","popularity":6,"logo":"activecampaign.png","icon":"activecampaign2.png","categories":["email"],"name":"ActiveCampaign","keywords":"subscription, contact, crm, email marketing","description":"Manage ActiveCampaign contact lists, tags, and automations directly in Re:amaze","links":[{"url":"/admin/apps/activecampaign","label":"Install Now"},{"url":"https://www.activecampaign.com/apps/reamaze","label":"Learn more"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/activecampaign-how-to","label":"Documentation"}],"images":["activecampaign-1.jpg","activecampaign-2.jpg"],"howitworks":"\u003cp\u003e\n ActiveCampaign is an integrated email marketing, marketing automation, and CRM platform designed for small businesses. Re:amaze and ActiveCampaign are both essential tools to help you create an exceptional customer journey. Whether you're looking to increase conversions from pre-purchase customers by keeping them in the loop about your products and services or if you're looking to automate your post-purchase support proactiveness, allowing a customer service platform like Re:amaze to be in sync with a marketing and sales automation platform like ActiveCampaign can boost efficiencies by more than 3x.\n\u003c/p\u003e\n","whatyoucando":"\u003cp\u003e\n The ActiveCampaign integration for Re:amaze allows you to easily see and manage contacts' ActiveCampaign data such as:\n\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eEmail address\u003c/li\u003e\n \u003cli\u003ePhone number\u003c/li\u003e\n \u003cli\u003eFirst name\u003c/li\u003e\n \u003cli\u003eLast name\u003c/li\u003e\n \u003cli\u003eLists a contact belongs to with the ability to add them or remove them from lists\u003c/li\u003e\n \u003cli\u003eAutomations that a contact is a part of\u003c/li\u003e\n \u003cli\u003eTags and the ability to apply or remove tags to contacts easily\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/activecampaign-dae98baccd4b49d0152d35be1cdbbea5d52ccfa51d03f9f9cc0def539820bd99.png"},"omnisend":{"slug":"omnisend","date":"2020-09-22","popularity":6,"logo":"omnisend.png","icon":"omnisend2.png","categories":["email"],"name":"Omnisend","description":"See customers' Omnisend data such as subscriptions, membership, tags, and much more","keywords":"subscription, contact, crm, email marketing","links":[{"url":"/admin/apps/omnisend","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/omnisend-how-to","label":"Documentation"},{"url":"https://www.reamaze.com/blog/introducing-omnisend-for-reamaze","label":"Learn more"}],"images":["omnisend-1.jpg"],"howitworks":"\u003cp\u003e\n Omnisend is a marketing automation platform designed for eCommerce businesses running Shopify, Shopify Plus, BigCommerce, WooCommerce, and Magento. Omnisend has a wide variety of features such as automation, campaigns, segmentation, reporting, and the ability to collect customer opt-in through a verity of channels such as email, SMS, and custom forms. When you connect your Omnisend account to Re:amaze you’ll be able to see important customer data from your Omnisend account such as subscriptions, tags, and much more whenever they message you.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer profile\u003c/li\u003e\n \u003cli\u003eSee enrollment date\u003c/li\u003e\n \u003cli\u003eSee subscriptions\u003c/li\u003e\n \u003cli\u003eSee customer emails, phone numbers, gender, birthdate, addresses, post code, and more\u003c/li\u003e\n \u003cli\u003eSee customer tags\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/omnisend-1fff71721d2401115661c34dbb6e11075f80cfd42b3b2064c6890a80a5e07892.png"},"aircall":{"slug":"aircall","date":"2018-08-01","popularity":9,"logo":"aircall.png","icon":"aircall2.png","categories":["communications"],"name":"Aircall","keywords":"call, phone, mobile, voice","description":"Automatically import call and voicemail recordings into Re:amaze dashboard","links":[{"url":"/admin/settings/voice","label":"Install Now"},{"url":"https://aircall.io/call-center-software-integrations/reamaze/?utm_medium=referral\u0026utm_source=reamaze\u0026utm_campaign=partner-integration","label":"Documentation"}],"images":["aircall-1.png"],"howitworks":"\u003cp\u003e\n The Aircall integration for Re:amaze allows you to bring recorded voice calls and voicemails into your Re:amaze dashboard. Customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. Keep track of contacts and voice conversations with the ability to re-listen to your conversations and to add notes that you can share with other team members.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eManage your voice calls alongside email \u0026 social media accounts\u003c/li\u003e\n \u003cli\u003eRe-listen \u0026 share voice recordings\u003c/li\u003e\n \u003cli\u003eCustomers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/aircall-6d218f77d1aea5945640d52feddd3789a7463fa17b1aae1f0d370094d86453fb.png"},"github":{"slug":"github","date":"2014-12-15","popularity":4,"logo":"github.png","icon":"github2.png","categories":["other"],"name":"GitHub","description":"Link your GitHub issues with Re:amaze conversations","keywords":"issue, developer, code","links":[{"url":"/admin/apps/github","label":"Install Now"},{"url":"https://www.reamaze.com/blog/reamaze-for-github/","label":"Documentation"}],"images":["github-1.png"],"howitworks":"\u003cp\u003e\n How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Re:amaze offers you the ability to do just that. It’s a great way to keep things in sync and your customers happy!\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eMap your Re:amaze brands to your GitHub Organizations\u003c/li\u003e\n \u003cli\u003eLink Re:amaze conversations to existing GitHub issues and track them in sync\u003c/li\u003e\n \u003cli\u003eCreate a new GitHub issue based on a Re:amaze conversation\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/github-9eccef26a5e86c12eba2aad7fe1afd16c0afb1b22951e09bfde2fc8106297fa7.png"},"wordpress":{"slug":"wordpress","date":"2015-08-14","popularity":8,"logo":"wordpress.png","icon":"wordpress2.png","categories":["other"],"name":"WordPress","description":"Easily add Re:amaze embeddable widgets to your WordPress website or storefront","keywords":"woocommerce","links":[{"url":"https://wordpress.org/plugins/reamaze/","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/wordpress-integration","label":"Documentation"}],"images":["wordpress-1.png"],"howitworks":"\u003cp\u003e\n Install the Re:amaze plugin for your WordPress account and easily add embeddable widgets and manage customer conversations effectively in one place.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eAdd the Re:amaze plugin to your WordPress account\u003c/li\u003e\n \u003cli\u003eAutomatically add Re:amaze chat widget to your website\u003c/li\u003e\n \u003cli\u003eEasily configure your chat widget and paste the widget code into the plugin to update\u003c/li\u003e\n \u003cli\u003eCreate Re:amaze conversations from comments on your website\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/wordpress-7fbaf17a8d16d00c11da4e01765d107d02c3907b1b59bec4850a4a906e1e8f39.png"},"gbm":{"slug":"gbm","date":"2023-05-18","popularity":5,"logo":"google-business-logo.png","icon":"google-business.png","categories":["other"],"name":"Google Business Messages","description":"Integrate Google Business Messages for efficient and unified communication across platforms.","keywords":"google, gmail, storefront,","links":[{"url":"https://support.reamaze.com/kb/3rd-party-integrations/google-business-messaging","label":"Learn More"}],"images":null,"howitworks":"\u003cp\u003e\n This is a native Google Business Messages integration with Re:amaze and allows you to communicate with customers through the Chat functionality of your Google Business Profile directly on Re:amaze.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eAssociate your Google Business Messages to a Re:amaze Brand\u003c/li\u003e\n \u003cli\u003eSet up your agent name\u003c/li\u003e\n \u003cli\u003eSet your welcome message, offline message, and your ranked survey question\u003c/li\u003e\n \u003cli\u003eChat with your customers in real time\u003c/li\u003e\n \u003cli\u003eSee your customers' reviews for your business profile\u003c/li\u003e\n \u003cli\u003eSee the location of your business on Google Maps\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/google-business-logo-712d751efdc07d249fcf34f45513a70ca1e9ed52d6981babb3b71378750df012.png"},"pipedrive":{"slug":"pipedrive","date":"2018-08-13","popularity":7,"logo":"pipedrive.png","icon":"pipedrive2.png","categories":["crm"],"name":"Pipedrive","description":"View your matching Pipedrive Deals within Re:amaze conversations","keywords":"crm, deals, leads","links":[{"url":"https://marketplace.pipedrive.com/app/re-amaze/611b0914113d870a","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/pipedrive-integration","label":"Documentation"}],"images":["pipedrive-1.png"],"howitworks":"\u003cp\u003e\n When customer service is able to pinpoint sales opportunities or identify existing opportunities in a sales pipeline, each individual agent becomes more empowered to drive additional revenue for the company’s bottom line. Instead of just answering customer questions and seeing customer service as a cost center, integrations like Pipedrive allow your customer service team to become a revenue center.\n\u003c/p\u003e\n","whatyoucando":"\u003cp\u003e\n You’ll be able to see Pipedrive customer data directly within Re:amaze conversation\n\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eName\u003c/li\u003e\n \u003cli\u003eCompany\u003c/li\u003e\n \u003cli\u003eExisting and prospective deals\u003c/li\u003e\n \u003cli\u003eThe value of the deal\u003c/li\u003e\n \u003cli\u003eThe status of the deal\u003c/li\u003e\n \u003cli\u003eExpected close date of the deal\u003c/li\u003e\n \u003cli\u003eUpcoming activities\u003c/li\u003e\n \u003cli\u003eThe subject of the activity\u003c/li\u003e\n \u003cli\u003eNotes\u003c/li\u003e\n \u003cli\u003eAnd more\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/pipedrive-cfeb3704db2b293a59c2d251ba2e7b635d3d331b5ec41b49edc5ba41e29e1f2d.png"},"upscope":{"slug":"upscope","date":"2017-09-05","popularity":4,"logo":"upscope.png","icon":"upscope2.png","categories":["other"],"name":"Upscope","description":"Co-browse with customers with a single click","keywords":"cobrowse, screenshare","links":[{"url":"/admin/apps/upscope","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/upscope-dot-io-co-browsing-and-screensharing-how-to","label":"Documentation"}],"images":["upscope-1.png"],"howitworks":"\u003cp\u003e\n The Upscope integration with Re:amaze allows your agents to look at your customers' screen and understand the real problem right away, with one click. Once connected, you'll be able to guide the customer, click on onscreen items for them, and help them navigate through potential issues. You can easily integrate Upscope with Re:amaze by pasting a unique JavaScript snippet underneath your existing Re:amaze Shoutbox. There's nothing to install. Agents will need their personal Upscope logins however in order to access this screensharing/co-browsing capability.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eAccess a screensharing link for customer conversations\u003c/li\u003e\n \u003cli\u003eInform customers that a customer support agent would like to view their screen\u003c/li\u003e\n \u003cli\u003eSee customers screen in real time on Upscope portal\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/upscope-c100eeffa6a7d43884091a4508fea8df00feb9ebcaef36fdb7f523f84ec0d5ef.png"},"recharge":{"slug":"recharge","date":"2019-02-07","popularity":7,"logo":"recharge.png","icon":"recharge2.png","categories":["payments"],"name":"ReCharge","description":"Manage customer subscriptions and recurring purchases in conversations","keywords":"subscriptions, recurring, orders","links":[{"url":"/admin/apps/recharge","label":"Install Now"},{"url":"https://reamaze.reamaze.com/articles/recharge-payments","label":"Documentation"}],"images":["recharge-1.png"],"howitworks":"\u003cp\u003e\n The Re:amaze and ReCharge Payments integration allows you to easily see customers' ReCharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other pertinent subscription data directly within Re:amaze conversations.\n\u003c/p\u003e\n\n\u003cp\u003e\n This allows your customer service agents to quickly and easily access customer profiles and make high level changes such as activating or deactivating a subscription without having to manually dig around in two different apps.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer profile in ReCharge\u003c/li\u003e\n \u003cli\u003eSee subscription status\u003c/li\u003e\n \u003cli\u003eActivate or cancel subscription\u003c/li\u003e\n \u003cli\u003eSee next charge date\u003c/li\u003e\n \u003cli\u003eSee subscribed products\u003c/li\u003e\n \u003cli\u003eSee price and quantity\u003c/li\u003e\n \u003cli\u003eSee order frequency\u003c/li\u003e\n \u003cli\u003eSee customer charges and charge type\u003c/li\u003e\n \u003cli\u003eSee payment errors\u003c/li\u003e\n \u003cli\u003eSee subscription creation date\u003c/li\u003e\n \u003cli\u003eSee subscription schedules\u003c/li\u003e\n \u003cli\u003eSee total price\u003c/li\u003e\n \u003cli\u003eSee total weight\u003c/li\u003e\n \u003cli\u003eAnd more\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/recharge-e42720bce270cdeb9a194991e7583a8ee22c5b924aa00c244a02b806d5f70dfd.png"},"clicksend":{"slug":"clicksend","date":"2017-01-06","popularity":6,"logo":"clicksend.png","icon":"clicksend2.png","categories":["communications"],"name":"Clicksend","description":"Connect your ClickSend SMS/MMS number to Re:amaze for conversations","keywords":"sms, mms, text","links":[{"url":"/admin/settings/mobile","label":"Install Now"},{"url":"https://support.reamaze.com/kb/everything-about-social-media-channels/how-sms-and-mms-mobile-channels-work","label":"Documentation"}],"images":["clicksend-1.png"],"howitworks":"\u003cp\u003e\n The ClickSend integration for Re:amaze let’s you send and receive SMS and MMS messages within the Re:amaze dashboard. SMS and MMS are asynchronous by nature, mobile by default, and can enhance the customer relationship experience. For businesses with a younger audience, SMS and MMS is a must as it offers near instant conversation environments.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eReceive SMS/MMS messages sent by customers in Re:amaze shared inbox\u003c/li\u003e\n \u003cli\u003eRespond to SMS/MMS messages\u003c/li\u003e\n \u003cli\u003eCollaborate on SMS messages with other agents\u003c/li\u003e\n \u003cli\u003eSend and receive image attachments\u003c/li\u003e\n \u003cli\u003eRun automated workflows on SMS/MMS messages\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/clicksend-eb663e75275b9de9d4c061e07eb043e5b7e16aa9d076a92294369d2612589107.png"},"facebook":{"slug":"facebook","date":"2013-01-01","popularity":9,"logo":"facebook.png","icon":"facebook2.png","categories":["social"],"name":"Facebook","description":"Receive and reply to Facebook Page comments in Re:amaze","keywords":"fb, ig, instagram, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"http://reamaze.reamaze.com/kb/everything-about-social-media-channels/facebook-connect-a-business-page","label":"Documentation"}],"images":["facebook-1.png","facebook-2.png"],"howitworks":"\u003cp\u003e\n This native integration with your Facebook Page allows your customer service team to communicate with customers interacting with your Facebook page and posts directly from within Re:amaze. Take advantage of Re:amaze automated workflows and increase your support efficiency across Facebook. Re:amaze leverages the power of Facebook’s API to seamlessly connect your business page as a communications channel.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eShow your Facebook Page in Re:amaze Chat\u003c/li\u003e\n \u003cli\u003eImport and reply to feed posts and comments from your Facebook Page. All comments and replies from the feed are public\u003c/li\u003e\n \u003cli\u003eImport and reply to posts that are unpublished and boosted/promoted\u003c/li\u003e\n \u003cli\u003eImport and reply to Page Reviews from Facebook. Replies are sent as comments on the Review\u003c/li\u003e\n \u003cli\u003eImport and reply to Page mentions on public top-level posts from Facebook\u003c/li\u003e\n \u003cli\u003eAutomate your Facebook Page using Re:amaze Workflow Automation\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/facebook-dfddb86cff1e3a7f4ef05a53add2ea887023d5b7bcf677968aa07ac885c81783.png"},"messenger":{"slug":"messenger","date":"2016-07-18","popularity":9,"logo":"messenger.png","icon":"messenger2.png","categories":["social"],"name":"Facebook Messenger","description":"Receive and reply to Messenger messages from Re:amaze","keywords":"fb, ig, instagram, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"http://reamaze.reamaze.com/kb/getting-started/step-3-connecting-social-media-channels","label":"Documentation"}],"images":["messenger-1.png","messenger-2.png"],"howitworks":"\u003cp\u003e\n Re:amaze allows you to first connect your business’s Facebook Page and then choose to import direct messages, also known as private messages, and more recently known as Messenger. Messenger is an important part of your business workflow as it relates heavily to customer service and sales. Re:amaze allows you to import Messenger messages in real time and respond to them in real time.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eShow your Messenger account in Re:amaze Chat\u003c/li\u003e\n \u003cli\u003eAccess contact profile on Facebook\u003c/li\u003e\n \u003cli\u003eImport Messenger messages from Facebook Page\u003c/li\u003e\n \u003cli\u003eReply to Messenger messages from Re:amaze\u003c/li\u003e\n \u003cli\u003eEdit customer messages from within Re:amaze\u003c/li\u003e\n \u003cli\u003eAutomate your Messenger replies using Re:amaze Workflow Automation\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/messenger-220607b5b956a1128123a96e98a12d7e497bf479bf45df06deeb9c7110f72ce6.png"},"instagram":{"slug":"instagram","date":"2016-07-18","popularity":9,"logo":"instagram.png","icon":"instagram2.png","categories":["social"],"name":"Instagram","description":"Receive and reply to comments on your Instagram posts in Re:amaze","keywords":"fb, ig, instagram, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"http://reamaze.reamaze.com/kb/everything-about-social-media-channels/how-instagram-channel-integration-works","label":"Documentation"}],"images":["instagram-1.png","instagram-2.png"],"howitworks":"\u003cp\u003e\n Your helpdesk not only needs to support the basics such as email, knowledge base, Live Chat, and embeddable contact forms, it also needs to be social. Traditionally, that meant Twitter and Facebook. With Instagram being an ever increasing part of many businesses’ and brands’ identity it has now become a necessity to be able to respond to customers’ comments quickly and efficiently there as well without having to juggle multiple apps. Instagram for Re:amaze allows you to further consolidate support channels and present a cohesive brand to your customers.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eConnect a brand to your Instagram account to get the benefits of features like notifications and workflows\u003c/li\u003e\n \u003cli\u003eImport and respond to Instagram comments and questions to your Re:amaze account as conversations\u003c/li\u003e\n \u003cli\u003eImport all comments to Re:amaze as conversations\u003c/li\u003e\n \u003cli\u003eApply automated workflows to Instagram conversations\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/instagram-bda0bf9c0b0c1f615cf1a1d59dba49641665be5d04eba01da24c8c7767743f67.png"},"twitter":{"slug":"twitter","date":"2013-01-01","popularity":8,"logo":"twitter-x2.png","icon":"twitter-x.png","categories":["social"],"name":"X (Twitter)","description":"Receive and reply to X messages and mentions from Re:amaze","keywords":"social, tweet, x","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"https://reamaze.reamaze.com/articles/connecting-your-custom-x-twitter-app-to-re-amaze-as-a-channel?_brand=reamaze","label":"Documentation"}],"images":["twitter-1.png","twitter-2.png"],"howitworks":"\u003cp\u003e\n Re:amaze's X integration allows you to import and reply to messages sent and received from your X account. Make your customer service team more efficient by having all X conversations in one place. Offer customers a better experience by responding with answers that go beyond X character limits. Re:amaze will automatically shorten your response with a link so customers can view the full response.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eShow your X account in Re:amaze Chat\u003c/li\u003e\n \u003cli\u003eCreate a new conversation in Re:amaze when someone mentions you\u003c/li\u003e\n \u003cli\u003eCreate a new conversation when someone sends you a direct message and reply to them\u003c/li\u003e\n \u003cli\u003eReceive notifications when someone replies to one of your posts\u003c/li\u003e\n \u003cli\u003eReceive notifications when someone reposts one of your posts\u003c/li\u003e\n \u003cli\u003eYou add a comment on one of your posts\u003c/li\u003e\n \u003cli\u003eApply automated workflows to your X conversations\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/twitter-x2-3356588baf02b1f4bce41e357f136d4a3e2d4c8405f791baf12bc6b5f2cdd902.png"},"octaneai":{"slug":"octaneai","date":"2019-02-01","popularity":8,"logo":"octaneai.png","icon":"octaneai2.png","categories":["chatbots"],"name":"Octane AI","description":"Allow your Octane AI driven chatbot to work with Re:amaze on Facebook Messenger","keywords":"automation, bots, messenger","links":[{"url":"https://reamaze.reamaze.com/articles/how-octane-ai-messenger-chatbots-work-with-re-amaze","label":"Documentation"}],"howitworks":"\u003cp\u003e\n Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger bot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions. If you're already using Octane AI for Shopify, all you need to do is connect your Facebook Messenger account to Re:amaze alongside your Shopify account. Because Octane AI is already handling your bot-driven messages, it'll work with Re:amaze without further customization.\n\u003c/p\u003e\n\u003cp\u003e\n When customers are interacting with the Octane AI chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation can be escalated to your Re:amaze Inbox for human support interaction.\n\u003c/p\u003e\n\u003cp\u003e\n We recommend that you set Octane AI as the a primary receiver for your Facebook page. This will allow Octane to respond to incoming conversations before you handle them on your Re:amaze Inbox.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee a history of the chatbot's conversation with the customer when it gets escalated to your support team\u003c/li\u003e\n \u003cli\u003eRespond directly to the customer from Re:amaze following the chatbot's interaction\u003c/li\u003e\n \u003cli\u003eSee all Octane chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/octaneai-115df71b35695d899e8188da9c210a6178bb25ddc2101f2bb04fc0c916ef2c72.png"},"recart":{"slug":"recart","date":"2019-02-01","popularity":7,"logo":"recart.png","icon":"recart2.png","categories":["chatbots"],"name":"Recart","description":"Allow your Recart driven chatbot to work with Re:amaze on Facebook Messenger","keywords":"bot, automation","links":[{"url":"https://reamaze.reamaze.com/kb/3rd-party-integrations/your-facebook-messenger-bots-and-re-amaze","label":"Documentation"}],"howitworks":"\u003cp\u003e\n If you're already using Recart, all you need to do is connect your Facebook Messenger account to Re:amaze. Because Recart is already handling your bot-driven messages, it'll work with Re:amaze without further customization.\n\u003c/p\u003e\n\u003cp\u003e\n When customers are interacting with the Recart chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee a history of the chatbot's conversation with the customer when it gets escalated to your support team\u003c/li\u003e\n \u003cli\u003eRespond directly to the customer from Re:amaze following the chatbot's interaction\u003c/li\u003e\n \u003cli\u003eSee all Recart chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/recart-c0366704e0f5f229fdcb3c28b56b4cdc24a4af5dc3f763b5d2505031dea011d6.png"},"manychat":{"slug":"manychat","date":"2019-02-01","popularity":6,"logo":"manychat.png","icon":"manychat2.png","categories":["chatbots"],"name":"ManyChat","description":"Allow your ManyChat driven chatbot to work with Re:amaze on Facebook Messenger","keywords":"bot, automation, messenger","links":[{"url":"https://reamaze.reamaze.com/kb/3rd-party-integrations/your-facebook-messenger-bots-and-re-amaze","label":"Documentation"}],"howitworks":"\u003cp\u003e\n ManyChat is a popular chatbot platform for businesses that rely on Messenger. If you're already using ManyChat it'll work with Re:amaze without any customization as long as your connect your Facebook Messenger account to Re:amaze.\n\u003c/p\u003e\n\u003cp\u003e\n When customers are interacting with the ManyChat chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee a history of the chatbot's conversation with the customer when it gets escalated to your support team\u003c/li\u003e\n \u003cli\u003eRespond directly to the customer from Re:amaze following the chatbot's interaction\u003c/li\u003e\n \u003cli\u003eSee all ManyChat chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/manychat-ca52d89fe94f77eeb2028d4e5a30c7ddd320c11881f3dda0bc1b4e1f8cde4f88.png"},"shopmessage":{"slug":"shopmessage","date":"2019-02-01","popularity":7,"logo":"shopmessage.png","icon":"shopmessage2.png","categories":["chatbots"],"name":"ShopMessage","description":"Allow your ShopMessage driven chatbot to work with Re:amaze on Facebook Messenger","keywords":"bot, automation, messenger","links":[{"url":"https://reamaze.reamaze.com/kb/3rd-party-integrations/your-facebook-messenger-bots-and-re-amaze","label":"Documentation"}],"howitworks":"\u003cp\u003e\n ShopMessage is a great chatbot platform for eCommerce. If you're already using ShopMessage it'll work with Re:amaze without any customization as long as your connect your Facebook Messenger account to Re:amaze.\n\u003c/p\u003e\n\u003cp\u003e\n When customers are interacting with the ShopMessage chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee a history of the chatbot's conversation with the customer when it gets escalated to your support team\u003c/li\u003e\n \u003cli\u003eRespond directly to the customer from Re:amaze following the chatbot's interaction\u003c/li\u003e\n \u003cli\u003eSee all ShopMessage chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/shopmessage-3156246c0f5f86b2fb5043b7766551bf1ac40f12c4e8ad397530f64290832334.png"},"helpdeskmigration":{"slug":"helpdeskmigration","date":"2018-09-27","popularity":6,"logo":"helpdeskmigration.png","icon":"helpdeskmigration2.png","categories":["other"],"name":"Help Desk Migration","description":"Streamline your migration to Re:amaze from 70+ help desk platforms","keywords":"migrate, data","links":[{"url":"https://support.reamaze.com/kb/3rd-party-integrations/migrating-and-importing-data-from-another-helpdesk-platform-to-reamaze","label":"Documentation"}],"images":["helpdeskmigration-1.png","helpdeskmigration-2.png","helpdeskmigration-3.png","helpdeskmigration-4.png","helpdeskmigration-5.png"],"howitworks":"\u003cp\u003e\n Easily migrate data to Re:amaze using the automated Help Desk Migration service. The Migration Wizard supports data import between over 70 help desk platforms and CSV files in a smooth and secure way.\n\u003c/p\u003e\n\u003cp\u003e\n The automated service simplifies data import, whether you're exporting data or merging multiple Re:amaze instances. No coding, no downtime. Test the data migration tool with a free trial Demo. Or request a custom data transition if you have some specific needs.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eMigrate from over 70 help desks or service desks: Easily transfer data from platforms like Zendesk, Freshdesk, Helpscout, Gorgias, Intercom, and others.\u003c/li\u003e\n \u003cli\u003eConsolidate multiple Re:amaze instances into one painlessly.\u003c/li\u003e\n \u003cli\u003eIntuitive field mapping: Preserve connections between tickets, contacts, and attachments, and other related records.\u003c/li\u003e\n \u003cli\u003eUnlimited free Demos: Try different configurations for your Re:amaze migration to get the required settings for your customer data.\u003c/li\u003e\n \u003cli\u003eCustom Demo: Set a demo with custom data to see how the migration process works with up to 20 specific record IDs of your choice.\u003c/li\u003e\n \u003cli\u003eExpert support: Receive guidance from our migration experts throughout the entire process.\u003c/li\u003e\n \u003cli\u003eCustom migration services: We can customize your Re:amaze migration to meet your business needs and requirements.\u003c/li\u003e\n \u003cli\u003eData Filtering: Import selected data by filtering it according to creation date, tags, IDs, etc.\u003c/li\u003e\n \u003cli\u003eEfficient data migration results: Move all customer data: conversations with all related records, contacts, staff, and knowledge base articles.\u003c/li\u003e\n \u003cli\u003eAdvanced automation options enhance your Re:amaze migration by skipping attachments, adding extra tags, migrating inline images as attachments, importing content translations, and prioritizing recent records during migration.\u003c/li\u003e\n \u003cli\u003eConcierge migration services: Delegate the migration setting and running to our tech team and just check the results on the new platform.\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/helpdeskmigration-f65a898fe6ab29862c5a066d2cf6a34de3e3f59696aedc9c8262070ba0d58725.png"},"ltvplus":{"slug":"ltvplus","date":"2019-05-31","popularity":6,"logo":"ltvplus.png","icon":"ltvplus2.png","categories":["other"],"name":"LTVplus","description":"LTVplus provides dedicated customer service outsourcing through live chat, email and social media","keywords":"virtual agent, va, support","links":[{"url":"https://www.ltvplus.com/partner/reamaze.php","label":"Find out more"}],"images":["ltvplus-1.png","ltvplus-2.png","ltvplus-3.png","ltvplus-4.png"],"howitworks":"\u003cp\u003e\n Support, Engage, and Convert Customers with LTVplus Agents Powered by Re:amaze. It is proven that e-commerce and app businesses increase sales and conversions through live chat. Whether you are missing live chat coverage, or your business is not generating enough sales, LTVplus can help with dedicated agents and a custom integration with Re:amaze.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eLive chat agents give your visitors the information they need to make the right decisions. As a result, your business creates personal connections with your visitors, empowering them with what they really need to succeed\u003c/li\u003e\n \u003cli\u003eBuild and organize self-service support for your customers with the help of our agents. Your FAQs can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, or displayed within the live chat experience\u003c/li\u003e\n \u003cli\u003eIdentify online opportunities for live chat agents to engage and assist visitors. By studying the profiles of your visitors and starting conversations first, live chat agents remove the barriers to purchase. Through proactive visitor engagement and automated targeted messaging, your business can address visitors’ needs in advance\u003c/li\u003e\n \u003cli\u003eNo matter the marketing campaigns you run, live chat agents help keep your business promises by providing dedicated live chat with 24⁄7 coverage across all your communication channels. Be it live chat, email or social media, we ensure your visitors always get a great customer experience that is powered by Re:amaze — even when you are asleep\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/ltvplus-f373478991732525a54d5974df9993f78bde0591e983b65437b058096e80a2b0.png"},"justcall":{"slug":"justcall","date":"2019-07-24","popularity":6,"logo":"justcall.png","icon":"justcall2.png","categories":["communications"],"name":"JustCall","description":"Make and receive calls directly from Re:amaze and get all call activities automatically logged","keywords":"voice, call","links":[{"url":"https://www.reamaze.com/blog/reamaze-integrates-with-justcall-for-seamless-voip-call-center-management/","label":"Find out more"},{"url":"https://support.reamaze.com/articles/justcall-integration","label":"Documentation"}],"images":["justcall-1.png","justcall-2.png"],"howitworks":"\u003cp\u003e\n JustCall\u003c\u003eRe:amaze integration allows you to Call and Text your contacts directly from Re:amaze. JustCall automatically logs all your call activities, texts, call recordings, and voicemails against your contacts in your Re:amaze account. With this integration, you get Click to Call and Click to Text buttons for any contacts with phone numbers. JustCall creates activities for every call you make or receive. Similar activities are also designed for all inbound and outbound text messages.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eGet a phone number in 58 countries, instantly. Pick a country, choose a number that you like and get it with a click.\u003c/li\u003e\n \u003cli\u003eSend and receive messages through your Justcall phone number.\u003c/li\u003e\n \u003cli\u003eRecord every call on each of your numbers to better monitor your performance as a team.\u003c/li\u003e\n \u003cli\u003eYou can port your local or toll free number to JustCall.\u003c/li\u003e\n \u003cli\u003eEach team member can choose to have calls forwarded to one or more phones to remain available even when traveling.\u003c/li\u003e\n \u003cli\u003eDistribute calls across a team, in a sequence or all at the same time. And, update your call distribution rules in one click.\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/justcall-a592fc6d91243affaf41ecae6b9f1e996cbc4c660601659160358344baaba9ff.png"},"ringcentral":{"slug":"ringcentral","date":"2019-07-26","popularity":6,"logo":"ringcentral.png","icon":"ringcentral2.png","categories":["communications"],"name":"RingCentral","description":"Make and receive RingCentral calls and SMS in Re:amaze. Log voicemail and call recordings automatically","keywords":"sms, mms, voice, text","links":[{"url":"https://www.ringcentral.com/apps/reamaze-live-chat-helpdesk","label":"Learn more"},{"url":"https://support.reamaze.com/articles/ringcentral-integration","label":"Documentation"}],"images":["ringcentral-1.png","ringcentral-2.png","ringcentral-3.png","ringcentral-4.png","ringcentral-5.png"],"howitworks":"\u003cp\u003e\n The RingCentral integration with Re:amaze brings your call center dashboard to your fingertips. Once your RingCentral account is connected to Re:amaze as a voice channel, you can receive calls and make calls directly from your Re:amaze dashboard. Turn on “Auto Log Calls” to have Re:amaze create a conversation so you can take notes, receive notifications when a call ends, and receive the call recording so you can easily access the call history.\n\u003c/p\u003e\n\n\u003cp\u003e\n With the RingCentral integration, you can also sync your Re:amaze contacts with your RingCentral account and RingCentral dialer and make calling a breeze. Simply click on the “Call” icon in Re:amaze to automatically dial the customer’s number.\n\u003c/p\u003e\n\n\u003cp\u003e\n Want to log a call made previously on RingCentral in Re:amaze? You log a new call using the “New Message” feature in Re:amaze and file the conversation in your RingCentral voice channel.\n\u003c/p\u003e\n\n\u003cp\u003e\n Want to send a text message to a customer instead from Re:amaze through RingCentral? Simply click on the “TEXT” option in your RingCentral dialer and send the customer a message. Your RingCentral number must support the ability to send text messages in order to use this feature.\n\u003c/p\u003e\n\n\u003cp\u003e\n To connect a RingCentral SMS channel, head to Re:amaze Mobile Channels and authenticate your RingCentral account. Once connected, Re:amaze will show a list of phone numbers you can add as an SMS channel. If you’d like to send/receive SMS using the main company phone number, RingCentral requires that you connect as the operator extension.\n\u003c/p\u003e\n\n\u003cp\u003e\n If SMS is sent outside of Re:amaze to a customer (outbound), Re:amaze will log that SMS. The SMS sender will be set to System User. All SMS will be captured even if it’s sent outside of Re:amaze.\n\u003c/p\u003e\n","whatyoucando":"\u003cp\u003e\n RingCentral is a powerful VOIP platform for small and enterprise businesses. You can find a list of RingCentral features\n \u003ca href=\"https://www.ringcentral.com/office/phone-system-features.html\" target=\"_blank\"\u003ehere\u003c/a\u003e.\n\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eRingCentral dialer integrated into your Re:amaze dashboard\u003c/li\u003e\n \u003cli\u003eAccept, decline, log calls in Re:amaze\u003c/li\u003e\n \u003cli\u003eMake calls and send text messages from Re:amaze\u003c/li\u003e\n \u003cli\u003eAuto-log all incoming calls in Re:amaze as conversations\u003c/li\u003e\n \u003cli\u003eClick-to-call integration for all contacts with phone numbers in Re:amaze\u003c/li\u003e\n \u003cli\u003eCreate new logged calls in Re:amaze for any RingCentral voice channel\u003c/li\u003e\n \u003cli\u003eSend and receive RingCentral SMS in a Re:amaze Mobile channel\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/ringcentral-25ddc2d1c4e74d1a6e48a2b0b47e8b3e2f7d5ef457e46b8471cc9d79561dd209.png"},"facebookbusiness":{"slug":"facebookbusiness","date":"2019-09-30","popularity":6,"logo":"facebookbusiness.png","icon":"facebookbusiness2.png","categories":["social"],"name":"Facebook Business (Ads)","description":"Receive and interact with various Facebook Business Ads","keywords":"fb, ig, instagram, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"https://www.reamaze.com/blog/reamaze-now-supports-facebook-lead-ads-channel/","label":"Documentation"}],"images":["facebookbusiness-1.png","facebookbusiness-2.png","facebookbusiness-3.png"],"howitworks":"\u003cp\u003e\n Re:amaze integrates natively with Facebook Business for specific features and ad types. Use this integration to bring in customer conversations from various ad types published through Facebook Business Manager. These conversations go beyond our Facebook Page integration and Facebook Messenger integration.\n\u003c/p\u003e\n\n\u003cp\u003e\n To enable Facebook Business integration, go to Re:amaze Settings and then to Social Channels. From there, click on “+ Add New Social Channel” and select the Facebook option.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eImport and reply to customer comments from your Facebook Page Ads (formerly known as boosted posts)\u003c/li\u003e\n \u003cli\u003eImport and interact with Facebook Lead Ads\u003c/li\u003e\n \u003cli\u003eImport and reply to customer comments on your Instagram Ads published through Facebook Business (coming soon)\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/facebookbusiness-7dcfe9ae4905fef2a2e39681ef323916b8c987d6fba21c5893be1f022c655676.png"},"whatsapp":{"slug":"whatsapp","date":"2019-10-03","popularity":8,"logo":"whatsapp.png","icon":"whatsapp-icon.png","categories":["social"],"name":"WhatsApp Business","description":"Reach users on WhatsApp Business in Re:amaze through this seamless integration supported by Twilio","keywords":"fb, ig, instagram, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"https://support.reamaze.com/articles/whatsapp-business-how-to","label":"Documentation"}],"images":["whatsapp-1.png","whatsapp-2.png","whatsapp-3.png","whatsapp-4.png"],"howitworks":"\u003cp\u003e\n This WhatsApp integration is powered by the official Twilio API for WhatsApp Business. Once connected, you’ll be able to reach your global customer base in their favorite messaging app across any mobile OS, device, and carrier, right from your Re:amaze dashboard.\n\u003c/p\u003e\n\u003cp\u003e\n In order to use the integration, the business phone number that’s connected to your WhatsApp account must be provided by Twilio.\n\u003c/p\u003e\n\u003cp\u003e\n For any business looking to use WhatsApp for customer service and Re:amaze for messaging consolidation alongside email, live chat, Facebook, Instagram, etc. it’s crucial to acquire your WhatsApp number from a provider like Twilio. Twilio’s WhatsApp integration offers advanced security, authentication, and flexibility for building your messaging and support processes.\n\u003c/p\u003e\n\u003cp\u003e\n When you send messages or messaging campaigns through WhatsApp via Twilio, customer replies to those messages will be rerouted to your Re:amaze inbox for consolidation. Your agents can respond directly to WhatsApp customer messages directly without needing the WhatsApp mobile app or desktop application. The advantages of using Re:amaze for WhatsApp are:\n\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eConsolidate all of your WhatsApp messages into a single shared inbox in Re:amaze alongside email, social media, SMS, VOIP, and live chat\u003c/li\u003e\n \u003cli\u003eLeverage Re:amaze features such as automation workflows, automatic assignments, tags, and much more\u003c/li\u003e\n \u003cli\u003eWork collaboratively with your teammates in Re:amaze\u003c/li\u003e\n \u003cli\u003eEnjoy advanced helpdesk features such as the ability to insert FAQ articles into WhatsApp message replies\u003c/li\u003e\n\u003c/ul\u003e\n","whatyoucando":"\u003cp\u003e\n WhatsApp Business allows companies to safely and securely message their customers directly within the \u003ca href=\"https://www.whatsapp.com/business/api\" target=\"_blank\"\u003eWhatsApp messaging platform\u003c/a\u003e. One advantage over SMS is that WhatsApp is tied directly to a single phone number and provides a branded business profile rather than a string of digits. This allows consumers to immediately know who they are chatting with or receiving messages from. WhatsApp also provides reliable delivery information, providing companies the additional benefit of knowing what messages have been delivered and, ultimately, read.\n\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\n \u003cp\u003e\n \u003cstrong\u003eBusiness Profile\u003c/strong\u003e\n \u003c/p\u003e\n \u003cp\u003e\n Create a business profile with helpful information for your customers like your address, business description, email address, and website.\n \u003c/p\u003e\n \u003c/li\u003e\n \u003cli\u003e\n \u003cp\u003e\n \u003cstrong\u003eQuick Replies\u003c/strong\u003e\n \u003c/p\u003e\n \u003cp\u003e\n Quick Replies let you save and reuse messages you frequently send so you can easily answer common questions in no time.\n \u003c/p\u003e\n \u003c/li\u003e\n \u003cli\u003e\n \u003cp\u003e\n \u003cstrong\u003eLabels\u003c/strong\u003e\n \u003c/p\u003e\n \u003cp\u003e\n Organize your contacts or chats with labels, so you can easily find them again.\n \u003c/p\u003e\n \u003c/li\u003e\n \u003cli\u003e\n \u003cp\u003e\n \u003cstrong\u003eAutomated Messages\u003c/strong\u003e\u003c/p\u003e\n \u003c/p\u003e\n \u003cp\u003e\n Set an away message when you are unable to answer so your customers know when to expect a response. You can also create a greeting message to introduce your customers to your business.\n \u003c/p\u003e\n \u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/whatsapp-9f9090d6b30777b10f9fef4ea2c7f85b381d37de24dee2528284ab9415dfd76e.png"},"stamped":{"slug":"stamped","date":"2019-11-14","popularity":5,"logo":"stamped.png","icon":"stamped-icon.png","categories":["ecommerce"],"name":"Stamped","description":"See user reviews on your products from within Re:amaze","keywords":"reviews","links":[{"url":"/admin/apps/stampedio","label":"Install Now"},{"url":"https://reamaze.reamaze.com/kb/3rd-party-integrations/stamped-dot-io-how-to","label":"Documentation"}],"images":["stamped-1.png","stamped-2.png","stamped-3.png"],"howitworks":"\u003cp\u003e\n With Stamped’s Reviews and Ratings product and Visual Marketing features, businesses can easily build trust and increase sales in a scalable way. Re:amaze will show user generated reviews within your support conversations with that user to better provide support context.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eView user generated reviews from within Re:amaze\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/stamped-ad92cd14c4c0521df0ba40c80dfc1bba1ca336e44adf96c2b4068d7aa980de5d.png"},"ordoro":{"slug":"ordoro","date":"2020-03-24","popularity":5,"logo":"ordoro.png","icon":"ordoro-icon.png","categories":["ecommerce"],"name":"Ordoro","description":"See Ordoro customer shipping and fulfillment data in Re:amaze conversations","keywords":"shipping, fulfillment","links":[{"url":"/admin/apps/ordoro","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/ordoro-how-to","label":"Documentation"}],"images":["ordoro-1.jpg","ordoro-2.jpg"],"howitworks":"\u003cp\u003e\n Connect your \u003ca target=\"_blank\" href=\"https://www.ordoro.com?utm_source=reamaze\"\u003eOrdoro\u003c/a\u003e account to Re:amaze and instantly see customer shipping information when customers message you through your Re:amaze channels such as email or live chat.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer name and profile\u003c/li\u003e\n \u003cli\u003eSee order date, time, and channel\u003c/li\u003e\n \u003cli\u003eSee shipment status\u003c/li\u003e\n \u003cli\u003eSee shipment total\u003c/li\u003e\n \u003cli\u003eSee shipment address\u003c/li\u003e\n \u003cli\u003eSee carrier information and tracking URL\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/ordoro-5324e70f5d1c35fb67f1c59a41305a30750928da9f34ed21881b7034f9bac1ee.png"},"smsbump":{"slug":"smsbump","date":"2020-04-23","popularity":5,"logo":"smsbump.png","icon":"smsbump-icon.png","categories":["communications"],"name":"SMSBump","description":"Connect SMSBump to receive and respond to SMSBump chats in Re:amaze","keywords":"sms, mms, text, marketing","links":[{"url":"/admin/settings/mobile","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/smsbump-how-to","label":"Documentation"}],"images":["smsbump-1.jpg","smsbump-2.jpg","smsbump-3.jpg"],"howitworks":"\u003cp\u003e\n Connect your SMSBump account to Re:amaze so you can reply when customers respond to your SMS campaigns. SMSBump text chats will import into Re:amaze alongside your other Re:amaze communication channels such as email, chat, and social media. Utilize Re:amaze Workflow automation for SMSBump chats to efficiently manage them within your support operations.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer phone number\u003c/li\u003e\n \u003cli\u003eSee customer name (when applicable)\u003c/li\u003e\n \u003cli\u003eSee customer emails (when applicable)\u003c/li\u003e\n \u003cli\u003eReceive and respond to customer text chats\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/smsbump-0d4dec96bf3be99c82e762c03c4b324844e74cc88e4fa98dfe0689879f23527c.png"},"channelreply":{"slug":"channelreply","date":"2020-05-27","popularity":5,"logo":"channelreply.png","icon":"channelreply-icon.png","categories":["communications","ecommerce"],"name":"ChannelReply","description":"Amazon, eBay, Walmart, and Etsy messages in one place","keywords":"amazon, ebay, etsy, walmart","links":[{"url":"https://www.reamaze.com/blog/receive-and-respond-to-amazon-ebay-and-walmart-messages-in-reamaze-with-channelreply/","label":"Learn more"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/channelreply-how-to","label":"Documentation"}],"images":["channelreply-1.png","channelreply-2.png","channelreply-3.png","channelreply-4.png"],"howitworks":"\u003cp\u003e\n ChannelReply’s main expertise is consolidation of marketplace messages into a helpdesk and customer messaging platform you already use. One such helpdesk platform is Re:amaze which already helps businesses manage so many communications channels.\n\u003c/p\u003e\n\n\u003cp\u003e\n ChannelReply offers a pain-free, turnkey solution to enable you and your team to use the full range of Re:amaze features such as automation workflows, response templates, FAQ linking, and even custom chatbots to engage with your marketplace conversations!\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eAnswer eBay, Amazon, Walmart and Etsy messages in Re:amaze.\u003c/li\u003e\n \u003cli\u003eSee each conversation as a single threaded ticket—no more searching archives for the buyer’s last message!\u003c/li\u003e\n \u003cli\u003eUse marketplace data in all your favorite Re:amaze tools, including response templates and workflows.\u003c/li\u003e\n \u003cli\u003eTake actions on eBay, Amazon, Walmart, and Etsy without leaving Re:amaze.\u003c/li\u003e\n \u003cli\u003eManage your eBay inquiries, cases and returns with Resolution Center Support.\u003c/li\u003e\n \u003cli\u003eMark Amazon messages as no response needed, or even as suspicious!\u003c/li\u003e\n \u003cli\u003eAcknowledge or cancel orders, update shipping statuses and approve refunds on Walmart tickets.\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/channelreply-e7d0093b1ad4837db42ac7dde1aec1f1a8d3be649f8e7e962bce2f412318a892.png"},"loyaltylion":{"slug":"loyaltylion","date":"2020-08-10","popularity":7,"logo":"loyaltylion.png","icon":"loyaltylion2.png","categories":["crm"],"name":"LoyaltyLion","description":"See and manage customers' loyalty points directly in Re:amaze","keywords":"loyalty, points","links":[{"url":"/admin/apps/loyaltylion","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/loyaltylion-how-to","label":"Documentation"},{"url":"https://www.reamaze.com/blog/introducing-the-loyaltylion-integration-for-reamaze/","label":"Learn More"}],"images":["loyaltylion-1.png","loyaltylion-2.png","loyaltylion-3.png"],"howitworks":"\u003cp\u003e\n LoyaltyLion is a data-driven loyalty and engagement platform designed for high-functioning eCommerce brands. With LoyaltyLion, you’ll be able to unlock real insights to increase your customers’ lifetime value with A/B testing on loyalty programs and points. The integration between LoyaltyLion and Re:amaze will allow you to access customers' loyalty points and claims data directly within Re:amaze conversations.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer profile\u003c/li\u003e\n \u003cli\u003eSee when customer joined loyalty program\u003c/li\u003e\n \u003cli\u003eSee customer email\u003c/li\u003e\n \u003cli\u003eSee customer ID\u003c/li\u003e\n \u003cli\u003eSee rewards claimed\u003c/li\u003e\n \u003cli\u003eSee approved, pending, and spent points\u003c/li\u003e\n \u003cli\u003eAdd and remove points\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/loyaltylion-05959092028c7a6e782c1b350f7a57f1b4c15a5992c0ca195828911a2be8269e.png"},"yotpo":{"slug":"yotpo","date":"2020-10-29","popularity":7,"logo":"yotpo.png","icon":"yotpo2.png","categories":["crm"],"name":"Yotpo","description":"See customer reviews directly in Re:amaze","keywords":"reviews","links":[{"url":"/admin/apps/yotpo","label":"Install Now"},{"url":"https://support.reamaze.com/kb/3rd-party-integrations/yotpo-how-to","label":"Documentation"},{"url":"https://www.reamaze.com/blog/reamaze-now-integrates-with-yotpo/","label":"Learn More"}],"images":["yotpo-2.jpg"],"howitworks":"\u003cp\u003e\n Yotpo Reviews \u0026 Ratings\n \u003c/p\u003e\n\u003cp\u003e\n With the most advanced solutions for user-generated content marketing, referrals, and loyalty programs, Yotpo helps brands accelerate growth by enabling advocacy and maximizing customer lifetime value. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback.\n\u003c/p\u003e\n\u003cp\u003e\n Yotpo Loyalty \u0026 Referrals\n \u003c/p\u003e\n\u003cp\u003e\n Yotpo’s Loyalty \u0026 Referrals platform also allows you to reward your customers for the actions that have the most impact on your business with a variety of customizable campaign programs. You’ll also be able to build a referral marketing program that turns customer advocacy into your most cost-efficient revenue driver.\n\u003c/p\u003e\n\u003cp\u003e\n The Integration\n\u003c/p\u003e\n\u003cp\u003e\n The integration between Yotpo and Re:amaze allows you to see your customers' reviews commentary and star ratings for individual products alongside conversations you’re having with them in Re:amaze. Customers' loyalty, rewards, and referrals data will also sync with Re:amaze allowing your support team increased insights into customer sentiments.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSee customer name and contact information\u003c/li\u003e\n \u003cli\u003eSee total number of reviews\u003c/li\u003e\n \u003cli\u003eSee individual reviews for your products\u003c/li\u003e\n \u003cli\u003eSee average rating\u003c/li\u003e\n \u003cli\u003eSee total average sentiment\u003c/li\u003e\n \u003cli\u003eSee points balance\u003c/li\u003e\n \u003cli\u003eSee points earned\u003c/li\u003e\n \u003cli\u003eSee point redemptions\u003c/li\u003e\n \u003cli\u003eSee points redeemed\u003c/li\u003e\n \u003cli\u003eSee VIP Tier Name\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/yotpo-98e59828db5787e9e6a756b4325cdc5558a45ec972b68db2aedfd170b3c38394.png"},"loop_returns":{"slug":"loop_returns","date":"2024-03-05","popularity":7,"logo":"loop.png","icon":"loop2.png","categories":["ecommerce"],"name":"Loop Returns","description":"See and manage customer returns directly in Re:amaze","keywords":"returns, exchange, refunds","links":[{"url":"/admin/apps/loop","label":"Install Now"},{"url":"TBD","label":"Documentation"}],"images":["loop-1.png"],"howitworks":"\u003cp\u003e\n Integrate Loop Returns with Re:amaze and instantly access customers' returns and exchange data directly in Re:amaze conversations.\n\u003c/p\u003e\n\u003cp\u003e\n Use Loop Returns to offer seamless and painless return and exchange experiences with features such as processing and tracking of returns, exchanges, and refunds.\n\u003c/p\u003e\n","whatyoucando":"\u003cul\u003e\n \u003cli\u003eSearch by Return ID, Order ID or Order Name\u003c/li\u003e\n \u003cli\u003eSee returns and exchange status\u003c/li\u003e\n \u003cli\u003eSee available shipping labels and tracking numbers\u003c/li\u003e\n \u003cli\u003eSee refund and/or exchange line items\u003c/li\u003e\n \u003cli\u003eSee refund and/or exchange reason\u003c/li\u003e\n \u003cli\u003eSee refund amounts\u003c/li\u003e\n\u003c/ul\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/loop-376ae0149b7985ce2fb2c830a6bcded973526b23a3b55b40761cf2ae889be039.png"},"meta_business_suite":{"slug":"meta_business_suite","date":"2024-04-02","popularity":7,"logo":"meta-business-suite.png","icon":"meta-business-suite-2.png","categories":["social"],"name":"Meta Business Suite","description":"Manage Facebook Pages and Ads directly in Re:amaze","keywords":"fb, ig, instagram, facebook, meta, social, messenger","links":[{"url":"/admin/settings/social","label":"Install Now"},{"url":"https://www.reamaze.com/blog/streamline-customer-communication-with-reamaze-and-meta-business-suite/","label":"Learn More"}],"howitworks":"\u003cp\u003e\n Re:amaze is known for its unified inbox, seamlessly consolidating customer conversations from various channels like social, email, and live chat into one platform. This extends to Meta Business Suite, helping you manage your Facebook Pages and Ads.\n\u003c/p\u003e\n\u003cp\u003e\n If you leverage Facebook and Instagram as key marketing channels, customer inquiries from Ads and Page posts can become overwhelming and make it difficult to stay organized and responsive. By consolidating inquiries from Facebook and Instagram into a unified inbox, you can ensure timely responses, personalized interactions, and a strong first impression for your brand.\n\u003c/p\u003e\n","whatyoucando":"\u003cp\u003e\n Receive and reply to reviews, ads, and lead ads from your Facebook and Instagram businesses in Re:amaze. Our integration Meta Business Suite works seamlessly when you connect your Facebook Page and Instagram accounts for increased productivity.\n\u003c/p\u003e\n","image":"https://cdn.reamaze.com/assets/site/integrations/meta-business-suite-553f85cf7a309a4ac58904a2e00233ad1f61542e418d1871af0dd23ade557f4e.png"}}" data-categories="["chatbots","communications","crm","ecommerce","email","payments","social","other"]"></div> </div> <div id="template" class="d-none"> <a class="each-integration"> <div class="integration-image-container"> <img /> </div> <span></span> </a> </div> </div> </div> </div> </div> <div class="cta-section pr oh"> <div class="container pr"> <div class="triangle"></div> <div class="row"> <div class="col-12 col-md-8 offset-md-1 offset-lg-2"> <div class="h3"> <p>Ready to get started?</p> <p class="mb-5">Get in touch or create an account.</p> <a href="javascript:;" class="btn btn-cta large mr-md-4 " data-toggle="modal" data-target="#signup-modal"> Get Started </a> <a 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consistent with the current discover function getIntegrationsForState() { var integrations = $.extend(true, {}, originalIntegrations); var query = $.trim(state.q).toLowerCase(); if (query) { return Object.values(integrations).filter(function(o) { return o["name"].toLowerCase().indexOf(query) > -1 || o["keywords"].toLowerCase().indexOf(query) > -1; }) } else { var category = state.category; var discover = state.discover; // filter category if exists and in whitelist if (categories.indexOf(category) > -1) { var keys = Object.keys(integrations); for (var i = 0; i < keys.length; i++) { var key = keys[i]; if (integrations[key].categories.indexOf(category) == -1) { delete integrations[key]; } } } // sort by discover var sortFn = null; switch(discover) { case 'newest': sortFn = function(a, b) { // new -> old return new Date(b.date) - new Date(a.date); }; break; case 'popular': sortFn = function(a, b) { // most popular -> least popular // use slug as a tiebreaker var A = "" + (10 - a.popularity) + " " + a.slug; var B = "" + (10 - b.popularity) + " " + b.slug; return (A < B) ? -1 : (A > B) ? 1 : 0; }; break; default: // if "all", omitted, or unrecognized, treat as "all" sortFn = function(a, b) { // integration name A -> Z var A = a.name; var B = b.name; return (A < B) ? -1 : (A > B) ? 1 : 0; }; } return Object.values(integrations).sort(sortFn); } } // utility function to render the list of integrations function arrayEqual(ar1, ar2) { if (ar1.length != ar2.length) return false; for (var i = 0; i < ar1.length; i++) { if (ar1[i] != ar2[i]) { return false; } } return true; }; function renderList() { // update search bar $('.search-wrap input').val(state.q); // update left rail filters $('.filter').removeClass('this'); $('.discover.filter.' + state.discover).addClass('this'); $('.category.filter.' + state.category).addClass('this'); // get which integrations are applicable for the current state // and update the ui ONLY if the integrations are different var integrations = getIntegrationsForState(); var integrationsKeys = integrations.map(function(o) { return o.name; }); if (!arrayEqual(integrationsKeys, prevIntegrations)) { prevIntegrations = integrationsKeys; $wrap.empty(); for (var i = 0; i < integrations.length; i++) { var o = integrations[i]; var $integration = $template.clone(); $integration.addClass(o.slug); $integration.attr('href', '/integrations/' + o.slug); $integration.find('img').attr('src', o.image); $integration.find('span').text(o.description); $wrap.append($integration); } } }; // utility function to try to push state function pushState(state) { if (window.history && window.history.pushState) { // minor beautification if (!state.q) { delete state.q } window.history.pushState(state, document.title, '?' + $.param(state)); } } // left rail filtering var $left = $('#left-rail'); $left.on('click', 'a', function(e) { e.preventDefault(); var $a = $(this); state = $.extend({}, state, $a.data()); // forcibly clear the search when a left rail item is selected state.q = ''; pushState(state); renderList(); }); // search function search(event) { var query = $.trim($(this).val()); var currentQuery = $.trim(state.q); // only do work if the query changes if (query.toLowerCase() != currentQuery.toLowerCase()) { // when a search is happening, forcibly set to "all integrations" and "all categories" state = $.extend({}, state, { discover: 'all', category: 'all', q: query }); pushState(state); renderList(); } }; $('.search-wrap input').on('keyup', $.debounce(500, search)); // everything is set up, let's render window.onpopstate = function(e) { if (event.state) { state = event.state; } renderList(); }; renderList(); })(jQuery); </script> </div> <div id="footer" class="top-border" style="margin-top: 50px; margin-bottom: 80px"> <div class="container"> <div class="row"> <div class="col-12 col-sm-6 col-md-3"> <h6>Navigation</h6> <ul class="footer-links"> <li><a href="/pricing">Pricing</a></li> <li><a href="javascript:;" 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